Case Study: Upgrade to SIP at Princeton
-
Upload
catharine24 -
Category
Documents
-
view
376 -
download
1
description
Transcript of Case Study: Upgrade to SIP at Princeton
![Page 1: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/1.jpg)
Upgrade to SIP at Princeton University
David Wirth,
Manager of Technical OperationsPrinceton University
Pittsburgh, Pennsylvania – June 7-10
![Page 2: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/2.jpg)
2
Agenda
About the Campus Why We Upgraded Challenges Next steps Summary
Pittsburgh, Pennsylvania – June 7-10
![Page 3: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/3.jpg)
Pittsburgh, Pennsylvania – June 7-10
Princeton University Chartered in 1746 – 4th oldest college in US 4850 undergraduate, 2300 graduate About 5400 fulltime and part-time
employees Residential University - housing is provided
for all undergrads 43 Dorms; over 180 buildings Nortel SL-100/CS2100 switch - SIP enabled
13,000 lines
3
![Page 4: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/4.jpg)
4Pittsburgh, Pennsylvania – June 7-10
Campus Map The main campus is
about 380 acres
Treasurer’s and IT will be the first groups to be located off the main campus to a new 4-story building opening 10/09
![Page 5: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/5.jpg)
OCTELVoicemail System
Meridian CS-2100 XA-Core Hybrid
701 Carnegie Center – VoIP SIP Lines
755 Alexander Rd.
22 Chambers St.
MeridianSL-100RemoteSwitch
Forrestal Center
Frist Campus Center
Verizon PAETEC
PA
PAETECNYC
Meridian CS-1000Remote Switch
194 Nassau St.
693 Alexander Rd.
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
Pittsburgh, Pennsylvania – June 7-10 5
![Page 6: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/6.jpg)
Why We Upgraded
The driving force behind the change:
Opportunity A new designated high-tech building
Need To still have the “University”
experience
Pittsburgh, Pennsylvania – June 7-10 6
![Page 7: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/7.jpg)
The Opportunity New building 3 miles from campus Designated high-tech to house IT First time IT group will be in one area Chance to Upgrade telephone system
Take advantage of SIP Trunking and Lines
Pittsburgh, Pennsylvania – June 7-10 7
![Page 8: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/8.jpg)
Pittsburgh, Pennsylvania – June 7-10
A need to feel connected away from office University Experience
One University number Presence, IM, Personal Status and Conferencing Individual and group communication capabilities Easy to use Common experience over any handset – ideally
The Need
8
![Page 9: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/9.jpg)
WOW Factors
Everyone gets CallerID Presence (Awareness in the future) Click-to-Call Meet Me Conferencing
Pittsburgh, Pennsylvania – June 7-10 9
![Page 10: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/10.jpg)
More WOWs Individual routing of calls Phone logs Incorporate cell phones with FMC Seamless move calls from desk to
cell and back
Pittsburgh, Pennsylvania – June 7-10 10
![Page 11: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/11.jpg)
Challenges
Time Restraints New Systems Policy Items
Pittsburgh, Pennsylvania – June 7-10 11
![Page 12: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/12.jpg)
Tight Time Schedule Design based on capabilities of SIP
MADN support in Release CVM 13 Time for switch techs to learn new
technology Time for MAC techs to learn how to
provision new sets Time to train users to on new feature
functionality
Pittsburgh, Pennsylvania – June 7-10 12
![Page 13: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/13.jpg)
Multiple New Systems TMS Upgrade New Provisioning System New Session Border Control New Security Policies New DHCP procedure
Pittsburgh, Pennsylvania – June 7-10 13
![Page 14: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/14.jpg)
Policy Decision Items How to handle E911? Mobile 911? How long do provide power for IP
phones? What phones do we use? Best way to train end users?
Pittsburgh, Pennsylvania – June 7-10 14
![Page 15: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/15.jpg)
Looking into the future for Princeton New Chemistry building next year Give all students virtual SIP numbers Adding FMC technology with Mobile UC
Next Steps
Pittsburgh, Pennsylvania – June 7-10 15
![Page 16: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/16.jpg)
Pittsburgh, Pennsylvania – June 7-10 16
IT Group – Today
Characteristics Split time between main campus and
office located off-campus Highly mobile worker Reachable only at assigned office number
![Page 17: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/17.jpg)
Pittsburgh, Pennsylvania – June 7-10 17
IT and Support Solution
Single University Reach Number Make and receive calls on office number
using mobile Real-time access to information on
mobile handset Leverage WiFi whenever possible
![Page 18: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/18.jpg)
Pittsburgh, Pennsylvania – June 7-10 18
University Benefits Seamless WiFi-cellular handoff Single Number Reach with existing
PBX Excellent WiFi Voice Quality Provides IM and Presence in addition
to PBX functionality Eliminate laptop cellular data cards
![Page 19: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/19.jpg)
Pittsburgh, Pennsylvania – June 7-10 19
Administration Benefits Keep Business and Personal calls
separate Seamless transfer to desk and cell Ability to answer office phone
anywhere On the road Work at home
Accessible during weather or other emergencies
Presence, Email, Calendar, Contacts
![Page 20: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/20.jpg)
Pittsburgh, Pennsylvania – June 7-10 20
Students – Today
Characteristics Highly mobile Many do not use campus phone number
but carry personal mobile University email is the primary contact Use Internet based tools for social
networking
![Page 21: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/21.jpg)
Pittsburgh, Pennsylvania – June 7-10 21
Student Solution Mobile Princeton community
School-branded mobile client Client includes tools for communication via
Presence, Voice, IM, Personal Status Messages and Conferencing
Everyone is accessible at a click-of-a-button Allows creation of buddy-lists and groups for
selective communication
![Page 22: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/22.jpg)
Pittsburgh, Pennsylvania – June 7-10 22
University Benefits Students part of the University dial
plan Improve communications within
campus community Revenue opportunity to offer SIM
ring and unified messaging as a package
![Page 23: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/23.jpg)
Pittsburgh, Pennsylvania – June 7-10 23
Student Benefits Mobile - but still part of a community Students can have a public University
number and private cell number Professors can call using a school number Parents can call using their local number
Save with a lower monthly minute plan
![Page 24: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/24.jpg)
Pittsburgh, Pennsylvania – June 7-10 24
The Technology
Server WiFiCellular
Client
NORTEL CS2100SIP PBX
Nortel SL100/CS2100
PBXVoIP & SIP
![Page 25: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/25.jpg)
Pittsburgh, Pennsylvania – June 7-10 25
Princeton Deployment
Deployed with Nortel SL-100 PBX Works with Microsoft Exchange
Server
Media (voice)
Data (applications & signaling)
Cellular Voice
WiFi Hotspot
Cellular Data
Internet
PSTN
Remote Office
PBX Messaging Apps
![Page 26: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/26.jpg)
Summary
New upgrade takes advantage of opportunity
Addresses needs of occupants Provides some “WOW” Positions University to use new
technology
Pittsburgh, Pennsylvania – June 7-10 26
![Page 27: Case Study: Upgrade to SIP at Princeton](https://reader035.fdocuments.in/reader035/viewer/2022062615/548d7251b47959ac488b467f/html5/thumbnails/27.jpg)
Pittsburgh, Pennsylvania – June 7-10
Options and Issues
27