Cause & effect analysis part 1
11
Using a Fishbone Diagram: Part 1 PROG 1026: Logic & Problem Solving
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Prt 1 of the Cause nd effect workshop. This claass will intorduce the use of C&E in business problem-solving and the use of tools like the Fishbone (or Ishakawa) diagram.
Transcript of Cause & effect analysis part 1
- 1. Using a Fishbone Diagram PROG 1026: Logic & Problem Solving
- 2. Agenda
- Workshop Introduction (tonight)
- Cause & Effect Introduction (tonight)
- Cause & Effect Practice (tonight & Monday)
- Cause & Effect Follow-up (Monday)
- Wrap-up and Exam Prep (Monday)
- 3. Workshop Introduction
- Why are we looking at C&E?
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- Problem-Solving, Problem Definition
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- C&E Tools and Problem Solving Approaches
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- Process Improvement and Continuous Quality Improvement
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- Root Causes, not Symptoms
- 4. Objectives
- Help participants to use a Cause and Effect Diagram to increase the effectiveness of process-improvement and problem-solving
- Help participants prepare for, construct and use a Cause and Effect Diagram
- Help participants to become experts in facilitating a group using a Cause and Effect Diagram
- 5. Cause & Effect Diagram
- Definition: A Cause and Effect Diagram is a tool that helps a team to identify, explore, and display in increasing detail, all of the possible causes related to a problem or condition in order to discover its root cause(s).
- 6. Objectives of C&E Analysis
- To work as a team to intensively study and understand a problem, condition, or improvement opportunity, in order to identify its root cause(s).
- To increase team motivation and commitment to solve a problem by including diverse ideas and creating consensus.
- To encourage novel ways of solving problems by creatively grouping ideas.
- To blend creative thinking with data collection and analysis in the problem-solving process.
- 7. Ground Rules
- Dont be afraid to make mistakes; everyone is learning.
- Listen to each other as well as to the facilitator; each person has a lot of valuable experience and insight.
- Give the tool a chance to work; dont judge it before youve experienced the whole process.
- Feel free to have fun; no one says learning has to be dull!
- 8. Illustrating C&E (Why? Why?)
- Define/ Assign Cause Categories
- Brainstorm more detailed causes
- Choose a cause and ask Why? 2-5 times
- Share lowest level causes and look for patterns
- An issue for practice
- Why dont I get everything done on the weekend I plan to do?
- 9. Constructing a Fishbone Diagram
- Velaction Video
- 10. Application
- Review the Process for constructing a Fishbone Diagram
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- Pages 5-8 in handout
- Read the case study
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- Pages 9-10
- Write a problem statement for discussion next class
- Jot down or highlight ideas, indications, possible causes
- Come back prepared to engage in a discussion of causes and effects relative to this case
- 11. Break
- Questions?
- See you in the application session