Central Downs Figures For March
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Transcript of Central Downs Figures For March
Topics of DiscussionPatch ProductivityTop Cross Skilled PerformersBest & Worst Productivity-Copper, MI & SIManaged Install Furthers and ReasonsGroup ELF ScoreELF’s and Reasons ( WE 06 & 13 March
Only)Group TOC DataBest & Worst TOCCandid’s & Complaints
Topic Two:Top Cross Skilled Performers.
Daniel Morgan Luke Firmin Stephen Adams86.00%
88.00%
90.00%
92.00%
94.00%
96.00%
98.00%
100.00%
98.60%
94.50%
91.40%
Topic Three:Top Performers on Copper. KPI 78%
Daniel Morgan Melvyn Marjolin
Mark Cordina
100.00%
87.50%84.80%
1 x Survey Req, No Link
2 x NLP, No Spare
1 x NLP, New Build 2 x LPNA
1 x CLE D Side 1 x ASQ, No Routing 1 x Cancelled
2 x No Access 1 x No Access 1 x No Access
Luke Firmin X 3 Daniel Adu X 4 Ian Ellis X 6
Quantity And Reasons:
Topic Four: KPI-92%Top Performer's on Managed Install
Luke Firmin Daniel Morgan David Barker
97.40%
95.70%
93.10%
Cancelled By Customer (on day) = 5No Access = 4Narrowband (no voice) = 3Faulty DSLAM (no spares) = 3Customer Readiness = 1
Managed Install:Furthers For March X 16
Topic Five: KPI-98%Top Performers on Self Install.
Daniel Morgan Luke Firmin David Barker
100% 100% 100%
ELF's March TOC Re-Rep Reason
Daniel Morgan LTOK 152.3
EU Cancelled Fault When Called By Engineer
Luke Burns LTOK
81.4r
Re-terminated in PCP
Daniel Adu LTOK
82.6c
Customer Lead-In
Mark Cordina LTOK 16.2 Customer Equipment Fault
Daniel Adu LTOK
83.9
Faulty VDSL DSLAM
Best Performers: KPI-95%TOC Attempt.
Luke Firmin
Daniel Morgan
Mark Cordina
0 10 20 30 40 50 60 70 80 90 100
Worst Performers: KPI-90%TOC Pass Rate.
Luke Burns
Melvyn Marjoling
Daniel Adu
0.00
%
20.0
0%
40.0
0%
60.0
0%
80.0
0%
100.
00%
120.
00%
74.64%
91.57%
95.83%
One Customer Complaint.Melvyn MarjolinPSTN line installed in the wrong locationEngineer has been given a letter of warningMonies for assignment have been recoveredLine was relocated correctly by myself
Customer Complaints in March: