THE CLIENTSatchells are the leading independent estate agent in Hertfordshire and Bedfordshire with 6 offices.

They have been successfully helping people find their new home for over 85 years. They have an excellent

reputation for looking after their customers in the personalised way only a local independent firm can.

Due to their continued expansion they were seeking a Senior Residential Letting Administrator / Negotiator to join

their busy team at their central Letchworth Garden City office.

CHALLENGESSatchells had initially tried advertising locally themselves which took up quite a lot of their time dealing with the

response but unfortunately not attracting the right candidate. Because they advertised they were approached by

a number of recruitment agencies all saying they could fill the role quickly and in some cases at a very affordable

price. They chose to engage with two of these affordable agencies and after two months had only received two

CVs neither of which was suitable.

As the role had now been open for a while the strain was beginning to show in the office so it was decided to look

for other options. It was imperative this did not further burden their Regional Lettings manager with further

administration and also that this role was recruited quickly and efficiently. Satchells spoke to ATS as they seemed

to offer additional services than other agencies they had spoken to but at similar costs to the bigger agencies

around. Satchells decided to retain ATS on an exclusive basis, not something they had not done before, as they

were promised a more personalised service led by a Partner of the business with over 24 years recruitment

experience.

SOLUTIONSATS recommended that the advert they had advertised previously was completely re-written to make it ‘web

friendly’ to attract the right candidates. ATS do not have a database as they feel it is important to look for

candidates new to the market. The advert was advertised across 5 major job boards. ATS would pre-screen and

interview all the candidates prior to hire as well as aid the recruitment process with the aim of removing as much

administration from Simon the Regional Lettings Manager as possible.

RESULTSOver the course of the advertising campaign there were 49 applications to the role. Unfortunately 38 of these

were unsuitable and were politely and professionally rejected 48 hours after application (thereby protecting

Satchells local reputation) all of the other 11 were interviewed by ATS over SKYPE before passing 5 over for

interview. The successful candidate joined their team 4 weeks after first interview. Here are a few words from

Simon at Satchells endorsing our service:-

‘I was a little sceptical at first with the proposal offered by ATS as I just thought it was ‘another’ recruitment

company’s sales patter which would ultimately disappoint me. Furthermore they were asking for payment upfront

rather than on the success of a candidate joining which is not something I have done before. I am very pleased

that I used ATS and it is the only recruitment company I will be working with in the future. The service provided

was outstanding and it was the easiest experience I have had trying to fill a position. The communication was

regular and thorough, the quality of CV’s sent to us were all relevant to what I was looking for and it was

extremely good value for money taking everything into account.’

Advanced Talent Strategies, a trading name of RAD Human Resources Limited.

Tel: 01223 902270 Email:info@advancedtalentstrategies.com

RAD Human Resources Limited (CRN: 07148631) | Registered in England and Wales. VAT Registration - 987 1424 86