8/7/2019 ccc_issues[1]

1/3

8/7/2019 ccc_issues[1]

2/3

(A call first comes through 2 land line numbers then CHILDLINE

mobile, then coordinator, then City Coordinator lastly to CIF (City

In charge).

7. Initially caller directly phoned CHILDLINE but now caller ring goes toCCC, then CCC informs concern CHILDLINE. Again CHILDLINE gathers

information from the caller. It takes lots of time therefore it is notpossible to reach the case with in 60 minutes. It is wastage of both

money and time.

8.Emotional Support and Guidance Calls: As earlier discussed thatESG calls one supposes is to be directly dealt by CCC but they dont;

Most of the E.S.G. cases refer to CHILDLINE.

9.Unrelated cases transferred to CHILDLINE (which do not relate tochild) issues like someone comments my wife; please help me.

These types of cases are also transferred by CCC.

10. Allied Systems (Police, CWC), do not feel comfortable to call CCC.In especially Delhi CHILDLINE has a very good relation with allied

systems.

11. Initially it was decided that CCC will share report every 15 days toevery CHILDLINE and these reports are updated by CHILDLINE and

send to CCC within 7days. But since last one year CCC does not give

any report rather CHILDLINE receives only filter calls (Intervention

Case).

8/7/2019 ccc_issues[1]

3/3