RESELLER

AttainResponse Certification

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AttainResponseResellerCertification:Manual

ContentMAILF5..........................................................................................................................................................2

Overview...................................................................................................................................................3

Operation..................................................................................................................................................3

TemplateF5...................................................................................................................................................7

Overview...................................................................................................................................................7

Operation..................................................................................................................................................7

MediaF5........................................................................................................................................................9

Overview...................................................................................................................................................9

LiveF5........................................................................................................................................................9

Operation..................................................................................................................................................9

FLVPlaylists.............................................................................................................................................12

CreatingaFLVPlaylist.............................................................................................................................13

ImageGalleries........................................................................................................................................16

Stats........................................................................................................................................................19

LiveF5......................................................................................................................................................20

MarketingF5................................................................................................................................................23

ImportingContacts.................................................................................................................................28

CreatinganEmailCampaign...................................................................................................................30

SendinganEmailCampaign....................................................................................................................37

Autoresponders......................................................................................................................................43

SearchingandFiltering............................................................................................................................44

MarketingF5Forms.................................................................................................................................48

WhatdoIdowiththeHTMLthatwasgeneratedfromMarketingF5Forms?.......................................51

MarketingF5bestpractices.....................................................................................................................51

AppendixASampleCampaigns:.................................................................................................................53

AppendixB:AntiSPAMSupplementalInformation...................................................................................56

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MAILF5

ClickhereforVideos

OverviewMailF5isaverypowerful,webbasedemailclient.MailF5ismuchmorethanjustanemailclient,offeringcollaborationfeaturessuchassharedcalendaringanddocumentsharing.AsaVMdirectAffiliateyoureceivedanemailaccountwhichisidenticaltotheMailF5productfoundatAttainResponse.comthatyourcustomerswillbeusing.Weprovidedyou,theAffiliate,withallthesameproductsthatyourcustomerswillbeusingsoyouhaveafamiliaritywithittofacilitateyoursalesandsupportefforts.

WhatdifferentiatesMailF5fromalltheotherwebbaseemailsystemsistheadditionofmedia,specificallyintegratedvideo,audio,andtemplates.MailF5makesitsimpletorecordavideooraudioclipandaddittothebodyofthemessage.Additionally,youcanaddaprofessionallydesignedtemplatetoyouremailwithafewclicksofamouse.

Operation

TolaunchyourMailF5productsimplylogintoyourVMdirectaccountbylinkingtowww.vmdirect.comandclickingontheLoginlink.ThesystemwillaskyouforyourVMdirectuseridandpassword.EnterthemintotheappropriateboxesandclickLOGIN.ThiswilltakeyoudirectlytoMailF5picturedbelow.

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MailF5isyourgatewaytoallyourotherapplications:

YourVMdirectAdminCenter MediaF5 TemplateF5 MarketingF5 IM(coming3rdQtr2009)

FromhereyoucansimplycreateaNEWvideoemailbyclickingontheNEWbuttonandcomposeanemaillikenormalandADDMEDIAtotheemailbody.

HowtocreateanemailwithvideoinMailF5:

ClickhereforVideo

1. FromyourMailF5ApplicationClickonNEWa. Addressyouremailb. Writeyoursubjectc. ClickonAddMedia(SpecificallythetrianglenexttotheworkMedia)d. Thisisadropdownfunctionthatwillallowyoutoadd

i. Videoii. Audioiii. Media

e. SelectVideoi. ClickonRecordii. Recordforseveralsecondsiii. ClickonStopiv. ClickonAddVideo(notethethumbnailwillbeaddedtothelocationofyour

cursorpriortoyourhittingtheAddMediabutton)f. HitSend

HowtocreateanemailwithaudioinMailF5:

1. FromyourMailF5ApplicationClickonNEWa. Addressyouremailb. Writeyoursubjectc. ClickonAddMedia(SpecificallythetrianglenexttotheworkMedia)d. Thisisadropdownfunctionthatwillallowyoutoadd

i. Videoii. Audioiii. Media

e. SelectAudio

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i. ClickonRecordii. Recordforseveralsecondsiii. ClickonStopiv. ClickonAddAudio(notetheplayergraphicwillbeaddedtothelocationof

yourcursorpriortoyourhittingtheAddMediabutton)f. HitSend

HowtocreateanemailwithagraphicorprerecordedmediainMailF5:

1. FromyourMailF5ApplicationClickonNEWa. Addressyouremailb. Writeyoursubjectc. ClickonAddMedia(SpecificallythetrianglenexttothewordMedia)d. Thisisadropdownfunctionthatwillallowyoutoadd

i. Videoii. Audioiii. Media

e. SelectMediai. Awindowwillopen

ii. ThiswindowallowsyoutoselectImages,FLV(FlashVideos)orWMV(MicrosoftWindowsVideofromtheirrespectivetabs.

iii. Toselect,clickonthearrownexttofoldernamethenonmediaorgraphics.

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iv. SelectyourmediaorgraphicandhitINSERT.f. HitSend

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TemplateF5

ClickhereforVideos

OverviewTemplateF5isasubsetofMailF5andprovidestheuserwiththeabilitytocreateandmanagetemplatesthatcanbeusedasthebodyofaMailF5emailcomposition.ThetemplatesinTemplateF5arecompletelyseparatefromthetemplatesinMarketingF5.ThesetemplatesareformorepersonalcommunicationswhileMarketingF5isdesignedforbulkemailoremailcampaigns.

OperationTolaunchTemplateF5clickontheTemplateF5iconfromMailF5undertheAppletsectionofMailF5sleftnavigationinterface.

Note:Clickonce,donotdoubleclickontheApplets.ThiswillopenTemplateF5inanewbrowserwindow.

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NoteifyouhavePopupsblockedthewindowwillnotopen.Mostbrowserswillnotifyyouofthis.SafariusersonMacmayneedtoturnonPopups.

AttainResponseResellerCertificationManual VM

TemplateManagerhasthreetabsshownbelow:

Basic,AdvancedandPersonalizationTabsofferdifferentoperationsinyourTemplateF5.

BasictemplatesarestandardtemplatesdesignedthataresimpleandresembletheoldhelloWorld.comandVMdirecttemplatesthatsomeAffiliateshadinvestedtimeandmoneycreatingandcanduplicatethosedesignswithinTemplateF5.

Advancedtemplatesareallnewlydesignedtemplatesandoffermuchgreaterflexibilityindesignandextensibility.Youbasicallyhaveacleancanvasandcancreateanylayoutandselectionoftext,graphicsandmediawithintheadvancedtemplates.

TounderstandTemplateF5youmustconsiderthedifferencesbetweenSharedTemplatesandMyTemplates.TheSharedTemplatesareallofthetemplatesavailablewithinthesystemandCANNOTBEEDITEDUNTILCOPIEDTOYOURPERSONALMYTEMPLATES.

ThefirststepinusingTemplateF5istocompleteyourPersonalizationbyclickingonthePersonalizationtab.FillinallofthesefieldsandifyoudesireyoucanuploadaLogo,Signature,andPortraitgraphic.Thesizesforthosegraphicsare:(inpixels)

Logosizemaxpixelsize:175wx75hSignaturesizemaxpixelsize:150wx75hPortraitsizemaxpixelsize:84wx104h

Thesegraphicsareautomaticallyinsertedintotemplatesthathavebeendesignedtousegraphicsfromyourpersonalizat