CASE STUDY: Remote Management

About Client

Requirement: Challenges:

Solutions: Benefits:

A leading manufacturer of specialized custom shops furniture and other accessories from Denmark, EU. The client designs, procures, engineers, deploys and maintains all the components required.

The client had a central IT setup with a Data Center running more than 85 Virtual Servers hosting various business applications.

• Expertise to manage IT network as the IT head had resigned and a skeletal IT team was present to handle day to day needs

• Management of complex IT network• Improvement of network, applications and server

performance• Support needed within 2 weeks to ensure business

continuity

• Substandard network performance• High storage utilization• Slow server performance• Slow application performance• Unstructured expansion of network and systems

spanning multiple buildings• No documentation of IT setup

Network Assessment:i-Source NOC experts connected remotely to assess the client’s IT environment using diagnostic tools. The information collected included the hardware, storage, software and network topology.

Storage Optimization:i-Source engineers managed Virtualized Infrastructure and optimized storage by identifying duplicate, unwanted data and applications to create additional space.

Remote Management:i-Source managed the servers and critical devices remotely and submitted reports periodically on uptimes and performances of IT assets.

IT Optimization:i-Source IT architect carried out on site IT assessment and designed plan for IT re-structuring and was rolled out phase wise along with ITIL based SOPs.

Reduced Cost of Storage Operation

Compliance with Industry Standards

Ensured Business Continuity and Growth

Optimized IT as per Business Goals