Cegedim - Russia Pharma Market - Aug 2012

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    Russia 2012: The Pharmaceutical Market& New Legislation - Building for Growth ina Fast Changing Marketplace

    August 2012

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    The Russian healthcare market is attracting increasing globalinterest not least because its value is expected to triple

    within the next decade. However, market access across this

    vast region is complex and challenging and has become even

    more so ollowing the introduction o the On Fundamentals

    of Protection of Public Health in the Russian Federation,

    on January 1st 2012.

    In essence, the legislation introduces two undamental

    changes:

    Regionalisation o decision-making. The 82 regions

    across the Russian Federation are now tasked with

    creating treatment protocols and dening Essential Drug

    Lists (EDL). These lists would also orm the basis o new

    reimbursement plans that will be rolled out incrementally

    across the regions over the next ve years.

    Pharmaceutical interaction with healthcare proessionals.

    Under this legislation, clinicians and pharmacists are

    banned rom accepting gits rom pharmaceutical

    representatives, or receiving visits unless linked to

    clinical trials or educational events.

    For the pharmaceutical industry, this new legislation demands

    a signicant change to market access strategies. Excellent

    insight into the pharma-economy o each region, as well as

    competitive position, is essential to prioritise activity, since no

    company has the Key Account Management (KAM) resources

    to address every regional market simultaneously. New Key

    Opinion Leaders (KOLs), who are inuential at the regionallevel, must be identied; and messaging must target to reect

    not only the local drivers and objectives, but also progress in

    the development o standards o treatment.

    Interaction with these decision-makers must also change romtraditional product detailing towards a less product-centric

    education-led model, whilst also incorporating new channels

    to market such as direct marketing and, where possible

    eMarketing.

    This paper outlines the changes acing pharmaceutica

    companies operating across Russia this year and provides

    guidance on how to best adapt market access strategies to

    maximise the opportunity in a country set to become one o

    the largest global pharmaceutical markets.

    Executive Summary

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    The Russian pharmaceutical market is one o the astestgrowing in the world. Its value is predicted to rise rom $24

    billion today to $75 billion by 2020, according to Cegedim

    Relationship Managements aggregated opinion rom industry

    experts, government employees and analysts. In the interim,

    however, the system o public health provision and the

    landscape or pharmaceutical development and market access

    is set to change dramatically. New regulations are designed to

    increase patient access to drugs, emphasise the importance

    o local drug R&D and manuacture, whilst also imposing

    stringent compliance requirements upon state healthcare

    proessionals.

    For the pharmaceutical industry the market opportunity is

    compelling. But the challenges cannot be underestimated. The

    most signicant change came into orce on January 1st 2012

    namely the new ederal law on public health protection:

    On Fundamentals of Protection of Public Health in the

    Russian Federation.

    At the heart o the new law is a move towards the modernisation

    o the health service through decentralisation and the

    empowerment o regions to make decisions regarding both

    reimbursement and treatment protocols. As Dmitry Medvedev,

    ormer President o the Russian Federation, explained, [The]

    centralization system, meaning vertical power, does not ully

    work today. Thereore, we need to switch on now some new

    mechanisms so that the country would work more dynamic

    [ally].

    The law also imposes airly strict rules on the interaction

    between the pharmaceutical industry and healthcare

    proessionals in order to levy ar greater control over the

    promotion and prescription o drugs, trying to minimise the

    risk o corruption and ensure patients have access to the right

    medicines. Prior to the introduction o this law, pharmaceutical

    companies could not only entertain healthcare proessionals

    and oer gits legally, but even pay to encourage prescribingNow, not only is such activity orbidden, but the government

    tried to undamentally change the conditions under which

    representatives and healthcare proessionals can interact.

    Introduction

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    On Fundamentals of Protection of Public Health in the

    Russian Federation denes what constitutes the public

    healthcare system, the municipal and private healthcare

    services; the means by which a citizens public health protectionrights are guaranteed and how the right to medical treatment

    is carried out. It sets out the terms and procedures under

    which state-guaranteed ree medical care is provided, and also

    the rules governing provision o paying healthcare services.

    It also introduces new regulations or the medical and

    pharmaceutical sectors, including the rights and obligations

    o medical organisations and medical and pharmaceutical

    personnel, including specic training requirements.

    The ederal law delimits powers in the public healthcare

    between the ederal executive authorities, the regional

    authorities, and the local sel-government; and sets liability or

    breaching citizens public healthcare rights and endangering

    public health and citizens lives by reusal to provide medical

    assistance.

    In essence, the new law has our key tenets:

    It provides a new system o accountable ofcials anddenes the responsibility o healthcare budget holders

    It denes the rules o interaction between the

    pharmaceutical industry and physicians including new

    restrictions on the provision o gits and visits rom

    representatives

    It legalises standards o providing medical and drug aid

    It introduces a regional structure under which high cost

    nosologies will be purchased and supervised by regions

    The introduction o this law must also be understood in the

    context o the existing pharma 2020 government strategy

    which is designed to rebuild the local pharmaceutical industry

    and encourage innovative drug development. This strategys

    objective is to ensure 50% o sold drugs should be manuactured

    in Russia by 2020 a policy that has encouraged many multi-

    national organisations to locate manuacture in Russia.

    In addition, there is a clear desire to improve access to

    healthcare through the creation o reimbursement programmes

    across the country. Today, just 30% o drugs are unded by the

    state, the rest are paid or out o pocket by Russian citizens and

    purchased at pharmacies the majority o which are privately

    owned and thereore all outside regulatory enorcement

    Thereore, the law as it stands today applies only to that 30%

    o the pharmaceutical market that is state-unded, mainly via

    the 99% o hospitals that are state run.

    Over the next decade, this will change as reimbursement plans

    are introduced on a region by region basis. Some elements o

    this process are already underway including the development

    o standards o treatment. Over the next two to three years

    reimbursement programmes will be introduced in a numbe

    o pilot regions; with an estimate that reimbursement will be

    in place across the Russian Federation by 2015 at which

    point the value o the pharmaceutical market is going to be

    growing even aster, turning Russia into one o the biggest

    pharmaceutical markets in the world.

    Elections to RussianState Duma

    Modernization program

    - the stage of activedevelopment of the

    budget

    Presidential Election

    Year of treatmentstandards

    Regional modeling ofdrug compensation

    programs

    Preparing of patientregistries

    Slow down ofconcentration processin distribution chain

    First innovationproducts of RussianPharma companies

    The beginning ofactivity of self-

    regulatoryorganizations

    Licensing ofhealthcare

    professionals

    Start the process ofconsolidation of

    regional programsreimbursement

    Launch ofreimbursement

    program inregions

    The massprivatization of

    HCP

    Bln$

    25

    Bln$75

    2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

    Figure 1: Index - pg.11

    Long Term Development Scenario of Russia Pharmaceuticalindustry

    Legislative Overview

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    For the pharmaceutical industry, the most undamental changeunder this law is the introduction o the regional structure,

    under which drug provision and systems o reimbursement will

    be developed in the regions. Each region has undamentally

    dierent demographic and economic conditions, creating

    unique requirements. Under the new ederal model, it will

    simply not be possible to successully run market access

    campaigns centrally: companies will have to invest in gaining

    regional insight to determine priority regions; justiy market

    access plans according to the dynamics o the specic region;

    and monitor regional perormance in a changing healthcare

    landscape.

    Once a new drug has been registered by ederal authorities,

    each region will be charged with the creation or updating o

    treatment protocols, a process that must be reected within

    the market access strategy or each region. The objective or

    the pharmaceutical companies will be to get the product on

    the Essential Drug List (EDL) in each region, which will be used

    as the oundation or the reimbursement systems as they arerolled out.

    First year The treatment protocol is prepared by

    medical proessional, non-commercial organisations.

    For the pharmaceutical company, pre-launch activity

    includes work with Key Opinion Leaders (KOLs) and

    educational activities with healthcare managers and

    decision-makers. Companies must also attain product

    certication and extend the educational activities to

    physicians and healthcare management.

    Second year During the second year, the treatment

    procedure will be developed by the regional Ministry

    o Healthcare, and includes procedures and stages

    o disease management and the structure and sta

    o medical institutions. Market access activity must

    evolve to encompass the inclusion o drugs in treatment

    protocols, the preparation and implementation procedure

    o treatment and accumulated experience in the use othe treatment protocol.

    Third year The standard o treatment developed by

    Ministry o Healthcare comes into orce. This includes

    the requency and usage o dierent medical services

    drugs and medical devices. At this point, the drug could

    be included on the Essential Drug List.

    With 82 regions to address, or pharmaceutical companies, the

    rst challenge is to determine which regions to cover. While

    the industry is expected to increase the number o its sales

    representatives who are increasingly trained as Key Account

    Managers (KAMs) (up by 10% in 2012) - no pharmaceutica

    company in Russia has the resources to address each region.

    Indeed, even the largest companies have no more than 70

    KAMs to support the entire country. With more than 500,000

    healthcare specialists, including physicians and pharmacists

    the ratio o KAM to clinicians remains low compared to the

    major markets. However, with some 40% o these specialistslocated in the countrys 13 largest cities, supporting less than

    20% o the total population, healthcare provision is highly

    ragmented, which also aects market access strategy.

    In addition, organisations have to also understand the evolving

    role distributors will play in each region. Today there are around

    100 to 150 tenders per day nanced by the state budget or

    hospitals across Russia; and it will be important to track the

    role distributors play in this regional market model, especially

    as reimbursement strategies are introduced, broadening the

    products available.

    Regionalising Health Provision

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    Managing Scale

    Given the extraordinary complexity and scale o this market,

    companies have to be ocused and prioritise. Once a new drug

    has been registered, pharmaceutical companies will initially

    prioritise up to 15 regions and then look to build momentum by

    expanding into new areas. To identiy the priority regions and

    market potential, pharmaceutical companies will need accessto a range o research insight, rom population demographics

    and incidence o disease, to the macro economy, social and

    healthcare requirements, healthcare budgets in the region,

    nosology budgets, and the number o doctors, hospitals and

    pharmacies.

    Having identied the diverse stakeholders in each region,

    the market access strategy will demand dierent levels o

    interaction and messaging with each depending not only on

    the specic interests, needs and nancial drivers o each

    stakeholder, but also the evolution o the treatment protocols

    It is also important to understand the changing impact o

    KOLs and thought leaders on the treatment patterns o

    doctors and their prescriptions. This includes both the ormal

    impact o KOLs on procurement and treatment standards and,

    equally important, the inormal inuence. A ew prominent

    thought leaders typically strongly inuence the choice o many

    clinicians, and it will be essential to track the role o thesethought leaders within new regional decision making roles to

    maximise the value o market access investment.

    In addition, it is important to identiy doctors inormal

    networks o inuence Communities o Practice (CoP).

    These groups pool ideas and can be instrumental in creating

    new proessional practices; while proessional non-prot

    organisations, which must now be registered with the Ministry

    o Health under Article 76 o the act, will comprise both

    patient associations and groups o healthcare proessionals,

    and will play an important role in the creation o treatment

    protocols. These organisations may also participate in the

    activities o authorised ederal executive bodies, mandatory

    health insurance unds, as well as in the development o state

    programmes providing ree medical care to citizens.

    However, the process o interaction is also a key issue that

    needs to be reconsidered ollowing the introduction o On

    Fundamentals of Protection of Public Health in the

    Russian Federation which places signicant constraints on

    the way pharmaceutical companies and clinicians can now

    interact.

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    Pharmaceutical Access Reorm

    Indeed the biggest concern that pharmaceutical companieshave raised under the new law is in response to restrictions

    now placed on healthcare providers and managers o medical

    institutions. In act, the enorced version o this law relaxed

    aspects o the limits on pharmaceutical/clinician interaction

    due to a strong pharmaceutical industry resistance.

    However, changes are still signicant and need to be

    understood to ensure both pharmaceutical companies and

    clinicians comply with the new requirements. Under Article 74

    o the law, clinicians are now prohibited rom accepting gits

    and unds rom pharmaceutical and medical device companies.

    This includes payment or entertainment and recreation. They

    are also banned rom receiving visits rom sales representatives

    without approval o Head o the Clinic. However, exceptions

    can be made relating to clinical trials and educational/research

    activities a relaxation o the initial drat o the law.

    Healthcare proessionals are also prohibited rom providing

    the patient alse, incomplete or misleading inormation aboutthe product used; and rom receiving samples o medicines

    and medical products or delivery to the population. Under the

    new legislation requirements, clinicians are obliged to ensure

    patients are inormed about the availability o similar products,

    especially those available at a lower price.

    Article 77 o the law is also relevant, as it reers to the

    continuing education o healthcare proessionals, related

    to pharmaceutical education. This can be undertaken by

    educational research organisations engaged in medical

    or pharmaceutical activities, such as clinics; by medical

    organisations at clinics; or by producers o medicines

    and medical devices, pharma, orensic agencies and other

    organisations working in the healthcare sector.

    Pharmaceutical companies also need to ensure the conict ointerest requirements outlined in Article 75 are considered

    Namely, should a situation arise in which a healthcare

    proessional or pharmaceutical specialist has possibly

    attained material or other benets personally, or through

    a medical representative, which aects or could aect the

    proper perormance o his/her proessional duties because o

    a conict between personal interests and the interests o a

    patient, the specialist must inorm in writing the head o the

    medical organization. The head o the medical (pharmaceutical)

    organization must then notiy in written orm the authorized

    ederal executive body within seven days, and a specia

    commission will then be ormed to resolve the conict.

    Educating Clinicians

    So what do these changes mean or pharmaceutical companies

    in practice? The key issue is that any pharmaceutical / clinician

    interaction should now be based more on educational and /

    or clinical research activity. Companies may reely visit duringclinical trials, and in order to improve the proessional skills

    o the practitioners, as well as to collect inormation on side

    eects relating to treatments and medicines. Similarly the

    new law retains scope or practitioners to attend seminars

    conerences and scientic events, even where these are

    nanced by a single company.

    Most large industry players have long had clear policies and

    procedures regulating ethical interaction between company

    employees and medical practitioners or pharmaceutica

    workers. These policies will need to be aligned with the new

    law, with the prohibition on provision o drug samples to

    medical practitioners or patients, likely to mean signicant

    revision o existing policies.

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    Spending by Channel

    85%

    11%

    2%2%

    Samples

    Meetings

    Advertising

    Clinical Trials

    Detailing

    Mailing/Others

    Note: Less than 1%

    Clinical Trials, Mailing/Others

    Figure 2: Index - pg.12

    Pharmaceutical Spending by Channel in Russia for 2011

    The implications or pharmaceutical representative roles

    and uture interaction are clear. Companies must be looking

    to reassign representatives rom previous clinician detailing

    activity towards new educational roles; whilst there will

    be a shit away rom product specic promotion towards

    educational disease specic events that provide key messaging

    to the clinician without direct link to product or company name.

    In addition, there is growing investment in new channels o

    communication, including direct mail and, to a lesser degree,

    eDetailing. The lack o Internet penetration across Russia

    and Internet usage by physicians today remains a limitation,especially or pharmaceutical companies increasingly exploring

    the value o digital marketing across the globe. According to

    the latest research, 38% o the population o Russia is using

    the Internet on a daily basis. Indeed, just 21% o physicians

    are using the Internet daily or any proessional purposes.

    Thereore, eMarketing is more a nice to have tool, and can

    be used or very narrow targets, but it is not a way to get

    coverage. However, it is likely that pharmaceutical companies

    will explore alternative ways o communication to physicians

    besides medical representatives, and the only one which oers

    coverage is Direct Mailing.

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    Transorming Market Access

    The Russian market is becoming increasingly compelling ormulti-national organisations, since the 30% state share o

    the Russian pharmaceutical market is ocused on high-cost,

    innovative drugs. Today, there is no one multi-national company

    that is dominating in this market; although key disease areas

    such as diabetes, HIV and oncology are not well supported

    by local providers. As the market value continues to grow

    and reimbursement schemes are introduced across regions, it

    will be imperative or companies both local and global to

    respond to these changes with a new market access model.

    In addition to prioritising regional activity and identiying the

    stakeholders, rom decision-makers to distributors to patients,

    organisations need to track the perormance o competitors.

    Spending by Corporation

    SERVIER

    NOVARTIS

    SANOFI

    MENARINI

    KRKA

    ABBOTT

    GIDEON RICHTER

    ASTRAZENECA

    TAKEDA

    BAYER

    Corporations Spending ($K) % % Change14 366

    13 386

    11 292

    10 133

    8 845

    8 209

    7 779

    6 581

    6 301

    5 453

    7.0%

    6.5%

    5.5%

    4.9%

    4.3%

    4.0%

    3.8%

    3.2%

    3.1%

    2.7%

    -16.9%

    +4.1%

    +0.7%

    +9.5%

    -0.4%

    -34.2%

    -9.8%

    +19.0%

    +7.6%

    +17.9%

    Figure 3: Index - pg.13

    Pharmaceutical Spending by Corporation in Russia for 2011(% Change from 2010)

    However, one o the main problems or pharmaceutical

    companies in Russia is the total lack o access to industry data

    which has been a core component o the pharmaceutical sales

    model in other countries or years. There is no prescription

    data; and sales data is provided by three dierent companies

    with limited granularity, making it hard to draw the required

    insights. Furthermore, there is no in-depth inormation about

    healthcare specialists. The gures available do not make

    it clear how many GPs or consultants have more than one

    position. Indeed, some 30% o GPs may work in two places,

    but traditionally, pharmaceutical companies have had no way

    o determining accurate clinician data. Given the scale o thehealth service in Russia, this lack o inormation has made it

    difcult to eectively target activity.

    With the huge number o specialists operating across this vast

    territory, one o the main components o successul market

    access in Russia must be access to inormation about the

    target audience on a named level. The new ability to access

    inormation about physicians and pharmacists is transorming

    the way pharmaceutical companies address the market.

    Companies now have greater insight into the local thought

    leaders and communities o practice at the hospital and

    regional level. They are building strong relationships with Key

    Opinion Leaders (KOLs), authorities and patients societies to

    build inuence within specic therapeutic areas.

    This inormation can also be combined with prescribing trends,

    enabling pharmaceutical companies to embark upon ar more

    eective and targeted market access activity. For examplequantitative indicators allow companies to rank experts by

    doctor coverage and size o communities o practice, the

    strength o inuence on prescriptions and the potential or

    prescribing to new patients.

    Critically, pharmaceutical companies will need to monitor

    market access perormance in response to these signicant

    legislative changes. Typically, perormance is measured by

    comparing the investment in promoting specic drugs with

    survey inormation on the number o medical representative

    visits received by a doctor, the products promoted, the

    messages received/remembered, and the inuence on the

    prescription. This inormation is typically compared with

    the competition to assess market position. Now, with ewer

    product-oriented meetings and more general educationa

    events, as well as direct marketing, it will be important to track

    the eect on prescribing o the new model.

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    The Russian market is vast, ast growing and clearlyoers massive opportunities or pharmaceutical

    companies. However, this is a complex market, with

    huge scale and very dierent pharma-economies. From

    the introduction last year o new price registration or

    Essential and Vital Drugs (EDL), to the move towards

    greater standardisation in care pathways, changes

    are occurring at every level o health provision as

    the government attempts to reduce sel-prescribing,

    and provide greater access and choice to healthcare

    services or its citizens.

    EDL pricing is now based on the lowest prices paid

    in European reerence markets, eectively creating

    a price reeze; and the EDL will be the basis o the

    reimbursement schemes being rolled out across regions

    over the next ew years.

    With the introduction o On Fundamentals o Protection

    o Public Health in the Russian Federation, the way

    pharmaceutical companies access the market must

    undamentally change. The market will continue to

    decentralise, and with a growing numbers o drugs being

    included in the reimbursement list, a lack o unding will

    aect prescribing opportunities in some regions.

    From gaining unprecedented insight into the needs,

    structures and drivers o each o the 82 regions, to

    creating new ways o interacting with healthcare

    proessionals that reect the educational/clinical

    trial requirements o the legislation, pharmaceutical

    companies need to improve market access strategies

    i they are to adapt to the challenges o this complex

    market.

    It is those pharmaceutical companies that adapt to thisast-changing model and leverage new access to an

    unprecedented depth o health proessional inormation

    that will be best placed to maximise the considerable

    opportunities available across what is set to become

    one o the largest global markets.

    Estimate based on 2002 census inormation (updated in April 2011)

    http://en.wikipedia.org/wiki/List_of_cities_and_towns_in_Russia_by_

    population

    Conclusion

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    Chart Index

    Elections to RussianState Duma

    Modernization program- the stage of activedevelopment of the

    budget

    Presidential Election

    Year of treatmentstandards

    Regional modeling ofdrug compensation

    programs

    Preparing of patientregistries

    Slow down ofconcentration processin distribution chain

    First innovationproducts of RussianPharma companies

    The beginning ofactivity of self-

    regulatoryorganizations

    Licensing ofhealthcare

    professionals

    Start the process ofconsolidation of

    regional programsreimbursement

    Launch ofreimbursement

    program inregions

    The massprivatization of

    HCP

    Bln$

    25

    Bln$75

    2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

    Figure 1:Long Term Development Scenario of Russia Pharmaceutical industry

    Source: Cegedim aggregated opinion from industry experts:government employees, industry leaders, anlaysts

  • 7/30/2019 Cegedim - Russia Pharma Market - Aug 2012

    12/16White Paper12

    Chart Index

    Reproduction and distribution o this report is allowed onlywith the written authorization o Cegedim.

    Spending by Channel

    85%

    11%

    2%2%

    Samples

    Meetings

    Advertising

    Clinical Trials

    Detailing

    Mailing/Others

    Note: Less than 1%

    Clinical Trials, Mailing/Others

    Figure 2:Pharmaceutical Spending by Channel in Russia for 2011

    Source: CSD Global Promotion Database, 38 countries, Year 2011

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    Chart Index

    Spending by Corporation

    SERVIER

    NOVARTIS

    SANOFIMENARINI

    KRKA

    ABBOTT

    GIDEON RICHTER

    ASTRAZENECA

    TAKEDA

    BAYER

    Corporations Spending ($K) % % Change14 366

    13 386

    11 292

    10 133

    8 845

    8 209

    7 779

    6 581

    6 301

    5 453

    7.0%

    6.5%

    5.5%

    4.9%

    4.3%

    4.0%

    3.8%

    3.2%

    3.1%

    2.7%

    -16.9%

    +4.1%

    +0.7%

    +9.5%

    -0.4%

    -34.2%

    -9.8%

    +19.0%

    +7.6%

    +17.9%

    Figure 3:Pharmaceutical Spending by Corporation in Russia for 2011 (% Change from 2010)

    Source: CSD Global Promotion Database, 38 countries, Year 2011

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    2011 European Trends & Challenges in Customer Data Management within the Life Sciences Industry- June 2011

    http://crm.cegedim.com/Docs_Whitepaper/Data/EU_Cust_Data_Mgmt_Survey_Rpt_June_2011.pdf

    http://crm.cegedim.com/Docs_Whitepaper/Industry/Emerging-Markets-Whitepaper-2012.pdfhttp://crm.cegedim.com/Docs_Whitepaper/Compliance/Aggregate_Spend_Trends_Disclosure_Reporting_Whitepaper_2012.pdfhttp://crm.cegedim.com/Docs_Reports/Compliance/2011_European_Trends_Compliance_Report.pdfhttp://crm.cegedim.com/Docs_Whitepaper/Industry/Pharma_Insights_Survey_Whitepaper_2011.pdfhttp://crm.cegedim.com/Docs_Whitepaper/Data/EU_Market_Access_Survey_Rpt_June_2011.pdfhttp://crm.cegedim.com/Docs_Whitepaper/Data/EU_Cust_Data_Mgmt_Survey_Rpt_June_2011.pdfhttp://crm.cegedim.com/Docs_Whitepaper/Data/EU_Cust_Data_Mgmt_Survey_Rpt_June_2011.pdfhttp://crm.cegedim.com/Docs_Whitepaper/Data/EU_Market_Access_Survey_Rpt_June_2011.pdfhttp://crm.cegedim.com/Docs_Whitepaper/Industry/Pharma_Insights_Survey_Whitepaper_2011.pdfhttp://crm.cegedim.com/Docs_Reports/Compliance/2011_European_Trends_Compliance_Report.pdfhttp://crm.cegedim.com/Docs_Whitepaper/Compliance/Aggregate_Spend_Trends_Disclosure_Reporting_Whitepaper_2012.pdfhttp://crm.cegedim.com/Docs_Whitepaper/Industry/Emerging-Markets-Whitepaper-2012.pdf
  • 7/30/2019 Cegedim - Russia Pharma Market - Aug 2012

    15/16White PaperReproduction and distribution o this report is allowed only

    with the written authorization o Cegedim.

    Cegedim Relationship Management is the leading global provider o Pharmaceutical Customer Relationship Management

    (CRM) solutions. The company provides the most comprehensively packaged oering, enabling Lie Sciences companies

    to achieve rewarding and lasting relationships with customers, and to meet present and uture business objectives

    and requirements. Solutions include:

    Customer Relationship Management

    Customer Data Management

    Regulatory Compliance

    Support Services

    Marketing Services

    Analytics

    Contact Cegedim Relationship Management today for more information.www.cegedim.com/rm

    [email protected]

    Author:

    Lucia Railean

    Regional Vice President - Russia, China and Commonwealth o Independent States (CIS)

    Cegedim Relationship Management

    KNOW PERFORM PROMOTE COMPLY EVALUATE SUPPORT

  • 7/30/2019 Cegedim - Russia Pharma Market - Aug 2012

    16/16

    Russia 2012:

    The Pharmaceutical Market &New Legislation - Building for

    Growth in a Fast

    Changing Marketplace

    August 2012