Budget Hotels in Mysore, Apartment in Mysore, Homestay in Mysore
Center for E Governance CESC-Mysore Service On … FSD Document.pdf · Center for E Governance...
Transcript of Center for E Governance CESC-Mysore Service On … FSD Document.pdf · Center for E Governance...
Center for E GovernanceCESC-Mysore Service On-boarding
Table of Contents
1. Requirement Summary........................................................................................................................ 2
2. Scope of work .......................................................................................................................................... 2
3. Channel Specific Flows......................................................................................................................... 7
3.1. App/Mobile Portal............................................................................................................................................. 7
3.2. USSD..................................................................................................................................................................... 12
3.3. IVR ........................................................................................................................................................................ 12
3.4. SMS....................................................................................................................................................................... 13
3.5. Dependency ...................................................................................................................................................... 13
3.6. Assumptions ..................................................................................................................................................... 16
3.7. Payment.............................................................................................................................................................. 16
3.8. Payment Type Fees ........................................................................................................................................ 16
3.9. Reconciliation Process.................................................................................................................................. 16
4. Appendix .................................................................................................................................................16
5. Escalation Matrix .................................................................................................................................17
1. Requirement Summary
Chamundeshwari Electricity Supply Corporation Ltd, Mysore (CESC) is into distribution of electricity to
its consumers in 5 districts viz. Mysore, Mandya, Hassan, Kodagu and Chamarajanagara and issues
electricity bills to its consumers against the consumption made. CESC’s electricity bill payment service is
to be integrated onto Mobile One platform. The integration activity would be done to integrate CESC
services in a similar manner of BESCOM service integration.
2. Scope of work
Service Flows:
Service 1 Name: APP/WEB
Pre-requisites:
Action Success Message Failure message
Step 1
Step 2
Step 3
Service 1 Name: USSD
Pre-requisites:
Action Success Message Failure message
Step 1
Step 2
Step 3
Service 1 Name: IVR
Pre-requisites:
Action Success Message Failure message
Step 1
Step 2
Step 3
Service 1 Name: SMS
Pre-requisites:
Action Success Message Failure message
Step 1
Step 2
Step 3
Technical Details :
<< To be provided by Infosys Team for CESC>>
Sl No. Specification Details
1 Staging IP
2 Production IP
3 HTTPS Client Certificate
4 API Specifications
5 Error Codes
API Availability:
Sl. No. Service Name API Status Remarks
1
2
Sample Test Data for verification:
CESC Account Nos:
3. Channel Specific Flows
Service is required to be enabled in: Mobile App/Web, IVR, SMS and USSD.
3.1. App/Mobile Portal
Navigation
The CESC Icon will come in the utility services in Home Screen at Level 1 (Fig 1).
The CESC Mysore Icon will come after HESCOM ICON (Fig 2)
CESC Screen: Next Level
Registration View & Pay
Bill
Service Provider: Centre for e-GovernanceView and pay your electricity bills here. Registerfor this service by providing the CESC accountnumber and access your monthly bills. Thisservice is only available for residents of Mysore,Mandya, Hassan, Kodagu andChamarajanagara
CHAMUNDESHWARIELECTRICITYSUPPLYCORPORATIONLTD, MYSORE
<<CESCLogo to beembededhere>>
More Details
<<CESC BANNER IMAGE to beembedded here>>
- More Details
Prerequisites
CESC Account Number
Permissions
This service will have access to thefollowing sections from your Profile.Basic DetailsContact Details
Other Modes Of Access
IVR : Dial toll free number 161USSD: Dial *161# to connect overUSSDSMS: Send keyword BESCOM to161
When User clicks on Registration
Registration Screen
REGISTRATION
Please enter your CESC Account Number
Phone Number:
Account Number
Submit Button
View & Pay Bill Screen
View Bill
Select your CESC Account Number
--Select Account Number—(Drop Down)
Next Screen after selecting Registered Account Number
Bill No:<<12 digit Bill No>>
<<bill amt in Rs>>
Bill Amount
<<DD-MM-YYYY>>
Bill Date
Name Subdivision Name
<<Consumer Name>> <<Subdivision Name>>
Address
<<Consumer’s Address>>
Pay Your Bill
Please enter the amount (₹) you would like to pay.
Pay Button
Payment Screen ( Same Screen and flow as BESCOM service)
The user selects the payment options in the bill desk page and after completing the payment transaction with
selected option, the user is taken back to Mobile One app/portal with status of the payment transaction
displayed with acknowledgement id as below:
Logo and Banner Page
Banner Image
CESC Mysore to provide the Banner image that CESC would like to use along with the logo
in their service screen.
Department Logo
CESC Mysore to provide the CESC Logo that is required to be placed in Mobile Web/App.
3.2. USSD
<<IMIMObile to verify and below service flow and change as per the integration >>
Service Flow:
Steps
1. User Dials *161# from his/her mobile.2. Selects language (1. Kannada or 2. English) .3. Select 1 for utility Bill Payment Services4. Select #4 for CESC Mysore
Output : Sub menu of CESC should be displayed.
1. View/Pay CESC Bill2. Register for CESC Bill9. Main Menu
5. In step 4 output, user selects 2 to Register CESC Account number
6. The user enters a valid CESC account number
Output: New account number of CESC should be successfully registered.
7. In step 4 : user selects 1 -> View/Pay CESC Bill
8. Registered account numbers are displayed. User selected A/C No for which he/she wishes to make payment.
9. For the selected account number, the bill details should be displayed to the user.
10. After step 9, the user selects Pay bill
11. The user shall be able to pay the bill successfully using payment gateway.
12. Acknowledgement shall be sent to user via SMS for transaction done on Mobile One platform.
3.3. IVR
<<IMIMObile to verify and below service flow and change as per the integration >>
1. Call 161
2. Select Language
3. Select 1 for Utilities
4. Select 4 for CESC
Result: User should be able to register account number successfully
After registration of CESC account number
1) Call 161
2) Select 1 for Utilities
3) Select 4 for CESC
Result :User to hear the number of accounts registered
1) Press 1 to get bill details
2) To register another number
After registration of CESC account number
1) Call 161
2) Select 1 for Utilities
3) Select 4 for CESC Mysore
4) Select 1 to view/pay
Result :User to hear the bill amount for first account number and get following options:
1)To pay bill, press 1
2) For bill details of your next account number, press 2
3) For main menu, press #
After registration of CESC account number
1) Call 161
2) Select 1 for Utilities
3) Select 4 for CESC Mysore
4) Select 1 to view/pay
Result :User to hear the bill amount for first account number and get following options:
1)To pay bill, press 1
2) For bill details of your next account number, press 2
3) For main menu, press #
3.4. SMS
<< IMIMobile: Please fill SMS service flow>>
3.5. Dependency
Input Fields Table:
Input
Field
No
Input Field
Name
Service
Name
Field
Type
Data
type
Fi
el
d
Si
is
Mandatory
?
Data
Validat
ions
required
Follow
up
Proces
s
Sample data
1
2
3
4
5
6
Input
Field
No
Input Field
Name
Service
Name
Field
Type
Data
type
Field
Size
is
Mandat
ory?
DataValidations
required
Follow
up
Process
Sample
data
7
8
9
10
11
12
13
Department Name , Service Name - FRD
16 | P a g e
Dept. Name Date Designation Signature
IMI
CeG
Department
Output Fields Table:\
Service Format Sample Remarks
3.6. Assumptions
3.7. Payment
This is a payment service where in Citizens Pay CESC Electricity bill payment through various
channels of Karnataka Mobile One as explained in the service flows in previous sections.
3.8. Payment Type Fees
For each electricity bill payment transaction of CESC done through Karnataka Mobile One Platform,
CESC shall pay INR 2.85 (Two Rupees and eighty five paise only) as transaction fees to CEG. This is
agreed as per the MOU.
3.9. Reconciliation Process
The Reconciliation Process will be done as per the MOU terms and conditions. The Login to verify
MIS on a daily basis will be provided to the interface created for CESC team. The MIS Reports shall
be of below format which can be downloaded (Sample BESCOM MIS is attached here for reference)
<<BESCOM MIS Report sample to be attached>>
4. Appendix
Department Name , Service Name - FRD
17 | P a g e
Dept. Name Date Designation Signature
IMI
CeG
Department
5. Escalation Matrix
Contact Details of Support from technical team:
Name Designation Email ID Contact Number
Contact Details ofr Support from Department (CESC):
Name Designation Email ID Contact Number