Cat Carmichael, CMCA, PCAM Larry Thomas, PCAM … Thomas, PCAM March 17, 2018 ... A Board meeting at...
Transcript of Cat Carmichael, CMCA, PCAM Larry Thomas, PCAM … Thomas, PCAM March 17, 2018 ... A Board meeting at...
CAI Board of Trustees President-Elect
Director of HOA Banking for Pacific Premier Bank
CAM-ICB International Exam Development
Community Management Professional since 1987
PCAM in 2002 #1241
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Chapter Executive Director, CAI-NJ
Community Manager since 1982
PCAM in 1997 #582
Board member for USA Hockey
What is your background? How many years? How many CMCAs, AMS, PCAMs.
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And now, 35 years as a community management professional and leader, with leadership in hockey ….
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The early years…..
Day 1 in Community Management at 25…
A Board meeting at Carlton Square Community Association…
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The early years…..
Day 2 in Community Management at 25…
A CAI Luncheon on Earthquake preparedness with the Board President of Fairmont Hill Community Association
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Green Peas definitionA novice; a person who is not sharp; someone who is inexperienced
30 year professional with dual career in community management industry as a manager and a business partner, with international leadership volunteer and elected positions.
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First coaching job –
Women’s team at Bishop McDevitt High School in Harrisburg, PA
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Advanced to 17 Final Fours
Posted six perfect seasons
Won 11 national championships
Two time Olympic gold medalist as a coach
Uconn women’s basketball team has won 43 regular season and tournament titles
Managers and their communities succeed through relationships and team building with respect and professionalism with all CAI members – Homeowner Leaders, Professional Managers, and Business Partners.
Managers are the ultimate coaches!
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▪ From Professional Managers:
“Managers succeed because of Business Partners. They need us to excel because we influence the board’s decision making and purchases. The best thing a business partner can do is understand who the customer is. Managers build relationships and expect professionalism, loyalty, and value. When there is an opportunity, present your ideas with timeliness, consistency, professionalism, and advocacy.”
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▪ Business partner members include attorneys, accountants, insurance professionals, reserve providers, bankers/lenders, builder/developers, realtors, software providers, landscapers, roofers, and many others.
▪ Participation in CAI can give you direct access to thousands of potential customers.
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Key Differentiators
Industry knowledge and expertise
Understands the roles of all stakeholders
Understands how to deliver best service to make you look good
Look for the Educated Business Partners Distinction( and the all important licenses and insurance)!
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Landscaper/Grounds
Attorneys
Accountants
Insurance
General Contractors
Pools
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Snow Removal
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Disaster Response – Fire, Flood, Mold
Security OfficersInformation Technology
Roofers
Plumbing
Acknowledge and recognize great partners
Learn from each other – know what they know!
Reverse trade shows
Be approachable and accessible
Communicate, communicate, communicate
Address any issues before they escalate
Make sure you have access to higher ups at the company in case escalation is needed
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Allow focused participation at Board meetings
Do not throw a Business Partner under the bus (and we won’t do it to you, promise!)
Give input on budget, scope of work, and Board personalities.
Give feedback on bids, timelines, and criticism
when the bid is unsuccessful.
Budget some time for Business Partners and
learn from them!
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To bid or not to bid?
1. What are your management contractual limits?
2. What the contract require when it renews?
Finding qualified and new business partners while rewarding your best allies.
…and when low bidding goes bad, where cheap becomes expensive!!!!
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Gratuities, Commissions, and Finders Fees
▪ Disclosure requirements vary from state to state and they apply to all managers.
▪ Ethical standards are also included in CAI’s and CAM-ICB’s Professional Manager Codes of Ethics.
What is acceptable so you don’t
compromise your integrity or
your customer’s integrity?
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Gifts, Lunches, Services, Movie Tickets, and Concert Tickets
▪ What is reasonable?
▪ What is fair?
What about providing services
for a board member’s house?
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“Is what’s being done in the best interest of the association? It’s easy to weigh whether it’s in the manager’s, individual board member’s, or your own self-interest before you act”.
Your reputation for integrity is the most important asset of your company. Knowing what’s right is simple.
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