CCC Technical Requirements - Claims Management … Technical Requirements ... These Hardware and...

©2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc.

CCC Technical Requirements

Revised July 2014

Document type (Guide/How to/FAQ)

1.

All brand names and product names used in this document are the trademarks, registered trademarks, or trade names of their respective holders.

CCC Technical Requirements This document supersedes ALL previous Technical Requirements documents and is typically updated every quarter. Please discard all outdated documents and forms.

Important Notes! 1. These Hardware and Operating System requirements are enforced for all of the CCC

products listed within this document. 2. CCC will not be responsible for problems caused by installing CCC software on

incompatible operating systems or on hardware that does not meet the minimum technical requirements.

3. Network Configuration guides for Windows Domain, Peer-to-Peer and Novell Netware are available from CCC with recommendations for setting up your system to run CCC software. Please visit our Web site at http://www.cccis.com or call CCC Technical Support at (800) 637-8511

http://ccc.cccis.com/pages/reference_library/19.php

2.


Table of Contents

Table of Contents .......................................................................................................... 2 Legal Information ..................................................................................................... 3 CCC Software: General System Recommendations ................................................. 4 CCC ONE: Technical Requirements ........................................................................ 5

CCC ONE® Total Repair Platform .............................................................. 5

CCC ONE™ Total Claims Solution ............................................................ 5 CCC Pathways® Workstation: Technical Requirements ......................................... 7

CCC Pathways® Estimating Solution .......................................................... 7

CCC Pathways® Appraisal Solution ............................................................ 7

CCC Pathways® Independent Appraiser Solution ....................................... 7

CCC Pathways® Mobile Estimating ............................................................ 7

CCC ONE™ Estimating - Advisor ............................................................... 7

CCC Pathways® Letters ............................................................................... 7

CCC Pathways Server: Technical Requirements .................................................... 10

CCC Pathways® Estimating Solution ........................................................ 10

CCC Pathways® Appraisal Solution .......................................................... 10

CCC Pathways® Independent Appraiser Solution ..................................... 10 CCC Portal Applications: Technical Requirements ............................................... 13

CCC ONE™ Workflow – Claims Management ......................................... 13

CCC ONE™ Workflow – Appraiser Management .................................... 13

CCC ONE™ Workflow – Repair Management ......................................... 13

CCC ONE™ Workflow - Claim Management - Open Review .................. 13

CCC ONE™ Valuation ............................................................................... 13

CCC ONE™ Workflow – Reinspection .................................................... 13

CCC ONE™ Predictive Solutions .............................................................. 13

CCC ProcessClaims® ClaimsPort® ........................................................... 13

CCC ONE™ Analytics ............................................................................... 13

CCC ONE™ Valuation - PPV - Title History ............................................ 13

CCC ONE™ Workflow – Claims Management Scheduling ...................... 13

CCC Supplemental Applications: Technical Requirements ................................... 15

CCC ONE™ Workflow – Reinspection ..................................................... 15

CCC Software Update Manager™ ............................................................. 15

CCC Pathways® Accounting Interface ...................................................... 15

CCC Pathways® Resource Kit ................................................................... 15

CCC Desktop Client: .................................................................................. 15

Upload Manager...................................................................................... 15

Download Manager ................................................................................. 15

Compoze Exchange Connector ................................................................... 15 Comp-Est® Estimating Solution: Technical Requirements ................................... 19

Unsupported Products ............................................................................................. 20

3.


Legal Information

©2014 CCC Information Services Inc. All rights reserved. CCC and the CCC logo

are registered service marks; Pathways, EZNet, Pathways Enterprise Solution,

Pathways Professional Advantage, CCC Autoverse, CCC Valuescope, CCC

Intellisphere, Comp-Est and Redefining the Industry Together are registered

trademarks; CCC Connect and CCC Accumark, are trademarks of CCC Information

Services Inc.

CCC ONE® Total Repair Platform

CCC ONE™ Total Claims Solution

CCC Pathways® Appraisal Solution

CCC Pathways® Independent Appraiser Solution

CCC Pathways® Mobile Estimating

CCC ONE™ Estimating - Advisor

CCC Pathways® Letters

CCC ONE™ Workflow – Claims Management

CCC ONE™ Workflow – Appraiser Management

CCC ONE™ Workflow – Repair Management

CCC ONE™ Workflow - Claim Management - Open Review

CCC ONE™ Workflow – Reinspection

CCC ONE™ Predictive Solutions, FNOL, Method of Inspection

CCC ProcessClaims® ClaimsPort®

CCC ONE™ Analytics

CCC ONE™ Estimating - VIN Report

CCC ONE™ Workflow – Claims Management Scheduling

CCC Software Update Manager™

CCC Pathways® Resource Kit

Active Mobility®

EZNet®

Client Upload Manager

Client Download Manager

Comp-Est® Estimating Solution

CCC ONE™ Workflow – Audit

CCC ONE™ Valuation - PPV - Title History

Microsoft is a registered trademark of Microsoft Corporation. Quickbooks is a

registered trademark and/or registered service mark of Intuit Inc. Corel and

WordPerfect are registered trademarks of Corel Corporation. All brand names and

product names used in this document are the trademarks, registered trademarks, or

trade names of their respective holders.

4.


CCC Software: General System Recommendations

The following General System Recommendations are listed for quick reference purposes and apply to

workstation or standalone systems only. In most instances, if your system meets or exceeds these requirements,

you can adequately run most CCC software applications. Please consult the appropriate section for further

details on your particular CCC software application.

Processor 2.2 GHz or faster multi core

Ram

32-bit: 3 GB or more 64-bit: 6 GB or more

Hard Disk Free Space

50 GB or more available and 30% or more of total capacity free

Recommended Operating System(s) and Service Packs

Microsoft Windows 7 SP1 (Not all CCC Applications are fully compatible with Windows 7. Consult the appropriate section for details.)

Recommended Web Browser

Microsoft Internet Explorer 9


DVD/CD Drive

Any high-quality drive capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (Recording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.)

Display Monitor

1024x768 resolution or better

Ports

USB ports as necessary for Printer and/or Camera.

Printer

Windows-compatible laser or inkjet printer (non-postscript)

Internet connection

High-speed broadband (768k down / 384k up or faster)

Mouse

USB pointing device

5.


Sound Card

Windows-compatible sound card

CCC ONE: Technical Requirements

For the following versions:

CCC ONE® Total Repair Platform

CCC ONE™ Total Claims Solution

Important Notes!

1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions.

2. CCC will only support the use of approved service packs.

Processor

Rec 2.2 GHz or faster multi core

Min

3.0 GHz single core -or- 1.8 GHz multi core Note: These measurements apply to Core Duo, i3, i5, i7, Haswell (and AMD equivalents)

Ram

Rec


Min

32-bit: 2 GB 64-bit: 4 GB

Hard Disk Free Space

Rec

50 GB or more available and 30% or more of total capacity free

Min

At least 10 GB available and 20% of total capacity free

Disk Space Requirements

Program Files

500 MB

Data and Cache

6 GB

6.


Supported Operating System(s) and Service Packs

Operating Systems Service Packs

Microsoft Windows 8 (x86 Platform only)

N/A

Microsoft Windows 7

SP1

Microsoft Windows Vista

SP1, SP2

Microsoft Windows 2003 Server

SP1, SP2


SP2

Microsoft Windows 2008 Server R2

SP1

Supported Web Browser(s)



Internet Connection

Rec High-speed broadband. 3.0M down or faster / 768k up or faster

Min

High-speed broadband. 768k down / 384k up Note: Some features and functionality may not perform as designed while in an impaired connectivity state (E.g. dropped wireless connection, extreme latency, etc...)

DVD/CD Drive

Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (Recording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.)

Display Card

Capable of High-Color 16-bit or more when set to a 1024x768 resolution

Display Monitor


Ports

USB ports as required for Printer and/or Camera.

7.


Printer


Mouse

Any USB pointing device

Backup

Windows compatible backup device. Not required but recommended. (CCC ONE™ Total Claims Solution only)

Camera

A digital camera that supports any of the following formats: .jpg, .gif, or .bmp.

Scanner

Must be Windows Image Acquisition (WIA) compliant

Sound Card


Pen Input Device

Touch screen recommended for portable systems

Special Requirements

Total Loss and other Reports

Adobe Reader version 6.0.1 or greater

CCC Pathways® Workstation: Technical Requirements

For the following versions and associated features:

CCC Pathways® Estimating Solution



CCC Pathways® Mobile Estimating

CCC ONE™ Estimating - Advisor

CCC Pathways® Letters

Note The following requirements apply to both Standalone installations as well as Network Workstation clients, except as noted below. Numbered items within the tables are listed in order of recommendation. Important Notes!


2. CCC will only support the use of approved service packs.

8.


Processor

Rec 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core

Min 2.0 GHz single core -or- 1.2 GHz multi core

Ram

Rec


Min


Hard Disk Drive

Rec

250 GB or larger

Min

50 GB


CCC Pathways (All Versions)

Program Files

500 MB

Data Files

800 MB - 3 GB (Space requirements vary depending on databases installed.)



Microsoft Windows Vista (See Operating System Exceptions)

SP1, SP2 (Required for all workstation clients)

Microsoft Windows 7 (See Operating System Exceptions)

SP1

Operating System Exceptions

CCC Connect based communications not supported on 64-bit operating systems.

CCC Connect based communications not supported on Windows 7.




Microsoft Internet Explorer 6.0 with Service Pack 1

9.


DVD/CD Drive


Display Card


Display Monitor


Ports


Printer


EZNet® connection (if required)

Rec

High-speed Broadband

Min

56k Dial-up

Faxmodem Hardware

56K class 1 or 2 faxmodem (Not required if utilizing a Broadband solution)

Faxmodem Software

Windows compatible

Modem Phone Line

RJ11 phone jack with a dedicated analog phone line

Mouse


Backup

High capacity backup device

Camera

A digital camera that supports standard JPEG images at resolutions between 640x480 and 1024x768 (For CCC Pathways Digital Imaging users only)

Sound Card


Pen Input Device

Touch screen recommended for portable systems

10.


Microsoft Network Client

(Network Workstation clients only).

Standard Microsoft Client

Novell Netware Network Client

(Network Workstation clients only).

(1.) 4.91 SP5

(2.) 4.83 SP3


Pathways® Letters

1. MS Word 6.0, 7.0, 9.0 or 10.0

2. MS Works 4.0, Works Suite 2002, or Works Suite 2003

3. WordPerfect® 6.1, 7.0 or 8.0


Adobe Acrobat Reader 6.0.1 or later

CCC ONE™ Workflow – Audit


CCC Pathways Server: Technical Requirements

For the following versions:

CCC Pathways® Estimating Solution



Important Notes!


2. CCC will only support the use of approved service packs

Processor



11.


Ram

Rec


Min


Hard Disk Drive

Rec

250 GB or larger

Min

100 GB


CCC Pathways (All Versions)

Program Files

500 MB

Data Files

800 MB - 3 GB (Space requirements vary depending on databases installed.)

Supported Peer-Server Operating System(s) and Service Packs


Microsoft Windows Vista (See Operating System Exceptions)

SP1, SP2 (Required for server and all workstation clients)

Microsoft Windows 7 (See Operating System Exceptions)

N/A

Supported Windows Dedicated Server Operating System(s) and Service Packs


Microsoft Windows 2003 Server (See Operating System Exceptions)

SP1, SP2

Microsoft Windows 2008 Server (See Operating System Exceptions)

SP1, SP2


SP4


CCC Connect based communications not supported on 64-bit operating systems.

CCC Connect based communications not supported on Windows 7.

12.


Number of Workstations Allowed

P2P

Should not exceed 5

Windows Dedicated

Should not exceed 20

Novell

Should not exceed 20

DVD/CD Drive


Display Card


Display Monitor


Ports


Mouse


Backup

High capacity backup device

13.


CCC Portal Applications: Technical Requirements

For the following applications:

CCC ONE™ Workflow – Claims Management

CCC ONE™ Workflow – Appraiser Management

CCC ONE™ Workflow – Repair Management

CCC ONE™ Workflow - Claim Management - Open Review

CCC ONE™ Valuation


CCC ONE™ Predictive Solutions

CCC ProcessClaims® ClaimsPort®




Note CCC Portal hours of operation are: Monday thru Saturday 5am to 11:00pm and Sunday 7am to 11:00pm CST Important Notes!


2. CCC will only support the use of approved service packs

Processor



Ram

Rec


Min


Hard Disk Drive

Rec

100 GB or larger

Min

20 GB

14.


Internet Connection

Rec

High-speed broadband. 768k down or faster / 384k up or faster

Min

56k Dial-up



Microsoft Windows Vista 32-bit (See Operating System Exceptions)

SP1, SP2

Microsoft Windows 7

SP1


Active Mobility® not compatible with Windows Vista





Microsoft Internet Explorer 6.0 with Service Pack 1 (See Web Browser Exceptions)

Web Browser Exceptions

Certain new portal features, including the new Claim Folder view, are not supported by Microsoft Internet Explorer 6.0

DVD/CD Drive


Display Card


Display Monitor


Ports


Printer


15.


Faxmodem Hardware

56K class 1 or 2 faxmodem (Not required if utilizing a Broadband connection)

Modem Phone Line


Mouse


PDF File Viewer

Adobe Acrobat Reader 6.0.1 or 7.x



Dispatcher requirement only: Regional Settings Date and Time formats must be set to MM (not MMM) for month and HH (not hh) for hour (YYYY for year is permissible)

Dispatcher requirement only: Arial and MS Sans Serif fonts must be installed.

Dispatcher requirement only: Word processing software capable of reading MS Word documents (e.g. MS Word)

CCC ONE™ Workflow

Adobe AIR 1.5.2 for Windows


Adobe Flash Player 9

CCC Supplemental Applications: Technical Requirements

For the following applications:



CCC Pathways® Accounting Interface


CCC Desktop Client:

Upload Manager

Download Manager

Compoze Exchange Connector

16.


Important Notes! 1. Users who meet only minimum requirements may find it difficult or impossible to use

future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs

Processor



Ram

Rec


Min


Hard Disk Drive

Rec

250 GB or larger

Min

50 GB

Disk Space requirements


New Installation Total

200 MB

CCC Pathways Connection Monitor™


200 MB

CCC Software Update Manger™


100 MB (Application only) 4 GB (File cache only)

CCC Connect™ New Installation Total

10 MB

CCC Pathways® Accounting Interface


4 MB




SP1, SP2

Microsoft Windows Vista 32-bit (See Operating System Exceptions)

SP1, SP2

17.



CCC Connect 1.x not compatible with Microsoft Windows Vista

CCC Desktop Client not compatible with Microsoft Windows Vista

Compoze Exchange Connector not compatible with Microsoft Windows Vista




Microsoft Internet Explorer 6.0 with Service Pack 1

DVD/CD Drive


Display Card


Display Monitor


Ports


Printer


Internet Connection

Rec

High-speed broadband. 3.0M down or faster / 768k up or faster

Min

High-speed broadband. 768k down / 384k up

Modem Phone Line


Mouse


Sound Card


18.




Microsoft .NET 1.1 Framework

Adobe Reader 4.0.5 or later

Microsoft XML 3 Service Pack 2

Microsoft XML 4 SP2

CCC Pathways® Connection Monitor™

Firewalls must be configured with open outbound TCP port 443 (SSL)


Firewalls must be configured with open outbound TCP ports 443 (SSL) and 80 (HTTP)

CCC Connect™

Firewalls must be configured with open outbound TCP port 443 (SSL)

CCC Pathways®

Accounting Interface

(Not compatible with Novell Netware)

Intuit® Quickbooks® 2002 or higher

Intuit® Quickbooks® Pro 2002 or higher


Adobe Flash Player 8.0 or above

Adobe Reader 7.0 or most recent version available

Compoze Exchange Connector

Microsoft Internet Information Server (IIS)

Upload Manager

Microsoft .NET 1.1 Framework

MDAC 2.6 or higher

19.


Comp-Est® Estimating Solution: Technical Requirements

Important Notes! 1. Users who meet only minimum requirements may find it difficult or impossible to use

future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs

Processor

Rec

3.0 GHz or faster single core -or- 1.8 GHz or faster multi core

Min

2.0 GHz single core -or- 1.2 GHz multi core

Ram

Rec


Min


Hard Disk Drive

Rec

100 GB or larger

Min

20 GB


Operating Systems Service Packs (In recommended order.)

Microsoft Windows Vista 32-bit

SP1, SP2

Microsoft Windows 7

SP1

DVD/CD Drive

Any high-quality drive(s) capable of reading DVD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media. (Recording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.)

Display Card


Display Monitor


Printer


20.


Sound Card




Unsupported Products

Important Notes! The following table includes CCC applications that have known issues with the corresponding product and are not supported by CCC. Refer to the appropriate section within this document for supported environment details.

Unsupported Products: Applies to:

ARM chips

Intel Atom chips CCC ONE

Windows 2000 Service Pack 3

All CCC Products

Windows Terminal Services

CCC Pathways

Citrix Metaframe products

CCC Pathways

Windows CE (Pocket PC OS)

All CCC Products

Linux Operating Systems

All CCC Products

Unix Operating Systems

All CCC Products

Macintosh Operating Systems

All CCC Products

Wireless Local Area Network (WiFi)

CCC Pathways Network Client

Wide Area Networks (WAN)

CCC Pathways Network Client

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