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Client Offerings: First Party Collections Third Party Collections Legal Debt Recoveries Receivables Management Strategy/Assessment/Cleanup

CCI Collects All Types of Consumer Debt: Recurring Payment Contracts – Health Clubs Medical/Healthcare Utilities, Banks, Property Managers, Other Consumer Debt

Collections Services in All 50 States CCI’s Client Focus is Local, but With National Support:

CCI is a wholly owned subsidiary of STARTEK (NYSE: SRT) We serve you directly in your local market, but have the

rigor, process and technology of a national organization

CCI Overview - Services Offered

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The CCI Difference

Our People Our Experience Our Solutions

We have a team of dedicated collections

specialists, legal professionals, customer

care and technical support experts ready

to assist you

We have over 27 years of experience providing

collections and customer service

support for local clients as well as some of the

world’s largest companies

We design the solution that fits your needs;

solutions that align with business objectives

based on a clear understanding of your

business from the inside out

EFFECTIVE - COLLABORATIVE – EMPATHETIC

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CCI enables and empowers the collections process with advanced processes and technologies (including web-based client and debtor portals) for increased effectiveness, stability and compliance

Technology People and Process Legal RecoveriesThe CCI FACS technology platform facilitates real-time data transfers with clients, and simplifies payment options for debtors

CCI Debtor Web Portal provides flexible payment plan options with no collector interaction

CCI Client Web Portal provides: Electronic transfer or

manual entry of accounts Reporting of direct pays Monthly reports and

statements Real-time account status Inventory statistics

CCI’s proven methodology creates an empathetic and collaborative environment for debtors, while always ensuring 100% compliance

Collections activities initiated within 48 hours of new accounts Letter formats read easily and are understandable; all have been approved by legal counsel Credit bureau reporting is conducted in full compliance with all laws and regulation Collaborative interactions with debtors generate higher client and debtor satisfaction

The consistency and accuracy of the CCI legal process eliminates delays and rejected claims, producing higher liquidations

Management engagement and review is required for each and every approval for legal action CCI’s attorney personally reviews and signs each account Professionalism and experience of the CCI legal team has a regional reputation Follow-up and patience make a difference

CCI Collections Technology and Methodology

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Security and RegulatoryCompliance are Top Priorities• CCI is fully compliant with PCI DSS 3.0, performs annual Service

Organization Controls (SOC) Audits and is HIPAA compliant• CCI’s Chief Compliance Officer ensures continuous adherence

to all local, state and federal collections industry regulations, including the FDCPA, TCPA and FCRA

• As a wholly owned subsidiary of STARTEK, CCI additionally leverages a full-time Compliance Department that monitors and ensures adherence to regulatory and compliance issues

• CCI is a member of the ACA, the HFMA and the BBB. These organizations also act as important resources for updates to industry trends, regulation, compliance and security

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Why Choose CCI?

• Our performance is better – typically 25% higher than our competitors• We believe in continuous improvement to our platform and process• We are licensed nationally, but engage with clients and debtors locally• We are full service – our process includes credit reporting and legal• We are focused every day on regulatory compliance and security

Our effective, empathetic and collaborative approach to collections protects your brand and reputation – specifically

with your customers and in your community

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For more information please:

Visit our website at www.collectioncenterinc.com

Call Shauna with CCI Sales at 303-955-3785

Email Shauna with CCI Sales at shauna.sanders@startek.com

Please Contact Us