CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation...

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1 - DEC 2 1 ECTIVE BAAGAIN.IN.G L SERVICES- AGREEMENT between CAMCO INC CERT.AlE CERT.DATE TOTALEMPS UNION OTHER (OTTAWA CONSUMER SERVICE BRANCH) and the COMMUNICATIONS, ENERGY and PAPERWORKERS UNION OF CANADA (C.E.P.) LOCAL UNION - 547 MARCH 12, 2004 -MARCH 11, 2007

Transcript of CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation...

Page 1: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

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1 -

DEC 2 1 200~

ECTIVE BAAGAINING L ~~~AMATION SERVICES-

AGREEMENT

between

CAMCO INC

CERTAlE

CERTDATE

TOTALEMPS

UNION

OTHER

(OTTAWA CONSUMER SERVICE BRANCH)

and the

COMMUNICATIONS ENERGY and PAPERWORKERS

UNION OF CANADA (CEP)

LOCAL UNION - 547

MARCH 12 2004 -MARCH 11 2007

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VACATION PAY

PAID HOLIDAYS

REPORTING IN

CALL IN PAY

SERVICE CREDITS

INCREASING AND DECREASING FORCES

JOB POSTING

DISCIPLINE

GRIEVANCE PROCEDURE

ARBITRATION

REPRESENTATION AND COMMUNICATION

STRIKES AND LOCKOUTS

LEGISLATION

JURY DUTY

BEREAVEMENT LEAVE

UNIFORMS

LEAVE OF ABSENCE

UNION REPRESENTATION

TERMINATION AND RENEWAL

APPENDIX A- WAGES

APPENDIX B- COST OF LIVING ALLOWANCE

APPENDIX C - PART TIME EMPLOYEES

APPENDIX D - HOURS OF WORK

APPENDIX E- LETTERS OF UNDERSTANDING

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2 bull bull STATEMENT OF PARTIES

AGREEMENT entered into this March 12 2004 between Cameo Inc and the Communications Energy and Paperworkers Union of Canada (CEP and its Local547

As used in this Agreement the word Company means Cameo Inc and the word Union means the Communications Energy and Paperworkers Union of Canada (CEP and the appropriate Local and the word employee means those employees in the appropriate bargaining unit

GENERAL PURPOSE

The purpose of this Agreement is in the mutual interests of the Company and its employees to establish orderly collective bargaining concerning hours wages or salaries and working conditions between the Company and its employees represented by the Union so as to provide as herein provided for the operation of the Ottawa Service Shop under methods which will further the safety and welfare of the employees the economy of operations the quality and quantity of output the cleanliness of the Ottawa Service Shop and the protection of property

ARTICLE 1 - RECOGNITION

The Company recognizes the Communications Energy and Paperworkers Union of Canada (CEP and its Local 547 of the Ottawa Service Shop as the sole collective bargaining agent for all employees of Cameo Inc engaged in and out of Cameo Inc Ottawa Branch save and except Foremen those above the rank of Foreman Office and Clerical Staff

ARTICLE 2 - DISCRIMINATION AND COERCION

201 This agreement will be applied to all employees without discrimination

202 The Company agrees there shall be no discrimination or intimidation by Supervisors or other agents of the Company against any employee because of the employees membership in the Union or by virtue of his holding office in the Union

203 The Company the Union and the employees agree that they must assure a work environment and relations with the customers exempt of all forms of harassment or discrimination based on the sex race or all other human characteristics

bullbull bull ARTICLE 3- WORKING CONDITIONS SAFETY AND HEALTH

301 The Company and the Union agree to exert joint effort to maintain high standards of safety and health and good housekeeping in the Ottawa Service Branch in order to prevent industrial injury and illness in accordance with the provisions of the Ontario Occupational Health and Safety Act

302 It is agreed that each of the Companys service vehicles will be supplied with a first aid kit as specified by the company

It is further understood that each Technician is responsible for recording usage of items contained in the kit and routinely arranging for replacements through the Branch Manager or his designate

ARTICLE 4- DEDUCTION OF UNION DUES

401 The Company will provide for the deduction of regular union dues (as appropriately certified to the Company by the Union in writing) from an employees pay Such deductions will be made and the Company will make remittance to the Union by cheque monthly payable to the Union for the amount deducted

a) Subject to and in accordance with the Collective Bargaining Agreement the Company will make deductions of regular union dues from each pay issued to affected employees If an employee does not receive a pay there will be no deduction made in any succeeding pay cheques to cover the dues deduction so missed

b) The Branch Manager will provide monthly to the Union a list of Union Dues deducted and a list of those employees who because of absence did not receive a pay

402 a) All employees who on the effective date of this Agreement were paying the regular amount of Union dues will continue to pay such dues while in the bargaining unit

b) As a condition of employment all persons becoming employed in the bargaining unit covered by this Agreement will be required within 2 working days of such employment to pay the regular amount of Union dues

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4 bull bull 403 It is understood and agreed that the Union will save the Company

harmless from any and all claims which may be made against it by any employee for amounts deducted from wages as herein provided

ARTICLE 5- MANAGEMENT FUNCTIONS

The operation of the Company and the direction of employees will continue to be vested exclusively in the Company The Company agrees that these functions will be exercised in a manner not inconsistent with the terms of this Agreement and the Union acknowledges that it is the exclusive right and function of the Company to

(a) operate and manage the business in all respects (b maintain order discipline and efficiency (c) direct the working force (d) hire promote demote transfer layoff because of lack of work

recall discipline and discharge for just cause

ARTICLE 6 - HOURS OF WORK

601 a) The normal work week shall be forty hours on the basis of eight hours per day Monday to Friday inclusive or Tuesday to Saturday inclusive It is understood that this shall not constitute a guarantee of hours of work per day or of days of work per week or for any period whatsoever

b) The Company may schedule split shifts subject to business requirements

c) Employees who are working a Tuesday - Saturday shift shall normally have Sunday and Monday scheduled as their first and second days of rest respectively

602 The Company does not guarantee to provide work for the standard hours or any other hours However the Company will advise the Union of changing any schedules at least five (5 days in advance of such a change

603 The Company will post the appropriate starting and stopping times and will keep such notices up-to-date

bull bull ARTICLE 7- OVERTIME

701 All time worked in excess of eight hou_rs per day shall be paid at overtime rates as herein provided except that when an employee changes shifts at his own request he shall not be entitled to overtime payment by reason of the fact that he has worked two eight-hour shifts in that twenty-four hour period

a) In computing daily overtime a day shall be the twenty-four (24) hour period following the regular starting time of an employees normal day shift

b) The basis of payment for overtime shall be

i) for Monday to Saturday (provided the Saturday is not a regular scheduled work day of a forty-hour work week) paid at one and one-half times the employees regular hourly rate

ii) for Sunday and Monday if scheduled as a second day of rest except when an employee is changing his work schedule the number of hours worked multiplied by two (2) times an employees regular hourly rate

It is agreed that employees will co-operate in the performance of overtime work when requested by the Company but the Company agrees to accept reasonable personal grounds for an employee declining to perform such overtime work

702 An overtime rate of double-time will be paid as follows

All work on Sunday and Statutory Holidays or a Monday if it is a scheduled second day of rest

703 It is agreed that overtime premium shall not pyramid

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6 bull bull ARTICLE 8 - REMUNERATION

801 a) The schedule of rate ranges in effect following the signing of this Agreement shall remain in effect for the duration of this Agreement It is also agreed that no rate of pay for an employee can exceed the job rate within the respective classification except for special considerations by Letter of Agreement before the signing of this Agreement

b) The parties agree to make every reasonable effort to sign the Collective Agreement within 60 days of ratification The Company shall supply each employee with a copy of the Agreement in small booklet style and supply the National Representative of the Union with twenty~five (25) such copies within three (3) months of the date of signing the Agreement The Agreements shall be supplied as outlined at no cost to the Union

802 The Company will establish rates for all new or changed classifications and will advise the Union in writing of all such new or changed classifications Any complaint resulting from a change in job content in a classification or the rate established for a new classification may be taken up under the grievance procedure

803 An employee temporarily transferred to a higher classification will receive immediately the job rate classification to which he is assigned This clause shall not apply to situations where temporary transfer is made to avoid a layoff situation

ARTICLE 9- VACATION PAY

901 Vacations with pay allowance will be granted as follows

Years of Service Credits

1 Year 4 Years 10 Years 20 Years 30 Years

Vacation

2 Weeks 3 Weeks 4 Weeks 5 Weeks 6 Weeks

--------------------------middot-----middot

bull bull a) Where an employees service credits do not total those set out in

the above schedule by June 30 of the year but will do so by December 31 of the year by reason of his continuing to accumulate service credits he will qualify for the additional vacation when he accumulates the necessary service credits Where such additional vacation is taken earlier than the qualifying date payment of the additional allowance will not be made until the necessary service credits are accumulated

902 The Vacation pay allowance will be based on the proportion of service credits accumulated at June 30 during the immediately preceding vacation year

a) The vacation pay will be the proportion of service credits times the appropriate number of weeks as set in Section 901 above

b) Vacation allowance may be drawn in advance on the pay day preceding the employees vacation

903 a) It is not permissible to postpone vacations from one year to another

b) It is not permissible to omit vacations and draw vacation pay allowance in lieu thereof in accordance with the applicable legislation

904 If during an employees vacation any of the recognized paid holidays specified in Article 10 occurs on a standard work day such a day will not count as part of his vacation and the employee will receive an extra days vacation with pay established by mutual agreement

905 a) When an employee who is eligible for vacation is granted a leave of absence the first week(s) may be designated as vacation period with the approval of the Branch Manager or his designate and the vacation pay allowance for which he has qualified may be paid at the time such leave of absence commences provided the employee notifies hisher manager in writing

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8 bull bull b) An employee who is absent because of extended illness or

accident or because he is laid off may have the first portion of such absence designated as the period of any vacation to which he may then be entitled if the Branch Manager or his designate shall approve provided the employee notifies hisher manager in writing

c) An employee who is absent because of personal illness of short duration or who is laid off for fifteen days or less or whose absence is excused for personal business or holidays that are unpaid may (with the approval of the Branch Manager or his designate) utilize extra vacation time to which he is entitled in excess of two weeks for such absences in the form of vacation days provided the employee notifies hisher manager in writing This may be paid out in units of no less than 12 day periods

d) An employee who is absent from work for any reason other than those reasons listed above will not be entitled either to have his vacation scheduled or to receive a vacation allowance during the period of such absence

e) With respect to scheduling of vacations the Branch Manager and Union Officers shall work mutually to provide scheduling in a fair and equitable manner

906 a) An employee who has less than twelve months service credits as of June 3 0 will receive as vacation pay 4 of earnings for the period from the employees date of hiring to this date

b) Employees who are laid off indefinitely will be paid at the time of layoff the appropriate pro rata allowance calculated from their date of employment or from June 30 of the calendar year in which they last received a vacation allowance whichever is the later

907 a) An employee who has been in the employ of the Company for three months or less and whose employment is discontinued by the Company will receive an allowance of 4 of the employees earnings during the period from the employees date of hiring to date oft ermination of employment less any vacation allowance which he has already received under 905 (a) of this Article

b) An employee who has been in the employ of the Company for more than three months and whose employment is terminated for any reason will be paid the appropriate pro rata vacation allowance calculated from his date of employment or from June

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

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bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

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12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

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14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

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16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

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18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

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20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

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VACATION PAY

PAID HOLIDAYS

REPORTING IN

CALL IN PAY

SERVICE CREDITS

INCREASING AND DECREASING FORCES

JOB POSTING

DISCIPLINE

GRIEVANCE PROCEDURE

ARBITRATION

REPRESENTATION AND COMMUNICATION

STRIKES AND LOCKOUTS

LEGISLATION

JURY DUTY

BEREAVEMENT LEAVE

UNIFORMS

LEAVE OF ABSENCE

UNION REPRESENTATION

TERMINATION AND RENEWAL

APPENDIX A- WAGES

APPENDIX B- COST OF LIVING ALLOWANCE

APPENDIX C - PART TIME EMPLOYEES

APPENDIX D - HOURS OF WORK

APPENDIX E- LETTERS OF UNDERSTANDING

bull PAGE NO

2 2 3

3

4

4

5 6

6

9

11 12 12 14

20 22 22 25

26

27 27 27 27 28 28 28 28 30

35 37

39 41

2 bull bull STATEMENT OF PARTIES

AGREEMENT entered into this March 12 2004 between Cameo Inc and the Communications Energy and Paperworkers Union of Canada (CEP and its Local547

As used in this Agreement the word Company means Cameo Inc and the word Union means the Communications Energy and Paperworkers Union of Canada (CEP and the appropriate Local and the word employee means those employees in the appropriate bargaining unit

GENERAL PURPOSE

The purpose of this Agreement is in the mutual interests of the Company and its employees to establish orderly collective bargaining concerning hours wages or salaries and working conditions between the Company and its employees represented by the Union so as to provide as herein provided for the operation of the Ottawa Service Shop under methods which will further the safety and welfare of the employees the economy of operations the quality and quantity of output the cleanliness of the Ottawa Service Shop and the protection of property

ARTICLE 1 - RECOGNITION

The Company recognizes the Communications Energy and Paperworkers Union of Canada (CEP and its Local 547 of the Ottawa Service Shop as the sole collective bargaining agent for all employees of Cameo Inc engaged in and out of Cameo Inc Ottawa Branch save and except Foremen those above the rank of Foreman Office and Clerical Staff

ARTICLE 2 - DISCRIMINATION AND COERCION

201 This agreement will be applied to all employees without discrimination

202 The Company agrees there shall be no discrimination or intimidation by Supervisors or other agents of the Company against any employee because of the employees membership in the Union or by virtue of his holding office in the Union

203 The Company the Union and the employees agree that they must assure a work environment and relations with the customers exempt of all forms of harassment or discrimination based on the sex race or all other human characteristics

bullbull bull ARTICLE 3- WORKING CONDITIONS SAFETY AND HEALTH

301 The Company and the Union agree to exert joint effort to maintain high standards of safety and health and good housekeeping in the Ottawa Service Branch in order to prevent industrial injury and illness in accordance with the provisions of the Ontario Occupational Health and Safety Act

302 It is agreed that each of the Companys service vehicles will be supplied with a first aid kit as specified by the company

It is further understood that each Technician is responsible for recording usage of items contained in the kit and routinely arranging for replacements through the Branch Manager or his designate

ARTICLE 4- DEDUCTION OF UNION DUES

401 The Company will provide for the deduction of regular union dues (as appropriately certified to the Company by the Union in writing) from an employees pay Such deductions will be made and the Company will make remittance to the Union by cheque monthly payable to the Union for the amount deducted

a) Subject to and in accordance with the Collective Bargaining Agreement the Company will make deductions of regular union dues from each pay issued to affected employees If an employee does not receive a pay there will be no deduction made in any succeeding pay cheques to cover the dues deduction so missed

b) The Branch Manager will provide monthly to the Union a list of Union Dues deducted and a list of those employees who because of absence did not receive a pay

402 a) All employees who on the effective date of this Agreement were paying the regular amount of Union dues will continue to pay such dues while in the bargaining unit

b) As a condition of employment all persons becoming employed in the bargaining unit covered by this Agreement will be required within 2 working days of such employment to pay the regular amount of Union dues

3

i -

4 bull bull 403 It is understood and agreed that the Union will save the Company

harmless from any and all claims which may be made against it by any employee for amounts deducted from wages as herein provided

ARTICLE 5- MANAGEMENT FUNCTIONS

The operation of the Company and the direction of employees will continue to be vested exclusively in the Company The Company agrees that these functions will be exercised in a manner not inconsistent with the terms of this Agreement and the Union acknowledges that it is the exclusive right and function of the Company to

(a) operate and manage the business in all respects (b maintain order discipline and efficiency (c) direct the working force (d) hire promote demote transfer layoff because of lack of work

recall discipline and discharge for just cause

ARTICLE 6 - HOURS OF WORK

601 a) The normal work week shall be forty hours on the basis of eight hours per day Monday to Friday inclusive or Tuesday to Saturday inclusive It is understood that this shall not constitute a guarantee of hours of work per day or of days of work per week or for any period whatsoever

b) The Company may schedule split shifts subject to business requirements

c) Employees who are working a Tuesday - Saturday shift shall normally have Sunday and Monday scheduled as their first and second days of rest respectively

602 The Company does not guarantee to provide work for the standard hours or any other hours However the Company will advise the Union of changing any schedules at least five (5 days in advance of such a change

603 The Company will post the appropriate starting and stopping times and will keep such notices up-to-date

bull bull ARTICLE 7- OVERTIME

701 All time worked in excess of eight hou_rs per day shall be paid at overtime rates as herein provided except that when an employee changes shifts at his own request he shall not be entitled to overtime payment by reason of the fact that he has worked two eight-hour shifts in that twenty-four hour period

a) In computing daily overtime a day shall be the twenty-four (24) hour period following the regular starting time of an employees normal day shift

b) The basis of payment for overtime shall be

i) for Monday to Saturday (provided the Saturday is not a regular scheduled work day of a forty-hour work week) paid at one and one-half times the employees regular hourly rate

ii) for Sunday and Monday if scheduled as a second day of rest except when an employee is changing his work schedule the number of hours worked multiplied by two (2) times an employees regular hourly rate

It is agreed that employees will co-operate in the performance of overtime work when requested by the Company but the Company agrees to accept reasonable personal grounds for an employee declining to perform such overtime work

702 An overtime rate of double-time will be paid as follows

All work on Sunday and Statutory Holidays or a Monday if it is a scheduled second day of rest

703 It is agreed that overtime premium shall not pyramid

5

6 bull bull ARTICLE 8 - REMUNERATION

801 a) The schedule of rate ranges in effect following the signing of this Agreement shall remain in effect for the duration of this Agreement It is also agreed that no rate of pay for an employee can exceed the job rate within the respective classification except for special considerations by Letter of Agreement before the signing of this Agreement

b) The parties agree to make every reasonable effort to sign the Collective Agreement within 60 days of ratification The Company shall supply each employee with a copy of the Agreement in small booklet style and supply the National Representative of the Union with twenty~five (25) such copies within three (3) months of the date of signing the Agreement The Agreements shall be supplied as outlined at no cost to the Union

802 The Company will establish rates for all new or changed classifications and will advise the Union in writing of all such new or changed classifications Any complaint resulting from a change in job content in a classification or the rate established for a new classification may be taken up under the grievance procedure

803 An employee temporarily transferred to a higher classification will receive immediately the job rate classification to which he is assigned This clause shall not apply to situations where temporary transfer is made to avoid a layoff situation

ARTICLE 9- VACATION PAY

901 Vacations with pay allowance will be granted as follows

Years of Service Credits

1 Year 4 Years 10 Years 20 Years 30 Years

Vacation

2 Weeks 3 Weeks 4 Weeks 5 Weeks 6 Weeks

--------------------------middot-----middot

bull bull a) Where an employees service credits do not total those set out in

the above schedule by June 30 of the year but will do so by December 31 of the year by reason of his continuing to accumulate service credits he will qualify for the additional vacation when he accumulates the necessary service credits Where such additional vacation is taken earlier than the qualifying date payment of the additional allowance will not be made until the necessary service credits are accumulated

902 The Vacation pay allowance will be based on the proportion of service credits accumulated at June 30 during the immediately preceding vacation year

a) The vacation pay will be the proportion of service credits times the appropriate number of weeks as set in Section 901 above

b) Vacation allowance may be drawn in advance on the pay day preceding the employees vacation

903 a) It is not permissible to postpone vacations from one year to another

b) It is not permissible to omit vacations and draw vacation pay allowance in lieu thereof in accordance with the applicable legislation

904 If during an employees vacation any of the recognized paid holidays specified in Article 10 occurs on a standard work day such a day will not count as part of his vacation and the employee will receive an extra days vacation with pay established by mutual agreement

905 a) When an employee who is eligible for vacation is granted a leave of absence the first week(s) may be designated as vacation period with the approval of the Branch Manager or his designate and the vacation pay allowance for which he has qualified may be paid at the time such leave of absence commences provided the employee notifies hisher manager in writing

7

8 bull bull b) An employee who is absent because of extended illness or

accident or because he is laid off may have the first portion of such absence designated as the period of any vacation to which he may then be entitled if the Branch Manager or his designate shall approve provided the employee notifies hisher manager in writing

c) An employee who is absent because of personal illness of short duration or who is laid off for fifteen days or less or whose absence is excused for personal business or holidays that are unpaid may (with the approval of the Branch Manager or his designate) utilize extra vacation time to which he is entitled in excess of two weeks for such absences in the form of vacation days provided the employee notifies hisher manager in writing This may be paid out in units of no less than 12 day periods

d) An employee who is absent from work for any reason other than those reasons listed above will not be entitled either to have his vacation scheduled or to receive a vacation allowance during the period of such absence

e) With respect to scheduling of vacations the Branch Manager and Union Officers shall work mutually to provide scheduling in a fair and equitable manner

906 a) An employee who has less than twelve months service credits as of June 3 0 will receive as vacation pay 4 of earnings for the period from the employees date of hiring to this date

b) Employees who are laid off indefinitely will be paid at the time of layoff the appropriate pro rata allowance calculated from their date of employment or from June 30 of the calendar year in which they last received a vacation allowance whichever is the later

907 a) An employee who has been in the employ of the Company for three months or less and whose employment is discontinued by the Company will receive an allowance of 4 of the employees earnings during the period from the employees date of hiring to date oft ermination of employment less any vacation allowance which he has already received under 905 (a) of this Article

b) An employee who has been in the employ of the Company for more than three months and whose employment is terminated for any reason will be paid the appropriate pro rata vacation allowance calculated from his date of employment or from June

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

9

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 3: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

2 bull bull STATEMENT OF PARTIES

AGREEMENT entered into this March 12 2004 between Cameo Inc and the Communications Energy and Paperworkers Union of Canada (CEP and its Local547

As used in this Agreement the word Company means Cameo Inc and the word Union means the Communications Energy and Paperworkers Union of Canada (CEP and the appropriate Local and the word employee means those employees in the appropriate bargaining unit

GENERAL PURPOSE

The purpose of this Agreement is in the mutual interests of the Company and its employees to establish orderly collective bargaining concerning hours wages or salaries and working conditions between the Company and its employees represented by the Union so as to provide as herein provided for the operation of the Ottawa Service Shop under methods which will further the safety and welfare of the employees the economy of operations the quality and quantity of output the cleanliness of the Ottawa Service Shop and the protection of property

ARTICLE 1 - RECOGNITION

The Company recognizes the Communications Energy and Paperworkers Union of Canada (CEP and its Local 547 of the Ottawa Service Shop as the sole collective bargaining agent for all employees of Cameo Inc engaged in and out of Cameo Inc Ottawa Branch save and except Foremen those above the rank of Foreman Office and Clerical Staff

ARTICLE 2 - DISCRIMINATION AND COERCION

201 This agreement will be applied to all employees without discrimination

202 The Company agrees there shall be no discrimination or intimidation by Supervisors or other agents of the Company against any employee because of the employees membership in the Union or by virtue of his holding office in the Union

203 The Company the Union and the employees agree that they must assure a work environment and relations with the customers exempt of all forms of harassment or discrimination based on the sex race or all other human characteristics

bullbull bull ARTICLE 3- WORKING CONDITIONS SAFETY AND HEALTH

301 The Company and the Union agree to exert joint effort to maintain high standards of safety and health and good housekeeping in the Ottawa Service Branch in order to prevent industrial injury and illness in accordance with the provisions of the Ontario Occupational Health and Safety Act

302 It is agreed that each of the Companys service vehicles will be supplied with a first aid kit as specified by the company

It is further understood that each Technician is responsible for recording usage of items contained in the kit and routinely arranging for replacements through the Branch Manager or his designate

ARTICLE 4- DEDUCTION OF UNION DUES

401 The Company will provide for the deduction of regular union dues (as appropriately certified to the Company by the Union in writing) from an employees pay Such deductions will be made and the Company will make remittance to the Union by cheque monthly payable to the Union for the amount deducted

a) Subject to and in accordance with the Collective Bargaining Agreement the Company will make deductions of regular union dues from each pay issued to affected employees If an employee does not receive a pay there will be no deduction made in any succeeding pay cheques to cover the dues deduction so missed

b) The Branch Manager will provide monthly to the Union a list of Union Dues deducted and a list of those employees who because of absence did not receive a pay

402 a) All employees who on the effective date of this Agreement were paying the regular amount of Union dues will continue to pay such dues while in the bargaining unit

b) As a condition of employment all persons becoming employed in the bargaining unit covered by this Agreement will be required within 2 working days of such employment to pay the regular amount of Union dues

3

i -

4 bull bull 403 It is understood and agreed that the Union will save the Company

harmless from any and all claims which may be made against it by any employee for amounts deducted from wages as herein provided

ARTICLE 5- MANAGEMENT FUNCTIONS

The operation of the Company and the direction of employees will continue to be vested exclusively in the Company The Company agrees that these functions will be exercised in a manner not inconsistent with the terms of this Agreement and the Union acknowledges that it is the exclusive right and function of the Company to

(a) operate and manage the business in all respects (b maintain order discipline and efficiency (c) direct the working force (d) hire promote demote transfer layoff because of lack of work

recall discipline and discharge for just cause

ARTICLE 6 - HOURS OF WORK

601 a) The normal work week shall be forty hours on the basis of eight hours per day Monday to Friday inclusive or Tuesday to Saturday inclusive It is understood that this shall not constitute a guarantee of hours of work per day or of days of work per week or for any period whatsoever

b) The Company may schedule split shifts subject to business requirements

c) Employees who are working a Tuesday - Saturday shift shall normally have Sunday and Monday scheduled as their first and second days of rest respectively

602 The Company does not guarantee to provide work for the standard hours or any other hours However the Company will advise the Union of changing any schedules at least five (5 days in advance of such a change

603 The Company will post the appropriate starting and stopping times and will keep such notices up-to-date

bull bull ARTICLE 7- OVERTIME

701 All time worked in excess of eight hou_rs per day shall be paid at overtime rates as herein provided except that when an employee changes shifts at his own request he shall not be entitled to overtime payment by reason of the fact that he has worked two eight-hour shifts in that twenty-four hour period

a) In computing daily overtime a day shall be the twenty-four (24) hour period following the regular starting time of an employees normal day shift

b) The basis of payment for overtime shall be

i) for Monday to Saturday (provided the Saturday is not a regular scheduled work day of a forty-hour work week) paid at one and one-half times the employees regular hourly rate

ii) for Sunday and Monday if scheduled as a second day of rest except when an employee is changing his work schedule the number of hours worked multiplied by two (2) times an employees regular hourly rate

It is agreed that employees will co-operate in the performance of overtime work when requested by the Company but the Company agrees to accept reasonable personal grounds for an employee declining to perform such overtime work

702 An overtime rate of double-time will be paid as follows

All work on Sunday and Statutory Holidays or a Monday if it is a scheduled second day of rest

703 It is agreed that overtime premium shall not pyramid

5

6 bull bull ARTICLE 8 - REMUNERATION

801 a) The schedule of rate ranges in effect following the signing of this Agreement shall remain in effect for the duration of this Agreement It is also agreed that no rate of pay for an employee can exceed the job rate within the respective classification except for special considerations by Letter of Agreement before the signing of this Agreement

b) The parties agree to make every reasonable effort to sign the Collective Agreement within 60 days of ratification The Company shall supply each employee with a copy of the Agreement in small booklet style and supply the National Representative of the Union with twenty~five (25) such copies within three (3) months of the date of signing the Agreement The Agreements shall be supplied as outlined at no cost to the Union

802 The Company will establish rates for all new or changed classifications and will advise the Union in writing of all such new or changed classifications Any complaint resulting from a change in job content in a classification or the rate established for a new classification may be taken up under the grievance procedure

803 An employee temporarily transferred to a higher classification will receive immediately the job rate classification to which he is assigned This clause shall not apply to situations where temporary transfer is made to avoid a layoff situation

ARTICLE 9- VACATION PAY

901 Vacations with pay allowance will be granted as follows

Years of Service Credits

1 Year 4 Years 10 Years 20 Years 30 Years

Vacation

2 Weeks 3 Weeks 4 Weeks 5 Weeks 6 Weeks

--------------------------middot-----middot

bull bull a) Where an employees service credits do not total those set out in

the above schedule by June 30 of the year but will do so by December 31 of the year by reason of his continuing to accumulate service credits he will qualify for the additional vacation when he accumulates the necessary service credits Where such additional vacation is taken earlier than the qualifying date payment of the additional allowance will not be made until the necessary service credits are accumulated

902 The Vacation pay allowance will be based on the proportion of service credits accumulated at June 30 during the immediately preceding vacation year

a) The vacation pay will be the proportion of service credits times the appropriate number of weeks as set in Section 901 above

b) Vacation allowance may be drawn in advance on the pay day preceding the employees vacation

903 a) It is not permissible to postpone vacations from one year to another

b) It is not permissible to omit vacations and draw vacation pay allowance in lieu thereof in accordance with the applicable legislation

904 If during an employees vacation any of the recognized paid holidays specified in Article 10 occurs on a standard work day such a day will not count as part of his vacation and the employee will receive an extra days vacation with pay established by mutual agreement

905 a) When an employee who is eligible for vacation is granted a leave of absence the first week(s) may be designated as vacation period with the approval of the Branch Manager or his designate and the vacation pay allowance for which he has qualified may be paid at the time such leave of absence commences provided the employee notifies hisher manager in writing

7

8 bull bull b) An employee who is absent because of extended illness or

accident or because he is laid off may have the first portion of such absence designated as the period of any vacation to which he may then be entitled if the Branch Manager or his designate shall approve provided the employee notifies hisher manager in writing

c) An employee who is absent because of personal illness of short duration or who is laid off for fifteen days or less or whose absence is excused for personal business or holidays that are unpaid may (with the approval of the Branch Manager or his designate) utilize extra vacation time to which he is entitled in excess of two weeks for such absences in the form of vacation days provided the employee notifies hisher manager in writing This may be paid out in units of no less than 12 day periods

d) An employee who is absent from work for any reason other than those reasons listed above will not be entitled either to have his vacation scheduled or to receive a vacation allowance during the period of such absence

e) With respect to scheduling of vacations the Branch Manager and Union Officers shall work mutually to provide scheduling in a fair and equitable manner

906 a) An employee who has less than twelve months service credits as of June 3 0 will receive as vacation pay 4 of earnings for the period from the employees date of hiring to this date

b) Employees who are laid off indefinitely will be paid at the time of layoff the appropriate pro rata allowance calculated from their date of employment or from June 30 of the calendar year in which they last received a vacation allowance whichever is the later

907 a) An employee who has been in the employ of the Company for three months or less and whose employment is discontinued by the Company will receive an allowance of 4 of the employees earnings during the period from the employees date of hiring to date oft ermination of employment less any vacation allowance which he has already received under 905 (a) of this Article

b) An employee who has been in the employ of the Company for more than three months and whose employment is terminated for any reason will be paid the appropriate pro rata vacation allowance calculated from his date of employment or from June

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

9

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 4: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bullbull bull ARTICLE 3- WORKING CONDITIONS SAFETY AND HEALTH

301 The Company and the Union agree to exert joint effort to maintain high standards of safety and health and good housekeeping in the Ottawa Service Branch in order to prevent industrial injury and illness in accordance with the provisions of the Ontario Occupational Health and Safety Act

302 It is agreed that each of the Companys service vehicles will be supplied with a first aid kit as specified by the company

It is further understood that each Technician is responsible for recording usage of items contained in the kit and routinely arranging for replacements through the Branch Manager or his designate

ARTICLE 4- DEDUCTION OF UNION DUES

401 The Company will provide for the deduction of regular union dues (as appropriately certified to the Company by the Union in writing) from an employees pay Such deductions will be made and the Company will make remittance to the Union by cheque monthly payable to the Union for the amount deducted

a) Subject to and in accordance with the Collective Bargaining Agreement the Company will make deductions of regular union dues from each pay issued to affected employees If an employee does not receive a pay there will be no deduction made in any succeeding pay cheques to cover the dues deduction so missed

b) The Branch Manager will provide monthly to the Union a list of Union Dues deducted and a list of those employees who because of absence did not receive a pay

402 a) All employees who on the effective date of this Agreement were paying the regular amount of Union dues will continue to pay such dues while in the bargaining unit

b) As a condition of employment all persons becoming employed in the bargaining unit covered by this Agreement will be required within 2 working days of such employment to pay the regular amount of Union dues

3

i -

4 bull bull 403 It is understood and agreed that the Union will save the Company

harmless from any and all claims which may be made against it by any employee for amounts deducted from wages as herein provided

ARTICLE 5- MANAGEMENT FUNCTIONS

The operation of the Company and the direction of employees will continue to be vested exclusively in the Company The Company agrees that these functions will be exercised in a manner not inconsistent with the terms of this Agreement and the Union acknowledges that it is the exclusive right and function of the Company to

(a) operate and manage the business in all respects (b maintain order discipline and efficiency (c) direct the working force (d) hire promote demote transfer layoff because of lack of work

recall discipline and discharge for just cause

ARTICLE 6 - HOURS OF WORK

601 a) The normal work week shall be forty hours on the basis of eight hours per day Monday to Friday inclusive or Tuesday to Saturday inclusive It is understood that this shall not constitute a guarantee of hours of work per day or of days of work per week or for any period whatsoever

b) The Company may schedule split shifts subject to business requirements

c) Employees who are working a Tuesday - Saturday shift shall normally have Sunday and Monday scheduled as their first and second days of rest respectively

602 The Company does not guarantee to provide work for the standard hours or any other hours However the Company will advise the Union of changing any schedules at least five (5 days in advance of such a change

603 The Company will post the appropriate starting and stopping times and will keep such notices up-to-date

bull bull ARTICLE 7- OVERTIME

701 All time worked in excess of eight hou_rs per day shall be paid at overtime rates as herein provided except that when an employee changes shifts at his own request he shall not be entitled to overtime payment by reason of the fact that he has worked two eight-hour shifts in that twenty-four hour period

a) In computing daily overtime a day shall be the twenty-four (24) hour period following the regular starting time of an employees normal day shift

b) The basis of payment for overtime shall be

i) for Monday to Saturday (provided the Saturday is not a regular scheduled work day of a forty-hour work week) paid at one and one-half times the employees regular hourly rate

ii) for Sunday and Monday if scheduled as a second day of rest except when an employee is changing his work schedule the number of hours worked multiplied by two (2) times an employees regular hourly rate

It is agreed that employees will co-operate in the performance of overtime work when requested by the Company but the Company agrees to accept reasonable personal grounds for an employee declining to perform such overtime work

702 An overtime rate of double-time will be paid as follows

All work on Sunday and Statutory Holidays or a Monday if it is a scheduled second day of rest

703 It is agreed that overtime premium shall not pyramid

5

6 bull bull ARTICLE 8 - REMUNERATION

801 a) The schedule of rate ranges in effect following the signing of this Agreement shall remain in effect for the duration of this Agreement It is also agreed that no rate of pay for an employee can exceed the job rate within the respective classification except for special considerations by Letter of Agreement before the signing of this Agreement

b) The parties agree to make every reasonable effort to sign the Collective Agreement within 60 days of ratification The Company shall supply each employee with a copy of the Agreement in small booklet style and supply the National Representative of the Union with twenty~five (25) such copies within three (3) months of the date of signing the Agreement The Agreements shall be supplied as outlined at no cost to the Union

802 The Company will establish rates for all new or changed classifications and will advise the Union in writing of all such new or changed classifications Any complaint resulting from a change in job content in a classification or the rate established for a new classification may be taken up under the grievance procedure

803 An employee temporarily transferred to a higher classification will receive immediately the job rate classification to which he is assigned This clause shall not apply to situations where temporary transfer is made to avoid a layoff situation

ARTICLE 9- VACATION PAY

901 Vacations with pay allowance will be granted as follows

Years of Service Credits

1 Year 4 Years 10 Years 20 Years 30 Years

Vacation

2 Weeks 3 Weeks 4 Weeks 5 Weeks 6 Weeks

--------------------------middot-----middot

bull bull a) Where an employees service credits do not total those set out in

the above schedule by June 30 of the year but will do so by December 31 of the year by reason of his continuing to accumulate service credits he will qualify for the additional vacation when he accumulates the necessary service credits Where such additional vacation is taken earlier than the qualifying date payment of the additional allowance will not be made until the necessary service credits are accumulated

902 The Vacation pay allowance will be based on the proportion of service credits accumulated at June 30 during the immediately preceding vacation year

a) The vacation pay will be the proportion of service credits times the appropriate number of weeks as set in Section 901 above

b) Vacation allowance may be drawn in advance on the pay day preceding the employees vacation

903 a) It is not permissible to postpone vacations from one year to another

b) It is not permissible to omit vacations and draw vacation pay allowance in lieu thereof in accordance with the applicable legislation

904 If during an employees vacation any of the recognized paid holidays specified in Article 10 occurs on a standard work day such a day will not count as part of his vacation and the employee will receive an extra days vacation with pay established by mutual agreement

905 a) When an employee who is eligible for vacation is granted a leave of absence the first week(s) may be designated as vacation period with the approval of the Branch Manager or his designate and the vacation pay allowance for which he has qualified may be paid at the time such leave of absence commences provided the employee notifies hisher manager in writing

7

8 bull bull b) An employee who is absent because of extended illness or

accident or because he is laid off may have the first portion of such absence designated as the period of any vacation to which he may then be entitled if the Branch Manager or his designate shall approve provided the employee notifies hisher manager in writing

c) An employee who is absent because of personal illness of short duration or who is laid off for fifteen days or less or whose absence is excused for personal business or holidays that are unpaid may (with the approval of the Branch Manager or his designate) utilize extra vacation time to which he is entitled in excess of two weeks for such absences in the form of vacation days provided the employee notifies hisher manager in writing This may be paid out in units of no less than 12 day periods

d) An employee who is absent from work for any reason other than those reasons listed above will not be entitled either to have his vacation scheduled or to receive a vacation allowance during the period of such absence

e) With respect to scheduling of vacations the Branch Manager and Union Officers shall work mutually to provide scheduling in a fair and equitable manner

906 a) An employee who has less than twelve months service credits as of June 3 0 will receive as vacation pay 4 of earnings for the period from the employees date of hiring to this date

b) Employees who are laid off indefinitely will be paid at the time of layoff the appropriate pro rata allowance calculated from their date of employment or from June 30 of the calendar year in which they last received a vacation allowance whichever is the later

907 a) An employee who has been in the employ of the Company for three months or less and whose employment is discontinued by the Company will receive an allowance of 4 of the employees earnings during the period from the employees date of hiring to date oft ermination of employment less any vacation allowance which he has already received under 905 (a) of this Article

b) An employee who has been in the employ of the Company for more than three months and whose employment is terminated for any reason will be paid the appropriate pro rata vacation allowance calculated from his date of employment or from June

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

9

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 5: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

i -

4 bull bull 403 It is understood and agreed that the Union will save the Company

harmless from any and all claims which may be made against it by any employee for amounts deducted from wages as herein provided

ARTICLE 5- MANAGEMENT FUNCTIONS

The operation of the Company and the direction of employees will continue to be vested exclusively in the Company The Company agrees that these functions will be exercised in a manner not inconsistent with the terms of this Agreement and the Union acknowledges that it is the exclusive right and function of the Company to

(a) operate and manage the business in all respects (b maintain order discipline and efficiency (c) direct the working force (d) hire promote demote transfer layoff because of lack of work

recall discipline and discharge for just cause

ARTICLE 6 - HOURS OF WORK

601 a) The normal work week shall be forty hours on the basis of eight hours per day Monday to Friday inclusive or Tuesday to Saturday inclusive It is understood that this shall not constitute a guarantee of hours of work per day or of days of work per week or for any period whatsoever

b) The Company may schedule split shifts subject to business requirements

c) Employees who are working a Tuesday - Saturday shift shall normally have Sunday and Monday scheduled as their first and second days of rest respectively

602 The Company does not guarantee to provide work for the standard hours or any other hours However the Company will advise the Union of changing any schedules at least five (5 days in advance of such a change

603 The Company will post the appropriate starting and stopping times and will keep such notices up-to-date

bull bull ARTICLE 7- OVERTIME

701 All time worked in excess of eight hou_rs per day shall be paid at overtime rates as herein provided except that when an employee changes shifts at his own request he shall not be entitled to overtime payment by reason of the fact that he has worked two eight-hour shifts in that twenty-four hour period

a) In computing daily overtime a day shall be the twenty-four (24) hour period following the regular starting time of an employees normal day shift

b) The basis of payment for overtime shall be

i) for Monday to Saturday (provided the Saturday is not a regular scheduled work day of a forty-hour work week) paid at one and one-half times the employees regular hourly rate

ii) for Sunday and Monday if scheduled as a second day of rest except when an employee is changing his work schedule the number of hours worked multiplied by two (2) times an employees regular hourly rate

It is agreed that employees will co-operate in the performance of overtime work when requested by the Company but the Company agrees to accept reasonable personal grounds for an employee declining to perform such overtime work

702 An overtime rate of double-time will be paid as follows

All work on Sunday and Statutory Holidays or a Monday if it is a scheduled second day of rest

703 It is agreed that overtime premium shall not pyramid

5

6 bull bull ARTICLE 8 - REMUNERATION

801 a) The schedule of rate ranges in effect following the signing of this Agreement shall remain in effect for the duration of this Agreement It is also agreed that no rate of pay for an employee can exceed the job rate within the respective classification except for special considerations by Letter of Agreement before the signing of this Agreement

b) The parties agree to make every reasonable effort to sign the Collective Agreement within 60 days of ratification The Company shall supply each employee with a copy of the Agreement in small booklet style and supply the National Representative of the Union with twenty~five (25) such copies within three (3) months of the date of signing the Agreement The Agreements shall be supplied as outlined at no cost to the Union

802 The Company will establish rates for all new or changed classifications and will advise the Union in writing of all such new or changed classifications Any complaint resulting from a change in job content in a classification or the rate established for a new classification may be taken up under the grievance procedure

803 An employee temporarily transferred to a higher classification will receive immediately the job rate classification to which he is assigned This clause shall not apply to situations where temporary transfer is made to avoid a layoff situation

ARTICLE 9- VACATION PAY

901 Vacations with pay allowance will be granted as follows

Years of Service Credits

1 Year 4 Years 10 Years 20 Years 30 Years

Vacation

2 Weeks 3 Weeks 4 Weeks 5 Weeks 6 Weeks

--------------------------middot-----middot

bull bull a) Where an employees service credits do not total those set out in

the above schedule by June 30 of the year but will do so by December 31 of the year by reason of his continuing to accumulate service credits he will qualify for the additional vacation when he accumulates the necessary service credits Where such additional vacation is taken earlier than the qualifying date payment of the additional allowance will not be made until the necessary service credits are accumulated

902 The Vacation pay allowance will be based on the proportion of service credits accumulated at June 30 during the immediately preceding vacation year

a) The vacation pay will be the proportion of service credits times the appropriate number of weeks as set in Section 901 above

b) Vacation allowance may be drawn in advance on the pay day preceding the employees vacation

903 a) It is not permissible to postpone vacations from one year to another

b) It is not permissible to omit vacations and draw vacation pay allowance in lieu thereof in accordance with the applicable legislation

904 If during an employees vacation any of the recognized paid holidays specified in Article 10 occurs on a standard work day such a day will not count as part of his vacation and the employee will receive an extra days vacation with pay established by mutual agreement

905 a) When an employee who is eligible for vacation is granted a leave of absence the first week(s) may be designated as vacation period with the approval of the Branch Manager or his designate and the vacation pay allowance for which he has qualified may be paid at the time such leave of absence commences provided the employee notifies hisher manager in writing

7

8 bull bull b) An employee who is absent because of extended illness or

accident or because he is laid off may have the first portion of such absence designated as the period of any vacation to which he may then be entitled if the Branch Manager or his designate shall approve provided the employee notifies hisher manager in writing

c) An employee who is absent because of personal illness of short duration or who is laid off for fifteen days or less or whose absence is excused for personal business or holidays that are unpaid may (with the approval of the Branch Manager or his designate) utilize extra vacation time to which he is entitled in excess of two weeks for such absences in the form of vacation days provided the employee notifies hisher manager in writing This may be paid out in units of no less than 12 day periods

d) An employee who is absent from work for any reason other than those reasons listed above will not be entitled either to have his vacation scheduled or to receive a vacation allowance during the period of such absence

e) With respect to scheduling of vacations the Branch Manager and Union Officers shall work mutually to provide scheduling in a fair and equitable manner

906 a) An employee who has less than twelve months service credits as of June 3 0 will receive as vacation pay 4 of earnings for the period from the employees date of hiring to this date

b) Employees who are laid off indefinitely will be paid at the time of layoff the appropriate pro rata allowance calculated from their date of employment or from June 30 of the calendar year in which they last received a vacation allowance whichever is the later

907 a) An employee who has been in the employ of the Company for three months or less and whose employment is discontinued by the Company will receive an allowance of 4 of the employees earnings during the period from the employees date of hiring to date oft ermination of employment less any vacation allowance which he has already received under 905 (a) of this Article

b) An employee who has been in the employ of the Company for more than three months and whose employment is terminated for any reason will be paid the appropriate pro rata vacation allowance calculated from his date of employment or from June

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

9

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 6: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull ARTICLE 7- OVERTIME

701 All time worked in excess of eight hou_rs per day shall be paid at overtime rates as herein provided except that when an employee changes shifts at his own request he shall not be entitled to overtime payment by reason of the fact that he has worked two eight-hour shifts in that twenty-four hour period

a) In computing daily overtime a day shall be the twenty-four (24) hour period following the regular starting time of an employees normal day shift

b) The basis of payment for overtime shall be

i) for Monday to Saturday (provided the Saturday is not a regular scheduled work day of a forty-hour work week) paid at one and one-half times the employees regular hourly rate

ii) for Sunday and Monday if scheduled as a second day of rest except when an employee is changing his work schedule the number of hours worked multiplied by two (2) times an employees regular hourly rate

It is agreed that employees will co-operate in the performance of overtime work when requested by the Company but the Company agrees to accept reasonable personal grounds for an employee declining to perform such overtime work

702 An overtime rate of double-time will be paid as follows

All work on Sunday and Statutory Holidays or a Monday if it is a scheduled second day of rest

703 It is agreed that overtime premium shall not pyramid

5

6 bull bull ARTICLE 8 - REMUNERATION

801 a) The schedule of rate ranges in effect following the signing of this Agreement shall remain in effect for the duration of this Agreement It is also agreed that no rate of pay for an employee can exceed the job rate within the respective classification except for special considerations by Letter of Agreement before the signing of this Agreement

b) The parties agree to make every reasonable effort to sign the Collective Agreement within 60 days of ratification The Company shall supply each employee with a copy of the Agreement in small booklet style and supply the National Representative of the Union with twenty~five (25) such copies within three (3) months of the date of signing the Agreement The Agreements shall be supplied as outlined at no cost to the Union

802 The Company will establish rates for all new or changed classifications and will advise the Union in writing of all such new or changed classifications Any complaint resulting from a change in job content in a classification or the rate established for a new classification may be taken up under the grievance procedure

803 An employee temporarily transferred to a higher classification will receive immediately the job rate classification to which he is assigned This clause shall not apply to situations where temporary transfer is made to avoid a layoff situation

ARTICLE 9- VACATION PAY

901 Vacations with pay allowance will be granted as follows

Years of Service Credits

1 Year 4 Years 10 Years 20 Years 30 Years

Vacation

2 Weeks 3 Weeks 4 Weeks 5 Weeks 6 Weeks

--------------------------middot-----middot

bull bull a) Where an employees service credits do not total those set out in

the above schedule by June 30 of the year but will do so by December 31 of the year by reason of his continuing to accumulate service credits he will qualify for the additional vacation when he accumulates the necessary service credits Where such additional vacation is taken earlier than the qualifying date payment of the additional allowance will not be made until the necessary service credits are accumulated

902 The Vacation pay allowance will be based on the proportion of service credits accumulated at June 30 during the immediately preceding vacation year

a) The vacation pay will be the proportion of service credits times the appropriate number of weeks as set in Section 901 above

b) Vacation allowance may be drawn in advance on the pay day preceding the employees vacation

903 a) It is not permissible to postpone vacations from one year to another

b) It is not permissible to omit vacations and draw vacation pay allowance in lieu thereof in accordance with the applicable legislation

904 If during an employees vacation any of the recognized paid holidays specified in Article 10 occurs on a standard work day such a day will not count as part of his vacation and the employee will receive an extra days vacation with pay established by mutual agreement

905 a) When an employee who is eligible for vacation is granted a leave of absence the first week(s) may be designated as vacation period with the approval of the Branch Manager or his designate and the vacation pay allowance for which he has qualified may be paid at the time such leave of absence commences provided the employee notifies hisher manager in writing

7

8 bull bull b) An employee who is absent because of extended illness or

accident or because he is laid off may have the first portion of such absence designated as the period of any vacation to which he may then be entitled if the Branch Manager or his designate shall approve provided the employee notifies hisher manager in writing

c) An employee who is absent because of personal illness of short duration or who is laid off for fifteen days or less or whose absence is excused for personal business or holidays that are unpaid may (with the approval of the Branch Manager or his designate) utilize extra vacation time to which he is entitled in excess of two weeks for such absences in the form of vacation days provided the employee notifies hisher manager in writing This may be paid out in units of no less than 12 day periods

d) An employee who is absent from work for any reason other than those reasons listed above will not be entitled either to have his vacation scheduled or to receive a vacation allowance during the period of such absence

e) With respect to scheduling of vacations the Branch Manager and Union Officers shall work mutually to provide scheduling in a fair and equitable manner

906 a) An employee who has less than twelve months service credits as of June 3 0 will receive as vacation pay 4 of earnings for the period from the employees date of hiring to this date

b) Employees who are laid off indefinitely will be paid at the time of layoff the appropriate pro rata allowance calculated from their date of employment or from June 30 of the calendar year in which they last received a vacation allowance whichever is the later

907 a) An employee who has been in the employ of the Company for three months or less and whose employment is discontinued by the Company will receive an allowance of 4 of the employees earnings during the period from the employees date of hiring to date oft ermination of employment less any vacation allowance which he has already received under 905 (a) of this Article

b) An employee who has been in the employ of the Company for more than three months and whose employment is terminated for any reason will be paid the appropriate pro rata vacation allowance calculated from his date of employment or from June

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

9

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 7: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

6 bull bull ARTICLE 8 - REMUNERATION

801 a) The schedule of rate ranges in effect following the signing of this Agreement shall remain in effect for the duration of this Agreement It is also agreed that no rate of pay for an employee can exceed the job rate within the respective classification except for special considerations by Letter of Agreement before the signing of this Agreement

b) The parties agree to make every reasonable effort to sign the Collective Agreement within 60 days of ratification The Company shall supply each employee with a copy of the Agreement in small booklet style and supply the National Representative of the Union with twenty~five (25) such copies within three (3) months of the date of signing the Agreement The Agreements shall be supplied as outlined at no cost to the Union

802 The Company will establish rates for all new or changed classifications and will advise the Union in writing of all such new or changed classifications Any complaint resulting from a change in job content in a classification or the rate established for a new classification may be taken up under the grievance procedure

803 An employee temporarily transferred to a higher classification will receive immediately the job rate classification to which he is assigned This clause shall not apply to situations where temporary transfer is made to avoid a layoff situation

ARTICLE 9- VACATION PAY

901 Vacations with pay allowance will be granted as follows

Years of Service Credits

1 Year 4 Years 10 Years 20 Years 30 Years

Vacation

2 Weeks 3 Weeks 4 Weeks 5 Weeks 6 Weeks

--------------------------middot-----middot

bull bull a) Where an employees service credits do not total those set out in

the above schedule by June 30 of the year but will do so by December 31 of the year by reason of his continuing to accumulate service credits he will qualify for the additional vacation when he accumulates the necessary service credits Where such additional vacation is taken earlier than the qualifying date payment of the additional allowance will not be made until the necessary service credits are accumulated

902 The Vacation pay allowance will be based on the proportion of service credits accumulated at June 30 during the immediately preceding vacation year

a) The vacation pay will be the proportion of service credits times the appropriate number of weeks as set in Section 901 above

b) Vacation allowance may be drawn in advance on the pay day preceding the employees vacation

903 a) It is not permissible to postpone vacations from one year to another

b) It is not permissible to omit vacations and draw vacation pay allowance in lieu thereof in accordance with the applicable legislation

904 If during an employees vacation any of the recognized paid holidays specified in Article 10 occurs on a standard work day such a day will not count as part of his vacation and the employee will receive an extra days vacation with pay established by mutual agreement

905 a) When an employee who is eligible for vacation is granted a leave of absence the first week(s) may be designated as vacation period with the approval of the Branch Manager or his designate and the vacation pay allowance for which he has qualified may be paid at the time such leave of absence commences provided the employee notifies hisher manager in writing

7

8 bull bull b) An employee who is absent because of extended illness or

accident or because he is laid off may have the first portion of such absence designated as the period of any vacation to which he may then be entitled if the Branch Manager or his designate shall approve provided the employee notifies hisher manager in writing

c) An employee who is absent because of personal illness of short duration or who is laid off for fifteen days or less or whose absence is excused for personal business or holidays that are unpaid may (with the approval of the Branch Manager or his designate) utilize extra vacation time to which he is entitled in excess of two weeks for such absences in the form of vacation days provided the employee notifies hisher manager in writing This may be paid out in units of no less than 12 day periods

d) An employee who is absent from work for any reason other than those reasons listed above will not be entitled either to have his vacation scheduled or to receive a vacation allowance during the period of such absence

e) With respect to scheduling of vacations the Branch Manager and Union Officers shall work mutually to provide scheduling in a fair and equitable manner

906 a) An employee who has less than twelve months service credits as of June 3 0 will receive as vacation pay 4 of earnings for the period from the employees date of hiring to this date

b) Employees who are laid off indefinitely will be paid at the time of layoff the appropriate pro rata allowance calculated from their date of employment or from June 30 of the calendar year in which they last received a vacation allowance whichever is the later

907 a) An employee who has been in the employ of the Company for three months or less and whose employment is discontinued by the Company will receive an allowance of 4 of the employees earnings during the period from the employees date of hiring to date oft ermination of employment less any vacation allowance which he has already received under 905 (a) of this Article

b) An employee who has been in the employ of the Company for more than three months and whose employment is terminated for any reason will be paid the appropriate pro rata vacation allowance calculated from his date of employment or from June

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

9

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 8: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

--------------------------middot-----middot

bull bull a) Where an employees service credits do not total those set out in

the above schedule by June 30 of the year but will do so by December 31 of the year by reason of his continuing to accumulate service credits he will qualify for the additional vacation when he accumulates the necessary service credits Where such additional vacation is taken earlier than the qualifying date payment of the additional allowance will not be made until the necessary service credits are accumulated

902 The Vacation pay allowance will be based on the proportion of service credits accumulated at June 30 during the immediately preceding vacation year

a) The vacation pay will be the proportion of service credits times the appropriate number of weeks as set in Section 901 above

b) Vacation allowance may be drawn in advance on the pay day preceding the employees vacation

903 a) It is not permissible to postpone vacations from one year to another

b) It is not permissible to omit vacations and draw vacation pay allowance in lieu thereof in accordance with the applicable legislation

904 If during an employees vacation any of the recognized paid holidays specified in Article 10 occurs on a standard work day such a day will not count as part of his vacation and the employee will receive an extra days vacation with pay established by mutual agreement

905 a) When an employee who is eligible for vacation is granted a leave of absence the first week(s) may be designated as vacation period with the approval of the Branch Manager or his designate and the vacation pay allowance for which he has qualified may be paid at the time such leave of absence commences provided the employee notifies hisher manager in writing

7

8 bull bull b) An employee who is absent because of extended illness or

accident or because he is laid off may have the first portion of such absence designated as the period of any vacation to which he may then be entitled if the Branch Manager or his designate shall approve provided the employee notifies hisher manager in writing

c) An employee who is absent because of personal illness of short duration or who is laid off for fifteen days or less or whose absence is excused for personal business or holidays that are unpaid may (with the approval of the Branch Manager or his designate) utilize extra vacation time to which he is entitled in excess of two weeks for such absences in the form of vacation days provided the employee notifies hisher manager in writing This may be paid out in units of no less than 12 day periods

d) An employee who is absent from work for any reason other than those reasons listed above will not be entitled either to have his vacation scheduled or to receive a vacation allowance during the period of such absence

e) With respect to scheduling of vacations the Branch Manager and Union Officers shall work mutually to provide scheduling in a fair and equitable manner

906 a) An employee who has less than twelve months service credits as of June 3 0 will receive as vacation pay 4 of earnings for the period from the employees date of hiring to this date

b) Employees who are laid off indefinitely will be paid at the time of layoff the appropriate pro rata allowance calculated from their date of employment or from June 30 of the calendar year in which they last received a vacation allowance whichever is the later

907 a) An employee who has been in the employ of the Company for three months or less and whose employment is discontinued by the Company will receive an allowance of 4 of the employees earnings during the period from the employees date of hiring to date oft ermination of employment less any vacation allowance which he has already received under 905 (a) of this Article

b) An employee who has been in the employ of the Company for more than three months and whose employment is terminated for any reason will be paid the appropriate pro rata vacation allowance calculated from his date of employment or from June

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

9

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 9: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

8 bull bull b) An employee who is absent because of extended illness or

accident or because he is laid off may have the first portion of such absence designated as the period of any vacation to which he may then be entitled if the Branch Manager or his designate shall approve provided the employee notifies hisher manager in writing

c) An employee who is absent because of personal illness of short duration or who is laid off for fifteen days or less or whose absence is excused for personal business or holidays that are unpaid may (with the approval of the Branch Manager or his designate) utilize extra vacation time to which he is entitled in excess of two weeks for such absences in the form of vacation days provided the employee notifies hisher manager in writing This may be paid out in units of no less than 12 day periods

d) An employee who is absent from work for any reason other than those reasons listed above will not be entitled either to have his vacation scheduled or to receive a vacation allowance during the period of such absence

e) With respect to scheduling of vacations the Branch Manager and Union Officers shall work mutually to provide scheduling in a fair and equitable manner

906 a) An employee who has less than twelve months service credits as of June 3 0 will receive as vacation pay 4 of earnings for the period from the employees date of hiring to this date

b) Employees who are laid off indefinitely will be paid at the time of layoff the appropriate pro rata allowance calculated from their date of employment or from June 30 of the calendar year in which they last received a vacation allowance whichever is the later

907 a) An employee who has been in the employ of the Company for three months or less and whose employment is discontinued by the Company will receive an allowance of 4 of the employees earnings during the period from the employees date of hiring to date oft ermination of employment less any vacation allowance which he has already received under 905 (a) of this Article

b) An employee who has been in the employ of the Company for more than three months and whose employment is terminated for any reason will be paid the appropriate pro rata vacation allowance calculated from his date of employment or from June

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

9

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 10: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 30 of the calendar year in which he last received a vacation allowance whichever is the later

908 For the purposes of calculating vacation time allowance periods lost due to non-occupational sickness or accident shall be accumulated for the next vacation period and included as no time lost

ARTICLE 10- PAID HOLIDAYS

1001

a) The Company will recognize the following holidays

New Years Day Thanksgiving Day Civic Day Victoria Day Boxing Day

Dominion Day Good Friday Christmas Day

Labour Day 3 Local Days

For the term of this Agreement two floaters each year shall be observed during the ChristmasNew Years period by mutual agreement between the Company and the Union which will normally include the day before Christmas and the day before New Years The days will be scheduled such that the business remains open on any normal work day with a minimum of half the staff at work Employees working under such circumstances will be paid at straight time and Article 702 will not apply The third floater day outlined below will be administered in the same manner

The third floater day shall be scheduled by mutual agreement between the Company and the Union at least one month in advance of its observance and will pay eligible employees a days pay for each such holiday not worked An employee is eligible for this payment provided each of the following conditions are met

i) an employee has one months work or more service credits with the Company

ii) an employee who has worked the last working day preceding the holiday and the first working day succeeding the holiday

1001 b) The condition outlined in 1001 a) ii) above shall not prevent payment of holiday pay to

9

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 11: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

10

or

or

bull bull i) an employee who has been absent from work because of

verified personal iII ness for not more than three months prior to the weekmiddot in which the holiday occurs

ii) an employee who is absent from work due to being continuously on layoff for not more than two weeks immediately prior to the week in which the holiday occurs

iii) an employee who has worked for the Company at any time within the 14 calendar days prior to the holiday and who is absent either on both such work days due to verified personal illness or emergency illness at home death in the immediate family jury duty layoff previously authorized absence Union business or for reasons which the Management is satisfied are beyond the control of the employee

1002 For the purpose of this Article when one of the above listed holidays falls on a Saturday the preceding Friday will be observed as a holiday and when it falls on a Sunday the following Monday will be observed

1 003 Payment for the above holidays is not made as a bonus and employees when on night shift will have their night shift premium included in their days pay for such holidays

1004 Subjectto the provisions of Section 1001 an eligible employee who works on any of the above listed holidays will be paid for time so worked in accordance with provisions of section OVERTIME

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 12: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 1005 It is agreed overtime will be offered on a rotational seniority basis and

will be reviewed every three months to ensure the distribution of overtime has been fair and equitable

ARTICLE 11 - REPORTING IN

1101 An employee reporting for work at his regular starting time shall receive a minimum of four (4) hours pay This will not apply under the following conditions

or

or

a) if notice not to report has been given at least twelve (12) hours in advance of the regular starting hour to the employees last known address as shown on Company records

b) if an employees work is not available as a result of circumstances beyond the Companys reasonable control including but without limiting the generality of the foregoing damage caused to the Companys premises or any part thereof resulting from fire lightning flood earthquake or power failure

c) when an employee has been absent and such absence exceeds three working days unless he has informed the Company of his intended return by no later than 1200 noon on his regularly scheduled work day immediately prior to the day on which he expects to return to work

1102 For the purpose of Clause 1101 above if the employee is paid reporting pay in lieu of work assignment he shall be paid at the regular hourly rate for his regular work

1103 An employee called in outside of his scheduled hours shall be guaranteed a minimum of two (2) hours work at his regular applicable rate except in the case of an employee called in on a Sunday he shall be guaranteed a minimum of four (4) hours pay at his regular hourly rate

The provision of this clause shall not apply to employees on stand-by service

11

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 13: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

12 bull bull ARTICLE 12- CALL-IN PAY

1201 Employees called in ahead of their regular starting time will be paid at the rate of time and one-half their regular rate commencing at the time that they arrive at the location where the work is to be performed or the depot branch whichever first applies

ARTICLE 13 - SERVICE CREDITS

1301 Definition

Subject to the provisions of this Article Service Credits are credits allowed for periods during which the employee is actually at work for the Company and for periods of absences for which credit is granted

1302 The service record of each employee laid off and re-employed after layoff will be reviewed by the Company at the time of his re-employment and in each case such employee will be notified as to his service credits if any

1303 Accumulated service credits will be lost whenever the employee

a) leaves voluntarily or is discharged

b) is absent from work for more than one consecutive week without satisfactory explanation

c) is absent from work for a continuous period of more than one year for any reason other than leave of absence granted by the Company or for personal non-occupational illness accident or compensable injury

d) is absent from work because of personal no-occupational illness or accident and fails to keep the Company so notified monthly stating the probable date of his return to work The Company may require satisfactory medical certification in the case of illness of more than two weeks duration

e) if notified within a year from date of layoff that he may return but fails to return within five (5) working days or greater without the approval of the Branch Manager

f) is absent from work without satisfactory explanation beyond the period of any leave of absence granted him by the Company

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 14: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 1304 If an individual who has lost prior service credits is re-employed he

shall be considered a new employee and will not receive service credits for any time prior to the date of such re-employment unless all or part of prior service credits are restored as follows

a) The Company will at the time of re-employment review his service record where he has lost prior service credits through the operation of Section 1302 above as a result of absence from work for a total continuous period of more than one year due to

i) layoff due to lack of work andor

ii) personal non-occupational illness or accident

If such total period of absence did not exceed his prior service credits at the time such absence commenced or five years whichever is the shorter his prior service credits will thereupon be automatically restored

1305 Service credits for each employee shall be granted for periods for which the employee is actually at work for pension and benefits as follows

a) Employees with service credits totaling less than 3 months will receive credit for any absence of one week or less but if absent more than a full week no credit will be allowed for the entire absence

b) Employee with service credits totaling 3 months or more but less than 52 weeks will receive credit for any absence of (4) four consecutive weeks or less but if more than four (4) weeks no credit will be allowed for the entire absence

c) Employees with service credits totaling 52 weeks or more

i) if granted a leave of absence by the Company will receive credit for the first month of absence Where any such absence exceeds one month the excess time will not be credited

ii) if absent on account of illness or lack of work will upon return to work receive credit for absences of 12 months or I ess W here any such absence exceeds 12 months the excess time will not be credited

iii) duly authorized members of the Unions Negotiating Committee for meetings with Management in connection

13

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 15: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

14 bull bull with the negotiation of new or revised Collective Agreements The Union will notify the Company as to the members of their Negotiating Committee in advance

1306 When an employee returns to work after an industrial accident he will receive service credits for all time that he was unable to work due to the accident and for which he drew temporary disability compensation from the appropriate provincial workmen compensation Act

a) When an employee ceases to receive a temporary disability compensation and reports to the Branch Manager or his designate ready for work and the Company is unable to place him immediately the employee will receive service credits under Section 1305 (a) (b) or (c) of this Article whichever is applicable

ARTICLE 14- INCREASING AND DECREASING FORCES

1401 An employee will be on probation until he has accumulated three months of service credits with the Company Seniority will then count from three months back from when such service is accumulated and seniority thereby established

1402 Seniority lists showing service credits of all employees with established seniority will be posted in convenient locations Seniority lists will be based on service credits with the Company except that former service credits restored to an employee under Section 13 will not be included in the determination of an employees seniority These lists will be revised every six (6) months and copies forwarded to the Local of the Union

1403 In reducing the number of employees with seniority in a classification employees with the shortest service credits will be the first to be removed subject to the remaining employees being able to meet the requirements of the work

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 16: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 1404 An employee laid off from his classification may exercise his seniority

within the bargaining unit by transferring to work which he can satisfactorily perform In so doing this employee shall displace the junior employee within the classification to which he shall transfer In order to cause this displacement it is agreed that the employee wishing to transfer must demonstrate reasonable evidence that by previous experience and skill either within his present or previous employment he will be able to meet the minimum performance requirements It is further agreed that a familiarization period not to exceed one month shall be allowed during which time the Company shall ensure that the employee is provided with the necessary information and particulars appropriate for the successful completion of employee performance In the case of an employee with twenty (20) or more years of service credits the familiarization period shall be thirty (30) working days

1405 a) During the familiarization period the employee shall be paid the Job Rate for the new job if displacing to a position in the same or lower grade If the employee qualifies under Section 1404 to displace a position in a higher grade he shall continue to receive his current rate of pay during the familiarization period

b) If the employee is assessed by the Company as acceptable in the new position he shall receive the appropriate Job Rate of the classification if not already being paid that rate under a) above If the employee is determined by the Company as unsatisfactory the employee shall be removed from the job at the end of the familiarization period or sooner if it is evident that the employee will not be acceptable This employee if he has acquired fifty-two (52) weeks service credits or greater may then re-apply Article 1404 once more or if there is not a classification to which he may qualify shall be laid off In all the above the Branch Manager or his designate shall assess for the Company and issue his findings to the affected employee

1406 Subject to the provisions of this Article an emproyee with seniority who has been laid off will have his name retained on the recall list for a period of one year from the date of layoff except however if the individual has more than fifty-two weeks of service credits at the date of layoff he will have his name retained on the recall list for a period not longer than his service credits at the date of layoff or two years whichever is sooner

1407 a) In recalling a person to a classification the individual subject to the provisions of this Article will be the most senior individual who was laid off from such classification who can do the job in accordance with the terms ofSectiOh 14~04c of this Articre

15

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 17: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

16 bull bull b) An employee who has been laid off will be notified when work is

available and if necessary this will be done by registered letter or telegram addressed to the last address recorded by the employee with the Company

c) An employee must notify the Company of his intention to return to work within 3 working days of the date of the recall to work notice and must return to work within 5 days of the date of the recall to work notice or make alternative arrangement satisfactory to the Company

d) Employees who fail to comply with the requirements of (c) above will be removed from the recall list and the next employee eligible for the work available will be recalled to work

e) In filling jobs to which no one has recall consideration will be given to individuals on the recall list with a view to rehiring such an individual if the Company believes he would be able to learn the job in no longer time than would be required by a new employee

f) The provisions of this Section shall not apply to job openings the duration of which is fifteen days or less

g) The provision of this Section do not apply to probationary employees

1408 If a reduction of work force is necessary the matter will be taken up with the Union at least three days in advance if at all possible A n employee to be laid off for an extended or indefinite period will be given notice of not less than one week or pay in lieu The employee will be advised personally of the reason for the layoff and may if he requests have his steward present at that time

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 18: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull REGARDING UNION REPRESENTATION

i) When an employee with seniority has been informed that he will be laid off and is discussing with the Branch Manager or his designate the classification he wishes to select in accordance with Section 1404 a member of the Union Layoff Committee may be present provided such an employee makes a request

ii) The Company will pay 100 of time taken during regular working hours by each seniority representative in connection with discussions with Representatives of Management related to processing of layoffs up to a maximum of two hours per day

1409 An employee with fifty-two weeks of service credits or more who has been absent due to illness or accident notwithstanding Article 1303 (c) and able to do the work shall be returned to the job he occupied immediately prior to leaving provided the job is still there and has not been filled by an employee by the application of 1404 with greater seniority When this employee is returned to his job the employee who filled in for him and any other similarly affected will be returned to their former positions If unable to so return an employee who filled in will receive displacement rights as though removed from his position due to lack of work

If the employee returning to work above is unable to return to his job for reasons other than inability to fulfill the normal requirements of the work he will be permitted to displace into another classification in accordance with Section 1404 of this Article

If no such opening exists he will be placed on the recall list as if he had been laid off due to lack of work from the commencement of his absence

1410 An employee who has been laid off on making application for employment to another shop of the Company may be given preferential consideration for existing openings on jobs for which he is qualified or can qualify within a period of 60 days

17

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 19: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

18 bull bull 1411 a) The above provisions do not apply to transfers or layoffs due to

decrease of forces of fifteen days or less and every effort will be made to give advance notice of such a layoff When employees with established seniority are affected by such a decrease the employees who will normally be removed from a classification will be those with the shortest service credits provided the requirements of the work can immediately be as well met by the remaining employees in the classification Employees with the least service credits will not be ones removed from the classification if such an employee is in the middle of a particular job from which due to its nature or stage the job is at it would be impractical to remove him When this condition no longer exists the more senior employee of the group who has been laid off will be given the opportunity to be recalled and the lesser service employee will be removed

The Company will give employees with seniority affected by a decrease of forces of fifteen days or less the opportunity in line with their service credits of working on any available job for which they are qualified

It is clearly understood that a succession of notices shorter than fifteen days will not be used as a means of avoiding the application of procedures set out in this Article

b) If an employee is laid off under this Section and if work has not been provided for him by the end of fifteen (15) days he will be recalled immediately and will exercise his regular seniority rights as provided for in this Article

REGARDING REFUSAL OF A BID TO BUMP

If an employees bid to displace into a classification in accordance with Article 14 is not accepted by the Supervisor the employee may request a review of the matter by the Branch Manager or he may request the Union Layoff Representative to review the matter with the Branch Manager for him

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 20: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 1412 In the case of a layoff in excess of thirty days the Union President

Local 547 and his Vice President shall for the term of their office while employed by the Company be considered as if they are on top of the seniority list within their classification and shall not be displaced until all other employees within the classification have first been reduced

1413 a) In the event that a reduction of the work force causes a Steward to either be removed from the bargaining unit or be removed from the area that he represents the terms a nd conditions of Article 1412 may be applied

b) The provisions of 1412 and 1413 shall only apply to current officers of the Union and it is the obligation of the Union to specify in writing to the Company the employees to be recognized by this clause

In connection with the exercise of preferential seniority under the Agreement the relative precedence of officers as between themselves and the relative precedence as between officers and Stewards will be determined in accordance with the then current letter dealing with such matters which are on file with the Company from the Local prior to the time notice is given to a Union officer or Steward that he will be affected by a decrease of forces

1414 An employee of the Company transferred from the bargaining unit may return to the bargaining unit with his seniority he had prior to his transfer plus one year if applicable

1415 When an employee with one year or more of service credits is unable to fulfill the normal requirements of his job due to illness or accident he will be given the same seniority rights as if it were a transfer in lieu of layoff The Company may require in this connection a satisfactory medical certificate to be produced

1416 When seniority problems arise that are not provided for or anticipated by the parties they will be subject to negotiations by the Company and the Union with the intent of resolving the problem in a satisfactory manner

19

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 21: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

20 bull bull ARTICLE 15- JOB POSTING

1501 In filling vacant jobs within the bargaining unit consideration will be given to employees employed in the Branch before hiring new employees

1502 A vacant job is one to which no employee has the right to recall or return In filling vacant positions within the bargaining unit the Company will consider an employees service credits and his application for job transfer as important factors however these will not outweigh significant differences in skill and experience

1503 An employee who wishes to transfer to another classification may obtain from the Branch Manager or Designate a Request for Transfer form which shall specify the classification to which he wishes to transfer and his related qualifications

This request will be signed by the Branch Manager or his designate and the employee and will be valid for a period of twelve months from its date The employee shall be provided with a copy of this application and will be informed of the Companys assessment of current prospects for an opening pertaining to his application

1504 If a vacant job has not been filled in the manner described above this job if it is an initial opening will be posted with the following provisions

a) The job to be posted must be of a duration of two weeks or more

b) Where the filling of the initial vacant job creates a second vacancy this second position shall be treated as another new vacant position however all further vacancies created in this fashion shall not be required to be posted To fill these vacancies the Company may entertain previous applications for job transfer or hire at its discretion

c) An employee with seniority who applies for a vacant job shall be given preference over a new hire if he can meet the normal requirements of the job in no longer time than required by the new em+ployee

d) It is agreed that summer season positions and temporary work assignments of three months duration or less need not be posted

1505 a) A vacant job will be posted on the bulletin board for a period of three working days During this time employees with seniority

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 22: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull may file with the Branch Manager or his designate written applications for transfer to the vacant job

b) Nothing in this section shall restrict the Company of the right to fill such vacancies on an interim basis pending the result of the posting

c) An employee transferred via the job posting or request to transfer provision will not have a claim on further job changes for a period of no less than one year from the date of his last transfer and it is further agreed all transfers or employee postings shall not be of a lateral or demotional nature unless for the purposes of health

1506 a) In posting a vacant job the Company shall stipulate the job its location and hours rate of pay and the general qualifications for the position

b) Employees bidding on vacant positions shall be required to include their personal qualifications for the position

c) The name of the successful applicant shall be posted on the bulletin board Unsuccessful applicants may inquire to the reasons why they were not selected and the Company will upon written request provide the appropriate reasons

1507 An employee transferred to a position under this Article 15 will be paid as follows

a) If the transfer is to a position in the same or lower grade the employee shall be paid the job rate for the new job

b) If the transfer is to a position in a higher grade the employee shall continue to receive his current rate of pay during the first month on the new job at which time he shall be paid the job rate for the position

21

-------------------------~---~~ ~----~

22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 23: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

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22 bull bull ARTICLE 16- DISCIPLINE

1601 A Union representative may be present if an employee so requests when the employee is given an interview which records a warning notice by his Supervisor The employee will be provided with twenty-four (24) hours prior notice of such interview and will be informed at that time that he may have a Union representatitve present

1602 A Supervisor who issues a derogatory interview record concerning an employee will review the record six months later and will record in the employees file a note concerning the up-to-date status of the matter covered in the earlier interview record He will inform the employee that such note has been so recorded

All warning notes will be removed from an employees record after 12 months from the date that it was issued

1603 If an employee is suspended reprimanded or fired and this is noted in his file the Company will remit a copy of such sanction no later than twenty (20) working days from the time it has knowledge of the event

1604 If an employee is dismissed without notice his Steward will be notified and the employee shall have the right to an interview with his Steward for a reasonable period of time before leaving the shop

ARTICLE 17- GRIEVANCE PROCEDURE

Unless otherwise provided for in this Agreement every subject of joint discussion will first be taken up by the Union and the Company in accordance with the procedures provided for in this Agreement and every effort will be made by the parties to reach a mutually satisfactory agreement as quickly as possible

STEP1

1701 If an employee wishes to have a complaint taken up it will first be taken up orally with his Supervisor He may do this personnaly with or without his Steward or he may request the Steward to do it for him The employee will be present when the matter is discussed by the Steward and the Supervisor if the Supervisor or the Steward so requests If the complaint is not satisfactorily disposed of orally within twenty-four hours after its presentation the Supervisor shall within two days of receipt of a written grievance give his decision in writing to the person who presented the grievance

1702 a) The Company acknowledges the right of the Union to select two (2) Stewards to assist employees in presenting their grievances to the representative of the Company

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

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29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 24: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull b) A Steward will assist in the presentation of a grievance only in the

area he represents except that if a Steward is absent another Steward or his substitute may assist in presenting a grievance in that area

c) A Steward must notify his Supervisor and give specific reason when intending to spend time in respect to a grievance the consent of agreement of the Supervisor is required He will also report to his immediate Supervisor upon his return

d) A Union representative who is privileged by agreement to take up Union business in an area other than his own will first obtain the consent of the Supervisor in that area before contacting any employee in that area but such consent shall not be unreasonably withheld

e) Union Representatives will be expected not to absent themselves from the Shop during working hours for the conduct of Union business other than with representatives of the Company without first obtaining permission from the Company Management will not withhold such permission unreasonably At least a half shifts notice should normally be given of such request and in the consideration of such request vital production requirements will be considered

1703 If either party has a complaint with respect to a representative of the other or alleges that there has been a misrepresentation violation or non-application of this Agreement or any of the provisions hereof then either party may give to the other notice in writing of such complaint Within five (5) working days of receipt of such notice a meeting will be held between the Managers Committee and representatives not exceeding three (3) in number of the Executive Committee of the Local The party against whom the complaint has been made will give an answer in writing within five (5) working days of this meeting If the matter is not thus settled to the mutual satisfaction of the parties then it may be further dealt with within a manner corresponding to the grievance procedure outlined below and observing the same requirements as to time allowance

It is mutually agreed that monetary payments as a result of a grievance shall only be considered from the date that a grievance is first filed

23

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 25: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

24 bull bull STEP II

1704 If the decision of the Supervisor is not satisfactory the Union Grievance Committee not to exceed a total of three employee representatives may within five (5) working days refer the matter to the Branch Managers Committee The Branch Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision of the grievance(s) discussed at the meeting within five (5) working days of such meetings It is agreed that a full-time Union representative may attend this stage at the request of either party

STEP Ill

1705 If the decision of the Branch Manager is not satisfactory the Union Committee may within five (5) working days refer the matter to the Regional Managers Committee The Regional Manager or his designate shall schedule a meeting with the Union Committee and shall provide his written decision within ten working days from such a conference

1706 The time allowances provided by the above sections may be extended by mutual agreement If the time allowances or any other mutually agreed upon extensions are not observed by the Union the grievance(s) will be considered as abandoned If the time allowances or any other mutually agreed upon extension are not observed by the Company the grievance(s) will be considered as awarded to the griever

1707 The aggrieved employee will be present for any discussions if requested by either party

1708 If an employee believes that he or she has been unjustly discharged the matter may be taken up as a special grievance under the Grievance Procedure of this Agreement Any such grievance shall be referred to the Branch Managers Committee within five (5) working days after the employee has been advised he has been discharged from the Company

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 26: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 1709 Such special grievances may be settled by confirming the Companys

decision in dismissing the employee or by reinstating the employee with full compensation for time lost or by other arrangement which is just and equitable in the opinion of the parties or by an arbitrator

ARTICLE 18- ARBITRATION

1801 If the decision at the I ast stage of the grievance procedure does not settle the grievance satisfactorily then the party submitting the grievance may within thirty (30) working days of receipt of the said decision advise the other party in writing of its intention to submit such grievance to arbitration setting out the specific issues to be arbitrated and the provisions of the Agreement which apply and at the same time appointing an arbitrator to the arbitration panel

1802 The time limits specified in this article may be extended by written mutual agreement at any time prior to the expiration

1803 Should it be necessary to submit a grievance to arbitration the following procedure shall be used The matter shall be submitted to a single Arbitrator selected from the following list

Brian Keller David Starkman Doug Stanley

1804 The Arbitrator shall rotate each subsequent arbitration and if the Arbitrator asked is unable to act within sixty (60) calendar days heshe shall be passed over to the next on the list

1805 The arbitrator shall be authorized to make any decision inconsistent with the provisions of the Agreement andor its Memorandum not to alter modify add too or amend any part of this Agreement or its Memorandum

1806 Each of the parties hereto will bear jointly the expenses of the Arbitrator if any

1807 The decision of the Arbitrator shall be final and binding on the parties

1808 Arbitration shall not be available to the discharged employee if at the time of his discharge he was probationer

25 -

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 27: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

26 bull bull ARTICLE 19- REPRESENTATION AND COMMUNICATION

1901 The Union shall supply the Company with the names of employees who have been elected Union Officers Grievance Committeemen and Stewards authorized to represent this Union and will keep the list up-to-date In the administration of this Agreement but not its negotiation or the negotiation of renewals extensions or amendments Union representatives meeting with Management at the request of Management will be paid for such time as is so taken during working hours

1902 The Company will take into consideration on request from a Union Officer from the Local for permission of a special leave of absence to attend a Union Convention or other Union business One Officer of the Local at all times will normally be permitted this leave of absence

1903 An employee after one year of service credits with the Company who is elected or appointed by the Local to full-time work with the Local or who is elected a District Officer or is appointed a National Representative oft he Union shall on making ( 15) days prior written application to the Branch Manager stating a definite period for the absence be granted leave during the term of office (but without pay or the time being credited to his service credits) but not to exceed one year Such leaves of absence may on receipt of fifteen (15) days prior written application be extended from year to year but not to exceed a total of five (5) years leave of absence by any one employee during his total employment with the Company

1904 The Company agrees the employee faxes shall available for the transmission of Union notices All such notices shall require the approval of the Labor Manager middot

1905 Copies of all general notices which shall include all new hires promotions transfers and which also deal with wages hours of work or other working conditions will be sent to the local union representative

1906 A Company representative and the Labor Manager will meet with the Union representatives at least once a year to discuss issues of mutual interest

1907 The Company will supply to the Union twice a year (1st and 3rd quarters) a list of employees their respective classification and current rate of pay as well as a updated list of holiday entitlement and a updated uniform entitlement list from each employee The Company will also provide to the Local Union representative all relevant information regarding the groups working conditions

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 28: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull ARTICLE 20- STRIKES AND LOCKOUTS

During the term of this Agreement the Company agrees that there shall be no lockouts and the Union agrees that there shall be no strike or other stoppage of or interference with work

ARTICLE 21 - LEGISLATION

In the event of any of the provisions of this Agreement being changed as a result of any government legislation then the parties shall meet and arrive at a satisfactory settlement of those provisions in conformity with such legislation

ARTICLE 22 - JURY DUTY

An employee who is selected for service as a juror or subpoenaed witness and returns to work fort hose periods during his scheduled hours fort he period in question which are not required for jury duty will be compensated for earnings lost due to Jury Service based on the number of hours provided by his regularly scheduled hours

In the case of employees on Jury Duty it is not the intent of this clause to compel an employee to return to work on a jury duty day if the jury is adjourned for several hours during the trial process

ARTICLE 23- BEREAVEMENT LEAVE

An employee with three months or more seniority who is absent from work solely due to the death and funeral of

a) The Father Mother Son Daughter or Spouse of the employee will be granted five (5) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

b) The brother sister grandparents grandchildren step-mother stepshyfather step-children mother-in-law father-in-law daughter-in-law son-in-law b rather-in-law or sister-in-law oft he employee will be granted three (3) working days leave of absence which must normally include the day of death or the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such leave

27

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 29: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

28 bull bull c) The brother in law or sister in law of his spouse will be granted

one day leave of absence which must be the day of the funeral and will be reimbursed by the Company for time lost from his regular scheduled hours as a result of such a leave

It is understood that for the leave of absence defined in a) or b) the days of absence may not be taken in a consecutive matter if an event related to the death of the funeral will happen at a latter date The employee will have to inform his supervisor as soon as possible and indicate the date (s) of the event

ARTICLE 24- UNIFORMS

Uniforms shall be provided at no cost to the employee as authorized by the Company which shall as a condition of employment be mandatory to be worn This clothing which is of a wash and wear nature shall be the responsibility of the employee to maintain The Company will provide replacement at no cost to the employee depending on necessity The Company will arrange a time and location for technicians to be measured for uniforms each January when necessary These uniforms shall be constituted where appropriate as follows per contract year

6 Shirts 4 Trousers 2 Ties Safety Shoes up to a maximum of $30000 upon receiving receipt for the duration of the collective agreement 2 pairs of overshoes 2 All-season Jackets 1 Winter Coat 2 Buckleless Belts 1 W inter Hat

Winter Coats are to be provided by the Company to employees who are assigned to the Warehouse classification

The Union and the company agree that a local uniform provided would be in place for January 2005 orders The company will meet with some local providers and the choice of a uniform provider will be made after consultation with the local union representatives

ARTICLE 25- LEAVE OF ABSENCE

An employee requesting leave of absence shall make application in writing to the Manager stating the reason for the leave of absence and the expected duration Employees with more than one year of service may be granted a leave of absence to a maximum of 3 months at the discretion of the Manager Such leaves will not be granted for any time between June 1 and September 1 and will be limited to one employee at any one time

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 30: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull ARTICLE 26 - UNION REPRESENTATION

This letter will confirm the undertaking and agreement that the President of the CEP Local who is absent from work solely to attend the funeral of a deceased employee of the Local other than a pensioner will be compensated for time so lost by him from his regular schedule by reason of such absence up to a maximum of (4) four hours

ARTICLE 27- TERMINATION AND RENEWAL

2701 This Agreement shall be deemed to have come into effect on March 12 2004 and shall remain in force until March 11 2007 Following completion of this term this Agreement shall be automatically renewed from year to year unless notice by registered mail is given by either party to the other to proposed amendments or termination within ninety (90) days before the termination date of this Agreement The parties will meet for the purpose of negotiating such amendments within thirty (30) days after such notice is given or a longer period of time as mutually agreed

In witness whereof the Parties hereto have caused this Agreement to be executed this 22nd day of September 2004 in the city of Ottawa Ontario

FOR CAMCO INC

FOR COMMUNICATIONS ENERGY AND PAPERWORKERS OF CANADA (CEP) Local547 j 1 )

~-------=---=-=QJ__5l-__ fltgpound f--1Lh4uif

p~

29

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 31: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

30

APPENDIXA

OTTAWA Individual Incentive

Yearl $585 015

Individual Incentive

Year2 $595 015

Individual Incentive

Year3

$605 015

bull Labour Revenue per Day

$600 030

$620 040

$650 080

Sales per Day -contracts

$4500 005

$7500 010

Labour Revenue per Day

$610 030

$630 040

$11000 015

$660 080

Sales per Day - Contracts

$4500 $7500 005 010

Labour Revenue per Day

$620 $640 030 040

Sales per Day - Contracts

$5000 005

$8500 010

$11000 015

$670 080

$12000 015

bull

$700 115

$16000 030

$710 115

$16000 030

$720 115

$17000 030

$725 150

$21000 045

735 150

$21000 045

745 150

$22000 045

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 32: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull APPENDIX A (contd)

Probation

Trainee

Apprentice

Students and Casual Employees

Lead Technician and Lead Hand

bull

$100 per hour less than the job rate increased by amounts of no less than $025 every 13 weeks (to be applied to first time (new) employees

$025 per hour less than the job rate increased by amounts of no less than $005 every 13 weeks (to be applied to employees already inside the Bargaining Unit)

Technician

$900 per hour with performance reviewed quarterly and appropriate adjustments in rate of pay Normal progress would anticipate qualification for Technician Grade 7 Job Rate after two years experience and training

$550 per hour and dues to be paid from day one of employment

A 5 bonus to be calculated from the job rate of the classification of the employee

31

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 33: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

32 bull bull TECHNICIAN PRODUCTIVITY INCENriVE PLAN

Technicians will be paid an hourly rate of$ 2202 hr starting August 23 2004 At the end of each quarter the performance of the individual be measured and the bonuses will be paid on hours worked according to the above tables The payment of these bonuses may be in the form of cash less statutory deductions or the individual may elect to have the amount of the bonus paid directly into a Registered Retirement Savings Plan (RRSP) On the anniversary date of the Collective Agreement the individual must elect either the cash or RRSP option for the payment of any bonuses in the year by completing the attached form This election is then irrevocable until the following year

Positioning on the above tables will be determined by the following

bull The individuals average labour revenue per day and average service contracts sales and average appliance sales per day

bull In order for an employee to participate in the P3 in each of the three years of the Collective Agreement the group must achieve a minimum average of 71 completed calls per day In the event that the group does not achieve this minimum only those individuals whose average completed call per day meet or exceed 71 will be able to access the P3

bull Both measurements are distinct and cumulative to determine the bonus paid to an employee (One does not have to get the minimum of the grid for both measures to get a bonus) For example if the Group achieves an average of 71 completed calls per day and an individual achieves $620 in labour revenueday and $75 in service contract per day heshe will receive $040 plus$ 010 for a total bonus of $050hour

This process is repeated each quarter to determine the next quarters lump sum bonus

Effective March 12 2005 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 066 cent including COLA higher than the previous years base rate

Effective March 12 2006 based on the average group performance over the previous four (4) quarters along with any floating COLAs a new base rate will be established up to a maximum of 068 cent including COLA higher than the previous years base rate

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 34: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull MEASUREMENT DEFINITIONS

Labor Revenue The amount of revenue earned based on published labor rates excludes parts complementary products and service contracts etc

Service Contract Sales

33

The amount of service contract revenue earned based on published contract rates and after allowable discounts and expressed on a daily basis using worked hours

Revenue changes We expect that over the course of the agreement that labor pricing will increasedecrease as per the need for competitive marketing strategies In order to avoid unearned windfalls any price increasedecrease of labor that creates an artificial increasedecrease in daily revenues will result in the labor revenue target at each level of the matrix increasingdecreasing by the same amount as the price increasedecrease

Completed Calls For an in warranty call a completed call is a call performed by a field technician whereby the job and paperwork is complete and in all cases no further work is required For an out of warranty call a completed call is a call performed by a field technician whereby the job and the paperwork is complete full or trip payment is received and either no further work is required or a part is on order

Call Back A call back occurs when a consumer requires a repeat service within 30 days of an original service call Whenever practical technicians will do their own callbacks

Rework Call A rework call occurs when Cameo product in the dealer warehouse requires repair

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 35: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

34 bull bull RULES FOR TECHNICIANS PAY FOR PERFORMANCE PLAN

The average completed calls is that total of all completed calls under the above definition less any call backs divided by the number of hours worked completing those calls

bull The number of completed calls will be rounded to the first decimal place according to the conventional rounding rules as determined by the company

bull Rework Calls as defined above will be excluded from the average completed calls calculation however any bonus earned for the quarter will be paid on those worked hours to perform rework calls Where rework is deemed by the Company to constitute a Windfall rework will be excluded from the average completed call calculation

bull If a technician is called back on a previously completed call performed by another technician then a debit to the first technician who received credit for the completed call will be issued and the second technician will receive credit for the call if complete

bull If a call required two persons to complete the call both technicians will receive a completed call credit however only one service call charge will be made It is expected that the technicians will be fair and any disagreements may be discussed with the supervisor and the union steward for resolution

bull If a technician sells a Service Contract which is then cancelled by the consumer within 60 days credit for the sale will be withdrawn from the Technician

If the Group achieves an average of 71 completed calls per day or an individual achieves or exceeds an average of 71 completed calls per day the technician will be paid the current rate of pay and may earn a bonus based on hisher prior quarter average daily revenue and daily average service contract sales as defined above This bonus will apply to all hours worked bl the individual in the prior quarter The calculation will be made during the 1s month following the end of the prior quarter and if a bonus has been earned it will be paid

The base rate of pay for each year of the Collective Agreement will be the applied rate for pension and insurance plan purposes As stated the individual may elect to have their bonus payments directed to a Registered Retirement Pension Plan such a decision having been made annually on the anniversary date of the Collective Agreement and irrevocable until the following year

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 36: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 35

As far as possible calls outside the generally assigned territory will be distributed fairly and scheduled productivity while maintaining the high quality of service our consumers demand

Any defalcation of time sheets andor paperwork for the purposes of gain will results in disciplinary action up to and including discharge

A joint committee may periodically meet at the request of either party to review the Technician Pay for Performance Plan and to resolve any issues pertaining to it This may include making modifications to the plan by mutual agreement which do not materially change the design of the plan

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 37: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

36 bull bull APPENDIX B

COST OF LIVING ALLOWANCE

In the first year the following will apply

An allowance equal to one cent (1cent) per hourforeach 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2004 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2004 exceeds the CPI for the month of February 2004

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2004 exceeds the CPI for the month of May 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2004 exceeds the CPI for the month of August 2004

In the second year the following will apply

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2005 exceeds the CPI for the month of November 2004

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2005 exceeds the CPI for the month of February 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of August 2005 exceeds the CPI for the month of May 2005

An allowance equal to one cent (1 cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2005 exceeds the CPI for the month of August 2005

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 38: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 37

In the third year the following will apply

An allowance equal to one cent (1 cent)per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of February 2006 exceeds the CPI for the month of November 2005

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of May 2006 exceeds the CPI for the month of February 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada (calculated to the nearest cent) by which the CPI for the month of August 2006 exceeds the CPI for the month of May 2006

An allowance equal to one cent (1cent) per hour for each 0080 point rise in the Consumer Price Index (1992 base published by Statistics Canada) (calculated to the nearest cent) by which the CPI for the month of November 2006 exceeds the CPI for the month of August 2006

The Cost of living Allowance in the first year will be folded into the base rates effective the payroll period that includes March 12 2005

The Cost of living Allowance in the second year will be folded into the base rates effective the payroll period that includes March 12 2006

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 39: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

38 bull bull APPENDIX C

PART TIME EMPLOYEES

Regular Part Time employees shall be required to pay Union dues and shall be paid the appropriate Trainee Rate of the classification to which they are assigned They shall be moved to Job Rate in accordance with that provision

Benefits shall be provided to Regular Part Time employees under the following schedule

The following benefits will be applicable to Regular Part Time employees who are hired to work a normal week of a minimum of twelve (12) hours per week and not to exceed twenty-four (24) hours per week

This schedule applies to the employee of the Company only and does not apply to dependents as follows

1 Major Medical and Extended Health

Same benefit schedule as Full Time employees - $10$20 deductible 85 co-insurance

2 Drug Plan

Employee to pay $300 per prescription

3 Dental Plan

Effective after one year completed service same benefit schedule as Full Time employees $1000 maximum per calendar year per employee

4 Provincial Medicare

Company will pay 50 of monthly premium either single or family

5 Casual Sick Days

Effective after one year of completed service an employee will be eligible to receive three (3) casual sick days per calendar year (with appropriate pay) for absence due to illness on a scheduled work day

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 40: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 6 A Full Time employee who is laid off and accepts an available part time

job will be entitled to the same benefit coverage as a full time employee on layoff for a period of three (3) months from the date of layoff at which time the employee will receive the benefits applicable to Part Time employees

NOTE Improvements made to the above areas of benefits schedules as provided for in this Collective Agreement for Full Time employees shall apply to Part Time employees as appropriate

39

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 41: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

40 bull bull APPENDIX D

HOURS OF WORK

1 In addition to the schedules outlined in Article 601 of the Collective Agreement the following compressed work week schedule for Technicians will be implemented when required by the needs of the business The schedule will consist of four (4) ten (10) hour days totalling forty (40) hours per week at straight time hourly rates

800AM to 700PM Monday to Thursday

The schedule contains a one (1) hour unpaid lunch period

2 The staffing of the compressed work week schedules will be determined by the Company on the basis of business need up toa maximum of 3 Technicians

3 Employees will be selected for such shifts on a voluntary basis except that in the event there are not sufficient volunteers employees will be assigned on a permanent basis beginning with the most junior consistent with ability to perform the necessary work

4 Employees working a compressed work week schedule on a voluntary basis must remain on that schedule for a minimum period of 6 months

5 Employees on the above schedules will not be required to perform stand-by duty

6 Overtime payments to employees working a compressed work schedule will be administered as follows

(a) All authorized work performed by employees in excess of ten (10) hours in any twenty-four (24) hour period beginning at the employees regular starting time will be considered overtime and shall be paid at the rate of time and one-half of the employees regular hourly rate

(b) An employee who is working on such a schedule (Monday to Thursday) will be paid time and one-half his regular hourly rate for all authorized work performed on Friday and Saturday and double time for all authorized work performed on Sunday

7 If a paid holiday falls on a Friday employees working the Monday to Thursday shift will be given a day off with pay (10 hours straight time) to be scheduled by mutual agreement between the employee and the supervisor

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 42: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull 8 Vacation pay allowance will be paid to employees working the

compressed work week schedules on the basis of 10 hours pay per day of vacation to a maximum of 40 hours per week In no event however will an employee be paid total vacation pay allowance in excess of his entitlement for the year For example an employee with 4 weeks vacation entitlement will not receive more than 160 hours pay in the form of vacation pay allowance

9 The casual and sick leave plan will be administered similar to 8 above in than an employee will receive 1 0 hours pay if he is absent for a full work day in his schedule under this plan In no event however will the employee receive in total in excess of 80 hours pay annually under this plan

1 0 It is the Companys intention to discontinue the existing Tuesday to Saturday shift if possible contingent upon experience with the compressed work week schedule

41

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 43: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

42 bull bull APPENDIX E

LETTERS OF UNDERSTANDING

The following Letters of Understanding have been reviewed and agreed upon by the Parties for the term of the Collective Agreement dated March 12 1998 Although not forming a part of the Agreement they are included in this document for reference purposes

Letter1 - Independent service depots

Letter 2- Prescription safety glasses

Letter 3- Performance of bargaining unit work

Letter4- Vacation Pay

Letter5- Drug plan

Letter6- Loss of tools

Letter- Vacation scheduling

Letter 8- Hours of Work

Letter9- Temporary lack of work

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 44: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull LEITER OF UNDERSTANDING 1

August20th 2004

CEP Local547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

The purpose of this letter is with respect to the operation of the Ottawa Service Branch during the life of this Agreement

It is not the intent of the Company to utilize independent service depots while there are Cameo Ottawa Service Technicians who are willing and able to perform the assignments within acceptable customer service performance standards These are defined for regular calls as within 48 hours for emergency call and SPP Plan calls within 24 hours The above can only be changed by mutual agreement

I trust this understanding meets with your requirements

Sincerely

P Lacelle Service Manager Consumer Service Ottawa Ontario

43

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 45: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

44 bull LETIER OF UNDERSTANDING 2

August20th 2004

CEP Local 54 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

At ratification of the new Agreement it is the intention of Cameo Inc to continue the procedure of eye protection for Ottawa Service Branch Technicians

An employee who wears prescription glasses whose regular work required the wearing of safety lenses will have his initial pair provided to him on the following basis - lenses at no cost frame at no cost provided the employees uses one of the providers identified by the Company (known as Securo) Thereafter safety prescription glasses will be provided on the same basis once every two years after such initial supply upon submission of an appropriate prescription

Replacements may also be made by the Company to a technician in situations where these lenses have been broken or damaged by a work accidental situation which is not covered by insurance of Workers Compensation

Technicians not requiring prescription lenses or refusing to wear safety lenses will be required to wear regulation eye protection where appropriate

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 46: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull LEITER OF UNDERSTANDING 3

August201h 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

Management staff shall not perform work normally done by members of the bargaining unit except for the purpose of instruction investigation of problems troubleshooting development work or in any emergency when regular qualified employees are unavailable

P Lacelle Service Manager Consumer Service Ottawa Ontario

45

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 47: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull

46 bull LETTER OF UNDERSTANDING 4

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

It is u nderstood that i n order to receive vacation pay an employee must have worked for the Company some time during the applicable vacation year

It is further understood that if an employee is absent due to illness or accident at June 30th for the purposes of calculating his vacation pay he will be considered to have accumulated any service credits he might be credited with for such absence to that date on his return to work

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 48: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull LETIER OF UNDERSTANDING 5

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

An eligible drug under the Cameo Drug Plan is one that is only available on a prescription and prescribed by a qualified medical doctor

For purpose of clarification eligible expenses will include syringes required to administer insulin but will not include cotton swabs or rubbing alcohol

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull 47

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 49: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull 48 bull

LETTER OF UNDERSTANDING 6

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

With respect to Appliance Servicemen who have their tools stolen from their service trucks or if their service truck is destroyed by fire it is agreed that the Company shall on cases where such an occurrence is documented adequately and accompanied by an appropriate police report indicating forced entry or vehicle fire resupply the stolen tools to the employee at no cost

In order for this provision to apply each Appliance Serviceman shall provide the Branch Manager with a detailed listing of the tools that the employee himself has supplied and this shall be audited by the Branch Manager as he so requires

In the event that an employee breaks one of hisher tools in performing authorized work for the Company the tool will be replaced by the Company upon presentation of the broken tool to the Branch Manager Such replacement will not apply to situations involving normal wear and tear or where there is evidence of misuse

The foregoing requirement regarding the provision of a detailed listing of employee supplied tools to the Branch Manager will also apply in the case of replacing any broken tool

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 50: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull LETIER OF UNDERSTANDING 7

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

bull

In administering Article 905 (e) of the Collective Agreement the Company will endeavour to provide each employee who has two (2) or more weeks of vacation entitlement with the opportunity to take two (2) weeks of vacation during the period from June 1st to August 31st

Every reasonable effort will be made to achieve the foregoing subject to the needs of the business as determined by the Branch Manager It is also recognized that the cooperation of all members of the bargaining unit will be necessary in order to achieve the desired vacation scheduling

The parties understand that the above undertaking does not constitute a guarantee that an employee in any given year will be able to schedule two (2) weeks of vacation during this period

P Lacelle Service Manager Consumer Service Ottawa Ontario

bull

49

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 51: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull 50 bull

LETTER OF UNDERSTANDING 8

August20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

HOURS OF WORK

bull

Monday Tuesday Wednesday of each week 13 of the staff will work each day from noon until 830 pm with 30 minutes for dinner Each technician will work one night per week only The lowest seniority technician on the road will work Tuesday to Saturday each week and will be exempt from the noon until 830pm shift Monday to Wednesday One other technician will assist on Saturday as per standby schedule if a new employee is hired on the Tuesday to Saturday shift he will cover this shift Thursday and Friday will be at normal working hours 800 am to 500 pm A standby premium of $1775 in lieu of overtime or night shift premium

The Parties to this agreement can choose not to have the lowest seniority technician do a Tuesday to Saturday shift and agree to an alternative mean to distribute the work on Saturday This will have to be acceptable to both parties whom will confirm such alternative arrangement in writing and send a copy of this letter to the CEP representative

SATURDAY

Working hours will be from 800am to 430pm with 30 minutes for lunch A standby premium of$ 2960 will apply to the employees who are not regular1y scheduled to work Saturday in lieu of overtime or night shift premium All employees working on this s hift will take the fallowing F riday as a rest day to equalize the work shift on a bi-weekly basis

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 52: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

bull bull In order to offer the same amount of hours of service on the evening shift for any given week the Company will agree to pay the one stand by premium to an employee who reschedule a evening shift he was scheduled to work on a day where a Paid Holiday is observed (except for floaters) The employee and the Labor Manager will reschedule the work at least 2 weeks in advance in order for the organization to align service calls for that evening

SUNDAY AND STATUTORY HOLIDAY

One technician will be on duty to cover standby and the list will be done by seniority A standby premium of $5000 will apply to this employee

Standby premium will not apply to sick days and annual holidays

Bank time program will be available with premium cumulative (double time or time and one half when applicable)

This letter of agreement will not change the content of the existing Collective Agreement except for what is in the letter

P Lacelle Service Manager Consumer Service Ottawa Ontario

51

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario

Page 53: CERT.AlE CERT.DATE TOTALEMPS Fabricatio… · 1 -dec 2 1 200~ ective baagain.in.g l ~~~amation services- agreement between camco inc cert.ale cert.date totalemps union other (ottawa

52 bull bull LEITER OF UNDERSTANDING 9- Temporary Lack of Work

August 20th 2004

CEP Local 547 Cameo Ottawa Service Branch Ottawa Ontario

Attention Mr A Theobald

In order to avoid laying off an employee because of lack of work and to be more adaptable to the seasonally of the workload the parties can meet and discuss any potential situations The parties can agree among many alternatives to implement a reduced work for the entire group of technicians Any solution at these meetings shall be subject to a vote by the technician group

P Lacelle Service Manager Consumer Service Ottawa Ontario