Case Study: Oracle Application Management Suite for Oracle E … · 11.5.10 R12.1 R12.2 Production...

Case Study: Oracle Application Management Suite for Oracle E-Business Suite

Angelo Rosado Sr. Principal Product Manager Applications Technology Group, Oracle E-Business Suite Development Sue Gill Senior Database Administrator, Oracle Applications GE Corporate October 29, 2015

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |


Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Program Agenda

Overview Application Management Suite for EBS

Product Roadmap

GE's Success Story

Additional Information

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted

Total Cloud Control

Optimized, Efficient Agile, Automated | |

Expanded Cloud Stack Management

Scalable, Secure

Superior Enterprise-Grade Management

Accelerated Automation for Broader Cloud Services


Application Management Suite Leveraging Enterprise Manager Framework

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Application Management Suite Components Licensed as part of Application Management Suite

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Application Management Pack

System Monitoring & Management

Configuration & Compliance Management

Change Management

Patch Management

Customization Management

Cloning

Real User Experience

Insight

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Application Management Suite for E-Business Suite

Effectively manage EBS 12.2

• Monitor all EBS Tech stack services and components

• Automated Cloning

• Instance administration to add or remove managed services

• Compare run and patch editions, technical configurations, and patches between instances

• Performance Management & Diagnosis: RUEI & JVM Diagnostics

• Check industry, regulatory or company compliance standards

Simplify online patching

• Patch recommendations for EBS applications and technology stack components

• Simplified process for online patching and patch promotion policies

• Ensuring integrity of run and patch editions

• Smooth transition to run edition after cutover process

Streamline customizations

• Discover & Report inventory of customizations

• Validate readiness of customizations for online patching standards

• Ability to package, deploy & promote custom online patches across multiple EBS instances

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Using Application Management Suite for EBS 12.2 upgrades Pre-Upgrade

• Clone instances for user acceptance or functional testing

• Monitor pre-production test environments

• Compare technology configurations including patches and customizations, run & patch editions

• Discover inventory of EBS customizations

• Validate customization readiness for online patching and EBS 12.2 standards

• Quickly provision instances for testing, training or development

• Diagnose performance problems

Post-Upgrade / Daily operations

• Monitoring of new tech stack (WLS)

• Patch Recommendations for EBS applications & Technology Stack

• Simplified, Automated online patching process

• Promote patches and customizations across EBS instances

• Automated Cloning for periodic cloning activities

• Scale in / Scale out managed servers

• Performance management and diagnosis

• Compliance standard checks

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Business Value

• Increase Operational Efficiency

• Reduce the cost of application ownership

• Proactively manage high availability of applications

• Enforce Standardization & Compliance across the Enterprise

• Manage & Diagnose End-to-End technology stack Performance

• Effectively Manage & Track Patches & Customizations

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Product Roadmap Additional Information

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• Discover Oracle Cloud instances similar to On-Premise instances

• Monitor and manage Oracle Cloud and On-Premise instances with a unified interface

• Deploy patches and customizations across all instances

• Promote patches and customizations to and from Oracle Cloud instances

• Compare configurations between Oracle Cloud and On-Premise instances

• Standardize configurations

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Oracle Cloud and On-Premise Management using AMS

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EBS On-Premise

Unified Interface using On-Premise AMS to monitor and manage Cloud and On-Premise instances

Administrator

EBS on Cloud

Roadmap


Lift ‘n’ Shift EBS Dev/Test instances Clone On Premise Oracle E-Business Suite to Oracle Cloud

Cloud EBS Instances On-Premises EBS Instances

EBS Dev EBS Dev

EBS QA

Customer Datacenter

ORACLE Public Cloud

SSH

EBS Test

EBS Test EBS QA

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Roadmap


Unified Interface to manage On Premise and Oracle Cloud Migrate Patches and Customizations to and from Oracle Cloud

On-premise

EBS UAT/QA EBS Dev

EBS Test

Oracle Cloud

Custom Package or

Oracle Patch

Custom Package

-----

Custom Package or

Oracle Patch

Custom Package or

Oracle Patch

SSH

Application Management Suite


Current Release and Roadmap

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System Administration • Instance Management • Discover multiple EBS using EMCLI

Monitoring • Monitoring Concurrent Processing Service • Mobile Web Applications (MWA) targets • Concurrent Processing improvements

Configuration Management

• Compare Tech Stack Components and Versions • Search and compare NLS patches

Change Management

• Multi-level & hierarchy approvals • Customization detection & inventory • Patch recommendations for E-Business Suite

Cloning

• Cloning automation for scale in/out managed servers and application tier nodes

Technology Uptake • Enterprise Manger 13c

Hybrid Cloud Management • Seamlessly Monitor and Manage Cloud or On-

Premise E-Business Suite environments

Monitoring • Integrate RUEI regions in EBS dashboard • Metric improvements

Change Management

• Complete discovery of all customizations • Approval improvements • Compare customizations between EBS

instances • Patch impact analysis

Cloud Applications • IT Analytics, Log Analysis, Performance

Management

Monitoring • Service Level Dashboard • Workflow Management • Metric improvements • Mobile applications

Change Management

• Patch Templates Cloning

• Cloning integration with Snap Clone

Release 12.1.0.4.0 June 2015

What’s Next 0-12 month planning cycle

Future Directions Post 12 month planning cycle


GE's Success Story

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“Smart Cloning is the one-stop solution that we were looking for to standardize and automate our cloning process for all different types of EBS applications supported by us having different cloning requirements(Application only, Single node to multi-node, multi-node to single node, multi-node to multi-node etc). It is very flexible, customizable and repeatable. Now we are able to do multiple clones at the same time with minimal DBA involvement. It eliminates 99% of the manual work done by our DBAs during cloning and allows the team to focus on other critical customer requirements.”

– John Felix, Senior Architect- ERP Technologies

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Imagination at work

Standardizing EBS cloning & patching with AMS Oracle Open World - 2015 • October, 2015


Agenda

• Introduction

• Cloning objectives

• Smart Clone implementation

• Patch Manager implementation

• Wrap Up

Introduction


Speaker backgrounds

•Sue Gill

• GE Corporate • Global ERP & Data Services • Senior DBA - Oracle Applications

•Matthew Mullin

• GE Corporate • Global ERP & Data Services •Senior Architect Business Solutions


General Electric

• GE is the world's Digital Industrial Company,

transforming industry with software-defined machines and solutions that are connected, responsive and predictive.

• GE is organized around a global exchange of knowledge, the "GE Store," through which each business shares and accesses the same technology, markets, structure and intellect.

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GE Corporate - Global ERP & Data Services COE •Our COE provides a Best Practices approach to identify and implement technology standards and partners with Oracle Product Development teams to provide a centralized GE Voice of The Customer on future product features.

•We have created innovative processes that accelerate the adoption of the latest capabilities in Oracle’s applications to provide GE with a sustainable competitive advantage. Key to our success is our strong partnership with Oracle and driving our customer’s needs into their products.

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GE Corporate - Data Services COE

• Serving as the DBA and SOA teams “back office”, we enable the customer facing teams to provide the highest quality services while meeting the broader corporate goals of simplicity, process excellence and external focus.

• OEM 12c Release 4 Stats

• Users 500

• Targets Discovered 37,000

• Agents Deployed 900

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Applications supported - By the numbers

EBS Environments (150)

0

20

40

60

80

11.5.10 R12.1 R12.2

Production

Test

Development

EBS Patches – YTD Sept 2015

0

1000

2000

3000

11.5.10 R12.1

R12.2

Production

Test

Develoment

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EBS Clones – YTD Sept 2015 (356)

0

10

20

30

40

50

60

Clones

Jan Feb

Mar Apr

May Jun

Jul Aug

Sep

EBS Modules

HRMS

Financials

Procurement

Manufacturing

Supply Chain

Cloning objectives


Why we need a better process

– Accuracy and timely delivery of clones is critical for business projects for better supportability

– Meet unique clone requirements for each business within supported DBA resource pool

– Cloning process needs to be flexible to address different requirements and EBS Releases

– Automate cloning process from end to end

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Cloning MUST be 100% repeatable process


Accuracy

• Pre-defined execution steps ensures actions are performed in the correct sequence, on the appropriate source/target environments and nothing is missed.

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Less Defects


Consistent timing

• Execution steps that immediately follow completion of predecessors eliminates wait time.

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Consistency


Supportability

• Pre-defined execution steps minimizes complexity of supporting multiple environments, dependency on detailed documentation

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Supportability


Flexibility

• Steps in the Standard process can be Enabled, Disabled, Deleted or Inserted depending on your business needs

•

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Flexibility

Smart Clone implementation


Smart Clone implementation

Design

• Resource Planning

• Instance Planning

• Analyze required patches

• Access and accounts

• Cloning requirements

• Define naming standards for clone steps

Build

• OEM Config • Plug-in

• Agent

• Targets

• Credentials

• Apply required patches (OEM & EBS)

• Customize Smart Clone Procedure

• Documentation

• AMS Setup

• Training

• Reviewing logs

Test

• Test Each Smart Clone phase • Database

• Application

• Post Clone

• Review tests

• Support doc

• Verification Instructions

• Sign off of support process

Deploy

• Rollout Planning

• Update documentation

• Support Handover

• Post Implementation Review

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Cloning Simplified…. OEM 12.1.0.3

- Activity time: ~55 hrs.

- Wait time: ~ 14 hrs.

- No. of hand shakes: ~ 4

- DB Clone Parallel with pre-clone activity

- Activity time: ~21 hours

- Wait time: ~ 6 hrs.

- No. of hand shakes: ~2

- DB Clone Parallel with pre-clone activity

- Activity time: ~18 hrs.

- Wait time: ~ 1.5 hrs.

- No. of hand shakes: ~2

- Includes DB Clone 8 hrs.

Initial State

Streamlined Process

Application Automation Via AMS

End –to- End Automation (incl. DB)

Coming Soon……

Application Cloning is totally Automated and is one STEP (ex. 3 exceptions – SSO(iSupplier, ISG, Roles)

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Total saving of 49.5 hrs/ Clone Of core EBS

Patch Manager Implementation


Patch Manager implementation

Design

• Resource Planning

• Instance Planning

• Analyze required patches

• Access and accounts

• Patching requirement

• Define naming standards for patch sessions

Build

• OEM Config • Plug-in

• Agent

• Targets

• Credentials

• Apply required patches (OEM & EBS)

• Password changes

• Documentation

• AMS Setup

• Training

• Reviewing logs

Test

• Test Each online patching phase • Prepare

• Apply

• Finalize

• Cutover

• Cleanup

• FS Clone

• Review tests

• Prod deployment doc

• Monitoring Instructions

• Sign off of support process

Deploy

• Configuration

• Update documentation

• Support Handover

• Post Implementation Review

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Patch Manager R12.2 Deployment Procedure

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Patch Manager Process Activities

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Patch Phases Stage Patches

Prepare

Apply

Finalize

Cut-Over

Cleanup

FS Clone


JUNE: Total Patches via AMS = 15 AMS Patching sessions = 15 Total efforts via AMS = 10 Hours If done manually effort= 48 Hours Total Idle Time Savings 38 Hours

JULY: Total Patches via AMS = 22 AMS Patching sessions = 14 Total efforts via AMS = 13.5 Hours If done manually effort= 40 Hours Total Idle Time Savings 26.5 Hours

210 240

150

240

180 150

240 210

180 150

210 240

180 150 150

50 40 45 35 40 40 35 40 30 40 45 40 35 40 35

0

50

100

150

200

250

300

Normal ADOP (minutes)

AMP (Minutes)

165

60 90 90

310

120 150

110

270 260

120

180

240 240

60 45 45 45 60 45 45 60 60 45 60 75 115

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0

50

100

150

200

250

300

350

Normal ADOP (minutes)

AMP (minutes)

Patching Automation

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• No reduction in cycle time • Each patch has unique timing • Prod is still done manually

Wrap Up


Process Improvements

– Reduced patch staging time by approximately 50%

– Improved access to patch session runtimes and logs

– Patches can be scheduled in Patch Manager

– Reduced defects in cloning and patching process by 25%

– Reduce manual steps required to perform clones

– Reduced idle time per clone by 75%

– Multiple clones can be done simultaneously

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Next Steps • Deploy EBS required patches based business process of each GE

Business Unit

• Continue work with Oracle Support to address outstanding Cloning issue restoring database backups

• Collaborate with Oracle Development to implement Concurrent Manager shutdown interval time for Patching Cutover (cm_wait)

• Partner with Oracle to have training available for OEM AMS

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Reference Information


Helpful Docs

• Getting Started with Oracle Application Management Pack (AMP) for Oracle E-Business Suite, Release 12.1.0.4.0 (Doc ID 1954099.1)

• Cloning Oracle Applications Release 12 with Rapid Clone (Doc ID 406982.1)

• Cloning Oracle E-Business Suite Release 12.2 with Rapid Clone (Doc ID 1383621.1)

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R12.1.3 Required Patches – Doc ID 1954099.1

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R12.2 Required Patches – Doc ID 1954099.1

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Thank you.


Additional Information

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Additional Resources

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Support Resources

Enterprise Manager

• Getting Started with Oracle Application Management Pack (AMP) for Oracle E-Business Suite,

Release 12.1.0.4.0 (Doc ID 1954099.1) • Oracle Application Management Pack for Oracle E-Business Suite Guide, Release 12.1.0.4.0 • Application Management Pack Metrics Reference Manual • Product Information Center: (Doc ID 1542043.2) • Support Policy Quick Reference: Oracle Application Management Pack for Oracle E-Business Suite

(Doc ID 1603898.1)

• Enterprise Management for Applications Management

Datasheet & White Papers

• Application Management Suite for Oracle E-Business Suite Data Sheet • Benefits of Application Management Suite for Oracle E-Business Suite • Effective System Management Using Oracle Application Management Suite for Oracle E-Business Suite

https://support.oracle.com/rs?type=doc&id=1954099.1

https://docs.oracle.com/cd/E24628_01/doc.121/e57981.pdf



http://docs.oracle.com/cd/E24628_01/em.121/e54435.pdf

https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1542043.2



https://support.oracle.com/epmos/faces/DocumentDisplay?id=1603898.1

http://www.oracle.com/technetwork/oem/app-mgmt/index.html

http://www.oracle.com/technetwork/oem/app-mgmt/ds-apps-mgmt-suite-ebs-166218.pdf




http://www.oracle.com/technetwork/oem/app-mgmt/wp-ams4ebs-benefits-2616749.pdf



http://www.oracle.com/technetwork/oem/app-mgmt/twp-eff-sys-mgmt-using-ams4ebs-2616762.pdf




Oracle E-Business Suite Technology Blog

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Direct from EBS Development

Latest news

Certification announcements

Primers, FAQs, tips

Desupport reminders

Latest upgrade recommendations

Statements of Direction

Subscribe via email or RSS

blogs.oracle.com/stevenChan


OAUG Oracle Enterprise Manager for Applications SIG • Biennial Meeting of the Members

– Discuss developments and changes to the Oracle Enterprise Manager (OEM) product line with respect to monitoring, administration, and lifecycle management of the Packaged Applications including e-Business Suite, Fusion, Peoplesoft, and JDEdwards lines of Oracle Applications products, and Custom Applications using Fusion Middleware. Specifically covering use, configuration, and tuning of the Applications Management Suite (AMS) plugins, and related technology.

• Objective 1: Network with other OEM / AMS administrators

• Objective 2: Gain insight into latest updates, changes and upgrades available for OEM / AMS / AMP

• Objective 3: Roadmap of future features and enhancement requests

• Objective 4: Apply and use OEM for monitoring applications performance

• Objective 5: em4apps.oaug.org - also on LinkedIn www.linkedin.com/groups?gid=6780481

• Speaker:

– James Lui, ARAMARK

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http://www.linkedin.com/groups?gid=6780481


Comprehensive Training Prepare implementation and technical professionals to effectively perform the tasks relevant to their job with on demand training

• Latest News Updates

• Strategy and Roadmap

• EBS and Oracle Cloud

• Operational Efficiency

• Financials

• Projects and Procurement

• Logistics & Order Management

• Manufacturing

• Asset Lifecycle and Service

• Human Capital Management

Oracle E-Business Learning Subscription Learning Simplified

24/7 Access for 12 Months All-digital training with on-demand videos, product demonstrations and practice labs

Expert Delivered Created and delivered by Oracle experts

Continuous Updates Regular updates for product enhancements and new releases

Flexible and Scalable To meet your business needs

http://education.oracle.com/streams/ebusinesssuite

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Safe Harbor Statement

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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