Small IT Provider Makes the Transition to a Full Managed Services Business ModelIT Guru Leverages PCs Based on Intelreg vProtrade Technology to Improve Margins and Reach More Customers

IT Guru a Denver-based VAR has done what many IT shops would like to accomplish successfully made the

transition to a true managed services business model driven by recurring revenue ldquoWersquove been in business

for seven years and made a hard turn towards managed services two years agordquo says Joseph Axne president

of IT Guru ldquoAt this point all of our customers are managed services accounts and wersquove moved away from

time-and-materials workrdquo IT Guru offers full IT support and in most cases acts as the IT department for the

customer ldquoFor much of the SMB market managed services make more senserdquo explains Axne ldquoReal businesses

need 360 degree IT coverage and for most SMBs building that internally makes no economic senserdquo According

to Axne the managed services business model yields not only smoother revenue but also healthier margins

ldquoManaged services margins can be approximately double that of a break-fix businessrdquo he says ldquoif you do it

correctlyrdquo The keys to profitability are the underlying processes and cost structure ldquoYou have to drive the

right efficienciesrdquo he notes

To build efficiencies into his business model Axne has based IT Gurursquos infrastructure on advanced tools

such as Lenovo PCs featuring Intelreg vProtrade technology1 and the Kaseya IT Automation Framework accessed

through Kaseya Professional Services (see sidebar Kaseya Professional Services Fuel IT Gurursquos Solution) By

combining advanced PCs with a highly capable management console the company has been able to signifi-

cantly cut the cost of delivering services while at the same time improving their customerrsquos IT experience

ldquoOur vPro plus Kaseya solution allows our people to be more productiverdquo explains Axne ldquoAt the same time

it delivers better service to customers while it lowers our cost of delivering that servicerdquo As a result

IT Guru has added Intel vPro technology-based PCs as their standard and preferred platform

ldquoManaged services

margins can be

approximately

double that

of a break-fix

business if you

do it correctly

You have to

drive the right

efficienciesldquo

ndashJoseph Axne President

IT Guru

Case StudyIntelreg vProtrade Technology

IT Guru

Better Tools Mean Lower Costs and Improved Customer Service LevelsThe advanced manageability and security features of Intel vPro

technology allow IT Guru to significantly streamline a number of key

PC management tasks within their existing management console

software This both reduces their cost and helps eliminate down-

time and interruptions for PC users The power of this solution

has three elements

bull Increased abilities to monitor manage and repair PCs remotely2

regardless of power state or operating system health that greatly reduce maintenance and management costs and increase the utilization of IT Gurursquos personnel

bull Increased security capabilities that better protect the customerrsquos critical data while reducing downtime

bull A standardized energy-efficient PC platform that can meet the developing demands of the customerrsquos business while signifi- cantly reducing total cost of ownership (TCO)

These capabilities give IT Guru considerable advantages ldquoThis

solution allows us to diagnose problems more quickly remediate

problems faster and do more maintenance and repairs remotelyrdquo

says Axne ldquoAny time we roll a truck it means $100 to $200 in cost

lost productivity and no ability to multitask So being efficient means

avoiding as many repair-oriented field visits as possiblerdquo

Reducing time-to-repair by 66 percent The advanced remote

capabilities of Intel vPro technology allow IT Guru to maintain and

repair PCs more quickly and at lower cost This is true for both normal

maintenance activities and problem resolutions ldquoRegardless of where

the vPro machine is as long as itrsquos connected to a network we can

reach it even if itrsquos powered down or disabledrdquo explains Axne Intel

vPro technology gives IT Guru the ability to see better inventory data

on the machine such as BIOS version RAM information (manufacturer

part number and serial number) and hard drive data (manufacturer

model and serial number) ldquoThis allows us to get the right part more

quickly and accelerate hardware repairsrdquo notes Axne On average IT

Guru is able to reduce the time to repair a hardware problem by 66

percent3 ldquoThis ability to reach out remotelymdasheven to customers trav-

eling in other countriesmdashreally improves the level of service we can

deliverrdquo says Axne

Axne is looking forward to the IT Gurursquos transition to version 6 of

Kasey IT Automation Framework as it will support IDE-redirect to

speed the repair of software problems ldquoBeing able to remotely reach

a machine using IDE-redirect will make another big differencerdquo he

explains ldquoWersquoll be able to boot it into Safe Mode or completely re-

image the system remotely We will no longer have to visit the ma-

chine and can do the work after hours This is a good example of how

the vPro + Kaseya solution evolves to add even more value over timerdquo

Today the capabilities of Intel vPro technology-based PCs reduce

the number of deskside visits needed by 43 percent compared to

non-vPro PCs3 ldquoBecause wersquore doing more remotely our technicians

are able to do more multitaskingrdquo says Axne ldquoThis is key to efficiency

and we measure it on a quarterly basis It reduces our labor cost and

has a great impact on profitabilityrdquo

Table 1 Delivering More to Customers Through Intelreg vProtrade TechnologyIT Gurursquos deployment of PCs based on Intel vPro technology yields better IT functionality and lower service delivery cost

ActivityWithout Intel vPro Technology

With Intel vPro Technology Improvement3

Average time to resolve a hardware problem 3 hours 1 hour Reduced 66

Average amount of downtime per PC per month 60 minutes 15 minutes Reduced 75

Time to achieve 95 patch saturation 168 hours 24 hours Reduced 86

Deskside visits per month for a typical customer 7 4 Reduced 43

Power cost savings per PC over 3-year life span $0 $196 TCO lowered by $196

Why Lenovo PCs based on Intelreg vProtrade Technology

IT Gurursquos standard installation is a Lenovo desktop or laptop

PC featuring Intel vPro technology ldquoWersquove found that Lenovo

provides higher reliability than other PCsrdquo says Joseph Axne

ldquoWe get fewer calls on typical desktop issues such as slow

performance or slow printingrdquo The excellent performance of

their Intelreg Coretrade i5 vProtrade and Intelreg Coretrade i7 vProtrade processors

delivers the horsepower that IT Gurursquos clients need to run de-

manding business applications and protect their investment into

the future ldquoThe performance of these machines is excellent and

our clients like themrdquo In addition Prowess Smart Deploy further

simplifies IT Gurursquos own processes ldquoItrsquos easy to lay our Virtual

Hard Disk image into the Lenovo machines which saves us timerdquo

Built-in technologies that improve security and help lower

customersrsquo risk Because IT Guru can reach machines that are

powered down security software updates are accomplished much

more quickly resulting in better customer protection This allows IT

Guru to reach 95 percent patch saturation 86 percent faster on PCs

featuring Intel vPro technology3 ldquoThis has two effectsrdquo explains

Axne ldquoFirst our customersrsquo security is maximized because their

machines are patched more quickly This lowers both their risk and

their costs since there is less productivity lost to virus-infected PCs

Second since we donrsquot have to chase down machines that missed the

patch because they were turned off our costs are lowerrdquo This same

capability allows IT Guru to accelerate updates to other critical soft-

ware tools as well such as Windows Java and Flash

ldquo Any time we roll a truck it means $100 to $200 in

cost lost productivity and no ability to multitask

So being efficient means avoiding as many

repair-oriented field visits as possiblerdquo

ndashJoseph Axne President IT Guru

Active and passive power management capabilities that signifi-

cantly reduce energy costs With the ability to turn off groups of

PCs after hours and then power them back up before the start of

the next business day IT Guru can now save their customers money

through lower energy usage making a substantial positive impact

on their ROI ldquoA vPro PC will save customers about $65 per year in

energy costrdquo says Axne ldquoExtended over an entire installed base this

becomes significant and is a new value that we can offer customersrdquo

Itrsquos helping strategically as well ldquoWersquore using this cost savings as a part

of budget planning meetings with clients where we are for example

pitching a major transition such as an SBS 2008 migration It gets a

very positive reception and lets customers know theyrsquore dealing with

a partner that is looking at the whole picturerdquo

Better customer experiences and improved account control

ldquoThe small and midsize business owners we support like the fact that

we keep their employees more productive by implementing the right

technology solutionsrdquo say Axne Because Intel vPro technology helps

IT Guru respond more quickly to customer issues customerrsquos produc-

tivity and satisfaction are improved ldquovPro PCs give us a 75 percent

reduction in PC downtime Spending two hours on the phone with

us costs our customers in downtime and my staff in troubleshooting

time So using vProrsquos capabilities means the customer has a faster

resolution time which is a win-win for both the client and usndashit

helps make us the trusted advisorrdquo

Delivering Competitive AdvantageAccording to Axne the market opportunity for a managed services

solution which uses the right tools is significant ldquoBusinesses are

looking hard at their cost structurerdquo says Axne ldquoIn this environment

managed services with Intel vPro technology work extremely well

for our customers and for us We can lower their overall IT costs

while vPro is lowering our costsrdquo

Kaseya Professional Services Fuel IT Gurursquos Solution

IT Guru uses the Kaseya IT Automation Framework for a

complete and integrated view of IT environments from a

centralized Web-based management console allowing them

to remotely manage their customersrsquo entire computing infra-

structure with one powerful and integrated application In

addition IT Guru utilizes Kaseya Professional Services to aug-

ment their staff with an extended team of Kaseya IT experts

This allows IT Guru to outsource basic IT tasks such as user

setups patch management system maintenance tasks and

scheduled power-downs ldquoHaving six to eight people on the

back end as an extension of our business is phenomenalrdquo says

IT Gurursquos Joseph Axne ldquoWersquove tried other NOC services in the

past Kaseyarsquos capabilities commitment to quality and making

sure the right things get done are simply betterrdquo

The Kaseya IT Automation Framework leverages Intelreg vProtrade

technology to deliver more remote capabilities to MSPs

Built-in IT automation Kaseya builds automation into the

systems deployment and management process by mirroring best

practices and automating repetitive work using machine-driven

tasks and processes

Designed to manage not just monitor the SMB IT

environment Kaseya focuses on managing the entire IT

infrastructure so the IT services provided are proactive and

customers get deeper support for their business applications

Powerful fully integrated and easy to use The combination

of Kaseya and Intel vPro technology provides a comprehensive

easy-to-use and integrated Web-based IT automation solution

that can be deployed rapidly efficiently and effectively

Integrated Intel vPro technology Kaseya has fully integrated

many of the powerful capabilities of Intel vPro technology to

provide authorized technicians with remote PC management

virtually anytime even when PC power is off or the OS is

unresponsive

For more information on the Kaseya IT Automation Framework

visit wwwkaseyacom

Better Tools Mean Lower Costs and Improved Customer Service LevelsThe advanced manageability and security features of Intel vPro

technology allow IT Guru to significantly streamline a number of key

PC management tasks within their existing management console

software This both reduces their cost and helps eliminate down-

time and interruptions for PC users The power of this solution

has three elements

bull Increased abilities to monitor manage and repair PCs remotely2

regardless of power state or operating system health that greatly reduce maintenance and management costs and increase the utilization of IT Gurursquos personnel

bull Increased security capabilities that better protect the customerrsquos critical data while reducing downtime

bull A standardized energy-efficient PC platform that can meet the developing demands of the customerrsquos business while signifi- cantly reducing total cost of ownership (TCO)

These capabilities give IT Guru considerable advantages ldquoThis

solution allows us to diagnose problems more quickly remediate

problems faster and do more maintenance and repairs remotelyrdquo

says Axne ldquoAny time we roll a truck it means $100 to $200 in cost

lost productivity and no ability to multitask So being efficient means

avoiding as many repair-oriented field visits as possiblerdquo

Reducing time-to-repair by 66 percent The advanced remote

capabilities of Intel vPro technology allow IT Guru to maintain and

repair PCs more quickly and at lower cost This is true for both normal

maintenance activities and problem resolutions ldquoRegardless of where

the vPro machine is as long as itrsquos connected to a network we can

reach it even if itrsquos powered down or disabledrdquo explains Axne Intel

vPro technology gives IT Guru the ability to see better inventory data

on the machine such as BIOS version RAM information (manufacturer

part number and serial number) and hard drive data (manufacturer

model and serial number) ldquoThis allows us to get the right part more

quickly and accelerate hardware repairsrdquo notes Axne On average IT

Guru is able to reduce the time to repair a hardware problem by 66

percent3 ldquoThis ability to reach out remotelymdasheven to customers trav-

eling in other countriesmdashreally improves the level of service we can

deliverrdquo says Axne

Axne is looking forward to the IT Gurursquos transition to version 6 of

Kasey IT Automation Framework as it will support IDE-redirect to

speed the repair of software problems ldquoBeing able to remotely reach

a machine using IDE-redirect will make another big differencerdquo he

explains ldquoWersquoll be able to boot it into Safe Mode or completely re-

image the system remotely We will no longer have to visit the ma-

chine and can do the work after hours This is a good example of how

the vPro + Kaseya solution evolves to add even more value over timerdquo

Today the capabilities of Intel vPro technology-based PCs reduce

the number of deskside visits needed by 43 percent compared to

non-vPro PCs3 ldquoBecause wersquore doing more remotely our technicians

are able to do more multitaskingrdquo says Axne ldquoThis is key to efficiency

and we measure it on a quarterly basis It reduces our labor cost and

has a great impact on profitabilityrdquo

Table 1 Delivering More to Customers Through Intelreg vProtrade TechnologyIT Gurursquos deployment of PCs based on Intel vPro technology yields better IT functionality and lower service delivery cost

ActivityWithout Intel vPro Technology

With Intel vPro Technology Improvement3

Average time to resolve a hardware problem 3 hours 1 hour Reduced 66

Average amount of downtime per PC per month 60 minutes 15 minutes Reduced 75

Time to achieve 95 patch saturation 168 hours 24 hours Reduced 86

Deskside visits per month for a typical customer 7 4 Reduced 43

Power cost savings per PC over 3-year life span $0 $196 TCO lowered by $196

Why Lenovo PCs based on Intelreg vProtrade Technology

IT Gurursquos standard installation is a Lenovo desktop or laptop

PC featuring Intel vPro technology ldquoWersquove found that Lenovo

provides higher reliability than other PCsrdquo says Joseph Axne

ldquoWe get fewer calls on typical desktop issues such as slow

performance or slow printingrdquo The excellent performance of

their Intelreg Coretrade i5 vProtrade and Intelreg Coretrade i7 vProtrade processors

delivers the horsepower that IT Gurursquos clients need to run de-

manding business applications and protect their investment into

the future ldquoThe performance of these machines is excellent and

our clients like themrdquo In addition Prowess Smart Deploy further

simplifies IT Gurursquos own processes ldquoItrsquos easy to lay our Virtual

Hard Disk image into the Lenovo machines which saves us timerdquo

Built-in technologies that improve security and help lower

customersrsquo risk Because IT Guru can reach machines that are

powered down security software updates are accomplished much

more quickly resulting in better customer protection This allows IT

Guru to reach 95 percent patch saturation 86 percent faster on PCs

featuring Intel vPro technology3 ldquoThis has two effectsrdquo explains

Axne ldquoFirst our customersrsquo security is maximized because their

machines are patched more quickly This lowers both their risk and

their costs since there is less productivity lost to virus-infected PCs

Second since we donrsquot have to chase down machines that missed the

patch because they were turned off our costs are lowerrdquo This same

capability allows IT Guru to accelerate updates to other critical soft-

ware tools as well such as Windows Java and Flash

ldquo Any time we roll a truck it means $100 to $200 in

cost lost productivity and no ability to multitask

So being efficient means avoiding as many

repair-oriented field visits as possiblerdquo

ndashJoseph Axne President IT Guru

Active and passive power management capabilities that signifi-

cantly reduce energy costs With the ability to turn off groups of

PCs after hours and then power them back up before the start of

the next business day IT Guru can now save their customers money

through lower energy usage making a substantial positive impact

on their ROI ldquoA vPro PC will save customers about $65 per year in

energy costrdquo says Axne ldquoExtended over an entire installed base this

becomes significant and is a new value that we can offer customersrdquo

Itrsquos helping strategically as well ldquoWersquore using this cost savings as a part

of budget planning meetings with clients where we are for example

pitching a major transition such as an SBS 2008 migration It gets a

very positive reception and lets customers know theyrsquore dealing with

a partner that is looking at the whole picturerdquo

Better customer experiences and improved account control

ldquoThe small and midsize business owners we support like the fact that

we keep their employees more productive by implementing the right

technology solutionsrdquo say Axne Because Intel vPro technology helps

IT Guru respond more quickly to customer issues customerrsquos produc-

tivity and satisfaction are improved ldquovPro PCs give us a 75 percent

reduction in PC downtime Spending two hours on the phone with

us costs our customers in downtime and my staff in troubleshooting

time So using vProrsquos capabilities means the customer has a faster

resolution time which is a win-win for both the client and usndashit

helps make us the trusted advisorrdquo

Delivering Competitive AdvantageAccording to Axne the market opportunity for a managed services

solution which uses the right tools is significant ldquoBusinesses are

looking hard at their cost structurerdquo says Axne ldquoIn this environment

managed services with Intel vPro technology work extremely well

for our customers and for us We can lower their overall IT costs

while vPro is lowering our costsrdquo

Kaseya Professional Services Fuel IT Gurursquos Solution

IT Guru uses the Kaseya IT Automation Framework for a

complete and integrated view of IT environments from a

centralized Web-based management console allowing them

to remotely manage their customersrsquo entire computing infra-

structure with one powerful and integrated application In

addition IT Guru utilizes Kaseya Professional Services to aug-

ment their staff with an extended team of Kaseya IT experts

This allows IT Guru to outsource basic IT tasks such as user

setups patch management system maintenance tasks and

scheduled power-downs ldquoHaving six to eight people on the

back end as an extension of our business is phenomenalrdquo says

IT Gurursquos Joseph Axne ldquoWersquove tried other NOC services in the

past Kaseyarsquos capabilities commitment to quality and making

sure the right things get done are simply betterrdquo

The Kaseya IT Automation Framework leverages Intelreg vProtrade

technology to deliver more remote capabilities to MSPs

Built-in IT automation Kaseya builds automation into the

systems deployment and management process by mirroring best

practices and automating repetitive work using machine-driven

tasks and processes

Designed to manage not just monitor the SMB IT

environment Kaseya focuses on managing the entire IT

infrastructure so the IT services provided are proactive and

customers get deeper support for their business applications

Powerful fully integrated and easy to use The combination

of Kaseya and Intel vPro technology provides a comprehensive

easy-to-use and integrated Web-based IT automation solution

that can be deployed rapidly efficiently and effectively

Integrated Intel vPro technology Kaseya has fully integrated

many of the powerful capabilities of Intel vPro technology to

provide authorized technicians with remote PC management

virtually anytime even when PC power is off or the OS is

unresponsive

For more information on the Kaseya IT Automation Framework

visit wwwkaseyacom

Built-in technologies that improve security and help lower

customersrsquo risk Because IT Guru can reach machines that are

powered down security software updates are accomplished much

more quickly resulting in better customer protection This allows IT

Guru to reach 95 percent patch saturation 86 percent faster on PCs

featuring Intel vPro technology3 ldquoThis has two effectsrdquo explains

Axne ldquoFirst our customersrsquo security is maximized because their

machines are patched more quickly This lowers both their risk and

their costs since there is less productivity lost to virus-infected PCs

Second since we donrsquot have to chase down machines that missed the

patch because they were turned off our costs are lowerrdquo This same

capability allows IT Guru to accelerate updates to other critical soft-

ware tools as well such as Windows Java and Flash

ldquo Any time we roll a truck it means $100 to $200 in

cost lost productivity and no ability to multitask

So being efficient means avoiding as many

repair-oriented field visits as possiblerdquo

ndashJoseph Axne President IT Guru

Active and passive power management capabilities that signifi-

cantly reduce energy costs With the ability to turn off groups of

PCs after hours and then power them back up before the start of

the next business day IT Guru can now save their customers money

through lower energy usage making a substantial positive impact

on their ROI ldquoA vPro PC will save customers about $65 per year in

energy costrdquo says Axne ldquoExtended over an entire installed base this

becomes significant and is a new value that we can offer customersrdquo

Itrsquos helping strategically as well ldquoWersquore using this cost savings as a part

of budget planning meetings with clients where we are for example

pitching a major transition such as an SBS 2008 migration It gets a

very positive reception and lets customers know theyrsquore dealing with

a partner that is looking at the whole picturerdquo

Better customer experiences and improved account control

ldquoThe small and midsize business owners we support like the fact that

we keep their employees more productive by implementing the right

technology solutionsrdquo say Axne Because Intel vPro technology helps

IT Guru respond more quickly to customer issues customerrsquos produc-

tivity and satisfaction are improved ldquovPro PCs give us a 75 percent

reduction in PC downtime Spending two hours on the phone with

us costs our customers in downtime and my staff in troubleshooting

time So using vProrsquos capabilities means the customer has a faster

resolution time which is a win-win for both the client and usndashit

helps make us the trusted advisorrdquo

Delivering Competitive AdvantageAccording to Axne the market opportunity for a managed services

solution which uses the right tools is significant ldquoBusinesses are

looking hard at their cost structurerdquo says Axne ldquoIn this environment

managed services with Intel vPro technology work extremely well

for our customers and for us We can lower their overall IT costs

while vPro is lowering our costsrdquo

Kaseya Professional Services Fuel IT Gurursquos Solution

IT Guru uses the Kaseya IT Automation Framework for a

complete and integrated view of IT environments from a

centralized Web-based management console allowing them

to remotely manage their customersrsquo entire computing infra-

structure with one powerful and integrated application In

addition IT Guru utilizes Kaseya Professional Services to aug-

ment their staff with an extended team of Kaseya IT experts

This allows IT Guru to outsource basic IT tasks such as user

setups patch management system maintenance tasks and

scheduled power-downs ldquoHaving six to eight people on the

back end as an extension of our business is phenomenalrdquo says

IT Gurursquos Joseph Axne ldquoWersquove tried other NOC services in the

past Kaseyarsquos capabilities commitment to quality and making

sure the right things get done are simply betterrdquo

The Kaseya IT Automation Framework leverages Intelreg vProtrade

technology to deliver more remote capabilities to MSPs

Built-in IT automation Kaseya builds automation into the

systems deployment and management process by mirroring best

practices and automating repetitive work using machine-driven

tasks and processes

Designed to manage not just monitor the SMB IT

environment Kaseya focuses on managing the entire IT

infrastructure so the IT services provided are proactive and

customers get deeper support for their business applications

Powerful fully integrated and easy to use The combination

of Kaseya and Intel vPro technology provides a comprehensive

easy-to-use and integrated Web-based IT automation solution

that can be deployed rapidly efficiently and effectively

Integrated Intel vPro technology Kaseya has fully integrated

many of the powerful capabilities of Intel vPro technology to

provide authorized technicians with remote PC management

virtually anytime even when PC power is off or the OS is

unresponsive

For more information on the Kaseya IT Automation Framework

visit wwwkaseyacom

For IT Guru the many capabilities of Intel vPro technology are adding

up to a competitive advantage ldquovPro helps us see what the customer

is seeing and helps us get through our customer care process fasterrdquo

says Axne ldquovPro allows us to bring another layer of value to the table

Thatrsquos a competitive differentiatorrdquo

For More InformationFor more information on the benefits of Intel vPro technology for small

and midsize businesses visit httpmspintelcom

For more information on IT Guru visit wwwit-gurunet

For more information on the Kaseya IT Automation Framework visit

wwwkaseyacom

1IntelregvProtradeTechnologyissophisticatedandrequiressetupandactivationAvailabilityoffeaturesandresultswilldependuponthesetupandconfigurationofyourhardwaresoftwareandITenvironmentTolearnmorevisithttpwwwintelcomtechnologyvpro

2PCswithIntelregvProtradeprocessortechnologyincludeIntelregActiveManagementTechnology(IntelregAMT)IntelActiveManagementTechnologyrequiresthecomputersystemtohaveanIntelAMT-enabledchipsetnetworkhardwareandsoft-wareaswellasconnectionwithapowersourceandacorporatenetworkconnectionSetuprequiresconfigurationbythepurchaserandmayrequirescriptingwiththemanagementconsoleorfurtherintegrationintoexistingsecurityframeworkstoenablecertainfunctionalityItmayalsorequiremodificationsofimplementationofnewbusinessprocessesFormoreinformationseehttpwwwintelcomtechnologymanageiamt

3SourceITGurubasedonfieldtestingperformedduringJuly2009

INFORMATIONINTHISDOCUMENTISPROVIDEDINCONNECTIONWITHINTELregPRODUCTSNOLICENSEEXPRESSORIMPLIEDBYESTOPPELOROTHERWISETOANYINTELLECTUALPROPERTYRIGHTSISGRANTEDBYTHISDOCUMENTEXCEPTASPROVIDEDININTELrsquoSTERMSANDCONDITIONSOFSALEFORSUCHPRODUCTSINTELASSUMESNOLIABILITYWHATSOEVERANDINTELDISCLAIMSANYEXPRESSORIMPLIEDWAR-RANTYRELATINGTOSALEANDORUSEOFINTELPRODUCTSINCLUDINGLIABILITYORWARRANTIESRELATINGTOFITNESSFORAPARTICULARPURPOSEMERCHANTABILITYORINFRINGEMENTOFANYPATENTCOPYRIGHTOROTHERINTELLECTUALPROPERTYRIGHTUNLESSOTHERWISEAGREEDINWRITINGBYINTELTHEINTELPRODUCTSARENOTDESIGNEDNORINTENDEDFORANYAPPLICATIONINWHICHTHEFAILUREOFTHEINTELPRODUCTCOULDCREATEASITUATIONWHEREPERSONALINJURYORDEATHMAYOCCUR

IntelmaymakechangestospecificationsandproductdescriptionsatanytimewithoutnoticeDesignersmustnotrelyontheabsenceorcharacteristicsofanyfeaturesorinstructionsmarkedldquoreservedrdquoorldquoundefinedrdquoIntelreservestheseforfuturedefinitionandshallhavenoresponsibilitywhatsoeverforconflictsorincompatibilitiesarisingfromfuturechangestothemTheinformationhereissubjecttochangewithoutnoticeDonotfinalizeadesignwiththisinformation

TheproductsdescribedinthisdocumentmaycontaindesigndefectsorerrorsknownaserratawhichmaycausetheproducttodeviatefrompublishedspecificationsCurrentcharacterizederrataareavailableonrequestContactyourlocalIntelsalesofficeoryourdistributortoobtainthelatestspecificationsandbeforeplacingyourproductorderCopiesofdocumentswhichhaveanordernumberandarereferencedinthisdocumentorotherIntelliteraturemaybeobtainedbycalling1-800-548-4725orbyvisitingIntelrsquosWebsiteatwwwintelcom

Copyrightcopy2011IntelCorporationAllrightsreservedInteltheIntellogovProCoreandCoreinsidearetrademarksofIntelCorporationintheUSandothercountries

Othernamesandbrandsmaybeclaimedasthepropertyofothers

PrintedinUSA 0311ETOCGXXPDF PleaseRecycle 324709-002US

Solution provided by

Overview of Intelreg vProtrade Technology

Desktop notebook and tablet PCs based on Intel vPro

technology combined with a leading software management

application such as the Kaseya IT Automation Framework

provide unprecedented capabilities These advances allow

you to deliver more value to your managed services custom-

ers by helping them spend smarter get more done and

be more secure

bull Remote diagnosis and repair reduce costly and time-consuming

deskside and service depot visits by resolving problems and re-

pairing PCs quickly from the consolemdasheven if the PC is powered

off or in standby mode is connected to a wireless network or

has a disabled OS2

bull Automated proactive alerts identify issues before they

become problems or costly repairs These include alerts

about missing or disabled software memory usage hard

drive health fans and power supplies2

bull Secure remote power up and power cycling allow you to

perform scheduled maintenance backups and monitoring

after hours2

bull Encrypted remote security updates ensure that security

patches are up to date and speed the deployment of

critical patches even to systems that are off or down2

bull Remote asset tracking eliminates time-consuming manual

inventory of hardware and software with remote inventory

management even if the system is off or down2