CELEBRATING 20 - Pinarc Disability Support Report cover photos/Pinarc...CELEBRATING 20 YEARS 3 With...

ANNUAL REPORT 2018

20YEARS

CELEBRATING

2 Pinarc Disability Support | ANNUAL REPORT 2018

VISIONOur services enable people with a disability, their families and carers, to be equal and valued members of the community.

MISSION STATEMENTTo make a positive difference for people with disabilities and children with developmental concerns by providing opportunities for them to maximize their potential.

Marianne Hubbard Chief Executive Officer

Donna Hogan Executive Manager Corporate Services

Sara Cavanagh Executive Manager NDIS Services

Alex Lannan Business Manager Finance

Andrea Curran-Bennett, Manager Therapy Education and Support Team

Marisa Wines Manager Therapy Education and Support Team

Jill Bothe Manager Active Living Options Team (resigned April 2018)

Gary Humphrey Manager Active Living Options Team

Mission Statement .................................. 2

Leadership Team .................................... 2

Board Members ...................................... 4

Chair and CEO Report ............................ 6

Strategic Plan Review .......................... 10

Celebrating 20 Years............................. 11

Support Coordination Team Report ..... 12

Therapy Education and Support

Team Report ......................................... 16

Active Living Options Team Report ...... 20

Financial Plan Management ............... 24

Team Report

EasyTech Living Team Report ............. 22

Quality & Human Resources Report ... 26

Finance Report ..................................... 38

Finance Statements ............................. 39

Contact details ...................................... 40

CONTENTS

20YEARS

CELEBRATING

Printed on 100% recycled IMPACT LASER

Pinarc has been absolutely marvellous for us during the NDIS transition and I couldn’t have managed without them.

LEADERSHIP TEAM

CELEBRATING 20 YEARS 3

With Financial Plan Management … I choose where I spend my NDIS package.

Being able to choose her own therapist was a priority for Alicia, after all she was trusting them with the care of her very precious child. Initially she found that using her funding wasn’t quite so simple, with some therapists “refusing to see us as they wanted their money instantly before we left the clinic”. NDIS funding can only be claimed after the service has been delivered, so she says, “it is stressful trying to find the upfront payment for therapy which can be hundreds of dollars a week”.

Luckily for Alicia, Pinarc’s Financial Plan Management (FPM) has made all the difference and she says that “the therapists are paid very quickly, and we’ve never had a problem with even the therapists who initially wouldn’t take us on. Under FPM they are finding the process easy and are now even taking on more patients under FPM.”

Pinarc’s FPM lets you choose

your preferred provider even if they are not registered with the NDIS, pays your invoices each week and provides you with a monthly report to track your spending. It takes care of all the administration, tracking expenditure, claiming and payments so that you can get on with what is really important, which is time with

your family. Alicia says “It’s a fantastic set up and I would recommend anyone to do it. Pinarc are a godsend to many families and make the processes much easier for everyone.” She adds, “I hope more people realise that things like this are available which means more accessibility to treatment and intervention”.

Pinarc’s FPM is covered through NDIS funding,

for further information please contact Central Intake Service

on 5329 1398.


BOARD MEMBERS

Dr. Barry Packham (Chair) A.S.M.B. (Ball), M.B.A. (Melb), Ph.D. (Mon), F.A.I.C.D

Barry has been variously a company chairman, company director, president/CEO in of a number of different industries in companies incorporated in various countries in both hemispheres. In his final role as Executive Chairman of Carl Zeiss Vision International and associated joint ventures, he led businesses totalling $1B+ turnover and some 10,000 employees. He has also until recently provided consulting services to various City of London financial services businesses, including Deutsche Bank. His local interests include Chair of Pinarc, President of the Ballarat Sportsman’s Club and President of the not-for-profit Ballarat Karate Club.

Eric Braslis (Deputy Chair) B.A.A. Urban Planning (Toronto), MBA (Deakin)

Eric is Chief Executive Officer, Golden Plains Shire Council. Previously Eric has been the CEO at Gannawarra Shire Council and has previously held a number of senior executive roles at Ballarat City Council and at Hobsons Bay City Council. Eric has also completed the Executive Leadership program at Harvard University (Boston) and is a graduate of LGPro’s XLP program. He is presently on the Board of Pinarc Disability Support, IPWEA (Vic) (Institute of Public Works Engineers Australasia), the Victorian Building Authority (Building Appeals Board) and G21.

Adam Rogers (Secretary and Treasurer) BSc (Biochem), B.Eng (Chem), AdvDip Bus.Man

Adam is an experienced government executive, specialising in strategic management and service delivery excellence in people-based businesses. Having worked in the emergency management and occupational health and safety fields, Adam brings a wide range of skills that assist Pinarc to meet their broader corporate legislative obligations. Adam is passionate about technology, and the opportunity that it offers to improve the lives of many people. As the Board Secretary, Adam chairs the Finance Sub-Committee, and is a member of the Quality and Risk Sub-Committee. Having been on the Pinarc Board for over 8 years, Adam continues to learn more about this remarkable organisation, and remains in awe of the commitment, love and caring of the people that bring Pinarc to life.

Jenny Tunbridge B.N. (post grad), M.Ed. (Leadership and Management), Grad. Dip. A.I.C.D.

Jenny is Project Manager, Aged Care Branch, Department of Health and is a registered nurse with over 30 years’ experience working in the health sector and also holds a Critical Care Nursing Certificate. Her career has spanned a range of clinical, senior and executive management roles. The majority of her career has been dedicated to either working in or supporting the effective performance, quality care and contemporary governance of health services in rural and regional Victoria.


Leo Styles B.TH, Grad. Dip. Educational Administration, Ass. Dip Pastoral

Leo Styles has worked in a variety of roles with the Department of Education for over 35 years. Leo’s involvement began when his second son was born with physical and intellectual disabilities 25 years ago and has continued to this day. He has become involved in various committees and made active representations to all forms of government to enhance the lives of children with disabilities in areas such as transport, school holiday programs and specialist education services. Leo continues to be interested in promoting the needs of people with disabilities, especially children, and in ensuring that they are being provided with the opportunities to allow them to develop and grow into the best people that they can be.

Dermot Conaughton B. Laws (Hon), B.B.M. (Deakin)

Dermot is an Associate at Heinz & Partners Lawyers. He provides advice to corporate and commercial clients on a broad range of matters including acquisitions and sales of business and commercial property, trusts and companies, stamp duty and land tax issues, shareholder and partnership agreements, restructures, franchising, intellectual property (including trademarks and licence agreements), retail and commercial leasing. Dermot is heavily involved in the Ballarat community. He is a committee member and the Young Lawyer Representative for the Ballarat District Law Association, a present contributor for Rotary International Young Ambition Ballarat and has prior board experience with a local sporting organisation.

Karelia Daracott (resigned February 2018)

20 YEARS OF CHAIRS

Kate Serrurier

John Mildren

Heather Campbell (Groeneveld)

Andrew Robson

Bob O’Shea

Craig Coltman

Sharon Knight

Doug Kimberley

Barry Packham

20YEARS

CELEBRATING


CHAIR AND CEO REPORT

As we come to the end of the 2017/18 and the second year of NDIS across the Central Highlands, we are beginning to see the light. Nearly all existing Pinarc customers have transitioned and we estimate that around 90% of participants who are eligible are financially better off. With increased access to school aged and adult therapy, group activities and new services such as financial plan management, we are more hopeful about the future.

This is not to say that the past year has been without its challenges. The lack of decision making on equipment for families has caused considerable hardship as children have outgrown the size of the original request for assistive technology or others experience their condition deteriorating. There has been insufficient funding for Support Coordination and too many people have been left to try and set up plans without assistance. We have managed cash flow through the NDIA portal failure, and implemented time-consuming processes required to fix system errors. The process of tracking the recoup of State Government funding as customers transition into the scheme has been particularly complex and unclear.

However, we are also very grateful that over the past year the NDIA has increased its focus on improving intake for families by allowing more time in planning. It has been good to see the reduction in the number of plans returning through the NDIA appeals process for review. We have been pleased by the significant improvement in communication and relationship with NDIA staff and Local Area

Dr. Barry Packham Chair

Marianne Hubbard Chief Executive Officer

This year we celebrate 20 years and reflect on how we have continued to reinvent ourselves over this time. From the original amalgamation in 1998, we have moved through a significant period of social and political change where the rights of people with disability, entrenched in legislation, have flowed through to disability supports. Pinarc has forged a path of increasing professionalism, improved quality, greater efficiencies and above all a focus on customer choice through genuine partnership.

7CELEBRATING 20 YEARS

Coordinator Planners who understand that our goal is shared; to support the best outcome for each customer possible.

Our end of year financial result is very lean but positive given the complexity of transitioning from block funding to individualised funding continuing through the year which required some structural realignments. With an end of year surplus of $25,839.00 we have demonstrated a clear focus through very uncertain times. We expect to return to normal surplus levels in the coming financial year.

We experienced some growth through additional early childhood intervention service packages and consolidated our base with an office in Melton.

In addition to managing the challenges of ongoing financial transition, we have continued to make capital investment into buildings. In October 2017 we purchased the historic primary school at 120 English Street, Golden Point. The building, opened in 1875, had undergone significant renovation by former owners BEST Community Development. Today the large classrooms are a perfect space for groups such as the Independent Living Skills Program and the Funky Turtles to spread out.

Between term times, the site is bustling with 50+ children and teens in our very popular holiday programs. We have been pleased to be able to maintain U3A’s presence on site through lease of one classroom and the Community Shed.

Across town, we have continued to redevelop the Bonshaw site at 300 Tait Street with every space undergoing upgrade or renovation. We have been particularly delighted by the strong partnerships forged in this endeavour. Ballarat Group Training/The Gordon students have been completing training in landscaping using the practical experience of restoring the grounds. We were very grateful for the donation from Fifteen Trees and Harrison Funerals of 25 fruit trees to support the creation of a sustainable food garden. Other donations included funding from Rotary Wendouree Breakfast, Avalon Nursery, Plant Growers Australia, State Trustees, and City of Ballarat, Sebastopol Community Fund.

We have had some significant changes in personnel over the year. We said goodbye and many thanks to Karelia Darracott who stepped down from the Pinarc Board and was replaced by Dermot

The service we have received for our child has been nothing short of amazing and truly life-changing.


Conaughton. Jill Bothe who commenced as an Occupational Therapist and moved into management positions departed earlier in the year. With 29+ years of experience, Jill brought skills, compassion, professionalism and humour to her work and we were enormously grateful for her contribution. In her place, we warmly welcome Gary Humphrey as the Manager of the Active Living Options Team. We said goodbye to Greg Veal who enabled us to get EasyTech Living up and running and have employed experienced technical solutions and sales staff who are continuing the great start provided by Greg.

Our focus on communication has remained a priority for this year with an active presence on social media and strong support from local media outlets. We have strengthened our processes for gathering feedback from customers through text messaging and survey monkey reporting and as a result have improved our own communication and feedback.

Strengthening our customer service response is an ongoing focus and we introduced a monthly staff Customer Service Award at the beginning of 2018. With peer nominations of exemplary staff initiative, our award program keeps customer service at front of mind as we celebrate the nominations each month.

Our 20th year has been one of strong consolidation and we look forward to an increased developmental and innovative 2018/19. We have several exciting projects underway, including a great partnership with Spot on Pots that will see us working collaboratively to create a small wholesale nursery to teach horticultural skills to participants. The space at the Bonshaw is moving closer to being able to plan for the future café and we will be exploring opportunities to develop a theatre group. We will be looking to technology to expand access to therapy services in rural and remote areas and continuing to develop EasyTech Living. Lastly, following a project with BREAZE exploring sustainable heating and cooling, we will be looking at further reducing our environmental impact and investing in passive energy solutions for our buildings.

As we celebrate our 20th Birthday, we invite you to celebrate with us the many large and small achievements of Pinarc customers. This report contains stories of hopes, dreams and perseverance and we congratulate both customers and staff who make these come to life.

DR. BARRY PACKHAM, CHAIRMARIANNE HUBBARD, CHIEF EXECUTIVE OFFICER

We feel very lucky that our child was given this opportunity.


PINARC GOLDEN POINT

• Internal fencing to create safe space for kids & teens holiday programs

• New program kitchen with oven and stainless-steel benches

• Storage for instruments and carpet in music rooms

• Office spaces

• Hot desks for visiting therapy and support coordination staff

• Renovation of vegetable garden

• Creation of accessible and ambulant toilets

PINARC BONSHAW

• Renovation of industrial kitchen

• Creation of front counter with coffee machine

• Creation of accessible toilet

• Renovation of the sunroom to create additional program space

• Renovation of bedrooms to create break-out rooms and office space

• Renovation of gardens

• Creation of new parking and driveways

• Painting of external building

PINARC LUCAS

• Creation of walkway closing off warehouse space to reduce heating loss

• Increased storage cupboards for therapy equipment reducing dust and damage

• Upgrade of rooms in warehouse to use as archiving space

PINARC PENNYWEIGHT

• Replaced hydrotherapy pool hoist

• Replaced air-conditioning to program rooms

Capital works increasing space for programs

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STRATEGIC PLAN REVIEW

STRATEGIC OBJECTIVES ACHIEVEMENTS IN 2017-18

Ensuring our customer service is responsive to individual needs and exceeds expectations

• Customer Service team recipients of Rotary’s Pride of Workmanship Award• 2 staff travelled to work in Nepal through the Pinarc Professional Development Award• Established monthly staff recognition Customer Service Award• Created video to reduce attendance time at information sessions• Customer consultation: renovations, strategic plan, branding of buses etc.• Greater use of text and email to communicate with customers• Extensive media cover exposing more people to the services we offer, and celebrating customers’ and partners’ achievements• New 1800 PINARC phone number• Online system for collection and collation of customer feedback• Innovative staff ideas collected through Blue Sky Dreaming books

Delivering high quality services that support each person to achieve their full potential

• Ongoing advocacy and lobbying • Successful external quality audit• CEO finalist in Victorian Telstra Women in Business Awards• Updated staff IT skills • Implemented internal audit schedule to ensure compliance and quality • Introduced systems to record goals, measure progress & report back

Building a sustainable future • Purchased Golden Point – official opening held Oct 23rd• Upgrade to Bonshaw gardens and building• Upgrade of toilets and kitchen at Golden Point• Financial Plan Management – critical analysis led to streamlined systems. Now biggest provider of FPM in region • Increase to fleet with new branding • Melton service continued to grow

Increasing customers access to opportunities and choices through strategic partnerships

• Consulted on Ballarat Health Service Disability Action plan• Partnered with BGT and Gordon TAFE designing and maintaining gardens • Collaborated with 15 trees & Harrison Funerals to create orchard• St Pats student volunteers working with ILS participants• Partnership MiLife- Victoria back of house development exchange• Partnership Spot on Pots to develop horticulture program at Bonshaw• Sailability to participate in sailing on Lake Wendouree• U3A providing opportunities for collaboration and volunteers• Building partnership with Central Highlands Water to provide work placements for people with disability

Pinarc Disability Support | ANNUAL REPORT 2018


1980s: Decommissioning of large institutions

1992: Disability Discrimination Act 1992

1998: Creation of Pinarc Support Services: amalgamation of Playhouse Early Childhood Intervention Program, Interchange, Noah’s Ark and Recreation Connection

2000: Spastic Society of Victoria (now SCOPE) at Pennyweight Park Centre merged into Pinarc

2000: Pinarc took over Pennyweight Park building, 222 Otway Street South

2001: World Health Assembly introduced the International Classification of Functioning, Disability and Health which recognises restrictions to social participation as a dimension of disability

2001: Location of therapy services at King and Gent Streets

2004: Leo Callinan (dec.) Life Member of Pinarc, received an Order of Australia Medal for his work supporting people with disability

2004: Opened new Pinarc site at Lake Gardens

2004: Funky Turtles established

2006: Victoria Disability Act 2006 formalised a person-centred approach to disability support

2007: Introduction of Australian Disability Quality Standards

2007: Pennyweight Ladies Auxiliary disbanded after contributing 30 years of fundraising

2008: Departure of Pinarc’s inaugural CEO Jenni Sewell, replaced by current CEO, Marianne Hubbard

2008: Introduction of Individualised Support Packages and self-directed funding

2010: All funding for day services individually attached to participants

2010: Name changed to Pinarc Disability Support

2010: Commenced Central Intake Service to streamline access to services

2011: First achieved full quality certification

2012: Introduced key worker model and trans-disciplinary team to early childhood intervention

2012: Commenced delivery of Helping Children with Autism and Better Start Packages

2013: Won Early Childhood Intervention Service packages in Melton in consortium with Gateways Support Services & opened office in Braybrook.

2013: Commenced Independent Living Skills Program at the Ballarat Specialist School Farm

2014: Trial of National Disability Insurance Scheme in Victoria

2014: Commenced service delivery under NDIS

2014: Purchased 1828 Sturt Street, Alfredton

2014: Opened office in Melton

2014: Introduced Professional Development Award for staff to travel to work in Nepal with partner agency CBRS (Community Based Rehabilitation Service)

2015: Introduced integrated software solutions for finance, human resources and client management

2015: Introduced lean thinking through Supporting Our Customer Service Project

2016: Purchased 300 Tait Street, Bonshaw

2017: NDIS commenced across Central Highlands

2017: Purchased 120 English Street, Golden Point

2017: Commenced EasyTech Living, a Pinarc social enterprise providing individualised smart tech solutions to maximise independence and increase safety

2018: Pinarc Disability Support celebrating 20 years

20YEARS

CELEBRATING

CELEBRATING 20 YEARS


SUPPORT COORDINATION TEAM REPORT

We have become experts in interpreting the NDIS jargon and assisting participants to both understand what their plan includes and assist them to access the services they require to meet their goals. We have also become experts in navigating the NDIS reviews process. Many plans have gaps or errors that need to be addressed and our Support Coordination team know the right avenues to support the changes required in plans.

Support Coordinators have supported clients and families to understand and access:

• Supported and semi-independent accommodation; Support coordination was successful in supporting a woman to have a unit installed in her backyard

• Therapy services including Occupational Therapy, Speech Therapy, Physiotherapy, Dietician, Exercise Physiology

Sara Cavanagh Executive Manager,

NDIS Services

Pinarc’s dedicated team of five Support Coordinators have delivered services to 103 NDIS participants over the previous 12 months and this number continues to grow.


• Group and facility-based respite

• Behaviour Intervention Supports - including psychology, art and equine therapy

• Navigate the equipment and home modification process

• Appropriate Continence products

• Funding with assistance to monitor expenditure

• Additional support for when NDIS processes do not quite go to plan or meet needs

• Capacity building to implement plans independently

• Plan reviews and supporting Local Area Coordinators’ understanding of needs

• Service agreements with differing requirements across multiple agencies

Some of the daily concerns raised by participants that Support Coordinators are assisting with include: insufficient funding for transport; incorrect plans, 2nd plan reductions with no explanation or changes to support needs; gaps created by plans ceasing and then recommencing.

As NDIS has evolved, numerous new services have also become available within our Region. It is the Support Coordinators’ role to keep up to date with new services to ensure families have choice and control over how they utilise their plans. They need to think outside of the square in relation to how services might be delivered, under NDIS there are greater opportunities for services to be delivered flexibly.

It has been a challenging time for families as they try to understand and implement supports under the NDIS, our Support Coordination team do all they can to assist families to access the services they require to meet their goals.

SARA CAVANAGHEXECUTIVE MANAGER, NDIS SERVICES

My son attends holiday programs and youth group and loves it.


PINARC BALLARAT CUSTOMERS | PRIMARY DISABILITY

Autism Spectrum Disorder 25%

Developmental Delay 10%

Down Syndrome 4%

Cerebral Palsy 6%

Global Developmental Delay 5%

Aspergers 3%PSFO no diagnosis 5%

Rett Syndrome1%CHARGE Syndrome 1%

Cornelia de Lange Syndrome 1%

Epilepsy 1% Acquired Brain Injury2%

Intellectual Disability 18%

Other 7%

PINARC MELTON CUSTOMERS | PRIMARY DISABILITY

Development Delay 40%

Autism Spectrum Disorder 32%

Global Developmental Delay 6%

Di George Syndrome 2%

Down Syndrome 2%Dwarfism 2%

Intellectual Disability 2%Multiple Sclerosis 2%

Neurological 2%No diagnosis 2%

Other 8%

PINARC CUSTOMERS BY GENDER

Female 36%

Intersex 1%

Male 61%

Unspecified 2%

PINARC CUSTOMERS BY AGE

0-16 years

0-16 years56+

years

16-25 years

36-45 years

26-35 years

SUPPORTING PINARC CUSTOMERS

The training and knowledge that you have given to us all has been fantastic and amazing.


Smoothest easiest accommodation transition to date. Support Coordinator, Jodie.

The time had come when Alex’s support needs were too high for his family and his Mum felt that supported accommodation was his best option. With her Pinarc Support Coordinator, she checked the current vacancies list on “the Housing Hub” website and found a good match. After having a look and feeling that it was a good fit, her Support coordinator helped to submit an application together with his recent Occupational Therapy report.

The great news is that the NDIS process was so smooth and straightforward. After a few transition sessions at the house, Alex is loving his new home!

With Support Coordination … I can now move out of home


Andrea Curran-Bennett & Marisa Wines

Managers Therapy Education and Support Team

There has been a noticeable trend towards increased funding for services in the 12 -18-year-old age group. We have also connected with many young adults who previously did not have access to therapy services. The transition to the NDIS has not been without its challenges. All staff have had to learn and adapt to the new service model as the NDIS continues its evolution.

This year we were allocated additional ECIS places in Western Metro region ahead of the NDIS roll out in October 2018. Preparation for transition to NDIS in the Western Metro Region is in full swing.

We continue to provide support to Kindergartens through our Preschool Field Officer and Kindergarten Inclusion and Support Programs. These programs focus on supporting preschool

This year our primary focus has been on supporting customers and families to transition to the NDIS and walking alongside them to understand and navigate this new system. The majority of previous customers now receive funding for intervention services through the NDIS.

THERAPY EDUCATION AND SUPPORT TEAM REPORT


educators and children with additional needs to participate in Kindergarten. As part of the NDIS transition, the Grampians Regional Communication Service (GRCS) was

phased out in preparation for the Information Linkages and Communication initiative of the NDIS. However, it was quickly recognised that this transition needed to be supported and interim funding until June 2019 was reinstated. The GRCS has been working with local government and the NDIS to increase awareness of the needs of people with complex communication.

We have delivered a range of therapeutic groups, including the Picky Eaters Group, Social Skills groups and Therapeutic Lego group. Pinarc remains committed to supporting the community to understand and meet the needs of children and adults with disability. Over the past 12 months we have extended the Tools for Preschools series by offering workshops in Ballarat, Bacchus Marsh, Ararat and Bannockburn. TES staff have been invited to present to various schools and tertiary institutions on “Sensory Processing, Emotional Intelligence and Everyday Functioning”, “Positive Behaviour Support” and “Key Word Signing”. We continue to offer the “Visual Pop Up Shop” each term.

The TES team participated in the annual Ballarat Careers Expo, Ballarat Autism Network Expo, Melton Carers Expo, Inclusion Expo and Children’s Week.

ANDREA CURRAN-BENNETT & MARISA WINES MANAGERS THERAPY EDUCATION AND SUPPORT TEAM

Really responded positively to me copying his play … he looked at me intently and gave a huge smile … it has helped me to feel a stronger connection with him.

You are an amazing keyworker, being a mum with a child with special needs feels quite daunting at times.


With Speech Pathology … I can now communicate

A beautiful little girl walked into our lives and quickly grew into our hearts. This gorgeous 2 yr. old child came with some challenges; she is profoundly deaf and had no speech at all. But she is also incredibly tough, resilient, funny and very intelligent.

With Speech Pathologist, Georgie’s help, our girl has had some very intensive assistance in both verbal skills and some Auslan. In just a few months, we’ve been blown away and so entertained by our little one as she develops more skill in language and communication. Georgie has approached us with such warmth, enthusiasm and energy. She uses her skills via games and play to teach … it is wonderful to watch this happen.

Georgie has attended meetings with other professionals and helped us to identify some other physical, safety and emotional needs, then assisted us to get support in those areas too.

To watch the change and development in our little one has been astonishing! It’s been lovely to see her frustrations and some anxiety fall away as her communication skills have developed. This has also had a huge impact on her general behaviour.

I honestly don’t know how we’d have coped without our fantastic Speechy!


I’m happy because Pinarc is allowing me to do what I want to do.

Jenny Noy’s goals are to maintain or even increase her stamina and mobility so that she can continue to socialise within the community. A joint approach between her Pinarc Physiotherapy and Adult Options Day Program staff enables Jenny to maintain her functional ability to get in and out of a car independently. This allows her to continue with her community access with another provider. Following a recent review, she now participates in hydrotherapy in the Pinarc pool each week.

With Physiotherapy and Day Program …I can now continue to socialise.

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ACTIVE LIVING OPTIONS TEAM REPORT

Gary HumphreyManager Active Living Options

• Interchange program

• Holiday programs

• Camping programs

• Youth groups

• Teen league (Asperger’s group)

• Sports hub

The ALO team continues to respond to the challenge of ensuring a successful environment for customers and our programs. The teams have maintained their enthusiasm, passion and dedication while continuing to build on our experience and history. We now have consolidated our support services to customers over 3 sites across Ballarat; Otway St, Golden Point and Bonshaw.

• Adult options

• Independent living skills

• Funky Turtles (adult music program)

• Turtle Arts

• Adult weekend social group


The last year has seen the Active Living Options (ALO) team consolidate and fine tune programs to provide increased choice and support to customers.

The suite of programs under the ALO banner demonstrates our commitment to the “we can do” attitude at Pinarc:


Some of the highlights across the ALO team over the last 12 months has been:

• Curriculum development for Independent Living Skills (ILS) program and timetabling

• Delivery of holiday programs at our Golden Point site

• Bonshaw redevelopment

• Golden Point redevelopment

• Ongoing education and support for staff in Supportability, our client management system

The NDIS will continue to drive our need for system management and review processes to be part of our everyday business. Staff recruitment for support workers has its own set of challenges and we are looking forward to trialling a new group-based recruitment program in the next 12 months.

Overall, we have achieved some fantastic results that will have long term benefits for customers and the organisation and we are looking forward to the next 12 months. Well done everyone and thank you all.

GARY HUMPHREYMANAGER ACTIVE LIVING OPTIONS

I got goosebumps and it brought a tear to my eye! Thank you for all your hard work in getting him there, it has been a great success.

Just wanted to tell you how much I enjoyed the holiday program. Everyone was really welcoming and the procedures you have in place make it really easy to work there!

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I think the Funky Art program do a wonderful job and Sam really enjoys attending the program. Greg McPherson-Berry, Sam’s father

Sam McPherson-Berry attends Turtle Arts and loves painting and drawing using various techniques and mediums. His vibrant artworks, regardless of medium, reflect his focused yet colourful and sometimes cheeky personality. This year Sam showcased his art in a group exhibition ‘Abstractavists’ at Studio 408 Buninyong. In this exhibition Sam successfully sold one of his paintings.

With Turtle Art ...I can now exhibit my art.



IN RESPONSE TO CUSTOMER FEEDBACK, WE HAVE:

• Improved waitlist management to make it more transparent and keep customers up to date

• Undertaken an IT audit to improve our telephone system and response times

• Continued to review and improve finance procedures

• Added a feedback form to our website, so feedback on how we are doing can be given instantly.

• Increased customer privacy through staff training and created more private customer spaces for conversations at each site

• Improved car parking and driveways at Bonshaw

• Added term dates to website

• Created timetables for the Independent Living Skills Program

• Streamlined Financial Plan Management processes

20YEARS

CELEBRATING

EXTERNAL QUALITY AUDITS

PASSED 2017/18

• DHHS Desktop review against Service Agreement

• DHHS Out of Home Care

• Human Services Standards & ISO 9001:2008

• Department of Health Home Care Standards

• Department of Education, Early Childhood Intervention Services


FINANCIAL PLAN MANAGEMENT TEAM REPORT

Pinarc took this on as an offering in the 2017 financial year but it has been the 2018 year that has seen the most exciting developments.

Firstly, we undertook a full review of our process to ensure we could provide the best service to our customers and their providers. This included creating a more streamlined approach to our processing and increasing the frequency of NDIA claiming and creditor payment runs. The result has been shorter payment times for the providers and reassurance to our customers that their providers are paid within appropriate time frames.

In addition, we also provide regular statements to all customers to help them understand what invoices have been paid and the current state of their plan.

We have also seen a wonderful response to our customer’s needs through our very dedicated team of customer service officers. We have received kind and supportive feedback regarding the team and this has shone through with the presentation of the Rotary Pride of Workmanship Award. Furthermore, team member Laura Mengler has also been the recipient of a Pinarc Customer Service Award.

The combination of renewed processes supported by a dedicated team has seen growth of the FPM program exceed expectations in 2018. This growth has led to increasing the staffing of the team to ensure we can continue to provide excellent service as our customer base continues to grow.

With the growth, has come a steep increase in workload and I’d like to thank all members of the team for pushing through these busy times to ensure our customers are looked after for 2018 and beyond.

ALEX LANNANBUSINESS MANAGER FINANCE

One of the exciting areas of growth for 2018 has been our Financial Plan Management (FPM) program. FPM allows NDIA customers the flexibility of choosing service providers whilst delegating the responsibility of managing invoice payments to Pinarc.



Marley: I love the staff buddies and the different activities we get to do.

Paige: I love making new friends and participating in the different activities.

Marley and Paige Kennedy Slater’s goals were to improve their social skills and access more social activities. They have both blossomed since joining Pinarc’s Holiday, Saturday Youth Group and After School Programs. Marley enjoys chatting with her peers and her confidence has really improved. Paige has developed her social skills and independence and now enjoys taking a leadership role in helping other customers enjoy their time at Pinarc.

With Social Groups ...we can now make friends.


EASYTECH LIVING TEAM REPORT

Sharon Smith Sales & Marketing Manager

Easytech Living

Branden Stoddart Technical Solutions

With the launch of its new social enterprise, EasyTech Living, in 2017, Pinarc are clear leaders in an exciting new future using Assistive Technology. This technology provides practical and simple solutions for people who have trouble with everyday living tasks. Most people know of assistive technology as wheelchairs, handrails and walking frames. Easytech Living takes assistive technology to the next level by offering home automation that is customised to work with the strength of each individual. We use sensors, voice control, button switches and smart devices to allow almost anything in a home to be automated – doors, windows, lights, blinds, gates – even television and music! We are committed to working alongside customers to find their best solution.

Our goal is to increase independence, assist people to remain living at home and keep them safe – both at home and while out in the community.

A man we recently met had been diagnosed with Motor Neurone disease. The disease had

Since its inception 20 years ago, Pinarc has always strived to be at the forefront of disability service delivery to ensure that customers can live the best life possible.


progressed to the point that he could no longer open his front door, blinds or windows, turn on lights or heating. We were able to offer simple solutions which included being able to automate all of these by simply touching an icon on his iPad. He will now be able to stay at home with his family and maintain his independence for much longer.

We have also assisted the family of an elderly woman who was experiencing distress as she was forgetting to press her alert button at the allocated time each day to let her family know she was alright. The solution was to install motion sensors in the lounge and hall areas which would send an alert to a family member’s smart device when she was up and about. EasyTech Living has reduced some stress for this customer and given peace of mind to her family.

One of Easytech Living’s key areas of focus is to work with other service providers, individuals and families to build awareness of assistive technology and the real difference we can make to improve people’s lives. We look forward to sharing the possibilities with you in 2018/19.

SHARON SMITHSALES & MARKETING MANAGER- EASYTECH LIVING

EASYTECH LIVING FREE SERVICES

• In-service training for staff

• Updates on new technology

• Information for carers

• Presentations to customer groups

• Information about potential funding

• Hands on demonstration of tech-solutions

Vision statement

People in every home in Victoria will have access to customised automation technology solutions that adds value to and simplifies their lives.

Mission

We build confidence and knowledge in our customers and find cost-effective technology solutions to help solve everyday problems.

We want our customers to feel safe, in control of their environment and able to get on with the things they would rather be doing.

Values

1. Social Responsibility

2. Integrity

3. Respect

4. Excellence

With this simple little device going shopping or on a trip to the zoo is far less stressful than ever before.

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With EasyTech Living … I can now control my environment.

Cory Panozzo is an intelligent young guy who loves music, good movies and is a Harry Potter enthusiast – owning many great collectors’ items! He also lives with a disability.

Having very limited movement, he requires 24-hour care and lives in supported accommodation. Like any young adult, one of Cory’s goals is to become as independent as he can, and he worked closely with EasyTech Living to achieve this.

EasyTech Living set up controls on an iPad to automate his wall fan, window, blinds, ceiling light and a lamp. If Cory is feeling warm he can now open his window and turn on the fan to cool himself down. He can also dim the lights in his room to make it feel more welcoming and comfortable.

“I can stay up later at night because I can turn the light on and off whenever I want. I can sleep in because it’s up to me when I want to open my blinds, and I can shut them during the day

whenever I want to watch a movie” says Cory. “I also feel more secure at night, because if I hear a noise that worries me, I can turn on the light to see what’s going on. I don’t have to rely on the carer’s so much although sometimes I still forget that I can now do all these things for myself!” Cory’s big smile says it all.

I would like a private home theatre set up in my room next!

Very sadly Cory recently passed away and we thank his family for permission to print this story.



For parents of children at risk of absconding, lone workers or families worried about aging relatives the GPS Smart Tracker gives peace of mind and greater independence.

One of the most talked about devices in 2018 is the EasyTech Living GPS Smart Tracker.

It fits easily into pockets or can be worn on a lanyard or keyring.

Benefits include SOS alerts to 5 emergency contacts, 2-way communication and fall detection. Locate the wearer on google maps and receive geo-fencing alerts if an area is left.

No ongoing monitoring fees means this Smart Tracker is one of the more cost-effective safety devices on the market today.

Ring 5329 1326 for further information.

With EasyTech Living … I can now feel safe.


Our workforce is expanding as the programs grow, particularly in the Active Living Options area. Some of the feedback from our staff demonstrate their positive work experience.

• “Fantastic opportunity for a uni graduate and provided valuable support” • “Very supportive staff especially in HR. Lots of opportunity to further develop skills” • “Pinarc have been flexible in changing my work hours and in holiday buy back scheme” • “I have thoroughly enjoyed working at Pinarc and will miss being part of the Pinarc team” • “Pinarc has a wonderful staff environment and offers a fun and supportive work place. Senior staff

are approachable and sharing of ideas/resources is encouraged”.

QUALITY & HUMAN RESOURCES REPORT

Donna HoganExecutive Manager, Corporate Services

In the last 12 months Pinarc has continued to strengthen our quality systems as we prepare for certification in the updated ISO 9001 Quality Management Systems. Preparation for the certification has resulted in a robust review of Pinarc’s processes and systems that will stand us in good stead for the future.


You all do a wonderful job, so THANK YOU!

Fantastic at supporting the family and making sure the family were able to articulate their concern.

Occupational Health and Safety is now being coordinated across 5 Pinarc sites. Development of a harmonised approach is providing enhanced procedures to manage contractors and safety.

In the next 12 months we will be revising our systems and processes to align with the new quality framework, known as the NDIS Quality and Safeguarding model. The focus of the framework is about quality practice.

DONNA HOGANEXECUTIVE MANAGER, CORPORATE SERVICES


Before the amalgamation and formation of Pinarc, services were very splintered across the different areas. Since then we have been able to offer a much more cohesive service with a team-based approach. Families are a lot more involved today and have a lot more choice around service provision. It’s great that with the streamlining of services, we can be a lot more client focused. Overall, we can see that the complexity of customers and families has increased, and we are seeing less children with developmental delay since the introduction of the NDIS.

With the size and diversity of the team we can now provide a better learning opportunity for new graduates and staff. In support roles, we have always been treated with respect and appreciated for our skill sets by managers and co-workers. We have always appreciated the flexibility of the workplace and luckily, we have both been blessed with the ‘adaptive personality gene’, as we have certainly been through a lot of changes over the last 20 + years!

CARINA LEWIS, KIS COORDINATOR/CUSTOMER SERVICE OFFICER SUSAN THOMAS, ALLIED HEALTH ASSISTANT

Given the high levels of stress involved for staff managing both the transition and maintaining existing workloads, we were pleased with the results of the feedback received. Amazing staff are our greatest asset and the leadership team work hard to create a supportive and respectful work environment.

EMPLOYEE SATISFACTION

20YEARS

CELEBRATING

My direst supervisor gives me helpful feedback:

I have a good balance between work and personal life:

I enjoy being part of this organisation:

I feel valued by Pinarc as an employee:

I gain satisfaction from my current job responsibilities:

90%

92%

100%

90%:

91%

Reflecting on 20 Years

Carina Lewis

Susan Thomas


Victorian Disability Awards 2017HIGHLY COMMENDED FOR EXCELLENCE: Rebecca Paton Volunteer for the Victoria Park Inclusive Play Space and Pinarc Parent Support Coordinator

Recognised for her passion and drive in creating an all-abilities playground for Ballarat.

Telstra Business Women’s Award 2017VICTORIAN FINALIST: Marianne Hubbard Chief Executive Officer

Chosen from amongst 1400 applications as a finalist for an award that celebrates and recognises influential women in business who are “undoing traditional business for the better, in favour of inclusion, innovation, and empowering the next generation”.

Rotary Pride in Workmanship Award 2017AWARDED TO: The Pinarc Customer Service Team

For their efficient response to the changes required by the NDIS. The staff have continued to smile and welcome families as they come in, through a really challenging year. They deserve full recognition as a team for making a really great difference.

Pinarc Customer Service Award 2018AWARDED TO: Beth Taylor ALO Group Coordinator

Steph Van Velzen Occupational Therapist

Carmen Thomson Occupational Therapist

Jess Shelton Facilities & Maintenance Officer

Laura Mengler Customer Service Officer – Finance

Lou Jeffrey Customer Service Officer – Otway St

Recognised for outstanding customer service and going over and above expectations to assist resolve issues or to improve customers’ experience of Pinarc.

CONGRATULATIONS FOR STAFF

ACHIEVEMENTS

20YEARS

CELEBRATING


CONGRATULATIONS FOR STAFF

ACHIEVEMENTS

20YEARS

CELEBRATING

Rosie Hubbard Memorial and Pinarc Disability Support Professional Development Awards 2018

AWARDED TO:

Lyndsey Noakes Physiotherapist

Chris Gawronski Occupational Therapist

To travel and spend a week working with children with disability and providing in-service training to staff of Community Based Rehabilitation Services in Pokhara, Nepal. They also sourced donated wheelchairs through the State-Wide Equipment Program and organised for them to be flown to Nepal.

RECOGNISING STAFF YEARS OF SERVICE

15 YEARS+

Tracey O’Keefe Regula Dulti Tanya Davi Garry Brame Mary Bennetts Julie Turner Denita Robson Julianne O’Keane

20 YEARS+

Carina Lewis Susan Thomas


Domonic McKendry is 19-years-old and works for two days a week at St John of God Ballarat Hospital. One of the goals in his NDIS plan was to learn to catch the bus to and from work so that he didn’t have to rely on his parents for transport. With assistance from his Occupational Therapist, Dom learnt to use his myki card, identify correct bus stops and travel on the bus independently. He is confidently catching the bus home from work each day. Dom now plans to get his driver’s licence and is well on the way, having just obtained his learners permit.

With Occupational Therapy … I can now drive.

This has been a lifesaver for us.


We are incredibly grateful to Teghan. Melissa, Mother

Her work, her friendly easy-going manner, and her willingness to rise to any challenge has meant that we have confidently been able to leave our daughter in Teghan’s care. As an example, recently Teghan provided 3 days and nights of support to our child who needs a high level of support. This meant the rest of the family could go on our very first family holiday in 9 years.

With a volunteer ...we can now take a family holiday.


20YEARS

CELEBRATING

Thank you to volunteers ... we couldn’t do it without you!

Adrian Morisi

Adrian Porter

Alice Marcollo

Annie McBain

Arianna Perkel

Ashleigh Malloch

Ben Sculey

Benjamin Woodland

Bernadette Young

Brenda Carey

Brian Henderson

Brianna Pellow

Brittany McIntosh

Capri Bubb

Carina Leviston

Carol Brown

Catherine Thomas

Charlotte Brierley

Chloe Dart

Claire Moriarty

Colleen Henderson

Connor Tabbit

Courtney Tonkin

Daryl Burridge

Debbie Stone

Denise Williams

Doug Brown

Eloise Adem

Erryn James

Fiona Strong

Gayl Morrow

Glynnis Tonks

Hamish Carey

Heather Luttrell

Holly Blackburn

Husseina Juma

Jack Engwerda

Jade Featherstone

Jakob Henderson

Jason Carey

Jenny Moss

Jessica Salter

Jessica Speedie

Joel Nolan

Johnno Adem

Julie Jones

Karen Scott

Katrina De Natris

Katrina Fanning

Keali Tuari

Laura Kors

Laura Meikle

Leah Noll

Lizzy Walsh

Lynda Simmons

Madi Giese

Marjorie O’Donnell

Maryann Morisi

Melanie Risk

Mia Swan

Michael Murphy

Mitchel Henderson

Molly Coleman

Naimh Carey

Natalie Fleming

Neil Wilson

Nicholas Stewart

Nick Wood

Nigel Crosbie

Olivia Haeusler

Oscar Marcollo

Patrick Osborn

Pia Gordon

Rhonni Dryne

Robert Lang

Robert Young

Robin Phillip

Sam Adem

Shane Van Den Akker

Simon Lewis

Simon Marcollo

Sophie Doddrell

Stevie Hughes

Susan Adem

Susan O’Donnell

Sylvie Walker-Corbet

Tanya Hart

Tash Wilson-Browne

Teghan Henderson

Tiarnia Chestnut Den Curien

Tobin Alex

Toby Marcollo

Trevor Adem

William Henderson

Yvonne Vacirca

Zara Carter

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20YEARS

CELEBRATING

Financial Donors

Alma van Dreven

City of Ballarat - Engaging Communities Program, Sebastopol

Delacombe Companion Club

Estate of Ken Lemmon

Hemsley Park Social Committee

Hilton White Estate

Marianne Hubbard

Susan Crosbie

Rotary Club of Wendouree Breakfast

State Trustees

Non-financial donors

15 trees

Active Rehabilitation Equipment

Avalon Nursery

Ann Brown-Kenyon

Anna Sims

Annette Churchill

Ballan Community House

Ballarat Group Practice

Blind additions

Buildpro

Carole Moschetti

Cheryl Mason

Christine Tammer

City of Ballarat

Dawn Ash

Good Guys

Harrison Funerals

Jacinta Hanrahan

Jack Engwerda

Jane Phillips

Leigh Simpson

Maria and Vassi Bouzala

Marie Gosnold

Megan Nestor and Family

Michael Murphy

Nigel Crosbie

Plant Growers Australia

In-kind Support

Annette Ross

Ararat City Council

Ballarat Group Training

Gallery on Sturt

Gordon Football Club

Sophie Bult – The Gordon

Thank you to our donors ... we achieve so much more with your support.


I give a million stars for all the support we have received over many years.

The group has been actively involved in learning about safety in the kitchen, how to read a recipe and develop a shopping list. Trips to the supermarket are a favourite, along with budgeting how much a meal will cost and discussions around healthy food. Staff have been delighted by how well they have developed their comprehension, budgeting and social skills when out in the community. For many there has also been improvement in fine motor skills focusing on cutting vegetables and gaining confidence working around the oven and stove top.

With Independent Living Skills ...we can now cook.

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Pinarc acknowledges the support of the

Department of Education and Training

Pinarc acknowledges the support of the Victorian Government

FINANCE REPORT

In the prior year our focus for investment was largely centred on improving our software to best adapt to the changing landscape of the NDIS. For 2018, we focussed on bricks and mortar. This has included renovating the recently purchased “Bonshaw” building at 300 Tait St, Bonshaw. Customers can now enjoy freshly renovated facilities including new kitchen equipment.

Another significant capital investment made in this financial year was the purchase of 120 English St, Golden Point. Additional renovations have allowed Pinarc to put our own stamp on the property, giving customers increased access to programs.

In addition to the building and renovations, Pinarc has also purchased two blocks of land in the Bonshaw Estate for further development in the future.

The opportunities Pinarc has had to invest in buildings in this and previous years has been made possible with strong financial grounding through continuous surplus results. It has been so rewarding to be able to convert part of our cash reserves into functional spaces for customers to enjoy.

With 2018 being a year of development and growth in buildings and customer space, we look forward to 2019 being another year of opportunity. Now that we have secure premises for our programs that have been customised to the needs of participants, there is nothing stopping Pinarc customers from saying “I can now…” for 2019 and beyond.

ALEX LANNAN BUSINESS MANAGER FINANCE

With the NDIS now in full swing, we are able to report another small surplus for 2018. This is testament to our strong customer focus and the hard work done by our very dedicated staff.


CELEBRATING 20 YEARSMOVING FORWARD

Pinarc acknowledges the support of the Victorian Government

FINANCIAL STATEMENTS

INCOME 2018 2017

Operating Grants 3,890,165 8,393,823

Non-Recurrent Grants - 41,100

Contract Income 4,910,637 1,334,066

Client Fees 191,956 601,446

Sundry Income 43,136 23,586

TOTAL INCOME 9,035,894 10,394,021

EXPENDITURE

Employee Benefits 7,614,720 7,641,105

Discretionary Client Funding 107,709 1,129,610

Carer Payments 91,174 201,163

Discretionary Recreational Funding 1,806 80,038

Sundry Expenses 7,070 10,618

Corporate Expenses 803,832 706,229

Professional Development 13,531 53,690

Travel 127,199 137,319

Program Costs 133,572 35,468

TOTAL EXPENDITURE 8,900,613 9,995,240

OPERATING SURPLUS BEFORE CAPITAL ITEMS 135,281 398,781

CAPITAL INCOME 2018 2017

Capital Grants - 23,200

Income from Investments 55,749 60,707

Donations 48,850 65,625

TOTAL CAPITAL INCOME 104,599 126,332

CAPITAL EXPENDITURE

Depreciation 201,422 172,814

Loss on Sale of Assets 15,058 11,782

Loss on Sale of Investments 9,225 -

TOTAL CAPITAL EXPENDITURE 225,705 184,596

CAPITAL SURPLUS -121,106 -58,264

NET RESULT FOR THE YEAR 14,175 340,517

Other Comprehensive Income 11,664 10,697

TOTAL COMPREHENSIVE INCOME FOR THE YEAR 25,839 351,214

Statement of Comprehensive Income for the Year Ended 30 June 2017

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CURRENT ASSETS 2018 2017

Cash at Bank 371,353 84,317

Cash on Hand 2,500 3,000

Inventories 6,703 -

Investments 1,758,170 3,263,380

Receivables 382,122 274,385

Prepayments 60,473 64,432

TOTAL CURRENT ASSETS 2,581,321 3,689,514

CURRENT LIABILITIES 2018 2017

Creditors and Accruals 550,863 646,993

Borrowing 23,190 -

Income in Advance 389,026 474,751

Staff Leave Provisions 354,697 458,364

TOTAL CURRENT LIABILITIES 1,317,776 1,580,108

NON-CURRENT LIABILITIES

Long Service Leave Provision 578,374 409,192

Building Loan 902,648 581,510

TOTAL NON-CURRENT LIABILITIES 1,481,022 990,702

TOTAL LIABILITIES 2,798,798 2,570,810

NET ASSETS 4,021,162 3,995,323

EQUITY

Reserves 447,775 436,111

Accumulated Surplus 3,573,387 3,559,212

TOTAL EQUITY 4,021,162 3,995,323

NON-CURRENT ASSETS

Furniture and Equipment 51,748 133,213

Motor Vehicles 293,876 239,025

Buildings and Improvements 3,893,015 2,504,381

TOTAL NON CURRENT ASSETS 4,238,639 2,876,619

TOTAL ASSETS 6,819,960 6,566,133

Balance Sheet as at 30 June 2017




• Support Coordination

• Financial Plan Management

• Early Childhood Early Intervention

• Youth & Adult Therapy

• Communication Support

• Positive Behaviour Support

• Youth & Adult Social Groups

• Day Programs

• Camps & Holiday Programs

• After-School Program

• Independent Living Skills Program

• Music & Art Programs

• Technology Solutions

• Parent Support Groups

• Education & Training

• Preparation for Volunteering & Employment

NDIS SERVICES MADE EASY

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5329 1398 / 1800 PINARC

www.pinarc.org.au

www.facebook.com/PinarcDisability

120 English Street, Golden Point

1828 Sturt Street, Alfredton

222 Otway Street South, Ballarat East

300 Tait Street, Bonshaw

Brookfield Children’s Centre, 14-16 Black Dog Road, Melton south

Head Office

Pinarc Lucas 1828 Sturt Street, Alfredton, VIC 3350

P 03 5329 1300 F 03 5333 4743 E [email protected]

PO Box 1841, Bakery Hill, VIC 3354

Site Addresses

Pinarc Pennyweight 222 Otway Street South, Ballarat East

Pinarc Bonshaw 300 Tait Street, Bonshaw

Pinarc Golden Point 120 English Street, Golden Point Ballarat

Pinarc Melton Brookfield Children’s Centre, 14-16 Black Dog Drive, Melton South

www.pinarc.org.au Facebook.com/PinarcDisability

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