Case Study: Peer Support - Best Australian Cloud CRM Software · CRM Case Study: Peer Support -...
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“ “ TallEmu CRM Case Study: Peer Support - Education, Training and Professional Development Company Overview Peer Support Australia provides school communities with an evidence based, peer led approach to enhancing the mental, social and emotional wellbeing of young people. These services are delivered through training courses, workshops, manuals, resources and consultations. Industry Education, Training and Professional development System Problems Peer Support Australia specialises in providing training and was using several disparate systems to manage different aspects of the business. This included a custom- built Access based application to manage their customers and training courses, a customised accounting system and several Excel spreadsheet files; none of which interacted with each other. Additionally, their website required complex data-entry to publish new courses. This resulted in much double, or even treble entry of data. Solution Tall Emu CRM was used to consolidate and automate their business. The accounting system was replaced and was linked directly with Tall Emu CRM. Information which was manually entered and maintained, such as a customer’s status, is automatically calculated. The website was enhanced to include a shopping cart allowing customers to order products and book courses online. The cart is managed in Tall Emu CRM and all activity is automatically synchronised back to the Tall Emu CRM. System Integration & Replacement • Integrated with MYOB and Tall Emu’s shopping cart. • Replaced Excel Spreadsheets and Access Database. Yes, I would definitely recommend Tall Emu CRM. They are honest, reliable, hard working, do what they say. It is great being able to deal with the Principals rather than staff who keep changing. We want them to be in business for a long time. Sharon Austin General Manager Peer Support Australia Tall Emu CRM CLIENT TESTIMONIAL Call: (02) 9299 9959 Email: [email protected] Web: www.tallemucrm.com
Transcript of Case Study: Peer Support - Best Australian Cloud CRM Software · CRM Case Study: Peer Support -...
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TallEmuCRM
Case Study: Peer Support - Education, Training and Professional Development
Company Overview
Peer Support Australia provides
school communities with an
evidence based, peer led approach
to enhancing the mental, social
and emotional wellbeing of
young people. These services are
delivered through training courses,
workshops, manuals, resources and
consultations.
Industry
Education, Training and Professional
development
System Problems
Peer Support Australia specialises
in providing training and was
using several disparate systems to
manage different aspects of the
business. This included a custom-
built Access based application
to manage their customers and
training courses, a customised
accounting system and several Excel
spreadsheet files; none of which
interacted with each other.
Additionally, their website required
complex data-entry to publish new
courses. This resulted in much
double, or even treble entry of data.
Solution
Tall Emu CRM was used to
consolidate and automate their
business. The accounting system
was replaced and was linked
directly with Tall Emu CRM.
Information which was manually
entered and maintained, such as a
customer’s status, is automatically
calculated.
The website was enhanced to
include a shopping cart allowing
customers to order products and
book courses online. The cart is
managed in Tall Emu CRM and all
activity is automatically synchronised
back to the Tall Emu CRM.
System Integration & Replacement
• Integrated with MYOB and Tall
Emu’s shopping cart.
• Replaced Excel Spreadsheets and
Access Database.
Yes, I would definitely
recommend Tall Emu
CRM. They are honest,
reliable, hard working,
do what they say. It is
great being able to deal
with the Principals rather
than staff who keep
changing. We want them
to be in business for a
long time.
Sharon AustinGeneral ManagerPeer Support Australia
Tall Emu CRM CLIENT TESTIMONIAL
Call: (02) 9299 9959 Email: [email protected] Web: www.tallemucrm.com
Q: Did you look at any other solution before buying Tall Emu CRM and if so why did you buy Tall Emu CRM instead?
Tall Emu CRM was the only solution
where we were advised it could be
easily adapted to our requirements.
Q: Why did you choose Tall Emu CRM?
Recommended to us by our web
designer who had previously
worked with Mike. Mike said it
would change our lives - and it did!
Q: What Benefits have you gained since installing Tall Emu CRM?
Less duplication of work. Able to
track teacher movement between
schools. Cart facility on website -
makes us look more technologically
savvy.
Q: How have you found dealing with the vendor Tall Emu?
Once we got over the initial teething
problems - it was great.
Q: Would you recommend the Tall Emu CRM and if so, why?
Yes, I would definitely recommend
Tall Emu CRM. They are honest,
reliable, hard working, do what they
say. It is great being able to deal
with the Principals rather than staff
who keep changing. We want them
to be in business for a long time.
BENEFITS RESULTED FROM USING TALL EMU CRM:
• Reduced manual
processes through
automation of tasks
• Integrated existing
Accounting Systems
• Shopping Cart
created to effectively
manage enrolments
• Cart and CRM
connected to
simultaneously share
information & data
Client Testimonial: Sharon Austin from Peer Support Australia
REQUEST A DEMO OR ASK A QUESTION
Call: (02) 9299 9959
Email: [email protected]
Web: www.tallemucrm.com
Call: (02) 9299 9959 Email: [email protected] Web: www.tallemucrm.com
