CCP

Report CSR

15 February 2012

CSR meeting

Mandate CSR Advisory body to the SCC Oversees all matters regarding

restaurants/cafeterias/vending machines– Ensures contracts are being respected– Acts as two-way channel of information– Addresses investment/health/safety issues– Liaises with specialists e.g. dietician

Convenes approximately 4 times a year

Composition of the RSC in 2012

- Chairman: T. Lagrange / FP- Technical contract manager: I.Mardirossian / GS

L. Scibile / GS- Commercial contract manager: F. Najeh / FP- Medical Service: E. Reymond / GS

F. Lebrun-Klauser- Staff Association members 2012 : O. Andujar

M.N. Beaumont Y. Sillanoli

- ACCU member: M. Campanelli - Secretary: C. Ecarnot

Major change in 2011

Now one contractor for the 3 restaurants:NOVAE

Smooth transition during 2011:R2 = spring / R3 = autumn

Good feedback, both from users and NOVAE(home made… fresh fruits/vegetables/fish… cleanliness…)

Number of meals/day

2004 2005 2006 2007 2008 2009 2010 2011

1'345 1'299 1'481 1'519 1'857 1'961 2'097 2’175 R1

495 539 600 651 587 633 687 680 (May-Dec.)(NOVAE)

R2

387 412 435 384 301 255 270 344 (Oct.-Dec.)(NOVAE)

R3

Number of meals/day

0

500

1,000

1,500

2,000

2,500

2004 2005 2006 2007 2008 2009 2010 2011

Aver

age

No.

of m

eals

Year

Average No. of meals served per day

R1

R2

R3

2012 main outlines (1/3)

Improvements in the infrastructure (R2 + R3 need urgent consolidation work)

R2: building with problems in many areas: floor in the kitchen, heating, toilet…

R3: dish washer to be replaced.

2012 main outlines (2/3)

New campaign from the medical service regarding food/health (project)

Better follow-up with NOVAE + dietician regarding hygiene, diet, quality,…

Satellite cafeterias: NOVAE has recently hired one person dedicated to study the best places to set up satellite cafeteriasand to review the offer.

NOVAE’s satellite cafeteria’s concept

2012 main outlines (3/3)

A satisfaction survey amongst the customers of the three restaurants will be launched by NOVAE.

Strong request from customers for animations in the restaurants: NOVAE has already provided the list for 2012 (~ a few days every two weeks).

Outstanding issues

Electronic payment Capacity building 774 on Prévessin site Groups of visitors Waste sorting (GS) Globe

RESTAURANT n°1

AN AN% AN B AN% B AN (N-1) AN% (N-1) Ventes (HT) 10'107'659 100% 10'208'314 100% 9'867'873 100% Ventes (HT) / jour 40'589 41'188 39'219 Résultat II 1'078'852 10.7% 1'094'682 10.7% 1'159'456 11.7% Résultat III 421'854 4.2% 431'142 4.2% 518'045 5.2% Nbre jours 249 248 252 Nbre couverts/jour 2'155 2'094 2'067

RESTAURANT n°2

AN AN% AN B AN% B AN (N-1) AN% (N-1) Ventes (HT) 1'755'066 100% 2'074'928 100% 0 Ventes (HT) / jour 7'075 8'340 Résultat II 24'371 1.4% 162'695 7.8% Résultat III -75'954 -4.3% 27'825 1.3% Nbre jours 248 249 Nbre couverts/jour 682 500

RESTAURANT n°3

AN AN% AN B AN% B AN (N-1) AN% (N-1) Ventes (HT) 172'622 100% Ventes (HT) / jour 2'976 Résultat II -17'342 -10.0% Résultat III -29'252 -16.9% Nbre jours 58 Nbre couverts/jour 345