CatalogoServicosBTSPG2013EN

SERVICES 2013

www.blendedsystems.pt | 214 400 410 | 932 945766 | [email protected]

he company Blended Training Systems arises from the opportunity to expand business due to the huge development of solutions to improve people performance in organizations. These solutions proved to be successful and led to organization

development creating a new structure of human resources and technology that there are more than 6 yeras carry out conception and operationalization of web solutions applied to skills development. This emerging opportunity that has already been translated into operational results enables us to offer innovative solutions to national, PALOP and Global markets as far as development of human capital in Organizations is concerned. In this leaflet we present the four main areas of intervention which we develop with our Customers:

1. Instructional design of eLearning sessions: Conception, designand specification of courses. 2. Tutoring: Support in the implementation of the E-Learning training as well to as participants and

trainees. 3. Multimedia: Factory of customized contents in eLearning. 4. eParking: Our Platform is available in a eparking basis. 5. Other Services: Other additional Service.

We have a multidisciplinary Project Team with various and successful skills, with experience in this kind of projects. We have a huge experience in Pedagogical Design, having created till now more than 40 elearining courses in several languages. Our Mission: “Promote skills development through technology, web and mobile networking in order to improve and reinforce human capital skills development in Organizations.” Operational and Coordinator Manager, Daniela Vieira is postgraduate in Administration of E-learning Projects by the University Complutense of Madrid, with 6 years of experience in this area. Has developed until today eLearning projects for the hospitality sector, information technology, energy, food processing, optics (retail), media among others.

Daniela Vieira Operational Manager

T


REPRESENTATIONS / BRANDS

WILSON LEARNING PORTUGAL Wilson Learning is a global leader in Human Performance Improvement solutions, which creates synergy between people and business strategy through an extensive range of world-class solutions focusing in leadership, sales and individual effectiveness. More information: www.wilsonlearning.com

THE INNOVATOR COMPANY Innovator is a complete set of processes and tools designed to help consultants, both internal and external, lead groups to develop strategies for success and solve a myriad of business issues. Voting software and wireless handheld keypads are used to focus the discussion by quickly and anonymously prioritizing issues and ideas. More information: [email protected]

FRESHBIZ Freshbiz is an interactive and innovative game with a multidimensional approach that

applies specific skills through the dynamic of a board game of data and action cards, where

the participants develop a business vision through multidimensional thinking. More

information: [email protected]

SALES ACADEMY Only eLearning Sales Academy, in Portugal, that develops key competencies of sales, communication, and individual effectiveness. Include eLearning solutions for individual and companies. More information: www.academiadevendas.com.pt

DOCEBO The Docebo is a software company for distance learning. The Docebo adopts the implementation approach of "Software as a Service" (SaaS) or “In House Customization” (IHC), providing an installation in the existing customer’s IT infrastructure. The Blended Training Systems is a partner and representative of Docebo in Portugal. More Information: http://blendedsystems.pt

http://www.wilsonlearning.com/

mailto:[email protected]


http://www.academiadevendas.com.pt/

http://blendedsystems.pt/


MANAGEMENT TEAM Our Team Works passionately to help Organizations make the difference.

JOSÉ SANTOS

General Manager

[email protected]

DANIELA VIEIRA

Operational Manager

[email protected]

GONÇALO RIBEIRO

Sales Manager

[email protected]




INDEX

1 Instructional Design 1

Tutoring 7

Multimedia 11

eParking 19

Other Services 23

INSTRUCTIONAL DESIGN

2 INSTRUCTIONAL DESIGN


Creation, design and courses specification.

CREATING A COMPELLING CONTENT THAT GENERATES ENGAGEMENT, FOCUSED ON IMPROVING THE PERFORMANCE, WITH WELL-DEFINED

OBJECTIVES AND COMINNICATES WITH THE TARGET AUDIENCE - IS THE DAILY WORK OF OUR INSTRUCTIONAL DESIGN TEAM. This team focuses on e-learning training objectives to be implemented, on the style and profile of the organization and target-population in order to create a training that communicates the brand messages and establishes a “dialog” with its employees.

WE FOLLOW AN EFFECTIVE, PROVEN AND MODERN MODEL*, DEFINED BY THE APPROACH: “TRAINING-ACTION”:

Students learn by analyzing and solving problems to which we count on their participation using a mainly active methodology.

“Knowing” and “know-how” are closely related to “know-how to act”. The operational knowledge cannot be dissociated from its real conditions of application, even if it is E-Learning training.

The problems or projects are the “pivots” around which are articulated the operative goals of the E-Learning Course. It is necessary thus to explain the skills to acquire to put in practice and fix the desired results from training. These

results will be the factor to evaluate training. This training process is interactive and every course teaches us a lesson from which everyone can learn. We want a

work of continuous improvement.

*Wilson Learning Transfer Model (www.wilsonlearning.com.pt) PARTICIPANTS LEARN THROUGH AN ANALYSIS-PROBLEM SOLVING APPROACH, REQUIRING ALSO THEIR ACTIVE PARTICIPATION AND

FEEDBACK.

INSTRUCTIONAL DESIGN

http://www.wilsonlearning.com.pt/CmsPage.aspx?PageIndex=28

INSTRUCTIONAL DESIGN 3


CRITICAL SUCCESS FACTORS CLEAR UNDERSTANDING OF PEDAGOGIC GOALS

SELECTION OF METHODS, TECHNIQUES AND PEDAGOGIC MEANS

INTEGRATION OF CUSTOMER’S PRACTICES IN THE COURSES

EFFICIENT ARTICULATION WITH MULTIMEDIA PRODUCTION

WHAT MAKES US DIFFERENT?

REAL PASSION FOR MAKING POSITIVE CHANGE HAPPENS.

WE ARE EXPERIENCED IN MAKING MEANINGFUL LEARNING.

WE LIKE USING STORYTELLING APPROACHES AS MEANS FOR SHARING, INTERPRETING EXPERIENCES AND TO TRANSFER KNOWLEDGE.

79% OF OUR ACADEMY CLIENTS AND 89% OF CAMPUS PESTANA PARTICIPANTS RESPOND THAT THEY HAVE LEARNED SOMETHING

THAT CAN BE APPLIED DIRECTLY ON THE JOB.

THE E-LEARNING COURSE COMBINES SEVERAL PHASES WHICH ARE NOT INDEPENDENT FROM EACH OTHER AND REQUIRE A STRONG

LINK BETWEEN ALL THE AREAS INVOLVED.

THE PROCESS FEATURES THE FOLLOWING THREE MOMENTS:



1. GATHER INFORMATION

It is critical to know the organization specific needs to be able to make a precise definition of the work methodologies, training tools selection and resources allocation. The solution to implement should translate the customer’s business strategy because only that way he will be able to recognize the benefits.

To increase efficiency it is important to define the characteristics of the target population in order to adequate the aspects of communication of the course. These aspects include language type, graphic design, to navigation flows, choosing pedagogic methods, etc.

Identify and select materials Client (PowerPoint, Word, videos, etc.) is the 1st step in this stage for the development of programmatic content. The content should be designed according to a pedagogical strategy, associated with a logical and communicational interaction, where when necessary we integrate the "know-how" of our solutions to ensure the success of learning.

INSTRUCTIONAL DESIGN 5


2. DIDACTIC PLAN & STORYBOARD THE DIDACTIC PLAN IN E-LEARNING IS ESSENTIAL AND ALLOWS TO CONTROL OBSTACLES, WHENEVER THEY ARISE, BY AN ACTIVE AND SIGNIFICANT

LEARNING.

Although in classroom training the trainer can adjust programmatic contents during the course, in E-Learning there is small space to improvise, because when participant starts the course all contents and exercises have already been

prepared. Due to this aspect it is imperative to integrate the didactic design in the conception and development of this training format.

The final result of this didactic plan is a Storyboard, where it is described how we are going to achieve goals, what strategies and activities to achieve it, and the duration of the course as well as an Evaluation Plan.

In practice, the storyboard will be the document to be used by the Production Team. It is where you find the specifications of the visual elements, text, audio and their interactions.

The Storyboard defines what the graphic designer is going to create, what the illustrator is going to design, what the narrator is going to say and what interactions the programmer is going to produce. This storyboard is normally revised together with Customer, because it is the central piece of the E-Learning development.



3. CLASSROOM TRAINING COMPONENT IN BLENDED LEARNING

FORMAT THE CLASSROOM TRAINING COMPONENT IN A BLENDED-LEARNING COURSE HAS AS GOAL THE TRANSFER OF TOOLS AND TECHNIQUES TO DAILY

REALITY OF PARTICIPANTS THROUGH PRACTICE (ROLE-PLAYS, CASE STUDIES, ETC.).

THE ACTIVITIES DEPEND ON THE OBJECTIVES OF THE TRAINING, COURSE CONTENTS, TARGET POPULATION CHARACTERISTICS, TIMING PREVIEWED, ETC.; ALWAYS BEARING IN MIND THE SPECIFIC NEEDS OF PARTICIPANTS.

• To generate motivation, involvement and participation is essential the characterization of the population.

• Course materials to perform a correct presentation of the course and objectives, evaluation methodologies, support tools, contextualizing the project and clarification of the process, doubts and possible resistance, etc.

The main objective of the session is the sharing of experiences between collegues through a report of concrete actions implemented, celebrate the small (large) successes achieved and find new strategies to overcome the difficulties. To ensure the success of the sessions is defined the following components:

• Critical Success Factors

• Organization of session groups

• Preparation Work

• Session Itinerary/ procedures

• Equipment/Material

• Job Aid Card/ Memoire Card

Apply the in-house team of customer trainers.

• Explanation of dynamic / exercises to be applied

• Uniformity of delivery

• Sharing good practice

TUTORING

8 TUTORING


Courses Creation, Participants and Tutors Support.

“The Human phenomena are biological in their roots, social in their aims and mental in their means.” - Jean Piaget

Although the contents are taught by an electronic mean and structured to promote self-learning, it does not mean that there isn’t Tutoring Team supporting and enhancing the learning process. This Team not only promotes the interactions between participant-contents and participant-participant, makes clear the concepts and provides feedback; it also gives support to the internal team of teachers in pedagogical and technical component. In addition, it ensures the monitoring and reporting of the project, according to the tools available in the LMS.

Our Approach: Assure that participants not only complete contents but also are evaluated and receive feedback; Foster communication (Chats, forum and conferences); Track daily online dynamics; Assign tasks and provide detailed feedback.

CRITICAL SUCCESS FACTORS PERMANENCE IN TRAINING

CONCLUDE TRAINING

BETTER GRADES/BETTER RESULTS

MORE SATISFACTION/MORE PERCEPTION OF TRAINING QUALITY


TUTORING EXPERIENCE IN VARIOUS BUSINESS REALITIES.

SPECIALIZED TRAINING IN TUTORING TECHNIQUES AND METHODOLOGIES.

PROCEDURES, CONCRETE MANUALS AND ACTION PLANS ALREADY APPROVED.

TUTORS VERSATILITY REGARDING TARGET-POPULATION.

RESPONSE SPEED: EXPERIENCE IN TUTORING 500 PARTICIPANTS SIMULTANEOUSLY!

DRIVING TECHNIQUES IN E-LEARNING.

TUTORING

TUTORING 9


1. TUTORING PROCESS

TUTORING AS WELL AS EVALUATION IS A MAJOR FACTOR TO SUCCESS OF E-LEARNING TRAINING. THE TUTORING PROCESS IMPLIES A PARTNERSHIP WITH THE ORGANIZATION, THE GROUP AND THE

PARTICIPANT.

O NOSSO MODELO É O MODO COMO COMPREENDEMOS O PAPEL DO TUTOR ONLINE:

A TUTOR HAS THE SAME RESPONSIBILITIES THAN A FACILITATOR IN A CLASSROOM. THEREFORE, HAS TO:

Drive and motivate; Promote communication; Adequate contents to target-population (needs, expectations, reality, knowledge, beliefs, etc.); Manage classroom (virtual).

We offer to our Customers a team of trained and certified Tutors as well as proved work processes implemented in E-Learning projects either in Customers that use our solutions “off de shelf” or in Customers that wish to implement E-Learning Strategies and Academies/Universities.

EXAMPLE OF TUTORING FOR APPROXIMATELY 1000 PARTICIPANTS:

10 TUTORING


2. HELP DESK We have developed a great Helpdesk experience along the years, and for that we recognize that technical issues can be an obstacle to motivation and pre disposition. We aim to anticipate uncomfortable experiences, working with proactive attitude. Our Helpdesk answers are always personalized and never less than 24h later, after receiving the 1st support request.

WE PERFORM HELP DESK AT 3 LEVELS: 1. Technological Support: regarding technical problems, computer configuration according to the minimum

requisites and security configurations imposed by the E-Learning platform. 2. Pedagogic Support: regarding course processes, that is, informing participants on the activities they should

complete and how they can perform them in the platform. 3. Tutors Support: Support to tutors on the use of platform tools and processes, specifically to tutoring.

OUR CUSTOMERS ARE THE VOICE OF OUR HELPDESK SERVICE QUALITY: “THE HELPDESK TEAM IMMEDIATELY RESPONDED TO ALL MY DOUBTS, EFFECTIVELY GUIDING MY LEARNING.”

“WHEN I NEEDED THE TUTOR HELPED, HE WAS WELL PREPARED AND DEALT EFFECTIVELY WITH ALL MY DOUBTS.”

3. TO CREATE DRIVE AND MOTIVATION THE METHODOLOGY TO LAUNCH A COURSE IS ALMOST AS IMPORTANT AS THE COURSE ITSELF. THE INFORMATION ARRIVING TO THE PARTICIPANT BEFORE STARTING TRAINING CAN BENEFIT THE ORGANIZATION BY CREATING POSITIVE EXPECTATIONS OR INSTEAD BY CREATING RESISTANCE. SO, IT

IS CRITICAL TO PLAN THE LAUNCH OF TRAINING IN ORDER TO GET DRIVE, MOTIVATION AND PARTICIPATION.

We use the following methodology to launch training:

Development of Support Material

Kickoff Sessions

Focus Group

Electronic Call

MULTIMEDIA

12 MULTIMEDIA


Production of Contents in E-Learning

(“Content Factory”)

THE PHASE OF CONTENTS PRODUCTION IN E-LEARNING IS CHARACTERIZED FOR BEING MULTIDISCIPLINARY BECAUSE IT IS A PROCESS WHERE

VARIOUS SPECIALISTS ARE INVOLVED, SUCH AS DESIGNERS, PEDAGOGUES, GRAPHIC DESIGNERS, PROGRAMMERS, ETC.

THE ONLINE COMPONENT DEVELOPS THEREFORE THE TRAINING KEY SKILLS WITH THE AIM OF TRANSFERRING CONCEPTS, MODELS AND TECHNIQUES

THROUGH AN INTERACTIVE AND DYNAMIC METHOD.

In this process we use:

Interactive multimedia that provides participants with energetic and dynamic learning experiences, with all web flexibility benefits.

Simulations and case-studies that allow participants to analyze different situations and possible alternatives by applying the skills acquired during the training.

Exercises, activities and online evaluation. Participants execute practical activities for knowledge consolidation and prove that they are achieving the learning goals by solving online questionnaires, tests, games, etc.

Offline activities that require them complete tasks/exercises, whose goal is to apply the skills acquired in the work reality of each participant. In this case, they receive feedback from the Tutor (through forums, chats and/or e-mail).

WE CREATE SOLUTIONS "USER-FRIENDLY" RELEVANT AND CURRENT.

MULTIMEDIA

MULTIMEDIA 13


CRITICAL SUCCESS FACTORS

TECHNICAL ABILITY AND SPEED OF RESPONSE

SCORM COMPLIANT

LOCALIZATION CAPACITY (XML)

DYNAMICS AND INNOVATION

CREATIVITY


MULTIDISCIPLINARY TEAM. EACH ELEMENT HAS HIS OWN STRENGTH!

SCORM COMPLIANT.

CONTINUOUS SELF-TRAINING AND SELF-LEARNING. WE ARE UP TO DATE REGARDING LATEST TRENDS.

PROJECT MANAGEMENT CAPACITY – WE HAVE SPECIFIC PROCEDURES TO ASSURE QUALITY CONTROL.

THE PROCESS INCLUDES THE THREE FOLLOWING MOMENTS:

14 MULTIMEDIA


1. MULTIMEDIA PRODUCTION ONE OF THE FIRST STEPS IN THIS PHASE IS BE THE ANALYSIS AND DEFINITION OF YOUR E-LEARNING CORPORATIVE TEMPLATE, NAMELY IN WHAT

CONCERNS TO THE DESIRED INTERACTIONS IN THE DIFFERENT MENUS, BUTTONS AND ANIMATIONS. FOR THIS PURPOSE WE CONSIDER THE

FOLLOWING POINTS:

Letterings. Illustrations’ style (photos, animations, graphics, tables, etc.). Functionality of the Progress Bar. Contents indexation and it role/purpose in the course (static, interactive, with or without images, etc.). Illustration of characters. Languages (localization/XML). Subtitling scripts and voiceover.

The Flash development is characterized by the freedom and richness of graphs and animation. The Flash technology allows the creation and development of unique types of navigation, interactivity between concepts and more sophisticated pedagogic dynamics. The Scorm or AICC standards are integrated in the course through programming.

As it has a set of specialized resources it needs more time and more control regarding the immediate result in the creation of theoretical scripts and instructional design, which will define the flux and pedagogic methodologies to be developed.

Rapid Learning is a “high speed” creation, production and diffusion model of specialized contents. That is, contents are available in weeks, not in months, keeping its efficiency and focus in teaching method with a production contents within the standards of Scorm or AICC.

The Rapid Learning has fewer costs in terms of development resources, is faster in its multimedia production and has the advantage of building courses that can be delivered in mutltiple formats (iPads, computers, android devices and many more). We create interactive multimedia with linear and non-linear contents, learning simulations/games that may be published for Flash, IOS applications and also for HTML5, an increasingly popular format for delivering content with rich multimedia and

interactivity. Rapid Learning suits modular contents that can be interlinked/integrated into training plans or alone as specific modules of rapid development.

MULTIMEDIA 15


2. TESTS & VALIDATION

WE UNDERSTAND THAT EVERY ACTION MUST BE FOCUSED, BUT AT THE SAME TIME IT HAS TO GALVANIZE (REVIVE) GOOD PRACTICES. ABOVE ALL

THE PARTICIPANTS SHOULD BE ABLE TO ACQUIRE AND INTERNALIZE THE KEY MESSAGES OF CONTENTS, BUT ALWAYS TRANSFER THEM TO REAL

DAILY PRACTICES THAT ALLOW IMPLEMENTING THEM RIGHT AWAY AFTER COMPLETING THE TRAINING.

And because we want to assure that the above assumptions become true, we propose, before the very start of the project, an action pilot with the entire target population, in order to create commitment and involvement to assure the success of the project. For the action pilot we provide a safety environment to the Customer with the possibility to use our own LMS (E-Learning System) to do the necessary tests. After the action pilot we implemented improvements and feedbacks received by the entire target population and present the final product where we implement the necessary final alignments together with the Customer. For the Staging phase of Contents Production we also provide Help Desk services and Migration support to the Customer LMS. In order to migrate the modules to Customer’s LMS, we assure:

SCORM normalization according to functional characteristics of the Customer’s LMS.

Pre-requirements of the Customer LMS.

A period of tests and validations in the Customer system.

16 MULTIMEDIA


EXAMPLES OF PROJECTS

Virtual Hotel- School

Client:

Summary:

Benefits:

Pestana Group / Hospitality

Implementation of a Multilingual E-Learning Corporate Campus Initial Training immediately; Alignment values and culture of excellence; Access in remote geographical areas (Europe,

Africa, South America and USA); Cost Reduction: 93% of the population with

access to E-Learning training, a total of about 5,000 employees;

7500 participation in courses, with final grade average in the order of 75%;

Over 55,000 hours of online training from 2007 to 2011, translating into a saving of about 150,000 hours of time employees (compared with the same amount of training in classroom format).

Behavioral courses and eLearning Platform

Client:

Summary:

Benefits:

Wilson Learning Portugal

Implementation of an Multilingual eLearning Academy and eLearning courses development Providing a single eLearning platform for all

international partners of Wilson Learning Europe; Multilingual Platform (more than 25 languages); Development of 12 eLearning courses in

accordance with international standards of SCORM;

Content certified internationally; Dedicated Helpdesk Team; Certified Tutors; A flexible approach to training delivery that

optimizes the benefits of classroom training with virtual methods.

MULTIMEDIA 17


Courses and eLearning Platform for Turkey

Client:

Summary:

Benefits:

Ekser Consulting

Implementation of an eLearning Academy and eLearning courses development Reducing the time spent outside of work, travel

costs, logistics and resources; Adaptation of classroom courses to eLearning

format; Format for training delivery in Blended Learning

(including follow-up training and monitoring of actions);

Training teams responsible for the training; Management of distance training.

Fitness Courses

Client:

Summary:

Benefits:

CEF – Centro de Estudos Fitness

eLearning courses development Pioneer school in the method of study in

eLearning system; The ROI in 3 months was 80% with only 4

eLearning courses; Access to international certification EHFA:

European Health & Fitness Association; More than 700 participants doing the courses

and some of them doing two courses at the same time.

18 MULTIMEDIA


Mini eLearning Courses

Client:

Summary:

Benefits:

Several

Development of mini courses on eLearning authoring tool Less production time / implementation; Cost optimization; Complement to classroom training; Specific Modules for the rapid development; Modular content that can be interconnected/ integrated into training plans.

EPARKING

20 EPARKING


Don’t want to invest in your own Platform, but need to host your documents and elearning courses and make

them available to your Teams?

We have a differentiated service that allows you host your eLearning modules (SCORM objects; word documents, PDF and Excel; evaluations and more) in a single place. Using our LMS - E-Learning Platform - you can make available to your teams all training and documentation you wish, with your own corporative image for 24h / per day, as long as you wish.

Our “eLearning parking” solutions allow organizations to have integrated elearning soltions, standalone or even if you need a one-day training. You can also set up your own platform. Contact us to learn more about our solutions to create your own eLearning Academy.

eLearning Packages (SCORM compliant); Videos; Word, Excel, PowerPoint, PDF documents; Planners and Tools; Evaluations and Training Simulations; Your entire training library… The E-Learning Platform is a tool of distance Learning and it can be used for E-Learning as well as to complement

classroom training activities. SEVERAL ENTITIES HAVE BEEN APPLYING THIS METHODOLOGY AS A SUPPORT TOOL TO TRAINING ACTIONS WHETHER IN ACADEMIC ENVIRONMENT

OR IN BUSINESS ENVIRONMENT.

An environment to create and keep E-Learning courses. A user friendly training management tool. Possibility of integration of several multimedia formats. Flexibility of graphic and functional adaptation. Compatibility with international standard of SCORM. Customized Welcome Page. Logins and Hosting of Courses. Maintenance and Technical Support / Help Desk. Training in E-Learning Tutoring.

EPARKING

EPARKING 21


DOCEBOE-LEARNING PLATFORM ®

IT IS A LMS EASY TO USE TO MANAGE AND MONITOR TRAINING ACTIVITIES, ONLINE

COURSES AND TRAINING. THE DOCEBO PLATFORM ENABLES COMPANIES OF ALL SIZES

IMPLEMENT AN LMS COST-EFFECTIVE, AVAILABLE IN 25 LANGUAGES. WE HAVE ADOPTED TWO DIFFERENT APPROACHES: "SOFTWARE AS A SERVICE" (SAAS)

WHERE YOU PAY ONLY FOR USERS WHO REALLY NEED TO USE THE SOFTWARE ON YOUR

DAY TO DAY WORK AND IN HOUSE CUSTOMIZATION (IHC) THAT PROVIDES AN

INSTALLATION IN THE EXISTING CUSTOMER’S IT INFRASTRUCTURE. Blended Training Systems officially represents the Docebo in Portugal.

Communication Discussion Forum & Chats Conferences Contact with Teachers / Tutors Social networking / blogs

Evaluation Knowledge Tests Tasks or written Exercises Feedback/ Tutoring Area Activities assessment

Administrative Agenda Registry of tutors and participants Monitoring (system reports) Automatic Messages

Didactic Training Plan Multimedia Library of Contents Webliography, useful links, other

Advanced Reporting: Analytics and reporting about users’ performance.

Integration: Ready to interoperate with Salesforce, SAP, Webex etc.

Test and Measure: Assessment and skills management engine.

Multi-language: Localized in 25+ languages.

Standards driven: SCORM 1.2 and 2004, Tin Can compliant

Organizational mapping: Flexible user’s management, easy-to-use taxonomy tree.

22 EPARKING


This option allows the use of eLearning Platform in shared environment, benefiting from all the experience of Blended Training Systems, when not planning to make an investment in a proprietary solution. Benefits:

It does not require have a professional structure and to keep the system running. Allows a phased approach to implementation, and can start with a few licenses and expand as you

have a positive return on your investment while reducing risk and time to ROI; Allows you to increase or reduce the allowances over time, according to business needs; Implementation can be done with low dependence on enterprise IT teams.

The platform also allows, in accordance with the specifications of the client, the following services without the need for further developments:

Platform with access via the Internet – “anytime, anywhere” - through client own domain or creation of subdomain;

Homepage Customization; Creation of Curricula/ structured training plans; Access to training management reports, without

the need for third party intervention; Registration / enrollment of trainees per training

plan, with the possibility of managing registrations and enrollments by Customer;

Housing and integration of other courses, even if not developed by Blended Training Systems, in training plans being built with the customer.

This option allows the installation of a platform customized to the needs of the client and organizational structure, enabling the development of features to measure the growth of the customer's eLearning strategy. The implementation is done on the server of the client, with customizations according to needs of the project, providing an installation in the existing customer’s it infrastructure. In this format, the customer benefits, beyond the already exposed in the SaaS option, the development of services: Webconference; Single Sign On; Curricula and plans structured training according to your business structure.


OTHER SERVICES

24 OTHER SERVICES


OTHER SERVICES

THE ORGANIZATIONS THAT HAVE BEEN STRUGGLING FOR THE HUMAN

PERFORMANCE IMPROVEMENT ARE OFTEN CHALLENGED TO SOLVE THE CONFLICT

BETWEEN WHAT SKILLS DEVELOPMENT THEY HAVE IN THE PRESENT AND THE

BEHAVIORAL CHANGES NEEDED TO ENSURE FUTURE SUCCESS. THESE CHALLENGES

ARE LINKED TO THE INTEGRATION AND ALIGNMENT OF THE EXISTING MODELS IN

THE NEW DIAGNOSED NEEDS. IT IS HERE THAT WE CAN HELP YOU.

HOW CAN YOU ENSURE THAT ALL THE COMPONENTS WHICH CAN INFLUENCE YOUR STRATEGIC EFFORTS ACT IN BENEFIT OF YOUR ORGANIZATION?

THROUGH OUR GLOBAL ABILITY AND OUR SERVICES CAN HELP YOUR ORGANIZATION TO DIAGNOSE YOUR SITUATION, TO PLAN AN EFFICIENT

APPROACH AND HELP YOU TO IMPLEMENT ADEQUATE MODELS AND APPROACHES, AND AT LAST MONITORING THE PERFORMANCE LEVELS DESIRED.

WEB DESCRIPTION OF FUNCTIONS ANY COLLABORATOR NEEDS TO HAVE A CLEAR UNDERSTANDING OF HIS/HER POSITION, THE TASKS THAT HAVE TO PERFORM, MAIN

RESPONSIBILITIES, POWER OF DECISION AND ABOVE ALL THEIR ROLE IN THE ORGANIZATION, WITH SPECIAL ATTENTION TO THE CONTRIBUTE THAT

FUNCTION BRINGS TO THE DEVELOPMENT OF HIS WORK IN THE COMPANY.

THE DESCRIPTION AND ANALYSIS OF FUNCTIONS WILL AIM, MAINLY, TO UNDERSTAND THE NEEDS AND PARTICULARITIES OF PERFORMANCE IN THE

DIFFERENT FUNCTIONS IN THE ORGANIZATION.

AN ORGANIZATION THAT DEVELOPS A DETAILED PROCESS OF ITS FUNCTIONS AS WELL THE RESPECTIVE TASK AND RESPONSIBILITIES

PARTICULARITIES OBTAIN THEREFORE A PICTURE MORE COMPLETE OF ITS ORGANIZATIONAL OVERVIEW.

A PROJECT OF THIS NATURE WILL IMPLY NECESSARILY THAT ORGANIZATION LOOKS INTO ITSELF, ANALYSIS ITS INTERNAL STRUCTURE, THAT

REVIEW IT AND BRINGS IT INTO QUESTION, BUT ABOVE ALL THAT UNDERSTANDS IT.

ADVANTAGES:

To support Performance Evaluation process;

To define development needs and collaborators growth in a more precise way;

To help to find specific gaps in Professional Training needs;

To ease organizational and functional clarifications in future Selection and Recruitment processes;

To ease integration of new Collaborators;

To create, restructure and manage more adequately Career Progression in the Organization;

The slide below illustrates with more detail the

key points of such a process.

OTHER SERVICES 25


TRAINING VIDEOS “THE SCRIPT IS A PIECE OF INFORMATION THAT SHOULD BE LIMITED TO PROVIDE DATA TO THE TEAM WHO ARE GOING TO WORK ON THE FILM AND

CREATE FROM TEXT. THE SCRIPT IS NOT A FINAL PRODUCT, IT IS A KIND OF MOLD WHERE YOU PUT A RESIN, AND YOU TAKE OFF THE PRODUCT BUT

THE MOLD REMAINS. A GOOD SCRIPT IS A PIECE OF TRANSITION; IT SHOULD NOT HAVE LITERARY AMBITIONS OR DIRECTION”. (MARÇAL AQUINO)

The learning methodology that supports script’s production is the Learning Fluency Model, which was conceived and put into practice worldwide in Learning Videos. This methodology is based on 8 steps:

1. Introduction to reality in learning environment; 2. Promote reflection on this experience; 3. Understand the personal meaning; 4. Open to new concepts and skills; 5. Safe practice in learning environment; 6. Test that skill; 7. Transfer of skills to daily habits; 8. Continuous application and reinforce in the function.

This Learning Fluency model can be put in practice based on a visualization of an incorrect or right approach. The elaboration of the script can consider that the specific action will focus on the dichotomy “positive versus negative”. The graph illustrates this approach:

1. Through bad example we entertain and challenge people to think.

2. After that visualization the tension is created and solved – self-reflection.

3. Finally, with the visualization of the right behavior we want a collaborative learning that enables change of habits.

We suggest 5 steps to elaborate scripts that you can apply:

Develop idea: Creativity can be fed by reality observation and interpretation, reading documents, research and experiences.

Define a Story Line: Define “Conflict” (What?). Translate idea in an essential Conflict and condensed it in words. Any Script has a conflict essential which can be reduced to a single sentence.

Create a Synopses (or Argument): Define Characters (Who?). Decide who will live the basic Conflict and define the Characters Profile. The Synopses should define action location, in which period of time it happens and describe the Dramatic Action, the action structure described in next step.

Elaborate a Structure: To organize a Dramatic Action (How?). Define in what way characters will live the Conflict, that is, how the story will be told.

Elaborate the Literary Script: To include Dialogues (voices or voiceover), which are the main factors of Dramatic Time of scenes or sequences. The principal aspects to create dialogues are the coherence and the content.

26 OTHER SERVICES


TRANSLATIONS WE TRANSLATE TO ENGLISH, SPANISH AND PORTUGUESE FROM BRAZIL.

We ensure that the documents of your company are translated by efficient translators with all the precision, accuracy and proud in all the work they present.

The translation process is monitored from beginning to the end in order to get the best result – translations with quality delivered in time.

You will get a budget based on word.

You can hire other languages in outsourcing basis.

VOICEOVER We make the “casting” of voices that are going to embody the E-Learning courses. We work with Portuguese and foreign professionals specialized in this area.

Blended Training Systems Av. Dr. Francisco de Sá Carneiro, nº 5, 7º- A 2780-241 Oeiras Phone: +351 214 400 410 Mobile Phone: +351 932 945766 E-mail: [email protected] Website: www.blendedsystems.pt © 2013 Blended Training Systems All rights reserved.


CatalogoServicosBTSPG2013EN

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Transcript of CatalogoServicosBTSPG2013EN