Centrex Business Solution
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Transcript of Centrex Business Solution
1
entrex
Connect all your offices and save on calls
Business Services
What is Centrex?
Centrex is a service which
simulates features of an EPABX
on the service provider network.
The user gets:
• All features of an advanced
EPABX without investing on
same.
• Short digit dialing between
offices spread across nation
with subsidized rates.
• Freedom from risk of
Technology obsolescence.
Private numbering plan within the offices. This can be 4/5 digit dialing . Prefix 0 or 9 for outside calling.
66889601
66889603 66889602
Dial 9602
Office
Telco Switch
Business Services
Centrex : Benefits
Savings on Capital and Operational Expenditure
• No CAPEX investments on EPABX
• No OPEX related to AMC of EPABX and other maintenance costs
Freedom from Technology Obsolescence
• The service provider takes care of all technology upgrades.
• Carrier Grade service
Easy scalability
• Want to increase the number of extensions to your office? Just call Tata Docomo and we’ll simply add more lines.
• Opening new Office at a different location. Just connect them using same Centrex extensions.
Business Services
Logical Network Architecture
City A
• Short digit dialing between offices spread across cities and nation
• All features of an advanced EPABX without investing on same.
• Short digit dialing between offices spread across nation with subsidized rates.
Office A
1101 1102 1109
2201 2202 2209
Office B
City B
Office C
3301 3302
PBX
City C
Business Services
• DID number for each extension
• Short Digit Dialing between offices
spread across nation
• Call Hold and transfer
• Calling Line Identification (CLI)
• Call Waiting
• Call Forward – (no reply /on busy /
immediate)
• Multi party conference
• Call pickup (Direct and Group)
• Reminder Call
• Hotline
• Voice mail
• Dynamic Locking and user
level restriction
• Authentication code : make
calls using roaming password
• Hunt Groups
• Operator Console
• Automated Attendant/IVR
services
Centrex - Features
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Business Services
Short Digit Dialing (SDD)
Short Digit Dialing and Private Numbering Plan
• Calling Convenience - Short digit dialing between group members – Users
can dial last 4/5 digits for calling each other *
• Savings – Subsidized rates for Calling within the group.
• Exclusively designed tariffs for meeting small office requirements
• Low local calling rates
• Special calling rates between Centrex Group.
* Private numbering plan feature is available in circles having NGN switches: AP, Delhi, Gujarat,
Haryana, Karnataka, Kolkata, MP, Mumbai, Rajasthan, ROM, TN and Punjab
Business Services
Call Hold and CLI
Call hold and transfer - Allows the
user to hold the incoming call before
transferring to a third party.
Calling line identification (CLI)
• The Telephone number of the caller, Including the STD code will be displayed on the phone.
• It enables the customer to see the calling party’s number on any compatible instrument.
Business Services
Call Waiting
Get an alert for incoming call, while your phone is engaged
You can toggle between both the calls
To activate: Dial 118.
To de-activate: Dial 119
• If a second call comes in while you are talking on the
line, you will hear a series of beeps. Just press
FLASH, followed by 2, to take the new call
• To return to the first call, while keeping the second call
on hold, press FLASH again, and then press 2
• To connect to the second call while disconnecting the
first one, press FLASH, followed by 1
• To connect to the first call while disconnecting the
second, press FLASH, followed by 0
Call Waiting
Business Services
Call forwarding
If you are out of your office,
forward calls from office
landline to any number. Call
forwarding can be on
• if phone is busy
• no reply
•unconditionally
• No Reply: All incoming calls to your telephone
will be forwarded after 7 rings.
• Unconditional or Immediate: All incoming
calls will be automatically and immediately
forwarded .
• Busy: All incoming call will be diverted to
another telephone or mobile number when the
line is busy.
Call Forwarding
Business Services
Multiparty Conference
Multiparty calling
Have a 10 party
conference on
your Centrex Phone
Now set up a conference even when you are in
the middle of a conversation
• Simply press FLASH and wait for the dial-tone
• Dial the telephone number of the third
subscriber.(If it is Centrex line dial 0 and the
number of third subscriber) This will put the first
party on hold
• To activate three party conferencing after dialing
the third party, press FLASH, followed by 3
• Repeat the same process to add up to 10
participants.
Business Services
Call Pickup
Call pickup – Don’t miss the call ringing on other extension, as you can pick the call from
your extension
• Direct Call Pick Up:
• Answer a call which is ringing at other extension of the Centrex group by dialing a
service code and the number of the ringing extension
• Group Call Pick Up :
• Answer a call which is ringing at any other extension of your pick-up group by
simply dialing a service code
Tata Docomo Telephone Exchange
Business Services
Multiline Hunt Group
Multi line hunt group – Do not miss any important call as calls move
from one desk extension to another if not answered.
Business Services
Voice Mail
Worried about missing important calls
when we not close to phone. With
Voice mail, your callers can leave
message in your mailbox which you can
access at our own convenience.
Voice mail and its benefits: ·You’ll never miss your important messages. ·Your unique password will keep your message secure. ·You won’t have to invest in expensive answering machines. ·You can create your unique personal mailbox.
Voice Mail
How to Use?
1. To access Voice Mail: Dial 1500 from your phone .Enter your password followed by # (Default password : 1234) 2. To leave message n the mail box • If your TTSL line (subscribed to VMS) is busy or if you are not able to receive the call, VMS will greet your callers with your personalized greeting and record their messages for you. VMS will then notify you periodically to inform about the stored messages. 3. To listen to stored Voice Mail Services •· Access your voice mail by dialing 1500/1501 followed by password entry. Press 1 to listen to your messages
Business Services
Dynamic Locking
Dynamic Locking
This service enables the subscriber
to lock his extension service level
thus preventing unauthorized use
of STD and ISD calling.
• To register the Password : 123 0000 xxxx
• To Lock STD/ISD: 124 xxxx 2
• To lock ISD : 124 xxxx 3
• To lock ISD/STD/Local: 124 xxxx 4
• To unlock : 124 xxxx 0.
• To Change the Password: 123 + old password
+ new password
The term xxxx being the customer choice of 4
digits secret number.
Business Services
Authorization Code
Authorization Code is a feature in which a user has the option to make outgoing calls from any phone in the Centrex network, within the same SDCA, as per his defined calling level
Note: Authorization Code feature is available in circles having NGN switches: AP, Delhi, Gujarat, Haryana, Karnataka, Kolkata, MP, Mumbai, Rajasthan, ROM, TN and Punjab
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Here a user is provided with a
unique Authorization Code (4 digits) & four digit PIN for making
STD/ISD calls
The user can go to any extension within the Centrex group,
and make a STD/ISD call using his
Authorization Code and PIN
The billing would be against his allocated
authorization code and extension.
Business Services
Authorization code : How to use?
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To change first time PIN:
• 123 + old PIN + new PIN (default PIN for each user shall be 1234).
To dial a number using auth code dial:
• * 55 + auth code (yyyy) + PIN (xxxx). After this the user gets a dial tone to make a call.
• Note:-
• The term “xxxx” being the customer choice of 4 digits Personal Identification Number (PIN)
• The term “yyyy” being the Auth code/ short digit extension number of the user.
Password Rest
• To reset the password user will have to raise a request with Enterprise support team (1515 team) for “Password Reset”.
Business Services
What do you get with Tata Docomo Centrex?
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What’s in it for you
Short digit dialing between Centrex- Centrex; Centrex –PRI, PRI-PRI
Private numbering plan of 4/5 digit
Preferred rates for Intra office calling both for local, Intra-circle and Inter-circle
Widex calling
No CAPEX investments in PBX’s. Fully managed by Service provider
No operational costs like AMC. Future proof.
Ease of scalability both in terms of capacity and locations
No fear of technology obsolescence
High end EPABX features like: Auth code, Multiparty Conference, Voice Mail,
Operator console
Business Services
Centrex Phones
Beetel M59
• FSK/DTMF compatible
• 16-digit LCD display with Backlit
• One-Touch Memory.
• Mute Function.
• Call log
• Redial function Pause Function. Alarm Clock.
• Basic Calculator function.
• Two ways Speakerphone Speaker Volume Control
• levels Ringing volume level selection
Binatone Concept 710
• 2 Line Display
• 3 Touch memory Keys
• Green Backlight
• Two Way Speaker Phone
• Dual Mode FSK/DTMF Compatible with Auto-Detection
• Date and time display
• 30 incoming caller memories with missed call indicator
• 10 Outgoing Call memories
• Red Visual Ringer LED
• Mute
Note: Phone models may change as per supply and stock availability
Business Services
Thank You
For further details, please contact us at