CCLT - Educational Support Programs Divisional Goal Departmental

Goal Strategies Student

Learning Objectives

Other Objectives

Evidence of whether or not outcomes were achieved*

How will your assessment data shape this strategy in the future?

If you did not undertake the strategy please explain

Understanding and managing self: Demonstrate autonomy & personal responsibility

Help at-risk students build their academic successes at a strategic point in their career

Present “79 or below Program” to Students in Math 1420 and Phil 1611 after the 1st test (on-going for other tests)

Self-identified students will develop and implement a plan to improve test & homework grades by 10%

Develop a collaboration with Math 1420 faculty & Phil 1611 faculty

Math 1420 students with test scores 79 or below were encouraged to study at the MLC. Ten (10) students had 15 visits to MLC with 2.5 gpa for Math 1420. Philosophy 1611(Logic) - Fall 2011: 19 students attended SI 74 times. 84% SI earned grades A,B,C compared to 77.8% non-SI

Provide data to faculty. Encourage faculty to promote MLC for all Math 1420 students before the second test. Encourage faculty to refer students for grade improvements to Learning Specialist in AEC. Provide SI data to the Philosophy faculty. Encourage faculty to promote SI/ESP to all students enrolled in 1611 Logic.

Please include highlights from 2011-2012 about programs/services not included in your Planning Document Program/Service

Intended Outcomes

Evidence of whether or not outcomes were achieved

How will your assessment data shape this program/service in the future?

Supplemental Instruction-SI

Increase % of A, B, C course grades

547 students attended SI weekly study sessions for a total of 2,500 times. 67.5 % SI students earned grades of ABC as compared to 56.5% non-SI students who earned grades of ABC

Continue to promote SI to departments, faculty, and students. Expand SI course offerings and encourage SI Study Sessions attendance to start earlier in the semester.

ESP Learning Center Student Contacts collected from computer log-ins

Track student contacts in all ESP learning centers

2011-2012 ESP Learning Center student contacts total over 19,000. IR Data: Unique students who utilized ESP Learning Centers including average Grade Point Average (gpa) and Quality Point Average (gpa) 2011-2012 5,515 Unique students: average gpa 2.59 and average gpa 2.68. Unique students were counted for each learning center. 1,616 Unique HOPE with average gpa 2.86 and average gpa 3.03 545 Unique Early Intervention with average gpa 2.11 and average gpa 2.37 499 Unique SSP with average gpa 2.5 and average gpa 2.64

Assessment Data indicates an opportunity to increase student contacts at all learning centers and focus specifically on increases at AEC, Carrier, Millington, and resident halls.

205 Unique Lambuth with average gpa 2.44 and average gpa 2.55

ESP Outreach: Classrooms, student organizations, Orientations, Health Fair, dorm presentation, satellite contacts, open houses, and participation in campus activities

Increase the number of students that utilized ESP services and participant in ESP programs

9,009 student contacts resulted from on-going intentional outreach activities

Continue outreach activities and extend to new target populations, such as veterans

Academic Improvement Program for ACAD 2200 students

Increase the number of students that utilized ESP Learning Centers

1,851 student contacts resulted from ACAD 2200 students “Studying with ESP.” 478 unique students participated in this Academic Improvement Program

Continue to work with CARES Instructors and provide academic support to ACAD 2200 students

Access & Diversity Retention Project

Increase the percentage of students who move from academic warning to good academic standing

27 students on Academic Warning joined the second ESP Access & Diversity Retention Project during Spring 2012. Twelve (12) students moved to academic good-standing; After summer terms, 70% (20 students) are in good-standing; and 74% (24 students) are enrolled fall 2012.

Implement additional best practices for working with at-risk students to improve their academic standing and retention rates. Continue to follow the academic status of A&D Retention Project students.

ESP Questions on EBI Civility Climate Survey Spring 2012

Identify factors that influence use of ESP Learning Centers/tutors

996 students completed the online EBI Civility Survey. 463 had used ESP with 61.6% satisfied and 27.4% somewhat satisfied. Other survey results: Students indicated that free one-to-one tutoring (42.8%) would increase their use of ESP while paying a fee (2.1%) for one-to-one tutoring would not increase student

Increase marketing and promotion of ESP to students and faculty. Evaluate the potential effectiveness of increasing availability of one-to-one appointments. Re-evaluate effectiveness of providing online tutoring Identify ways to increase awareness of participants in study groups

use of ESP 16.8% indicated that online contact with a tutor or staff person would increase their ESP use Students would be more influenced to increase use of study groups if they knew which class members were also using study groups. Students would be influenced to increase use of ESP:

• For personal benefit (23.9 -40.6%) and to perform better in the major and not to perform better in general education

• With professor promotion (27.8%).

• Learning Center location was not a factor that would increase student use.

• Paying student fee for tutoring was not a factor that would increase student use of ESP.

ESP Snap Shot Evaluations Spring 2012

Identify satisfaction level of students who were actually at the learning center locations at the time of the survey

77 participants completed the survey with 9 ESP Learning Centers represented. Collective responses included what students liked: writing on white boards; working one-to-one with tutors; “letting me

Continue gathering assessment data using snap shot evaluations, plus increase marketing the benefits of utilizing learning center, such as 6xESP=AB

do the work,” “trying it on my own”; and “getting help from someone who had personal experiences with the course.” Students recommended increase in marketing.

Number of undergraduate student employees in your department 2011-2012 there were 119 undergraduate tutors

Educational Support Tutors 2011-2012

Semester Undergraduate Graduate Number of

Tutors Summer 2011 28 9 38

Fall 2011 44 13 57 Spring 2012 47 14 82

Combined Total 119 36 177

Number of graduate student employees/assistants in your department 36 (including 17 Math GAs)

List any awards or other notable accomplishments by the department, individual staff, or students. Barbara Bekis: Honoree in 100 Women in 100 Years, Center for Research on Women (CROW)

Annual Report

Educational Support Program 2011-2012 Learning Center and Contact Totals

Fall 2011-Spring 2012 (Included in Grand Total) Student Log-Ins/Contacts Hours

Residence Hall Learning Centers (3) 996 1,520.03

Satellite Campus Learning Centers (2) 251 327.75

E.M.O.C. 313 783.99

Greek Fraternities (2) 134 263.39

Totals 1694 2,895.16

Summer 2011-Fall 2011- Spring 2012 Student Log-Ins/Contacts Hours

All Learning Centers (10) 19,022 21,262.80

Paid Tutoring 35 35

Online Tutoring 1,176 277.39

Supplemental Instruction Attendance 2,514 2,514

Outreach 9,009 N/A

Grand Total 31,756 24,089.19

0

2

4

6

8

10

12

14

AcademicWarning

AcademicProbation

GoodStanding

1

14 12

Enrollment Status Spring 2012

AcademicWarning

AcademicProbation

Good Standing

During 2012 Spring, 27 students on Academic Warning participated in the Access & Diversity Retention Project. Of those students: 12 Students (44%) moved to Good Standing 14 Students (52%) moved to Academic Probation 1 Student (4%) remained on Academic Warning After 2012 Summer terms: 70% (20 students) are in good standing and 74% (24 students) are enrolled for Fall 2012.

Annual Report Educational Support Program 2011-2012 SI Totals Combined

SI Students Non-SI Students TOTAL 547 1970 2517

Grade Number Percent of

Number Percent of

Number Percent

Group Group A 96 17.6% 247 12.5% 343 13.6% B 131 23.9% 401 20.4% 532 21.1% C 142 26.0% 466 23.7% 608 24.2% D 81 14.8% 287 14.6% 368 14.6% F 63 11.5% 404 20.5% 467 18.6%

Withdrew 34 6.2% 165 8.4% 199 7.9%

Combined A, B & C

369 67.5% 1114 56.5% 1483 58.9%

Combined D, F & W

178 32.5% 856 43.5% 1034 41.1%

0

100

200

300

400

500

600

700

800

Student Contacts Hours

313

783.99

134

263.39

Fall 2011-Spring 2012 ESP Learning Center Utilization E.M.O.C and Greek Fraternity Contacts & Hours

EMOC

Greek Fraternities

12947 12808

15101

16347

17854

19022

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

20000

2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012

Num

ber o

f Stu

dent

Con

tact

s at E

SP C

ente

rs

Academic Year and Number of Student Log-Ins/Contacts

Educational Support Program Learning Center Usage

Summer, Fall, Spring 2006-2012