CCRFCC/Deccan InternationalWhat if your AD Dies? CAL NENA January 29, 2007 What if your CAD Dies?...

What if your AD Dies? CAL NENA January 29, 2007CCRFCC/Deccan

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What if your CAD Dies?Brent Finster, Communications

Manager, Contra Costa Fire Emergency Communications

Centerand

Raj Nagaraj, VP Engineering, Deccan International

What if your CAD Dies? CAL NENA January 29, 2007CCRFCC/Deccan

International

Overview• Background• The challenge for a CAD backup system• Partial solution: BARB – Run Card Builder• BARB as backup system: Limitations• Solution – DiVa (Dispatch Validator)• CCFECC experience with DiVa• Applicability to other comm. centers


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Deccan International

• Decision Support Tools For Fire & EMS• Address Strategic and Real-time needs• Strong in both analytical and Fire/EMS

field experience• Ten years in business• 90+ clients in U.S and Canada• Turnkey approach• www.deccanintl.com


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Contra Costa Regional Fire Communications Center (CCRECC)


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Contra Costa Regional Fire Communications Center (CCRECC)

• Multi-agency fire & EMS Dispatch Center

• Six agencies• Thirteen cities/towns


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Background

• Contra Costa County Fire contracted for a new CAD System with TriTech

• Contract included Deccan products• BARB (Run card builder)• CAD Analyst/ADAM (Station location

analysis)• LiveMUM (move-up recommendations)


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Background (Cont’d)• Previous CAD used static run

progressions based on Fire Station Location


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Background (Cont’d)• Backup system was printouts from

the old CAD system


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Background (Cont’d)

• TriTech CAD recommends Closest Resources using GPS/Automatic Vehicle Location

• No opportunity to evaluate both static run orders and AVL closest resources with CAD

• Committed to go with closest resources


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Requirement

• Backup system that would allow for a dispatcher to evaluate the static run order (just as if all closest resources were in their home stations) if the CAD or AVL sub-system were to fail

• A tool to validate AVL based CAD recommendations


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BARB

• Box-Area Run Card Builder• Automates Building of Static Run

Cards• Station Orders or Unit Orders• Run Cards can be imported into CAD• Running Routes using BARB• Run Cards for Special Events• Street QA Utility


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BARB For Disasters


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BARB As Backup System: Limitations

• BARB Export to Excel • Too cumbersome• 65,000 rows and 78 columns!

Phew!!!


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BARB As Backup System: Limitations (Cont’d)

• Non-dispatcher friendly• Slow processing of large amount of

data• Unable to run on dispatcher work

station• Non-user friendly - does not allow

wrong street spellings


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BARB As Backup System: Limitations (Cont’d)

• Next Idea• Access rather than Excel

• Contact to Deccan to build a front end for BARB• Directly enter a location for search


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Solution: Dispatch Validator!

• Use BARB output to DiVa to make it more dispatch friendly• Make data processing faster • Make it available to run on dispatcher

stations• Permit wrong street spellings

• Incorporate the functionality of BARB with user-friendly GUI


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DiVa Features & Capabilities• Can be run on dispatcher work station• Call processing time is faster using

DiVa• Allows a one-click zoom to the

address provided• Allows wrong street spellings• Alias can be set up for street names


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DiVa Features & Capabilities (Cont’d)

• Allows for abbreviations and short forms for street names

• Allows for road network validation• Takes into account one-ways, road

and bridge closures, dead ends• Provides for an electronic back-up

book


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DiVa Features & Capabilities (Cont’d)

• Displays cross street names and other major arterials so a user can get good reference of the zoomed in location.


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DiVa Experience At CCRECC

• DiVa In Use


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DiVa Experience At CCRECC (Cont’d)

1. CAD Backup – eliminate shelves of paper

2. Fire Prevention – 1st due areas • Insurance Company inquiries

3. Incident operations in the field• Communications Support Resource


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DiVa Experience At CCRECC (Cont’d)

4. As pick lists for disaster response and area wide resources not capable with CAD


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Applicability To Other Comm. Centers

• All Comm. Centers need CAD backup• AVL or Not, CAD backup needed• Backup books too unwieldy• Map based software enables instant

lookup• Address verification capabilities vital for

fast lookup• Unit orders facilitate direct dispatch

validation

What if your AD Dies? CAL NENA January 29, 2007CCRFCC/Deccan

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CCRFCC/Deccan InternationalWhat if your AD Dies? CAL NENA January 29, 2007 What if your CAD Dies?...

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