More Contacts in Less Time

A Contact Center for your business at your fingertips

Sales Debt collections Promotions

Reach out to all

your customers in

just minutes

Ensure quality

customer

interactions

Customer Service Appointment Confirmations Reminders

Advertising Renewals Polls and Surveys

What is CCC?

•  Online contact suite.

•  Phone and SMS campaigns.

•  High visibility of interactions.

•  Simple user interface.

•  Short learning curve.

Direct Communications in Volume

CCC enables mass reach: Telemarketing Soft/Hard Debt Collection In/Out Customer Service Campaigns Blending

Visible interactions with your customers

All calls are logged and recorded to keep everyone on top of their game:

•  Ensure high quality service.

•  Ensure timely follow ups

•  Ensure company policy is followed

•  Cross-train from top performers

CCC Features

Audio Blaster – Generic: Broadcast of static audio message.

Inbound: Automatic Call Distribution on incoming calls

SMS: Broadcast of personalized SMS messages.

Predictive Dialing: Mass dialing on large lists. Maximizes call time. Selective Dialing: Individual dialing from short lists. Maximizes contact rate. Manual Dialing: Individual dialing using keypad. For ocassional calling.

Audio Blaster – Variable: Broadcast of personalized audio messages.

User Interface

•  Simple and Friendly

•  Easy to Learn

Audio Blaster – Generic

Same audio file is broadcast to all call recipients

•  Broadcast of static audio message

•  Audio can be: –  Uploaded as a .WAV file

–  Recorded directly on the web browser

–  Synthesized with Text-to-Speech technology (TTS)

Audio Blaster – Variable

A personalized audio file is played to each individual recipient

SMS

Dear Darren Cobbs, you have a balance owing of $290.11 on your Platinum service plan. To avoid service interruption please pay before Thursday, January 26, 2017

•  Mass SMS broadcast.

•  Messages up to 160 characters.

•  No action required from recipient.

•  Ideal for notification of amounts, dates, etc.

Predictive Dialing

CCC screens out:

–  Busy numbers

–  Disconnected numbers

–  Unanswered calls

Agents spend most of their in actual conversations.

Typically boosts 5x the number of contacts.

CCC does the “heavy lifting” of mass dialing.

Call Recording

•  CCC records all agent conversations

•  Recordings searchable by number/date.

•  Available for download for up to 6 months.

Call Monitoring

•  Supervisors can monitor live calls

•  Monitoring can be done from any location

•  Vital for quality assurance

Whispering

•  Supervisors can whisper instructions to agents

•  Useful feature for coaching and training.

•  Only the agent will hear supervisor.

Dynamic CallerID

•  Ideal to avoid CallerID blocking

•  Outbound calls display dyamic CallerID.

•  Increases contact rate.

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SlidetoAnswer SlidetoAnswer

www.ccc.uno