Certificate III in Business - TP Human Capital · By the end of this training programme, you will...

Phone 07 4772 3800 Fax 07 4771 2565

[email protected]

www.tphumancapital.com.au

Certificate III in

Business BSB30112

Induction Manual

Certificate III in Business Induction Manual

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Version 4 - 3/04/2014 Training/Accredited/Enrolment/Induction Manuals/Induction Manual - Cert III Business - BSB30112.dotx

Contents

Definitions ................................................................................................................................. 3

About VET .................................................................................................................................. 3

About your Course ..................................................................................................................... 3

Objectives ............................................................................................................................................................... 3

Content ................................................................................................................................................................... 3

Learning resources .................................................................................................................................................. 5

Equipment and resources ....................................................................................................................................... 5

Trainee specific information ....................................................................................................... 6

Responsibilities of the people and organisations involved with your traineeship (including you) ........................... 6

Mentor/Coach ...................................................................................................................................................... 6

Costs Involved ......................................................................................................................................................... 7

Policies and Procedures .............................................................................................................. 8

Fees payable, refunds and cancellations ................................................................................................................. 8

Access and Equity ................................................................................................................................................... 9

Mutual recognition ................................................................................................................................................. 9

Complaints / Appeals Policy.................................................................................................................................... 9

Appeals and reassessment process ........................................................................................................................10

Code of Practice .....................................................................................................................................................10

Fair treatment and equal benefits and opportunity ...............................................................................................11

Privacy ...................................................................................................................................................................12

Obligations ............................................................................................................................................................12

Collection of information .......................................................................................................................................12

Storage ..................................................................................................................................................................12

Disclosure ..............................................................................................................................................................12

Access to your personal information .....................................................................................................................13

Workplace Health and Safety .................................................................................................................................13

General information to help you .............................................................................................. 14

Assessments and evaluations ................................................................................................................................14

Assessment opportunities .....................................................................................................................................14

Workplace project .................................................................................................................................................14

Attendance ............................................................................................................................................................14

Guidelines for training conducted by us at your workplace ...................................................................................15

Guidelines for training conducted at TP Human Capital .........................................................................................15

Language, Literacy and Numeracy .........................................................................................................................16

Training Plan ..........................................................................................................................................................16


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Training/Accredited/Enrolment/Induction Manuals/Induction Manual - Cert III Business - BSB30112.dotx Version 4 - 3/04/2014

Training Record Book .............................................................................................................................................17

Certification of completion ....................................................................................................................................17

Guidelines for completion of your assessments .....................................................................................................17

Reassessment processes ........................................................................................................................................17

Recognition of prior learning (RPL) ........................................................................................................................18

Information supplied to you ..................................................................................................... 19

Induction information feedback sheet ...................................................................................... 20


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Definitions

1. Credit Transfer: Is granted to you based on training courses that you have previously completed. If you have already been assessed as competent in any of the units listed on the training plan, you should provide evidence of this to us so that credit transfer can be applied.

2. Recognition of Prior Learning: Acknowledges skills and knowledge gained through work experience, life experience and/or formal training. If you feel you have experience in the units listed in your Training Manual, and if you could give evidence to support that, you may be able to by-pass these units as part of your training for this course.

3. RTO: Registered Training Organisation.

About VET

TP Human Capital is a Registered Training Organisation (RTO#:30964) and under the National Vocational Education and Training Regulator Act 2011 we deliver nationally recognised qualifications. TP Human Capital complies with all requirements of the VET Quality Framework as part of our RTO status. This induction manual has been designed to inform you (the participant) of any legislative or regulatory requirements that affect your participation in vocational education and training. For more details on the VET Quality framework please refer to http://www.asqa.gov.au/about-asqa/national-vet-regulation/vet-quality-framework.html.

About your Course

Objectives

By the end of this training programme, you will have the key skills and knowledge required to hold a Certificate III in Business [BSB30112]. Successful participants will have achieved competency in twelve units of the Business Qualification and will be awarded a BSB30112 Certificate III in Business.

This programme covers 1 core unit plus 11 elective units from the Nationally Recognised Training programme (BSB30112).

Content

The average length of time to achieve competency in the units for Certificate III in Business is approximately 463 hours

Training will be conducted at TP Human Capital

You will receive pre-course material prior to the commencement of your first tutorial and it is important to complete this activity before you work with your trainer

There are 12 units to be covered in this programme with competency needed in 1 core stream unit plus 11 elective units for a full Certificate III qualification


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CORE UNIT

Unit Elements

BSBWHS302A Apply knowledge of WHS legislation in the workplace

Determine the legal framework for WHS in the workplace

Contribute to activity that reflects WHS legislative requirements

Keep up-to-date with legislation and relevant publications

ELECTIVE UNITS

Unit Elements

BSBCUS301B Deliver and monitor a service to customers

Identify customer needs

Deliver a service to customers

Monitor and report on service delivery

BSBCMM301B Process customer complaints Respond to complaints

Refer complaints

BSBITU303A Design and produce text documents Prepare to produce work processed documents

Design word processed documents

Add tables and other data

Produce text documents

BSBITU304A Produce spreadsheets Select and prepare resources

Plan spreadsheet design

Create spreadsheet

Produce simple charts

Finalise spreadsheets

BSBITU306A Design and produce business documents Select and prepare resources

Design document

Produce document

Finalise document

BSBITU302B Create electronic presentations Prepare to create presentation

Create presentation

Finalise presentation

BSBWOR301B Organise personal work priorities and development

Organise and complete own work schedule

Monitor own work performance

Coordinate personal skill development and learning

BSBINM301A Organise workplace information Collect and assess information

Organise information

Review information needs

BSBADM311A Maintain business resources Advise on resource requirements

Monitor resource usage and maintenance

Acquire resources

BSBINN301A Promote innovation in a team environment

Create opportunities to maximise opportunities within the team

Organise and agree effective ways of working

Support and guide colleagues

Reflect on how the team is working

BSBITU309A Produce desktop published documents Prepare to produce desktop published documents

Set up desktop published documents

Create desktop published document

Finalise desktop published document

BSBWRT301A Write simple documents Plan document

Draft document

Review document

Write final document


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Learning resources

We will provide you with Learning Guides published by Aspire and TP Human Capital, a Training Record Book and Assessment Guidelines. The costs of these are included in the tuition fees.

Equipment and resources

TP Human Capital will ensure that each participant has access to equipment and resources required to successfully complete each unit of competency within their workplace and offsite in training facilities.


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Trainee specific information

If you are not a trainee please go to page 8 ‘Policies and Procedures’

Responsibilities of the people and organisations involved with your traineeship (including you)

Your Supervising Registered Training Organisation (SRTO)

TP Human Capital is your chosen training provider and will supervise your training and assessments. When you have achieved all competencies in your training plan we will issue your Certificate.

We develop a Training Plan especially for you and your Training Record Book matches the competencies chosen. Your Training Plan outlines the units you will complete, timeframes for completion, and whether your employer or TP Human Capital will be responsible for your training. We will review the training plan regularly to ensure your training is progressing satisfactorily.

Your employer and/or supervisor

All training that your employer is responsible for delivering must be done during your normal work hours. They must check that you are completing each task to the required standard and that you have the opportunity to practice these tasks during your working day. They are also responsible for making sure that you apply the appropriate workplace health and safety standards.

It is essential that:

Your employer/supervisor signs off that you can do the work Your employer monitors your work progress TP Human Capital has enough evidence from you and your employer to sign you off as competent

Your employer/supervisor should evaluate your performance continually by:

Observing you perform and practice tasks on the job Discussing your progress with other co-workers Asking you questions about the tasks you are performing on the job Reviewing client comments on the quality of your completed job Checking the quality and progress of your work Setting projects for you Asking you to explain how you perform the tasks

Your responsibilities

To follow the lawful instructions of your employer or vocational placement supervisor To be punctual for training Complete all your work and assessment tasks to the best of your ability Accurately update your training record book as competencies are achieved; and Keep your training record book at work so if requested you can produce your book to TP Human Capital and

Department of Education and Training.

Mentor/Coach

Your supervisor is generally the best person to work with you during your training as your mentor or coach. We encourage you to sign a Learning Plan Agreement (found at the front of each Learning Guide) with your supervisor before commencing training. The Agreement will help you to decide what support from others you will need. During your induction we will decide together who will be your mentor for this program.


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Costs Involved

Fees are due before each unit of competency is delivered whether paid in instalments or upfront.

Fees include training, training materials including Learner’s Guides and hand-outs, assessments and comprehensive feedback on assessments. Workplace visits and regular reviews of your training plan are also included in our fees.

User Choice Program

Student contribution fees – not applicable for School-based trainees

Trainees enrolled in the Department of Education and Training’s User Choice programs are required to pay Student Contribution Fees as a contribution to the cost of tuition.

The Student Contribution Fee is calculated at $1.60 per nominal hour for each Unit of Competency delivered. The Student Contribution Fee is due before commencing each Unit of competency.

Partial exemption – tuition fees

Where the Participant falls into one or more of the following exemption categories a fee of 64 cents (40% of the student contribution fee):

1. The participant was or will be under 17 at the end of February in the year in which TP Human Capital provides training, and the Participant has not completed year 12;

2. The participant holds a health care card or pensioner card issued under Commonwealth law, or is the partner or a dependant of a person who holds a health care card or pensioner concession card, and is named on the card;

3. The participant issues TP Human Capital with an official form under Commonwealth law confirming that the participant, his or her partner or the person of whom the participant is a dependant, is entitled to concessions under a health care card or pensioner concession card; or

4. The participant is an Aboriginal or Torres Strait Islander person. Acceptable evidence is as stated on the Training Contract and AVETMISS VET Enrolment Form.

Fee exemption on grounds of extreme hardship or other special circumstances

1. Where payment of the student contribution fee and/or a student services fee would cause the participant extreme financial hardship, then TP Human Capital may exempt the participant from these fees.

2. Where the participant is a School-based Trainee, then TP Human Capital will exempt the participant from these fees


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Policies and Procedures

Fees payable, refunds and cancellations

Booking and Payment

TP Human Capital considers the payment, receipt of a Registration Form and/or Purchase Order as confirmation by its client to undertake training.

Please note the following:

a) Advance Bookings: course unit fees are due a minimum of two working weeks before commencement of each unit.

b) Bookings made within the two-week pre-unit period must be accompanied by immediate payment. These bookings are subject to seat/resources availability.

c) Nominal Duration: Cert III – 12 months from commencement date

Note: additional fees may apply for extending time and will be discussed prior to extensions and based on extension required.

Payment Plans

Payment plans can be organised through TP Human Capital. Payment Plan details:

1. First Instalment due before course commencement: 25% plus 1st

unit.

2. Subsequent units invoiced monthly

Refunds

Will be paid:

If you commence a Course or unit of study and wish to withdraw, your request for withdrawal must be in writing.

TP Human Capital reserves the right to determine the level of refund (if any) taking into account a range of factors including courseware, level of participation, submission of assessments, response to facilitator’s requests, attendance at tutorials/site visits, length of time elapsed since commencing course and a standard administration fee (25% of total course cost)

Please note: If you are on a payment plan you may be required to complete payments depending on circumstances.

Will not be paid:

25% administration fee worked out on the total course cost (not individual unit basis, unless enrolled in individual units only)

Once you have commenced the unit (indicated by acceptance of course materials or attendance to tutorials/workshops), you will/may be charged for attendance to workshops, training sessions, tutorials, etc.

If you do not complete course within nominal duration

If your behaviour is disruptive to other people in the training program and you are asked to leave


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Access and Equity

TP Human Capital is committed to meeting the needs of individuals and the community as a whole through the integration of access and equity guidelines including the fair allocation of resources and the right to equality of opportunity without discrimination.

Mutual recognition

TP Human Capital recognises qualifications issued by any other Australian Registered Training Organisation.

Complaints / Appeals Policy

TP Human Capital is committed to providing an effective, efficient, timely, fair and confidential academic or non-academic grievance handling procedure for all participants.

Academic matters include those matters which relate to participant progress, assessment, course content or awards in a VET course of study.

Non-academic matters include those matters which do not relate to participant progress, assessment, course content or awards in a course and include complaints in relation to personal information that the provider holds in relation to the Participant. Non-academic grievances tend to arise from events occurring at a provider or from decisions made by training organisation.

Informal Grievance Procedure

If you experience any problem at any time whilst training with TP Human Capital, we suggest you follow these steps to ensure your problem is appropriately resolved.

Talk to your facilitator or Accreditation Coordinator with details of your problem. The facilitator will, within one working day, respond verbally to that complaint with a view to satisfying your requirements.

If this does not provide the solution to the problem, then the formal complaints and appeals procedure is to be followed.

Formal Grievance Procedure

If grievance has not been resolved please follow steps below.

Stage 1 Should your complaint not be resolved, you should approach the Training Manager with written details of the complaint. The Training Manager will, within five working days, respond verbally to your complaint with a view to resolve the situation. The Complainant will be advised of their right to access Stage 2 of this procedure if they are not satisfied with the outcome of Stage One.

Stage 2 Should your problem still be unresolved, the Training Manager shall, within one week, call a meeting of everyone involved to clarify all issues and reach a satisfactory resolution of the problem. An agreed timetable will be drawn up to define time frames of actions required. Minutes will be taken and copies given to everyone at the meeting.

Stage 3 If the Complainant is not satisfied with the outcome of Stage 2 they may request that the matter be referred to an external dispute resolution process by a body appointed for this purpose by TP Human Capital.


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TP Human Capital will give due consideration to any recommendations arising from the external review within 10 working days.

1. The Complainant and respondent will have the opportunity to present their case at each stage of the procedure.

2. The Complainant and the respondent have the option of being accompanied/assisted by a third person (such as a family member, friend or counsellor) if they so desire.

3. The Complainant and the respondent will not be discriminated against or victimised.

4. At all stages of the process, discussions relating to complaints, grievances and appeals will be recorded in writing. Reasons and a full explanation in writing for decisions and actions taken as part of this procedure will be provided to the Complainant and/or the respondent if requested.

5. Records of all grievances will be kept for a period of five years. These records will be kept strictly confidential and stored under participant’s file at TP Human Capital.

6. A Complainant shall have access to this grievance procedure at no cost.

Appeals and reassessment process

All appeals against competency decisions must be made in writing to the Accreditation Coordinator within 21 days of the completion of the course. If an appeal is requested, the Accreditation Coordinator will make sure an independent person or panel is appointed.

Each appellant:

has an opportunity to formally present their case

is given a written statement of the appeal outcomes, including reasons for the decision

Further grievances can be pursued through the Department of Education, Training and Employment.

Code of Practice

TP Human Capital has a commitment to the provision of high standards of vocational training. You are assured that the following criteria are minimum elements of our standard client services.

TP Human Capital adopts policies and management practices, which maintain high professional standards in the marketing and delivery of vocational training services.

TP Human Capital maintains a learning environment that is conducive to the success of clients. We have the capacity to deliver nominated courses, provide adequate facilities, and use appropriate methods and materials.

TP Human Capital markets our training products with integrity, accuracy, and professionalism.

TP Human Capital is committed to a high standard of training through high quality trainers. All trainers have a thorough knowledge of the content of their subjects through formal study and practical on-the-job learning; extensive experience in industry in their field; and qualifications in training and assessment

Trainers keep current with industry developments and participate on an ongoing basis in training to enhance their training and assessment skills.


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Fair treatment and equal benefits and opportunity

Fair treatment

TP Human Capital will treat fairly all Participants and Potential Participants.

Participant selection

TP Human Capital has open, fair and transparent procedures, based on merit for making decisions about:

the selection, from among Potential Participants; and

the treatment of Participants.

Potential Participants seeking to enrol in a VET unit of study with TP Human Capital, regardless of their background, circumstances or eligibility for funding, will be assessed for entry to study through the same published entry requirements and through the same process.

The above paragraph does not prevent TP Human Capital taking into account, in making decisions mentioned above, educational disadvantages that a particular Participant or Potential Participant has experienced or the fact that the participant or Potential Participant may be enrolled via a VET restricted access arrangement.

Anti-discrimination

TP Human Capital is an equal opportunity employer. All participants are treated on their merits, without regard to race, age, sex, marital status or any other factor not applicable to the position.

TP Human Capital does not tolerate any form of discrimination. We believe everyone has the right to work, train and/or conduct business in an environment free of discrimination and harassment.

Discrimination undermines proper working relationships and may cause low morale, absenteeism, resignations, and loss of business. Any reports of discrimination or harassment will be treated seriously and investigated promptly, confidentially and impartially. A written complaint is not required.

Disciplinary action will be taken against anyone who discriminates against a participant, co-worker or visitor to the premises. Discipline may involve a warning, transfer, counselling, demotion or dismissal, depending on the circumstances.

Sexual harassment

TP Human Capital considers sexual harassment an unacceptable form of behaviour which will not be tolerated under any circumstances. The company believes that everyone should be able to work, train and/or conduct business in an environment free of intimidation and sexual harassment.

Under the Queensland Anti-Discrimination Act and the Federal Sex Discrimination Act, sexual harassment is against the law.

Any reports of sexual harassment will be treated seriously and investigated promptly, confidentially and impartially. A written complaint is not required. Disciplinary action will be taken against anyone who sexually harasses a co-worker or visitor to the premises. Discipline may involve a warning, transfer, counselling, demotion or dismissal, depending on the circumstances.


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Privacy

TP Human Capital takes its obligations under the Privacy Act seriously and strives to take all reasonable steps to comply with requirements and protect the privacy of the personal information it holds.

Obligations

Information is collected so that we can comply with our legislated obligations (e.g. National Standards for RTOs, Taxation and Superannuation requirements, Workers’ Compensation, Workplace Rehabilitation, WH&S, and Job Network criteria, and the Employment Agencies Act).

Collection of information

Personal information will not be collected unless:

1. the information is collected for a purpose directly related to Participants; and

2. the collection of the information is necessary for or directly related to that purpose.

Personal information will not be collected by unlawful or unfair means.

Where personal information is collected for inclusion in a record or in a generally available publication TP Human Capital will take reasonable steps to ensure that, before the information is collected or, if that is not practicable, as soon as practicable after the information is collected, the Participant concerned is generally aware of:

1. the purpose for which the information is being collected;

2. if the collection of the information is authorised or required by or under law the fact that the collection of the information is so authorised or required; and

3. with whom the information may be shared (such as the Australian Government or Tuition Assurance Scheme).

Where TP Human Capital solicits and collects personal information for inclusion in a record or in a generally available publication it will take reasonable steps to ensure that:

1. the information collected is relevant to that purpose and is up to date and complete; and

2. the collection of the information does not intrude to an unreasonable extent upon the personal affairs of the Participant.

Storage

TP Human Capital takes all reasonable steps to protect the security of the personal information that it holds. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy. TP Human Capital does not contract out data storage or processing functions.

Disclosure

TP Human Capital will not disclose the information to a person, body or agency (other than the individual concerned) unless:

1. the individual concerned is reasonably likely to have been aware that information of that kind is usually passed to that person, body or agency;

2. the individual concerned has consented to the disclosure;

3. The VET Provider believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the participant or of another person;

4. the disclosure is required or authorised by or under law; or

5. the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue.


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Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, the record-keeper shall include in the record containing that information a note of the disclosure.

A person, body or agency to whom personal information is disclosed will not use or disclose the information for a purpose other than the purpose for which the information was given to the person, body or agency.

Access to your personal information

Subject to some exceptions which are set out in NPP 6 – Access and Correction, you have a right to see and have a copy of personal information about you that we hold. We do refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information. If you are able to establish that personal information that we hold about you is inaccurate, incomplete and/or not up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date.

If you have any complaints or enquiries about our privacy practices or wish to make a complaint about how your personal information is managed please contact our Training Manager.

Workplace Health and Safety

When it comes to Workplace Safety:

Be prepared

Be proactive

Be positive

TP Human Capital encourages each and every participant to take CARE on each and every training session; while travelling to and from our training rooms. Your health and well-being are very important to us

As you go about your work/training, ask yourself:

Do I need more training or instruction for the task I’m about to start?

Do I know the training venue’s workplace health and safety rules and evacuation plan?

Who can I ask if I need to know something?

Can the task I’m about to do hurt me or someone else?

Is there lifting or moving equipment available instead of manually handling awkward items?

Can I or anybody else slip, trip, or fall?

Am I likely to be burnt or electrocuted?

Is my posture correct?

Can damage to equipment occur?

Should I be using PPE (Personal Protective Equipment)?

All near misses and actual accidents must be reported and a form completed by all parties. Please ask at Reception for assistance.

TP Human Capital has accredited First Aid Officers and a Workplace Health and Safety Officer. All medical issues must be reported to and assessed by one of them. Please ask your trainer for assistance.


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General information to help you

Assessments and evaluations

We will make sure you have appropriate knowledge and skills so you can apply that knowledge and skill to general workplace standards. Assessment will be fair and non-discriminatory. How you will be assessed and what the assessor will be looking for should be made clear to you at the beginning of each unit.

You will be given an evaluation form at the completion of each unit/tutorial session. We ask that you fill these out honestly. Evaluation forms are analysed to investigate any issues or to identify areas of improvement.

Assessment opportunities

Right from the beginning of your training programme we shall start gathering evidence towards your final competency sign-off. There is no such thing as ‘fail’ under competency-based assessment. If we don’t have sufficient evidence to feel that you can consistently achieve the required level of skill in the workplace, you will need to continue to gather evidence until you reach the required levels. Our assessment policy for this programme allows you two opportunities to present sufficient and appropriate evidence. Should you not achieve this, we would suggest you work through the unit again before submitting further evidence.

Assessments to be submitted will have time-frames. There may be some units that require you to bring information/evidence in as part of the assessment when you attend the tutorial. Assessment due dates will be negotiated between you and the trainer at each training session. Generally, it will be expected that you submit assessments for a unit 4-6 weeks following the tutorial and prior to attending the next tutorial.

Plagiarism

Plagiarism is the "wrongful appropriation" and "purloining and publication" of another author's "language, thoughts, ideas, or expressions," and the representation of them as one's own original work.

Taken from Wikipedia, the free encyclopaedia

TP Human Capital requires participants to acknowledge where they obtained information that is not their own within their assessment evidence and to ensure when requested that work is of their own development and not of another.

Workplace project

It is essential that you are able to put into practice in a ‘real’ work environment the skills you are learning during your training programme. You need to discuss immediately with your trainer any problems that you can see in applying your assessment items to a real workplace situation.

Attendance

For sessions scheduled at TP Human Capital, you will need to arrive at least 15 minutes prior to commencement.

If you are sick or some urgent problem prevents you from undertaking training when we have organised it with you, please contact us before 8.30 a.m. that day – or beforehand if you know there will be a problem.

If your behaviour is disruptive for other participants and clients, we may ask you to leave the premises.


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Guidelines for training conducted by us at your workplace

Punctuality

Please be punctual for your training session and observe the time allowed for breaks. We strongly request that you are adequately prepared when our facilitator arrives at your workplace and you have all relevant training material with you.

Attendance

Attendance is necessary to your training programme, if you are sick or some urgent problem prevents you from undertaking training we have organised, please contact us as soon as possible or before 8.30 a.m. that day. We have a 24-hour answering service that can take messages left outside normal working hours.

Interruptions

You and your supervisor should make every effort to avoid interruptions. We want to make the coaching sessions with you as helpful and focussed as possible.

Guidelines for training conducted at TP Human Capital

Punctuality

Please be punctual for your training session and observe the time allowed for breaks. We strongly request that you are adequately prepared when our facilitator arrives and you have all relevant training material with you.

Attendance

Attendance is necessary to your training programme, if you are sick or some urgent problem prevents you from undertaking training we have organised, please contact us as soon as possible or before 8.30 a.m. that day. We have a 24-hour answering service that can take messages left outside normal working hours.

Interruptions

You and your supervisor should make every effort to avoid interruptions. We want to make the coaching sessions with you as helpful and focussed as possible.

Foods and Drinks

Tea and coffee facilities are available for you.

Smoking

TP Human Capital is a “smoke-free” environment and therefore smoking is not permitted anywhere on the premises. Smokers are required to dispose of their litter responsibly.

Learning Resources

Please use the reference material at TP Human Capital, but please do not remove anything from the premises unless you have checked with Trainer.

Personal Presentation

Footwear and clothing, appropriate for a workplace, must be worn at all times, i.e. closed-in shoes, not thongs or Scholl-type sandals.

Photocopying

Photocopying services can be provided. Please see TP Human Capital’s receptionist or your facilitator.


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Phone Calls and Messages

Non-urgent phone calls will be taken and messages held at the reception desk until a break. Should you be expecting a call, please make it your responsibility to check for any messages. We will not disturb you in learning sessions unless it is an emergency.

Facilities and equipment

TP Human Capital is located near the central business district of Townsville. We are close to the local transport network with easy access to buses, taxis and car parking.

You have individual access to computers during your training. The general training room comfortably seats up to 10 people.

Special access arrangements can be made for students with disabilities to ensure they are not disadvantaged in any way.

Language, Literacy and Numeracy

This assessment is used to identify any areas where you may experience difficulties and where TP Human Capital may need to tailor your training to ensure you gain maximum benefits from the training programme. If you and we think you need extra help in these areas, we can arrange this for you at no cost to you or your employer.

Literacy in the workplace means being able to:

Recognise workplace documents and signs

Read and interpret workplace documents and signs

Write what is required on-the-job in order to do your job properly

Speak and listen effectively

Numeracy involves being able to carry out the mathematical operations that are necessary in one’s job. These could be:

Using fractions

Working out percentages

Making calculations

Estimating

Working with money

Through your background experience and this initial consultation, we can determine if you may have to spend a little more time in achieving the basic literacy and numeracy skills required to successfully complete this training programme. Please feel comfortable in discussing with us if you feel you may have difficulty in any reading, speaking or calculating tasks.

Training Plan

A Training Plan or programme of training will be designed with you and for you. The Training Plan will consist of the training units, starting dates and suggested completion dates. TP Human Capital will review your Training Plan with you and your supervisor at least every six months.

Training Record Book

The training record book is an important document for you to keep throughout your training and afterwards. Take care of it and keep it with you for all training that you do with us. It is divided into competency units and tasks to be undertaken by you. TP Human Capital must check that you are completing each task to the required standard.


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As you complete each of the units, your training facilitator is to sign and date the appropriate page.

During your period of training you must:

accurately update your training record book as competencies are achieved; and

produce your book to the Department of Employment and Training if they request to see it.

Your training record book is yours to keep and may be used to:

show employers the training you have completed;

gain credit or exemptions in other training courses; and

assist in preparing future job applications.

Certification of completion

When you have achieved all the competencies listed on your training plan, you should contact TP Human Capital so that TP Human Capital can process the completion of your training and issue your Certificate. If you only complete one or more units (not the complete course) a Statement of Attainment will be issued for those units.

TP Human Capital can reprint qualifications or statement of attainments if lost at $50 per reprint. If over 3 years since you have completed your qualification $100.

Guidelines for completion of your assessments

1. To achieve competency, each of the assessment tasks needs to be completed unless you have successfully completed an RPL process

2. Please identify which task you are addressing. The assessor may be unable to correctly analyse your answer if you don’t clearly identify it

3. Keep a copy of any assessment material you submit to the assessor

4. All evidence must be submitted by the date you have agreed to with your assessor

5. Make sure your name is on each page of material you submit

6. A specific instruction for the completion of each assessment activity is given at the beginning of each assessment.

Method of submission

Submit to: TP Human Capital

PO Box 1418, Townsville Qld 4810

[email protected]

Feedback: will be by face-to-face meeting (or email if completing distance learning)

Reassessment processes

You can attempt one reassessment (at no extra charge) for any unit for which you have been assessed as “Not Yet Competent”. Additional reassessments will incur an hourly charge ($165/hour); please speak to your Trainer or the Accreditation Coordinator who will give you precise details. If you do not agree with the results of your assessment/reassessment, you can appeal as per TP Human Capital’s Complaints / Appeals Policy.

Recognition of prior learning (RPL)

RPL (Recognition of Prior Learning) Skills and knowledge a person has acquired through previous training, work or life experience, which may be used to grant credit in a unit. TP Human Capital offers RPL for any unit of the BSB30112 Certificate III in Business if you feel you have the relevant experience and have sufficient evidence to provide us with.


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You may receive credit towards units by successful demonstration of the necessary requirements. At the time of enrolment let us know if you want to RPL any units. The benchmarks for RPL are the performance criteria for each unit.

The assessments will be professionally conducted and will be valid, reliable, flexible, and fair. Upon verification of competencies and completion of the remainder of the course, the client shall receive a Statement of Attainment or Diploma for all units completed.

TP Human Capital also offers Mutual Recognition from units completed through another training provider. On proof of your Statement of Attainment and Learning Outcomes (containing unit codes and full unit names), you will be given ‘Direct Credit’ for these units towards your BSB30112 Certificate III in Business.

What does it mean to be working in business services?

Certificate III in Business is a qualification that is recognised by the Business Services industry to cover various roles within this field.

Working in the Business Services industry is extremely rewarding with many opportunities in various positions within an organisation. These may include a receptionist, personal assistant, managers assistant, accounts clerk, office assistant or general office administrator. These roles have many responsibilities and are considered important within the organisational network. They form part of a team to ensure the successful running of a business.

In order to gain the Certificate III in Business, you must complete 12 units of competency. 1 core unit list and 11 units from the elective list.

To gain the compulsory units for the certificate you need to be able to demonstrate that you can currently do or possess the following:

a sound working knowledge of relevant legislation and codes of practices for the business services industry to ensure compliance;

sound knowledge of organisational and industry policies and procedures;

ability to read and input data accurately using relevant technology;

participate in WHS processes;

performing general administrative duties

“If you are doing these roles in your job, then don’t write off your skills – consider getting them recognised”.


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Information supplied to you

Before you commence your training you should have the information listed below. Please complete the following checklist to make sure you have all these necessary details. If you feel you have not received information about any of the items please let us know - you will need them to be able to complete a feedback sheet that you will be given.

TP Human Capital’s Code of Practice

Fees you may need to pay

Advice on certification on completion or partial completion of traineeship

Competencies you need to achieve

Assessments and appeal procedures

Arrangements for the recognition of any prior learning you may have

What to do if you have an appeal or complaint

Facilities and equipment you can access through TP Human Capital

We look forward to working with you to achieve the successful completion of your certificate.


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Electronically Archived - Handout for Participant, - checklist stored with participant paper file

Induction information feedback sheet

Your name: _______________________________ Date of faxing this to : ________________________________

I have read the information contained in this induction manual and understand my rights and responsibilities in the following areas:

Trainee Specific Information

Course content

Learning resources

Assessments and Evaluations

Attendance

Fees payable, refunds and cancellations

Complaints / Appeals Policy

Appeals and Reassessment Options

Code of Practice

Fair Treatment, Equal Benefits and Opportunity

Privacy

WH&S

Conduct at training workshops

Language, Literacy and Numeracy

Training Plan and Training Record Book

Certification of completion

Facilities and Equipment

Completion of your assessments

Reassessment process

Recognition of Prior Learning

Participant Signature: _________________________________________________ Date: __________________________

TP Human Capital Representative: _______________________________________ Date: __________________________

Our fax number is 07 4771 2565

Certificate III in Business - TP Human Capital · By the end of this training programme, you will...

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