Cebu City Citizen's Charter

AYOR’S MESSAGEMMI am very pleased to present to you the Cebu City Citizen’s Guidebook.

This aims to cut down on bureaucracy in the system and to improvethe delivery of services to the public. It will not only provide you withbasic information about the different services offered by the Cebu CityGovernment, but also a step-by-step guide when you avail of our ser-vices and transactions.

The Cebu City Government is continuously seeking ways to achieve itsthrust of instituting reforms for the improvement of the delivery of itsservices to its constituents, making it efficient, effective and most im-portantly friendly and courteous.

We at the Cebu City Government hope that this guidebook will be ameans by which your transaction with us will be a pleasant experiencefor you.

TOMAS R. OSMEÑAMayor

VV Ice mAYOR’SMESSAGE

The Citizen’s Charter is a good tool in improving efficiency inthe delivery of government service to the public. In the light of theAnti– Red Tape Act, it serves as a basis for the public in the account-ability of public offices. As a disciplinary mechanism, it encouragesgovernment officers and employees to religiously attend to legitimateconcerns of the transacting public, lest they will be administrativelyliable thereof.

It is thus, our fervent hope that the purpose of reducing bu-reaucratic red tape and the prevention of graft and corruption can betruly achieved, not because public officials or employees are penalizedbut because the duty to public service has been engrained in theirhearts and minds.

May the Citizen’s Charter help build this nation stronger bycausing to evolve a value oriented character among the public sectorrather than a work environment of fright and slavery!

MICHAEL L. RAMAVice- Mayor

PART I. Mission– Vision Statement …………………………………………PART II. Performance Pledge……………………………………………………PART III. Services

AGRICULTURE1 How to avail of Alternative Marketing………………………….2 How to request for Seedlings…………………………………...….1. How to avail of Vermi– Composting Training ……………...2. How to avail of Compost Production Training ……………..3. How to avail Urban Agriculture Training ……………...………ANIMALS/ PETS1. How to register pet dogs and cats ……………...………………..2. How to avail of neutering and spaying of your pet dogs

and cats ……………...……………………...……………………...………3. How to surrender unwanted pets ……………...…………………4. How to adopt impounded pets ……………...…………………….BUSINESS1. How to apply for New/ Renewal of Business Permit …….2. How to register and get license for Meat Handler and

Personnel of Slaughterhouse ……………...……………………...3. How to register and get of Private Slaughterhouses ……..4. How to register Admission Tickets of Moviehouses ……...5. How to register Weights and Measures ………………………..6. How to get Market and No Delinquency Certifications ….7. Issuance of Subdivision Development Permit ………………8. How to apply for Retirement of Business Operations …...CIVIL DOCUMENTS1. How to register Live Births ……………...…………………………….2. How to apply for Late Regitration of Birth …………...……...3. How to get Birth Certificates/ Records ……………...………….4. How to apply for Marriage License ……………...……………...5. How to Register Marriages ……………...……………………...…..

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6. How to get Marriage Records ……………...…………………….7. How to apply for Late Registration of Marriages …………8. How to Register Deaths ……………...…………………………...9. How to apply for Late Registration of Death ……………….10. How to get death Certificates/ Records ………………... …..11. How to request for correction of entry/ies of Civil Docs .12. How to request for Updating Records and Registration

of Legal Instruments ……………...……………………...………….13. How to request for Updating Records and Registration

of Court Decrees ……………...……………………...………………..EMPLOYMENT1. How to avail Job Opportunities through DMDP …………...2. How to request for Referral from DMDP for Wage Em-

ployment ……………...……………………...……………………...…...3. How to seek Assistance for Livelihood ………………………..4. How to avail of Self- employment Assistance Program at

DSWS ……………...……………………...……………………...……….5. How to avail of the Special Program for employment of

Students (SPES) ……………...……………………...………………...6. How to advertise Job vacancies through DMDP ………….EVENTS1. How to request for the Use of Plazas ……………...………….2. How to be a Part of a Mass Wedding ……………...………….HOUSING AND LAND1. How to avail of Site Development for Urban Poors……….2. How to get Preliminary approval for Locational Clear-

ance (PALC) ……………...……………………...………………………...3. How to get certificate of occupancy with housing com-

ponent ……………...……………………...……………………...………4. How to get Simple subdivision permit ……………...………..5. How to get certification for zoning classification and

existence of road- right-of- way ……………...………………...6. How to get certificate of land holding and certified true

copy of tax declaration ……………...……………………...……….

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parcel of land ……………...……………………...……………………...7. How to request for a trace of historical records of de-

clared properties ……………...……………………...………….……..INFORMATION ABOUT CEBU CITY1. How to get a copy of the Profile of Cebu City ……….……..2. How to request for Maps within Cebu City ……………..…..3. How to get other Data about Cebu City ………………….…..4. How to secure copies of council resolution (new and

updated) and City ordinances ……………...……………………...MEDICAL Diagnosis and Treatment1. How to avail Pre –Natal Consultation ……………...…………..2. How to avail of Check –Up for Sick Infant and Young

Children ……………...……………………...……………………...………3. How to avail of Immunization for Babies ……………………..4. How to avail of a “Vitamin A” Supplementation from

CHD ……………...……………………...……………………...…………...5. How to avail of Consultation Services at CCMC …………….6. How to avail of In –Patient Services at CCMC ……………...7. How to Avail of Diagnosis and Treatment of Pulmonary

Tuberculosis (SPUTUM SMEAR NEGATIVE) ………………..8. How to avail of Rabies Post –Exposure Prophylaxis ……..9. How to avail of the Screening for Sexually Transmitted

Infections ……………...……………………...……………………...……10. How to avail of Diagnosis, Counseling and Treatment of

Sexually Transmitted Infections ……………...………………….11. How to avail of continuity outpatient clinic at CCMC …. Certificates1. How to get Certificate of Admission ……………...…………...2. How to secure Medical Certificate at City Health Depart-

ment ……………...……………………...……………………...………..3. How to get Certificate of Physical Fitness or Current

Health Status or Medico –Legal Certificate ………………...

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2. How to get Certificate of Confinement ……………...……...3. How to get a Health Card for Night Establishment Enter-

tainers ……………...……………………...……………………...…PUBLIC SERVICES1. How to request for Trimming of Trees ……………...………2. How to request for Ballout of Trees ……………...………….3. How to request for Tents and Stages ……………...………..4. How to request for Bus and Multi –cab ……………...…….5. How to request for Portable Toilet ……………...…………..6. How to request for Drainage Maintenance ……………...7. How to request for Road Maintenance ……………………..8. How to request for Delivery of Potable Water …………..9. How to request for Repair of Water Supply Facilities ..10. How to request for a Construction of Water Supply Fa-

cilities ……………...……………………...……………………...………11. How to request for Repair and Installation of Cebu City

Lights ……………...……………………...……………………...………SEMINARS, TRAININGS AND ORIENTATIONS1. How to avail of Orientation of Modern Family Planning

Methods ……………...……………………...……………………...………2. How to avail of Marriage Counseling to couples applying

for Marriage license ……………...……………………...…………….3. How to enroll for Technical –Vocational Education and

Training Programs at DMDP……………...………………………..TAXES

1. How to get Community Tax Certificate (CTC/CEDULA) ..2. How to get Real Property Tax (RPT) Clearance…………….3. How to secure Tax Declaration ……………...…………………..SENIOR CITIZENS1. How to get senior citizen’s Identification Card (ID) ………2. How to get purchase slip (booklet) for medicines ……….3. How to get Purchase Booklet for Grocery items and

Agricultural products ……………...……………………...…………

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4. How to avail of World war II veteran’s burial assistanceOTHER SOCIAL WELFARE SERVICES

1. How to avail Certificate of Indigency……………...…………..2. How to avail of PWD financial Assistance …………………..3. How to get PWD Medicine Booklet …………………………...4. How to avail Pauper’s Burial Assistance ……………...…….5. How to avail of Transportation & Temporary shelter for

Stranded constituents ……………...……………………...………..6. How to avail of Assistance for Individuals/ Families in

Crisis Situation ……………...……………………...………………….7. How to secure Identification Card for Solo Parent……...VEHICLES1. How to get Police Report for Vehicle Accidents …………..2. How to claim a Towed Vehicle …………………………………….3. How to Redeem Clamped Vehicle at CITOM ……………….4. How to get driver or vehicle clearance ……………...……….5. How to Register Non– motor Vehicle ……………...………...6. How to get special permit and franchise of motorcycle

for Hire (MCH) ……………...……………………...………………...7. How to register meat delivery vehicles ……………...……….8. How to secure travel line certificate ……………...…………..9. How to redeem trisikad ……………...……………………...…..10. How to inquire/ Complain about towed motor vehicle..GRIEVANCE1. How to file complaints against illegal structures ………...2. How to file an administrative case against cebu city gov-

ernment employees ……………...……………………...…………….

Part IV. Directory of Officers & Offices ………………………….…...

Part V. Feedback Mechanism……………...……………………...………

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City of Cebu iCity of Cebu ii

City of CebuRepublic of the Philippines

EBU CITY VISION

The most livable city for all.

ISSION To ensure an environmentally friendly,

financially dynamic, pro- active & self-reliant City Government;

To have well- informed and participativebarangays and communities.

CC

MM

City of Cebu ii

EE L CREDO DE CIUDAD de CEBU

e are one formidable family;

We have unlimited talents and resources;

We believe that we can make a difference;

We can make things happen;

We need to “push the envelope”;

We commit to serve with all our hearts, mind

and soul,

Amen.

WW

City of Cebu ii City of Cebu iii

PPERFORMANCE PLEDGE

erve promptly, efficiently with utmost courtesy with the intention toserve the ends of truth and justice

nsure strict adherence by all to the approved Code of Conduct anduphold at all times standards set in discharging our duties andresponsibilities.

eaffirm to the public that the City exists to serve our clients, that all oftheir needs shall be attended to before end of the business day,Mondays to Fridays.

alue every citizen’s comments, suggestions, and needs, including thosewith special needs such as the persons with disability, pregnantwomen, and senior citizens; and

mpower the public through efficient access to information on ourpolicies, programs, activities and services through our website(www.cebucity.gov.ph) and the City Public Assistance Center.

elieve unconditionally that in every circumstance, despite contention,“there is always a better way”.

liminate discrimination and gender bias attitudes and deal with pro-fessional civility by providing service transparently without delays.

incerely understand and value every client’s comments and sugges-tions, responding to them with expediency through the City’s Com-plaints and Public Assistance Desk.

ransparent and fair in all transactions while promoting non– toler-ance of the culture of corruption.

All these we commit and pledge, because everyCebuano deserves the BEST service.

SSEERRVVEE

BBEESSTT

www.cebucity.gov.ph

City of Cebu 1

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AA GRICULTURAL SERVICES

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City of Cebu 2

HOW TO AVAIL OF ALTERNATIVE MARKETING

DESCRIPTION : Volume of farm goods owned by Farmer Asso-ciations duly organized by CAD are hauled fromtheir location down to established satellite mar-kets at different urban barangays where farmerscan sell directly their products to consumerseliminating the existence of middlemen.

CLIENT/S : Farmers association organized by CAD

CONTACT PERSON/S: Joelito L. Baclayon; CAD Dept. Head253– 6566 / 255-5781

LOCATION : Satellite markets at identified urban barangays

AVAILABILITY : Monday—Friday / 8:00 AM—5:00 PM

DURATION OF THE SERVICE: 7 days, 7 hours

REQUIREMENTS : Request letter addressed to CAD Dept. Head

PROCEDURE IN AVAILING THE SERVICE:

Follow these steps… Wait whilePerson-in-charge…

Approach…

It willtake…

1.Look for interestedfarmers (min of 10 &max of 15) within thesitio or adjacent sitiosof the barangay2. Inform Tugbong-Tabo Coordinator

1. Schedules themeeting for associa-tion organization

1 hour

3. Follow-up scheduledmeeting

2. Confirms theschedule agreedupon.

1 hour

4. Attend the meeting 3. Facilitates themeeting proper

4 hours

RodrigoEnglat-

era(TT Coor-dinator)

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City of Cebu 3

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Follow thesesteps…

Wait whilePerson-in-charge…

Approach … It willtake…

4. Identifies urbanbarangay for satel-lite market estab-lishment.5. Forwards letterrequest to brgy.Captain indicatingthe intention ofestablishing satel-lite market.6. Decides togetherwith the council onthe specific site forsatellite marketestablishment Rodrigo

Englatera(TT

Coordinator)

5 days

5. Follow-up Tug-bong-Tubo Coor-dinator for theassigned satellitemarket at urbanbarangay

7. Informs the asso-ciation of the areaof established sat-ellite market

1 hour

6. Haul farmgoods throughthe dump-truckprovided by thegovernment

8. Facilitates haul-ing of farm goods

1 day

7. Display farmproducts at satel-lite market as-signed to theassociation

9. Monitors thesatellite market

1 day

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DESCRIPTION : Responsible in the production and dispersal ofornaments, forest and fruit tree seedlings fortree planting activities.

CLIENT/S : Cebu City residents

CONTACT PERSON/S: Joelito L. BaclayonCAD Department Head253– 6566 / 255-5781

LOCATION : City Central NurseryNorth Reclamation Area, Cebu City

AVAILABILITY : Monday—Friday / 8:00 AM—5:00 PM

DURATION OF THE SERVICE: 2 days, 1 hour and 30 minutes

REQUIREMENT/S : Request letter addressed to CAD Dept. Head

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HOW TO REQUEST FOR SEEDLINGS

NOTE: Proceed to City Agriculture Depart-

ment, Yutivo Building for your re-quest.

You can claim your seedlings at CityAgriculture Nursery at North Recla-mation Area.

City of Cebu 5

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Approach…

It willtake…

1. Submit letterindicating thequantity , kind ofseedlings to berequested and sitefor the tree plant-ing activity.

1.Receives letter.2. Forwards requestletter to DH for any ac-tion.3. Checks request letterfor any action by theDH.

OfficeSecretary

OfficeSecretary

OfficeSecretary

Nursery in-charge

1 day

2. Follow-up re-quest for approval

4. Informs requisitionerof the action taken/approval by the DH

30 min-utes

3. Secure seedlingrequisition slip(SRS) from the of-fice secretary.

5. Checks availability ofrequested seedlings atthe nursery & fills-inSRS.6. Have SRS approved byDH.7. Provides two copiesof approved SRS torequisitioner.

1 hour

4. Submit approvedSRS to nursery

8. Receives approvedSRS9. Releases requestedseedlings

1 day


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City of Cebu 6

DESCRIPTION : Facilitates training on Vermi-Composting toclients.

CLIENT/S : Cebu City farmers and residents

CONTACT PERSON/S: Joelito L. Baclayon, CAD Department Head253– 6566 / 255-5781

LOCATION : City Central NurseryAVAILABILITY : Monday—Friday / 8:00 AM—5:00 PM

DURATION OF THE SERVICE: 3 days and 30 minutes

REQUIREMENT/S : Request letter addressed to CAD Dept. Head


HOW TO AVAIL OF VERMI COMPOSTING TRAINING



Approach…

It willtake…

1. Submit letterindicating the de-sire for vermicom-posting training ,schedule and venueof the said training

1. Receives letter.2. Forwards requestletter to DH for anyaction3. Checks request let-ter for any action bythe DH4. Informs Compostproduction in –chargeof the request

OfficeSecretary

1 day


5. Informs requisi-tioner of the actiontaken/approval by theDH6. Prepares trainingmodules and materials

30minutes

3. Prepare trainingvenue and gathergroup members

1 day

4. Attend training /seminar as sched-uled

Facilitates training.1 day

CompostProductionIn-charge

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City of Cebu 7

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HOW TO AVAIL OF COMPOST PRODUCTION TRAINING

DESCRIPTION : Facilitates training on Vermi-Composting toclients.

CLIENT/S : Cebu City farmers and residents

CONTACT PERSON/S: Joelito L. Baclayon253– 6566 / 255-5781

LOCATION : City Central NurseryAVAILABILITY : Monday—Friday / 8:00 AM—5:00 PM

DURATION OF THE SERVICE: 1 day,3 hours and 30 minutes

REQUIREMENT/S:Request letter addressed to CAD Department Head

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NOTE: Proceed to City Agriculture Depart-

ment, Yutivo Building for your re-quest.

Training is done at City AgricultureNursery, North Reclamation Area.

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1. Submit letterindicating thequantity (kls) ofvermicast to berequested

1. Receives requestletter2. Forwards re-quest letter to DHfor any action3. Checks requestletter for any ac-tion by the DH

OfficeSecretary

1 day

2. Follow-up re-quest for ap-proval

4. Informs requisi-tioner of the actiontaken/approval bythe DH

30minutes

3. Secure seed-ling requisitionslip (SRS) at theAdmin. Office

5. Checks availabil-ity of requestedvermicast at thenursery .6. Fill-ins SRS.7. Have SRS ap-proved by DH8. Provides twocopies of approvedSRS to requisitioner

1 hour

4. Submit ap-proved SRS tonursery

9. Receives ap-proved SRS10. Releases re-quested vermicast

CompostProductionIn-charge

2 hours

City of Cebu 9

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HOW TO AVAIL OF URBAN AGRICULTURE TRAINING

DESCRIPTION : Provides training on backyard and containergardening and quail egg production to clients

CLIENT/S : Cebu City Urban Residents

CONTACT PERSON/S: Joelito L. Baclayon; CAD Department Head253– 6566 / 255-5781

LOCATION : City Agriculture Department , Yutivo buildingAVAILABILITY : Monday—Friday / 8:00 A.M.—5:00 PM


REQUIREMENT/S: Request Letter addressed to CAD Dept. Head


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Approach…

It willtake…

1. Submit letterrequest indicatingthe desired train-ing with theschedule andvenue it is to beconducted

1. Receives requestletter.2. Forwards requestletter to DH for anyaction3. Checks request let-ter for any action bythe DH4. Informs Urban Agri-culture Coordinator ofthe request.

OfficeSecretary

1 day


5. Inform requisitionerof the action taken/approval by the DH6. Prepare trainingmodules and materials

3. Prepare trainingvenue and gathergroup members

UrbanAgri-

Coordina-tor4. Attend training

as scheduled7. Facilitates trainingproper

1 day

1 day &30 min-

utes

ANIM

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City of Cebu 10

AA NIMALS/ PETS

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City of Cebu 11

HOW TO REGISTER PET DOGS & CATS

DESCRIPTION :This service is mandated by City Ordinance No. 1802Section A as a way to eliminate stray animals in thecity. It is also a way to monitor the implementation ofthe city’s anti-rabies ordinance.

CLIENT/S : Owners of pet dogs and cats (Cebu City)

CONTACT PERSON/S:Suzett Galinggaling233-5675/ 232-4483

LOCATION : Department of Veterinary Medicineand Fisheries (DVMF)North Reclamation Area, Cebu City

AVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM

DURATION OF THE SERVICE: 9 minutesFEE : 150.00– Registration Fee


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Approach…

It willtake…

1. Visit DVMF andgive details of pet.

1. Takes down thedetails. Suzett A.

Galinggaling 2 mins

2. Pay registrationfee.

2. Issues officialreceipt of theamount paid

CTO Collec-tor assigned

to DVMF

2 mins.

3. Wait until yourpet is vaccinated.

3. Vaccinate thepet.

5 mins.

4. Get the Certificateof Registration andCollar.

4. Issue the Cer-tificate of registra-tion and collar.

As soonas the

receipt ispre-

sented.

Suzett A.Galinggaling

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City of Cebu 12

HOW TO AVAIL OF NEUTERING AND SPAYINGOF YOUR PET DOGS AND CATS

DESCRIPTION :This service seeks to control dog and cat populationand offers assistance to pet owners who would liketheir pets to be neutered.

CLIENT/S : Owners of dogs and cats (within Cebu City)

CONTACT PERSON/S:Earl T. DiolaDr. Jennifer LaurenteDr. Ma. Antonia J. Zamora233-5675/ 232-4483

LOCATION : Department of Veterinary Medicine and Fisheri(DVMF), North Reclamation Area, Cebu City

AVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM

DURATION OF THE SERVICE: 1 hours and 4 minutes

REQUIREMENT/S : Dogs/cats (at least 5 months old)FEE : Registration Fee—150.00


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1. Bring pet to beneutered or spayedto DVMF.

1. Entertains theclient. Earl Diola



CTO Collectorassigned to

DVMF

2min-utes

3. Wait until theoperation is finished.

3. Conducts surgeryor operation.

1 hour

4. Get the instruc-tions on post opera-tive care.

4. Gives the clientpost operative leaf-let.

2 min-utes

Earl Diola, Dr.JenniferLaurente

NOTE:Dogs/cats must undergo fasting for at least

5-10 hours prior to surgical operation.

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City of Cebu 13

HOW TO SURRENDER OF UNWANTED PETS

DESCRIPTION :This service allows pet owners who no longer wantto take care of their pets to surrender them to DVMF.

CLIENT/S : Owners of pets to be surrendered

CONTACT PERSON/S:Suzett GalinggalingMa. Antonia J. Zamora233-5675/ 232-4483

LOCATION : Department of Veterinary Medicine and Fisheri(DVMF), North Reclamation Area, Cebu City


DURATION OF THE SERVICE: 1 day and 2 minutes

REQUIREMENT/S: Letter of request addressed to:Dr. Alice UtlangCity Veterinarian; stating- client’s name, address, telephone number,number of pets to be surrendered and reasonwhy pets are being surrendered


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Approach…

It willtake…

1.Submit letter of requestor directly call DVMF.

1. Ask question onthe request. 1 min.

2. Ask whether the petswill be picked up or if youwill be the one to bringthem to the City Pound.

2. Schedules thepick up.

1 min.

3. Wait for the scheduleddate for the pick up ofthe pets or bring them tothe City Pound on thesaid date.

3. Picks up the sur-rendered pet.

1 day

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City of Cebu 14

HOW TO ADOPT IMPOUNDED PETS

DESCRIPTION : This service allows interested parties to adopt dogsand/ or animals which have been impounded andwhich are not claimed by the owner.

CLIENT/S : General Public

CONTACT PERSON/S:Suzette GalinggalingDr. Ma. Antonia J. ZamoraDr. Jennifer Laurente233-5675/ 232-4483



DURATION OF THE SERVICE: 9 minutesFEE : 150.00– Registration Fee


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1. Visit DVMF tochoose pet and fillout adoption form.

1. Checks the filledup form and evalu-ate the adopter.

S. Galing-galing/

Dr. J.Laurente2 mins



CTO Collectorassigned to

DVMF

2 mins.

3. Wait until yourchosen pet is vacci-nated and collaredand the vaccinationcard is issued.

3. Vaccinate the petand issue collar andvaccination card.

5 mins.

4. Bring your newpet home.

4. Allows client tobring the pet.

Suzett A. Ga-linggaling/Dr.

JenniferLaurente

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City of Cebu 15

BB USINESS

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City of Cebu 16

DESCRIPTION : Application of New Business-As per Section 5 of the Revised Omnibus Tax Ordi-nance of the City of Cebu:“..any person desiring to engage in any business,trade, occupation or calling shall first submit anapplication on a form prescribed for the purpose, tothe City Mayor, for the corresponding permit.…the business permit is to ensure the payment ofthe taxes and related fees to the city, as well as toregulate business activities for security, sanitary,safety and propriety purposes.

Renewal of Business Permit“..Application for renewal of license or permitshall be filed or registered on or before January20 of each year (Sec. 5, Revised Omnibus Tax Or-dinance of the City of Cebu).”The business permit is renewed, without regardsto the date of issue, from January 1-20 of everyyear. This is also in consonance with Section 8 ofthe Revised Omnibus Tax Ordinance of the City ofCebu which states that:“All business taxes, fees, or charges imposed un-der this Ordinance shall accrue on the first day ofJanuary of each calendar year as regards personsthen liable. Unless otherwise specified, all busi-ness taxes are payable at the option of the tax-payer, either, annually, on or before the twentiethof January, or quarterly, on or before the twenti-eth of January, April, July and October.”Application for the permit beyond the twentiethof January of the current year will be subject tothe payment of penalties, interests and sur-charges on top of the business taxes and fees.

HOW TO APPLY FOR NEW/ RENEWAL OFBUSINESS PERMIT

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City of Cebu 17

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CLIENT/S : Businessmen of Cebu City

CONTACT PERSON: Zosima Sebes – Acting Division Chief412-0000 loc 116

LOCATION : 2nd Flr, Exec. Bldg / Business Taxes & Fees DivisionCebu City Hall

AVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PMRenewal: Annually, from January 1 – 20. Those

renewing beyond this period are subject toadditional surcharges and/or penalties.

DURATION OF THE SERVICE:

REQUIREMENTS:Application of New BusinessI. For the Issuance of Tax Assessment:

1. Mayor’s Business Permit Application form dulyfilled-up (with sketch at back portion of theform) and notarized

2. Single Proprietors - Certificate of Registrationfrom DTI (if DTI Certification not yet release,duly received application form is acceptable)

3. Partnership, Corporation, Association, Founda-tion, etc. – Certificate of Registration, Articles ofIncorporation & By-Laws of SEC

4. Cooperative- Certificate of RegistrationII. For the Issuance of Business Tax Payment Certificate:

1. Tax Assessment2. Original Copy of Official Receipt of Payment for

Business taxes, fees and other charges3. Original copy of the Community Tax Certificate

for the current year

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City of Cebu 18

REQUIREMENTS :III. For the Issuance of Mayor’s Business Permit (must becomplied within 60 days from the date of the issuance ofBTPC)

1. All of the documents enumerated under I and IIabove

2. Barangay Clearance where the business location be-longs with official receipt of payment

3. Sanitary Permit (while waiting for the release be-cause it is after inspection, employer and employeeswill have Chest X-Ray and present it to City Healthdepartment to claim Health Cards)

4. Real Property Tax Clearance or Certificate of No De-linquency, if the permittee owns the area of business

5. Contract of Lease, if the permittee rents the area ofthe business

6. Taxpayer’s Identification Number of the Permittee7. BIR Certificate of Registration with proof of payment

(Php500) of the Business8. Business Clearance from SSS, PhilHealth and Pag-IBIG9. Requirements from National and/or Local Govern-ment relative to the kind of business applied for (This willbe known after inspection)

Renewal of Business PermitI. For Assessment

1. Duly filled-out Application Form2. Previous year's Tax Payment Verification Sheet

(TPVS)/ledgerII. For the Temporary Mayor’s Business Permits

1. Official Receipt of payments made2. Present year Community Tax Certificate (CTC)3. Previous year Mayor’s Business Permit

BUSI

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City of Cebu 19


REQUIREMENTS :III. For securing the Business Permit

1. Previous year BP, with O.R.2. SSS Clearance3. Barangay Clearance4. Sanitary Permit5. Contract of Lease (if applicable)6. PHILHEALTH Clearance7. PAG-IBIG Clearance

FEE/S :Application of New Business

Business Taxes - 0.0005 x CapitalInvestment

Permit Fee - 0.002 x CapitalInvestment

City Health Inspection Fee - Based on CapitalInvestment (max. Php 50)

Zoning Fee - Based on CapitalInvestment (max. Php 550)

Food & Drug Fee (in case business is food related)- Based on CapitalInvestment (max Php 150)

Fire Department Fee - 10% of Total RegulatoryFees

Garbage Fee - Based on the Nature andArea of the Business

(Ordinance # 2018: Omnibus TaxCode-Imposition of Garbage Fee)

Community Tax Certificate - Php 20 (2% interest permonth for late cedulasfor single proprietorship)

Corporate Cedula - Php 500 (Basic Only)

BUSI

NES

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City of Cebu 20


FEE/S :Renewal of Business Permit

- Application for renewal filed after January 20 shallsubject the applicant to a penalty of 1/20th of 1%of the capital investment (Sec. 5, Revised Omni-bus Tax Ordinance of the City of Cebu).

- Further, except as otherwise provided, paymentsof taxes, fees or charges made after the 20th ofJanuary shall be subject to surcharges of 25%plus interest at the rate not exceeding 2% permonth of the unpaid taxes, fees or charges in-cluding surcharges...(Sec. 20, Revised OmnibusTax Ordinance of the City of Cebu).



Approach…

It willtake…

1. Ask for the BPApplication Formand your PriorityNumber from theFront Desk Clerk/Secretariat and fill itout.

1. Hands out theapplication form forBusiness Permitsand the PriorityNumber.

VioletaAr-

ranchado

JunaferAquino

Less thana minute

2. Ask for your TaxPayment TPVS fromthe Clerk in the Veri-fication Area.

2. Prints out theTPVS of the busi-ness establishment.

HernaneAlguno

ArthurEchavez

3-5 min-utes

BUSI

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City of Cebu 21


Follow these steps…Wait whilePerson-in-charge…


3. When your num-ber is called, givethe ApplicationForm, together withthe TPVS and previ-ous year’s Mayor’sPermit (for renewal),to the assignedevaluator for theassessment of thebusiness taxes andrelated charges.

3. Assess theGross AnnualIncome of theBusiness Estab-lishment.

Evaluators:Monina Paires

Zosima Sebes

Ethel Porca-dilla

Sherilyn Ban-dolon

Waitingtime of 5-30minutes,dependingon the vol-ume of ap-plicantsentertained;Evaluationtakes about5-15 min-utes

4. Receive thesigned/approvedassessment sheetfrom the evaluator.

4. Release theapproved as-sessment ofbusiness taxesand fees to theclient.

MoninaPaires, Zosima

Sebes, EthelPorcadilla

Sherilyn Ban-dolon

Less than aminute

5. Pay the businesstaxes and other re-lated charges at win-dows marked“Business Taxesonly”.

5. Issues theOfficial receiptfor the pay-ments made.

Designatedcollector 15-20 min-

utes

6. Claim your Tem-porary Business Per-mit.

6. Releases theTemporaryBusiness Permitafter verifica-tion of support-ing documents.

VictoriaHolganza

15-30 min-utes

BUSI

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City of Cebu 22



Approach… It will take…

7. Comply with the regulatory requirements.a) SSS Clearance – this can be processed from within/near the BP renewal area.b) Barangay Clearance with O.R.c) Contract of Lease (if applicable)d) Previous Business Permit, with O.R.

e) Sanitary Permit – owner has to apply @ CHD andwait for the inspection report from the inspection

team.

The businessowner/

applicant isallowed a 30-day allowanceto comply the

regulatoryrequirements.

8. Submit the regulatoryrequirements to theVerifier.

7. Evaluatesthe support-ing docu-ments.

Less than aminute

9. Wait while the Veri-fier approves and en-dorses the printing ofthe Permanent BusinessPermit.

8. Approvesthe printingof the Per-manent Busi-ness Permit.

3-5 minutes

10. Receive the perma-nent business permit(renewal) from the BPreleasing Clerk.

9. Releasesthe Businesspermit to theclient.

ReleasingClerk

from theMayor’sPermit

Section

5 minutes

Verifiers:Victoria

HolganzaHernaneAlguno,Arthur

Echavez,Sherilyn

Bandolon

NOTE:Application for New Business is subject for inspec-

tion of the Business area by the Joint InspectionTeam.

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City of Cebu 23

HOW TO REGISTER AND GET LICENSE FOR MEATHANDLER AND PERSONNEL OF SLAUGHTERHOUSES

DESCRIPTION :This service ensures that all meat handlers or help-ers operating in Cebu City pass the standards set byDVMF. It also ensures that Butchers and EntrailCleaners of Private Slaughterhouses and Meat Han-dlers of Meat Shops, Meat Dealers and Meat Proces-sors are registered to certify that they are physicallyfit to handle meat products sold to general public.

CLIENT/S : Owners of private slaughterhouses, meat handlersand personnel of slaughterhouse

CONTACT PERSON/S:Analyn P. Calungsod, MI-III419-1200 ; 232-4483



DURATION OF THE SERVICE: 3 days

REQUIREMENTS:1. Health Card2. Police Clearance3. Sanitary Permit4. Business Permit

FEES : a. Meat Shop Operator - P400.00a. Meat Stallholder - 250.00b. Meat Dealer/Supplier - 350.00c. Meat Vendor - 150.00d. Meat by Products Processor- 350.00e. “Butchers /Entrail Cleaners, Meat Handlers, Meat

Dealers and Meat Processors” - 150/ person

x

BUSI

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City of Cebu 24





AnnalynCalungsod

1 day

1. Submit pho-tocopies of therequirements atDVMF office.

1. Checks therequirements.

2. Present theoriginal copiesof the require-ments

2. Verifies theauthenticity ofthe photocopiesby comparingwith the original.

3. Pay registra-tion fee

3. Issue officialreceipt of theamount paid.

CTO Collectorassigned at

DVMF

4. Get Registra-tion Certificate

4. Issue the Reg-istration Certifi-cate

AnnalynCalungsod

2 days af-ter payingthe regis-

tration fee

BUSI

NES

S

City of Cebu 25

HOW TO REGISTER & GET OF PRIVATESLAUGHTERHOUSES

DESCRIPTION :This service enables private slaughterhouses to for-mally and legally operate in Cebu City.

CLIENT/S : Owners of private slaughterhouses operating withinCebu City




DURATION OF THE SERVICE: 4 days and 3 minutes (DVMF only)

REQUIREMENT/S:a. Sanitary Permitb. Business Permit

FEE :Php 5,000.00– Registration Fee

x

BUSI

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City of Cebu 26



Approach…

It willtake…

1. Process businesspermit at CTO, CebuCity Hall. (Follow stepson “ How to applybusiness permit, p. 16”

BusinessPermit

Section atCTO

2. Bring the first en-dorsement given bythe business permitsection to DVMF.

AnnalynCalungsod

Maxi-mum of 2

daysfrom thesubmis-sion of1st en-

dorsement

3. Wait until the dateof inspection.

2. Reminds theclient on the datescheduled.

4. Let the inspectorscheck the location.

3. Inspects the lo-cation.

5. After inspection, getthe inspection reportand 2nd endorsement.

4. Checks the docu-ments given.

2 days

6. Photocopy businesspermit and sanitarypermit.

5. Instructs theclient on the num-ber of copies to beproduced.

7. Pay the registrationfee.

6. Issues officialreceipt of the feepaid.

CTO Col-lector

assignedto DVMF

2 mins.

8. Submit photocopiesof business and sani-tary permit.

7. Checks the docu-ments submitted.

AnnalynCalungsod

1 minute

9. Get RegistrationCertificate

8. Issues the Regis-tration Certification

Withinthe day

1. Receives andchecks the docu-ments given.

BUSI

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City of Cebu 27

HOW TO REGISTER ADMISSION TICKETS OFMOVIEHOUSES

DESCRIPTION :This service exists to ensure that the tickets used inthe movie houses are not recycled and that theycorresponding amusement taxes have been paid.

CLIENT/S : Business men of Cebu City

CONTACT PERSON/S:Ofelia Villares (Section Chief)412-0000 loc. 110

LOCATION : 2nd floor City Treasure’s Office - Amusement TaxSection, Executive Building, Cebu City Hall


DURATION OF THE SERVICE: 31 minutes

REQUIREMENT/S: Bundles of movie house ticketsList of the serial number of the tickets


x


Approach…

It willtake…

1. Submit the bun-dles/boxes of moviehouse tickets to theClerk.

1. Records the serialnumbers of the tick-ets submitted forregistration.

Ofelia Vil-laresJessie

Valenzuela

Lessthan amin-ute

2. Wait while the clerkstamps the tickets withthe City Treasurer'sname.

2. Stamps the regis-tered tickets with theCity Treasurer’sname.

30min-utes

3. Claim the signedand registered admis-sion tickets from theClerk.

3. Releases thesigned and regis-tered admission tick-ets to the promoter/client.

Lessthan amin-ute

JessieValenzuela

RodolfoMatas

BUSI

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City of Cebu 28

HOW TO REGISTER WEIGHTS AND MEASURES

DESCRIPTION :This service is to ensure that the weights andmeasures (weighing scales, gasoline pumps/nozzles, and meter sticks) used by business estab-lishments are accurate and reliable at all times,pursuant to Sec. 148 of RA 7160 and Sec. 54-55 ofthe City Tax Ordinance No. LXIX.

CLIENT/S :Business men of Cebu City using weights/measures

CONTACT PERSON/S: Judeline Cabataña412-0000 loc. 115

LOCATION : Ground floor Executive Building, Cebu City HallAVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM


REQUIREMENTS: Weighing scalesOfficial receipt for the payment of the registration fee



Approach…

It willtake…

1. Client brings theweighing scales andother similar devices.

1. Calibrates theweights and measuresfor assessment.

JudelineCabata

Lessthan aminute

2. Client pays theamount due for thecalibration windowswith “Miscellaneouspermits only”.

2. Issues the OfficialReceipt for the pay-ments made.

Desig-nated

Cashier

Maxi-mumof 5min-utes

3. Client claims theregistered weight andmeasure from thepersonnel assigned.

3. Places stickers onthe calibrated weightsand measures andreleases the same tothe client.

JudelineCabataña

10-15min-utes

x

BUSI

NES

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City of Cebu 29

HOW TO GET MARKET AND NO DELIQUENCYCERTIFICATIONS

DESCRIPTION :This service is in line with the compliance of the re-newal / application of new permit or for the purposeof electrical and/ or water connection.

CLIENT/S : Legitimate Stallholder—Market

CONTACT PERSON/S:Raquel B. Arce; Market Administrator253-1324 / 256-2620

LOCATION : Market Operation Division (MOD) Office2nd floor, Gotiaco Building


DURATION OF THE SERVICE: 19 minutes & 40 seconds

REQUIREMENT/S:a. Community Tax Certificate (Cedula) based on gross

income current yearb. Payments of Stall Rentalsc. Certificate from the Cooperative/ Association

where he/ she is a memberFEE/S : 40.00 for Market Certification


x


Wait whilePerson-in-charge… Approach … It will

take…1. Submit allrequirements.

1. Assesses papers sub-mitted2. Checks records of mar-ket inventory.3. Forwards assessedpapers to another clerk.4. Checks stall rental re-cord in the logbook.

MercedesFlores

Betty Quiros,Lucia

Cabañes,Susan Guerra

15min-utes

BUSI

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City of Cebu 30





2. Pay P40.00for Market Cer-tifications & Nodelinquency.

5. Issues OfficialReceipt (OR) tolegitimate stall-holders.

Assignedcollector

30seconds

3. Give OR toclerk for theissuance ofMarket Cer-tification.

6. Interviews stall-holder as to pur-pose on marketcertification.7. Issues & counter-signs the marketcertification .

MercedesFlores

3minutes

4. Get & givethe Market Cer-tification toanother clerkholding the re-cord of stallrental for coun-tersign.

8. Countersigns thecertification as to“no record of delin-quency” and for-wards it to MarketAdministrator forsignature.

Betty Quiros,Lucia

Cabañes, SusanGuerra

30

seconds

9. Signs the MarketCertification.

Raquel Bohol–Arce,

Market Admin-istrator

Arnel Quirano,Asst. Market

Admin.

30

seconds

5. Receive therelease marketcertification.

10. Releases theCertification. Mercedes

Flores10

seconds

BUSI

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City of Cebu 31

HOW TO GET SUBDIVISION DEVELOPMENT PERMIT

x

DESCRIPTION :This service determines if location is allowed to bedeveloped as subdivision.

CLIENT/S : Cebu City Constituents

CONTACT PERSON/S:Niceforo N. Iroy / Rolando Salazar, Jr.253– 2217

LOCATION : City Planning and Development Office (CPDO)Land Use and Zoning Division3rd Floor, Legislative Bldg., Cebu City Hall


DURATION OF THE SERVICE: Minimum of (1) one month& 30 mins.

REQUIREMENT/S:a. Development planb. Barangay Resolutionc. ECC and Approved SP Resolution

FEES : Per schedule of fees from HLURB andCity Ordinance 1656



Approach…

It willtake…

1. Get and fill out“Development Permitapplication form” atCPDO office.

1. Receives filled–out applicationform with perti-nent documents. Rolando

Salazar, Jr.

30min-utes2. Submit application

form with pertinentdocuments.

2. Reviews docu-ments.

BUSI

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City of Cebu 32




3. Follow– up on sched-ule for ocular inspec-tion.

3. Assigns person-nel for the ocularinspection.

RolandoSalazar Jr.

4. On the scheduleddate, be at the desig-nated area.

4. Conducts Ocu-lar inspection andevaluation.

5. Goes back tothe office andissue Develop-ment Permit.

5. Receive theapproved DevelopmentPermit.

Mini-mum

of onemonth

BUSI

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S

City of Cebu 33

HOW TO APPLY FOR RETIREMENT OF BUSINESSOPERATIONS

DESCRIPTION : As per Section 12 of the Omnibus City Tax Ordinance:“..any person who desires to retire from his business,trade, occupation or calling, may do so by surrender-ing his license or permit to the City Treasurer withinten (10) days from the date of the last entry in hisbooks of accounts, and by filing the correspondingreturns or statement of gross sales or receipts fordetermination of the taxes due. If the tax paid duringthe year be less than the tax due on said gross salesor receipts of the current year, the difference shall bepaid before the business is considered officially re-tired.”“..For failure to surrender the license or permit withinthe period herein prescribed, the business or occupa-tion shall be deemed as being continued, and thetaxes or fees corresponding, at least, to the succeed-ing quarter shall become due and payable.” Business owners whose businesses have

stopped operating are required to apply forbusiness retirement in order to bring their busi-ness records to a close.

The aim of the service is also to verify that thesebusiness establishments that have terminatedtheir operations do not have any existing bal-ances in our records, as well as to check the au-thenticity of the application.

CLIENT/S : Businessmen of Cebu City

CONTACT PERSON: Zosima Sebes – Acting Division Chief412-0000 loc 116

LOCATION : 2nd Flr, Exec. Bldg / Business Taxes & Fees DivisionCebu City Hall


DURATION OF THE SERVICE: 2 weeks & 23 minutes

x

BUSI

NES

S

City of Cebu 34

HOW TO APPLY FOR RETIREMENT OF BUSINESSOPERATIONS

REQUIREMENTS :1. Previous Business Permit with Official Receipt (O.R.)2. Verification Sheets/Assessment Sheets Community Tax

Certificate (cedula)



Approach…

It willtake…

1. Ask for the Applica-tion Form for retirementand fill out.

1. Assigned personchecks the businessrecords of the es-tablishment for anyunpaid tax bal-ances.

VictoriaMoneva

2. Submit the applicationform, together with thesupporting documentsneeded.4. Wait for the Inspec-tion Team to inspect thebusiness establishmentcertificate of authority.

4. Inspects thebusiness establish-ment to validate itsclaim for retire-ment.

AssignedInspectors

Maxi-mumof 2

weeks

5. Pay for the remainingbusiness tax balance tothe Cashier (if any). Win-dow/s which indicates“Business Tax Payments

5. Designated Col-lector issues theOfficial Receipt forthe paymentsmade.

Desig-nated

cashier

Maxi-mumof 5min-utes

6. Submit the OfficialReceipt of the paymentmade to the verifier.

7. Releases theapproved Retire-ment certificate tothe client.

VictoriaMoneva

Lessthan15

min-utes

7. Claim approved busi-ness retirement.

Lessthan 3min-ute

CIVI

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City of Cebu 35

CC IVIL DOCUMENTS

CIVI

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City of Cebu 36

DESCRIPTION :This service caters to filing and registration of allregistrable documents of birth, judicial decrees andlegal instruments updating records on file and keepand preserve them per Administrative Order 1,s. 1993 of Act 3753.

CLIENT/S : Parents or authorized representative

CONTACT PERSON/S:Atty. Evangeline T. Abatayo, Civil RegistrarLouella N. Dejito , Registration Officer232-6664

LOCATION : Office of the City Civil Registrar (OCCR)Cebu City



REQUIREMENT/S: none


x

HOW TO REGISTER LIVE BIRTH




1. Reviews COLB en-tries according toguidelines.

FielmaManigbas

7 min

2. Assign RegistryNumber to COLB andforwards COLB forsignatory.

Ridolito Ybañez

3 min.

3. Signs the COLB. Oscar B. Molo, 15 min.

2. Get copy ofregistration oflive birth.

4. Clerk segregatesand give copy to par-ent or representative.

FielmaManigbas

1.5 min.

1. SubmitaccomplishedCertificate ofLive Birth(COLB).

CIVI

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City of Cebu 37

DESCRIPTION : This service caters to applicants for delayed filingand registration of birth.

CLIENT/S : Parents or any authorized representative





REQUIREMENT/S:a. Accomplished Certificate of Live Birth (COLB) in

four copies, original signatures affixed;b. Backside of COLB (Affidavit for Delayed Registra-

tion of Birth) must be accomplished and nota-rized or subscribed by authorized Officer;

c. Certificate of No Record issued by Civil Registrar;d. Negative Certification issued by National Statis-

tics Office;e. Any two of the ff: documentary evidences,

showing Name of Child, Name of Mother andName of Father, to wit:

Baptismal Certificate School Record ITR of Parents Insurance Policy Medical Records COLB of children, if any; Voter’s Certification

x

HOW TO APPLY FOR LATE REGISTRATION OF BIRTH

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City of Cebu 38

HOW TO APPLY FOR LATE REGISTRATION OF BIRTH

REQUIREMENT/S:f. Marriage Certificate of applicant if above 18 y.o. and

applying for himself/herself;g. If Illegitimate during birth of child, and the mother is not

the applicant/informant attach:Affidavit Stating the whereabout of the motherAffidavit of two disinterested persons attesting tothe circumstances of the birth of the child

FEES :1. Late Registration fee ..................P 250.002. Live Birth Form fee .....................P 50.00



Approach…

Itwilltake…

1. Submit accomplishedCOLB and supporting pa-pers to Window 4(Delayed Registration)

1. Receives andassess papers.

PoncianaSabal

13min.

2.Pay fees at Window 3. 2. Issues OfficialReceipt (OR).

CTO per-sonnel

10min

3. Submit O.R. to DelayedRegistration section.

3. Logs OR.4. Issues returnslip.

PoncianaG. Sabal

10min-utes

4. Get return slip forscheduled release of COLBcopy after 10-day posting

GeraldineHortelano

5. Posting of De-layed Registrationfor 10 days perAdm. Order 1, s.1993

10days

5. Get approved copies ofCOLB

6. Releases COLBcopy.

PoncianaSabal

5min.

CIVI

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ENTS

City of Cebu 39

HOW TO GET BIRTH CERTIFICATES/ RECORDS

DESCRIPTION :This service issues certifications related to the birthas on file with the Civil Registry Office, certifiedtranscription, certified copies of records on file perAdministrative Order 1, s. 1993 of Act 3753.

CLIENT/S : Cebu City residents—Parents orauthorized representative

CONTACT PERSON/S:Oscar B. Molo, Registration Officer

232-6664




REQUIREMENTS:a. Valid ID with pictures

b. Authorization Letter w/ valid ID of docu-

ment owner/parents for authorized repre-

sentative

FEES :

a. Php 50.00 for local use;

b. Php 100.00 for use abroad

x

CIVI

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City of Cebu 40





1. Get requestforms (RF) formW1 and fill-updata

1. Hand overrequest form.

JaniceDingding,Window 1

2 min

2. Pay at Win-dow 3

2. Issues OfficialReceipt (OR).

CTO personnel 10 min

3. Submit RFand OR to Win-dow 2 for verifi-cation of ID,authorizationletters and dataand assignmentof Transact No.

3. Receives andassess documentssubmitted.

4. Assigns Trans-action number.

Jerene Montejo/

RomeoTumulak

5 min.

4. Place accom-plished RF inbox at window 9

Fredie Lanurias3 min.

5. Wait at thebench for yourname to becalled.

Linda EnglisCarlos PahugotGlenda Gaviola

Narmie Balo

10 min

6 Get issueddocument/s atWindow 10when called.

6. Releasesdocument.

Richie ArnibalLuz Cugay 3min

5. Searches therecord, encodes,prints and have itsigned

CIVI

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City of Cebu 41

DESCRIPTION :This service caters to filing for marriage license as apre requisite for marriage, judicial decrees and legalinstruments updating records on file and keep andpreserve them per Administrative Order 1,s. 1993 of Act 3753.

CLIENT/S : Both or Any of the couple must be aCebu City resident




DURATION OF THE SERVICE: 11 days& 45 minutes

REQUIREMENT/S:a. At least (2) valid ID of applying couple upon their per-

sonal appearance (strictly required);b. Valid ID of parents upon personal appearance (strictly

required)and fill-up of Parental Consent (For 18-21 years old) orParental Advice (for 22-25 years old) duly verified andtaken oath to in front of the Civil Registrar (5-20 mins.)which must be signed if identity is affirmed.

c. Accomplished Parental Consent or Parental Advise (forthose couples who are required).

d. Birth Certificate (NEW) – 1 original & 2 photocopies;e. Certificate of Attendance to Pre-Marriage Seminar by

CHD- 1 original & 2 photocopies;

x

HOW TO APPLY FOR MARRIAGE LICENSE

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City of Cebu 42

REQUIREMENT/S:f. Cedula (Residence Certificate) with signature – 1 orig.

& 2 photocopies;g. Barangay Certificate – 1 original & 2 photocopiesh. CENOMAR (Certificate of No Marriage, issued by the

National Statistics Office (NSO))- 1 orig. & 2 photocop-ies;

Additional Documents for WIDOW/ WIDOWER1. Death Certificate of deceased spouse, issued by the

Local Civil Registrar or National Statistics Office – 1orig. & 2 photocopies;

2. CENOMAR issued by National Statistics Office – 1 orig.& 2 photocopies;

Additional Documents for those with ANNULLED MARRIAGE1. Certificate of Finality of Annulment, Issued by the

Court – 1 orig. & 2 photocopies;2. Certificate of Registration from the Civil Registrar who

registered the Annulment papers – 1 orig. & 2 photo-copies;

Additional Documents for FOREIGN APPLICANTS1. PASSPORT I.D. – 2 photocopies (present the original

for counterchecking)2. Stamped or Printed DATE OF ARRIVAL (Latest) on the

passport – 2 photocopies3. Certificate of Legal Capacity to Marry issued by the

foreigner’s diplomatic official in the Philippines – 1original & 2 photocopies;

4. (FOR DIVORCED APPLICANTS) – Divorce Decree(translated if in non-english content);

5. If foreigner is a widow/widower, same requirementsabove applies;

6. If applicant is naturalized citizen, Naturalization Pa-pers – 2 photocopies (present original for counter-check)

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City of Cebu 43

FEES :For Filipino applicant:Seminar Fee ................... P 100.00Marriage Application ....... P 100.00Marriage License Fee ..... P 50.00

For Foreigner applicant:Legal Capacity Registration … P 1,000.00Seminar Fee ........................... P 100.00Marriage Application ...............P 100.00Marriage License Fee ............. P 50.00



Approach…

It willtake…

1. Proceed to CityHealth—HRDO to getschedule for Pre-Marriage Seminar

1. Informs client ofthe schedule of thePre- Marriage Semi-nar.

CHDPersonnel

3 min.

2. Pay at Window 3. 2. Issues OfficialReceipt (OR).

CTOpersonnel 10 min

3. Attend Pre-MarriageSeminar on scheduleddate by CHD & DSWS.Bring O.R. (please seeOrientation -Marriagecounseling service.)

3. Facilitates Pre–Marriage Seminar. CHD

Personnel1 day

4. Get Application forMarriage License (Form90) during seminar.

4. Gives you Form90.

ManuelitoFajardo,

2nd Floor,MarriageSection

5 min.

5. Get Certificate ofAttendance after semi-nar.

5. Gives you Certifi-cate of Attendanceof the Pre– Mar-riage Seminar.

CHDPersonnel

7 min.

CIVI

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City of Cebu 44

HOW TO APPLY FOR MARRIAGE LICENSE



Approach…

It willtake…

6. Fill-up information onApplication for MarriageLicense, attach support-ing documents and sub-mit to Marriage Section.

6. Receives andassess formand at-tached docu-ments.

10 min

7. Submit filled out formand documents.

8. Get claim slip withschedule for return.

7. Issues ClaimSlip. 5 min.

9. Wait for Posting Periodto transpire

8. Post names.9. Issues Mar-riage License.

10 days

10. Get Marriage Licenseand copies of applicationfrom Marriage section

10. ReleasesMarriage Li-cense.

RosienisaAgot 5 min.

ArleneBasalo

CIVI

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ENTS

City of Cebu 45

DESCRIPTION :This service caters to filing and registration of allregistrable documents of marriages, judicial decreesand legal instruments updating records on file andkeep and preserve them per Administrative Order 1,s. 1993 of Act 3753.

CLIENT/S : Couples or their authorized representative





REQUIREMENT/S: none


x

HOW TO REGISTER MARRIAGES



Approach…

It willtake…

1. SubmitaccomplishedCertificate ofLive Birth(COM).

1. Reviews COM entriesaccording to guidelines.

7 min

2. Assign Registry Numberto COM and forwards COMfor signatory.

3 min.

3. Signs the COM. Atty.EvangelineAbatayo

15 min.

2. Get copy ofregistration ofmarriage.

4. Clerk segregates and givecopy to couple or represen-tative.

FielmaManigbas

1.5 min.

RosienisaAgot

CIVI

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ENTS

City of Cebu 46

DESCRIPTION : This service issues certifications related to mar-riages as on file with the Civil Registry Office, certi-fied transcription, certified copies of records on fileper Administrative Order 1, s. 1993 of Act 3753.



232-6664




REQUIREMENT/S:a. Valid ID with picture



sentative

FEES :



x

HOW TO GET MARRIAGE RECORDS

CIVI

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City of Cebu 47





1. Get requestforms (RF) fromW1 and fill-updata.


JaniceDingding,window 1

2 min

2. Pay atWindow 3.



3. Submit RF andOR to Window 2for verificationof ID, authoriza-tion letter &data and assign-ment of TransactNo.



Jerene Montejo/

RomeoTumulak

5 min.

4. Submit RF to2nd Floor,Marriage Section


3 min.

5. Wait as recordis searched, en-coded andprinted out.

10 min

6. Get issueddocument/swhen called andacquire signa-ture of RO IV atWindow 10,ground floor.

6. Releasesdocument.

3min

ManuelitoFajardo

ManuelitoFajardo

Arlene Basalo

Oscar B. Molo

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City of Cebu 48

DESCRIPTION :This service caters to applicants for delayed filingand registration of marriages.

CLIENT/S : Married couples or Authorized representative




DURATION OF THE SERVICE: 10 days & 35 minutes

REQUIREMENT/S:a. Accomplished Certificate of Marriage (COM) in four cop-

ies, original signatures affixed;b. Certificate of No Record issued by Civil Registrar – 1 orig.

& 2 photocopiesc. Negative Certification issued by National Statistics Office;d. A copy of the Marriage Contract obtained by the couple

from the marriage ceremony with License or Affidavit ofArt. 34 – 1 orig. & 2 photocopies;

e. Affidavit executed by the Church/Solemnizing Officerattesting to the existence of the marriage ceremony andthe reason for the delayed registration OR Affidavit exe-cuted by the couple attesting to the marriage and thereason for the late submission – 1 orig. & 2 photocopies

FEE/S:1. Late Registration fee ..................P 250.002. ‘Marriage’ Form fee .....................P 50.00

x

HOW TO APPLY FOR LATE REGISTRATIONOF MARRIAGES

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City of Cebu 49



Approach…

It willtake…

1. Submit accomplishedCOM and supporting pa-pers to 2nd Floor MarriageSection.

1. Receives andassess papers. Rosienisa

Agot

10min.

2. Pay fees at Window 3. 2. Issues OfficialReceipt (OR).

CTOpersonnel

10min

4. Submit O.R. to Mar-riage Registration section.


10min-utes

5. Get return slip forscheduled release of COM- copy after 10-day post-ing


10days

6. Get approved copies ofCOM

6. Releases COM-copy.

5 min.

RosienisaAgot

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City of Cebu 50

DESCRIPTION :This service caters to filing and registration of allregistrable documents of death, judicial decrees andlegal instruments updating records on file and keepand preserve them per Administrative Order 1,s. 1993 of Act 3753.

CLIENT/S : Relative of the deceased/ authorized representative





REQUIREMENT/S : none


x

HOW TO REGISTER DEATHS




1. SubmitaccomplishedCertificate ofDeath (COD).

1. Reviews COD en-tries according toguidelines.

7 min

2. Assign RegistryNumber to COD andforwards COD for sig-natory.

3 min.

3. Signs the COD. Oscar B. Molo, 15 min.

2. Get copy ofregistration ofdeath.

4. Clerk segregatesand give copy to rep-resentative.

Gemma Estrera1.5 min.

Gemma Estrera

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City of Cebu 51

DESCRIPTION : This service caters to applicants for delayedfiling and registration of deaths.

CLIENT/S : Relatives of deceased or Authorizedrepresentative





REQUIREMENT/S:a. Accomplished Certificate of Death (COD) in four

copies, original signatures affixed;b. Backside of COD (Affidavit for Delayed Registra-

tion of Death) must be accomplished and nota-rized or subscribed by authorized Officer;

c. Certificate of No Record issued by Civil Registrar;d. Negative Certification issued by National Statis-

tics Office;e. Death Certificate issued from the church;f. Affidavit executed by the Hospital/clinic the

nearest relative or the person having administra-tor or attendant at death if death occurred inthe said institution or under the care of the at-tendant; In default of the afore-mentioned theAffidavit shall be executed by the default, shallbe executed by charge of the patient.

x

HOW TO APPLY FOR LATE REGISTRATION OF DEATH

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City of Cebu 52

FEES :1. Late Registration fee ..................P 250.002. ‘Death’ Form fee .....................P 50.00


HOW TO APPLY FOR LATE REGISTRATION OF DEATH


Approach…

It willtake…

1. Submit accomplishedCOD and supporting pa-pers to Window 9(Delayed Registration)

1. Receives andassess papers.

GlennMorales

13min.

2. Pay fees at Window 3. 2. Issues OfficialReceipt (OR).

CTOpersonnel

10min

4. Submit O.R. to DeathRegistration section.


10min-utes

5. Get return slip forscheduled release of COD-copy after 10-day posting


10days

6. Get approved copies ofCOD

6. Releases COD-copy.

5 min.

GlennMorales

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City of Cebu 53

DESCRIPTION : This service issues certifications related todeath as on file with the Civil Registry Office, cer-tified transcription, certified copies of records onfile per Administrative Order 1, s. 1993 of Act3753.

CLIENT/S : Cebu City residents/Parents or authorized representative


232-6664




REQUIREMENTS:a. Valid ID with picture



sentative

FEES :



x

HOW TO GET DEATH CERTIFICATES/ RECORDS

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City of Cebu 54





1. Get requestforms (RF) fromW1 and fill-updata


Janice Dingding2 min

2. Pay atWindow 3



3. Submit RFand OR to Win-dow 2 for verifi-cation of ID,authorizationletters and dataand assignmentof Transact No.



Jerene Montejo/

RomeoTumulak

5 min.

4. Place accom-plished RF inbox at window 9


3 min.

5. Wait as re-cord issearched, typedout and signa-tures affixed

10 min

6 Get issueddocument/s atWindow 8 whencalled

6. Releasesdocument. 3min

Glenn Morales

CIVI

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City of Cebu 55

DESCRIPTION :This service caters any petition from concernedclients for a correction of entry or change of first

name of civil documents through R.A. 9048.

CLIENT/S : Concerned person/s or authorized representative





REQUIREMENT/S:Petition for CCE

a. Accomplished Petition Form RA9048 1.1(CCE)b. If petitioner is not document owner or parents then

attach Power-of-Attorney;c. Certificate of Birth (NSO copy)d. Certificate of Birth (Local copy)e. At least two (2) of the following:

Baptismal Certificate COMELEC Voter’s record GSIS or SSS record Driver’s License Land Title/Cert. Transfer of Title School Record Bank Records Others (as required by the Civil Registrar)

x

HOW TO REQUEST FOR CORRECTION OF ENTRY/IESOF CIVIL DOCUMENTS

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City of Cebu 56

REQUIREMENT/S:f. Required Clearances, to wit:

Certificate of Employment with no pending admin-istrative case (for employed) or Affidavit of Unem-ployment (for unemployed applicants); Businesspermit (self-employed)

NBI Clearance PNP Clearance

Petition for Change of Namea. Accomplished Petition form RA9048 4.1 (CFN)b. If Petitioner is not the document owner or parents

then attach Power-of-Attorney;c. Certificate of Birth (NSO copy)d. Certificate of Birth (Local copy)e. At least two (2) of the following public or private docu-

ments upon which correction shall be based, to wit: Baptismal Certificate COMELEC Voter’s Affidavt/record Employment Record GSIS or SSS record Medical Record Business Record Driver’s License Land Title/Certificate of Land Transfer Insurance Record Bank passbook Others (as required by the Civil Registrar)


CIVI

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City of Cebu 57

FEE/S: Petition for Change of Name through RA 9048

a. Filing Fee for CFN ..................... P 3,000.00b. Mailing Fee ................................P 80.00c. Endorsement Fee ......................P 250.00

For Migrant Petitions (Out-of-Town applications)Migrant Petitions Fee ...................... P 500.00


Approach…

It willtake…

1. Receives &assess docu-ments.

RidolitoYbañez

10-15min.

2. Gives returnslip & endorsedfor 10-day post-ing.

ElizabethUriarte

5 min.

3. Notice of Post-ing typed andattached to docu-ments, dated andposted.

ElizabethUriarte

10 days

4. Posted docu-ments are en-dorsed to CivilRegistrar forEvaluation of Pe-tition and deci-sion.

Atty.Evange-lineAbatayo

1 day –5 days

5. Approved peti-tion forwarded toNSO-OCRG forapproval

ElizabethUriarte

1-2days

1. Submit accomplishedPetition for CCE or CFNand required supportingpapers to 1st FloorRA9048 Receiving table.

CIVI

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City of Cebu 58


Follow these steps…Wait while

Person-in-charge…Approach

…It willtake…

6. Petition evaluatedby NSO-OCRG andapproval/disapprovalreturned via mail toCivil Registrar

OCRG 5months

7.Mailed petitionreceived and logged

ElizabethUriarte

5 min.

8. Approved/disapproved petitionsegregated and Cer-tificate of Finalityprepared

April A.Jayme

5 min.

9. Certificate of Final-ity and pertinentdocuments mailedback to NSO-OCRG

April A.Jayme

5 min

10. Final approvedpetition released topetitioner

April A.Jayme

15mins.

11. Erroneous recordupdated with ap-proved correction.

April A.Jayme

4 hrs.

2. Get copy of updatedcivil documents.

NOTE:Follow procedures in getting civil docu-

ments—birth, death or marriage.


CIVI

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City of Cebu 59

HOW TO REQUEST FOR UPDATING RECORDSAND REGISTRATION OF LEGAL INSTRUMENTS

DESCRIPTION :This service caters to updating of records and regis-tration of legal instruments such as using the sur-name of father, legitimation of marriage, supplemen-tal report of birth.

CLIENT/S : Concerned person/s or Authorized representativeFor Supplemental Report of Birth the authorized per-son/s to file are only the following:

Parent

Guardian

Party concerned (of legal age)




DURATION OF THE SERVICE: 1 hour & 41 minutes

REQUIREMENT/S:A. Affidavit to Use the Surname of the Father (R.A. 9255)a. Three (3) Original Copies (original signed) of the Affidavit

to Use the Surname of the Father (AUSF) , typewrittenand duly signed by the father;

b. Three (3) Original Copies of Affidavit of Consent of theMother;

c. Two (2) photocopies of birth certificate (Form 1A) or Cer-tificate of Live Birth of the child;

x

CIVI

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City of Cebu 60

REQUIREMENT/S:d. Any documents showing clearly the paternity between the

father and the child : (Strictly required when the name ofthe father does not appear in the birth record of the child),

Employment records (with beneficiaries); SSS/GSIS records Insurance Statement of Assets and Liablities Individual Income Tax Return of the father (ITR) Others (showing relationship between father and

child)d. Three (3) original copies of Affidavit of Acknowledgement/

Recognition duly signed by the father (Strictly requiredwhen the father does not appear in the birth record of thechild)

e. Three (3) copies of Affidavit of Consent of the Child , if thechild is 18 yrs. Old and above;

f. Show valid of both parents (i.e. SSS/GSIS, Voter’s ID, PostalID, Driver’s License, Passport, etc.)

B. Affidavit of Recognition (for birth records of those born beforeAugust 3, 1988);

a. Three (3) original copies of Affidavit of Acknowledgement/Recognition duly signed by the father (must be typewritten/computer printout);

b. One (1) original and two (2) photocopies of Birth Certificate(Form 1A) or Certificate of Live Birth;

c. Any documents showing clearly the paternity between thefather and the child, i.e.:

Employment Records (showing beneficiaries); SSS/GSIS records Insurance records Statement of Assets & Liabilities Income Tax Return (ITR)

CIVI

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City of Cebu 61

REQUIREMENT/S:d. Show valid ID of the parents (i.e. SSS/GSIS ID, Voter’s ID,

Postal ID, Driver’s License, Passport, etc.)C. Affidavit of Legitimation by Subsequent Marriage

a. Three (3) original copies of Affidavit of Legitimation dulysigned by the parents (must be typewritten/ computerprintout);

b. Three (3) original copies of Affidavit of Recognition by thefather (if the father’s name does not appear in the originalbirth certificate)

c. One (1) original and two (2) photocopies of the MarriageContract of the parents;

d. Certificate of No Marriage CENOMAR, from the Office of theCivil Registrar-General (NSO) of both parents;

e. Two (2) original copies of Birth Certificate (Form 1A) or Cer-tificate of Live Birth;

g. Any documents showing clearly the paternity between thefather and the child.

h. Show valid ID of the father (i.e. SSS/GSIS ID, Voter’s ID,Postal ID, Driver’s License, Passport, etc.)

D. Supplemental Report of Birtha. Three (3) copies of the Affidavit of Supplemental Report of

Birth with the following facts enunciated therein: Name of Document Owner Date of Birth, Marriage or Death; Registry Number Entry/entries omitted during the time of registra-

tion Reason for omission of the entry/ies during the

event Purpose in supplying the omitted data

a. Two (2) photocopies of Certificate of Birth showing omitteddata

HOW TO REQUEST FOR UPDATING RECORDSREGISTRATION OF LEGAL INSTRUMENTS

CIVI

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City of Cebu 62



Approach…

It willtake…

1. Submit requireddocuments to theCourt Orders/JudicialDecree Section

1. Documents evalu-ated for sufficiency.

RupertBaoy

6 min-utes

2. Pay at Window 3. 2. Issues Official Re-ceipt (OR).

CTO per-sonnel

10 min

3. Submit O.R. to LegalInstruments Section.

3. Receives OR andissues return slip.4. Assigns RegistryNumber to Docu-ment.

RupertBaoy

5 min-utes

4. Get return slip forscheduled release ofannotated Civil Regis-try Document copy.

5. Records aresearched from files6. Updates docu-ments & preparesand segregates 3copies.

AlfredoSeguisa-bal Jr.,RupertBaoy

1 hourand 15

min-utes

5. Get updated docu-ments with annotationas schedule

7. Gives updateddocuments.

Irish Sa-garino

5 min-utes

HOW TO REQUEST FOR UPDATING RECORDSREGISTRATION OF LEGAL INSTRUMENTS

CIVI

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City of Cebu 63

HOW TO REQUEST FOR UPDATING RECORDSAND REGISTRATION OF COURT DECREES

DESCRIPTION :This service caters to updating of records due to

Court Orders/Judicial Decrees.

CLIENT/S : Couples or their authorized representative




DURATION OF THE SERVICE: 1 hour & 48 minutes

REQUIREMENT/S:1. Petition – 1 original, 2 certified copies2. Court Decision – 1 original, 2 certified copies3. Certificate of Finality – 1 certified copy, 2 photocopies

x

NOTE: If the petition is filed outside of Cebu City, a Cer-

tificate of Registration from the CCR/MCR of thatCity/Municipality is required and all documentsmust be certified true copies from the Civil Regis-trar of the City/Municipality;

All Documents submitted shall be Certified TrueCopies from the Clerk of Court where the petitionwas filed.

CIVI

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City of Cebu 64

FEE/S:1. Adoption :

a) Foreign Adoption . . . . . . . . . . . . 2000.00b) Local Adoption:

i) If both parents for joint adoption are, or if Loneadopter is, not the Natural/biological Parents/parent . . . . . . . . . . . . . . . . . . . . . . . . . . .1000.00

ii) If one or both parents for joint adoption are, or ifthe lone adopter is, the Natural/biologicalparents/parent . . . . . . . . . . . . . . .. . . . . 500.00

2. Annulment of Marriage . . . . . . . . . . . . . . .. . . . . . . . 500.003. Legal Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500.004. Declaration of Absolute Nullity of Marriage . . . . .. . 500.005. Annotation of Divorce . . . . . . . . . . . . . . . .. . . . . . . . 500.006. Annotation on Civil Registry Records of Foreign documents

registered in Manila Civil Registry. .. . . . . . . . . . . 500.007. Correction of Entry/ies through Court Proceedings . 500.008. Change of Name through Court Proceedings . …….. 1000.009. Court Decision recognizing or acknowledging natural chil-

dren or Impugning or denying recognition . . . . .. 500.0010. Judicial determination of paternity . . . . .. . . . . . . . . 500.0011. Court decision or order on the Custody of minors and

guardianship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500.0012. Aliases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 1000.0013. Naturalization by Court Proceedings . . . .. . . . . . . . . 2000.0014. Repatriation or Voluntary Renunciation of Citizenship

through the Court . . . . . . . . . . . . . . . . . . . . . . . . . . .2000.00

15. Court Declaration of Presumptive Death . . . .. . . . 500.0016. Registration of other Court Orders/

Judicial Decrees . . . . . . . . . . . . . . . . . . . .. . . . . 500.00

CIVI

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City of Cebu 65

HOW TO REQUEST FOR UPDATING RECORDSAND REGISTRATION OF COURT DECREES




…It willtake…

1. Submit requireddocuments to theCourt Orders/JudicialDecree Section

1. Documents evalu-ated for sufficiency

Irish Sa-garino

3 min.

2. Pay at Window 3. 2. Issues Official Re-ceipt.

CTO per-sonnel

2-10min

3. Submit O.R. toCourt Orders/JudicialDecree Section

3. Receive OR andissues return slip.

Irish Sa-garino

1-5min.

4. Get return slip forscheduled release ofannotated Civil Regis-try Document copy

4. Records aresearched from files

AlfredoSeguisa-bal Jr.,RupertBaoy

1-5min.

30 min– 1 hr.

5. Update docu-ments prepared in 3copies, segregatedand distributed

Irish Sa-garino

5-10min.

8. Client gets updateddocuments with anno-tation on schedule.

Irish Sa-garino

3-10min.

9. Client is instructedto mail OCRG copy ifcourier is preferred orOCRG mail it throughPost Office.

Irish Sa-garino

3-5min.

EMPL

OYM

ENT

City of Cebu 66

EE MPLOYMENT

EMPL

OYM

ENT

City of Cebu 67

HOW TO AVAIL OF JOB OPPURTUNITIESTHROUGH DMDP

DESCRIPTION :This service provides job opportunities through:1. Special Local Hiring – at least once a month(when there are no scheduled job fairs)2. Local Job Fair – 4th week of March or 1st weekof April, June and September3. Overseas Job Fair – at least once a year

CLIENT/S : Jobseekers/General Public

CONTACT PERSON/S: Florencia L. Monteveros254- 4348

LOCATION : Labor and Employment Division,Department of Manpower, Development &Placement (DMDP), Ramos Public Market

AVAILABILITY : As scheduled

DURATION OF THE SERVICE: Maximum of 1 hour and 20 minutes

REQUIREMENT/S:a. Biodata/Resumeb. 2x2 picture

x

EMPL

OYM

ENT

City of Cebu 68





1. Proceed to thevenue on thescheduled date.

1. Working com-mittee preparesthe venue.

Maximumof 30 min-

utes2. Register yourname at the reg-istration table.

2. Registration Offi-cer gives registra-tion form to appli-cant.

5 minutes

3. Choose fromamong theposted jobs.

3. Working com-mittee assists ap-plicants in lookingfor job vacanciessuited to theirqualifications.

Maximumof 30 min-

utes

4. Go to theDMDP staff forscreening.

4. Screener checksrequirements ofapplicants accord-ing to the job theyapplied for.

5 minutes

5. Meet with pro-spective employ-ers for an inter-view.

5. Working Com-mittee leads appli-cant to the roomsassigned for theemployers to inter-view the applicant.

Maximumof 10 min-

utes

Florencia L.Monteveros

EMPL

OYM

ENT

City of Cebu 69

HOW TO REQUEST FOR A REFERRAL FROMDMDP FOR WAGE EMPLOYMENT

DESCRIPTION :This service refers suitable applicants tocompanies that have been solicited by DMDP.

CLIENT/S : Jobseekers/General Public

CONTACT PERSON/S: Roslinen B. Cortes254- 4348



DURATION OF THE SERVICE: Maximum of 20 minutes

REQUIREMENTS:a. Biodata/Resumeb. 2x2 picture

x

EMPL

OYM

ENT

City of Cebu 70





1. Submitbiodata/resume.

1. LED Officer re-ceives biodata/resume.

Roslinen B.Cortes

1 minute

2. Wait while LEDofficer reviewsbiodata/ resume.

2. LED Officer ex-amines biodata/resume.

2 minutes

3. Undergo aninterview.

3. LED Officer inter-views the jobapplicant.

5 minutes

4. Wait for theLED Officer tofinish the jobmatching.

4. LED Officer makejob matching of thejob vacancies withthe student’s quali-fications.

3 minutes

5. Wait whileyour employ-ment referral isissued.

5. LED Officer typesreferral letter withthe company theapplicant is re-ferred to.

5 minutes

6. Claim referralletter.

6. LED Officer is-sues referral letterto applicant.

2 minutes

7. Proceed to thecompany you arereferred to.

7. LED Officer willinform applicant toproceed to thecompany they arereferred to.

Roslinen B.Cortes

2 minutes

Delfin J.Baldado

EMPL

OYM

ENT

City of Cebu 71

HOW TO SEEK ASSISTANCE FOR LIVELIHOOD

DESCRIPTION :This service aims to provide individual or groupswith an endorsement to avail of self-employment programs and services.

CLIENT/S : Job applicants/General Public




DURATION OF THE SERVICE: Maximum of 20 minutes

REQUIREMENT/S:a. Biodata/Resumeb. 2x2 picture

x

EMPL

OYM

ENT

City of Cebu 72




Approach…

It willtake…

1. Submit bio-data/resume toEmployment Offi-cer.

1. LED Officer receivesbiodata/resume.

RoslinenB. Cortes

1 minute

2. Wait while LEDofficer reviewsbiodata/ resume.

2. LED Officer examinesbiodata/resume.

2 min-utes

3. Undergo an in-terview.

3. LED Officer inter-views the job applicant.

5 min-utes

4. Wait for theofficer to matchyou with govern-ment agencies andprivate sectorsoffering self-employment.

4. LED Officer makesjob matching of thestudent’s qualificationswith government agen-cies and private sectorsoffering self-employment.

3 min-utes

5. Wait while youremployment refer-ral is issued.

5. LED Officer typesreferral letter with thecompany the applicantis referred to.

5 min-utes

6. Claim referralletter.

6. LED Officer issuesreferral letter to appli-cant.

2 min-utes

7. Proceed to thecompany you arereferred to.

7. LED Officer will in-form applicant to pro-ceed to the companythey are referred to.

RoslinenB. Cortes

2 min-utes

Delfin J.Baldado

EMPL

OYM

ENT

City of Cebu 73

HOW TO AVAIL OF A SELF EMPLOYMENTASSISTANCE PROGRAM AT DSWS

DESCRIPTION :This service provides additional capital assis-tance to qualified beneficiaries.

CLIENT/S : Qualified residents of Cebu City

CONTACT PERSON/S: Virginia L. Piccio PEO II261– 8595 / 262-5163

LOCATION: Department of Social Welfare Services (DSWS)AVAILABILITY : Monday to Friday 8:00 AM—5:00 PM

DURATION OF THE SERVICE: 1 month, 3 weeks, 3 days and 35minutes

REQUIREMENT/S:a. Barangay Certificationb. COMELEC Certificationc. On going livelihood projectsd. Biodata

x

EMPL

OYM

ENT

City of Cebu 74





1. Visit the Officeto request for anadditional capitalassistance.

1. Interview/referto social workerassigned.

Five (5)minutes

2. Attend groupmeetings/Socialpreparation con-ducted.

2. Do social prepa-ration enhance-ment/collateralinformation

Onceeveryweek,

Good forthree (3)

weeks

3. Attend the 2days Basic Busi-ness Manage-ment Training

3. PEO II conductthe training.

2 days

4. Receive certifi-cate

4.1. Prepare pay-roll/project pro-posal for approval.

4.2 Do documenta-tion.

Thirty(30)minutes

One (1)month

5. Receive/additional capitalassistance.

5. Prepare of indexcard/monitoring.

One (1)day

PEO II/SW

SW/SWOIII

PEO II/SW

PEO II

Budget Office

PEO II

EMPL

OYM

ENT

City of Cebu 75

HOW TO AVAIL OF THE SPECIAL PROGRAMFOR EMPLOYMENT OF STUDENTS (SPES)

DESCRIPTION : This service assists under-privileged but deservingstudents in pursuing higher education by providingthem with employment during summer and Christ-mas vacations.

CLIENT/S : Constituents of Cebu City aging 18-24 years oldand must be a student for the current school yearor semester as the case maybe or out of schoolyouth provided he is going to enroll the school yearor semester immediately following the summer joband the combined net income tax of his parentsincluding his income must not exceed Php36,000.00



AVAILABILITY : Hiring is on the months of Februaryand March

DURATION OF THE SERVICE: 3 months , 2 weeks & 2 days

REQUIREMENT/S: Endorsement from a Barangay or City Official

x

EMPL

OYM

ENT

City of Cebu 76




Approach…

It willtake…

1. Secure en-dorsement froma Barangay orCity Official.

1. LED Officer re-ceives and readsendorsement.

1 day

2. Proceed toDMDP to submitendorsement tothe LED Staff.

1 day

3. Go to DMDPfor preliminaryinterview.

2. LED Officer con-ducts preliminaryinterview with theapplicant.


Within onemonth aftersubmissionof endorse-

ment4. Take the writ-ten examinationin DMDP.

3. LED Officer con-ducts written ex-amination with theapplicant.

LED staffWithin onemonth afterpreliminaryinterview

5. Go to DMDPfor your finalinterview.

4. LED Officer con-ducts final inter-view with the appli-cant.

FidelMagno

Within onemonth after

the exam

6. Inquirewhether you arehired as a “SPES”.

5. LED Officer poststhe final names ofhired applicants.


After 2weeks

LED Staff

NOTE:It will take more or less 3 months for

the job.

EMPL

OYM

ENT

City of Cebu 77

HOW TO ADVERTISE JOB VACANCIESTHROUGH DMDP

DESCRIPTION :This service allows prospective employers(industries, private companies, recruitmentagencies) to publicly proclaim job vacanciesthrough tri-media and posting in the DMDP bul-letin board.

CLIENT/S : Private companies and recruitment agencies

CONTACT PERSON/S: Jean Marie Brual/Clifford Ferrer253– 9212



DURATION OF THE SERVICE: 2 days

REQUIREMENT/S: Special Recruitment Authority (SRA) fromFor overseas companies/industries/

recruitment agencies: Philippine OverseasEmployment Agency (POEA) permitFor local companies/industries/

recruitment agencies (excluding Cebu):Department of Labor and Employment(DOLE) permit

For New enlisted companies link with DMDP:- Mayor’s Permit- DTI (Business Name)- Set of Job vacancies- Contact person with Telephone & Fax No.- Address and specific Landmark/s

x

EMPL

OYM

ENT

City of Cebu 78





1. Companiessend the list ofjob vacancies toDMDP via mes-senger or faxmachine.

1. LED Officer re-ceives the list ofjob vacancies fromthe companies.

Jean MarieBrual

1 day2. Wait for theconfirmation ofthe DMDP LEDOfficer of thesent job vacan-cies.

2. LED Officer en-codes all the jobvacancies sent bycompanies in thecomputer.

3. Wait for theadvertisement ofthe job vacan-cies.

3. LED Officer sub-mits copy of theprinted summaryof job vacancies tothe radio for adver-tising and to PIOfor advertising onthe website.

4. Make constantfollow up aboutthe sent list ofjob vacancies.

4. LED Officermakes posters ofjob vacancies.

5. Make a followup call to check ifthe list of jobvacancies hasbeen posted.

5. LED Officer postsjob vacancy posterson the bulletinboard.

1 day

EVEN

TS

City of Cebu 79

EE VENTS

EVEN

TS

City of Cebu 80

HOW TO REQUEST FOR THE USE OF PLAZAS

DESCRIPTION :This service is offered to person and /or organi-zation who wish to use public parks for theirevent /activity

CLIENT/S : Any person / establishment who wish to usepublic parks / plazas

CONTACT PERSON/S: Mary Grace V. Teoxon(032) 256-2170Email Ad: [email protected]

LOCATION : Park and Playground CommissionPlaza Independencia

AVAILABILITY : Monday to Friday, 8:00 AM to 5:00 PM


REQUIREMENTS:a. Letter request addressed to:

Hon. Nestor D. Archival, Sr.,Chairman on Parks & Playground

b. Permit to Use (available at the Parks office)


x




1. Submit requestletter to Parksand PlaygroundCommission of-fice

1. Receive the letterfrom the client

Janet G.Libarios 2 min-

utes

2. Coordinatewith staff as toavailability of thedate and venueof the activity

2. Check availabilityof the date andvenue for the activity

Janet G. Li-barios

5 min-utes

mailto:[email protected]

EVEN

TS

City of Cebu 81




…It willtake…

3. Wait for the ap-proval of the Parksand PlaygroundCommission for theuse of the park.

3. Seek approvalfrom the Chairman ofthe Parks and Play-ground Commission.Note: No function isallowed in FuenteOsmena except dur-ing Sinulog and Paskosa Sugbo.

MaryGrace V.Teoxon

10 min-utes

4. Accept donation inbehalf of the Parksand PlaygroundFoundation.

Janet G.Libarios

5 min-utes

5. Issue temporaryreceipt

Janet G.Libarios

5 min-utes

6. Endorse donationto the foundation

Janet G.Libarios

the fol-lowing

day7. Issue Official Re-ceipt for the dona-tion received

Janet G.Libarios

10 min-utes

8. Hand in receipt tothe client

Janet G.Libarios

1 minute

5. Submit Permit toUse to Parks & Play-ground Commission

9. Receives signedPermit to Use formfrom client

Janet G.Libarios

5 min-utes

Make donation tothe Parks and Play-ground Foundationfor the use of thepark.

EVEN

TS

City of Cebu 82

HOW TO BE A PART OF A MASS WEDDING

DESCRIPTION :This service legalizes and solemnizes the lives ofcouples without legal impediments to marry.

CLIENT/S : Cebu City Constituents– couples who have livedtogether for at least 5 years

CONTACT PERSON/S: Maricar Tariman, Mila Satiña253-6123

LOCATION : KALIPI Federation Office, 2nd floorRamos Public Market

AVAILABILITY: Registration: Monday-Friday8:00 AM-5:00 PM

Mass Wedding - - every September

DURATION OF THE SERVICE: 2 months, 1 hour & 15 minutes

REQUIREMENT/S:a. Birth Certificate - 1 copy original & 2 copies pho-

tocopyb. Certificate of Attendance – Pre Marriage Counsel-

ing (CHD- HRD) – 1 Copy original & 1 photocopyc. Community Tax Certificate (CEDULA) – 1 original

and 2 photocopiedd. Barangay Certificatee. Certificate of No Marriage (CENOMAR) issued by

NSO – 1 original and 1 photocopyf. For Ages: 18-20 – Appearance for both parents/ consent 21-24 – Appearance of both or either parent/

advicea. Pre- cana Seminar (by Church)b. Confiramation Certificatec. “Tawag sa Simbahan”d. Permit to Marry from Parishe. Baptismal Certificate

x

EVEN

TS

City of Cebu 83


NOTE:Filing o f application should be at least

2 months before the wedding date.


Approach…

It willtake…

1. Visit KALIPI office& ask for applicationform & checklist ofrequirements.

1. Explains the sys-tem in complyingthe requirements.

1 hour

2. Comply the re-quirements. (refer toother services listedpertaining to therequirements in thischarter.)

2. Helps client insending communi-cations to agenciesinvolved in comply-ing the require-ments.

2 months

3. Submit completepapers to KALIPIOffice for Churchinterview.

3. Check all require-ments.4. Endorsed toChurch for finalinterview.

15 min-utes

4. Attend actualevent.

Ma.SocorroAlfafara

PreciousaLabus

CarmenVillarin

HOU

SIN

G A

ND

LAN

D

City of Cebu 84

HH OUSING AND LAND

HOU

SIN

G A

ND

LAN

D

City of Cebu 85

HOW TO AVAIL OF SITE DEVELOPMENT FORURBAN POOR

DESCRIPTION :To provide basic services such as foot path,drainage and access to water and electricity torelocatees

CLIENT/S : Relocated Community Associations

CONTACT PERSON/S: Carmelin DanielSupport Services Section Head253-7068 / 253-8124

LOCATION : Division for the Welfare of the Urban Poor,2nd floor Legislative Building

AVAILABILITY : Monday—Friday, 8:00 AM—5:00 PM

DURATION OF THE SERVICE:8 Months, 4 weeks, 2 days & 5 mins.

REQUIREMENTS: Letter request approved by the Division Head


x


Wait while Person-in-charge…


1. Submit letterrequest to DWUPDivision Head.

1. Receives letterrequest

Arlene Uy,DWUP receiv-

ing clerk

Five (5)minutes

2. Follow up theletter request

2. Endorses letterrequest to DivisionHead for approval

Arlene UyFive (5)minutes

3. Wait for sched-ule of the survey

3. Endorses theapproved letterrequest to theTechnical Sectionstaff for the settingof the schedule ofthe site inspection

Arlene Uy Five (5)minutes

HOU

SIN

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LAN

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City of Cebu 86





MichaelMasiglat,

Technical Sec-tion staff

4. Ask for theschedule of thesite inspection

4. Sets the sched-ule for the site in-spection

Five (5)minutes

5. Accompanystaff during in-spection.

5. Conducts siteinspection

Three (3)days

6. Waits for theresult of the lotsurvey

6. Makes a reporton the site inspec-tion conducted

Three (3) -Four (4)

days7. Waits for thepreparation ofthe POWE

7. Prepares thePOWE

One (1 )day

8 Follow up ap-proval of thePOWE

8. Endorses thePOWE to DEPW forapproval

One (1)month

9. Waits for theapproval of Pur-chase Request

9. Processes Pur-chase Request

One (1)week

10. Follow upbudget allocationfor the site devel-opment

10. Finds sourcefunds for the site

One (1)week

MichaelMasiglat

MichaelMasiglat

MichaelMasiglat

Cyril Devota;Support Ser-vices workerCyril Devota

Cyril Devota

11. Wait forprocessing ofprocurement ofthe constructionmaterials

11. Processes theprocurement ofconstruction mate-rials.

Cyril Devota Three (3) -months

HOU

SIN

G A

ND

LAN

D

City of Cebu 87





11. Waits proc-essing of pro-curement of theconstruction ma-terials

11. Support Ser-vices worker proc-esses the procure-ment of construc-tion materials.

Cyril Devota

Cyril Devota

Cyril Devota

Cyril Devota

Three (3) -months

12. Client awaitsrelease of con-struction materi-als

12. Support Ser-vices worker re-leases the con-struction materials.

Two (2 )day

13 Client partici-pates in develop-ing the site, ei-ther by takingpart in the laboritself or by em-ploying others towork on the de-velopments.

13. Support Ser-vices worker imple-ments the projector developments.

One (1)month

14. Client docu-ments the pro-gress of the sitedevelopment.

14. Support Ser-vices worker makesa liquidation of theproject’s expenses

Two (2)days

HOU

SIN

G A

ND

LAN

D

City of Cebu 88

HOW TO GET PRELIMINARY APPROVAL FORLOCATIONAL CLEARANCE (PALC)

x

DESCRIPTION : This service checks if location is allowed as to“land use” for subdivision.


CONTACT PERSON/S:Niceforo N. Iroy253– 2217



DURATION OF THE SERVICE: Minimum of one month

REQUIREMENT/S:a. Transfer Certificate of Titleb. Tax Declarationc. Subdivision Scheme

FEE/S : 250.00 PROCEDURE IN AVAILING THE SERVICE:


Approach…

It willtake…

1. Get and fill out PALCform at CPDO office.

1. Receives & veri-fies form & at-tached docu-ments.

MariaGemma

Camomot

Mini-mum of

onemonth

2. Coordinate withCPDO staff for the dateof inspection.

3. Receive Certification.

2. Conducts ocularinspection & pre-pares certifica-tion.3. Issues Certifica-tion.

HOU

SIN

G A

ND

LAN

D

City of Cebu 89

HOW TO GET CERTIFICATE OF OCCUPANCYWITH HOUSING COMPONENT

x

DESCRIPTION : This service determines if socialized housing sub-divisions with existing structure/ houses have com-plied with building codes.


CONTACT PERSON/S:Niceforo N. Iroy / Maria Gemma Camomot253– 2217



DURATION OF THE SERVICE: (3) Three working days

REQUIREMENT/S:Certificate of Completion signed by Engineer-in-charge of construction

FEE/S : Per schedule of fees from HLURB (Housing &Land use Regulatory Board)



Approach…

It willtake…

1. Get and fill out BP 220form at CPDO office.

1. Receive & veri-fies filled out BPform with perti-nent documents Rolando

Salazar, Jr.

PortiaAbugan

Threedays

2. Coordinate with CPDOstaff for the date of in-spection.3. Receive Certification.

2. Conduct ocularinspection &evaluation.3. Issues Certifi-cation.

HOU

SIN

G A

ND

LAN

D

City of Cebu 90

ISSUANCE OF SIMPLE SUBDIVISION PERMIT

x

DESCRIPTION :This service allows the requisitioner to subdivide apiece of land with an area of less than a hectare forits purpose, sale, subdivision among heirs and co–owners of the land.


CONTACT PERSON/S:Niceforo N. Iroy / Rolando Salazar, Jr.253– 2217



DURATION OF THE SERVICE: 1 week & 30 minutes

REQUIREMENTS:a. Subdivision Plan with vicinity mapb. Transfer Certificate of Titlec. Extra Judicial Partition, Deed of Donation & Sale

FEES : 250 per application



Approach…

It willtake…

1. Get and fill out“Simple Subdivision ap-plication form” at CPDOoffice.

1. Receives filled–out applicationform with perti-nent documents. Ligaya

Aton

30min-utes2. Submit application

form with pertinentdocuments.

2. Review docu-ments.

HOU

SIN

G A

ND

LAN

D

City of Cebu 91




3. Follow– up on sched-ule for ocular inspec-tion.

3. Assign person-nel for the ocularinspection.

RolandoSalazar Jr.

4. On the scheduleddate, be at the desig-nated area.

4. Conduct Ocularinspection andevaluation.

5. Goes back tothe office andissues Simple Sub-division permit.

5. Receive theapproved Simple Subdi-vision permit.

Maxi-mumof 1

week

HOU

SIN

G A

ND

LAN

D

City of Cebu 92

HOW TO GET CERTIFICATION FOR ZONING CLASSIFI-CATION & EXISTENCE OF ROAD-RIGHT-OF-WAY

x

DESCRIPTION : This service will determine the location of the landin determining its zoning classification and if such isadjacent or along road-right-of– way (RROW).





DURATION OF THE SERVICE: (3) Three working days

REQUIREMENT/S:a. Request Letter addressed to:

Nigel Paul C. Villarete; CPDO CoordinatorCebu City Government; stating:

Complainant & numberb. Sketch Planc. Tax Declaration/ Transfer Certificate of Title

FEE/S : 40.00


Follow these steps… Wait while Person-in-charge…

Approach…

It willtake…

1. Submit request letterto CPDO office togetherwith above documents.

1. Receive & verifyletter & attacheddocuments.

VirgiliaCabugao

MariaGemma

Camomot

Threedays

2. Coordinate with CPDOstaff for the date of in-spection.3. Receive Certification.

2. Conduct ocularinspection & pre-pares certification.3. Issues Certifica-tion.

HOU

SIN

G A

ND

LAN

D

City of Cebu 93

HOW TO GET CERTIFICATE OF LAND HOLDING ANDCERTIFIED TRUE COPY OF TAX DECLARATION

DESCRIPTION : Clients may request a certified true copy of TaxDeclaration of their property or certificate with orwithout Land Holding.

CLIENT/S : Property Owners or their representative

CONTACT PERSON/S: Richard Gonzales412-0000 loc. 302

LOCATION : 3rd floor, City Assessor’s Office,Executive Bldg., Cebu City Hall



REQUIREMENT/S:FEE/S : Official receipt for certification fee

( Php 40.00 for certified true copy )( Php 40.00 for certificate of land holding )

Documentary stamp (Php 20.00 )


x


Approach…

It willtake…

1. Go to Window 1 tocheck if your propertyis registered in theoffice.

1. Receives OR2. Checks TD files inthe computer.3. Prepares copy ofTD /Certification4. Records OR in thelogbook

Assess-ment, Re-cord Clerk

(ARC)

5 mins

2. Present OR, docu-mentary stamp andthe note given fromStep 1 to Window 2.

5. AR ManagementDivision Chief ap-proves6. Releasing clerkreleases certificates

20mins.

3. Get certificate atWindow 3.

5 mins.

Assess-ment, Re-

cords Man-agement

(ARM) Per-sonnel

HOU

SIN

G A

ND

LAN

D

City of Cebu 94

HOW TO GET CERTIFICATE OF WITH OR NO IM-PROVEMENT ON A PARCEL OF LAND

DESCRIPTION : Certification stating that there is an improvement(if there’s any), or no improvement (if there’s none)on the declared lot.


CONTACT PERSON/S: Liezel Gonzaga; Assistant Department Head412-0000 loc. 304

LOCATION : 3/F City Assessor’s Office,Annex Bldg., Cebu City Hall



REQUIREMENT/S: Official Receipt; Documentary Stamp &Tax Declaration of the Land


x



Approach…

It willtake…

1. Submit officialreceipt and Taxdeclaration ofthe land to facili-tator.

1. Receives OR together withTax Declaration of the land.2. Log transactions in thelogbook and writes controlnumber in the OR.3. Forwards documents toDIC

Facilita-tor

5 min-utes

2. Proceed toDistrict in chargefor Verificationin the TMCR(Tax Map Con-trol Roll)

4. Validates the request withthe taxmapper.

5. Prepares certification.6. Submits certification to

TMDH and City Assessor forsignatures.

10min-utes

3. Get Certifi-cate of “With orWithout

7. DIC releases certificationto requesting party

15min-utes

Districtin charge

(DIC)

HOU

SIN

G A

ND

LAN

D

City of Cebu 95

HOW TO REQUEST FOR A TRACE OF HISTORICALRECORDS OF DECLARED PROPERTIES

DESCRIPTION :This service traces the historical records of de-clared properties (database & hard file).


CONTACT PERSON/S: Victor Sanchez412-0000 loc. 301



DURATION OF THE SERVICE: 35 mins

REQUIREMENT: Tax Declaration of the Property.


x


Approach…

It willtake…

1. Request a printout of “Tracer withPayments” at theGround floor, LandTax Division.

1. Receives Tracerfrom requestingparty2. Checks historicalnotations on avail-able records..

Land TaxDivision

personnel

5 min-utes,de-

pending onthe

volumeof cli-ents

2. Submit “Tracerwith Payments”print out to Assess-ment Records Man-agement (ARM) per-sonnel for tracing..

3. Traces the ownerof property from thevery beginning. .

3. Get Tracer withHistorical Notation.

4. Releases Tracerwith historical nota-tion to the requestingparty.

Victor San-chez, Ger-

ronimoLauron,

Von BryanAlicaya

30 min-utes

INFO

RMAT

ION

ABO

UT

CEBU

CIT

Y

City of Cebu 96

II INFORMATION ABOUT CEBU CITY

INFO

RMAT

ION

ABO

UT

CEBU

CIT

Y

City of Cebu 97

HOW TO GET A COPY OF THE PROFILE OF CEBU CITY

x



1. Submit request letterto the CPDO Office oremail request to theemail address stated on“contact person/s”.

1. Receives andreviews requestletter.

Geraldinedela Cerna

2. Follow up data whento pick up or sent toyou.

2. Informs clientto pick up data.

1 day

DESCRIPTION : This service provides the public with an updatedprofile of Cebu City.


CONTACT PERSON/S:Geraldine E. dela Cerna255-7380 (Telefax)/[email protected]

LOCATION : City Planning and Development Office (CPDO)Research Management and Information Section8th Floor, Executive Bldg., Cebu City Hall


DURATION OF THE SERVICE: 1 working day

REQUIREMENTS:a. Letter request stating the purpose of the request. Ad-

dressed letter to: Nigel Paul C. VillareteCebu City Planning & Development CoordinatorCebu City Government; stating:Contact person and numberEmail address/ Fax Number/ Mailing address

b. Storage device (USB Flash Drive, CD, or DVD)



INFO

RMAT

ION

ABO

UT

CEBU

CIT

Y

City of Cebu 98

HOW TO REQUEST FOR MAPS CEBU CITY

DESCRIPTION :This service will provide different classification ofmaps within Cebu City’s jurisdiction to interestedclients

CLIENT/S : Private Institutions, public, visiting schools,students, Non-Government Organizations (NGO),barangays, Government organizations

CONTACT PERSON/S: Gil Sanchez412-0000 loc 505

LOCATION : Management of Information & Computer Services(MICS) ,5th floor City Hall, Executive Bldg., Cebu City



REQUIREMENTS:Duly filled up order form orRequest letter addressed to :

William Cris V. ArtajoDepartment HeadMICS Department

FEE/S :

x

PAPERSIZE

SIZES LINE SELLINGPRICE

POLYSHADEDSELLING PRICE

A0 50”X 36” 435.00 865.00

A1 48”X 36 415.00 830.00

A2 36”X 24” 210.00 415.00

A3 24”X 18” 105.00 210.00

A4 8.25"X11.75” 25.00 50.00

INFO

RMAT

ION

ABO

UT

CEBU

CIT

Y

City of Cebu 99




1. Visit MICS officefor availability of themap.

1. Entertains theclient.

Gil Sanchez,Plotting

Specialist

10minutes

2. Fills out Map or-der form.

2. Assesses pay-ment of the re-quest.

3. Pay at the Cashierlocated at theground floor

3. Issues OfficialReceipt. CTO cashier

5minutes

3. Photocopiesthe OR.4. Schedules thepick up of themap.

Gil Sanchez,Plotting

Specialist

3minutes

5. Composesand prints themap requested.

3 days

5. On the scheduleddate, get requestedmap.

6. Gives themap.

2minutes

4. Go back to MICS& give Official re-ceipt (OR) to plot-ting specialist.

INFO

RMAT

ION

ABO

UT

CEBU

CIT

Y

City of Cebu 100

HOW TO GET OTHER DATA ABOUT CEBU CITY

DESCRIPTION : Information, as stated below, that are stored andrecorded in the various computer databases of thecity government which the department is maintain-ing and is allowed for public use is queried accordingto the format requested by the client.

CLIENT/ S : Cebu City Constituents

CONTACT PERSON/S: Loida A. AntonioSupervisor- Developer’s Group

Fidel R. Buzon – Real property Tax collection Grace T. Baritua – Real Property Tax Assessment Antonio Repollo Jr. – Business Permits Antonio Cugay Jr. - Urban poor & Senior Citizens

412- 0000 loc 504 / 412- 1859LOCATION : Management of Information & Computer Services

(MICS) , 5th floor City Hall, Executive Bldg., Cebu CityAVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM

DURATION OF THE SERVICE: 32 minutes (simple reports)2 days &27 minutes (complex)

REQUIREMENT/S:a. Letter request addressed: William Cris V. Artajo

Department Head, MICSStating the information requested, the purpose orIntended use of the information, the date and timeneeded and the complete name, address and contactnumber of requestor.

b. ID of representative/ or authorized person to claim inbehalf the requestor.

c. “NO charge” noted by the MICS Department Head indi-cated in the letter of request if service is free of charge.

d. Assessment or bill of amount due (for paying clients)FEE/S : 10.00 per page

x

INFO

RMAT

ION

ABO

UT

CEBU

CIT

Y

City of Cebu 101




1. Call/Visit MICS toinquire if informa-tion requested canbe provided

1. Entertainsthe client.

2. Checks avail-ability of data.

William Cris V.Artajo/ LoidaA. Antonio

5 min-utes

2. Submit letter ofrequest addressedto MICS DepartmentHead

Sarita Artes –ReceivingClerk of MICS

2 min-utes

3. Follow up statusof request

Loida A. Anto-nio

5 min-utes

4. If approved, haveyour request as-sessed by the as-signed programmer

5. Assigned pro-grammer as-sesses the re-quest.

Assigned pro-grammer(refer tocontact per-sons)

5 min-utes–simple2 days–complex*

5. Present assess-ment and pay yourfee

6. Prepares thedata.

Cashiers at theground floor

5 min-utes

6. Present your offi-cial receipt to as-signed programmer

7. receives theOfficial Receipt(OR).

5 min-utes

7. Get your re-quested report

8. Hands out therequested data.

5 min-utes

3. Receives &assesses letterrequest.4. Forwards re-quest to Dept.Head

NOTE:* Simple reports -reports that will not

require programming Complex Reports– reports that needs

programming.

INFO

RMAT

ION

ABO

UT

CEBU

CIT

Y

City of Cebu 102

HOW TO SECURE COPIES OF COUNCILRESOLUTION (NEW & UPDATED) & CITY ORDINANCE

DESCRIPTION :This service allows the client to have copies ofnew & updated City Council Resolutions andCebu City ordinances.


CONTACT PERSON/S : Perpetua CabaldaPerseveranda Baculi—for resolutionMr. Michael T. Cabantan—for ordinance

253-2979 / 253-2386LOCATION : Cebu City Legislative Bldg., Cebu City,AVAILABILITY : Monday—Friday, 8:00 AM to 5:00 PM

DURATION OF THE SERVICE: 14 minutes for resolution55 minutes for ordinance

REQUIREMENTS : Description of resolution or ordinanceFEE/S : Php 20. 00 PER PAGE


x


Approach…

It willtake…

1. Proceed to SP se-cretariat office to in-quire about the Reso-lution.

1. Checks recordsfor the requestedresolution.

PerpetuaCabalda ,Receiving

1 min-ute

2. Proceed to SP Li-brary for electronicsearch thru the Legis-lative Tracking Systemthe Resolution No. andTitle.

2. Search the for theresolution no. andtitle.

GaryCastañeda, Datacontrol-ler.

5 min-utes

INFO

RMAT

ION

ABO

UT

CEBU

CIT

Y

City of Cebu 103


Approach…

It willtake…

4. Client then proceedsto the City Treasurer’sOffice for payment

4. Issues OfficialReceipt

CTO Cash-ier

10

5. Wait for the copy ofthe resolution/ ordi-nance.

4. Stamps the docu-ment with a “TrueCopy ” and forwardsto City Secretary forsignature.

Legisla-tivestaff—Mr.MichaelCabantan

3 min-utes

6. Claim the copy of theresolution/ ordinance.

5. Releases resolu-tion/ ordinancecopy.

2 min-utes

3. Go back to the SPsecretariat office &present to the personin-charge the Resolu-tion/ ordinance No.and Title.

3. Search for thehard copy of theresolution & photo-copies it.

MichaelCabantan

3 min-utes


MED

ICAL

City of Cebu 104

MM EDICAl- DIAGNOSIS & TREATMENT- CERTIFICATES

MED

ICAL

-Dia

gnos

is &

Tre

atm

ent

City of Cebu 105

HOW TO AVAIL PRENATAL CONSULTATION

DESCRIPTION :This service caters to all pregnant women to ensure safe delivery and healthy baby.

CLIENT/S : Resident of Cebu City

CONTACT PERSON/S: Dr. Avelina Ruiz; 232- 5731LOCATION : Barangay Health Centers of Cebu CityAVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM


REQUIREMENT/S: For Previous clients: ECCD card


x


Approach…

It willtake

1. Get priority no. andhand in ECCD card

1. Receives the ECCDcard w/ the priority no.

BHW 30secs

2.Wait for the no. tobe called.

2. Retrieves the HC re-cords.

BHW 5min.

3. Go to the admis-sion area for inter-view / vital signs.

3. Gathers data, takesVital Signs & logs in in-formation

BHW 3mins

4. Proceed to Admis-sion area

4. Interviews / assessesclient with the ECCDcard & maternal record.

PHN 5mins

5. Go to the Prenatalroom for physicalexam/ Leopold’s ma-neuver.

5. Performs physicalexamination/ Leopold’sManeuver & recordsfindings. Orders neededlaboratories, prescribesvits/ medicines. OrdersTetanus immunization.Gives health education.

MO/PHM 10mins

6. Proceeds to PostConference area.7. Ask on date on thenext prenatal visit.

6. Gives TT immuniza-tion, deworming , ironsupplements, Vit A andhealth education.

PHN/PHM 5mins

MED

ICAL

-Dia

gnos

is &

Tre

atm

ent

City of Cebu 106

HOW TO AVAIL OF A CHECK-UP FOR SICK INFANTAND YOUNG CHILDREN

DESCRIPTION : This is a strategy for sick children below fiveyears old using a set of guidelines through“Integrated Management of Childhood Illnesses”in the care of children to prevent severe healthproblems and deaths.

CLIENT/S : 6-71 months children

CONTACT PERSON/S: Dr. Maria Theresa L. Tipgos272-6645

LOCATION : Barangay Health Centers of Cebu CityAVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM

Saturday 8:00AM -1:00PM

DURATION OF THE SERVICE: 43 minutes and 30 seconds

REQUIREMENT/S:For new clients: NoneFor Previous clients:

ECCD card / Growth Monitoring Card

x

NOTE:You can visit City Health Department.

Legend:MO– Medical OfficerBHW– Barangay Health WorkerPHN— Public Health Midwife

MED

ICAL

-Dia

gnos

is &

Tre

atm

ent

City of Cebu 107



Approach…

It willtake…

1. Get priority no.located at the Admis-sion Area. For newclients, ECCD form.

1.Instructs the clientto wait for his no. tobe called.

BHW 30 secs.

2. Wait for your prior-ity no. to be calledup.

2. Locates the recordin the shelf and give itto the staff

BHW10

mins.

3. Hand in the ECCDcard to the staff incharge for admission

3. Receives the card,takes the vital signand records it in theECCD card & patient’srecord4. Submits the filledup forms to the ad-mitting section

BHW 5 mins.

4. Proceed to admit-ting section for his-tory as to his condi-tion / illness

5. Interviews client asto complaints andrecords findings in theECCD card / patient’scard

PHN /PHM

10 mins

5. Submit for assess-ment and treatment

6. Assesses and treatsclient

MO /PHN /PHM

10 mins

6. Listen for healthadvices and instruc-tions

7. Gives health ad-vices and instructs onreturn visit

MO/PHN/PHM

5 mins.

7. For severe diseaseconditions, you willbe referred to thehospital.

8. Makes referral slipfor hospital

MO/PHN /PHM

3 mins.

MED

ICAL

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City of Cebu 108

HOW TO AVAIL OF IMMUNIZATION FOR BABIES

DESCRIPTION :This service provides 0-12 months old children pro-tection against severe forms of Tuberculosis, Dipthe-ria, Pertussis, Tetanus, Poliomyelitis, Hepatitis B &Measles.


CONTACT PERSON/S: Dr. Alma S. Corpin; 232-5731/ 4178247LOCATION : Barangay Health Centers of Cebu CityAVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM

Saturday 8:00 -1:00PM


REQUIREMENT/S: For new clients: NoneFor Previous clients: ECCD card


x


Approach…

It willtake…

1. Get priority no. &hand in ECCD card

1. Receives the ECCDcard w/ the priority no.

BHW 30secs

2.Wait for your no. tobe called.

2. Retrieves the HC re-cords

BHW 5 min.

3. Go to the admis-sion area for inter-view / vital signs.

3. Gathers and recordsdata and takes vitalsigns

BHW 5mins.

4. Go to Cord dress-ing area.

4. Performs cord dress-ing to newborn babies

PHM 5 mins

5. Proceed to Immu-nization area

5. Provides immuniza-tion & records in theECCD card and HC file

PHN/PHM5 mins

6. Listens to the in-structions given andthe date of the nextscheduled visit.

6. Gives instructions onthe immunizations givenand set scheduled dateof next visit

PHN/PHM3

mins.

MED

ICAL

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City of Cebu 109

HOW TO AVAIL OF A “VITAMIN A”SUPPLEMENTATION FROM CHD

DESCRIPTION : This service will be provided to all children 6-71mos. and priority women, particularly those whoare in ante-partum and post-partum stages.

CLIENT/S : 6-71 months children and priority women, ante-partum and post-partum women

CONTACT PERSON/S: Dr. David Gaviola344-0259

LOCATION : Barangay Health Centers of Cebu CityAVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM



REQUIREMENTS:For new clients: forms available in the admission

area; to be filled up by a Staff based on yourinformation given

For Previous clients:Home Based Maternal RecordEarly Childhood Care and Development Card

(ECCD)Vitamin A SupplementsFees/ Charges- none

x

NOTE:You can visit City Health Department.

Legend:MO– Medical OfficerBHW– Barangay Health WorkerPHN— Public Health Midwife

MED

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City of Cebu 110



Approach…

It willtake…

1. Get priority num-ber at the admissionarea.

1. Instructs the cli-ent to wait for thenumber to becalled.

BarangayHealthWorker

30 secs.

2. Hand in your re-cord to the staff incharge

2. Locates the re-cord in the shelfand give it to thestaff

BHW 5 mins.

3. Wait for your turnfor the weighing andblood Pressure tak-ing.

3. Calls the number,weigh, take theBlood Pressure andrecord results in theECCD or maternalrecord.

BHW 5 mins.

4. You will be given aVitamin A supple-ment

4. Checks the re-cord and give Vit Ato the client. Recordthe date in theECCD card

PHN /PHM

5 mins

5. Get ECCD card w/corresponding Vit Asupp / schedule tocome back reflectedon it

5. Gives instructionsas to the impor-

tance of Vit A andthe schedule date

PHN /PHM

5 mins

MED

ICAL

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City of Cebu 111

HOW TO AVAIL OF CONSULTATIONSERVICES AT CCMC

DESCRIPTION : Patients are examined to determine the condi-tion, illness or disease they are suffering fromand treatment is instituted

CLIENT/S : Residents of Cebu City with condition, illness ordisease that do not need hospitalization.

CONTACT PERSON/S:Dr. Charles A. Cabatana(OPD) 255-7141 loc. 107

Dr. Gloria Duterte (ER) 255-7141 loc 228Dr. Hermie Segocio

(Eye Clinic) 255-7141 loc. 121Dr. Jaime Mercado

(Dental Clinic) 255-7141 loc. 108LOCATION : Outpatient Department (OPD),

Emergency Room (ER), Eye Clinic, Dental ClinicAVAILABILITY : OPD / Eye Clinic / Dental Clinic:

Monday– Friday, 8:00 AM—5:00 PM(except weekends and holidays)

DURATION OF THE SERVICE: Depends on the type of condition/illness/disease of the patient and procedures/interventions/operations that will be carried out

REQUIREMENT/S: No requirementsFEE/S : Fees or charge depends on the service pro-

vided. If procedures/ interventions/ operationswill be carried out and the supplies / materials/medicines needed is/are not available in theservice area providing the service , the patientshave to secure them on their own.

x

MED

ICAL

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City of Cebu 112





A. For firsttime pa-tients:

Go to the regis-tration section ofthe respectiveservice area(OPD, ER, EyeClinic, DentalClinic) for firsttime patients

B. For patientswith identifica-tion card or casenumber already:Approach theregistration sec-tion of the re-spective servicearea and informthe clerk that youcome for consul-tation

1. Register thepatient’s namein the patient’sregistry or log-book.

2. Issue hospitalidentificationcard to thepatient

3. Fill up patient’schart

1. Register thepatient’s namein the patient’sregistry orlogbook.

2. Put the pa-tient’s hospitalidentificationcard in the boxwhich will beused by theclerk to re-trieve his/herchart.

3. Retrieve thepatient’s chart

OPD: Mr. CarlNiche DionsonER: Ms. Eliza-beth VallesEye Clinic: Ms.EvangelineBontuyanDental Clinic:Rubelia Cabal-lero

OPD: Mr. CarlNiche DionsonER: Ms. Eliza-beth VallesEye Clinic: Ms.EvangelineBontuyanDental Clinic:Rubelia Cabal-lero

5 minutes

5 minutes

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ICAL

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City of Cebu 113





Submit self fortaking of vitalsigns(BP,HR,RR,Temperature)when yourname is called

Take the patients vitalsigns and record themon the patient’s chart.

OPD: Staff Nurseassigned in thedifferent consul-tation cubicles.ER: Staff nurseassigned in thedifferent consul-tation sections.Eye Clinic: Ms.Evangeline Bon-tuyanDental Clinic:Rubelia Caballero

10min-utes

Go to the re-spective con-sultation sec-tion of theservice areafor consulta-tion with thedoctor

Ask the history of thepatient’s illness, con-duct physical exami-nation, establish theimpression/diagnosisof the patient’s condi-tion, send patient fordiagnostic work-up ifneeded.

Junior Consult-ant/ ResidentPhysician/ Dentist

2. Formulate and dis-cuss with patient thetreatment plan andfollow-up care.

Junior Consult-ant/ ResidentPhysician/ Dentist

3. Carries out the doc-tor’s order regardingtreatment/management of pa-tient’s disease/

Nurse –in-charge

De-pends

onpa-

tient’scondi-

tion

MED

ICAL

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City of Cebu 114

HOW TO AVAIL OF IN– PATIENT SERVICES AT CCMC

DESCRIPTION : Patient’s whose condition/ disease warranthospital confinement after assessment by resi-dent physicians are admitted, transported to theappropriate ward/ Medicare section, providedcontinuity care and are discharged.

CLIENT/S : Patients availing of CCMC services

CONTACT PERSON/S:Dr. Gloria Duterte (ER) 255-7141 loc 228

Dr. Hermie Segocio (Eye clinic) loc 121Dr. Ivy Delos Reyes– Dept. of Medicine– loc 222Dr. Sonny Olorvida— Dept. of Surgery– loc 229Dr. Maribel Sayson– Dept. of Pediatrics– loc 225Dr. Virgie Sollano– Dept. of OB– Gyne– loc 231Dr. Maria Lourdes Archua-Billing Section loc 114

LOCATION : Emergency room (ER), Ward/ Medicare,Billing Section.

AVAILABILITY : Any time

DURATION OF THE SERVICE: Depends on the type of condition/illness/ disease of the patient and procedures/interventions that will be carried out.

REQUIREMENTS: NoneFEE/S : Medical Certificate Fee- Php 30.00


x



Approach…

It willtake…

1. Go to the Tri-age section in theEmergency Room.

1. Takes patient’s vitalsigns.

ER TriageNurse

10 min-utes

MED

ICAL

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City of Cebu 115




Approach…

It willtake…

2. Submit yourselffor assessment byTriage Physician.

2. Assess patient’s con-dition, determine cate-gory of illness and fillsup the triage form.

ER triagePhysician

5 min-utes

3. Accompanying ofthe patient will fillup the patient’sdata form.

3. Refer patient to theappropriate depart-ment of service andgives accomplishedtriage form to the ERNurse on Duty.

ER TriagePhysician.

3 min-utes

4. Gives filled upform to the ERclerk.

4. Registers patient’sdata in the computerand issue patient’s hos-pital ID at the ER/ In-formation Section.

ER Clerk 3 min-utes

5. Go the respec-tive departmentservice area forlogging of patient’sdata in the log-book.

5. Logs in patient’s datain the logbook.

ER Nurseof therespectivedepart-ment ser-vice area

5 min-utes

6. Patient submitsself for assessment(history, physicalexamination & di-agnostic work up orspecial procedures.

6. Ask certain ques-tions; send patient fordiagnostic work-up ifneeded; formulate &discuss with patientthe treatment plan.

ResidentPhysicianon Duty.

Dependson pa-tient’scondi-

tion

7. Write an order toadmit patient.

ResidentPhysician

8. Carries out doctor’sorder to admit patient.

ER Nurseon Duty

MED

ICAL

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City of Cebu 116




Ap-proach

…

It willtake…

7. Submit yourselffor transfer to theward (by stretcheror wheelchair asmaybe deemedappropriate).

9. Transports patient tothe ward/ medicare sec-tion.

Utilityworker

45 min-utes

9. Submit yourselffor transfer to as-signed bed andother procedures,as ordered by theadmitting physi-cian.

10. Provides continuitycare (makes daily roundsto assess patient’s pro-gress, request for diagnos-tic procedures if neededand orders appropriateplan of care).

ResidentPhysi-cian onDuty.

De-pendson theproce-dures/care tobe pro-vided10. Patient sub-

mits self for nurs-ing care.

11. Carries out doctor’sorders, provides nursinginterventions (nursingcare,medications, health edu-cation. Etc.)

WardNurse onduty

11. Settles hospitalbill and securesdischarge slip afterbill has been set-tled.

12. Discharge patient.Gives home instructions(medicine, follow-up)

Residentphysi-cian onduty

13. Carries out doctor’sorder and facilitates pa-tient discharge.

12. Presents re-ceipt of paymentof hospital bill tothe billing clerk.

14. Prepares patient’s bill& issues discharge slipafter the patient has set-tled his/ her bill.

Billingclerk

MED

ICAL

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City of Cebu 117

HOW TO AVAIL OF DIAGNOSIS AND TREATMENTOF PULMONARY TUBERCULOSIS

(SPUTUM SMEAR POSITIVE)

DESCRIPTION :This service caters to walk-in and referred TB symp-tomatic for sputum smear animal bite patients afterassessment of the bite site, to determine the cate-gory of exposure.


CONTACT PERSON/S: Dr. Susan T. Adlawan232-6969

LOCATION : Barangay Health Centers of Cebu CityAVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM



x

NOTE:Legend:

MO– Medical OfficerBHW– Barangay Health WorkerPHN— Public Health Midwife

MED

ICAL

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City of Cebu 118



Approach…

It willtake…

1.Go to PHN/PHM’stable for interview

1. Registers to the TBSymptomatics. PHN/PHM

5 mins

2. Get sputum cupsfor sputum collectionand submit for spu-tum microscopy

2. Give 3 sputum cupsw/ instructions PHN/PHM

2 mins

3. Return after 3-5days (or as sched-uled) for lab. Result

After 3- 5 days

If smear positive,4. Proceed to theMedical Officer forphysical assessment/prescription of appro-priate category oftreatment

3. Assesses and treatspatients MO

2 mins

5. Go back to PHN/PHM for registrationand treatment (TBregistry)

4. Registers in the TBregistry PHN/PHM

2 mins

6. Take the first doseof anti-TB drugs un-der the supervision ofa treatment partner

5. Gives the first doseof the anti-TB drugs PHN/PHM

2 mins

7. Return daily to HCfor 6-8 mos. Untildeclared cured

6. Instructs patients tocome to the HC dailyfor the anti-TB drugs

PHN/PHM1 min

MED

ICAL

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City of Cebu 119

HOW TO AVAIL OF THE SCREENING FOR SEXUALLYTRANSMITTED INFECTIONS

DESCRIPTION : Individuals practicing high- risk behaviors(multiple sex partners, unprotected sex with casualor non- regular partners, sharing of injectabledrugs, unprotected anal sex, presence of STIs, etc.)are encouraged to undergo HIV counseling and HIVAntibody Test to assess risk and determine HIVstatus.


CONTACT PERSON/S: Dr. Ilya Tac- anErvyl Aballe233- 0987

LOCATION : STD/ AIDS Detection Unit, Left wing,City Health Department



REQUIREMENT/S : none

x

MED

ICAL

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City of Cebu 120


Approach…

It willtake…

1. Go to admission orassessment area.

1. Assesses the client. Clerk 2mins

2. Proceed to Coun-seling Area for riskassessment and pre-test counseling

2. Counsels to clientand pre-test counsel-ing

MO/Nurse/midwife

5mins

3. Get serologic Con-trol.

3. Orders serologiccontrol.

MO/Nurse/midwife

3mins

4. Proceed to Labora-tory for blood extrac-tion

4. Extracts blood forexamination

Laboratorypersonnel 5

mins5. Ask schedule forthe release of result

5. Schedules releaseof result

Laboratorypersonnel 1 min

6.On releasing date:Proceed to Physi-cian’s Room for postcounseling and getresult of HIV Testing

6. Examines and postcounsels with the re-sult of HIV testing

MedicalOfficer

5mins

7. When your no. iscalled, go to the ex-amination Room forspeculum examina-tion.

7. Examines clients forspeculum examina-tion.

MedicalOfficer

5mins.


MED

ICAL

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City of Cebu 121

HOW TO AVAIL OF DIAGNOSIS, COUNSELINGAND TREATMENT OF SEXUALLY

TRANSMITTED INFECTIONS

DESCRIPTION : This service caters to walk- in and referred clientswith Sexually Transmitted Infection (STI)- relatedcomplaints for diagnosing, counseling and treat-ment.


CONTACT PERSON/S: Dr. Ilya Tac- an233- 0987

LOCATION : STD/ AIDS Detection Unit, Left wing,City Health Department



REQUIREMENTS: noneFEE/S : a. Gram Staining - Php 50.00

b. RPR - Php 120.00


x


Approach…

It willtake…

1. Go to the AdmittingArea for assessmentand possible requestfor laboratory test.

1. Assesses clientsand orders for labo-ratory test

Clerk 1 min

2. Pay to Cashier(window 3) for labora-tory test.

2. Receives paymentand issues receipt

CTO per-sonnel

1 min

MED

ICAL

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City of Cebu 122


Approach…

It willtake…

3. Go to AdmittingArea.

3. Admits clients. Clerk 1 min

4. Present receipt & beinterviewed.

4. Receives receiptsand interviews cli-ents.

Clerk 1 min

5. Provide informationfor your record.

5. Gathers pertinentdata and recordsfindings

Nurse/midwife

2mins

6.A. For Gram staining:

6.1 Get slide withpriority number

B. For Serologic Test:6.1 Undergo pre-

test counseling6.2 Get Serologic

control number6.3 Go to Labora

tory for Bloodextraction.

6.A. Gives slides w/priority no.

B. Counsels clientsbefore the testExtracts blood forexamination

NurseAide

MO/Nurse/

Midwife

2mins

7. Stay at the WaitingArea for your numberto be called

7. Segregates resultsand call clients bypriority no.

Clerk 2mins

8. When your numberis called, enter the Ex-amination Room forSpeculum examination

8. Examines clientsthrough vaginalspeculum and treatsfor any abnormalities

MO 5mins


MED

ICAL

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City of Cebu 123

DESCRIPTION : Provision of follow-up care to patients whoinitially sought consultation at the OPD/ER/Eyeand Dental Clinic and return for follow-up visit orwere previously admitted and discharged fromthe hospital and were instructed to go to theOPD for follow-up visit.

CLIENT/S : Patients who have had previous consultationsor admissions with instructions for follow-upcare.

CONTACT PERSON/S:Dr. Charles A. Cabatana (OPD) 255-7141 loc. 107Dr. Hermie Segocio (Eye Clinic)255-7141 loc. 121Dr. Jaime Mercado

(Dental Clinic) 255-7141 loc. 108LOCATION : Outpatient Department (OPD),

Eye Clinic, Dental ClinicAVAILABILITY : Monday– Friday, 8:00 AM—5:00 PM


REQUIREMENT/S: Referral slip for follow-up care from attending physician for discharged patients (for previously admitted), hospital issued patient’s identification card

HOW TO AVAIL OF CONTINUITY OUTPATIENTCLINIC AT CCMC

x

MED

ICAL

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City of Cebu 124





A. For patientswith hospital iden-tification card orcase number al-ready:Present your hospi-tal issued identifi-cation card and/orreferral slip issuedby attending physi-cian to the registra-tion section of therespective servicearea (OPD, EyeClinic, Dental Clinic)


2. Put the patient’shospital identifi-cation card inthe box whichwill be used bythe clerk to re-trieve his/herchart.


OPD: Mr. CarlNiche Dion-sonER: Ms. Eliza-beth VallesEye Clinic:Ms. Evange-line Bon-tuyanDental Clinic:Rubelia Ca-ballero

5min-utes

B. First timepatients:Go to the registra-tion section of therespective respec-tive service area(OPD, ER, EyeClinic, Dental Clinic)


2. Put the patient’shospital identifi-cation card inthe box whichwill be used bythe clerk to re-trieve his/herchart.


OPD: Santi-aga BongoEye Clinic:EvangelineBontuyanDental Clinic:Rubelia Ca-balleroOPD:Mr. Carl

NicheDionson

5min-utes

MED

ICAL

-Cer

tific

ates

City of Cebu 125

HOW TO GET CERTIFICATE OF ADMISSION

DESCRIPTION : Certificate is issued with utmost accuracy afterdischarge from the hospital.

CLIENT/S : Discharged patients

CONTACT PERSON/S: Romarica Derodar (Medical Records)255-7141 loc 124

LOCATION : Medical Records, CCMCAVAILABILITY : Monday– Friday, 8:00 AM—5:00 PM


REQUIREMENTS: NoneFEE/S : Medical Certificate Fee- Php 30.00


x




1. Proceed toMedical Re-cords section.

1. Asks client of the dateof discharge & cause ofadmission.

CesarCataluna

5 min-utes

2. Present validID or authoriza-tion letter, pa-tient’s valid ID.

2. Assess patient’s ID andauthorization letter.3. Retrieves patient’schart.

3 min-utes

4. Endorses patient’schart to personnel makingthe medical record.

2 min-utes

3. Get chargeslip.

5. Receives patient’s chartand issues charge slip.

5 min-utes

4. Pay at thecashier.

6. Prepares the medicalcertificate.

5 min-utes

5. Present re-ceipt & claimcertificate.

7. Releases medical cer-tificate & ask client toacknowledge receipt.

CarleenKimmyBacalla

MED

ICAL

-Cer

tific

ates

City of Cebu 126

HOW TO SECURE A MEDICAL CERTIFICATE ATCITY HEALTH DEPARTMENT

DESCRIPTION :This service allow applicants to secure Medical Cer-tificates for school requirement and employment.


CONTACT PERSON/S: Dr. Evelyn Villamor232-6969

LOCATION : City Health DepartmentAVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM


REQUIREMENT/S: none


x


Approach…

It willtake…

1. Inquire and fill out form 1.Gives form andreceive the filled-up form

Clerk 3mins

2. Present x-ray result to x-ray verifier

2. Checks the x-rayresult

Clerk 2mins

3. Present the form andpay corresponding fee tocashier’ s window at theground floor

3. Receives theform and cash andissues receipts

CTO per-sonnel

3mins

4. Go back to the environ-mental section and givethe form and receipt

4. Attaches thereceipt to the form

Clerk 30secs

5. Proceed to the MedicalOfficer for assessmentand examination

5. Assesses, exam-ines and signsmedical certificate

MO 2mins

MED

ICAL

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tific

ates

City of Cebu 127

HOW TO GET CERTIFICATE OF PHYSICALFITNESS OR CURRENT HEALTH STATUS OR

MEDICO– LEGAL CERTIFICATE

DESCRIPTION : Patients are issued certificate of physical fit-ness for sports, employment, to study, resumework or current health status (for detaineesprior to their detention) or medico– legal certifi-cate for medico– legal cases after they havebeen examined by the doctor.

CLIENT/S : Outpatients (OPD, Eye clinic, Dental Clinic)

CONTACT PERSON/S:Dr. Charles A. Cabatana(OPD) 255-7141 loc. 107

Dr. Hermie Segocio(Eye Clinic) 255-7141 loc. 121

Dr. Jaime Mercado(Dental Clinic) 255-7141 loc. 108

LOCATION : Outpatient Department (OPD),Emergency Room (ER), Eye Clinic, Dental Clinic

AVAILABILITY : Monday– Friday, 8:00 AM—5:00 PM

DURATION OF THE SERVICE: Depends on the condition of thepatient or client/ submission of requirements

REQUIREMENT/S : noneFEE/S : Medical Certificate Fee

For employment—Php 30.00For non– employment—Php 20.00

x

MED

ICAL

-Cer

tific

ates

City of Cebu 128





1. Go to the reg-istration section.

1. Registers the pa-tient’s name in thepatient’s registry orlogbook.

2. Issues hospital identi-fication card to thepatient.

3. Fills up patient’schart.

OPD: CarlNiche DionsonEye Clinic:EvangelineBontuyanDental Clinic:Rubelia Cabal-lero

5min-utes

2. Submit self fortaking of vitalsigns (BP, HR, RR,Temperature)when your nameis called.

4. Takes the patient’svital signs and recordthem on the patient’schart.

OPD: StaffNurse as-signed in thedifferent con-sultation cubi-cles.

10min-utes

3. Go to the re-spective consul-tation section inthe OPD, EyeClinic, DentalClinic as yourname is called orit is your turn forphysical examina-tion.

5. Evaluates the pa-tient’s condition byasking questions re-garding patient’s healthstatus & conductsphysical examination,submits patient forlaboratory work– up ifnecessary and deter-mines health status ofthe detainee.6. Determines fitness ofpatient to engage insports, for employ-ment, studies or re-sume work after havingbeen sick.

Junior Con-sultant/ Resi-dent Physician

De-pendson the

pa-tient’scondi-tion/

illness

MED

ICAL

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tific

ates

City of Cebu 129



Wait while Per-son-in-charge…


4. Request thedoctor to issuemedical certifi-cate/ medicolegal certificate.

6. Instructs pa-tient to bring his/her chart to theOPD/Eye/ Dentalclinic clerk forissuance of medi-cal/ medico legalcertificate as or-dered and claimthe certificatefrom the clerk.

Junior Consult-ant/ Resident

Physician

5. Pay to thecashier.

7. Issues chargeslip.

Clerk

6. Present re-ceipt, follow up/claim certificatefrom the clerk.

8. Prepares andreleases the cer-tificate to thepatient and asksthe patient toacknowledge thecertificate re-leased by signingon the logbook.

OPD: RelitaLiwag

Eye Clinic:EvangelineBontuyan

Dental Clinic:Rubelia Cabal-

lero

30minutes

perpatient

MED

ICAL

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tific

ates

City of Cebu 130

HOW TO GET CERTIFICATE OF CONFINEMENT

DESCRIPTION : Certificates are issued with utmost accuracyupon valid request by patients during confine-ment.

CLIENT/S : Admitted patients of CCMC

CONTACT PERSON/S: Romarica Derodar (Medical Records)255-7141 loc 124

LOCATION : Medical Records, CCMCAVAILABILITY : Monday– Friday, 8:00 AM—5:00 PM


REQUIREMENT/S: NoneFEE/S : Medical Certificate Fee- Php 30.00


x




1. Ask requestform for Certifi-cate of Confine-ment.

1. Gives request form andtells the client to askthe Nurse– in charge tofill up the request form.

Medical Re-cords– Car-leen Kimmy

Bacalla

5min-utes

2. Brings therequest formthe nurse incharge.

2. Fills up the requestform.

Nurse-incharge

5 min-utes

3. Go back toMedical Recordwith the filledout form.

3. Issues charge slip andprepares certificate ofconfinement.

15min-utes/client

4. Pay to thecashier andpresent receiptto clerk.

4. Releases the certificateupon presentation of re-ceipt and ask client toacknowledge released bysigning logbook.

5 min-utes

CarleenKimmyBacalla

MED

ICAL

-Cer

tific

ates

City of Cebu 131

HOW TO GET A HEALTH CARD FOR NIGHT ES-TABLISHMENT ENTERTAINERS

DESCRIPTION : Clients’ Health cards are updated weekly after STI

screening and treatment , if found positive for STI. CLIENT/S : Night/ recreational establishment entertainers,

masseuses/ masseurs of Cebu City

CONTACT PERSON/S: Liliosa Batiancila ; 233- 0987LOCATION : STD/ AIDS Detection Unit, Left wing,

City Health DepartmentAVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM

DURATION OF THE SERVICE: 2 hours & 33 minutes

REQUIREMENTS:

a. 3 copies of recent 2x2 picture (colored or blackand white)

b. Chest X-ray result with big filmc. Residence certificated. Birth Certificate (for 18-25 years old)

FEE/S : 25.00 receipt (Php 10.00 for Health Card and Php15.00 for Gram staining)

x

MED

ICAL

-Cer

tific

ates

City of Cebu 132



Approach…

It willtake…

1. Submit require-ments to clerk

1. Checks for com-pleteness of docu-ments

clerk 3 mins

2. Wait. 2. Types in pertinentdata in health card &gives it to the patient

clerk 5 mins

3. Proceed to admit-ting section andhands in health card&wait for the no. tobe called

3. Receives filled uphealth card and givesto client glass slidesw/ nos.

clerk12 mins

4. Proceed to exam-ining room as pa-tients number iscalled.

4. Does pelvic examand collects specimenfor gram staining

PHM/PHN 3 mins

5.waits for laboratoryofficial result

5. Submits specimento the laboratory forexamination labora-tory hands in to STDsection the officialresults. Doctor inter-prets lab results .Logsin positive results inlog book. Patient iscalled for treatment.

Nurseattendant

2 hrs

6. Proceed to thedoctor’s room.

6. Prescribes andgives health educationto client. Informs cli-ent of follow upvisit .Gives to clienthealth card.

MO 10 min

PUBL

IC S

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City of Cebu 133

PPUBLIC SERVICES

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City of Cebu 134

HOW TO REQUEST FOR TRIMMNG OF TREES

DESCRIPTION :This service is offered once trees or plants in pub-lic areas are hazardous to the general public. Thisis under the mandates of Presidential Decree 953.

CLIENT/S : Constituents having problem with trees incenter island and sidewalk

CONTACT PERSON/S: Mary Grace V. Teoxon; (032) 256-2170Email Ad: [email protected]

LOCATION : Park and Playground CommissionPlaza Independencia, Cebu City


DURATION OF THE SERVICE: —

REQUIREMENT/S:Letter request from the concerned individual.However, request may be done through phone callespecially when it needs immediate action or thesafety of the public is at risk.



Approach…

It willtake…

1. Submit request let-ter to office

1.Receive requestletter from client

Janet G.Libarios

5 min-utes

2. Coordinate withParks trimming incharge as to the sched-ule of inspection

2. Schedule date ofinspection. Inspec-tion scheduleevery Wednesday.

5 min-utes

3. Accompany in-charge to the locationduring the inspection.

3. Inspect locationof trimming.

Withinone week

4. Be at the location,while the trimming isdone.

4. Trim trees 4 hoursto several

days

ManolitoBriones

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City of Cebu 135

HOW TO REQUEST FOR BALLOUT OF TREES

DESCRIPTION : This service is offered to constituents and/orestablishments whose tree obstructs their pas-sageway and /or has hampered their establish-ment. Cutting of trees is mandated under Presi-dential Decree 953

CLIENT/S : Constituents who have concern on trees thatobstructs their passageway

CONTACT PERSON/S: Mary Grace V. Teoxon; 256-2170Email Ad: [email protected]

LOCATION : Park and Playground CommissionPlaza Independencia, Cebu City



REQUIREMENTS: Letter request with attached picture andsite development plan.


x


Approach…

It willtake…

1. Submit requestletter to Parks andPlayground Commis-sion office

1. Receives the letterfrom the client 2 min-

utes

2. Attend Parks andPlaygrounds Com-mission meetingheld every 2nd and4th Monday of theMonth.

2. Includes request inthe agenda of theParks and Play-grounds Commissionmeeting held every2nd and 4th Mondayof the Month.

5 min-utes

Janet G.Libarios


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City of Cebu 136

HOW TO REQUEST FOR TENTS & STAGES

DESCRIPTION :This service provides tents to any requesting CebuCity constituents.


CONTACT PERSON/S:Abellanosa’s Office- for request

April Mae Pungase256-3148/ 412-2834

BMS- for delivery of tents & stagesAndress EsparagueraDanilo Caracena256- 2699/ 412- 1942

LOCATION :(1) Councilor Abellanosa’s Office

2nd Floor, Legislative BuildingCebu City Hall

(2) Building Maintenance Services (BMS),Old San Miguel Bodega, MC Briones St.,Cebu City



REQUIREMENT/S:Request Letter addressed toHon. Rodrigo Abellanosa; stating:a. Location for delivery & installation of tents/

stageb. Number of tentsc. Duration of usage (date to install & pull-out)d. Contact persone. Contact number

x

PUBL

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City of Cebu 137


NOTE:Request should be at least a week

before the event.


Approach…

It willtake…

1. Submit requestletter toCouncilorAbellanosa’s Office

1. Calls BMS forconfirmation as toavailability of tent/stage.2. Provides

“request form”.April MaePungase,

Abel-lanosa’sOffice

5 minutes

2. Fill up the“request form” andsubmit form

3. Verifies the dulyfilled out form.4. Forwards form toCouncilor Abel-lanosa for signa-ture.5. Gives approvedform & advises cli-ent to proceed toBMS.

10 min-utes

3. Proceed to BMSwith the approvedform and requestletter.

6. Receives andassesses request.7. Logs request. John Paul

Gelasque/

WesleySantos-YnigoBMS

10 min-utes

4. Follow upthrough phone 2days before date ofuse.

8. Answers inquiry.

5 minutes

5. Wait for the deliv-ery of tents/stage.

9. Delivers and setsup the tent/ stage.

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City of Cebu 138

HOW TO REQUEST FOR BUS & MULTICAB

DESCRIPTION :This service provides aircon or non– aircon kaoshi-ung bus. Aircon buses may be used for field trips/tours and Non- Aircon buses for burials and beachouting.

CLIENT/S : General Public; Priority: Cebu City Residents

CONTACT PERSON/S:Non Aircon Buses –Rodrigo Abellanosa’s Office

April Mae Pungase256-3148/ 412-2834

Aircon buses & Multicabs— Augustus Pe’s OfficeHazel Bacol253-3213/256-1484

LOCATION :(1) Councilor Abellanosa’s Office

2nd Floor, Legislative BuildingCebu City Hall

(2) Councilor Pe’s Office3rd Floor, Legislative BuildingCebu City Hall



REQUIREMENTS:Request Letter to concerned councilors stating:a. Contact person & numberb. Pick up time & place

FEE/S: Aircon bus rental – P5,000Non- Aircon bus – P1, 400- Monday to Friday

1, 700.00 - for Sundays & Holidays

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City of Cebu 139


NOTE:Jurisdiction : within Carcar (South) to

Danao (North) only



Approach…

It willtake…

1. Submit requestletter to concernedCouncilor’s office.

1. Checks availabil-ity of vehicle.2. Logs request in

the logbook.3. Provides requestform.

April Pun-gase

(Abellanosa’s office)

Hazel Bacol/EstherConcha

(Pe’s office)

2 minutes

2. Fill up the“request form” andsubmit form.

3. Verifies the dulyfilled out form.4. Forwards formto Councilor Abel-lanosa for signa-ture.

1 minutes

4. Follow upthrough phone 2days before date ofuse.

5. Answers inquiry.6. Makes a sum-mary report of therequest & for-wards the same tothe dispatchingoffice located atSRP.

1 minutes

5. Wait for actualdate of use.

7. Proceed to thelocation for pickup.

3 minutes

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City of Cebu 140

DESCRIPTION : This service caters to delivery of clean portabletoilets to all requisitioners within the city limit.

CLIENT/S : General Public—Cebu City

CONTACT PERSON/S:Randy Navarro256-1911

LOCATION : Department of Public Services (DPS)Portable Toilet Services2nd Floor Ramos Public Market Building

Brgy. Cogon, Ramos, Cebu CityAVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM

DURATION OF THE SERVICE:3days & 15 minutes

REQUIREMENTS:Request letter addressed to:

Tomas R. OsmeñaCity Mayor

Request letter should contain:a. name of the person requestingb. complete addressc. contact numberd. Sketche. Event / Activity

FEE/S : 500.00 per unit/ day

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HOW TO REQUEST FOR PORTABLE TOILET

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City of Cebu 141

PROCEDURE IN AVAILING THE SERVICE:Follow these steps… Wait while


…It willtake…

1. Submit a letter ofrequest to the Mayor’soffice– CityHall.

1. Receives and as-sesses request letter. Mirasol/

MaritesReceivingClerk @Mayor’sOffice

5 min-utes

2. Make a follow-upcall at Mayor's Officeto check whether ornot the letter is ap-proved.

2. Informs the clientof the result of therequest.

3. Forwards ap-proved request toDPS.

2 daysfromsub-

missionof let-

ter3. Call DPS to check

whether the approvedletter of request isforwarded to theiroffice.

4. Informs the ap-proval of the request. Randy

Navarro5 min-utes

4. Proceed to DPS of-fice to secure collec-tion slip.

5. Signs collectionslip.

6. Assesses pay-ments.

5. Pay the certainamount stipulated inthe collection slip atCTO at Cebu City Hall.


CTOCashier,Ground

Floor

6. Photocopy OR andpresent original OR toDPS

8. Files photocopiedOR and get importantdetails of the use.

5 min-utes

7. Follow up requestthrough telephone call2 days before date ofuse.

9. Answers thequery.

2 min-utes

8. Wait for the deliv-ery.

10. Delivers thenumber of units.

PerpetuoMag-

dadaro

1 daybeforethe use

RandyNavarro

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City of Cebu 142

HOW TO REQUEST FOR DRAINAGE MAINTENANCE

DESCRIPTION: This service attends to an immediate repair of anexisting minor drainage structures in a public areaand attends to desilting works to avoid clog– up &allow free flow of waste water.

CLIENT/S: Cebu City Constituents

CONTACT PERSON/S:Engr. Jesielyn A. Toribio, Division HeadEngr. Juanito Pua, Jr., Section Head253– 4091

LOCATION: 3rd floor, Yutivo BuildingDrainage and Flood Control SectionDepartment of Engineering & Public Works (DEPW)Cebu City


DURATION OF THE SERVICE: 3 working days & 40 minutes

REQUIREMENTS:Request Letter addressed to

Engr. Nicomedes S. Leonor, Jr.OIC/ City Engineer

stating:a. Exact address and attach a sketch planb. Specific request: either repair or desiltingc. Complete name of requesting party and

contact number.

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City of Cebu 143



Approach…

It willtake…

1. Submit requestletter to DEPWOffice

1. Reviews request let-ter and attachment. Aniceta

Perez,Receiving

Clerk

30min-utes

2. Forwards requestletter to City Engineerfor assignment to con-cerned Division Head.3. Receives requestletter and forwards it toDivision Head.

Dedia S.Orellano,DrainageMainte-

nance Staff

10

min-utes

4. Assigns work forceto act on request.

Jesielyn A.Toribio,Division

Head

8hours

2. Follow up requestfor schedule of re-pair/ desilting.

5. Coordinates forschedule. Dedia S.

Orellano8

hours

3. On the scheduleddate, be at the des-ignated area toguide the DrainageMaintenancePersonnel.

6. Conducts repair ordesilting of drainage. DESILTING:

Aquiles P.Barame;

Angelito B.Matarlo;

et.al

REPAIR:Jose Ivan C.

Larosa

8hours7. Gives assignment

sheet for client’s signa-ture.

4. Sign assignmentsheet after the workis completed.

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City of Cebu 144

HOW TO REQUEST FOR ROAD MAINTENANCE

DESCRIPTION : This service attends to an immediate repair andmaintenance of public roads in Cebu City. It covers:a. Asphalting of City Streetsb. Maintenance of Mountain Barangay Gravel roadsc. Opening of Mountain Barangay Gravel Roadsd. Asphalting of Newly Opened City & Mountain

Barangay Roads


CONTACT PERSON/S:Apollo P. DanteGeneral Foreman253– 4404

LOCATION : 3rd floor, Yutivo BuildingDepartment of Engineering & Public Works(DEPW), Cebu City



REQUIREMENT/S:Request Letter addressed to:

Mayor Tomas R. OsmeñaCity Mayor

Through: Engr. Nicomedes S. LeonorCity Engineer ;

stating:a. Exact address with sketch planb. Complete name of requesting party

and contact number.

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City of Cebu 145




Approach…

It willtake…

1. Submit requestletter to DEPWOffice

1. Reviews request let-ter and attachment. Aniceta

Perez,Receiving

Clerk

30min-utes

2. Forwards requestletter to City Engineerfor assignment to con-cerned Section Head.3. Assigns capataz forinspection.

ApolloDante,SectionHead

10 min-utes

2. Follow up re-quest for scheduleof repair/ asphalt-ing.

4. Coordinates withclient for schedule. Raul L.

Durang-parang

8 hours

3. On the scheduleddate, be at the des-ignated area toguide the Mainte-nancePersonnel.

5. Conducts repair orasphalting. Capataz

andlaborers

8 hours6. Gives assignmentsheet for client’s signa-ture. Raul L.

Durang-parang4. Sign assignment

sheet after thework is completed.

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City of Cebu 146

DESCRIPTION : This service caters to delivery of clean water todifferent mountain barangays with no source ofpotable water.

CLIENT/S : General Public– Mountain Barangays

CONTACT PERSON/S:Engr. Rufina A. Adlawan412-0617

LOCATION : Department of Public Services (DPS)Water Services Division2nd Floor Ramos Public Market BuildingBrgy. Cogon, Ramos, Cebu City



REQUIREMENT/S:Request letter addressed:

Tomas R. OsmeñaCity Mayor

Request letter should contain:a. name of the person requestingb. complete addressc. contact numberd. sketch

FEE : Php 10 per drum

x

HOW TO REQUEST FOR DELIVERY OF POTABLE WATER

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City of Cebu 147




1. Submit re-quest letter toMayor’s office.

1. Receives andassesses requestletter. 5 minutes

2. Make a fol-low-up call atthe Mayor'sOffice to checkwhether or notthe letter is ap-proved.

2. Informs theclient of the re-sult of the re-quest.

3. Forwardsapproved re-quest to DPS.

2 daysfrom sub-mission of

requestletter

3. Call DPS tocheck whetherthe approvedletter of requestis forwarded totheir office.

4. Inspects thearea to checkaccessibility ofthe water tankertrucks.

Danilo Catalya& Seleuco Rita 3 hours

4. Call DPS forthe schedule ofdelivery.

5. Approves &schedules re-quest.

2 minutes

5. Wait for thedelivery on thescheduled date.

6. Dispatchesthe drivers fordelivery of waterto area.

Danilo Catalya3 days af-

ter therequestreceived

6. Make pay-ments per drumrequested.

7. Asks pay-ments from theclient & issuesofficial receipt.

3 minutes

Mirasol/Marites

Receiving Clerk@ Mayor’s

Office

Roy Seno &Adelaida Carpio

Water TankDrivers


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City of Cebu 148

DESCRIPTION : This service ensures that all public non– functionalor defective water supply facilities be repaired.


CONTACT PERSON/S:Engr. Rufina A. Adlawan412-0617

LOCATION : Department of Public Services (DPS)Water Services Division2nd Floor Ramos Public Market Building

Brgy. Cogon, Ramos, Cebu CityAVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM

DURATION OF THE SERVICE: 3 days & 2 hours

REQUIREMENT/S:Request letter addressed:

Dionisio GualizaDepartment Head

Department of Public Services (DPS)Request letter should contain:

a. name of the person requestingb. complete addressc. contact numberd. sketch

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HOW TO REQUEST FOR REPAIR OFWATER SUPPLY FACILITIES

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City of Cebu 149



Approach …It willtake…

1. Submit re-quest letter tothe ArtesianWells ServicesDivision at DPSoffice.

1. Receives,records andassesses requestletter.

Roy Seno

Adelaida Carpio2 minutes

2. Make a fol-low-up call forschedule of re-pair

2. Schedulesthe repair &make job orderto plumbers.

Rufina A.Adlawan

3. Wait for DPS– Plumbersteam to go tosite for inspec-tion and repairof water supplyfacilities.

3. Dispatchesthe plumbersteam with thetools and mate-rials for the re-pair. DPS Plumbers

Team

4. Repairs thedamaged facili-ties.

2 hours

3 days fromsubmissionof request

letter


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City of Cebu 150

DESCRIPTION : This service ensures a regular supply of potablewater to the urban poor and mountain barangays.

CLIENT/S : General Public– urban poor &mountain barangays

CONTACT PERSON/S:Engr. Rufina A. Adlawan; 412-0617

LOCATION : Department of Public Services (DPS)Water Services Division2nd Floor Ramos Public Market BuildingBrgy. Cogon, Ramos, Cebu City


DURATION OF THE SERVICE: 4– 6 months

REQUIREMENT/S:a. Request letter addressed:

Dionisio Gualiza, DPS Department Headb. Sketch of the location of the projectc. Photocopy of Land Title or the Tax Declaration of

the lot donord. Deed of Donation– 16 sq. meters of lot signed be-

tween the lot donor & City Mayor.e. Barangay Resolutionf. Names & signatures of the 25 household members

benefited


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HOW TO REQUEST FOR A CONSTRUCTION OFWATER SUPPLY FACILITIES


Approach…

It willtake…

1. Submit request let-ter to DPS office.

1. Receives & assessesrequest letter.

AdelaidaCarpio

2mins

2. Follow-up for sched-ule of inspection.

2. Informs the clientof the schedule.

Roy Seno 3mins

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City of Cebu 151


Approach…

It willtake…

3. Have your proposedconstruction locationinspected by the Divi-sion Head or Plumbers.

3. Conducts in-spection & gathersdata for the prepa-ration of POWE. Rufina

Adlawan,Division

Head

1-3 daysaftersubmis-sion ofletter.

4. Submit the rest of therequirements to thedivision Head.

4. Examine therequirements.

10 min-utes

5. Call DPS office tocheck if the subsequentsteps are done:a. Approval of POWEb. Fundingc. Processing of Pur-

chase Request (PR)d. Bidding of materialse. Approved Awards

Resolution.

5. Informs theclient of the up-date of the proc-essing of docu-ments.

RonnieBering,Follow–upper 4– 6

months

6. Wait for the construc-tion personnel to bringthe construction materi-als to the site.

6. Withdraws thematerials neededfor the construc-tion and bring tosite.

Construc-tion per-sonnel/Plumber

Team7. Wait until a final in-spection is done.

7. Conducts in-spection.

8. Completed projectwill be turnover, ac-cepted by the barangaycaptain & City Mayor

8. Facilitates turn– over.

2 days


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City of Cebu 152

DESCRIPTION : This service ensures that all streetlights withinCebu City are in good condition and identified de-fective lamps are acted promptly.

CLIENT/S : General Public—Cebu City

CONTACT PERSON/S:Engr. Arnel B. Cal, Joel Biton, Cilu– Joel Ouano256-1911

LOCATION : Department of Public Services (DPS)2nd Floor Ramos Public Market BuildingBrgy. Cogon, Ramos, Cebu City


DURATION OF THE SERVICE:2 weeks after inspection—new installation2 working days– repair and replacement

REQUIREMENT/S:Request letter addressed & approved by:

Dionisio Gualiza, DPS Department HeadRequest letter should contain:

a. name of the person requestingb. complete addressc. contact numberd. sketch of the exa t VECO poste. Post Number

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HOW TO REQUEST FOR REPAIR & INSTALLATIONOF CEBU CITY LIGHTS

INFO

RMAT

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ABO

UT

CEBU

CIT

Y

City of Cebu 153



Approach …It willtake…

1. Submit re-quest letter toDPS office & fillout requestform.

1.Receives andassess requestletter.2.Gives requestform.3.Logs the re-quest.

Ruth Macapas

Ma. LuisaGabutan

1 minute

2. Make afollow-up callfor schedule ofinspection.

4. Informs ofthe schedule forinspection.

Engr. Arnel Cal

Engr. Joel Biton2 days or 2

weeks fromsubmissionof request

letter

3. Wait for DPSteam to conductinspection

5. Dispatchesthe team.

4. After inspec-tion, sign theaccomplishmentreport based onthe finding ofthe team.

6. Conductsinspection/ re-pair.

7. Hands outaccomplishmentreport to client.

20 minutes/per post

DPS Team:

Jose AbelgasCornelio Jaca

MarcelinoCortes


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City of Cebu 154

OO RIENTATION & TRAINING

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City of Cebu 155

HOW TO AVAIL OF AN ORIENTATION OFMODERN FAMILY PLANNING METHODS

DESCRIPTION :This service provides Family planning methodsthat are safe, effective, accessible and legally ac-ceptable to eligible clients in order to prevent orcontrol pregnancy and spacing of childbirth.


CONTACT PERSON/S: Bernardita G. Pongan; 232-5731LOCATION : Barangay Health Centers of Cebu CityAVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM

Saturday 8:00 -1:00PM


REQUIREMENT/S: none


x


Approach…

It willtake…

1. Proceed to Registra-tion fro an interview.

1. Interviews clientusing the FP form 1.

MO/PHN/PHM

5mins

2. Submit for vitalsigns.

2. Gets the weight,pulse rate & B/P re-cords in the FP Form 1

BHW3mins.

3. Proceed to admis-sion area for registra-tion and examination.

3. Counsels, examines& records in the FPForm 1.

MO, PHN,PHM

7mins

4. Choose methodafter proper assess-ment.

4. Provides the methodchosen after assess-ment.

MO, PHN,PHM

10mins.

5 .Listens to instruc-tions given on how touse the method.

5. Gives instructionshow to use the methodand the next scheduleddate of visit.

MO, PHN,PHM

2mins

TAXE

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City of Cebu 156

HOW TO AVAIL OF MARRIAGE COUNSELING TOCOUPLES APPLYING FOR MARRIAGE LICENSE

DESCRIPTION : This provides counseling sessions to the cou-ples applying for marriage licenses for them tobe more prepared, responsible and aware ofliving a marriage life.

CLIENT/S : Couples applying for Marriage license

CONTACT PERSON/S: Lydia Lorete, Social Worker262-5163 / 262-9350 / 261-6408

LOCATION : Department of Social Welfare and ServicesKatipunan, Labangon, Cebu City; andCity Health Department (CHD)

AVAILABILITY : Monday to Friday8:00 Am to 5:00 PM


REQUIREMENT/S:Admission Slip from City Health Dept. (CHD)

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City of Cebu 157





2. Submits therequirements.

2. Receives therequirements/gives applicationform and question-naire.

Five (5)Minutes

3. Fills-up Appli-cation form andanswer the ques-tionnaire.4. Submits dulyfilled-up applica-tion and ques-tionnaire.

3. Receives/ Re-views filled-up ap-plication form angquestionnaire sub-mitted.

Thirty (30)Minutes

5. Attend PMCsession as sched-uled everyWednesday andFriday.

4. Conduct PMCsession.

One (1)day

4. Sign the PMCCertificate.

Five (5)Minutes

6. Receives PMCCertificate.

5. Release of PMCcertificate

Five (5)Minutes

CHDpersonnel

SWA/Lydia Lorete

SWA/Lydia Lorete

TrainedMarriage

Counselors ofDSWS and

CHD

1. Proceed toCHD to get Ad-mission Slip.

1. Gives AdmissionSlip.

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City of Cebu 158

HOW TO ENROLL FOR TECHNICAL-VOCATIONALEDUCATION AND TRAINING PROGRAMS AT DMPD

DESCRIPTION :This service offers 3-6 months technical vocationalcourses such as:Industrial Trade, Information & Com-munication Technology, Vocational Technical Trade,Garments Trade, Food Trade and Simple Technology.

CLIENT/S : Cebu City Residents

CONTACT PERSON/S: Noel G. Enriquez; 254- 9212LOCATION : Labor and Employment Division,

Department of Manpower, Development &Placement (DMDP), Ramos Public Market

AVAILABILITY: Enrollment: Monday – Friday, 8:00 AM- 5: 00 PMClass Schedule: Semi- annual – for Industrial(except for plumbing), Quarterly- other courses

DURATION OF THE SERVICE: Maximum of 1 hour & 45 minutes

REQUIREMENT/S:a. Biodata/resumeb. Birth Certificatec. Voter’s ID/Voter’s Affidavit/Voter’s Certificationd. Health Certificate (for culinary arts only)e. 1x1 ID Picture (2 pcs.)f. White folder with plastic envelope and fastener


x



…It willtake…

1. Visit DMDP to sub-mit requirements.

1. Admin Officerreceives and evalu-ates the require-ments.

Noel G.Enriquez

4 min-utes

2. Wait while the staffevaluates your require-ments.

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City of Cebu 159




Approach…

It willtake…

3. Take the exam. 2. Conducts exami-nation to the appli-cant.

1 hour & 30minutes-technicalcourses

30 minutes -vocational

courses4. Wait while thestaff checks yourtest paper.

3. Checks the ex-amination papers.

2 minutes

5. Get passed slipfrom the examina-tion in-charge.

4. Issues pass slip toexaminees whopassed the exam.

VirginiaQ.

Cabezas;AdminOfficer

1 minute

6. Proceed to theenrollment officer.

5. Informs applicantto proceed to theenrollment officer.

1 minute

7. Fill up the Man-power ProfileForm .

6. Gives ManpowerProfile Form.

Noel G.Enriquez,

Enroll-ment

Officer

5 minutes

8. Enroll. 7. Enrolls the stu-dent-applicant.

2 minutes

9. Wait until theenrollment Officergives you the ad-mission slip andthe class schedule.

1 minute

10. Report to classaccording to theclass schedulegiven.

1 minute

8. Issues Admissionslip with classschedule to student-applicant.

TAXE

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City of Cebu 160

TT AXES

TAXE

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City of Cebu 161

HOW TO GET COMMMUNITY TAX CERTIFICATE(CTC/CEDULA)

DESCRIPTION :This service is to tax every inhabitant 18 years oldand above, as well as every partnership, corporation,and association.A community tax certificate/ cedula is given to thosewho have paid their community taxes. The commu-nity tax shall accrue on the first day of January eachyear, which shall be paid not later than the last dayof February each year.

CLIENT/S : Cebu City constituents

CONTACT PERSON/S:Esterlita Garrido – Division Chief412-0000 loc. 130

LOCATION : Ground floor, Cash Receipts DivisionCity Treasurer’s Office, Executive building



REQUIREMENTS: Duly filled-out application form (from theguard- entrance)

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Approach…

It willtake…

1. Designated col-lector assesses thetaxes due for thecedula.

Collectors/Cashiers

assigned inWindows19, 20, 21,

22, 23

Lessthan aminute

2. Designated col-lector issues thecedula to the client.

10 min-utes

1. Ask for applicationform and fill out.2. . Submit the filledout application formto the collector.3. Pay the amountdue to the collector.4. Claim your CTC.

TAXE

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City of Cebu 162

HOW TO GET REAL PROPERTY TAX (RPT) CLEARANCE

DESCRIPTION : Tax clearances are issued to taxpayers as proof ofcomplete real property tax payment or to effectthat all taxes up to the current year are fully paid asstipulated by the said law.

CLIENT/S : Cebu City constituents

CONTACT PERSON/S: Julieta P. Cuenca (Acting Division Chief)412-0000 loc. 127

LOCATION : Ground floor / Real Property Tax DivisionCity Treasurer’s Office, Executive building



REQUIREMENTS:1. Letter of Request2. Tax Declaration Number3. Tax Payment Verification Sheet (TPVS) print-out


x


Approach…

It willtake…

1. Submit the letterrequesting tax clear-ance to the clerk ofthe Tax ClearanceSection.

1. Prints the TPVS ofthe real property. Less

than aminute

2. Acquire the TPVSprint-outs of the realproperty.

5min-utes

3. Have the status ofyour property con-firmed by the verifiersin the Tax ClearanceSection.

2. Verifiers checkthe status of pay-ments of the realproperty and printthe billing for theunpaid balances.

CresencianoLandiza,

Hector Le-piten,

QuiricoOcampo

10min-utes

FranciscoSarona

Nicasio Tan

TAXE

S

City of Cebu 163

4. Request for the taxbill from the BillingSection (if applicable).

3. Verifiers checkthe status of pay-ments of the realproperty and printthe billing for theunpaid balances.

Lydia Ley-son 10

minutes

5. Pay the cashier thecertification fee and/or the remaining taxbalances (if applica-ble). Windows with“Miscellaneous Pay-ment Only”; (RPT)payments: Windows10, 11 & 12

4. Issues the Offi-cial Receipt for thepayments made

DesignatedCollector 5

minutes

6. Submit the OfficialReceipt of the pay-ment/s made to theverifier.

5. Checks the offi-cial receipt andother supportingdocuments (ifneeded) for theprinting of the cer-tificate.

Cresen-ciano Lan-

dizaHectorLepitenQuirico

Ocampo

3minutes

7. Wait while the en-coder prepares theTax Clearance.

6. Checks the offi-cial receipt andother supportingdocuments (ifneeded) for theprinting of the cer-tificate.

AssignedEncoders 15

minutes

8. Receive your TaxClearance from theClerk in the Tax Clear-ance Section.

7. Clerk releasesthe approved clear-ance to the client.

FloridaFalcon

Lessthan aminute


TAXE

S

City of Cebu 164

HOW TO SECURE TAX DECLARATION

DESCRIPTION :Issuance of tax declaration for newly declared prop-erties or for transfer of ownership.


CONTACT PERSON/S: Wilhelma Borgonia253-1099 / 412-0000 loc. 303



DURATION OF THE SERVICE: 6 working days

REQUIREMENT/S :Properties declared for the first time1. Completely filled out Real Property Assessment Request

Form2. Certificate of Occupancy or Building Permit3. Tax Declaration of the land4. Latest Tax Clearance Certificate of the land5. Certificate of house ownership form the Brgy.6. Affidavit of legal heirs with lot consent (if dead)For Transfer of Ownership1. Completely filled out Real Property Assessment Request

Form2. Certification Authorizing Registration (CAR) from BIR3. Deed of Sale / Certification of sale/Affidavit of consolida-

tion4. Transfer Certificate of Title/Original Certificate of Title5. Transfer Tax receipt from City Treasurer’s Office6. Tax declaration of the land and latest Tax clearance Cer-

tificate of landFEE/S : Php 5,000.00– Registration Fee

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TAXE

S

City of Cebu 165




Approach…

It willtake…

1. Submit require-ments

1. Receives andchecks the complete-ness of supportingdocuments, recordsthe transaction in thelogbook and forwardsthe transaction to theDIC..

WilhelmaC. Bogonia(Facilita-

tor)

10 mins

2. Arrange for dateand time of inspec-tion.

District incharge

(DIC) andTax Map-

per

DIC andTax Map-

per

JeannieAnn P.Soco or

Juanita V.Valdez

(ReleasingClerk

10 mins

3. Guide the TaxMapper and DIC tothe inspection site.

2. DIC schedules in-spection.

3. DIC and TM con-ducts inspection.

4. DIC prepares fieldappraisal assessmentsheet(FAAS), then for-ward FAAS to Tax Map-per.

45 min-utes

depend-ing on

location

3-5Working

days

5 mins

5. Tax Mapper up-dates Tax Mappingcontrol roll, then for-wards FAAS to GIS

6. GIS clerk updatesrecord

7. Computer sectionencodes data andprints TD

8. TD is submitted tosignatories (DIC, TaxMapping Head and CityAssessor.

SEN

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City of Cebu 166

SS ENIOR CITIZENS

SEN

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City of Cebu 167

HOW TO GET SENIOR CITIZEN’S IDENTIFICATIONCARD (ID)

DESCRIPTION :The service is available to all senior citizens of CebuCity only. The objective is to provide the senior citi-zen with a nationally uniform identification card toavail the legally mandated privileges. The end re-sult of the service is to have an actual list of regis-tered senior citizens of Cebu City . This service ismandated under R.A. 9257 of the “Expanded Seniorcitizen Act of 2003.

CLIENT/S : All Senior Citizens of Cebu City

CONTACT PERSON/S: Sarah Ponteras, Ecisila Mansueto,Noel Cabezas, Richard Figues256—3148/ 412– 2834

LOCATION : Office for Senior Citizens’ Affairs (OSCA)temporarily located at 2/F, Rm. 2-1,Legislative Building , City Hall, Cebu City

AVAILABILITY : Monday- Friday; 8:00 AM- 5:00 PM

DURATION OF THE SERVICE: 2 weeks, 4 minutes & 40 seconds

REQUIREMENT/S: 2 pcs. 1x1 picture cedula number, and photocopy of any proof of birth

(i.e. birth certificate baptismal certificate,driver’s license , passport, postal I.D. ,voter’s certification, etc.).

FEE/S : None for New applicationPhp 100– for replacement/ lost ID

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City of Cebu 168


Wait while… Approach…

It will take…

1. Get applica-tion form forID.

1. The OSCA personnelprovides an applicationform to the applicantand advises him/her toattach the needed re-quirements.

5 sec.onds

2. Fill up theapplicationform & attachall the require-ments , andsubmit it.

2. The OSCA personnelverifies and reviewsthe application formand the attached re-quirements.

One (1)Minute

3. The seniorcitizen waitswhile the OSCAID is prepared.

3. The OSCA personnelverifies in the com-puter if the applicant /senor citizen has beenissued with a seniorcitizens identification(ID) card.

One (1)Minute

4. The OSCA personnelkeeps the applicationform and the attach-

ment s in the file.

Fifteen (15)seconds

SarahPonteras,

EcisilaMan-sueto,

Noel Ca-bezas,

RichardFigues

5. The OSCA person-nel prepares the IDand typed all necessaryinformation in the IDcard.

One (1)Minute


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City of Cebu 169



It will take…

6. The OSCA personnelgives the duly pre-pared ID to the appli-cant senior citizen forhis / her signature Sarah

Ponteras,

EcisilaMan-sueto,

NoelCabezas,

RichardFigues

Five (5)sec.onds

4. Sign the IDand give it backto OSCA per-sonnel forOSCA Head andthe CityMayor’s signa-tures.

7. The OSCA personneladvises the applicantsenior citizen to comeback after two (2)weeks to get the dulyissued ID.

Five (5)seconds

8. OSCA Head signs theidentification card.

Five (5)seconds

9. The OSCA personnelforwards the ID to theoffice of the CityMayor for his signa-ture.

Three (3)minutes

10. The City Mayorsigns the identificationcard and returns itback to the OSCA.

Five (5)seconds

5. The seniorcitizen or his/her duly au-thorized repre-sentative signsthe logbook ofclaimed ID’s

11. The OSCA person-nel releases the identi-fication card and asksthe senior citizen or hisrepresentative to signthe logbook.

One (1)minute

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City of Cebu 170

HOW TO GET PURCHASE SLIP (BOOKLET)FOR MEDICINES

DESCRIPTION :This service is available to all senior citizenseven if he/she is not a resident of Cebu City.The objective is to provide the senior citizenwith the said purchase slip that he/she needs toavail of the twenty percent (20%) discount in thepurchase of medicines. This service is in accor-dance to Administrative Order No. 177, Series of2004, V. par 4, Sub-par B.1.3, of the Departmentof Health that requires the presentation of thepurchase slip (booklet) where all purchases ofmedicines shall be recorded.

CLIENT/S : All senior citizens regardless of their residences


LOCATION : Office for Senior Citizens’ Affairs (OSCA)temporarily located at 2/F, Rm.2-1,Legislative Building, City Hall, Cebu City



REQUIREMENTS : OSCA ID card, if any other person is authorized to get the purchase slip (booklet) formedicines, said person must bring with himthe OSCA ID of the senior citizen.

FEE/S : None

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City of Cebu 171



Wait while … Approach…

It willtake…

1. Present OSCAID Card to OSCApersonnel

1. The OSCA person-nel fills up in the pur-chase slip (booklet)the personal informa-tion of the seniorcitizen s reflected inhis/her OSCA ID andthe control number.

SarahPonteras,

Ecisila Man-sueto,

NoelCabezas,

Richard Fi-gues

One (1)minute

2. Wait while thepurchase slip formedicines is pre-pared

2. OSCA personnelthen records thename, OSCA ID num-ber, and the controlnumber of the seniorcitizen in the logbook.

One (1)minute

3. Get the dulyissued purchaseslip

3. OSCA personnelreleases the pur-chase slip (booklet)to senior citizen or tohis/her duly author-ized representative

Five (5)seconds

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City of Cebu 172

HOW TO GET PURCHASE BOOKLET FOR GROCERYITEMS AND AGRICULTURAL PRODUCTS

DESCRIPTION :This service is available for senior citizens of CebuCity only. The objective is to provide the senior citi-zen with said booklet in order for him/her to avail ofthe five percent (5%) discount in the purchase ofselected prime commodities or basic necessities(grocery items and agricultural products). The endresult of the service is to comply the legal Adminis-trative Order No. 37, series of 2006, of the Depart-ment of Trade and industry (DTI) and the Depart-ment of Agriculture (DA), respectively , in relation toSec. 4 (par I) of R.A. 9257 otherwise known as“Expanded Senior Citizens Act of 2003”

CLIENT/S : All Senior Citizens of Cebu City


LOCATION : Office for Senior Citizens’ Affairs (OSCA)temporarily located at 2/F, Rm. 2-1,Legislative Building, City Hall, Cebu City



REQUIREMENT/S:a. OSCA ID cardb. 1 piece - 2x2 picture.

FEE/S : None

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City of Cebu 173




It willtake…

1. PresentOSCA ID cardand 1pc. 2x2picture toOSCA person-nel

1. The OSCA personnel fillsup in the purchase bookletthe personal informationof the senior citizen asreflected in his/her OSCAID and the control number

One (1)minute

2. Waits whilethe purchasebooklet is proc-essed

2. OSCA personnel thenrecords the name, OSCAID number, and the con-trol number of the seniorcitizen in the logbook

One (1)minute

3. The OSCA personneladvises the senior citizento come back after one (1)to two weeks to get thepurchase booklet..

One (1)minute

4. OSCA Head signs thepurchase booklet

Five (5)seconds

5. OSCA personnel for-wards to the office of theCity Mayor the duly pre-pared purchase bookletsfor his signature.

6minutes

SarahPonteras,

EcisilaMan-sueto,

NoelCabezas,

RichardFigues

3. Get booklet& sign the log-book of re-leased pur-chase booklet..

6. OSCA personnel re-leases the purchase book-let to senior citizen or tohis/her duly authorizedrepresentative and askshim/her to sign the log-book.

One (1)minute

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City of Cebu 174

HOW TO AVAIL OF WORLD WAR IIVETERAN’S BURIAL ASSISTANCE

DESCRIPTION : The service is available to World War II veterans ofCebu City only. The objective is to provide them withburial assistance in the amount of Twenty Five Thou-sand Pesos (25,000.00).

CLIENT/S : wife, son or daughter of the veteran who has aResidency in Cebu City for 10 years, and a duly regis-tered veteran in the Veteran Federation

CONTACT PERSON/S: Ecisila Mansueto256—3148/ 412– 2834

LOCATION : Office for Senior Citizens’ Affairs (OSCA)temporarily located at 2/F,Rm. 2-1,Legislative Building, City Hall, Cebu City,

AVAILABILITY: Monday- Friday; 8:00 AM- 5:00 PM


REQUIREMENTS:Voter’s affidavit, Letter request, death certificate,barangay certification attested by two (2) neighbors,written recommendation of the District Commanderand Post Commander of PVAO, photocopy of old agepension/pension check, photocopy of military servicerecord.

x

NOTE:Only nineteen (19) qualified veterans shall beextended with the burial assistance everyyear due to limitation of the budget.

SEN

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City of Cebu 175





1. Submit therequirements toOSCA.

1. .OSCA personnelreviews the docu-ments and verifiesif the veteran is inthe masterlist ofPVAO.

EcisilaMansueto

Noel Cabezas

Two (2)minutes

2. Wait for anyfurther advise asto the veracity ofthe claim.

2. OSCA personnelprepares thevoucher. Vouchershall passedthrough CityBudget office, CityAccounting andCity Treasurer’sOffice.

Three (3)minutes

3. Follow up callat OSCA for thestatus of process-ing.

months

4. Receive thecheck from theTreasurer’s OfficeCash Division.

3. The City Treas-urer’s Office (CashDivision) releasesthe check for burialassistance to quali-fied veteran thruhis legitimateclaimant.

One (1)minute

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City of Cebu 176

OO THER SOCIAL WELFARE SERVICES

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City of Cebu 177

HOW TO AVAIL OF CERTIFICATE OF INDIGENCY

DESCRIPTION :This service lets the client avail free and dis-counted services from other agencies throughthe Certificate of Indigency.

CLIENT/S : Indigent residents of Cebu City

CONTACT PERSON/S: Social Workers262-5163/261-7986 / 262-9350

LOCATION : Department of Social Welfare Services,Katipunan, Labangon, Cebu City

AVAILABILITY : Monday—Friday 8:00 am—5:00 pm


REQUIREMENTS:a. Barangay Certification / COMELEC Certificationb. BIR tax exemptionsc. City Assessor’s certification of no landholding


x




1. Submit re-quirements

1. Interviews theclient.2. Conduct homevisits and collateralinformation;3. Prepares socialCase SummaryReport (CSR).4. Submits CSR tosupervisor for sig-nature.

District SocialWorker

District SocialWorkers/ Dept.

Head II

30 min-utes

1Day

1Day

30Minutes

2. ReceivesCertificate.

5. Issues certificateof indigency.

30minutes

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City of Cebu 178

HOW TO AVAIL OF PWD FINANCIALASSISTANCE

DESCRIPTION :This service allows each person with disabilityto avail of the P 2,000 financial assistance.

CLIENT/S : Persons with Disability

CONTACT PERSON/S: Virginia L. Piccio,Social Worker PEO II262-5163 / 261-8595

LOCATION : Department of Social Welfare Services,Katipunan, Labangon, Cebu City

AVAILABILITY : Monday—Friday8:00 am—5:00 pm


REQUIREMENTS:a. PWD ID cardb. Barangay Certificationc. Certified COMELEC voter’s certification

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City of Cebu 179




1. Get and sub-mit filled upforms with theattached require-ments.

1. Receives/checksclient’s require-ments/ sign thefilled up forms.2. Prepares payrolland submit to theDept Head II forsignature.3. Submits toBudget Office forfunding.4. Submits to Ac-counting Office forauditing.5. Follows-up forthe release of fi-nancial assistance.

PEO II

PEO II/Dept.Head II

PEO II /Budget Office

PEO II /Accounting

Office

PEO II

PEO II

5 minutes

30minutes

2days

3Days

5 days

2. Follow—upyourrespective

barangays forthe progress ofyour request.

6. Coordinates thebarangay/ give acopy of names ofqualified PWD toreceive assis-tance.7. Schedules thedate of release ofthe financial assis-tance.

2Days

1 Day


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City of Cebu 180

HOW TO GET PWD MEDICINE SLIP BOOKLET

DESCRIPTION :This service is available to all PWD residents ofCebu City. The objective is to provide the Personswith Disability the right to avail the Slip booklet inorder for them to avail the twenty percent dis-count (20%) medicine purchase as mandated inthe administrative order No. 2009-0011 amendingthe act known as R.A. 9442 Magna Carta for Dis-abled Person.

CLIENT/S : Persons with Disability- Cebu City

CONTACT PERSON/S: Virginia L. Piccio; Social Worker PEO II262-5163 / 261-8595

LOCATION : OPDA c/o Department of Welfare Services,Katipunan, Labangon, Cebu City

AVAILABILITY : Monday to Friday; 8:00 AM to 5:00 PM


REQUIREMENT/ S : PWD ID Card


x




1. Submits I.D.card.

1. Receives thePWD I.D. cards

Virginia L.Piccio

Two (2)minutes

2. Waits for theissued slip book-let

2. Records data inthe Log book.

One (1)minute

3. Get the slipbooklet.

3. Releases the slipbooklets

Thirty (30)minutes

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City of Cebu 181

HOW TO AVAIL PAUPER’S BURIAL ASSISTANCE

DESCRIPTION : This service gives burial assistance to indigentswhose families cannot afford a decent burial.

CLIENT/S : Indigent of Cebu City

CONTACT PERSON/S: Marietta V. Arquio, Siegfred Borces262-5163 / 261-9350 / 261-6408

LOCATION : Department of Social Welfare and Services(DSWS) ,Katipunan, Labangon, Cebu City

AVAILABILITY : Monday—Friday8:00 AM—5:00 PM


REQUIREMENTS:3 copies of the following documents:a. Barangay Certificationb. Photocopy of Death Certificatec. Endorsement from City Councilor

x

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City of Cebu 182





1.Submit sup-porting docu-ments to SocialWorkers.

1. Receives sup-porting documentssubmitted by cli-ent.2. Conduct assess-ment /interview/validate with fu-neral home.

Marietta V.Arquio/SiegfredBorces

Office of Hon.Rodrigo

Abellanosa

Marietta V.Arquio/SiegfredBorces

2minutes

2. Proceed to theOffice of Hon.Rodrigo Abel-lanosa, 2ndLegislativeBuilding, CebuCity Hall toprocess referral.

3. Approves/ signsthe Referral Slip.

30minutes

3. Submit thesigned ReferralSlip back toDSWS office.

3. Prepares 3 cop-ies of referral slipto be signed byChairman of SocialServices.

15Minutes

4. Receive copyof referral slip tobe forwarded toFuneral Homesfor Release ofcoffin.

4. Provides 1 copyof referral slip withdocuments at-tached to client /applicant to beforwarded to fu-neral homes.

5minutes

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City of Cebu 183

HOW TO AVAIL OF TRANSPORTATION AND TEM-PORARY SHELTER FOR STRANDED CONSTITUENTS

DESCRIPTION : This service provides timely intervention tostranded clients such as fare discounts for trans-portation vehicles and referral to welfare agen-cies for temporary shelter.

CLIENT/S : Stranded clients of Cebu City

CONTACT PERSON/S: Marietta V. Arquio, Social Worker262-5163 / 262-9350 / 261-6408

LOCATION : Department of Social Welfare and Services(DSWS), Katipunan, Labangon, Cebu City


DURATION OF THE SERVICE: 1 hour and 25 minutes

REQUIREMENT/S:a. Request letterb. Boat Ticketc. Barangay Certificationd. Referral Letter

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City of Cebu 184





1. Submit letterRequest with theattached re-quirements.

1. Receives requestfrom client to-gether with re-quired documents.

Five (5)Minutes

2. Make follow-up of request.

2. Conducts Assess-ment interview.

Thirty (30)Minutes

3. Prepares CaseSummary.

Fifteen(15)

Minutes4. Processes the

assistance atCebu City Hall.

Fifteen(15) to

Thirty (30)Days

5. Informs clientfor the release ofAssistance

Fifteen(15)

minutes

Social Work-ers and Wel-fare Assistant

ClerkBudget—

Accounting—CTO

SWKR & SWA

CTO3. Get Assis-tance.

6. Releases Assis-tance.

Five (5)minutes

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City of Cebu 185

HOW TO AVAIL OF ASSISTANCE FOR INDIVIDUALS/FAMILIES IN CRISIS SITUATION (AICS)

DESCRIPTION : This service provides limited assistance, in cashor in kind to assessed individuals or families whoare hampered from functioning normally be-cause of socio-economic difficulties or healthinstability.

CLIENT/S : Families in Crisis Situation

CONTACT PERSON/S: Marietta ArquioSocial Worker

262-5163 / 262-9350 / 261-6408

LOCATION : Department of Social Welfare and Services(DSWS), Katipunan, Labangon, Cebu City



REQUIREMENT/S:a. Letter Requestb. Medical Abstractc. Doctor’s Prescriptiond. Boat ticket

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City of Cebu 186





1. Submits letterRequest attachedwith requireddocuments.

1. Receives requesttogether with re-quirements.

Five (5)minutes

2. Conducts assess-ment /interview.

Thirty (30)minutes

3. Prepares casesummary report.

Fifteen(15)

minutes

2. Make Follow-up of request.

4. Processes Assis-tance at City Hall.

Fifteen(15)to

Thirty (30)days

3. Get Assistance. 5. Inform client forthe Release of as-sistance

Fifteen(15)

minutes

SocialWorkers

Social WelfareAides

Clerk/ Budget/Accounting/

CTO

SocialWorkers

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City of Cebu 187

HOW TO SECURE AN IDENTIFICATION CARDFOR SOLO PARENT

DESCRIPTION : This allows solo parent to get identificationcard for them to avail the services under RA8972 which provides benefits and privileges tosolo parents and their children.

CLIENT/S : All qualified solo parent

CONTACT PERSON/S: Rosalie S. DumangasSocial Worker2618595/2625163

LOCATION : Department of Social Welfare and Service(DSWS), Katipunan, Labangon, Cebu City

AVAILABILITY : Monday to Friday8:00 AM to 5:00 PM

DURATION OF THE SERVICE: 1 month, 5 days, 1 hour and57 minutes

REQUIREMENTS:a. Birth Certificate of child below 18 years oldb. Death certificate ( if widower or widow)c. Barangay Certificationd. Witholding Tax (w2)e. Solo Parent in take formf. Affidavit of two dis-interested persons

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City of Cebu 188





1. Submits allnecessary docu-ments.

1. Receives alldocuments sub-mitted by the cli-ent.

District Socialworker




Dept. Head

Focal person

DSWS Clerk/Mayor

DSWS Staff

Five (5)minutes

2. Client under-goes interview.

2. Conducts inter-view.

Forty Five(45)

minutes

3. Conducts homevisit.

One (1)day

4. Prepares CaseSummary Report(CSR).

Three (3)days

5. Signs the CSRReport.

5 minutes

6. Processes ID. One (1)hour

7. Prepares ID forMayor’s signature.

One (1)day

8. Follows-up if theID is signed al-ready.

One (1)Month

3. Claims SoloParent I.D.

9. Releases SoloParent I.D.

Two (2)minutes

VEHI

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City of Cebu 189

VV EHICLES

VEHI

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City of Cebu 190

HOW TO GET DRIVER OR VEHICLE CLEARANCE

DESCRIPTION :This service allow requisitioners to get a driveror vehicle clearance for the purpose of claimingCITOM ID, employment and other legal pur-poses.

CLIENT/S : Vehicle owners and Drivers

CONTACT PERSON/S: Sofia Bacolod; 254-8453LOCATION : Traffic Violations Bureau (TVB), Ground floor,

CITOM, N. Bacalso Ave., Cebu CityAVAILABILITY : Monday—Friday, 8:00 AM to 5:00 PM


REQUIREMENT/S: 1. Driver’s license2. Certificate of Registration3. 2x2 picture

FEE/S : Php 30.00

PROCEDURE IN AVAILING THE SERVICE

x



Approach…

It willtake…

1. Present the re-quirements.

1. Receive theDriver’s license orCertificate of Regis-tration

Ester Tanga-rorang

ConsolacionTejano

EsterTanga-rorang

Sofia Ba-colod

1 min-ute

2. Wait for yourname to be calledfor assessment

2. Verify the submit-ted documents todata base & assessPayments

6 min-utes

3. Pay the amountdue to the Cashier

3. Issue Official Re-ceipt 5 min-

utes4. Claim the Driver’sor Vehicle clearance

4. Issue Driver’s orVehicle clearance 5 min-

utes

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City of Cebu 191



Approach…

It willtake…

1. Bring vehicle(bicycle and frontcar only) to CITOMfor inspection

1. Receive the filledout form 1 minute

2. Get registrationform

2. Verify the sub-mitted documents

2 minutes

3. Fill up the regis-tration form andsubmit to Engr,office, ground floor

3. Inspect vehicle &assess payments

4 minutes

4. Pay the amountdue at window 1 -TVB

4. Issue OfficialReceipt and sticker

5 minutes

5. Claim registra-tion and sticker

5. Print sticker reg-istration

4 minutes

Roy Sesante

Roy Sesante

Roy Sesante

Agnes La-bandero

HOW TO REGISTER NON-MOTOR VEHICLE

DESCRIPTION :This service allows motorists to register theirsingle bicycle/ front car/ Box type and Tartanilla.

CLIENT/S : Vehicle owners

CONTACT PERSON/S: Agnes Labandero; 254-8453LOCATION : Traffic Violations Bureau (TVB), Ground floor,



REQUIREMENT/S : Insurance Policy and previous registrationFEE/S : Bicycle— Php 40.00

Front Car—Php 120.00Push Cart—Php 50.00Tartanilla—Php 140.00


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City of Cebu 192

HOW TO GET SPECIAL PERMIT AND FRANCHISEOF MOTORCYCLE FOR HIRE (MCH)

DESCRIPTION :This service is for motorists who would like toregister their motor vehicle (for hire and side-car), as mandated by City Ordinance 154.

CLIENT/S : Vehicle owners (Cebu City)

CONTACT PERSON/S: Wilma C. Trugillo; 254-8453LOCATION : Traffic Violations Bureau (TVB), Ground floor,



REQUIREMENTS : Police Clearance, Barangay ClearanceCertificate of Registration, Official Receipt, InsurancePolicy, Emission Test, Picture (front and back)

FEE/S : Php 650.00

PROCEDURE IN AVAILING THE SERVICE:Follow these steps… Wait while Person-in-

charge…Approach

…It willtake…

1. Bring motor to CI-TOM for inspection.

Ester Tan-garorang

WilmaTrugillo

Ester Tan-garorang

TVB Cash-ier

2. Submit require-ments to planningsection at the 3rdfloor.

3min-ute

3. Submit documentsto operation divisionat 2nd floor.

4. Verify the submit-ted documents

5 min-utes

4. Pay all the amountdue at the groundfloor. (TVB)

5. Verify /print vehi-cle’s pending viola-tions6. Assess payments &Issue Official Receipt7. Releases OR

5 min-utes

5 min-utes

1. Inspect motorcycle2.Receive all requireddocuments3. Verify the submit-ted documents

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City of Cebu 193

HOW TO REGISTER MEAT DELIVERY VEHICLES

DESCRIPTION :This service ensures that meat delivery vans hadpassed the standard set by the DVMF.

CLIENT/S : Owners of meat delivery vehicles operating withinCebu City




DURATION OF THE SERVICE: 1 day and 2 minutes (DVMF only)

REQUIREMENT/S:1. Delivery van should be closed type vehicle &

preferably made of aluminum or stainless mate-rials.

2. Official receipt (OR)/Certificate of Registration(CR) of the vehicle

FEES :a. Truck/jeepney - Php 350.00b. Tricycle - 150.00

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City of Cebu 194





1. Present theoriginal copiesof requirementsand submit pho-tocopies ofeach.

1. Checks therequirements.

AnnalynCalungsod

2. Wait for thedate of inspec-tion of the meatdelivery van.

2. Inspect themeat delivery vanon the timescheduled.

3. Pay the regis-tration fee.

3. Issue officialreceipt of theamount paid.

CTO Collectorassigned at

DVMF

2 minutes

4. Get thesticker as a signof the registra-tion.

4. Issue thesticker

Sandra Po, 2ndfloor, City

Treasurer’sOffice (CTO),

Executive Bldg,Cebu City Hall

1 day

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City of Cebu 195

HOW TO SECURE TRAVEL LINE CERTIFICATE

DESCRIPTION : This is in accordance with the City Ordinance2000—Issuance of Travel Line Certificate ofPUJ’s.

CLIENT/S : Public UJ Operators

CONTACT PERSON/S: Hector ArcenalTraffic Aide2540995

LOCATION : 3rd floor, CITOM Planning SectionAVAILABILITY : Monday—Friday, 8:00 AM to 12:00 AM —

Saturday 1:00 PM to 5:00 PM


REQUIREMENTS:a. Certificate of Registration (C.R.)b. Official Receipt (O.R.)c. Certificate of Public Convenience (CPC)d. Confirmatione. Franchise Decisionf. Picture of unit ( side view/Front view/rear view)

3r sizeg. Stencil: Chassis and motor engine number

FEE/S : - Payment of Travel Line Certificate Php 200.00- Smoke Emission Testing Fee Php 200.00 ofvehicle, payment of towing fee and administra-tive penalty ranging from Php 1,600.00-Php2,000.00 plus storage fee if vehicle was claimedafter cut-off time the following day.

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NOTE: If the vehicle failed upon inspection Let the operator fix his unit for the deficiencies Re-schedule for inspection Then go back to step No. 5

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City of Cebu 196




2. Proceed to TrafficViolation Bureau(TVB) to pay travelline certificate andsmoke emission test-ing fee

2. Present certifi-cate of registration(CR) and OfficialReceipt (OR)

15 min-utes

3. Scheduling—Guidelines /Instructionshall be complied bythe operator

3. Present the paidOfficial Receipt(OR)

3 min-utes

4.Proceed to CITOMimpounding, Blk. 27North Reclamationarea for inspection ofPUJ unit and smokeemission testing .

4. Submit the unitfor inspection

8 min-utes

5. If the vehiclepassed upon inspec-tion:Preparation of theTravel Line Certificateand certificate ofcompliance for smokeemission

5. Final printing oftravel line certifi-cates

15 min-utes

6. Endorsement ofthe Travel Line Cer-tificate fpr committeemember signature

Endorse travel linecertificates

5 work-ing

days

Ester Tangga-rorang

1. Proceed to 3rdfloor and submit thespecified require-ments

1. Evaluate/Checkthe specified re-quirements sub-mitted

HectorArcenal

5 min-utes

ReynanteGornez

BernardJamorolAlmarioAbella

TimoteoGuitguiten Jr.

TimoteoGuitguiten Jr.

ReynanteGornez

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City of Cebu 197

HOW TO GET POLICE REPORT

DESCRIPTION : This service is to record all data of driver, mo-tor vehicle, pedestrian and properties that areinvolved in vehicular traffic accident or give re-sult & findings of who’s liable of such accident.

CLIENT/S : Owner/ driver/ operator of vehicle

CONTACT PERSON/S: Roy SesanteJerry Arthur Ranay254-9985

LOCATION : CITOM Engineering Office back of CITOM bldg.

AVAILABILITY : Monday—Friday, 8:00 AM to 5:00 PM

DURATION OF THE SERVICE: 1 day, 2 hours & 41 minutes

REQUIREMENT/S: Citation Ticket

FEE/S : Php 1,0000

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City of Cebu 198



Approach…

It willtake…

1. Proceed to Inves-tigation office toget data

1. Checks record onlogbook2. Investigate.

T/E ManuelTagaan

1 min-ute

2. Proceed to the in-charge of request-ing Police Report &get requesting form

3. Give requestingform4. Fill-out requestingform for Police Report

PO3AnabelleDumaguit

1 hour

3. Proceed to TVB,ground floor, win-dow 2

5. Issue official re-ceipt.

5 min-utes

4. Give written datato cashier (OR # ofPolice Report andDocumentaryStamp)

6. Record Payment(OR# and Documen-tary stamp)

5 min-utes

5. Go back to Inves-tigation section

7. Give a claim slip tothe client8. Advice a client tocome back tomorrowfor releasing of Policereport

9. Type the policereport

1 hour

1 day(forre-

lease)

20 min-utes

TVB Cashier

Police Re-port

Record In-charge

PO3 Ana-belleDumaguit;Incharge ofrequestingpolice re-port- Typist(Investigation person-nel)

6. On the scheduleddate of release, getthe police report.

10. Releases the po-lice report.

PO3AnabelleDumaguit

10 min-utes


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City of Cebu 199

HOW TO CLAIM A TOWED VEHICLE

DESCRIPTION : This is in line with City ordinance 1870, C.O.2054 & 2004 Towing of illegally parked vehiclesuch as parking.

CLIENT/S : Owners / Drivers / Operators of towedvehicles

CONTACT PERSON/S: Geronimo V. DosdosBenita BontuyanTowing records In-charge253-9211 / 2538262

LOCATION : Special Traffic Action Force (STAF)2nd floor, Annex Bldg..

AVAILABILITY : Monday—Friday, 8:00 AM to 10:00 PMSaturday 8:00 - 5:00pm


REQUIREMENT/S: Certificate of Registration (C.R.)Official Receipt (O.R.) of vehicle

FEE/S : Towing fee and administrative penalty rangingfrom Php 1,600.00-Php 2,000.00 plus storage fee if vehicle was claimed after cut-offtime the following day.


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1. Proceed to STAFOffice to get requestfor release and pre-sent cert. of regis-tration (C.R) andOfficial Receipt(O.R.) of vehicle

1. Check record onlogbook2. Issue request forrelease and givethe blue copy ofthe Traffic CitationTicket (TCT)

T/E BenitaM. Bontuyan

and T/EGeronimo V.

Dosdos

5 min-utes

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City of Cebu 200


Approach…

It willtake…

2. Present certificateof Registration (C.R.) &Official Receipt (OR) toany authorized PoliceOfficer at the Investi-gation Section, 2ndFlr., Citom main bldg.& have request forrelease signed

3.Authorized PoliceOfficer checks theCert. of Registration(CR) & Official Receipt(OR) & signs the re-quest for release

Author-ized Po-lice Offi-cer onDuty

TVB Per-sonnel

3min-utes

3. Proceed to TVB,Ground Flr., Window1&24. Hand-out requestfor release, Cert. ofregistration(CR) andOfficial Receipt (OR)and blue copy of theTraffic Citation Ticket(TCT) to the cashier

4. Encode apprehen-sion on the computerand print out the traf-fic violation.

3 min-utes

5. Hand-out the print-out of the violation,traffic Citation Ticket,(TCT), Certificate ofregistration(CR), Offi-cial Receipt(OR) of thevehicle and requestfor release to the cli-ent and advise themto photocopy theaforementioned docu-ments on copy eachand come back to TVBafter

5 min-utes


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City of Cebu 201

HOW TO REDEEM CLAMPED VEHICLE AT CITOM

DESCRIPTION : This service guides you in claiming clamped vehicle in which were illegally parked in line with City

ordinance 1657.

CLIENT/S : Owners / Drivers / Operators of clamped vehicles

CONTACT PERSON/S: Julito Q. Baldago Jr.Benita Bontuyan

Clamping records In-charge253-9211 / 2538262

LOCATION : Special Traffic Action Force (STAF)2nd floor, Annex Bldg..

AVAILABILITY : Monday—Friday, 8:00 AM to 10:00 PMSaturday 8:00 - 5:00pm

DURATION OF THE SERVICE: 1 hour

REQUIREMENT/S:Certification of Registration (C.R.)Official Receipt (O.R.) for vehicle already towedand towing fee

FEE/S : Payment of Php 500.00 for clamping andpending violation / plus .

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City of Cebu 202





1. Proceed to STAFOffice to get data

1. Check recordon logbook

2. Give writtendata to client

Clamping In-charge

5 min-utes

2. Proceed to TVB,Ground floor,Window 1 & 2

3. Issue officialreceipt

TVB Cashier 5 min-utes

3. Give writtendata to cashierand pay amountdue4. Go back to STAFOffice and presentOfficial Receipt(O.R.)

4. Record Payment(OR # and amountpaid in the logbook

Clamping Re-cord In-charge 3 min-

utes

5. Go back to In-vestigation section

5. Advise clients togo back to wherethe vehicle is lo-cated.6. Dispatch releas-ing personnel torelease clamp.

2 min-utes

6. Proceed towhere the vehicleis located.

7. Releasing per-sonnel releasesclamp.

45 min-utes

Clampreleasingpersonnel

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City of Cebu 203

HOW TO REDEEM TRISIKAD

DESCRIPTION : This is service is to redeem those trisikads thatwere confiscated. Under City ordinance 2204–An ordinance regulating the operation of pedal(Operated bicycle with in the city).

CLIENT/S : Trisikad Owner

CONTACT PERSON/S: Roy Sesante / Jerry Arthur Ranay254-9985

LOCATION : CITOM Engineering Office back of CITOM bldg.AVAILABILITY : Monday—Friday, 8:00 AM to 5:00 PM

DURATION OF THE SERVICE: 25minutes

REQUIREMENT/S: Citation TicketFEE/S : Php 1,0000

PROCEDURE IN AVAILING THE SERVICE:Follow these steps… Wait while Per-

son-in-charge…Approach … It will

take…1. Bring citation ticketto Citom Engineeringfor Verification.

1. Check recordand counter signcitation ticket.

5 mins.

2. Bring citation ticketto redeem trisikad(information section).

2.Provide therequest for re-lease.

5 mins.

3. Ask print out fromT.V.B. and pay theamount due..

3. Verify thecitation ticketfor payment

5 mins.

4. Back to the engi-neering section forcounter sign of re-lease paper.

4. Proceed to2nd floor forsignature

5 mins.

5. Claim the trisikad 5. Issue officialreceipt

5 mins.

Roy SesanteJerry Arthur

RanayJaime Laude

Agnes Laban-dero

TrafficInvestigator

(Nelson Jaime)SPO1 Ronito

ErmacJaime Laude

LeopoldoJiminez

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City of Cebu 204

HOW TO INQUIRE/ COMPLAIN ABOUT TOWEDMOTOR VEHICLE

DESCRIPTION : This service enables Motor vehicle owner/s toinquire or complain in relation to their cited viola-tion under City ordinance 801 otherwise known asthe Traffic Code of Cebu City as amended and itsallied ordinances.

CLIENT/S : All Owners / Drivers of Motor Vehicle

CONTACT PERSON/S: Any Person in Legal Office2556872

LOCATION : Legal Office, CITOM Ground FloorAVAILABILITY : Monday—Saturday, 8:00 AM to 5:00 PM

DURATION OF THE SERVICE: 1 Hour

REQUIREMENT/S:Present Certificate of Registration (C.R.) with

Official Receipt (O.R.) of owner and presenttheir I.D. for evaluation.

FEE/S : Pay penalties and towing charge if the appre-hension is valid or the violation is consummated.

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City of Cebu 205

PROCEDURE IN AVAILING THE SERVICE:Follow these steps… Wait while Person-in-

charge…Approach

…It willtake…

1. Ask request slipfrom the Special TaskAction Force (STAF)

1. Ask what is hisproblem /complaint 10 min-

utes2. Present requestslip to the legal of-fice, ground floorCITOM3. Fill-up complaintform and to be nota-rized

3. Ask the request slipand check the initialviolation stated fromthe request slip

4. Proceed to Atty.Carlo Vincent Gi-mena, 3rd floor, CI-TOM bldg. for hear-ing schedule

4. Listen to the com-plaint allegations

30 min-utes

5. Explain the viola-tion stated in requestslip if violation is validand the procedure isprocess. The penal-ties and towingcharged will be im-posed because viola-tion is consummated.

6. Other option if notsatisfied the explana-tion give a copy ofcomplaint form

7. Proceed to theCashier for necessarypayments.

10 min-utes

10 min-utes

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City of Cebu 206

GG RIEVANCE

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City of Cebu 207

HOW TO FILE COMPLAINTS ON ILLEGALSTRUCTURES

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DESCRIPTION : Concerned people who find that a structure(building, house, etc.) blocks public passage or aresuspicious of not following building codes, may file acomplaint for an investigation or demolition of thestructure. This also applies to illegal road– right– ofways and business establishments in Cebu City.





DURATION OF THE SERVICE: (15) Fifteen working days

REQUIREMENT/S:Letter of Complaint addressed to: Nigel Paul C. Villarete

Cebu City Planning & Development CoordinatorCebu City Government; stating: Complainant & number



Approach…

It willtake…

1. Submit Complaint let-ter to CPDO office.

1. Receives &verify complaintletter. Virgilia

Cabugao

MariaGemma

Camomot

Fifteendays

2. Coordinate with CPDOstaff for the date of in-spection.3. Follow up on the ac-tion taken by the CLO

2. Conduct ocularinspection, re-search & submitreport to CityLegal Office(CLO).

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City of Cebu 208

HOW TO FILE AN ADMINISTRATIVE CASEAGAINST CEBU CITY GOVERNMENT EMPLOYEES

DESCRIPTION :This service conducts investigations and resolvesadministrative cases against Cebu City Governmentemployees who failed to act in pursuant to the Codeof Conduct of a Public Servant.


CONTACT PERSON: Atty. Marie Velle Abella412-1919

LOCATION : Employee-Management Committee on Inquiry(EMCOI), City Legal OfficeGround Floor, Legislative Bldg., Cebu City Hall


DURATION OF THE SERVICE: 30 working days

REQUIREMENT/S: Duly Notarized Complaint


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It will take…

1. Submit com-plaint letter

1. Receives letter com-plaint

AnnMendiola

5 mins.

2. Wait fornotice forClarificatoryconference

2. Committee for ad-ministrative cases fur-nishes memoran-dum to the complain-ant and respondent-employee.

LecelLlamedo

1 week afterfiling of com-

plaint

3. Attend hear-ing.

3. Hearing Officerhears the case

Every Friday

4. Wait forresolution ofthe case

4. Committee for ad-ministrative cases ren-ders the resolution of

the case

15 days fromorder for

resolution byhearing offi-

cer

Atty.MarieVelle

Abella

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City of Cebu 209

DD IRECTORY OF OFFICERS,OFFICES & FEEDBACK

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City of Cebu 210

EXECUTIVE BUILDINGHON. TOMAS R. OSMEÑA

City Mayor8th Floor, Annex Bldg.,

P. Burgos corner M.C. Briones St., Cebu CityTel. Nos. 2534913 / 2536983 / 2537817/ 2537455 / 4120000 loc. 801-803

Fax no: 2537558

GROUND FLOOR

Civil Security Unit Mayor’s Miscellaneous Permit Sec.Tel. No. 4120000 loc. 105 Tel. No. 4120000 loc. 115OIC : VICENTE QUINTANA OIC : MS. JOSEPHINE ENCABO

Economic Enterprise Revenue Cash Receipts DivisionCollection Division Tel. nos. 2563995 /Tel. Nos. 2551752 4120000 loc 130 / 131Chief: MS. RAQUEL B. ARCE Chief : MS. ESTERLITA T. GARRIDO

Real Property Tax DivisionTel. Nos. 2532303 / 2553532 / 4120000 loc. 126, 127Chief : MS. JULIETA P. CUENCA

2ND FLOOR

Office of the City Treasurer (CTO) Office of the Asst. City TreasurerTel. Nos. 2532026 / 4122803 for Operations/ 4120000 loc. 108 Tel. Nos. 4122808 / 4120000 loc. 112OIC : MS. OFELIA M. OLIVA MS. TESSIE C. CAMARILLO

DD Irectory of officers

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City of Cebu 211

Office of the Asst. City Treasurer Administrative DivisionFor Administration Tel. Nos. 2553092 / 4120000 loc. 1182532259 / 4120000 loc. 120 Chief: MS. MARE VAE F. REYESOIC: MS. EMMA C. VILLARETE

Business Taxes & Fees Division Tax Mapping of BusinessTel. Nos. 2548264 / 4120000 EstablishmentsOIC : MS. ZOSIMA L. SEBES Tel. Nos. 2551820 / 4120000 loc. 121

OIC : NANETTE SOLON SUNGAHID

Amusement Tax Section Inspection and Examination DivisionNos. 2562623 / 4120000 loc. 110 Tel. Nos. 4120000 loc. 111 / 112Chief: MS. OFELIA N. VILLARES Chief: MS. MONINA PAIRES

Property & Supplies Section Accountable Forms SectionTel. No. 4120000 loc. 121 Tel. No.2532969 / 4120000 loc. 121Chief: MS. RUPISA CABUENAS Chief : MS. ZOSIMA AYING

Cash Disbursements Division Mayor’s Business Permit SectionTel. nos. 2532259 / 2562181 Tel. Nos. 2549287 / 2532231/ 4120000 loc. 109 OIC: MS. ELISA GONZALESChief: MR. ALDWIN Q. LIMOSNERO

3RD FLOOR

Office of the City Assesor Administrative SectionTel. Nos. 4121665 / 2531099 Nos. 2531099/4120000 loc 301OIC : MR. EUSTAQUIO CESA Head : ANTONIO ABELLANA

Asst. City Assessor for Admin. City Assessors Records SectionTel. Nos. 4120000 loc. 301-305 Tel. No. 4120000 loc. 302Head : LIEZL GONZAGA Head: MR. RICHARD GONZALES

Local Board of Assessment AppealsTel. Nos. 2538682 / 4120000 loc. 304Head : MS. AILEEN B. BORDAJE

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City of Cebu 212

4TH FLOOR

Office of the City Budget Officer Human Resource Dev’t. Office (HRDO)Tel. Nos. 4120000 loc. 404-408 Tel. Nos. 4120000 loc. 409-413Fax No. 4122810 Direct Line : 4122814Budget Officer : OIC : ATTY. RALPH SEVILLAMS. NELFA R. BRIONES

Secretary to the MayorTel. Nos. 2533108 / 2557960/4120000 loc. 401Sec. to the Mayor AGAPITO F. CUGAY

5TH FLOOR

Management Information Geographic Information SystemComputer Services (MICS) (GIS)Tel. Nos. 4120000 loc. 501-506 Tel. Nos. 4120000 loc 505 /4121859OIC : MR. WILLIAM CRIS ARTAJO Head : MR. EMAR MONTEJO

CEBU CITY COMMISSION FOR THE WELFARE & PROTECTIONOF CHILDREN (CCCWPC)

Tel. No. 4120000 loc. 509 / Telefax : 4121714Executive Director : MS. ANNABETH D. CUIZON

6TH FLOOR

Office of the City Accountant Ofc. Of the Asst. City AccountantTel. No. 4120000 loc. 601 Tel. No. 4120000 loc. 611 / 4121849Direct Line : 4122778 Asst. City Acct. ARLENE RENTUZA

Bookkeeping Section Remittance SectionTel. No. 4120000 locs. 606 / 607 Nos. 4121915 2549871/loc. 603/604Head : MS. AGNES TABARES Head : MS. DIWA CUEVAS

Barangay Accounts Audit & Indexing DivisionTel. Nos. 4120000 loc. 609 Tel. Nos. 4120000 loc. 605 / 608Head : GLENDALE REDULLA Head : MS. DIWA B. CUEVAS

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City of Cebu 213

Administrative Division Admin. (Front Desk)Tel. No. 4120000 loc. 602 Tel. No. 4120000 loc. 610Head : MS. CARMELA WASAWAS

7TH FLOOR

General Services Office (GSO) Property Division4120000 loc 701 / 708 / 4121692 No. 4120000 loc 703/707Fax No. 4121703 Head : LORNA LOGICOOIC : MS. ESTER CUBERO

Supply Division / Buyer Special Education FundTel. No. 4120000 loc 702 Tel. No. 4120000 loc. 704Supply Officer II:MS. FILOMENA ARACAN

Internal Control Office Sports Commission (City Hall Ofc.)Tel. Nos. 4120000 loc. 705 / 706 Tel. No. 2532853

Exec. Dir: EUGENIO FAELNAR, JR.

8th Floor

Office of the Mayor Front Desk Office of the Mayor Exec. StaffTel. N. 2556983 / 2548637 Tel. Nos.2534913 / 25378174120000 locs. 804 Fax No. 2537558

4120000 locs. 801-803 / 2537455

Office Of the Asst. City Admin SPRING CafeExecutive Asst. Tel. Nos. 2554045Tel. No. 2553413 / 4120000 loc. 805 4120000 loc. 806 / 810Chief : VERONICA A. MORELOS CARLOTA NELYN PAGLINAWAN

City Planning Division /PMO/SRP Committee on Awards SectionTel. No. 2551884 / 4121763 / 2557380 Tel. Nos. 2537778Chief : Head : MS. LOLITA YBAÑEZENGR. NIGEL PAUL C. VILLARETE

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City of Cebu 214

Office of the City Administrator Mayors Property SectionTel. No. 2549115 / 2532703 / Tel. No. 2532484412000 loc. 807/808City Admin : MR. FRANCISCO L. FERNANDEZ

Mobile Alarm Response System (MARS)Tel. Nos.2563019 / 4120000 loc. 801

Head : MR. JOSE CHRISTIAN HEMBRA

LEGISLATIVE BUILDINGA. Del Rosario St., Cebu CityHON. MICHAEL L. RAMA

City Vice MayorGround Floor, Left Wing

Tel. Nos. 2532045Vice Mayor’s Staff – 2532047

Telefax No. 2548684

GROUND FLOOR

PIO/Protocol/Media Center Office of the Bldg. Official2530358 / 4121987 / 2548632 Tel. Nos. 2532420/ 2549872

Chief : MR. NAGIEL B. BAÑACIA Chief : ENGR. JOSEFA YLANAN

City Attorney’s Office Customer ServiceTel. Nos. 2532500 / 2532604 Tel. Nos. 2534979/ 2548762Direct Line : 4121919/ 4120000 loc. 0City Attorney: Head :ATTY. RODOLFO GOLEZ MR. NAGIEL B. BAÑACIA

Cebu Environmental Sanitation Post Office& Enforcement Team (CESET) Tel. No. 2532806Tel. No. 2558872 / 2532184 Chief : MS. SEPTA ESPINA

Vice Mayor’s Secretariat City Hall Clinic2532224 / 2532045 / 2532047 Tel. No. 2532192OIC : MR. HENRY TOMALABCAD Head: DR. CHARLES CABATAÑA

DR. EVE SOCORRO LIMA

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City of Cebu 215

Nurses:CASSANDRA GAIL SANCHEZMICHELLE GONSAGA

Child Minding CanteenTel. No. 2532192Head: MS. CATHERINE YSO

2nd Floor

HON. RENGELLE PELAYO HON. ARSENIO C. PACAÑAChairman ChairmanCommittee on Youth & Sports Devt. Committee on Trade, Commerce,Tel.Nos. 2542373 / 2535556 Cooperatives & Entrepreneurship

Committee on Tourism, Local &International RelationsTel. No. 2539904

HON. SYLVAN B. JAKOSALEM HON. EDWIN R. JAGMOC, SR.Chairman City CouncilorCommittee on Energy, Transportation, Committee on Public ServicesCommunication & Other Utilities Tel. No. 2548683Com. on Games, Amusements & SportsTel. No. 2532220 / 2538586 Fax : 4123201

HON. RAUL D. ALCOSEBA HON. GERARDO A. CARILLOChairman ChairmanCommittee on Traffic Management Committee on Education, Arts,Tel. No. 2558873 Culture , Sci. & Technology

Committee on Urban Planning and Dev’tTel. Nos. 2549272 / 2532515

HON. RODRIGO A. ABELLANOSA HON. ROBERTO A. CABARRUBIASChairman ChairmanCommittee on Social Services Committee on Information Tech.Tel. Nos. 4122834 / 2563148 Tel. No. 2536966

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City of Cebu 216

HON. HILARIO P. DAVIDE III OFFICE OF THE CITY AUDITORChairman Tel. No. 2549032Committee on Agri. & Rural Dev’t City Auditor :Tel. No. 2551685 MS. JOSETTE A. RODRIGUEZ

DIV. FOR THE WELFARE OF THE URBAN POOR (DWUP)Tel. Nos. 2537068 / 2538124

Head : ENGR. DANILO GABIANA

3RD FLOORHON. EDUARDO R. RAMA, JR. HON. CHRISTOPHER I. ALIXChairman ChairmanCommittee on Labor, Employment, Committee on Health, HospitalLivelihood & Manpower Dev’t & Placement Services & SanitationTel. Nos. 2532198 / 4122815 Committee on Markets

Tel. Nos. 2544334 / 4121995

HON. RICHARD Z. OSMEÑA HON. EDGARDO C. LABELLAChairman ChairmanCommittee on Housing Committee Laws, Ordinances, PublicTel. Nos. 2532178 Accountability & Good Government

Tel. Nos. 4122816 / 2552262

HON. LEAH OUANO-JAPSON HON. AUGUSTUS G. PE, JR.Chairman ChairmanCommittee on Family & Women Committee on Public Order & SafetyTel. Nos. 2558871 / 2553124 Tel. Nos. 2533213 / 2561484

HON. NESTOR D. ARCHIVAL, SR. HON. EUGENIO F. FAELNARChairman ChairmanCommittee on Parks & Playground, Committee on Barangay AffairsWildlife,Ecology & Environmental Mgt Tel. No. 5161981-82 / 4121896Committee on InfrastructureTel. Nos. 2558872 / 2532184

HON. JOSE C. DALUZ III CITY PLANNING & DEVELOPMENTChairman 2551884 / 4121763 / 2557380Committee on Budget & Finance Chief : ENGR. NIGEL PAUL VILLARETETel. Nos. 2532536 / 4121782

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City of Cebu 217

SP RECORD SECTION ZONING OFFICETel. No. 2532979 Tel. Nos. 2532217 / 2536362Head : MR. CAREY BAO-AS Head : MS. MA. CONCEPCION ENCABO

Cebu City Youth Development CREMDECCommission (CCYDC) Tel. Nos. 2554047 / 2554046Tel. No. 4121774 Taptap : 4129012 / 4192013OIC : MR. CLARO LABRA Head : MR. RENE B. SANAPO

Cebu City Women’s & Family Affair Commission (CCWFAC)Tel. Nos. 2558871 / 2536123

Executive Chairperson : MS. TERESA B. FERNANDEZ

4TH FloorOffice of the City SecretaryTel. Nos. 2532386 /2549094

Direct Line : 4122817City Secretary : ATTY. JOSE MARIE N.POBLETE

SP Records Division SP Property DivisionTel. No. 2532979 Tel. No. 2549004Head : CAREY BAO-AS Head : CARLITO BONGCAYAO

YUTIVO BUILDING

Cebu City Anti-Mendicancy City Agriculture Department (CAD)Task Force 2536566 / 2555781 / 2334375Tel. No. 2552260 Chief : MR. JOELITO BACLAYONHead : MS. ISABELITA GANUB

Department of Engineering & Public Works (DEPW)3rd Floor, Yutivo Bldg., D. Jakosalem St., Cebu City

Office of the City Engineer Drainage SectionTel. No. 2532024 Tel. No. 2534091Chief: ENGR. NICOMEDES LEONOR Head: ENGR. PASCUAL T. GIMENEZ

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City of Cebu 218

Maintenance City Streets/ Asphalting Planning & ProgramsTel. No. 2534404 Tel. No. 2554624Chief: ENGR. APOLLO DANTE Head:

ENGR. CELESTINO OROZCO

Construction/Horizontal Division Construction/Vertical DivisionTel. No. 2556027 Tel. No. 2554954Chief : ENGR. JESUS BELLEZA Chief : ARCHT. OFELIANGUJO

EXTENSION OFFICES

Building Maintenance Section Bantay Dagat CommissionSan Miguel Warehouse Pasil Fish Port, Cebu CityM.C. Briones St., Cebu City Tel. No. 2624325Tel. Nos. 4121942 / 2562699 Head : COL. CESAR J. ENRIQUEZ OIC:

Cultural and Historical Affairs Commission City Public LibraryOsmeña Blvd., Cebu City Osmeña Blvd., Cebu CityTel. Nos. 2554997 / 2541109 Tel. Nos. 2531526 / 4124460OIC: MR. FLORENTINO BOLIGOR OIC: MS. ROSARIO C. CHUA

Parian Drop In Center Cebu City Sports ComplexSikatuna St., Cebu City Abellana National SchoolTel. Nos. 2557937 /4149004 Tel. Nos. 2531091 / 2548567OIC: MS. ANNABETH D. CUIZON Manager: MR. RICKY BALLESTEROS

Slum Improvement & Resettlement Sinulog Foundation(SIR) Pasil Fish Port, Cebu City Ground Floor, Sports CenterTel. No. 2611475 Abellana National School, Cebu CityOIC: MS. MERLINA TIU Nos. 2533700 / Fax No. 2545010

Exec. Dir.: MR. RICKY BALLESTEROS

Cebu City Youth Center Cebu City Tourism Commission2nd Floor, CC. Sports Complex Bldg., City Library Bldg, Osmeña Blvd.Tel. No. 2561981 Tel. No. 4124355President: JOY AUGUSTUS YOUNG Website:

www.cebucitytourism.comOIC : CINBETH ORELLANO

www.cebucitytourism.com

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HON. ANTONIO V. CUENCO HON. RAUL DEL MARCongressman-South District Congressman-North DistrictNo. 1 A. Abellana St., Cebu City #7 Canyon Rd., Beverly Hills,Tel. No. 2544729 / ofc: 2548924 Tel. No. 2534111/ 2534222

Emergency Rescue Unit Foundation Squatter PreventionCebu Medical Society Bldg., Banilad Elimination & EncroachmentTel. Nos. 2339300 Fax: 2327850 Division (SPEED)4162664 / 4162665 Hotline No. 161 OIC : VICENTE C. MERCADOLapulapu City: 3402994Chairman: DR. PEK ENG LIM

Parks & Playground Commission Operation Second ChancePlaza Independencia, Cebu City Pagtambayayong, Kalunasan,Tel. No. 2562170 Cebu CityOIC: MARY GRACE TEOXON Tel. No. 2554165

Warden:C/INSP. JENNIFER JOYCE J. ABAR

Pagtambayayong Foundation Dept. of Social Welfare102 P. Del Rosario Extn., Cebu City Services (DSWS)Tel. Nos. 2537974 / 4182168 DSWS Bldg., Labangon,Exec. Dir. ERMA C. RAMOS Katipunan, Cebu City

Tel. 2625163 / 2629350 / 2616408Chief : MS. CATHERINE R. YSO

CC Disaster Coordinating Council Bayanihan Credit Cooperative, Inc.San Miguel Warehouse BCCI Bldg., D. Jakosalem St.,M.C. Briones St., Cebu City Cebu CityTel. No. 2548558 Tel. No. 2557490OIC: ENGR. ROLANDO ARDOSA OIC : MR. DANILO ORTIZ

Office of the City Register of Deeds Office of the City ProsecutorFernan Hall of Justice Fernan Hall of JusticeCapitol Compound, Cebu City Capitol Compound, Cebu CityTel. No. 2532929 / 2534450 / 2540063 Tel. No. 2532721Head : ATTY. EMMANUEL IMARINO City Prosecutor :

MR. NICOLAS C. SELLON

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CEBU INVESTMENT & PROMOTIONS CENTER (CIPC)Ground Floor, Waterfront Hotel, Lahug, Cebu City

Tel. Nos. 2326888 loc. 8138 / 2330811-12Chief : MR. JOEL MARI YU

CEBU CITY TRAFFIC OPERATIONS MANAGEMENT(N. Bacalso Avenue, Cebu City)

CITOM Board Office Communication CenterTel. No. 2532181/ 2562625 Tel. Nos. 9211 / 2538262Exec. Dir: ARNEL TANCINCO Head : SPO1 JINA GACHO

Administrative Division Legal SectionTel. No. 2532181 Tel. Nos. 2556872Admin Ofcr: MS. LEONORA TERSENIO Head: ATTY. RICO ABELLANOSA

Office of the Traffic Director Traffic Violation BureauTel. No. 2551409 Tel. No. 2548453Chief: JONATHAN ABELLA In-charge: MS. SOFIA BACOLOD

Control Section Traffic Engineering SectionTel. No. 2562626/ 2539211 / Tel. No. 2549985 / 25392112540995 / 2548453 2538262 / 2551409OIC: MR. MARIO GALENZOGA In-charge : LOUIE GILANTAGA-AN

Planning SectionTel. No. 2540995In-charge: MS. ROSARIO DOSDOS

CEBU CITY MEDICAL CENTER(N. Bacalso Avenue, Cebu City)

TRUNKLINE 2557141-47 loc. 105 / 2557274Chief of Hospital for Professional Service

DR. MYRNA RABAYA-GO

Office of the Asst. Chief of Hospital Billing SectionTel. No. 2557275 / 2557141-47 loc. 109 Tel. Nos. 2557141-47 loc. 114MS. SUZANNE O. ARDOSA Head: Ms. MALOU ARCHUA

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Emergency Room Laboratory SectionTel. Nos. 2557141-47 loc.112 / 120 Tel. Nos. 2557141-47 loc. 227OIC: DR. GLORIA DUTERTE Head: MR. PROMENCIO CALAMBA

Library Section Maintenance SectionTel. Nos. 2557141-47 loc. 219 Tel. Nos. 2557141-47 loc. 220Head: MS. ALMA COSIDO Head: ENGR. EDGARDO BORINAGA

Medical Record Section Medical Social ServicesTel. Nos. 2557141-47 loc. 124 Tel. Nos. 2557141-47 loc. 132OIC : MRS. ROMARICA DERODAR Head: MS. GUADALUPE LABAJO

Office of the Chief Nurse Operating RoomTel. Nos. 2557141-47 loc. 123 Tel. Nos. 2557141-47 loc. 111Acting Chief Nurse: Nurse-in-charge:MS. LERMA SOLEDAD MS. ROSALINDA TIANGCO

Out-Patient Department PharmacyTel. Nos. 2557141-47 loc. 107 Tel. Nos. 2557141-47 loc. 119Head: DR. ROSNATO DIAZ Supervisor: MS. TESSIE CANONO

Property Section CCMC School of NursingTel. Nos. 2557141-47 loc. 224 Nos. 2557141-47 loc. 217/ 218Head: MR. DARWIN MANINGO Dean: MS. VICENTA JALUAGE

X-Ray Department Supply Office/College of NursingTel. Nos. 2557141-47 loc. 122 Tel. Nos. 2557141-47 loc. 219Chief Resident: Supply Officer:DR. JONIE MARQUESTO MRS. EPIFANIA JOMUAD

Administrative Division Administrative/ Personnel DivisionTel No. 2557141-47 loc. 110 Tel. No. 2557141-47 loc. 110Records Officer:MS. ALICIA LARESMA Personnel Ofcr. :

PRYLE B. TAGANILE

Dietary Section Dental SectionTel. No. 2557141-47 loc. 126 Tel. No. 2557141-47 loc. 108Head : ROSALINA UY Head : DR. JAIME MERCADO

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CITY HEALTH DEPARTMENT(Gen. Maxilom Extension)

DR. FE CABUGAOCity Health Officer

Telefax No. 2321527Direct Line: 2326863

Environmental Sanitation Division Field Program ServicesTel. No. 2326969 Tel. No. 2325731Chief : DR. EVELYN VILLAMOR Chief: Dr. MILA PADRON

Epidemiology Center STD Detection CenterTel. No. 2326848 Tel. No. 2330987Chief: DR. ILYA TAC-AN Chief: DR. ILYA TAC-AN

Laboratory Division Surveillance CenterTel. No. 2344042 Tel. No. 2326848Chief: DR. DOROTEA BACALSO Asst: DORENDA MACASUCOL

Supply Division Administrative OfficeTel. No. 2330987 Tel. No. 2326820

Admin. Ofcr: VIRGILIA SUQUIB

CITY CIVIL REGISTRAR’S OFFICE (OCCR)Ground Floor, City Health Building,Gen. Maxilom Extension, Cebu City

Tel. Nos. 2332484 / 2326664City Civil Registrar : ATTY. EVANGELINE ABATAYO

DEPARMENT OF PUBLIC SERVICES2nd Floor, Ramos Supermarket Bldg.,

Barangay Cogon Ramos, Cebu CityEmail Add: [email protected] / [email protected]

Tel. No. 2383993 / 4120616DEPARTMENT HEAD : ENGR. DIONISIO S. GUALIZA

Administrative Division Property SectionTel. No. 2383995 Tel. No. 2383990Chief : MR. CONSTANTINO PACULABA Chief : MR. ANTONIO TICZON



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Garbage Collection Section Tubig ProjectTel. Nos. 2549271 / 2383991 Tel. No. 4120617OIC: RANDY NAVARRO Chief: ENGR. RUFINA ADLAWAN

Streetlighting Division Environmental SanitationTel. No. 2561911 Tel. Nos. 2383991OIC: ENGR. ARNEL CAL Head : ENGR. NORMAN DEL MAR

Transport Operation Sewage Treatment Plant (STP)Tel. No. 2737813 Tel. No. 4129467Chief : FROILAN MELGAR Chief : ENGR. STEVE PO

Inayawan Sanitary LandfillWhite Road, Inayawan, Cebu CityTel. No. 2721057Chief : ENGR. EDUARDO POTOT

DEP’T. OF MANPOWER DEV’T. & PLACEMENTMarijoy Bldg., D. Jakosalem St.,

Tel. No. 2539212/ 2544348OIC: MR. FIDEL MAGNO

DEPARTMENT OF VETERINARY MEDICINE & FISHERIESNorth Reclamation Area, (Back of SM City )

Cebu City

Cebu City Modern Abattoir City PoundTel. Nos. 2324483 / 4226708 / 2335675 Animal Control Unit HeadCity Veterinarian : 2335675 /2324483 /4226708DR. ALICE UTLANG Head: DR. MA. ANTONIA JUBASAN

CEBU CITY POLICE STATIONS

Parian Police Station (Station 1) San Nicolas Police Station (Stn. 6)Tel. No. 2545002 / 4149165 Tel. No. 2619788Chief: Chief:P/Supt. Glenn Candelario A. Ares P/Chief Insp. Marciano A. Batiancela, Jr.

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Fuente Police Station (Station 2) Pardo Police Station (Stn. 7)Tel. No. 2557350 / 2535636 / 2562194 Tel. No. 2733642Chief: P/Chief Insp. Maj. Henry F. Biñas Chief: P/Sr. Insp. Aureo B. Sanchez

WaterFront Police Station (Station 3) Talamban Police Staton (Stn. 8)Tel. No. 2546968 Tel. No. 3447400Chief: P/Supt. Pedrillo Villamor, Jr. Chief: P/Sr. Insp. Claudio Casiban

Mabolo Police Station (Station 4) Guadalupe Police Station (Stn. 9)Tel. Nos. 4128262 Tel. No. 2562193Chief: P/Supt. Armando Radoc Chief: P/Sr. Insp. Catalino NacarioCarbon Police Station (Station 5) Punta Princesa Police Station(Stn. 10)Tel. No. 2548635 / 2562192 Tel. No. 2615470 / 2617507Chief: Chief:P/Supt. Eliseo B. Castroneuvo,Jr. P/Sr. Insp. Anecito B. Perandos

Mobile Patrol Group Mambaling Police Station (Stn. 11)Tel. Nos. 2332178 / 2320289 Tel. No. 2610454 / 2619804/ 2338304 / 2338310 Chief: P/Sr. Insp. Andres S. BayarcalHotline No: 166OIC : P/Chief Insp. Arnel Banzon

CEBU CITY POLICE OFFICECamp Sotero Cabahug, Gorordo Ave, Cebu City

Ofc. Of the Deputy City Director Deputy for OperationsTel. No. 2315802 Tel. No. 2330762 / 2336702City Dir. P/ Sr. Chief: P/Sr. Insp. Emily D. SantosSupt. Patrocinio A. Comendador

Theft & Robbery Section Homicide SectionTel. No. 2340361 Tel. No.Chief: P/C Insp. Alexis Relado Chief : P/Insp. Mario Monilar

Criminal Investigation & Intelligence Finance & Supply SectionBranch (CIIB) Tel. No. 2316496Tel. No. 231580/ 2329857 Chief : P/Supt. Insp.Delia RayosoChief: P/Sr. Insp. George V. Ylanan

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Crime Records Crime LaboratoryTel. No. 2333976 Tel. No. 2336799Chief : P/Insp. Gloria R. Vargas Chief : P/Sr. Insp. Claudio Casebas

Female Juvenile & Gender Drug Enforcement UnitSection (FJGS)-Women’s Tel. No. 4122482Tel. No. 2316496 / 4166703 Chief: P/ Insp. Mary Crystal PeraltaChief: P/Sr. Insp. Norma L. Corbo

Bagong Buhay Rehabilitation Drug Rehabilitation and AfterCenter (BBRC) Care Center (DRACC)Tel. No.2336673 / 2318663 / 2336768 Tel. No. 2314752Warden: Supt. Efren Nemeño Chief:

P/Supt. Pablo Rustico A. Apolonio

POLICE ASSISTANCE : 166 / 117PRO 7 OPERATION CENTER : 2550935 CCPO OPTN CTR.: 2330762AFP CENTRAL COMMAND : 2334084 MCPO OPTN CTR.:

/ 2334095 3448466/34412002ND EODT : 2358485 CPPO OPTN CTR : 2535798 /

2538566CEBU CITY FIRE STATION

N.Bacalso Avenue, Cebu CityTel. Nos. 2560541 / 2548385 DL: 2550862

Chief: Supt. Esmael C. Codilla

Ofc. of the Chief for Operations CommunicationTel. No. 2560544 No. 2560541/42 Hotline Nos. 160 /117Chief: P/Chief Insp. Virginia Toledo Chief: SFO4 Virgilio Reyes

Property Section Desk - in - chargeTel No. 2560543 Pahina Central FSS Duty PersonnelChief: SFO2 Rogelio Mondejar Tel No. 2560544

Administration Prevention SectionTel. No. 4186266 / 2550862 Tel. No. 4186266Chief: SFO4 Alex Narboada Chief: Engr. Restituto Gabisan

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Investigation Pardo Sub StationTel. No. 4186267 Tel. No. 2729411Chief: SFO3 Allan P. Arciaga Chief: SFO3 Paquito Carillo

Motorpool Section Regional OperationsTel. No. 2560543 Tel. No. 2560544Chief : SFO4 Abundio L. Petalcorin Chief : Sr. Insp. Gildard A.Tulabing

City Finance Labangon Sub StationTel. No. : 2560544 Tel. No. 2610911Chief : SFO2 Joseph J. Ababon Chief : SFO3 Noe P. Solon

San Nicolas Sub Station Pari-an Sub StationTel. No. 2628530 Tel. No. 2550785Chief: SFO4 Tomas Tomungha Chief: SFO4 Elmer Pabo

Guadalupe Sub Station Mabolo Sub StationTel. No. 2539474 Tel. No. 2331510Chief: SFO4 Expedito Tabura Chief: SFO3 Bernardo Del Mar

Talamban Sub Station Labangon Sub StationTel. No. 3449200 Tel. No. 2610911Chief: SFO4 Rodelio Boquiron Chief : SFO3 Noe P. Solon

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DD IRECTORY OF OFFICES

4

1

2

3

to basementMain Entrance

GROUND FLOOR

Office of the CityTreasurer

to LegislativeBuilding

SECOND FLOOR

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1. CTC Tellers2. CTO Cashiers

3. Special Miscellaneous Section4. Realty Tax Division

THIRD FLOOR

City Assessor’s Office

FOURTH FLOOR

4

1

32

1. HRDO Training Room2. Human Resource Develop-

ment Office

3. Secretary to the Mayor’sOffice

4. City Budget Office

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1

2

1. Management Information Computer Services (MICS) Department2. Cebu City Commission for the Welfare & Protection of Children

(CCCWPC) Office

FIFTH FLOOR

SIXTH FLOOR

Office of the CityAccountant

vii

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SEVENTH FLOOR

1. General Services Office (GSO)2. Internal Control Office (ICO)

1

2

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1. Mayor’s Office2. Bids and Awards Committee (BAC) Office3. City Planning Development Office (CPDO)4. City Administrator’s Office5. SPRING Office / Mayor’s Management Team (MMT)Office

EIGHT FLOOR

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FEED

BACK

MEC

HAN

ISM

City of Cebu 235

FF Eedback mechanisms

We welcome your comments onour service...

Understanding your needs and our own performance isimportant to us. Because of this, we value any feedback you cangive us by doing the following:

Simply fill in the feedback form (please see sample formnext page) available in the offices and leave it in the box at theCustomer Service Center located at the Ground Floor, LegislativeBuilding, Cebu City Hall

Talk to our Customer Relations Officer

Or simply call us at (032) 253-4979.

Your feedback is very important in assisting us to continu-ally improve our services.

THANK YOU for helping us continuously improve ourservices in the Cebu city Government!

FEED

BACK

MEC

HAN

ISM

City of Cebu 236

FEED

BACK

MEC

HAN

ISM

City of Cebu 237

CC OMPLAINT FORMCCG Form # 1071-003

Revised 09-01-06Date: ________________________________________Code Number: _________________________________Name of the complainant: _______________________Address: _____________________________________Contact Number: _______________________________Site of the problem/Request: _____________________Name of the Barangay: __________________________(Draw sketch at the back)

Check the box that indicate the problem/request

LIGHT PEACE AND ORDERRepair Illegal GamblingNew Installation Drug Pushing

Public DisturbanceSidewalk vendingUnbecoming behaviorIllegal Structure

DRAINAGE PERMITSCleaning Business PermitConstruction Building Permit

ROADS OTHERS: _____________RepairAsphlatingFootpath

ARTESIAN WELLRepairInstallation

PROBLEM/REQUEST DETAIL:____________________________________________________________________________________________________________________________________________________________________________________________

_______________________Signature of Complainant/Requesting Client

Received by:________________________

NO

TES

City of Cebu

NN OTES

Cebu City Citizen's Charter

Documents

Transcript of Cebu City Citizen's Charter