CBC HOUSEKEEPING NCII.doc

7/26/2019 CBC HOUSEKEEPING NCII.doc

1/81

COURSE DESIGN

COURSE TITLE : HOUSEKEEPING

NOMINAL DURATION : 436 hours

QUALIFICATION LEVEL : NC II

COURSE DESCRIPTION : This course is desi!ed "o e!h#!ce "he $!o%&ede' s$i&&s#!d #""i"ude i! (ouse$ee)i! s)eci*ic#&&+ i" co,ers' "o)ro,ide house$ee)i! ser,ices "o ues"' )re)#re roo- *orues"' c&e#! )re-ises' )ro,ide ,#&e" ser,ice ' u!der&i!e! #!d ues" c&o"hes

TRAINEE ENTRY REQUIREMENTS

Tr#i!ees or s"ude!"s %ho %ish "o e!"er "his course shou&d )ossess "he *o&&o%i!re.uire-e!"s:

C#! co--u!ic#"e i! E!&ish /o"h or#& #!d %ri""e!0

C#! )er*or- /#sic -#"he-#"ic#& co-)u"#"io!1

COURSE STRUCTURE:

BASIC COMPETENCIES(18 hours)

Un!s o"Co#$%!%n&'

Mou% T!% *%+rnn, Ou!&o#%sNo#n+Dur+!on

21 P#r"ici)#"e i!%or$)ceco--u!ic#"io!

212 P#r"ici)#"i! i!%or$)ceco--u!ic#"io!

21212 O/"#i! #!d co!,e+%or$)ce i!*or-#"io!

2121 P#r"ici)#"e i! %or$)ce-ee"i! #!d discussio!

21213 Co-)&e"e re&e,#!" %or$re"ed docu-e!"

4 hours

1 5or$ i! # "e#-e!,iro!-e!"

12 5or$i! i! #"e#-e!,iro!-e!"

1212 Descri/e "e#- ro&e sco)e121 Ide!"i*+ o%! ro&e %i"hi! "e#-1213 5or$ #s # "e#- -e-/er

4 hours

31 Pr#c"ice c#reer)ro*essio!#&is-

312 Pr#c"ici!c#reer)ro*essio!#&is-

31212 I!"er#"e )erso!#&o/ec"i,es %i"hor#!i7#"io!#& o#&s1

3121 Se" #!d -ee" %or$ )riori"ies131213 M#i!"#i! )ro*essio!#& ro%"h

#!d de,e&o)-e!"1

4 hours

41 Pr#c"iceoccu)#"io!#&he#&"h #!ds#*e"+

)rocedures

412 Pr#c"ici!occu)#"io!#&he#&"h #!ds#*e"+

)rocedure

41212 Ide!"i*+ h#7#rds #!d ris$s14121 E,#&u#"e h#7#rds #!d ris$s141213 Co!"ro& h#7#rds #!d ris$s14.1.4 M#i!"#i! O(S #%#re!ess

6 hours

C8C (OUSE9EEPIN NC II 2


2/81

COMMON COMPETENCIES(18 hours)

Un!s o"Co#$%!%n&'


21 De,e&o) #!du)d#"ei!dus"r+$!o%&ede

212 De,e&o)i! #!du)d#"ei!dus"r+$!o%&ede

21212 See$ i!*or-#"io! o! "he

i!dus"r+2121 U)d#"e i!dus"r+

$!o%&ede

3 hours

1 O/ser,e%or$)ceh+ie!e)rocedures

12 O/ser,i!%or$)ceh+ie!e)rocedures

1212 Fo&&o% h+ie!e)rocedures

121 Ide!"i*+ #!d )re,e!"h+ie!e ris$s

3 hours

31 Per*or-co-)u"er

o)er#"io!s

312 Per* or-i!

co-)u"ero)er#"io!s

31212 P! #!d )re)#re *or "#s$ "o /eu!der"#$e!

3121 I!)u" d#"# i!"o co-)u"er31213 Access i!*or-#"io! usi!

co-)u"er31214 Produce;ou")u" d#"# usi!

co-)u"er s+s"e-3121< M#i!"#i! co-)u"er e.ui)-e!"

#!d s+s"e-s

3 hours

41 Per*or-%or$)ce #!ds#*e"+

)r#c"ices

412 Per* or-i!%or$)ce

#!d s#*e"+)r#c"ices

41212 Fo&&o% %or$)ce )rocedures*or he#&"h' s#*e"+ #!d securi"+)r#c"ices

4121 De#& %i"h e-ere!c+si"u#"io!s

41213 M#i!"#i! s#*e )erso!#&)rese!"#"io! s"#!d#rds

3 hours


3/81

CORE COMPETENCIES(-.. hours)

Un! o"Co#$%!%n&'


21 Pro,idehouse$ee)i!ser,ices "o ues"

C&e#! #!d)re)#re roo-s *ori!co-i! ues"s

21212 Recei,ehouse$ee)i!re.ues"s2121 Pro,ide house$ee)i!

re.ues"s21213 Pro,ide #d,ice "o ues"21214 Li#ise %i"h o"her de)#r"-e!"s

>? hours

1 C&e#! #!d)re)#re roo-s *ori!co-i! ues"s

12 C&e#!i! #!d)re)#ri! roo-s*or i!co-i!ues"s

1212 Se" u) e.ui)-e!" #!d "ro&&e+s112 Access roo-s *or ser,ici!1312 M#$e u) /eds1412 C&e#! #!d c&e#r roo-s

1? hours

61 De#&%i"h;(#!d&ei!"o=ic#"edues"s

612 De#&%i"h;(#!d&ei!"o=ic#"ed ues"s

61212 De"er-i!e "he &e,e& o*i!"o=ic#"io!

6121 A))&+ #))ro)ri#"e )rocedures61213 Co-)&+ %i"h &eis"io!


4/81

RESOURCES:

TOOLS EQUIPMENT

ITEM ITEM

Mops Projector Screen

Brushes Overhead Projector Brooms Electric Fan

Buckets First Aid Cainet

!ust Pans Instructors desk chairs

"ara#e $eceptacles Fire E%tin#uisher

Sortin# Baskets& 'aundr( Baskets Emer#enc( 'i#ht

Step 'adder !irectional Si#na#e

S)uee#ee Air condition

*ater +oses Armed Chairs

'int Free Cleanin# Cloths ,elephone

Scruin# Foam Computer

!ish Spon#es ,-

Spra( Bottles -ideo pla(er

AntiStatic !usters Fa% machine

"loves $e/ri#erator

Caution Si#ns +airdr(er

Mop S)uee0er Alarm clock

Shelvin#

MATERIALS Cart

,EM ,rolle(

Bond paper Co//ee Maker

Folders Electric kettle'o#ook Electric ju#



5/81

TOOLS EQUIPMENT

ITEM ITEM

,ransparenc( acetate ,oilet Cadd(

*hite Board Carpet s2eeper

*hiteoard Markers -acuum cleaner 3dr( and 2et

*hiteoard Eraser Polisher 3electric 2ith complete

accessories

Markin# Pen *ashers

Stationer( !r(er

'inen 3/or sin#le ed and doule ed Flat iron

"lass2are ronin# Board

Cutler( Steam pressers

,ea Sortin# shelves

Co//ee !r(in# cleanin# machine

Su#ar *ashers

Milk !r(er

Biscuits Flat ironBeds 3Sin#le Cleaning agents

Bed 35ueen Cleanin# !eter#ent

+ol( Bile 'i)uid !eter#ent

Slippers Cleanin# Solution

Flashli#ht Saniti0in# A#ents

'i#ht /ittin#s Faric So/tener

Mirrors Chlorine Bleach

*ardroes Protective clothing

+an#ers AllPurpose !eter#ent

Ashtra(s Stain $emovin# A#ents-ariet( o/ linen and clothin# items

and /arics

Furniture and /loor polishers

Discretionary sulies Air Freshener

Fruit6 Pesticides

Bevera#es !eodori0ers

Chocolates ,oilet !isin/ectant

Training resources! "aterials Overalls

Enterprise promotional materials 7ackets

'ocal tourist in/ormation Aprons

Ma#a0ines "o##les

8e2spapers Masks

'od#in# a#reement +ead2ear

+ousekeepin# te%tooks& re/erences *aterproo/ clothin# and /oot2ear

C8C (OUSE9EEPIN NC II <


6/81

ASSESSMENT MET(OD

I!di,idu#& #!d rou) de-o!s"r#"io! @Pr#c"ic#& #))&ic#"io!

5ri""e! e=#-i!#"io!

I!di,idu#& re)or"

COURSE DELIVERB @MET(ODOLOB rou) Discussio!

De-o!s"r#"io!

Fi&- Vie%i!

Modur i!s"ruc"io!

Pr#c"ic#& #))&ic#"io!

Re)or"i!

I!dus"r+ i--ersio!

E&e#r!i!

QUALIFICATION OF INSTRUCTORS;TRAINERS:

Mus" /e # ho&der o* N#"io!#& TVET Tr#i!er Cer"i*ic#"e I @TM I #!d NC

Mus" /e )h+sic#&&+ #!d -e!"#&&+ *i"

(#,e #" &e#s" +e#rs o/;i!dus"r+ e=)erie!ce



7/81

MODU*ES O/ INSTRUCTION

BASIC COMPETENCIES

HOUSEKEEPING NCII

C8C (OUSE9EEPIN NC II >


8/81

8ASIC COMPETENCB : COMMUNICATIONSUNIT OF COMPETENCB : PARTICIPATE IN 0ORKP*ACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN 0ORKP*ACE COMMUNICATIONMODULE DESCRIPTOR : This -odu&e co,ers "he $!o%&ede' s$i&&s #!d #""i"udes

re.uired "o o/"#i!' i!"er)re" #!d co!,e+ i!*or-#"io! i!res)o!se "o %or$)ce re.uire-e!"s1

SUESTED DURATION : 4 hours

PREREQUISITE : Recei,e #!d Res)o!d "o 5or$)ce Co--u!ic#"io!1 @NC I

SUMMARB OF LEARNIN OUTCOMES:

U)o! co-)&e"io! o* "his -odu&e "he s"ude!"s; "r#i!ees %i&& /e #/&e "o:LO21 O/"#i! #!d co!,e+ %or$)ce i!*or-#"io!LO1 P#r"ici)#"e i! %or$)ce -ee"i! #!d discussio!1LO31 Co-)&e"e re&e,#!" %or$ re"ed

C8C (OUSE9EEPIN NC II


9/81

*O1 OBTAIN AND CON2EY 0ORKP*ACE IN/ORMATION

ASSESSMENT CRITERIA:

21 S)eci*ic re&e,#!" i!*or-#"io! is #ccessed *ro- #))ro)ri#"e sources11 E**ec"i,e .ues"io!i!' #c"i,e &is"e!i! #!d s)e#$i! s$i&&s #re used "o #"her #!d

co!,e+ i!*or-#"io!131 A))ro)ri#"e -ediu- is used "o "r#!s*er i!*or-#"io! #!d ide#s141 A))ro)ri#"e !o!,er/#& co--u!ic#"io! is used11 Perso!#& i!"er#c"io! is c#rried ou" c&e#r&+ #!d co!cise&+1

CONTENTS:

Co--u!ic#"io! )rocedures #!d s+s"e-s E**ec"i,e co--u!ic#"io!

5ri""e! co--u!ic#"io!

A/i&i"+ "o re"e "o )eo)&e o* soci#& r#!e i! "he %or$)ce

#"her #!d )ro,ide i!*or-#"io! i! res)o!se "o %or$)ce Re.uire-e!"s

CONDITIONS:

The s"ude!"s; "r#i!ees -us" /e )ro,ided %i"h "he *o&&o%i!:

F#= -#chi!e Te&e)ho!e

5ri"i! -#"eri#&s

I!"er!e"

MET(ODOLOIES:

rou) discussio!

I!"er#c"io!

Lec"ure

Re)or"ori#&

ASSESSMENT MET(ODS:

5ri""e! "es"

Pr#c"ic#&;)er*or-#!ce "es"

I!"er,ie%



10/81

*O3 PARTICIPATE IN 0ORKP*ACE MEETINGS AND DISCUSSIONS


21 Te#- -ee"i!s #re #""e!ded o! "i-e11 O%! o)i!io!s #re c&e#r&+ e=)ressed #!d "hose o* o"hers #re &is"e!ed "o %i"hou"

i!"erru)"io!131 Mee"i! i!)u"s #re co!sis"e!" %i"h "he -ee"i! )ur)ose #!d es"#/&ished

)ro"oco&s141 5or$)ce i!"er#c"io!s #re co!duc"ed i! # cour"eous -#!!er #))ro)ri#"e "o

cu&"ur#& /#c$rou!d #!d #u"hori"+ i! "he e!"er)rise )rocedures1


11/81

*.4 COMP*ETE RE*E2ANT 0ORK RE*ATED DOCUMENTS

ASSESSMENT CRTERIA:

21 R#!es o* *or-s re"i! "o co!di"io!s o* e-)&o+-e!" #re co-)&e"ed #ccur#"e&+#!d &ei/&+1

1 5or$)ce d#"# is recorded o! s"#!d#rd %or$)ce *or-s #!d docu-e!"s131 8#sic -#"he-#"ic#& )rocesses #re used *or rou"i!e c#&cu"io!s141 Errors i! recordi! i!*or-#"io! o! *or-s;docu-e!"s #re ide!"i*ied #!d rec"i*ied1


12/81

8ASIC COMPETENCB : TEAM 0ORKUNIT OF COMPETENCB : 0ORK IN A TEAM EN2IRONMENT

MODULE TITLE : 0ORKING IN A TEAM EN2IRONMENTMODULE DESCRIPTOR : This -odu&e co,ers "he $!o%&ede' s$i&&s' #!d #""i"udes

re.uired "o re"e i! # %or$ /#sed e!,iro!-e!"1

SUESTED DURATION : 4 hoursPREREQUISITE : TEAM5OR9 @NC I


U)o! co-)&e"io! o* "his -odu&e' "he s"ude!"s; "r#i!ees %i&& /e #/&e "o:

LO21 Descri/e "e#- ro&e #!d sco)eLO1 Ide!"i*+ o%! ro&e #!d res)o!si/i&i"+ %i"hi! "e#-

LO31 5or$ #s # "e#- -e-/er



13/81

*O1 DESCRIBE TEAM RO*E AND SCOPE


21 The ro&e #!d o/ec"i,e o* "he "e#- is ide!"i*ied *ro- #,#i/&e sources o*

i!*or-#"io!

1 Te#- )#r#-e"ers' re)or"i! re"io!shi)s #!d res)o!si/i&i"ies #re ide!"i*ied *ro-"e#- discussio!s #!d #))ro)ri#"e e="er!#& sources

CONTENTS:

,eam structure

,eam roles

CONDITIONS:


S"#!d#rd o)er#"i! )rocedure @SOP o* %or$)ce

Go/ )rocedures

C&ie!";su))&ier i!s"ruc"io!s

Qu#&i"+ s"#!d#rds

Or#!i7#"io!#& or e="er!#& )erso!!e&

MET(ODOLOIES:

rou) discussio!;i!"er#c"io!

C#se s"udies

Si-u"io!

ASSESSMENT MET(ODS:

5ri""e! "es"

O/ser,#"io!

Si-u"io!

Ro&e )+i!



14/81

*O3 IDENTI/Y O0N RO*E AND RESPONSIBI*ITY 0ITHIN TEAM


21 I!di,idu#& ro&e #!d res)o!si/i&i"ies %i"hi! "he "e#- e!,iro!-e!" #re ide!"i*ied

1 Ro&es #!d res)o!si/i&i"+ o* o"her "e#- -e-/ers #re ide!"i*ied #!d reco!i7ed

31 Re)or"i! re"io!shi)s %i"hi! "e#- #!d e="er!#& "o "e#- #re ide!"i*ied

CONTENTS:

Co--u!ic#"io! )rocess

Te#- s"ruc"ure;"e#- ro&es

rou) )!!i! #!d decisio! -#$i!

CONDITIONS:

The s"ude!"s;"r#i!ees -us" /e )ro,ided %i"h "he *o&&o%i!:

SOP o* %or$)ce

Go/ )rocedures

Or#!i7#"io! or e="er!#& )erso!!e&

MET(ODOLOIES:


C#se s"udies

Si-u"io!

ASSESSMENT MET(ODS:

O/ser,#"io! o* %or$ #c"i,i"ies

O/ser,#"io! "hrouh si-u"io! or ro&e )+

C#se s"udies #!d sce!#rios1



15/81

*O4 0ORK AS A TEAM MEMBER


1. E**ec"i,e #!d #))ro)ri#"e *or-s o* co--u!ic#"io!s used #!d i!"er#c"io!s

u!der"#$e! %i"h "e#- -e-/ers %ho co!"ri/u"e "o $!o%! "e#- #c"i,i"ies #!d

o/ec"i,es2. E**ec"i,e #!d #))ro)ri#"e co!"ri/u"io!s -#de "o co-)&e-e!" "e#- #c"i,i"ies #!d

o/ec"i,es' /#sed o! i!di,idu#& s$i&&s #!d co-)e"e!cies #!d workplace context

3. O/ser,ed )ro"oco&s i! re)or"i! usi! s"#!d#rd o)er#"i! )rocedures

4. Co!"ri/u"e "o "he de,e&o)-e!" o* "e#- %or$ )!s /#sed o! #! u!ders"#!di! o*

"e#-s ro&e #!d o/ec"i,es #!d i!di,idu#& co-)e"e!cies o* "he -e-/ers

CONTENTS:

Co--u!ic#"io! )rocess

Te#- ro&es

rou) )!!i!

Co--u!ic#"e #))ro)ri#"e&+' co!sis"e!" %i"h "he

cu&"ure o* "he %or$)ce

CONDITIONS:


SOP o* %or$)ce Go/ )rocedures

Or#!i7#"io! or e="er!#& )erso!!e&

MET(ODOLOIES:


C#se s"udies

Si-u"io!

ASSESSMENT MET(ODS: O/ser,#"io! o* %or$ #c"i,i"ies

O/ser,#"io! "hrouh si-u"io! or ro&e )+

C#se s"udies #!d sce!#rios1

C8C (OUSE9EEPIN NC II 2<


16/81

UNIT OF COMPETENCB : PRACTICE CAREER PRO/ESSIONA*ISM

MODULE TITLE : PRACTICING CAREER PRO/ESSIONA*ISMMODULE DESCRIPTOR : This -odu&e co,ers "he $!o%&ede' s$i&&s #!d #""i"udes i!

)ro-o"i! c#reer ro%"h #!d #d,#!ce-e!"' s)eci*ic#&&+ "oi!"er#"e )erso!#& o/ec"i,es %i"h or#!i7#"io!#& o#&s se"#!d -ee" %or$ )riori"ies #!d -#i!"#i! )ro*essio!#& ro%"h#!d de,e&o)-e!"1


SUMMARB OF LEARNIN OUTCOMES:U)o! co-)&e"io! o* "his -odu&e' "he "r#i!ee;s"ude!" -us" /e #/&e "o:

LO21 I!"er#"e )erso!#& o/ec"i,es %i"h or#!i7#"io!#& o#&s

LO1 Se" #!d -ee" %or$ )riori"iesLO31 M#i!"#i! )ro*essio!#& ro%"h #!d de,e&o)-e!"



17/81

*O1 INTEGRATE PERSONA* OB5ECTI2ES 0ITH ORGANI6ATIONA* GOA*S


21 Perso!#& ro%"h #!d %or$ )!s #re )ursued "o%#rds i-)ro,i! "he .u#&i*ic#"io!s

se" *or "he )ro*essio!

1 I!"r# #!d i!"er)erso!#& re"io!shi)s #re -#i!"#i!ed i! "he course o* -#!#i!o!ese&* /#sed o! )er*or-#!ce e,#&u#"io!

31 Co--i"-e!" "o "he or#!i7#"io! #!d i"s o#& is de-o!s"r#"ed i! "he )er*or-#!ce

o* du"ies

CONTENTS:

Perso!#& de,e&o)-e!"soci#& #s)ec"s: i!"r# #!d

i!"er)erso!#& de,e&o)-e!" Or#!i7#"io!#& o#&s

5or$ ,#&ues #!d e"hics @Code o* Co!duc"' Code o*E"hics' e"c1

Co-)#!+ )o&icies

CONDITIONS:


5or$)ce

Code o* e"hics

Or#!i7#"io!#& o#&s (#!d ou"s #!d Perso!#& de,e&o)-e!"soci#&

#s)ec"s CDs' V(S "#)es' "r#!s)#re!cies

MET(ODOLOIES:

I!"er#c"i,e &ec"ure

Si-u"io!

De-o!s"r#"io!

Se&*)#ced i!s"ruc"io!

ASSESSMENT MET(ODS:

Ro&e )+

I!"er,ie%

5ri""e! e=#-i!#"io!

C8C (OUSE9EEPIN NC II 2>


18/81

*O3 SET AND MEET 0ORK PRIORITIES


21 Co-)e"i! de-#!ds #re )riori"i7ed "o #chie,e )erso!#&' "e#- #!d

or#!i7#"io!#& o#&s #!d o/ec"i,es1

1 Resources #re u"i&i7ed e**icie!"&+ #!d e**ec"i,e&+ "o -#!#e %or$)riori"ies #!d co--i"-e!"s

31 Pr#c"ices #&o! eco!o-ic use #!d -#i!"e!#!ce o* e.ui)-e!" #!d

*#ci&i"ies #re *o&&o%ed #s )er es"#/&ished )rocedures

CONTENTS:

Or#!i7#"io!#& 9e+ Resu&" Are#s @9RA

5or$ ,#&ues #!d e"hic#& s"#!d#rds

Co-)#!+ )o&icies o! "he use #!d -#i!"e!#!ce o*

e.ui)-e!"

CONDITIONS:

The s"ude!"s; "r#i!ees -us" /e )ro,ided %i"h "he *o&&o%i!

(#!d ou"s o!

Or#!i7#"io!#& 9RA 5or$ ,#&ues #!d e"hics Co-)#!+ )o&icies #!d s"#!d#rds

S#-)&e o/ "#re"s Le#r!i! uides

CDs' V(S "#)es' "r#!s)#re!cies

MET(ODOLOIES:

I!"er#c"i,e &ec"ure

rou) discussio!

S"ruc"ured #c"i,i"+

De-o!s"r#"io!

ASSESSMENT MET(ODS:

Ro&e )+

I!"er,ie%

5ri""e! e=#-i!#"io!



19/81

*O4 MAINTAIN PRO/ESSIONA* GRO0TH AND DE2E*OPMENT


21 Trainings and career opportunities#re ide!"i*ied #!d #,#i&ed o* /#sed o! o/

re.uire-e!"s

1 Recognitions #re souh";recei,ed #!d de-o!s"r#"ed #s )roo* o* c#reer#d,#!ce-e!"

31 Licenses and/or certifications re&e,#!" "o o/ #!d c#reer #re o/"#i!ed #!d

re!e%ed

CONTENTS:

Qu#&i*ic#"io! s"#!d#rds

e!der #!d de,e&o)-e!" @AD se!si"i,i"+

Pro*essio!#&is- i! "he %or$)ce

Lis" o* )ro*essio!#& &ice!ses

CONDITIONS:

The s"ude!"s;"r#i!ees -us" /e )ro,ided %i"h "he *o&&o%i!

Qu#&i"+ s"#!d#rds

AD h#!dou"s

CDs' V(S "#)es o! )ro*essio!#&is- i! "he

%or$)ce

Pro*essio!#& &ice!ses s#-)&es

MET(ODOLOIES:

I!"er#c"i,e &ec"ure

Fi&- ,ie%i!

Ro&e )+;si-u"io!

rou) discussio!

ASSESSMENT MET(ODS:

De-o!s"r#"io!

I!"er,ie%

5ri""e! e=#-i!#"io!

Por"*o&io #ssess-e!"



20/81

UNIT OF COMPETENCB : PRACTICE OCCUPATIONA* HEA*TH AND SA/ETYPROCEDURES

MODULE TITLE : PRACTICING OCCUPATIONA* HEA*TH AND SA/ETYPROCEDURES

MODULE DESCRIPTOR : This -odu&e co,ers "he $!o%&ede' s$i&&s #!d #""i"udesre.uired "o co-)&+ %i"h "he reu"or+ #!d or#!i7#"io!#&re.uire-e!"s *or occu)#"io!#& he#&"h #!d s#*e"+ such #side!"i*+i!' e,#&u#"i! #!d -#i!"#i!i! occu)#"io!#& he#&"h#!d s#*e"+ @O(S #%#re!ess1



U)o! co-)&e"io! o* "his -odu&e' "he "r#i!ee;s"ude!" -us" /e #/&e "o:LO21 Ide!"i"+ h#7#rds #!d ris$sLO1 E,#&u#"e h#7#rds #!d ris$sLO31 Co!"ro& h#7#rds #!d ris$s

LO41 M#i!"#i! O(S #%#re!ess

C8C (OUSE9EEPIN NC II ?


21/81

*O1 IDENTI/Y HA6ARDS AND RISKS


21 S#*e"+ reu"io!s #!d %or$)ce s#*e"+ #!d h#7#rd co!"ro& )r#c"ices #!d

)rocedures #re cri*ied #!d e=)i!ed /#sed o! or#!i7#"io! )rocedures

1 (#7#rds;ris$s i! "he %or$)ce #!d "heir corres)o!di! i!dic#"ors #re ide!"i*ied "o-i!i-i7e or e&i-i!#"e ris$ "o co%or$ers' %or$)ce #!d e!,iro!-e!" i!

#ccord#!ce %i"h or#!i7#"io! )rocedures

31 Co!"i!e!c+ -e#sures duri! %or$)ce #ccide!"s' *ire #!d o"her e-ere!cies

#re reco!i7ed #!d es"#/&ished i! #ccord#!ce %i"h or#!i7#"io! )rocedures

CONTENTS:

(#7#rds #!d ris$s ide!"i*ic#"io! #!d co!"ro&

Or#!i7#"io!#& s#*e"+ #!d he#&"h )ro"oco&

Thresho&d &i-i" ,#&ue @TLV O(S i!dic#"ors

CONDITIONS:


5or$)ce

Perso!#& )ro"ec"i,e e.ui)-e!" @PPE

Le#r!i! uides

(#!dou"s Or#!i7#"io!#& s#*e"+ #!d he#&"h )ro"oco& O(S i!dic#"ors Thresho&d &i-i" ,#&ue (#7#rds;ris$ ide!"i*ic#"io! #!d co!"ro&


MET(ODOLOIES:

I!"er#c"i,e &ec"ure

Si-u"io!

S+-)osiu- rou) d+!#-ics

ASSESSMENT MET(ODS:

Si"u#"io! #!#&+sis

I!"er,ie%

Pr#c"ic#& e=#-i!#"io!

5ri""e! e=#-i!#"io!



22/81

*O3 E2A*UATE HA6ARDS AND RISKS


21 Ter-s o* -#=i-u- "o&er#/&e &i-i"s %hich %he! e=ceeded %i&& resu&" i! h#r- or

d#-#e #re ide!"i*ied /#sed o! "hresho&d &i-i" ,#&ues @TLV

1 E**ec"s o* "he h#7#rds #re de"er-i!ed31 O(S issues #!d;or co!cer!s #!d ide!"i*ied s#*e"+ h#7#rds #re re)or"ed "o

desi!#"ed )erso!!e& i! #ccord#!ce %i"h %or$)ce re.uire-e!"s #!d re&e,#!"

%or$)ce O(S &eis"io!

CONTENTS:

TLV "#/&e

Phi&i))i!e O(S s"#!d#rds

E**ec"s o* h#7#rds i! "he %or$)ce

Ero!o-ics

ECC Reu"io!s

CONDITIONS:


(#!d ou"s o!

Phi&i))i!e O(S s"#!d#rds E**ec"s o* h#7#rds i! "he %or$)ce Ero!o-ics ECC reu"io!s

TLV "#/&e


MET(ODOLOIES:

I!"er#c"i,e &ec"ure

Si"u#"io! #!#&+sis

S+-)osiu-

Fi&- ,ie%i!

rou) d+!#-ics

ASSESSMENT MET(ODS:

I!"er,ie%

5ri""e! e=#-i!#"io!

Si-u"io!



23/81

*O4 CONTRO* HA6ARDS AND RISKS


21 Occu)#"io!#& (e#&"h #!d S#*e"+ @O(S )rocedures *or co!"ro&&i! h#7#rds;ris$s i!

%or$)ce #re co!sis"e!"&+ *o&&o%ed

1 Procedures *or de#&i! %i"h %or$)ce #ccide!"s' *ire #!d e-ere!cies #re*o&&o%ed i! #ccord#!ce %i"h or#!i7#"io! O(S )o&icies

31 Perso!#& )ro"ec"i,e e.ui)-e!" @PPE is correc"&+ used i! #ccord#!ce %i"h

or#!i7#"io! O(S )rocedures #!d )r#c"ices

41 A))ro)ri#"e #ssis"#!ce is )ro,ided i! "he e,e!" o* # %or$)ce e-ere!c+ i!

#ccord#!ce %i"h es"#/&ished or#!i7#"io! )ro"oco&

CONTENTS:

Ph+sic#& h#7#rds H i-)#c"' i&&u-i!#"io!' )ressure' !oise' ,i/r#"io!' "e-)er#"ure'

r#di#"io! 8io&oic#& h#7#rds /#c"eri#' ,iruses' )!"s' )#r#si"es' -i"es' -o&ds' *u!i'i!sec"s

Che-ic#& h#7#rds H dus"s' *i/ers' -is"s' *u-es' s-o$e' #sses' ,#)ors

CONDITIONS:


(#!d ou"s o!

S#*e"+ Reu"io!s C&e#! #ir #c" E&ec"ric#& #!d *ire s#*e"+ code 5#s"e -#!#e-e!" Dis#s"er )re)#red!ess #!d -#!#e-e!" Co!"i!e!c+ -e#sures #!d )rocedures

O(S )erso!#& records

PPE


MET(ODOLOIES:

I!"er#c"i,e &ec"ure S+-)osiu-

Fi&- ,ie%i!

rou) d+!#-ics


ASSESSMENT MET(ODS:

5ri""e! e=#-i!#"io!

I!"er,ie%

C#se;si"u#"io! #!#&+sis

Si-u"io!



24/81

*O- MAINTAIN OCCUPATIONA* HEA*TH AND SA/ETY A0ARENESS


21 E-ere!c+re"ed dri&&s #!d "r#i!i!s #re )#r"ici)#"ed i! #s )er es"#/&ished

or#!i7#"io! uide&i!es #!d )rocedures

1 O(S )erso!#& records #re co-)&e"ed #!d u)d#"ed i! #ccord#!ce %i"h %or$)cere.uire-e!"s

CONTENTS:

O)er#"io!#& he#&"h #!d s#*e"+ )rocedure' )r#c"ices

#!d reu"io!s E-ere!c+re"ed dri&&s #!d "r#i!i!


(e#&"h records

CONDITIONS:


5or$)ce

PPE



(e#&"h record

MET(ODOLOIES:

I!"er#c"i,e &ec"ure

Si-u"io!

S+-)osiu-

Fi&- ,ie%i!

rou) d+!#-ics

ASSESSMENT MET(ODS:

De-o!s"r#"io! I!"er,ie%

5ri""e! e=#-i!#"io!

Por"*o&io #ssess-e!"



25/81


COMMON COMPETENCIES

HOUSEKEEPING NC II

C8C (OUSE9EEPIN NC II <


26/81

UNIT OF COMPETENCB : DE2E*OP AND UPDATE INDUSTRY KNO0*EDGE

MODULE TITLE : DE2E*OPING AND UPDATE INDUSTRY KNO0*EDGE

MODULE DESCRIPTOR : This -odu&e co,ers "he $!o%&ede' s$i&&s #!d #""i"udesre.uired "o #ccess' i!cre#se #!d u)d#"e i!dus"r+

$!o%&ede1



U)o! co-)&e"io! o* "his -odu&e' "he "r#i!ees;s"ude!"s shou&d /e #/&e "o:

LO21 See$ i!*or-#"io! o! "he i!dus"r+

LO1 U)d#"e i!dus"r+ $!o%&ede



27/81

*O1 SEEK IN/ORMATION ON THE INDUSTRY


21 Sources o* i!*or-#"io! o! "he i!dus"r+ #re correc"&+ ide!"i*ied #!d #ccessed

1 I!*or-#"io! "o #ssis" e**ec"i,e %or$ )er*or-#!ce is o/"#i!ed i! &i!e %i"h o/re.uire-e!"s

31 S)eci*ic i!*or-#"io! o! sec"or o* %or$ is #ccessed #!d u)d#"ed

41 I!dus"r+ i!*or-#"io! is correc"&+ #))&ied "o d#+"od#+ %or$ #c"i,i"ies

CONTENTS:

Re#d+ s$i&&s !eeded "o #ccess i!dus"r+ i!*or-#"io!

I!dus"r+ i!*or-#"io! sources

CONDITIONS:


-edi#

re*ere!ce /oo$s

&i/r#ries

u!io!s

i!dus"r+ #ssoci#"io!s

i!dus"r+ our!#&s i!"er!e"

)erso!#& o/ser,#"io! #!d e=)erie!ce

MET(ODOLOIES:

Se&* )#ced;-odur

De-o!s"r#"io!

S-#&& rou) discussio!

Dis"#!ce educ#"io!

ASSESSMENT MET(ODS

5ri""e!;Or#& e=#-i!#"io!

Pr#c"ic#& de-o!s"r#"io!



28/81

*O3 UPDATE INDUSTRY KNO0*EDGE


21 I!*or-#& #!d;or *or-#& rese#rch is used "o u)d#"e e!er#& $!o%&ede o* "hei!dus"r+

1 U)d#"ed $!o%&ede is sh#red %i"h cus"o-ers #!d co&&e#ues #s #))ro)ri#"e

#!d i!cor)or#"ed i!"o d#+"od#+ %or$i! #c"i,i"ies

CONTENTS:

Ti-e -#!#e-e!"

8#sic co-)e"e!c+ s$i&&s !eeded "o #ccess "he i!"er!e"

CONDITIONS:


i!"er!e"

)erso!#& co-)u"er

re*ere!ce /oo$

MET(ODOLOIES:

Se&* )#ced;-odur

De-o!s"r#"io!


Dis"#!ce educ#"io!

ASSESSMENT MET(ODS

5ri""e!;or#& e=#-i!#"io!




29/81

UNIT OF COMPETENCB : OBSER2E 0ORKP*ACE HYGIENE PROCEDURES

MODULE TITLE : OBSER2ING 0ORKP*ACE HYGIENE PROCEDURES

MODULE DESCRIPTOR : This -odu&e co,ers "he $!o%&ede' s$i&&s #!d #""i"udes i!o/ser,i! %or$)ce h+ie!e )rocedures1




LO2 Fo&&o% h+ie!e )rocedures

LO Ide!"i*+ #!d )re,e!" h+ie!e ris$s



30/81

*O1 /O**O0 HYGIENE PROCEDURES


21 5or$)ce h+ie!e )rocedures #re i-)&e-e!"ed i! &i!e %i"h e!"er)rise #!d

&e#& re.uire-e!"s

1 (#!d&i! #!d s"or#e o* i"e-s #re u!der"#$e! i! &i!e %i"h e!"er)rise #!d &e#&

re.uire-e!"s

CONTENTS:

T+)ic#& h+ie!e #!d co!"ro& )rocedures i! "he hos)i"#&i"+ #!d "ouris- i!dus"ries

O,er,ie% o* &eis"io! #!d reu"io! i! re"io! "o *ood h#!d&i!' )erso!#& #!d

e!er#& h+ie!e

A/i&i"+ "o *o&&o% correc" )rocedures #!d i!s"ruc"io!s

CONDITIONS:


S#*e #!d h+ie!ic h#!d&i! o* *ood #!d /e,er#e

Reur h#!d %#shi!

Correc" *ood s"or#e

A))ro)ri#"e #!d c&e#! c&o"hi!

A,oid#!ce o* crossco!"#-i!#"io! S#*e h#!d&i! dis)os#& o* &i!e! #!d u!dr+

A))ro)ri#"e h#!d&i! #!d dis)os#& o* #r/#e

C&e#!i! #!d s#!i"i7i! )rocedures

Perso!#& h+ie!e

MET(ODOLOIES:

Se&* )#ced;-odur

De-o!s"r#"io!


Dis"#!ce educ#"io!

ASSESSMENT MET(ODS

5ri""e!;Or#& e=#-i!#"io!


C8C (OUSE9EEPIN NC II 3?


31/81


32/81

UNIT OF COMPETENCB : PER/ORM COMPUTER OPERATIONS

MODULE TITLE : PER/ORMING COMPUTER OPERATIONS

MODULE DESCRIPTION : This -odu&e co,ers "he $!o%&ede' s$i&&s #!d #""i"udes!eeded "o )er*or- co-)u"er o)er#"io!s1 This i!c&udes i!

)u""i!' #ccessi!' )roduci! #!d "r#!s*erri! d#"# usi!#))ro)ri#"e h#rd%#re #!d so*"%#re1

SUESTED DURATION : 3 hours


A" "he co-)&e"io! o* "he -odu&e "he "r#i!ees;s"ude!"s shou&d /e #/&e "o:

LO21 P! #!d )re)#re *or "#s$ "o /e u!der"#$e!

LO1 I!)u" d#"# i!"o co-)u"er

LO31 Access i!*or-#"io! usi! co-)u"er

LO41 Produce;ou")u" d#"# usi! co-)u"er s+s"e-

LO


33/81

*O1 P*AN AND PREPARE /OR TASK TO BE UNDERTAKEN


21 Re.uire-e!"s o* "#s$ #re de"er-i!ed

1 A))ro)ri#"e h#rd%#re #!d so*"%#re is se&ec"ed #ccordi! "o "#s$ #ssi!ed #!d

re.uired ou"co-e

31 T#s$ is )!!ed "o e!sure O( S uide&i!es #!d )rocedures #re *o&&o%ed

CONTENTS: M#i! "+)es o* co-)u"ers #!d /#sic *e#"ures o* di**ere!" o)er#"i! s+s"e-s

M#i! )#r"s o* # co-)u"er

S"or#e de,ices #!d /#sic c#"eories o* -e-or+

T+)es o* so*"%#re

Peri)her#& de,ices

CONDITION:The "r#i!ees;s"ude!"s -us" /e )ro,ided %i"h "he *o&&o%i!:

E.ui)-e!" #!d #ccessories

- Perso!#& co-)u"er- Ne"%or$ s+s"e-- Co--u!ic#"io! e.ui)-e!"- Pri!"er- Sc#!!er- 9e+/o#rd- Mouse

Su))&ies #!d -#"eri#&s

- O**ice su))&ies- Dis$e""es- CDs- Ji) dis$s

Too&s

- Se" o* scre% dri,er

Le#r!i! -#"eri#&s

- Le#r!i! e&e-e!"s;#c"i,i"+ shee"s- M#!u*#c"urers -#!u#&

MET(ODOLOIES: Se&*)#ced;-odur

De-o!s"r#"io!


Dis"#!ce educ#"io!

ASSESSMENT MET(ODS:

5ri""e!;or#& e=#-i!#"io!


i!"er,ie%



34/81

*O3 INPUT DATA INTO COMPUTER

ASSESSMENT CRITERIA:21 D#"# #re e!"ered i!"o "he co-)u"er usi! #))ro)ri#"e )ror#-;#))&ic#"io! i!

#ccord#!ce %i"h co-)#!+ )rocedures

1 Accur#c+ o* i!*or-#"io! is chec$ed #!d i!*or-#"io! is s#,ed i! #ccord#!ce %i"h

s"#!d#rd o)er#"i! )rocedures

31 I!)u""ed d#"# #re s"ored i! s"or#e -edi# #ccordi! "o re.uire-e!"s

41 5or$ is )er*or-ed %i"hi! ero!o-ic uide&i!es

CONTENTS:

8#sic ero!o-ics o* $e+/o#rd #!d co-)u"er use

CONDITION:

The "r#i!ees;s"ude!"s -us" /e )ro,ided %i"h "he *o&&o%i!:


Perso!#& co-)u"erNe"%or$ s+s"e-

Co--u!ic#"io! e.ui)-e!" Pri!"er Sc#!!er 9e+/o#rd Mouse


O**ice su))&ies Dis$e""es CDs Ji) dis$s

Too&s


Le#r!i! -#"eri#&s


MET(ODOLOIES:

Se&*)#ced;-odur

De-o!s"r#"io!


Dis"#!ce educ#"io!

ASSESSMENT MET(ODS:

5ri""e!;or#& e=#-i!#"io!


i!"er,ie%



35/81

*O4 ACCES IN/ORMATION USING COMPUTER


21 Correc" )ror#-;#))&ic#"io! is se&ec"ed /#sed o! o/ re.uire-e!"s1 Pror#-;#))&ic#"io! co!"#i!i! "he i!*or-#"io! re.uired is #ccessed #ccordi!

"o co-)#!+ )rocedures

31 Des$"o) ico!s #re correc"&+ se&ec"ed' o)e!ed #!d c&osed *or !#,i#"io!

)ur)oses

41 9e+/o#rd "ech!i.ues #re c#rried ou" i! &i!e %i"h O( S re.uire-e!"s *or s#*e

use o* $e+/o#rds

CONTENTS:

S"or#e de,ices #!d /#sic c#"eories o* -e-or+

O( S )ri!ci)&es #!d res)o!si/i&i"ies

CONDITION:



- Perso!#& co-)u"er- Ne"%or$ s+s"e-

-Co--u!ic#"io! e.ui)-e!"

- Pri!"er- Sc#!!er- 9e+/o#rd- Mouse


- O**ice su))&ies- Dis$e""es- CDs- Ji) dis$s

Too&s

-Se" o* scre% dri,er

Le#r!i! -#"eri#&s


MET(ODOLOIES:

Se&*)#ced;-odur

De-o!s"r#"io!


Dis"#!ce educ#"io!

ASSESSMENT MET(ODS



36/81

5ri""e!;or#& e=#-i!#"io!


i!"er,ie%



37/81

*O- PRODUCE7OUTPUT DATA USING COMPUTER SYSTEM

ASSESSMENT CRITERIA:21 E!"ered d#"# #re )rocessed usi! #))ro)ri#"e so*"%#re co--#!ds

1 D#"# #re )ri!"ed ou" #s re.uired usi! co-)u"er h#rd%#re;)eri)her#& de,ices i!

#ccord#!ce %i"h s"#!d#rd o)er#"i! )rocedures

31 Fi&es #!d d#"# #re "r#!s*erred /e"%ee! co-)#"i/&e s+s"e-s usi! co-)u"er

so*"%#re' h#rd%#re; )eri)her#& de,ices i! #ccord#!ce %i"h s"#!d#rd o)er#"i!

)rocedures

CONTENTS:

Used #))ro)ri#"e de,ices #!d )rocedures "o "r#!s*er *i&es;d#"# #ccur#"e&+

CONDITION:



- Perso!#& co-)u"er- Ne"%or$ s+s"e-- Co--u!ic#"io! e.ui)-e!"- Pri!"er- Sc#!!er- 9e+/o#rd- Mouse

Su))&ies #!d -#"eri#&s- O**ice su))&ies- Dis$e""es- CDs- Ji) dis$s

Too&s


Le#r!i! -#"eri#&s


MET(ODOLOIES:

Se&*)#ced;-odur

De-o!s"r#"io!


Dis"#!ce educ#"io!

ASSESSMENT MET(ODS

5ri""e!;or#& e=#-i!#"io!

Pr#c"ic#& de-o!s"r#"io! i!"er,ie%



38/81


39/81

i!"er,ie%

UNIT OF COMPETENCB : PER/ORM 0ORKP*ACE SA/ETY PRACTICES

MODULE TITLE : PER/ORMING 0ORKP*ACE SA/ETY PRACTICES

MODULE DESCRIPTOR : This -odu&e co,ers "he $!o%&ede' s$i&&s #!d #""i"udes i!*o&&o%i! he#&"h' s#*e"+ #!d securi"+ )r#c"ices1 I" i!c&udesde#&i! %i"h e-ere!c+ si"u#"io!s #!d -#i!"#i!i! s#*e)erso!#& s"#!d#rd1




LO21 Fo&&o% %or$)ce )rocedures *or he#&"h' s#*e"+ #!d securi"+ )r#c"ices

LO1 De#& %i"h e-ere!c+ si"u#"io!s

LO31 M#i!"#i! s#*e )erso!#& )rese!"#"io! s"#!d#rds



40/81

*O1 /O**O0 0ORKP*ACE PROCEDURE /OR HEA*TH9 SA/ETY AND SA/ETYPRACTICES


21 Correc" he#&"h' s#*e"+ #!d securi"+ )rocedures #re *o&&o%ed i! &i!e %i"h

&eis"io!' reu"io!s #!d e!"er)rise )rocedures

1 8re#ches o* he#&"h' s#*e"+ #!d securi"+ )rocedures #re ide!"i*ied #!d re)or"ed

i! &i!e %i"h e!"er)rise )rocedure

31 Sus)icious /eh#,ior or u!usu#& occurre!ce #re re)or"ed i! &i!e %i"h e!"er)rise

)rocedure

CONTENTS:

S+s"e-s' Processes #!d O)er#"io!s

5or$)ce he#&"h' s#*e"+ #!d securi"+ )rocedures E-ere!c+ )rocedures

Perso!#& )rese!"#"io!

CONDITIONS:


M#!u#&s

(#!d/oo$ s#*e"+ #!d securi"+

Re)or" @s#-)&e

MET(ODOLOIES:

Se&* )#ced;-odur

De-o!s"r#"io!


Dis"#!ce educ#"io!

ASSESSMENT MET(ODS

5ri""e!;Or#& e=#-i!#"io! Pr#c"ic#& de-o!s"r#"io!



41/81

*O3 DEA* 0ITH EMERGENGY SITUATIONS


21 E-ere!c+ #!d )o"e!"i#& e-ere!c+ si"u#"io!s #re reco!i7ed #!d #))ro)ri#"e

#c"io! #re "#$e! %i"hi! i!di,idu#&s sco)e o* res)o!si/i&i"+

1 E-ere!c+ )rocedures #re *o&&o%ed i! &i!e %i"h e!"er)rise )rocedures

31 Assis"#!ce is souh" *ro- co&&e#ues "o reso&,e or res)o!d "o e-ere!c+

si"u#"io!s

41 De"#i&s o* e-ere!c+ si"u#"io!s #re re)or"ed i! &i!e %i"h e!"er)rise )rocedures

CONTENTS:

Co--u!ic#"io!

I!"er#c"i,e co--u!ic#"io! %i"h o"hers

I!"er)erso!#& s$i&&s

ood %or$i! #""i"ude

A/i&i"+ "o %or$ .uie"&+0 %i"h coo)er#"io!0 )#"ie!ce' c#re*u&!ess' c&e#!&i!ess

#!d #es"he"ic ,#&ues

A/i&i"+ "o *ocus o! "#s$ #" h#!d

S+s"e-s' Processes #!d O)er#"io!s

5or$)ce he#&"h' s#*e"+ #!d securi"+ )rocedures

E-ere!c+ )rocedures

Perso!#& )rese!"#"io!

CONDITIONS:


E-ere!c+ )rocedure -#!u#&s

(#!d/oo$ s#*e"+ #!d securi"+

Re)or"

E-ere!c+ dri&&s H i!s"ruc"io!;uide&i!es

MET(ODOLOIES:

Se&* )#ced;-odur

De-o!s"r#"io!


Dis"#!ce educ#"io!

ASSESSMENT MET(ODS:

5ri""e!;Or#& e=#-i!#"io!


O/ser,#"io!



42/81

*O4 MAINTAIN SA/E PERSONA* PRESENTATION STANDARDS

ASSESSMENT CRITERION:

21 S#*e )erso!#& s"#!d#rds #re ide!"i*ied #!d *o&&o%ed i! &i!e %i"h %or$)ce1

CONTENTS:

Use o* PPE

S#*e #!d )ro)er )os"ure1

CONDITIONS:

S"ude!"s;"r#i!ees -us" /e )ro,ided %i"h "he *o&&o%i!:

(#!dsou"

Fi&- ; ,ideo c&i)s

MET(ODOLOIES:

Lec"ure; de-o!s"r#"io!


rou) discussio!

Fi&- sho%i!

ASSESSMENT MET(ODS:

(#!dso!

Direc" o/ser,#"io!


Ro&e)+i!; si-u"io!

Dr#-#"i7#"io! ; *ire dri&&



43/81

98, OF COMPE,E8C: ; PRO#IDE E$$ECTI#E CUSTOMER SER#ICE

MO!9'E ,,'E ; PRO#IDIN% E$$ECTI#E CUSTOMER SER#ICE

MODULE DESCRIPTOR : This -odu&e co,ers "he $!o%&ede' s$i&&s #!d #""i"ude i!

)ro,idi! e**ec"i,e cus"o-er ser,ice1



U)o! co-)&e"io! o* "his -odu&e' "he "r#i!ee;s"ude!" -us" /e #/&e "o:

LO21 ree" cus"o-er

LO1 Ide!"i*+ cus"o-er !eeds

LO31 De&i,er ser,ice "o cus"o-er

LO41 (#!d&e .ueries "hrouh "e&e)ho!e' *#= -#chi!e' i!"er!e" #!d e-#i&

LO


44/81

*O1 GREET CUSTOMERS


21 ues"s #re ree"ed i! &i!e %i"h e!"er)rise )rocedure

1 Ver/#& #!d !o!,er/#& co--u!ic#"io!s #re #))ro)ri#"e "o "he i,e! si"u#"io!

31 No! ,er/#& co--u!ic#"io! o* cus"o-er is o/ser,ed res)o!di! "o cus"o-er

41 Se!si"i,i"+ "o cu&"ur#& #!d soci#& di**ere!ces is de-o!s"r#"ed

CONTENTS:

Co--u!ic#"io!o I!"er#c"i,e co--u!ic#"io! %i"h o"herso I!"er)erso!#& s$i&&s; soci#& r#ces %i"h si!ceri"+

CONDITIONS:


Too&s E.ui)-e!" M#"eri#&s Recorder Video c#-er# recorder V "#)e

Micro)ho!e Te&e,isio! CD

Fu&&/od+ -irror V(S;DVD P+er M#$eKu) $i"

Co-)#!+ dress Re*ere!ces:

8oo$s' /rochures'

-#!u#&s

MET(ODOLOIES:

Modur @se&*)#ce &e#r!i!

E&ec"ro!ic Le#r!i!

I!dus"r+ I--ersio!

De-o!s"r#"io!

Fi&-,ie%i!

ASSESSMENT MET(ODS:

I!"er,ie% @or#&;.ues"io!!#ire O/ser,#"io!

De-o!s"r#"io! o* Pr#c"ic#& S$i&&s



45/81

*O3 IDENT/Y CUSTOMERS NEEDS


21 A))ro)ri#"e i!"er)erso!#& s$i&&s #re used "o e!sure "h#" cus"o-er !eeds #re

#ccur#"e&+ ide!"i*ied

1 Cus"o-er !eeds #re #ssessed *or ure!c+ so "h#" )riori"+ *or ser,ice de&i,er+

c#! /e ide!"i*ied

31 Cus"o-ers #re )ro,ided %i"h i!*or-#"io!

41 Perso!#& &i-i"#"io! i! #ddressi! cus"o-er !eeds is ide!"i*ied #!d %here

#))ro)ri#"e' #ssis"#!ce is souh" *ro- su)er,isor

CONTENTS:

Theor+ Se&&i!;u)se&&i! "ech!i.ues

I!"er,ie% "ech!i.ues Co!*&ic" reso&u"io! Co--u!ic#"io! )rocess Co--u!ic#"io! /#rriers

CONDITIONS:


Too&s E.ui)-e!" M#"eri#&s Recorder Video C#-er# recorder V "#)e

Micro)ho!e Te&e,isio! CD Fu&&/od+ -irror V(S;DVD P+er M#$eKu) $i"

Co-)#!+ dress Re*ere!ces:

8oo$s' /rochures'

-#!u#&s

MET(ODOLOIES:


E&ec"ro!ic Le#r!i!

I!dus"r+ I--ersio! De-o!s"r#"io!

Fi&-,ie%i!

ASSESSMENT MET(ODS:

I!"er,ie% @or#&;.ues"io!!#ire

O/ser,#"io!




46/81

LO31 DELIVER SERVICE TO CUSTOMERS


21 Cus"o-er !eeds #re )ro-)"&+ #""e!ded "o i! &i!e %i"h e!"er)rise )rocedure

1 A))ro)ri#"e r#))or" is -#i!"#i!ed %i"h cus"o-er "o e!#/&e hih .u#&i"+ ser,icede&i,er+

31 O))or"u!i"+ "o e!h#!ce "he .u#&i"+ o* ser,ice #!d )roduc"s #re "#$e! %here,er

)ossi/&e

CONTENTS:

A""i"udeo A""e!"i,e' )#"ie!" #!d cordi#&o E+e"oe+e co!"#c"o M#i!"#i! "e#-%or$ #!d coo)er#"io!

CONDITIONS:


(#!dsou"

Fi&- ; ,ideo c&i)s

MET(ODOLOIES:



rou) discussio!

Fi&- sho%i!

ASSESSMENT MET(ODS:

(#!dso!

Direc" o/ser,#"io!


Ro&e)+i!; si-u"io!



47/81

LO41 (ANDLES QUERIES T(ROU( TELEP(ONE' FA MAC(INE' INTERNET ANDEMAIL


21 Use "e&e)ho!e' co-)u"er' *#= -#chi!e' i!"er!e" e**icie!"&+ "o de"er-i!ecus"o-er re.uire-e!"s

1 Queries; i!*or-#"io! #re recorded i! &i!e %i"h e!"er)rise )rocedure

31 Queries #re #c"ed u)o! )ro-)"&+ #!d correc"&+ i! &i!e %i"h e!"er)rise )rocedure

CONTENTS:

A/i&i"+ "o %or$ c#&-&+ #!d u!o/"rusi,e&+ e**ec"i,e&+ A/i&i"+ "o h#!d&e "e&e)ho!e i!.uiries #!d co!,ers#"io!s Correc" )rocedure i! h#!d&i! "e&e)ho!e i!.uiries Pro)er %#+ o* h#!d&i! co-)i!"s

CONDITIONS:


(#!dsou"

Fi&- ; ,ideo c&i)s

MET(ODOLOIES:



rou) discussio!

Fi&- sho%i!

ASSESSMENT MET(ODS:

(#!dso!

Direc" o/ser,#"io!


Ro&e)+i!; si-u"io!



48/81

LO


49/81


CORE COMPETENCIES

HOUSEKEEPING NC II



50/81

UNIT OF COMPETENCB : PRO2IDE HOUSEKEEPING SER2ICES TO GUESTS

MODULE TITLE : PRO2IDING HOUSEKEEPING SER2ICES TOGUESTS

MODULE DESCRIPTOR : This -odu&e de#&s %i"h "he s$i&&s #!d $!o%&edere.uired "o )ro,ide # r#!e o* e!er#& house$ee)i!ser,ices "o ues"s1

NOMINAL DURATION : >? hours


U)o! co-)&e"io! o* "his -odu&e' "he "r#i!ee;s"ude!" -us" /e #/&e "o:

LO21 Recei,ehouse$ee)i! re.ues"s

LO1 Pro,ide house$ee)i! re.ues"s

LO31 Pro,ide #d,ice "o ues"

LO41 Li#ise %i"h o"her de)#r"-e!"s



51/81

*O1 RECEI2E HOUSEKEEPING REQUEST


21 ues";s"#** house$ee)i! requests#!d ser,ice de&i,er+ #re #cce)"ed #!drecorded i! #ccord#!ce "o e!"er)rise )o&icies #!d )rocedure1

1 De"#i&s o* re.ues"s -#de #re co!*ir-ed #!d !o"ed i! #ccord#!ce %i"h e!"er)rise)rocedures

31 A)o&oies #re -#de %here # re.ues" h#s #rise! *ro- # de+ed de&i,er+ o* ser,ice41 Re.ues" !o" re"ed "o house$ee)i! #re re*erred "o #))ro)ri#"e de)#r"-e!"1

CONTENTS:

9!o%&ede o! "+)ic#& house$ee)i! ser,ices #!d )rocedures

CONDITIONS:


Ro&& #%#+ /eds

#ddi"io!#& )i&&o%s #!d /!$e"s

iro!s

dr+ers

#ddi"io!#& roo- su))&ies

*o&&o%u) c&e#!i!

re)#irs #!d -#i!"e!#!ce

&os" )ro)er"+ i!.uiries ch#!e o* &i!e!

*irs" #id $i"

/#/+ si""i!

/#/+ cri/

MET(ODOLOIES:


E&ec"ro!ic Le#r!i!


Fi&-,ie%i!

ASSESSMENT MET(ODS:



52/81

Ques"io!i!

Pr#c"ic#& de-o!s"r#"io!;direc" o/ser,#"io!

Por"*o&io e,ide!ce

*O3 PRO2IDE HOUSEKEEPING REQUEST


21 Ide!"i*ied ser,ice;i"e- is o/"#i!ed "hrouh &i#iso! %i"h o"her s"#** i! #ccord#!ce %i"he!"er)rise )rocedures

1 Re.uired i"e-s #re &oc#"ed #!d de&i,ered "o ues" roo- i! #ccord#!ce %i"he!"er)rise )rocedures

31 Equipmentis se" u) i! ues" roo- i! #ccord#!ce %i"h "he re.ues" o* "he ues"41 Requested items#re re-o,ed *ro- ues" roo-s i! #ccord#!ce %i"h e!"er)rise)rocedures1

CONTENTS:

De-o!s"r#"e res)o!di! "o -u&"i)&e #!d ,#rious "+)es o* ues"s

CONDITIONS:


e&ec"ric $e""&es #!d us

"e&e)ho!es

co-)u"ers

TV #!d ,ideo

h#irdr+er

#r- c&oc$

*#= -#chi!e

MET(ODOLOIES:


E&ec"ro!ic Le#r!i!

I!dus"r+ I--ersio!

De-o!s"r#"io!

Fi&-,ie%i!

ASSESSMENT MET(ODS:



53/81

Ques"io!i!


Por"*o&io e,ide!ce

*O4 PRO2IDE AD2ICE TO GUEST


21 ues" is #d,ised o! ser,ices #!d i"e-s #,#i/&e "hrouh house$ee)i! de)#r"-e!"1 ues" is #d,ised o! use o* i"e-s de&i,ered "o ues" roo-31 The )ro)er use o* de&i,ered i"e- "o "he ues" roo- is de-o!s"r#"ed "o ues"41 Li#ise %i"h o"her s"#** #!d de)#r"-e!" "o )ro,ide su))or" ser,ices

CONTENTS:

Securi"+ #!d s#*e"+ )rocedures #s "he+ #))&+ "o house$ee)i! ser,ices #!d ues"s

CONDITIONS:



"e&e)ho!es

co-)u"ers

TV #!d ,ideo

h#irdr+er

#r- c&oc$

*#= -#chi!e

MET(ODOLOIES:


E&ec"ro!ic Le#r!i!

I!dus"r+ I--ersio!

De-o!s"r#"io!

Fi&-,ie%i!

ASSESSMENT MET(ODS:



54/81

Ques"io!i!


Por"*o&io e,ide!ce

*O- *IAISE 0ITH OTHER DEPARTMENTS


21 E.ui)-e!" -#&*u!c"io! #re re)or"ed "o #))ro)ri#"e )erso!!e& i! #ccord#!ce %i"he!"er)rise )rocedures

1 M#!#e-e!" is #d,ised o! d#!erous or sus)icious circu-s"#!ces i! #ccord#!ce%i"h e!"er)rise )rocedures1

31 O"her de)#r"-e!"s #re u)d#"ed o! "he s"#"us o* ser,ice re.ues"s

CONTENTS:

9!o%&ede o! -#"eri#&s;so&u"io!s #!d e.ui)-e!"

Ti-e -#!#e-e!" s$i&&s

CONDITIONS:



"e&e)ho!es

co-)u"ers TV #!d ,ideo

h#irdr+er

#r- c&oc$

*#= -#chi!e

MET(ODOLOIES:


E&ec"ro!ic Le#r!i!


Fi&-,ie%i!



55/81

ASSESSMENT MET(ODS:

Ques"io!i!


Por"*o&io e,ide!ce

UNIT OF COMPETENCB : C*EAN AND PREPARE ROOMS /OR INCOMINGGUESTS

MODULE TITLE : C*EANING AND PREPARING ROOMS /ORINCOMING GUESTS

MODULE DESCRIPTOR : The -odu&e de#&s %i"h "he s$i&&s #!d $!o%&edere.uired *ro- house$ee)i! #""e!d#!"s "o c&e#! #!d)re)#re roo-s *or i!co-i! ues"s i! # co--erci#cco--od#"io! es"#/&ish-e!"1


SUMAMRB OF LEARNIN OUTCOMES:

U)o! co-)&e"io! o* "his -odu&e' "he "r#i!ee; s"ude!" -us" /e #/&e "o:

LO 21 Se" u) e.ui)-e!" #!d "ro&&e+s

LO 1 Access roo-s *or ser,ici!

LO 31 M#$e u) /eds

LO 41 C&e#! #!d c&e#r roo-s

LO


56/81

*O 1 SET UP EQUIPMENT AND TRO**EY


21 Cleaning, supplies and equipent re.uired *or ser,ici! roo-s #re correc"&+se&ec"ed #!d )re)#red *or use

1 Su))&ies *or "ro&&e+s #re #ccur#"e&+ ide!"i*ied #!d se&ec"ed or ordered i! su**icie!"!u-/ers i! #ccord#!ce %i"h es"#/&ish-e!" )rocedures

31 Tro&&e+s #re s#*e&+ &o#ded %i"h #de.u#"e su))&ies i! #ccord#!ce %i"h es"#/&ish-e!")rocedures

CONTENT:

T+)es #!d uses o* correc" c&e#!i! che-ic#&s' e.ui)-e!" #!d )rocedures *or

c&e#!i! ,#rious sur*#ces #!d -#"eri#&s

CONDITIONS:

S"ude!"; "r#i!ee -us" /e )ro,ided %i"h "he *o&&o%i!:

C&e#!i! #e!"s' disi!*ec"#!" #!d che-ic#&s

V#cuu- c&e#!er Mo)s

8rushes

8uc$e"s

C#dd+

C#r)e" s%ee)er

C&e#!i! #!d )o&ishi! c&o"hs

Pro"ec"i,e c&o"hi!

8roo-s

Dus" )#!s

S.ueeee



57/81

MET(ODOLOLB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

I!dus"r+ I--ersio!

Fi&- ,ie%i!

De-o!s"r#"io!

Discussio!

ASSESSMENT MET(OD:

I!"er,ie% @or#&; .ues"io!!#ire

O/ser,#"io!


5ri""e! e=#-i!#"io!

*O 3 ACESS ROOMS /OR SER2ICING


21 Roo-s re.uiri! ser,ice #re correc"&+ ide!"i*ied /#sed o! i!*or-#"io! su))&ied "ohouse$ee)i! s"#**

1 Roo-s #re #ccessed i! #ccord#!ce %i"h "he es"#/&ish-e!"s cus"o-er ser,ice #!dsecuri"+ )rocedures

CONTENTS:

E!"er)rise )rocedures #!d s"#!d#rds i! re"io! "o )rese!"#"io! o* ues" roo-

CONDITIONS:




58/81

s"#"io!er+ #!d co-)e!diu-

/ed #!d /#"hroo- &i!e!

e!"er)rise )ro-o"io!#& -#"eri#&s

&oc#& "ouris" i!*or-#"io!

-##7i!es #!d !e%s)#)ers

-i!i/#r su))&ies ss %#re #!d cu"&er+

"e#' co**ee' su#r' -i&$ #!d %#"er

discre"io!#r+ su))&ies #!d i*"s such #s *rui"' /e,er#es' choco"es' *&o%ers

s&i))ers

*sh&ih"

u!dr+ /#s #!d &is"

shoe shi!e $i" #!d /#s$e";se%i! $i"

)erso!#& h+ie!e $i" @e11 "oo"h/rush' "oo"h)#s"e' co""o! /uds' sh#-)oo' e"c1

e-ere!c+ e=i" )!

h#!er

MET(ODOLOB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

I!dus"r+ I--ersio!

Fi&- ,ie%i!

De-o!s"r#"io!

Discussio!

ASSESSMENT MET(OD:


O/ser,#"io!


5ri""e! e=#-i!#"io!

*O 4 MAKE UP BEDS


21 8eds #!d -#""resses #re s"ri))ed' )i&&o%s #!d &i!e! #re chec$ed *or s"#i!s #!dd#-#e roo-s #re chec$ed %he"her ues"s &e*" #!+ ,#&u#/&es

1 I"e-s %i"h s"#i!s #re i--edi#"e&+ sere#"ed #!d *or%#rded "o "he L#u!dr+De)#r"-e!" *or )ro)er )rocessi!

31 8ed &i!e!s #re re)ced i! #ccord#!ce %i"h es"#/&ish-e!" s"#!d#rds #!d)rocedures

CONTENTS:

C&e#!i! #!d )re)#r#"io! o* -u&"i)&e roo-s %i"hi! i!dus"r+re#&is"ic "i-e*r#-es

CONDITIONS:



59/81






-##7i!es #!d !e%s)#)ers

-i!i/#r su))&ies

ss %#re #!d cu"&er+

"e#' co**ee' su#r' -i&$ #!d %#"er

discre"io!#r+ su))&ies #!d i*"s such #s *rui"' /e,er#es' choco"es' *&o%ers

s&i))ers

*sh&ih"

u!dr+ /#s #!d &is"

shoe shi!e $i" #!d /#s$e";se%i! $i" )erso!#& h+ie!e $i" @e11 "oo"h/rush' "oo"h)#s"e' co""o! /uds' sh#-)oo' e"c1

e-ere!c+ e=i" )!

h#!er

MET(ODOLOB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

I!dus"r+ I--ersio!

Fi&- ,ie%i! De-o!s"r#"io!

Discussio!

ASSESSMENT MET(OD:


O/ser,#"io!


5ri""e! e=#-i!#"io!

*O - C*EAN AND C*EAR ROOMS


21 Roo-s #re c&e#!ed i! correc" order #!d %i"h -i!i-u- disru)"io! "o ues"s1 A&& furniture, fixtures and fittings#re c&e#!ed #!d chec$ed i! #ccord#!ce %i"h

es"#/&ish-e!" )rocedures #!d h+ie!e;s#*e"+ uide&i!es31 Roo supplies#re chec$ed' re)&e!ished or re)ced i! #ccord#!ce %i"h

es"#/&ish-e!" s"#!d#rds41 Pes"s #re )ro-)"&+ ide!"i*ied #!d #))ro)ri#"e #c"io! is "#$e! i! #ccord#!ce %i"h

s#*e"+ #!d es"#/&ish-e!" )rocedures


60/81

>1 A!+ u!usu#& or sus)icious )erso!' i"e- or occurre!ce is )ro-)"&+ re)or"ed i!#ccord#!ce %i"h es"#/&ish-e!" )rocedures

1 ues"s /e&o!i!s &e*" i! ,#c#"ed roo-s #re co&&ec"ed #!d s"ored i! #ccord#!ce%i"h &os" #!d *ou!d es"#/&ish-e!" )rocedures

CONTENTS:

S#*e %or$ )r#c"ices re"i! "o use o* c&e#!i! che-ic#&s #!d e.ui)-e!"' /e!di!

#!d -#!u#& h#!d&i! @O(S co-)&i#!ce

C&e#!i! #!d )re)#r#"io! o* -u&"i)&e roo-s %i"hi! i!dus"r+re#&is"ic "i-e*r#-es

CONDITIONS:






-##7i!es #!d !e%s)#)ers

-i!i/#r su))&ies

ss %#re #!d cu"&er+

"e#' co**ee' su#r' -i&$ #!d %#"er

discre"io!#r+ su))&ies #!d i*"s such

#s *rui"' /e,er#es' choco"es' *&o%ers

s&i))ers

*sh&ih"

u!dr+ /#s #!d &is"

shoe shi!e $i" #!d /#s$e";se%i! $i"

)erso!#& h+ie!e $i" @e11 "oo"h/rush'

"oo"h)#s"e' co""o! /uds' sh#-)oo'e"c1

e-ere!c+ e=i" )!

h#!er

MET(ODOLOB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

I!dus"r+ I--ersio!

Fi&- ,ie%i!

De-o!s"r#"io!

Discussio!

ASSESSMENT MET(OD:


O/ser,#"io!


5ri""e! e=#-i!#"io!



61/81

*O C*EAN AND STORE TRO**EYS AND EQUIPMENT


21 Tro&&e+s #!d e.ui)-e!" #re c&e#!ed #*"er use i! #ccord#!ce %i"h s#*e"+ #!des"#/&ish-e!" )rocedures

1 A&& i"e-s #re correc"&+ s"ored i! #ccord#!ce %i"h es"#/&ish-e!" )rocedures31 Su))&ies #!d i"e-s #re chec$ed #!d re)&e!ished or reordered i! #ccord#!ce %i"h

es"#/&ish-e!" )rocedures

CONTENTS:



62/81

S#*e %or$ )r#c"ices re"i! "o use o* c&e#!i! che-ic#&s #!d e.ui)-e!"' /e!di!

#!d -#!u#& h#!d&i! @O(S co-)&i#!ce

CONDITIONS:


C&e#!i! #e!"s' disi!*ec"#!" #!d che-ic#&s

V#cuu- c&e#!er

Mo)s

8rushes

8uc$e"s

C#dd+

C#r)e" s%ee)er

C&e#!i! #!d )o&ishi! c&o"hs

Pro"ec"i,e c&o"hi!

8roo-s

Dus" )#!s

S.ueeee

MET(ODOLOB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

I!dus"r+ I--ersio!

Fi&- ,ie%i!

De-o!s"r#"io!

Discussio!

ASSESSMENT MET(OD:


O/ser,#"io!


5ri""e! e=#-i!#"io!

UNIT OF COMPETENCB : PRO2IDE 2A*ET7BUT*ER SER2ICE

MODULE TITLE : PRO2IDING 2A*ET7BUT*ER SER2ICE

MODULE DESCRIPTION : This -odu&e o* co-)e"e!c+ de#&s %i"h "he s$i&&s #!d$!o%&ede re.uired "o )ro,ide s)eci#&is" ,#&e";/u"&er

ser,ices i! # co--erci#& #cco--od#"io!es"#/&ish-e!"1 This ro&e %ou&d e!er#&&+ /e u!der"#$e!



63/81

/+ e=)erie!ced s"#** -e-/ers %i"h sou!d or#!i7#"io!#!d i!"er)erso!#& s$i&&s



LO 21 Dis)+ )ro*essio!#& ,#&e" s"#!d#rds

LO 1 C#re *or ues" )ro)er"+

*O 1 DISP*AY PRO/ESSIONA* 2A*ET STANDARDS


21 R#))or" is es"#/&ished #!d *ee&i!s o* ood%i&& #re e!h#!ced /e"%ee! "he ues"

#!d "he es"#/&ish-e!" "hrouh )ri!ci)&es o* ood co--u!ic#"io!1 9!o%&ede o* i!di,idu#& ues"s recordis #ccessed #!d u"i&i7ed "o )ro,ide

)erso!#&i7ed #!d .u#&i"+ ,#&e" ser!ice



64/81

31 V#&e" roo-i! #!d co--u!ic#"io! s"#!d#rds #re *o&&o%ed' i! #ccord#!ce %i"hes"#/&ish-e!" s"#!d#rds

CONTENTS:

Tr#de Theor+o V#&e" ser,ice #!d i"s curre!" ro&e i! "he hos)i"#&i"+ i!dus"r+

o Or#& #!d %ri""e! co--u!ic#"io! o! /ui&di! ues" r#))or"

o Pro"oco&s *or e!suri! o)"i-u- )ri,#c+ #!d co!*ide!"i#&i"+ *or #&& ues"s

CONDITION:


/#sic co!"#c" &is"s #!d de"#i&s

/#sic cus"o-er )re*ere!ce )ro*i&es

P#c$i! #!d u!)#c$i! ser,ice

Shoe c&e#!i!

Pressi!

Ser,ici! o* /u""o!s

Ji))er re)#irs

MET(ODOLOB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

I!dus"r+ I--ersio!

Fi&- ,ie%i!

De-o!s"r#"io!

Discussio!

ASSESSMENT MET(OD:


O/ser,#"io!


5ri""e! e=#-i!#"io!

*O 3 CARE /OR GUESTS PROPERTY


21 Lu#e is u!)#c$ed' s"ored #!d )#c$ed !e#"&+ i! #ccord#!ce %i"h ues"i!s"ruc"io!s

1 ues" c&o"hes #re #))ro)ri#"e&+ )re)#red #!d )rese!"ed' re#d+ *or ues" use



65/81

31 Shoes #re correc"&+ c&e#!ed

41 Repairs#re -#de or or#!i7ed i! #ccord#!ce %i"h es"#/&ish-e!" )rocedures


66/81

MODULE DESCRIPTOR : This u!i" o* co-)e"e!c+ de#&s %i"h "he s$i&&s #!d$!o%&ede re.uired "o %or$ i! #! o!)re-ise u!dr+sec"io! i! # co--erci#& #cco--od#"io! es"#/&ish-e!"#))&ied "o ues" u!dr+' #!d i!house &i!e! #!du!i*or-s1



LO 21 Co&&ec" u!dr+ *or u!deri! *u!c"io!s

LO 1 Per*or- u!deri! *u!c"io!s

LO 31 Process u!dered i"e-

LO 41 Re"ur! u!dered i"e-

*O 1 CO**ECT *AUNDRY AND *AUNDERING /UNCTIONS


21 ues" c&o"hes #re )ic$ed u) i! #ccord#!ce %i"h e!"er)rise re.uire-e!"s



67/81

1 I!house i"e-s #re )ic$ed u) i! #ccord#!ce %i"h e!"er)rise re.uire-e!"s

CONTENTS:

Theor+

o T+)es o* *#/ric #!d u!dr+ e.ui)-e!"

o Me#!i! o* u!dr+ #!d dr+ c&e#!i! /e&s o! c&o"hi!o 9e+ u!dr+ "er-s

o Co--o! ues" u!dr+ issues

S#*e"+ Pr#c"ices

o (+ie!e' he#&"h #!d s#*e"+ issues o! u!dr+ o)er#"io!s

CONDITION:


C&e#!i! de"ere!"

Li.uid de"ere!"

F#/ric co!di"io!er

Ch&ori!e /&e#ch

5#sher

Dr+er

S"e#- )resser

Iro!i! /o#rd

F" iro!

Dr+ c&e#!i! -#chi!e

(#!er

Sor"i! /#s$e" #!d she&,es

MET(ODOLOB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

De-o!s"r#"io!

Discussio!

I!dus"r+ "our

I!dus"r+ I--ersio!

Fi&- ,ie%i!

ASSESSMENT MET(ODS:

O/ser,#"io!

I!"er,ie%

5ri""e! e=#-i!#"io!

De-o!s"r#"io! o* )r#c"ic#& s$i&&s

*O 3 PER/ORM *AUNDERING /UNCTION



68/81


21 I"e-s #re correc"&+ sor"ed #!d cou!"ed #ccordi! "o c&e#!i! )rocess re.uired #!dure!c+ o* "he i"e-

1 I"e-s *or u!deri! #re chec$ed *or s"#i!s #!d #re "re#"ed usi! "he correc")rocess

31 L#u!dr+ -e"hods #re se&ec"ed i! #ccord#!ce %i"h "e="i&e /e&i! codes #!d /#sedo! *i/er #!d *#/ric' d+e *#s"!ess' deree o* s)oie #!d %#shi! i!s"ruc"io!s

41 Laundr" equipentis o)er#"ed i! #ccord#!ce %i"h -#!u*#c"urers i!s"ruc"io!s1 I"e-s #re chec$ed #*"er "he laundering process"o e!sure .u#&i"+ c&e#!i!1 Pressi! #!d *i!ishi! )rocesses #re correc"&+ co-)&e"ed i! #ccord#!ce %i"h "e="i&e

ch#r#c"eris"ics #!d c&ie!" re.uire-e!"s

CONTENTS:

O)er#"i! u!dr+ e.ui)-e!"

A/i&i"+ "o co-)&e"e "he *u&& u!deri! )rocess

Use o* s)eci*ic u!dr+ che-ic#&s

CONDITION:


C&e#!i! de"ere!"

Li.uid de"ere!"

F#/ric co!di"io!er

Ch&ori!e /&e#ch

5#sher

Dr+er

S"e#- )resser

Iro!i! /o#rd

F" iro!

Dr+ c&e#!i! -#chi!e

(#!er

Sor"i! /#s$e" #!d she&,es

MET(ODOLOB:



69/81

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

De-o!s"r#"io!

Discussio!

I!dus"r+ "our I!dus"r+ I--ersio!

Fi&- ,ie%i!

ASSESSMENT MET(ODS:

O/ser,#"io!

I!"er,ie%

5ri""e! e=#-i!#"io!




70/81

*O 4 PROCESS *AUNDERED ITEM


21 Pos" c&e#!i! u!dr+ #c"i,i"+ #re )er*or-ed i! #ccord#!ce %i"h e!"er)rise

re.uire-e!"s1 Resu&"s o* c&e#!i! #re chec$ed #!d #))ro)ri#"e #ddi"io!#& #c"io! is "#$e!131 I!"er!#& record #!d /i&&i! i!s"ruc"io!s #re )rocessed i! #ccord#!ce %i"h e!"er)rise

)rocedures41 Necess#r+ i!"er!#& u!dr+ re)or"s #re )roduced

CONTENTS:

Es"#/&ish-e!" &i!e! h#!d&i! )rocedures

CONDITIONS:


5#shers

Dr+ers

Iro!s

S"e#- )ressers

Sor"i! /#s$e"s #!d she&,es (#!ers

Dr+i! c&e#!i! -#chi!e

L#/e&er

MET(ODOLOB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

De-o!s"r#"io!

Discussio!

I!dus"r+ "our

I!dus"r+ I--ersio!

Fi&- ,ie%i!

ASSESSMENT MET(ODS:

O/ser,#"io!

I!"er,ie%

5ri""e! e=#-i!#"io!

C8C (OUSE9EEPIN NC II >?


71/81


*O - RETURN *ABE*ED ITEM


21 ues" c&o"hes #re de&i,ered i! #ccord#!ce %i"h e!"er)rise re.uire-e!"s1 I!house i"e-s #re de&i,ered i! #ccord#!ce %i"h e!"er)rise re.uire-e!"s

CONTENTS:

Ro&e o* #! o! )re-ise u!dr+

CONDITION:


5#sher

Dr+er

S"e#- )resser

Iro!i! /o#rd

F" iro!

Dr+ c&e#!i! -#chi!e

(#!er Sor"i! /#s$e" #!d she&,es

L#/e&er

MET(ODOLOB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

De-o!s"r#"io!

Discussio!

I!dus"r+ "our I!dus"r+ I--ersio!

Fi&- ,ie%i!

ASSESSMENT MET(ODS:

O/ser,#"io!

I!"er,ie%

5ri""e! e=#-i!#"io!


Third )#r"+ re)or"

C8C (OUSE9EEPIN NC II >2


72/81

UNIT OF COMPETENCB : C*EAN PUB*IC AREAS9 /ACI*ITIES ANDEQUIPMENT

MODULE TITLE : C*EAN PUB*IC AREAS9 /ACI*ITIES ANDEQUIPMENT

MODULE DESCRIPTOR : This u!i" o* co-)e"e!c+ de#&s %i"h "he $!o%&ede#!d s$i&&s re.uired i! c&e#!i! )u/&ic #re#s' *#ci&i"ies#!d e.ui)-e!"1 I" i!c&udes se&ec"i! #!d se""i! u)o* e.ui)-e!" #!d -#"eri#&s0 c&e#!i! dr+ #!d %e"#re#s0 #!d' -#i!"#i!i! #!d s"ori! c&e#!i!e.ui)-e!" #!d -#"eri#&s1



LO 21 Se&ec" #!d se" u) e.ui)-e!" #!d -#"eri#&s

LO 1 A))&+ c&e#!i! "ech!i.ue

LO 31 C&e#! dr+ #!d %e" #re#s

LO 41 M#i!"#i! #!d s"ore c&e#!i! e.ui)-e!" #!d che-ic#&s



73/81

*O 1 SE*ECT AND SET UP EQUIPMENT AND MATERIA*S


21 E.ui)-e!" #re se&ec"ed #ccordi! "o "+)e o* c&e#!i! "o /e do!e1 A&& e.ui)-e!" #re chec$ed i* c&e#! #!d i! s#*e %or$i! co!di"io! )rior "o use


74/81


Third )#r"+ re)or"

*O 3 APP*Y C*EANING TECHNIQUE


21 Fur!i"ure' *i="ures' cei&i!s #!d %#&&i! aterialsused #re #ssessed1 A))ro)ri#"e c&e#!i! e.ui)-e!" #!d che-ic#&s #re se&ec"ed i! #ccord#!ce %i"h "he

"+)e o* -#"eri#& used31 C&e#!i! "ech!i.ue is #))&ied o! *ur!i"ure #!d %#&&i! -#"eri#&s i! #ccord#!ce %i"h

"+)e o* -#"eri#& used41 A))ro)ri#"e )rocedures is #))&ied i! #ccord#!ce %i"h "he "ech!i.ue


75/81

MET(ODOLOB:

Modur @se&*)#ced

E&ec"ro!ic &e#r!i!

De-o!s"r#"io!

Discussio!

I!dus"r+ "our

I!dus"r+ I--ersio!

Fi&- ,ie%i!

ASSESSMENT MET(ODS:

O/ser,#"io!

I!"er,ie%

5ri""e! e=#-i!#"io!




76/81

*O 4 C*EAN DRY AND 0ET AREAS


21%et and dr" areas #re )re)#red *or c&e#!i! #!d #a&ards #re ide!"i*ied #!d#ssessed

1The %or$ #re# is /#rric#ded or %#r!i! si!s #re )ced' #s #))ro)ri#"e' "o reduceris$ "o co&&e#ues #!d cus"o-ers

31C&e#!i! #e!"s or c#eicals #re se&ec"ed #!d #))&ied o! s)eci*ic #re#s i!#ccord#!ce %i"h -#!u*#c"urers reco--e!d#"io!s' s#*e"+ )rocedures #!des"#/&ish-e!" )o&icies #!d )rocedures

41E.ui)-e!" #re used s#*e&+ i! #ccord#!ce %i"h -#!u*#c"urers reco--e!d#"io!s


77/81

ASSESSMENT MET(ODS:

O/ser,#"io!

I!"er,ie%

5ri""e! e=#-i!#"io!


*O - MAITAIN AND STORE C*EANING EQUIPMENT AND CHEMICA*S


21 E.ui)-e!" #re c&e#!ed #*"er use i! #ccord#!ce %i"h e!"er)rise re.uire-e!"s #!d-#!u*#c"urers i!s"ruc"io!s

1 Rou"i!e )re,e!"i,e -#i!"e!#!ce is c#rried ou" or #rr#!ed i! #ccord#!ce %i"he!"er)rise )rocedures

31 De*ec"s #re ide!"i*ied #!d re)or"ed i! #ccord#!ce %i"h es"#/&ish-e!" )rocedures41 E.ui)-e!" #re s"ored i! "he desi!#"ed #re# #!d i! # co!di"io! re#d+ *or reuse1>


78/81

Fi&- ,ie%i!

ASSESSMENT MET(ODS:

O/ser,#"io!

I!"er,ie%

5ri""e! e=#-i!#"io!


UNIT OF COMPETENCB : DEA* 0ITH7HAND*E INTOICATED GUESTS

MODULE TITLE : DEA*ING 0ITH7HAND*ING INTOICATED GUESTS

MODULE DESCRIPTOR : This u!i" o* co-)e"e!c+ de#&s %i"h "he $!o%&ede' s$i&&s#!d #""i"ude i! h#!d&i! or de#&i! %i"h i!"o=ic#"edues"s #" "he %or$)ce1 I" i!c&udes "he $!o%&ede #!ds$i&&s o! ho% "o de"er-i!e "he &e,e& o* i!"o=ic#"io!'

)ro)er #))ro#ch' #))&ic#"io! o* #))ro)ri#"e )rocedure#!d "he $!o%&ede o! &eis"io! *or #&coho&ic dri!$s1

NOMINAL DURATION :


79/81

*O 1 DETERMINE THE *E2E* O/ INTOICATION


1. Level of intoxication of guestis assessedi! #ccord#!ce %i"h i!dus"r+ )rocedure12. O**eredassistance )o&i"e&+ "o i!"o=ic#"ed ues" i! &i!e %i"h e!"er)rise )rocedure13. Ure!"&+ re*erred di**icu&" si"u#"io! "o i--edi#"e /oss #s )er e!"er)rise reu"io!s14. I!"o=ic#"ed ues" &+i! o! "he *&oor is !o" "ouched /u" is c#re*u&&+ %#"ched i! &i!e

%i"h i!dus"r+ )r#c"ice1

5. Souh" i--edi#"e #ssis"#!ce *ro- ho"e& securi"+ )erso!!e& *or "he si"u#"io!s "h#")osi! # "hre#" "o s#*e"+ #!d securi"+ #ccordi! "o e!"er)rise )rocedure1

CONTENT:

De#&" di)&o-#"ic#&&+ o! "he disru)"i,e i!"o=ic#"ed ues"s1

A/i&i"+ "o co--u!ic#"e "o -#$e "he ues" u!ders"#!d "he )osi"io!1

A/i&i"+ "o de-o!s"r#"e res)ec" #!d co!cer! i! h#!d&i! i!"o=ic#"ed ues"

CONDITION:


S#*e %or$ )r#c"ices #!d *irs" #id reu"io!s

(+ie!ic )r#c"ices s)eci*ic "o /#r o)er#"io!s !#"io!#&;&oc#& o,er!-e!" %s

re"ed "o ser,ice o* #&coho&

MET(ODOLOB:

Modur @se&*)#ced

De-o!s"r#"io!

Discussio!

ASSESSMENT MET(ODS:

O/ser,#"io!

I!"er,ie%

5ri""e! e=#-i!#"io!




80/81

*O 3 APP*Y APPROPRIATE PROCEDURES


21 A!#&+7ed "he si"u#"io! c#re*u&&+#1 A))&ied )rocedures #))ro)ri#"e "o "he si"u#"io! #!d i! #ccord#!ce %i"h

or#!i7#"io!#& )o&ic+/1 E=)i!ed )o&i"e&+ "he )osi"io! "o "he ues" usi! #))ro)ri#"e

co--u!ic#"io! s$i&&s1 Assis"ed "he ues" "o &e#,e "he )re-ises %he! !ecess#r+ i! #ccord#!ce %i"h

e!"er)rise )rocedure1

CONTENT:

M#!i*es"ed *u&& u!ders"#!di! o* &e#& re.uire-e!"s *or #&coho& ser,ice #!d

co!su-)"io!1

De-o!s"r#"ed #/i&i"+ "o -#!#e i!"o=ic#"ed )erso!s usi! #))ro)ri#"e

co--u!ic#"io!' co!*&ic" reso&u"io! #!d #!er -#!#e-e!" "ech!i.ues

E=hi/i"ed "he #/i&i"+ "o o**er #))ro)ri#"e ues"s #ssis"#!ce1

CONDITION:





MET(ODOLOB:

Modur @se&*)#ced

De-o!s"r#"io!

Discussio!

ASSESSMENT MET(ODS:

O/ser,#"io!

I!"er,ie%

5ri""e! e=#-i!#"io! De-o!s"r#"io! o* )r#c"ic#& s$i&&s

C8C (OUSE9EEPIN NC II ?


81/81

*O 4 COMP*Y 0ITH *EGISTRATION


21 De#&" %i"h i!"o=ic#"ed )erso!s i! &i!e %i"h i!dus"r+ )r#c"ice11 De#&" %i"h u!der#e dri!$ers %i"h c#u"io! #!d c#re i! co-)&i#!ce %i"h &e#&

reu"io!s1

31 Co-)&ied %i"h &eis"i,e re.uire-e!"s #s )er #&coho&ic reu"io!s1

CONTENT:

M#!i*es"ed *u&& $!o%&ede o* "he e**ec"s o* #&coho& #!d *#c"ors %hich i!*&ue!ce

e**ec"s1

Discussed "he $!o%&ede o* "he /e!e*i"s i! cre#"i! # res)o!si/&e &ice!sed dri!$i!

e!,iro!-e!" "o se&*' co&&e#ues #!d ues"s

De-o!s"r#"ed $!o%&ede o* %#+s o* #ssessi! i!"o=ic#"ed ues"s1

CONDITION:





MET(ODOLOB:

Modur @se&*)#ced

De-o!s"r#"io!

CBC HOUSEKEEPING NCII.doc

Documents

Transcript of CBC HOUSEKEEPING NCII.doc