TRAINING MANUEL

Night Park Services

Forbidden Journey

Wizzarding World of Harry Potter

Updated December 2010

Table of Contents

Overview:

I. Getting Started

A. Forbidden 1 and Forbidden 2

B. Materials Needed

II. Hogwarts Castle

A. Set up

B. Dividing Responsibilities

III. Auto Scrubbing

A. Pre wash check

B. Turing the machine on

C. Scrubbing Route

D. Cleaning the Machine

F. Child Swap

G. Fitch’s Stairwell and Loading Area

H. VIP Hallway and Stairs

IV. Sweeping and Mopping

A. Materials Needed

B. Responsibilities

C. Route

V. Break Room

A. Dividing Responsibilities

VI. Detailing

A. Dividing Responsibilities

VII. End of Shift Checks

Overview

The opening of the Wizzarding World of Harry Potter was one if not thee most

anticipated opening in our 20 year history. As our guest walk through the gates of

Hogsmede they will find themselves fully immersed in Harry’s World. From the

shops and restaurant of Hogsmede to a faithful reproduction of Hogwarts Castle.

These reproductions will give our guest an adventure of a lifetime. In Hogwarts

Castle our guest can walk the halls, visit Dumbledore’s office, see the Defense

against the Dark Arts class room, Gryffindor Common Room, and even see many of

the characters from the books. At the end of the line is the award winning

groundbreaking ride the Forbidden Journey. With a combination of live action and

video technology, it allows our guest to have a personal adventure with the

students of Hogwarts. As members of the Park Services Night team our job is vital

to the success of Park Operations. While we always strive for perfection, with the

spot light brightly lit on the Wizzarding World it is even more important that we

achieve perfection. While you will be under tougher standards and deadlines you

will not be working alone. A fellow experience team member will be with you to

ensure the high standards that are expected are archived. You should feel a since

of pride in being selected. Not everyone can work in this island. The fact that you

have been selected means that a supervisor has scene a detail strong work ethic

that make you the perfect person for the job. So congratulation on your selection

and enjoy your time working in Hogwarts Castle.

Getting Started

You will see your name on the route sheet listed as Forbidden 1 or

Forbidden 2. There is no significance to being either person. You

will be sharing the responsibilities. If you are not familure with the

person you are working with make sure you have the supervisor

introduce you. This team member is more experienced and should

be relied on for information on how best to clean the venue.

However your number one priority is to make sure the Castle is

show ready for the public. Nothing should take away from the

objective. If anything is not allowing you from completing your task

is should be reported to a supervisor.

Materials Needed:

Forbidden Journey Checklist

Forbidden Journey J4 Key (If no key is found make sure you

have one)

4 Mops

6 Rags

You may also need Triad # 6, Glace 2, Good Sent, Murphy

Oil, Dust Rags, Paper Towel, and Latex gloves.

Hogwarts Castle

Hogwarts Castle is located inside the Wizzarding World of Harry Potter

at the top of the hill. It is best to enter through the employee break room

located on the side of the castle. The door is marked. As you walk in you

will see two sets of lockers and a seating area. The janitor’s closet is located

on the left hand side next to the lead office. Open the door and ensure you

have the supplies you need to complete your work. When you are finished

you will see two doors in the back of the room. The first door on the left is to

the Tech work area. The second door goes to the VIP stairway. Take the VIP

stairway to the second floor where the second janitor closet is located. Again

make sure you have the supplies you need and discusses with you fellow

team member what responsibilities you are each responsible for. The

following is one way of cleaning the castle. It is by no means the only way of

completing it. As long as the standards are upheld do what ever make you

comfortable.

Auto Scrubbing

The Auto Scrubber is a key resource used to give a deep clean to the

concrete floor and a major time saver. It should only be used on the

concrete floor of the castle. It is located in the 2nd floor Janitor’s closet.

Pre Wash Check:

Make sure it had been plugged in from the night before. If

not turn on machine to make sure you have enough

battery life to clean the floors.

Check all areas of the machine to make sure all the tanks,

hoses, switches, wheels, and squeegee is undamaged. Any

damage should be reported to a supervisor.

Also check the reservoir located on the front of the

machine and trap on the top of the machine. With the trap

make sure it was cleaned out from the night before.

After checks are completed use Triad # 6 to fill the

reservoir in the front of the machine to the top.

Once the reservoir is fill put the lid on both reservoir and

trap unplug machine wrap up the cord and push machine

out the door at the end of the hall.

Turing on the Machine:

Looking at the back of the machine you will see a foot petal

on the right hand side. Manipulate the petal until the

scrubber pad is on the ground.

Next to the wrapped up power cord is a black lever to bring

the squeegee down to the ground. Move the lever to the

right and down to do so.

On the control pad you will see two switches and one black

lever.

Flip both switches up to activate the vacuum and scrubbing

pad. Lift the lever half way up to turn the water on.

You are ready to start auto scrubbing.

Scrubbing Route:

As you exit the hall way you will emerge on the loading

platform for the ride. On your left are three lanes of Q ing.

Take the line on the right all the way past the test seat to

the end of the line. At the end you will see a door on your

right hand side push is open and take the elevator to the

first floor

On the first floor you will find two Q lanes, two carpets, two

sets of locker bays, and the main entrance to the castle.

Ensure you auto scrub as much of the floor as the machine

will allow you to do.

It is important to push forward and not backwards to

ensure unnecessary ware on the machine.

When you have finished the first floor take the elevator to

the 3rd floor. You will emerge in a hallway that branches off

in two directions.

Auto Scrub as much of the floor as possible.

Once you have finished use the elevator to go to the

second floor not 2R.

At this point you should be out of Triad and in need of

being empty.

Go back to the 2nd floor janitor closet and back the machine

into the closet so you can empty the machine via the black

hose with a cap.

Lift up the plastic cover and use the hose to clean out the

trap of debris.

After the trap has been cleaned out refill the machine of

Triad # 6.

Push the machine back out and auto scrub the 2nd floor

including the open area of Child Swap, loading area and

top Q of the Greenhouse.

Proper Cleaning and Storage:

After you have finished using the machine make sure you

clean out the Trap.

After all the debris is out of the trap use Good Scent to get

the trap as clean as possible.

Leave the plastic top of so it can dry

Back the machine up to the wall and plug the machine in

so it can charge.

Clean off the outside of the machine.

Child Swap:

Fill up a mop bucket of Triad # 6 and get a mop. Also get a

butt pan and broom.

Head to child swap to move the benches so you can pan

and broom any left over debris

Mop the sides and area covered by the benches.

Wipe down benches with Murphy oil soap if needed

Clean Glass windows if hand prints are visible

Remove gum from all surfaces.

Fitch’s Stairway and Loading Area:

The stairway located next to the loading area

goes to the store.

Place the butt pan at the bottom and take your

broom and sweep off every stair making sure to

get them all as clean as possible.

Sweep it down to the landing and sweep up all

debris from floor including from floor joints.

After you have finished mop landing and

stairwell

When that is completed mop all areas of the

loading area not covered by the auto scrubber.

VIP Stairway and Hallway:

Empty your mop bucket and get a brand new

mop

Fill your bucket with cold water. Chemical can

not be used on any of the red tile floors of the

castle so as not to destroy the wax on the floor.

Exit out the door and leave the bucket on the

landing. Take the mop up to the 3rd floor VIP

hallway.

Mop the entire hallway and stairwell to the first

floor.

Empty out the bucket and take the mop and

bucket to the first floor break room.

This should take you to lunch.

Sweeping and Mopping

While one person is using the auto scrubber the other person will be

sweeping and mopping all three floors of the castle.

Materials Needed:

Butt Pan and Broom

Mop and Bucket filled with Triad #6

Scrapper

Responsibility:

You job is to Pan and Broom all debris not picked up by

the auto scrubber.

Mop all areas that are not covered by the auto

scrubber including wall edges, and in between q rails

Clean Three of the 4 stairways of the castle

Remove gum from all surfaces.

Route:

As the other person is using the auto scrubber head

up to the third floor to sweep and mop the floor

edges.

Head to the 1st then 2nd floor of the castle to sweep de

gum and mop wall edges and between q rails.

You will also have to mop the center line from loading

area to test seat as auto scrubber will not be able to

go down that line.

When you have finished sweep and mop the

stairways. One leads from the first floor to

Dumbledore office the second goes from the first floor

to the Gryffindor common room and the third is on the

third floor.

This should take you up till lunch.

Team Member Break Room

The break room is relatively easy to clean. However by the two of you

splitting up the responsibilities you can finish and a short period of time.

One person can clean the two employee restrooms and tech restroom

located in the tech hallway. When cleaning the bathrooms make sure you

clean the toilet, sink, mirror, and floor. Also refill and paper or soap products.

The door is next to the door to the VIP stair. As that person is cleans the

restrooms the other will stack the chairs wipe off the tables and counters

with Triad # 6. Clean the glass on vending machines. Vacuum the carpet

section both in break room and VIP landing. Mop break room floor and Tech

hallway. If done right it should only take 30-40 mins to complete.

Detailing

Having completed the main tasks of the castle you are only 90% done.

Detailing is an essential aspect of the process to ensure the stage is truly set

for our guest. Tasks include Dusting props light fixtures, cleaning walls

columns, q rails with warm water, cleaning wood items with Murphy oil soap,

washing glass with glance and sweeping out the greenhouse. There are

many other items. Make sure you are always looking for ways to make the

castle as perfect as possible.

End of Shift Checks

As the night comes to an end ensure both of you walk the castle to

ensure everything that could be done has been. Make note of any supplies

that need to be brought over for the next day. Make sure that both closets

are organized and in good order before leaving for the day.

CHECKLIST

1. The outline

The introduction states the main topic or idea of the outline, and the conclusion summarizes it.

Each sub-topic describes the main idea for a paragraph.

Supporting information and details for a sub-topic are listed under the sub-topic with each piece of information listed separately.

When supporting information is listed under a sub-topic, there are at least two pieces of information listed. If there is only one piece of information to support a sub-topic, the information is included in the sub-topic.

2. The report

The report follows the organization of the outline.

Each paragraph in the report matches a sub-topic in the outline, and presents the information and details listed under the sub-topic.

Each paragraph includes a topic sentence that summarizes the main idea of the paragraph.

Every sentence begins with a capital letter.

Every sentence ends with a period, question mark, or exclamation mark.

All words are spelled correctly.

There are no missing words.

3. Works cited

Every source has a specific reference in the report. Include only the sources that are mentioned in the report.

Each entry follows the correct format for the type of reference.

Entries are listed in alphabetical order according to the author’s last

name.