Certified Business ProcessProfessional (CBPP®)

Exam Overview

Part 1July 29,2010

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ABPMPHouse Keeping

• If you are having difficulty hearing, it couldbe due to your corporate firewall limitations

• An On Demand version of this will beavailable through the ABPMP website(audio will be fine)

• A PDF of the slides will be available for thiswebcast with the On Demand version of thewebcast (same link)

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ABPMPWhat is the CBPP ®®?

BPM Certification means that an individualhas:– Achieved appropriate professional experience and/or

education;

– Passed a rigorous examination (140 questions)

– Agreed to abide by a professionalcode of conduct;

– Committed to maintaining anactive credential through meetingcontinuing professional development requirements.

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ABPMPExperience QualificationExperience Qualification

• 4 Years

• Process management, ProcessImprovement, or Process Transformationexperience

• Documented experience and qualifications

• Disclaimer: Preparing for the CBPP®exam is geared toward the experiencedpractitioner in the knowledge areascontained in the BPM CBOK®

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How to Prepare CBOK

Through ABPMP’s eStore athttps://www.createspace.com/3376044

Download a PDF copy through ABPMP’s(Professional) member section athttp://www.abpmp.org/displaycommon.cfm?an=1&subarticlenbr=139

Chapters have also formed StudyGroups to prepare locally

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ABPMPWhy the BPM CBOK®?

• The BPM CBOK® is the “WHAT” of BPM

• One must first know the WHAT before one cancompletely understand the HOW of putting it alltogether into a comprehensive, sustainablewhole.

• Until now, there has been no comprehensiveresource espousing the skills and competenciesuntil the BPM CBOK®

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BPM CBOK® Knowledge Areas

Knowledge Areas

Enterprise Process ManagementEnterprise Process Management

Process Management OrganizationProcess Management Organization

Business Process ManagementBusiness Process Management

Business Process Management TechnologiesBusiness Process Management Technologies

Audience Survey Question

Of these 4 knowledge area topics,

which one are you LEAST familiar with:

Business Process Management

Process Modeling

Process Analysis

Process Transformation

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1.0 Business Process Management(7 Questions)

1.1 Business Process Principles Articulate the definition of Business Process Management, why organizations

implement BPM, how they apply the philosophy and the goal for BPM projects

Describe the drivers and the impact on the organization

1.2 BPM Lifecycle: Describe the phases of BPM implementation, the methodology and the projects

that would impact the goals of the organization

Understand the BPM lifecycle and the various activities at each phase

1. 3 BPM Professionals Understand the principles of change with the shift from an organizational and

hierarchical focus changing to a process based focus Describe the roles required for moving to a process centric organization

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BPM Key Concepts1 Business Process Management (BPM) is a disciplined approach to identify, design, execute, document,

measure, monitor, and control both automated and non-automated business processes to achieveconsistent, targeted results consistent with an organization’s strategic goals.

2 BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement,innovation, and management of end-to-end business processes that drive business results, create value,and enable an organization to meet its business objectives with more agility.

3 It enables an enterprise to align its business processes to its business strategy leading to effective overallcompany performance through improvements of specific work activities either within a specificdepartment, across the enterprise, or between organizations.

4 A process is a defined set of activities or behaviors performed by humans or machines to achieve one ormore goals.

5 There are three types of business processes: primary, support and management.

Primary processes are cross-functional in nature and make up the value chain.

Support processes such as human resources and IT enable other processes.

Management processes are used to measure, monitor and control business activities. Management processes ensurethat primary and supporting processes meet operational, financial, regulatory, and legal goals.

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BPM Key Concepts6 BPM Critical Success Factors include the following:

alignment of business strategy, value-chain definitions, and business processes

establishment of enterprise and business unit goals to meet business strategy

development of action plans and business tactics to successfully meet theorganization’s goals

assignment of executive sponsorship, responsibility, authority and accountabilityfor processes leading to attainment of goals

assignment of clear process ownership along with authority to engineer change

establish metrics, measure, and monitor process

institutionalize practices such as continuous improvement investigations, changemanagement, change controls, and proper leverage of BPM products and toolsthat lead to improvements and change

standardize and automate business processes and related methodologies acrossthe enterprise

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2.0 Process Analysis(15 Questions)

2.1 Process Analysis Define the term process analysis

Recognize how processes cross various functional areas and the challenges that resultfor process improvement efforts.

Describe the various methods to collect information

2.2 Process Analysis - Techniques Define and describe model types and components

Describe the benefits of capturing process documentation

2.3 Process Analysis - Approaches Define the role of the process analyst for capturing process documentation

Understand the use of varied levels of detail used to capture process activities andprocedures

Describe the various methods to collect information

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Process AnalysisProcess Analysis –– Key ConceptsKey Concepts• Process: Defined set of sequential or parallel activities to achieve a goal

• Process analysis: Creating an understanding of the activities of the process andmeasures the success (i.e., effectiveness and efficiency) of those activities inmeeting the goals

• Process effectiveness: Measurement of achieving the purpose or need for theprocess

• Process Efficiency: Measurement of degree of resources utilized in performingthe activities of the process

• Why Analyze a Process?

– Generates information necessary for the organization to make informeddecisions assessing the activities of the business

– Show how well the business is meeting its objectives

• Process Analysis Goal: Allows organizations to continuously improve theprocesses of the organization by monitoring the performance of these processesand thereby improving the performance of the organization

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3.0 Process Modeling(16 Questions)

3.1 Process Modeling and Notations Understand the origin and the reasons for business process modeling

Identify the types of process models

Describe the common standards of process modeling

Identify the key components of an effective symbols charts and functions

Distinguish between the Value Stream, Activity Based Costing methods and otherapproaches used to capture and model business process information

3.2 The Uses of Process Models Business Process models are used to identify process activities; address the various ways

process models can facilitate process change

Identify the roles involved in performing process modeling

Understand how data collected from process analysis is used to propose changes to theprocess; incorporate other tools for process simulation and optimization

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Process Modeling - Key Concepts1. Process models are simplified representations of some business

activity.2. A process model serves as a means to communicate several

different aspects of a business process.3. Process models are used to document, analyze or design a

business model4. Process models are useful as documentation, a means for

communication and alignment, design and requirements, or ameans to analyze aspects of the process, and training.

5. Different levels or perspectives of business processes areexpressed by models showing different scopes and levels of detailfor different audiences and purposes

6. There are many different styles of process modeling notation andways to develop process models.

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Next Steps:Review Chapters 1-3 of the BPM CBOK®

Next Webinar Topic:Business Process Transformation

Process Design

August 18

Dan Morris, ABPMPVP, Relationships