Cca pan european offering
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Transcript of Cca pan european offering
CCA InternationalPan European Offering
ONE SOURCE Multilingual, Traditional ServicesCentralised Fulfilment services
Phone & Email
Customer services and case management
Any language across Europe and globally with one single provider.
One contract, one contact. One outsourcer - CCA
Multilingual & Traditional ServicesCCA One source is built upon the unified interaction across the entire CCA group while clients benefit from a single point of contact work can be right sourced across several different contact centre locations meaning that local languages can be upheld while unified reporting, contact, communication and clarity of message are ensured without the need for multiple partners.
customerservices
customerservicesQuality
localitycost
Quality, locality and cost sensitivity combining London, Barcelona and Eastern Europe into a single offering and single price point.
Qualitylocality
cost
ONE SOURCE Multichannel & Social MediaCCA smart data management ensuring data is worked at its optimum and value is added across channels.
Monitorización de medios sociales, customer engagement, análisis y planificación de estrategia
Un único contacto con el cliente para múltiples localizaciones
Aprovechamiento de la experiencia sin los costes añadidos de creación de nuevos departamentos o formación
Web chat y conavegación
customerservicesQuality
localitycost
Multichannel & Social MediaCCA One source consists of multi-channel services with introduction of SM Monitoring, Engagement, Escalation, Reporting and Analysis. Particular focus on evolving consumer contact channels and pro-active SM activity.
ONE SOURCE Marketing Managementunified
CRM
brandvalue
Unified CRM technology
Market strategy management
Brand value coordination
Content Creation
Marketing ManagementCCA One source consists of everything you would need to communicate with clients/customers including a marketing agency offering providing content creation, coordination and strategic DIGITAL planning & marketing integration as enhanced service offering.
createcontent
createcontent
unifiedCRM
brandvalue
customerservicesQuality
localitycost
createcontent
unifiedCRM
brandvalue
customerservicesQuality
localitycost
ONESOURCE Pan European OfferAny Language
Barcelona, London, Casablanca & Eastern Europe
Including: English, Spanish, French, German, Dutch, Bulgarian, Estonian, Irish, Portuguese, Croatian, Finnish, Italian, Romanian, Czech, Latvian, Slovak, Danish, Lithuanian, Slovenian, Greek, Maltese, Hungarian, Polish, Swedish, Chinese, Japanese, Thai, Korean
Any Channelemail
phoneSocial mediaClick to chat
White mail
MarketingContent Creation
Fulfilment
Any ActivityIncludingSales, Customer Care, Technical Support, Helpdesk, B2B, B2C, B2G, Aftercare, Nurturing, Complaints, Data Management
createcontent
unifiedCRM
brandvalue
customerservicesQuality
localitycost
ONESOURCE Pan European OfferAny Language
Barcelona, London, Casablanca & Eastern Europe
Including: English, Spanish, French, German, Dutch, Bulgarian, Estonian, Irish, Portuguese, Croatian, Finnish, Italian, Romanian, Czech, Latvian, Slovak, Danish, Lithuanian, Slovenian, Greek, Maltese, Hungarian, Polish, Swedish, Chinese, Japanese, Thai, Korean
Any Channelemail
phoneSocial mediaClick to chat
White mail
MarketingContent Creation
Fulfilment
Any ActivityIncludingSales, Customer Care, Technical Support, Helpdesk, B2B, B2C, B2G, Aftercare, Nurturing, Complaints, Data Management