CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. What is Social Media? Ken Fischer...

CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.

What is Social Media?

Ken Fischer [email protected] blog: web20blog.org twitter: @web20blog_org


Look for additional Resources at http://workshops.clickforhelp.com/

What is Social Media

Defining the Terms

Relating Social Media to Government

Social Media in the Agency

Planning Social Media Efforts

Audience Centered Planning

Providing the information of “greatest use”


How can we apply the fundamentals of

social media to your goals within the

government?


The Relevant History

“A popular government without popular information or the means of acquiring it, is but a prologue to a farce or a tragedy; or perhaps both.

Knowledge will forever govern ignorance; and a people who mean to be their own Governors, must arm themselves with the power that knowledge gives.”

James Madison

= Government should listen.

= People need accessible information.


The memo.Transparency, Participation, and Collaboration.“Administrator of General Services, to coordinate the development by

appropriate executive departments and agencies, within 120 days, ofrecommendations for an Open Government Directive, to be issued by theDirector of OMB, that instructs executive departments and agencies totake specific actions implementing the principles set forth in thismemorandum.”

Government should be transparent. Transparency promotes accountability and provides information for citizens about what their Government is doing. Information maintained by the Federal Government is a national asset. My Administration will take appropriate action, consistent with law and policy, to disclose information rapidly in forms that the public can readily find and use. Executive departments and agencies should harness new technologies to put information about their operations and decisions online and readily available to the public. Executive departments and agencies should also solicit public feedback to identify information of greatest use to the public.

Government should be participatory. Public engagement enhances the Government’s effectiveness and improves the quality of its decisions. Knowledge is widely dispersed in society, and public officials benefit from having access to that dispersed knowledge. Executive departments and agencies should offer Americans increased opportunities to participate in policymaking and to provide their Government with the benefits of their collective expertise and information. Executive departments and agencies should also solicit public input on how we can increase and improve opportunities for public participation in Government.

Government should be collaborative. Collaboration actively engages Americans in the work of their Government. Executive departments and agencies should use innovative tools, methods, and systems to cooperate among themselves, across all levels of Government, and with nonprofit organizations, businesses, and individuals in the private sector. Executive departments and agencies should solicit public feedback to assess and improve their level of collaboration and to identify new opportunities for cooperation.

I direct the Chief Technology Officer, in coordination with the Director of the Office of Management and Budget (OMB) and the

Administrator of General Services, to coordinate the development by appropriate executive departments and agencies, within 120 days, of recommendations for an Open Government Directive, to be issued by the Director of OMB, that instructs executive departments and agencies to take specific actions implementing the principles set forth in this memorandum. The independent agencies should comply with the Open Government Directive.


Why Transparency?

UnderstandingTrustAccountabilityPerformanceReal Dialogues


Why Participation and Collaboration?

Investment in OutcomesSupport InnovationKeeping upBetter Solutions


What will Gov 2.0 look like?

?

Closed, Authoritative Open, Collaborative


Don’t know.


But that’s OK!


Find the path not the destination


The path is Social Media

But…What is it?Why is it so critical?


How do you think about Social Media?

Communications ChannelYoutubeFacebookBlogs

Collaboration MethodsWikisContestsBar Camps/Unconferences

Process ImprovementAudience Centered PlanningData Mining

Source of InnovationMashUpsAPIsCrowdsourcing

Organizing PrincipleCrowdsourcing

EngagementAssessing NeedsGaining Support

Transparency ToolsBlogRSS

Supplemental IT ToolsWikisBlogs


Lets keep it simple.

Social

Media

Connecting,

Communication,

& Collaboration

+Technology=


Technology Removes Barriers

Geographical

Social

Temporal

Sequential


Collaborations and Conversations form the basis for human society.

Wanna stop

fighting?

My energy bill is sky

high!

Only if you stay on your

side.

Did you remember

to insulate?

Man you should get some exercise.

Where can I find the

time?Where’s your office

again?

I’ll send you the

link.


Conversations and Collaborations Create Relationships

http://www.newsday.com/media/photo/2002-04/2855804.jpg


Communities Emerge from Relationships


Communities are not new.


Community Structure Community Leaders

Within and outside the organization

Passionistas People who take on the cause, take action and actively work to engage others.

Influencers People who are watched. People who, by association, create interest on the part

of others

Evangelists People who will actively support a particular message, service or product.

Viewers/Voyeurs People who are not big self-expressers, but who are interested in what other

people are doing, and who are inspired by their actions.

Connectors? Sharers?


Ken [email protected]: web20blog.orgtwitter: @web20blog_orgLinkedInFacebook

CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. What is Social Media? Ken Fischer...

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