Comprehensive Emergency Management Overview

Presented by Steve DavisPrincipal, All Hands

Consulting

Introductions

The All Hands Team

Steve Davis: Principal (29 yrs exp.)Rick LaValla: Principal (31 yrs exp.) Roseanne Rostron: Project Manager, CBCP (11 yrs exp. including Fortune 100 & Global 500 clients)Lee Goldstein: CBCP, CNE (12 yrs exp. including AT&T, 20th Century Fox)Gregg Jacobsen: CBCP (16 yrs exp. including Business Continuity Manager - Computer Sciences Corporation)

We have 325 members in the All Hands Consortium

Best Practices

All Hands methods and CEMP products are based on established “best practices” and industry standards.All Hands has established the benchmark in comprehensive emergency management and continuity planning.This project would bring it all together…

All Hands Capabilities

Extensive experience in preparing Continuity and Emergency Plans.Participated in a FEMA “model systems project” to determine the best approaches to planning.Developed FEMA's Capability Assessment for Readiness program describing optimum characteristics for emergency programs.Produced best practices for emergency management, disaster response, business continuity, emergency preparedness, and other programs nationwide.

Are We Ready For Anything?

Eighty-one per cent of CEOs say that their company's plans were inadequate to handle the myriad of issues arising from the World Trade Center tragedy

Local Disruptions

Definitions

What is Emergency Management?

Emergency Management is the process of mitigating threats and preparing for,

responding to, and recovering from an emergency.

Planning is only one component of a CEMP. Hazard mitigation, preparedness, training, testing, and coordination are all equally important activities.

The Four Phases of Emergency Management

Mitigation

Recovery

Preparedness

Response

What’s an Emergency?

An unexpected situation or event, which places life and/or property in danger and requires an immediate response to protect life and property.

Comprehensive Emergency Management (CEM)

An integrated approach to the management of all emergency programs and activities for all four emergency phases (mitigation, preparedness, response, and recovery), for all types of emergencies and disasters (natural, man-made, and attack.)

Includes continuity, disaster recovery, and related activities.

CEMP Methodology

The development of a CEMP requires a thorough review of existing emergency plans, hazard vulnerabilities, and disaster response requirements. The CEMP will need to identify, prepare for, and reduce the risk from all hazards, and include baseline assessments, mitigation planning, COOP & COG, response/recovery planning, readiness, and a terrorism response plan.

CEMP Plan

Contains policies, authorities, concept of operations, legal constraints, responsibilities, and emergency functions to be performed. Agency response plans, responder SOPs, and specific incident action plans are developed from this strategic document.

CEMP Program

Provides the framework for development, coordination, control, and direction of all CEM planning, preparedness, readiness assurance, response, and recovery actions

The plan documents the program

Comprehensive Emergency Management

Contingency Planning Disaster Recovery

Security Business Continuity

Crisis Communications

Traditional Emergency Management

CEMP Plan Components

CEMP MitigationDisaster Recovery

Business Continuity

Business Resumption

Contingency Planning

ObjectivePrevent or Reduce Impact

Critical Computer Apps

Critical Business Processes

Process Restoration

Process Workaround

Focus PreventionData Recovery

Process Recovery

Return to Normal

Make Do

Example

EventFlood Proofing

Mainframe or server failure

Laboratory Flood

Building FireLoss of Application

Solution Check ValveHot Site Recovery

Dry Out & Restart

New Equip. New Bldg.

Use Manual Process

CEM Planning Activities

1. Obtaining executive support;

2. Developing a work schedule;

3. Identify Essential Functions;

4. Conducting a Risk/Vulnerability Assessment, Business Impact Assessment, and Develop Recovery Strategies;

5. Assembling and coordinating the plan; and,

6. Maintaining the plan and the program.

What are Functions?

Essential functions are those functions that must continue to be performed under any circumstanceEnsure proper staffing of those functionsIdentify mission critical data and systems supporting the critical data and systems supporting the essential functions

Methodology

We will produce the CEMP through:Close collaboration with your staff - operating as part of the team.Using documented best practices in CEMP and Continuity Plans development.Adherence to industry standards

NFPA 1600

A “Standard on Disaster/Emergency Management and Business Continuity.

It may become the industry standard for all organizations, including governments and businesses.

Describes the basic criteria for a comprehensive program that addresses disaster recovery, emergency management, and business continuity.

1600 Methodologies

Addresses methodologies for defining and identifying risks and vulnerabilities and provides planning guidelines which address: Restoration of the physical infrastructure Protecting the health and safety of personnel Crisis communications procedures Management structures for both short-term

recovery and ongoing long-term continuity of operations

Building a CEMP Plan

Today’s Approach to EM

Decentralization of responsibilitiesFocus on all phases (mitigation, preparedness, response, and recovery) and all hazards (natural, man-made, and attack)Public-Private PartnershipsCommunity InvolvementCommunity Resilience

Emergency Planning Concepts

Incident Command System (ICS)All Hazards AddressedAll-inclusive – Everyone ParticipatesEmergency Response CoordinationEffective Crisis CommunicationTraining for Responders and EmployeesDisaster Recovery Communication and Information Sharing

Planning Process

Assess – identify and triage all threats (BIA)

Evaluate – assess likelihood and impact of each threat

Mitigate – identify actions that may eliminate risks in advance

Prepare – plan for contingent operations

Respond – take actions necessary to minimize the impact of risks that materialize

Recover – return to normal as soon as possible

ICS Features

Standard Organization Incident Facilities Incident Action Plan Span of Control Unity of Command Common Responsibilities

Common ICS Terminology

Organizational Functions: Operations, Intelligence, Logistics, and Finance. Functions pre-designated and named for the ICS.

Resources: Refers to the combination of personnel and equipment

used in response and recovery.

Facilities: Common identifiers used for those facilities in and around

the incident area which will be used during the course of the incident. These facilities include the command center, staging areas, etc.

Modular Organization

ICS's organizational structure is modular.

As the need arises, functional areas may be developed.

Several branches may be established.

Structure based upon the needs of the incident.

One individual can simultaneously manage all major functional areas in some cases.

If more areas require independent management, someone must be responsible for that area.

Typical EOC Organization

P u b lic In fo rm ationE xte rn a l R e la tion s

In fo rm ation Tech n o log yA n a lys is

V u ln erab ility an dTh rea t A ssessm en tC on tin g en cy P lan s

P lan n in g

C os tTrack in gP o lic ies

A d m in /F in an ce

S u p p liesR esou rces

L og is tic s

In fras tru c treP rocesses

L in e-o f-B u s .L ife S a fe ty

O p era tion s

E m erg en cy M an ag er

C h ie f E xecu tive

Emergency Response and Recovery Teams

Incident Action Plan (IAP)Concepts

Planning process has been developed as a part of the ICS to assist planners in the development of a plan in an orderly and systematic manner.

Incidents vary in complexity, size, and requirements for detailed plans.

Not all incidents require detailed plans.

Incident Action Plan (IAP)Responsibilities

Planning Chief - conducts a planning meeting and coordinates preparation of the incident action plan.

Incident Manager - conducts planning meeting and coordinates preparation of the IAP.

Operations Chief - conduct the planning meeting and coordinates preparation of the IAP.

Finance Chief - provides cost implications of control objectives as required.

Logistics Chief - ensures resources.

Collaboration

Used to develop an effective customer-focused CEMP covering the full range of activities.Ensures that the plan is understood and “owned” by all officials.Improves communication and coordination between departments.Provides the subject matter expertise necessary to achieve project objectives.

Management Strategies

Lead a top-notch team

Assess all hazards and risks

Complete and test contingency plans

Design a robust Command Center

Drill the Command Center

Implement a system for command, control, communication, and intelligence

Leadership is Important

Your Leadership is the most critical success factor.To be successful, this effort will need to be seen as a priority program. We will all need to work closely together.Your staff will need to be available and will need to provide information to the consultant team.

Next Steps

1. Create Emergency Management Teama. Provide management involvementb. Ensure support and commitment

2. Inventory and Prioritize Functionsa. I.D. all departmental contactsb. Inventory functions and prioritizec. Complete Questionnaires, etc.

3. Develop Strategies4. Draft Plans

For More Information

Contact:

Steve Davis, Principal

All Hands Consulting

AllHandsConsulting.com

Steve@ AllHandsConsulting.com