Castech Data Services Inc.

Our Company

A Canadian company established in December of 98

Our Company

A Canadian company established in December of 98.

An offshore production center in Manila, Philippines established since 1987.

Our Company

A Canadian company established in December of 98.

An offshore production center in Manila, Philippines established since 1987.

A workforce of 4,500 college graduates.

Our Company A Canadian company established in

December of 98. An offshore production center in Manila,

Philippines established since 1987. A workforce f 4,500 college graduates. 14 Production facilities.

Corporate Center occupies its owned 5 floor w/ Penthouse in a 24 storey building.

Houses its NOCs. 1 Vacant Office for standby. 13 locations interconected within a 1 mile

radius.

Our Company A Canadian company established in December of

98. An offshore production center in Manila,

Philippines established since 1987. A workforce of 4,500 college graduates. 14 Production facilities

Corporate Center occupies its owned 5 floor w/ Penthouse in a 24 storey building.

Houses its NOCs. 1 Vacant Office for standby. 13 locations interconnected within a 1 mile radius.

Data Communication with 1 STM and 3 DS3 Carriers equivalent to 132 E1 leased lines from 4 major carriers.

Our Company Hardware/Network Support Linux/SQL/SNAP Network

Servers/Workstations. Programmer Pool – 100

Developers Maintenance of general and specific programs.

Document Warehouse Power Backup (Genset/UPS) 24 x 7 guarded secure air-conditioned

offices

Our Services

Data Encoding.

Our Services

Data Encoding Call Center & Technical Support

Our Services

Data Encoding. Call Center & Technical Support Litigation Support

Our Services

Data Encoding Call Center & Technical Support Litigation Support Medical Transcription

Our Services

Data Encoding Call Center & Technical Support Litigation Support Medical Transcription Database Conversion & Maintenance.

Our Services

Data Encoding Call Center & Technical Support Litigation Support Medical Transcription Database Conversion & Maintenance. Full Text Conversion.

Our Services

Data Encoding Call Center & Technical Support Litigation Support Medical Transcription Database Conversion & Maintenance Full Text Conversion Imaging

Our Services

Data Encoding Call Center & Technical Support Litigation Support Medical Transcription Database Conversion & Maintenance. Full Text Conversion Imaging Abstracting & Indexing

Our Services

Data Encoding Call Center & Technical Support Litigation Support Medical Transcription Database Conversion & Maintenance Full Text Conversion Imaging Abstracting & Indexing Audio/Video & Animation Production

Our Services Data Encoding Call Center & Technical Support Litigation Support Medical Transcription Database Conversion & Maintenance Full Text Conversion Imaging Abstracting & Indexing Audio/Video & Animation Production Computer Programming & Maintenance.

Our Human Resource

4,500 + Regular Employees Basic Qualifications

4 year College course graduate. English Proficient

Education patterned after the North American system.

3rd biggest English speaking country in the world after the U.S. and the U.K.

Our Human Resources 4,500 + Regular Employees Basic Qualifications

4 year College course graduate. English Proficient

Education patterned after the North American system. 3rd biggest English speaking country in the world after the

U.S. and the U.K.

30,000 to 50,000 graduates annually in computer science and programming.

Special Qualifications required depending on the position.

Better than Industry Average Compensation. Above Average Basic Incentive Bonus.

Technical Support Services Programming

Languages Pascal C/C++ Key Entry III Concordance Microfocus COBOL Perl/Shell Visual Basic Visual C Visual Foxpro

Visual Interdev MS Access CGI / Java Web SQL Scripting ASP Programming Macro

Programming.

Technical Support Services Packages

Omnipage Textbridge Pagis Pro Type Reader Omnimarc Xmetal Folio Views Word Perfect Adobe Acrobat Adobe Illustrator

Adobe Capture Pagemaker Office 2003 Conversion Plus Quark Express Ventura Publishing.

Call Center Services INBOUND CALL HANDLING

1-800 Help Desk Support Technical Support Product Order Taking Booking/Reservation Scheduling.

OUTBOUND CALL SERVICES Credit and Collection Support Database Updating Tele Survey Subscription Renewal Cross Selling & Up Selling.

Call Center Services Strengths

Personnel Strengths College Graduates English proficiency Trainable in accent naturalization Warm, friendly and respectful attitude.

Other Strengths Quick start-up and ramp up 100 fully equipped workstations/seats

standby. Fully owned subsidiary handling

manpower recruitment.

Call Center Strengths Scalability

Over 1000 sqm plug and play office space available.

Triple redundant telecom network with reserved capacity.

In-House Technical Support 100 + Software, hardware and network

staff. Versatility

Varied exposure against several applications and industry.

Hiring Process

Recruitment Overall CSR Recruiting Strategy

Campus recruiting Newspaper Internet Walk-In Referrals

Recruitment and Hiring Lead Time: 30-45 business days.

All employees are full time regular.

Hiring Process (b) Training

Facilities provided for CSR training. Training room Projectors Panaboards Audio/Video Speaker Phones

Training Strategy Personalized and nurturing Customer focused Technology driven Result driven.

Hiring Process (c) Training Provided

Customer CARE training Training Lead Time: 10 business days.

Technical & Operational Set-Up Telephony

Nortel version 25.30 IP Call Center 8.1

Capabilities Skill Based Routing and Call Priority. Call Blending Music on Hold RAN (Recorded Announcements) Real Time Information Monitoring (for both

Managers and CSRs). Voice Logger Custom reporting, Automatic Call Distribution.

Technical & Operational Set-Up (b) Reports

Can be customized to client’s specifications. Scripting

Our team will work with your organization to develop and implement scripts for your program. We will only use scripts that have been approved in writing prior to implementation.

Quality Control A quality control team will be formed to ensure

a high standard of performance.

Technical & Operational Set-Up (c) Remote Monitoring

Clients may be given access to wav files for remote monitoring of calls.

Disaster Recovery Telephony Redundancy and Disaster Recovery

Procedures. 2 different systems are in place (IP and legacy

equipment) IP-based Phone system is portable and can be set up

anywhere in the network. Servers are clustered together. IP connectivity is redundant w/ multiple carriers at

different POP’s.

Snapshots

Our Main Headquarters

A typical client visit

Thank You

Castech Data Services Inc.10 Magenta St.Richmond Hill, ONL4B 4H2Ph. (905) 763 1507Fx. (905) 762 9485www.CastechData.com