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InstantCommunications Solutions
Instant Communications Lone Worker Solution from inTechnology
Signature Device Solution
Education Solution
Wide Area Solution
Traffic Warden Solution
Hotel Solution
Healthcare Solution
Blue Light Solution
Taxi Solution
Short Term Hire Solution
Lone Worker Solution
InstantTalk
InstantAlert
InstantLocate
Page 2
New Legislation...Headline News...
InstantCommunications Solutions
The Additional and Compelling Case for Lone Worker ProtectionOn 6th April 2008, The Corporate Manslaughter and CorporateHomicide Act 2007 became law. This landmark law, for the firsttime enables companies and organisations to be prosecuted for corporate manslaughter or homicide as a result of seriousmanagement failures resulting in a gross breach of a duty of care.
The court is generally empowered to impose unlimited fines; aPublicity Order compelling the offender to publicise the offenceand up to two years imprisonment for those ‘controlling minds’whose inaction, negligence or oversight has contributed towardsa fatal injury related to health and safety at work.
In the event of a guilty verdict, current Law Lords guidance isthat courts should consider imposing fines of up to 10% of an organisation’s annual turnover for up to five years.
This new law, combined with existing legislation such as the Health and Safety at Work Act 1974 (HSW) and theManagement of Health and Safety at Work (MHSW)
Regulations 1999, present organisations with a compelling caseto comply with their ‘Duty of Care’ responsibilities towards theprotection of Lone Workers.
Taxi drivers are one of the categories that are recognised as Lone Workers and are one of the groups most often robbed and attacked.
Up to two yearsimprisonment
GO TO
Jail
Fines of up to 10% offive years turnover
Compulsory Publicity Order
Directors Now Risk
Lone Worker Definition & Example GroupsThe Health & Safety Executive (HSE) define Lone Workers as ‘those who work by themselves without close ordirect supervision. The NHS Security Management Service (NHS SMS) define lone working as ‘any situation orlocation in which someone works without a colleague nearby, or when someone is working out of sight orearshot of another colleague’.
Page 3
Lone Workers may be in fixed environments, mobile only occasionally or even home-based.Example Lone Workers groups include those that:
Work by themselves
Work separated from others
Work outside normal hours
Work in remote areas
Work in agriculture & forestry
Work in the service sector
Fixed Site Workers
Mobile Workers
Small workshopsPetrol stationsKiosksShopsHome workers
Factory workersWarehouse operativesLeisure centre staffResearch staff
CleanersSecurity staffEngineersProduction staff
Construction site staffMaintenance staffElectriciansLift repairersPainters & decoratorsVehicle recovery staff
Farm workersForestry workersLandscaping staffHorticultural workers
Social workersHome helpsDistrict nursesEstate agentsSales repsTeachers
InstantCommunications Solutions
It is the employers’ duty to• Maintain safe working arrangements under the Health & Safety at Work Act 1974 (HSW)
• Assess the risk faced by Lone Workers within their organisation
• Take steps to avoid or control risk where necessary
• Take steps to avoid or control risk where necessary
The legislative compliance drivers are
• Health & Safety at Work Act 1974
• The Management of Health & Safety at Work Regulations 1999
• Safety Representatives & Safety Committee’s Regulations 1977
• The Health & Safety (Consultation with Employees) Regulations 1996
• The Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR)
• The Corporate Manslaughter & Homicide Act 2007
One of the requirements specified by the HSE for effective Lone Worker protection is the provision of‘devices designed to raise the alarm and assist resolution in the event of an emergency’. This booklet outlines inTechnology’s solution for Lone Workers.
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1.3m workers attackedevery year
55,993 assaultson NHS staff
2.3m LoneWorkers in UK
81% of Lone Workersconcerned about
violence
£1 billion lostto stress ordepression
56% of those in theNHS, Local Governmentor Housing Associations
have experiencedaggression
Lone Worker Statistics
LONG BATTERY LIFE
DEDICATED ALARM BUTTON
DIGITALPRESENCE
INFORMATION
SIMPLE TO USE
ACCESSORYPACKS
DEDICATED PTT BUTTON
RUGGEDISED
BB3G
Lone Worker Device(issue to staff)
PC Client(in central office or ARC*)
*Alarm Receiving Centre (ARC)
1 2
APPs(embedded in BB3G)
3
OK
FullSet-upService
Available
InstantTalk
InstantLocate
InstantAlert
Page 5
Lone Worker Solution
The BB3G communicates with thecentral office (or Alarm ReceivingCentre – ARC) via a PC Clientwhich can be installed by your reseller supported by inTechnology.
The device is designed to be
simple to use and robust. It has adedicated alarm button, a dedicatedpush to talk button (just like awalkie talkie) excellent batterylife and the additional advantageof presence information allowingyou to see at a glance who is available to speak to in a usergroup and who is not.
BB3G Handset
BB3G Product Detail
To deliver the requirements for the Lone Worker sector(and other sectors) inTechnology has developed theBB3G handset. In simple terms it’s a blend of a mobilephone and a 2-way radio designed into a smallruggedised unit through which all 3 applications canbe used – Instant Talk, Instant Alert and Instant Locate.
The device exceeds the recently published standard for Lone Worker protection (BS8484:2009) published in Sept 2009 and was a finalist at the prestigious 2009 British Computing Awards.
BS8484:2009LONE WORKER DEVICE
COMPLIANT
Camera
VolUp / Down
PTT Button
Charger USB Port& Headset Jack
Alarm
InstantCommunications Solutions
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District TransportOffice (or ARC)
ManagementGroup
OK
OK
OK
OK
EmergencyServices
* Alarm Receiving Centre
Instant Talk
Instant Alert
Example Deployment - Estate AgentsThe disappearance of Suzy Lamplugh more than 22 years agowas front page news. In this deployment the agency staffare issued BB3G handsets and can instantly talk to, or
instantly alert to, a centralised control point – either the mainagency office or an Alarm Receiving Centre (ARC).
Example Deployment - Bus StaffIn this deployment the drivers and conductors are issuedBB3G handsets and can instantly talk to, or instantly alert to,
a centralised control point – either the district office or anAlarm Receiving Centre (ARC).
Agent 2
OK
OK
Emergency Services
Management
Agent 4
Estate Agency Office(or ARC*)
Agent 3Agent 1
* Alarm Receiving Centre
OK OK
Instant Talk
Instant Alert
OK
DriverTrain Guard
Chef
Ticket Collector
Trolley Service
On Train Control Regional Office
OK
OK
OKOK
OK
Example Deployment - Train StaffIn this scenario the train staff are effectively Lone Workers as they are dispersed over the full length of the train andfrequently out-of-sight from each other. In this example the
train staff are all issued BB3G handsets and can communicatewith each other and a centralised control point (both on andoff the train).
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Emergency Services
Housing Officer 3
HousingOfficer 2
Housing Officer 1
OK
Management Group
Housing Agency Office(or ARC*)
OK
OK
OK
* Alarm Receiving Centre
Instant Talk
Instant Alert
Example Deployment - Housing Association StaffThe UK’s 10,000 front-line Housing Association staff can allbe considered Lone Workers. In this deployment housingagency staff are issued with BB3G handsets and can instantlytalk to, or instantly alert to, a centralised control point – ei-
ther the district Housing Association office or anAlarm Receiving Centre (ARC). They can also use thehandsets to co-ordinate activity between themselves.
InstantCommunications Solutions
Page 8
Presence StatusAvailable and ‘OK’
Security 1 (Albert)
Screen Blank
Control
SECURITY
Control
Group 1 Security Group 3 Cleaning
Group 2 Leisure Centre Staff
Group 4 Maintenance
Hotel Main Office
OK OK
OK OK
OK OK
OK OK
OK OK
OK OK
OK OK
OK OK
Leisure 1 Leisure 2
Leisure 3 Leisure 4
Security 1 Security 2 Cleaning 2Cleaning 1
Maint 1 Maint 2
Maint 3 Maint 4
Cleaning 4Cleaning 3Security 3 Security 4
Instant Talk
Instant Alert
Instant Communications Step-by-StepThe following sequence works through the three core applications - Instant Alert, Instant Locate and Instant Talk. It is based on the scenario shown below in which a security
guard ‘Albert’ (one of a group of 4 security guards) initiatesan alert to control using his BB3G handset.
Pre-Alert Stage
At this stage the laptop control screen is blank and the ‘active’ wording is WHITE (indicating no-alert). The presence
icon on the BB3G handset is green / yellow indicating ‘Albert’ is available to talk to and is ‘OK’.
Hotel Lone Worker Scenario
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BB3G Orange
SubscriberActive StatusOwnerTime of AlertAlert ID
BB3G OrangeActive
25/09/2009 09:24:25813392-2009092533865
!
BB3G OrangeCrikey... Albert needs help!
InstantAlert
Control
This is gettingscary...need to pressthe Instant Alert
button
Alert ButtonSecurity 1
Discreet AlertTransmission
Presence Iconchanges to Alert status
InstantAlert
Alert Activated
Alert Received
Our security guard ‘Albert’ finds himself in a threatening position and presses the alert button on his BB3G. By designthere is no audible alert emitted from the handset since this
might escalate the tension. Instead a discreet RED FLAG appears across Albert’s presence icon which is his confirmation that his alert has been transmitted.
The alert triggers a siren in the control room (or Alarm Response Centre – ARC) and the word ‘alert’ changes fromWHITE to RED. The subscriber’s alert (‘Albert’ – BB3G Orange)
is automatically and instantly logged with a unique ID reference alongside the date and time.
InstantCommunications Solutions
Page 10
BB3G Orange !...I press Instant Locate
here...and......I have you!
A650
A651
A56
‘Click’
InstantLocate
bscriberctive Statuswnerme of Alertert ID
BB3G OrangeActivealertcontrol@pt25/09/2009 09:813392-200909
BB3G Orange
SubscriberActive StatusOwnerTime of AlertAlert ID
BB3G [email protected]/09/2009 09:24:25813392-2009092533865
!
I have control
...Got a yellowflag...good, help
is coming
Unique alertID and full audit trail
‘Click’
InstantAlert
Alert OwnershipThe controller then takes control of the alert by clicking theicon circled. The moment he does this the system automaticallylogs him as the owner of that alert and populates the screen
with his electronic tag. At the same time a discreet alertacknowledgement is transmitted to the BB3G handset andthe flag changes from RED to YELLOW.
Alert Located
The control room (or ARC) then clicks the ‘Instant Locate’ icon on thedashboard and using Google Maps ‘Albert’s position is triangulatedusing GPS.
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BB3G OrangeSecurity 1 (Albert)
Security 2
Security 3
Security 4
PC ClientControl
! ControlOK...decision......I’m going to call in help from the 3 other
security guards
ONE TO ONE
ONE TO PRIVATE GROUP
ONE TO ALL
Instant Talk OptionsInstantTalk
WIDE AREA
BB3G Orange !...Zoom
Otley Road
Beckw
ith
Ro
ad
InstantLocate
Location ‘Zoomed’
Response Decision
Using the zoom capability embedded in Google Maps, Albert’s location is pinpointed to the junction of two roads
– in this example the junction between Otley Road and Beckwith Road.
Having located Albert, the control room then decides on a response. In this example the controller decides not to speakto Albert directly in case his position is compromised. Instead
the controller decides to speak to the other three membersof the Security Group – Security 2, 3 and 4. The controller selects them on his screen.
InstantCommunications Solutions
Page 12
BB3G OrangeSecurity 1 (Albert)
Security 2 Security 3Security 4
ControlManagement
! Security
I know Security 2,3 & 4 are available from their ‘presence’ icons
When I select themthe lettering turns RED
Alert Icon (Security 1 - Albert)
Presence Icons
Available Icon(Security 2,3 & 4)
‘Click’
BB3G OrangeSecurity 1 (Albert)
Security 2 Security 3Security 4
ControlManagement
! SecuritySecurity 2,3 & 4......Code RED on Security 1......location is Junction of...
‘Click & hold’
InstantTalk
Confirmationof transmission
!You are talking
Security 2, 3 and 4 SelectedThe controller (or ARC) makes his selection ‘active’ by highlighting Security 2, 3 and 4 and clicking ‘enter’.
The controller is reassured that the selection is active because the lettering turns RED.
Message Broadcast
The controller now simply holds down the GREEN phone iconand sends a broadcast message to Albert’s colleagues –
Security 2, 3 and 4. The message is deliberately not transmitted to Albert’s handset.
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OK
This basic headset comes in the box with the BB3G. It plugs directly into the BB3G and I receive calls via the earphones
and transmit by pressing the PTT button on the BB3G
I receive calls by the earpiece...and transmit via the ruggedised Vigilite
The Vigilite connects to the BB3G via Bluetooth
OK
BluetoothVigiliteBB3G
Accessory Kit 1Supplied with the BB3G handset
Accessory Kit 2Average noise environments
Further accessory details on our website: www.instant-communications.co.uk
InstantCommunications Solutions
Page 14
I receive calls through the earphones......and transmit into the headset microphone by
pressing the button on the Vigilite (or BB3G)
OK
BluetoothVigiliteBB3G
OK
I receive calls via the headset......and transmit into the headset microphone bypressing the PTT button on the remote control.
Bluetooth Bluetooth
LED Indicator
Reset Button
Charging Inlet
Necklace
PTT Button
Multi Button
Accessory Kit 3Average noise environments
Accessory Kit 4High noise environments
Further accessory details on our website: www.instant-communications.co.uk
Page 15
About inTechnologyInstant Communications is provided by acknowledged industry leader inTechnology. It is headedby Peter Wilkinson, the founder of Freeserve, Planet Online and Sports Internet, and is one ofthe most respected Managed Service providers in the UK.
The multi-million pound investment in Instant Communications(comprising Instant Talk, Instant Alert and Instant Locate) hasnow matured to the point that it is firmly established as theUK market leader. It has been selected as the Instant Communications solution of choice by high profile customergroups including facilities management groups, major retailchains, the emergency services, schools and universities.
It is delivered as an SMS software download to supported devices or embedded in the firmware on inTechnology’s own Instant Communications Device (BB3G). It will also soonbe available as an API option to enable the applications tobe embedded in other vendors’ devices.
Partner Programme
InTechnology is currently developing a comprehensive partner programme for its Instant Communications technology. This will embrace:
• Device Partners
• Accessory Partners
• Connectivity / Network Partners
• Risk Assessment & Training Partners
• Specialist Resellers
For further information please see our partner programme at www.instant-communications.co.uk
Return on Investment
Staff suffering incidents as a consequence of an employer’s lack of adherence to duty of care responsibilities may lead to:
• Increased litigation costs
• Increased insurance costs
• Long term absence
• High staff turnover and increased recruitment / replacement costs
• Low morale
Adoption of an effective Lone Worker solution – such as inTechnology’s BB3G and PC Client solution – not only addressesthe employer’s duty of care responsibilities but also enables improved workforce management through its suite of InstantCommunications applications.
Effective Corporate Governance and Corporate Social Responsibility dictate that organisationscannot afford not to protect their Lone Workers
Your Nearest Reseller
Helpline: 0800 1234 567www.instant-communications.co.uk
email: [email protected]
Cellutions LimitedPennington House55 Hoghton StreetSouthport PR9 0PG(t): 0870 760 4444
(e): [email protected]
InstantCommunications Solutions