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Colgate Dental Cream Marketing Management – 1 Praxis Business School Presented by:- Deepika Agrawal – B10007 Rajan Kumar Singh – B10020 Shoven Mohapatra – B10026 Tarun Kanti Roy – B10037 Arunabha Bagchi – B10044

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Colgate Dental Cream

Marketing Management – 1Praxis Business School

Presented by:-Deepika Agrawal – B10007

Rajan Kumar Singh – B10020Shoven Mohapatra – B10026

Tarun Kanti Roy – B10037Arunabha Bagchi – B10044

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PGP(2010-12), Praxis Business School5 October 2010

Agenda• Overview • Positioning & Repositioning• Strategies Adopted• Competitors• Tackling competition• Market Research Analysis• Net Take Away

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PGP(2010-12), Praxis Business School5 October 2010

Overview• Colgate Co. first to introduce toothpaste in

collapsible tube, 1896• Colgate – Palmolive (India) Pvt. Ltd

incorporated, 1937 • Flagship brand – Colgate Dental Cream with

51% market share• 60% equity shares listed in BSE offered to the

public, 1978• Market leader in oral care segment

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PGP(2010-12), Praxis Business School5 October 2010

Positioning• Introduces CDC with Gardol in 1956

Promises to give 7 times longer protection

• Introduces MFP Fluoride in 1968 Clinically proven to reduce cavities

• Suraksha Chakra in 1985Targeted Hindi speaking people of India by advertizing in vernacular

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PGP(2010-12), Praxis Business School5 October 2010

Repositioning• CDC was enriched with ‘Super Shakti’

Fights odour causing food particles & decay causing bacteria

• ‘Super Shakti’ with CalsiumEnhanced formulation for strong teeth

• Fresher taste & improved germ fighting New product with natural mint flavour & superior germ fighting formulation

• CDC projected as # 1 brand recommended by dentists, IDA

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PGP(2010-12), Praxis Business School5 October 2010

Strategies AdoptedSegmentation Strategy• Target customers – adults, youngsters, kids• Product/price based

Distribution Strategy• Trademarks considered to be of material

importance• Restructuring of supply chain

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PGP(2010-12), Praxis Business School5 October 2010

Strategies AdoptedMarketing Strategy• Product• Price• Promotion• Place

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CompetitorsDirect Competitors• Close – up• Pepsodent• Meswak• Dabur Red• Babool• Amway Glister

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PGP(2010-12), Praxis Business School5 October 2010

CompetitorsIndirect Competitors• Neem twigs• Charcoal• Sniffing tobacco• Turmeric• Salt• Mustard oil

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Tackling Competition• Adopting new launches• Converting non – users into users• Reducing SKUs• Reduced overall order cycle times• Outsourced IT related services• Targeted school children• Launched Oral Health Program in association

with IDA

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PGP(2010-12), Praxis Business School5 October 2010

Market Research AnalysisHypothesis Design Hypothesis 1• Colgate is more than a toothpasteIt’s an extension of the familyProves Principle of Watsonian First Hypothesis 2• IDA & dentists in ad campaigns works in favour of

the brandInfluences consumers buying priorityTrustworthy sources of recommendation

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Market research AnalysisResearch Instrument Questionare• Face – to – face query• E-mail questionare Sample size• A stratified sample of 86 respondents were

taken

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Market Research Analysis Data Analysis Tool• Kedall’s Rank Correlation• Pie Chart• Bar Graph• Likert Scale

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PGP(2010-12), Praxis Business School5 October 2010

Market Research AnalysisSurvey Findings• Colgate Dental Cream is the first brand that

comes to people’s minds at the mention of toothpaste

Colgate59%

Close up8%

Pepsodent22%

Others11%

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PGP(2010-12), Praxis Business School5 October 2010

Market Research AnalysisSurvey Findings• Majority (51%) are Colgate Dental Cream

users

Colgate51%

Pepsodent21%

Anchor1%

Meswak1%

Close up10%

Others16%

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Market Research AnalysisSurvey Findings• Colgate is an extension of the family as

majority of households use the same brands

No. of family using colgate only

57%

No. of family using other toothpaste also

43%

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Market Research AnalysisSurvey Findings• Colgate comes recommended by family &

elders based on Watsonian First philosophy

Friends,Relatives Family,Elders Dentist Retailer Others0

5

10

15

20

25

30

35

40

7

34

8

11

17

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Market Research AnalysisSurvey Findings• Colgate is recommended voluntarily by

majority of audience which shows goodwill & hence it’s more than a toothpaste

Yes47%

No16%

May Be37%

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Market Research AnalysisSurvey Findings• Colgate has been in the family for more than

15 years in most cases which reveals family legacy

Less Than One Year

2-3 years 4-7 years 8-11 Years 12-15 Years More Than 15 Years

Never0

5

10

15

20

25

30

14 13 12

2

5

24

16

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PGP(2010-12), Praxis Business School5 October 2010

Market Research AnalysisSurvey Findings• Advertising strategy of tie – ups with IDA &

dentists recommendation works in favour of Colgate

Colgate61%

Pepsodent28%

Anchor4%

Meswak3%

Close-up1%

Others3%

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Market Research AnalysisSurvey Findings• Advertising strategy of CSR works in favour of

Colgate & helps in brand recall

Yes62%

No38%

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Market Research AnalysisSurvey Findings• Survey audience is indifferent towards CSR

initiative of Colgate & hence CSR as advertising tool is ineffective

2 1 0 -1 -2Strongly Agree Agree Neutral Disagree Strongly disagree

0

5

10

15

20

25

30

35

40

45

50

4

17

44

129

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Net Takeaway• Colgate is indeed an extension of the family

and it comes recommended by elders• Marketing strategy works better with IDA

approvals and dentists recommendations• Using CSR as a tool for advertisements is not

successful

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PGP(2010-12), Praxis Business School5 October 2010

THANK YOU