Capgemini Consulting Belux delivers its services through multiple collaborative models, in line with clients’ contexts and expectations. The assignments we deliver can range from small and simple tasks to very large and complex programs, covering one or multiple client locations across geographies.

Nowadays, our clients are becoming increasingly autonomous in designing strategies and transforming their organization. A large number of our clients have implemented their own internal ‘consulting’ department and are in a position to take over activities that were previously outsourced to consultants.

Although, the role of the consultants have changed over time, the value added by them remains very significant to these organizations. At present, clients expect us to provide complementary services such as guidance, coaching, sharing best practices and proven methods & tools; while they get deeply involved in and contribute much more to the projects than in the past.

Capgemini Consulting Belux clearly understands this change in the relationship model and has, therefore, adapted its offerings portfolio and collaboration principles to this new context.

Capgemini Consulting Belux: Your End-to-end Partner for Transformation Initiatives Ranging from Small Projects to Large Programs

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Front office to the global organization

Capgemini is a global leader in providing end-to-end Business & IT Consultancy services: ranging from Design to Implementation and Operation. Capgemini Consulting Belux is a part of

the Group and of the Global Capgemini Consulting organization.

Thanks to this position, we can easily leverage our worldwide experiences, best practices, Centers of Expertise, resources and other value-adding assets. This truly global approach is eased by the fact that our organizational model, offerings portfolio, and the internal processes are harmonized through all Capgemini Consulting units and other Capgemini disciplines.

Local Strategy & Management Consulting Services Provider

Capgemini Consulting Belux can also be considered as a local partner for delivering proximity services in a very flexible way, to ensure that the cultures and languages match, leading to an

efficient integration with the client’s organization as ‘one team.’ This ‘Expert Leasing’ model is the best fit for the delivery of small assignments or provision of complementary expertise to the client’s organization.

We can successfully deliver in both situations

While sizable, complex projects require strong and rigorous delivery management, a small assignment is delivered in a very flexible and lean

Capgemini Consulting Belux can be viewed from two different angles – As the Front Office to the Global Capgemini Organization OR as the Local Strategy & Management Consulting Services Provider.

This is particularly useful for the delivery of complex, sizable projects that require: presence in multiple geographies, a large number of consultants, and /or access to in-depth expertise in specific areas. In such cases, Capgemini Consulting

Belux acts as the clients’ prime partner, adding value to their business, by connecting them with the other Capgemini Consulting organizations or other Capgemini disciplines such as Application Services, Business Process Outsourcing, Infrastructure Services or Sogeti (Local Professional Services).

In this model, the Belgian unit will be accountable for the services delivery, while the internal agreements with the other Capgemini units will be transparent to our clients.

Strong brands covering the Business Innovation/Transformation Partner (BITP) service chain

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Manufacturing, Life Sciences; High Tech; Automotive,Consumer Product & Retail

Financial Services Energy, Utilities & Chemicals Telecom, Media & Entertainment

Public Services

Strategy & Transformation Application Services Infrastructure Services BPO

Business Model TransformationBusiness & Technology InnovationDigital Customer Experience

Operations TransformationExecutive Leadership & Change

System ArchitectureSolution ConfigurationApplication Development and IntegrationData ManagementApplication Management

Infrastructure Management Business Process Outsourcing

Strat. Company / Structure Consulting Business Process Consulting IT Technology and Infrastructure Consulting

IT System Integration

IT System Operation

Business Process Operation

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manner. To comply with every situation and deliver with the same degree of professionalism, Capgemini Consulting adapts its delivery model to each client context. We also ensure that the right level of efforts is put in and the best approach is used, with respect to Capgemini’s Quality Management

standards.

Our commitment is reflected in our different collaboration models.

The ‘responsibility projects’

When we engage with our clients on ‘responsibility projects,’ we commit to deliver defined results under agreed conditions (e.g. timing, budget, etc.) and take the delivery risks ourselves. This means that we are responsible for the delivery management (including resources allocations, staffing, etc.), keeping our clients informed and involved via regular progress meetings and steering committees.

For the ‘responsibility projects,’ we always include a Delivery Management Executive role, assigned to a Vice President, to ensure that the services are delivered as per the promised standards. This Executive also represents our company to the clients’ management team.

The ‘responsibility projects’ are often delivered for a fixed price to our clients, with a risk/reward mechanism in some cases. However, these can also be delivered on a Time & Material basis, where the budget is agreed upon and is dynamically managed by both parties – Capgemini Consulting and the client.

The ‘Expert Leasing’ services

To support our clients in their multiple internal initiatives, we can propose our consultants on an individual basis, in a context where they will clearly add value. This way, the clients not only benefit from the consultants’ individual capabilities, but also from Capgemini

Consulting methods & tools, best practices, global experts network, and our Centers of Competence.

We can provide the service on a case-by-case basis, responding to clients’ requests to provide one or more consultants with specific profiles, for a given volume of work within a defined period of time.

However, this model is best suited for partnership agreements (e.g. Framework Agreement). In that case, we:

• employ a dedicated team and processes to manage the collaboration through the agreement life cycle

• appoint a Contract Manager (Vice President Level) and a Delivery Manager (Principal/Managing Consultant Level) who manage the delivery of the services, report to the client management, implement a forecast process to anticipate needs, and make sure that the right resources are available in the right quantity, quality and time

• (often) create a virtual pool of consultants (for the client), who have been ‘on boarded’ and can start rapidly on new assignments with adequate knowledge of the client environment

• can optimize the ‘pyramid of levels’

of our team to provide the best ‘value-for-money’ out of the services

The full range of our portfolio services can be delivered through the ‘Expert Leasing’ model, knowing that Capgemini Consulting will work under the governance of the client.

The services that we provide to our clients within the ‘Expert Leasing’ model includes (among others):

• Project/ProgramManagement:Delivery Management, Risk Management, Roadmap Development, Project Management Office Set Up and Operation

• StrategicSourcing: RFI / RFP Writing, Suppliers & Products Evaluation, Contracting, Vendors Strategy and Evaluation, etc.

• BusinessAnalysisandBusinessProcessModeling: Business Specification Writing, Requirements Definition, Process Design, Documentation, and BPM Organization Set Up and Operation

• LeanManagement: Education & Training, Coaching, Lean Center of Expertise Set Up and Operation, etc.

• ChangeManagement: Change & Communication Strategy, Alignment Workshops, Readiness for Change Assessment, Stakeholder Analysis, etc.

• BusinessCaseRealization

About Capgemini ConsultingCapgemini Consulting is the global strategy and transformation consulting organization of the Capgemini Group, specializing in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on results. With the new digital economy creating significant disruptions and opportunities, our global team of over 3,600 talented individuals work with leading companies and governments to master Digital Transformation, drawing on our understanding of the digital economy and our leadership in business transformation and organizational change.

Find out more at:

www.capgemini-consulting.com

About CapgeminiWith more than 140,000 people in 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion.

Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

Find out more at:

www.be.capgemini.com

Copyright © 2014 Capgemini. Without the prior written permission of Capgemini no part of this document may be modified in any form or by

any means, deleted or expanded. Rightshore® is a registered trademark of Capgemini.

Capgemini Consulting Belux

Bessenveldstraat 191831 DIEGEMTelephone : +32 2 708 11 11

For all industries except Financial Services :

Pierre LorquetVice Presidentpierre.lorquet@capgemini.com

For Financial Services :

Robert van der EijkSenior Vice President,robert.van.der.eijk@capgemini.com

Contact:

In addition to the above, we offer all types of consultancy services, such as Workshop Organization and Facilitation, Discovery Days, Maturity Assessment, Benchmarking, etc.

OTACE

Capgemini is a professional service provider in the business and IT-consultancy market. Our success is

based on the ability of each member of our staff to deliver customer satisfaction. In order to maintain its position, Capgemini has committed itself to deliver services “On Time and Above Customer Expectations„ .Right from the start of our collaboration, we would like to be aware of your most important expectations with respect to Capgemini’s performance.

During the project, assessment meetings will be held to enable you to discuss with us how well we satisfy your expectations.

Through this evaluation process, we intend to better meet your expectations and sustain our continuous efforts to improve the quality of our services.