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Level: Team Leader Function Name: Treasury ServicesProcess Name: Global Core Cash Operations (GCCO)Job Function Description: OperationsLocation Mumbai

Job DescriptionThe primary responsibility of this position is to manage the day to day Operations for thePayments Processing Function. The candidate will be reporting to the PM of GCCO. The rolewould involve managing a team of around 5 to 6 team members. The role involves closecoordination and working with other client operations sites to ensure business goals andobjectives are met.

Key Responsibilities would include:- Provide overall supervision to the staff during his/ her shift operating window. Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner. Identify opportunities for improving the efficiency of the process.

Identify the training requirements of the team members and work with the PM onproviding the required trainings Establish excellent relationships with the client operations site with whom the team will

need to interact on a regular basis. Prepare the weekly / monthly MIS reports Track the changes to the procedures and ensure that the team is fully aware of the

changes.

Qualifications & Experience Graduate with Minimum 4 to 5 years Financial Operations Processing experience, with

a strong team management experience in similar environment. Experience and a working knowledge of various aspects of International Payment

Processing Operations. 2 years of experience in a back office operations of a reputed

foreign bank or its processing arm/private sector bank/public sector bank as a supervisor would be beneficial.

Working Knowledge of SWIFTS & international payment conventions & practices is amust.

Good Interpersonal skills to be able to communicate internally & externally and at alllevels.

Excellent written & oral communication skills in English. Good people management skills. A proactive approach to problem solving, taking ownership of issues and having the

determination to follow through. Escalate issues as appropriate. Ability to use creative problem solving techniques to solve business issues. An acute client focus. Strong PC, project management, and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word. Experience of working / partnering with Risk, Audit and Compliance to ensure that the

overall organizational objectives are met.

Prescreening Questions (Sample)

1. Please indicate the number of years of customer service experience you have?Answers: None, Less than one year, One to three years, Three to five years, More thanfive years

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2. In your current or previous experience, how willing were you to work in an environmentwith heavy phone-based customer interaction?Answers: Very willing, Not willing

3. How would you rate your organisational skills?Answers: Novice, Intermediate, Advanced, Expert

4. How would you rate your listening skills?Answers: Novice, Intermediate, Advanced, Expert

5. Are you willing to work in Shift DutiesAnswers: Yes or No.