Case Study: Molina Exceeds Customer Expectations With an Adaptable, Audit-Ready App Deployment...

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CaseStudy:MolinaExceedsCustomerExpectationswithAdaptable,Audit-readyAppDeploymentFrameworkVanessaKeal - ITServicesManager- MolinaMedicaidSolutions

DO5X44S

DEVOPS

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Abstract

WhenMolinaMedicaidSolutions(MMS)starteditsjourneytocontinuousdelivery,thecompanywasfacinghighdeploymentcosts,lengthyanderror-pronereleaseprocessesandstrictcompliancepractices.MMSneededanautomated,yetflexible,approachthatcouldmanagedeploymentsto600+serversacross30+customerenvironments,aswellasstanduptoauditors'criteriabyprovidingkeysecurityandcompliancesupport.Inthissession,you’lllearnhowMMSusedCAReleaseAutomationtobuildanadaptabledeploymentframeworkthatisachievingpositiveresults:75percentfasterdeployments,90percentreducedcostofhumanerror,andaudit-readyondemand.Seehowthecompanycancontinuallyadapttheframeworktoitsevolvingtechnologylandscape,andhearaboutitsroadmaptomoreautomationwithapplicationlifecyclemanagementandtesting.Mostimportant,you’lllearnhowMMSisdelightingcustomerswithcentralizedaccesscontrolsandaknowledgerepositoryforauditingcompliance.Flexiblebutalwayssecure—that’showMMSremainscompliantwiththelargenumberoffederalmandatescurrentlyimpactingMedicaid.

VanessaKeal

MolinaMedicaidSolutionsManager,ITServices


Agenda

MOLINAMEDICAIDSOLUTIONS

FLEXIBILITYANDSECURITY

WHAT’SNEXT?

CARELEASEAUTOMATIONONTHEJOBANDRESULTS

IMPROVINGDEPLOYMENTS

ENSURINGSECURITY&COMPLIANCE

1

2

3

4

5

6


MolinaMedicaidSolutions

MolinaMedicaidSolutionsisawholly-ownedsubsidiaryofMolinaHealthcare,offeringMedicaidmanagementinformationsystems’ design,softwaredevelopment,systemimplementation,andexpertiseintheareaofMedicaidoperationalsupport.

WHO

HealthPAS isMolina’sweb-enabled,browser-basedsolutionthatprovidesthetechnologicalfoundationneededbystateagenciestomeettheincreasingdemandsofMedicaidInformationTechnologyArchitecture(MITA)businessprocessesandregulatoryhealthcarerequirements.

WHAT

HealthPAS,incombinationwithahighlytrainedsupportstaff,offersstategovernmentsaCMScertifiedMedicaidfiscalagentsolution.ThesolutionprovidesimmediateaccesstotheinformationstatesneedtomanagetheMedicaidprogramand theflexibilitytoremaincompliantwiththefederalmandates.

WHY


ChallengesinDeliveringHealthPAS

Highdeploymentcosts

Deploymentquality/highriskofhumanerror

Significantdeploymentlaborcosts

Lengthymaintenancewindowsduetomanualdeployments

Lackofknowledgerepositoryforauditingandcompliance

?

Deployingto600+serversacross30+customerenvironments


FlexibilityandSecurity– WeNeedBoth!!

Flexibility§ Manyapplications§ Manycustomerenvironments§ Customerserviceaccounts§ Complexpackages§ Postdeploymentcustom

configurations,tasksandvalidation

Security§ Compliance§ Auditing


CAReleaseAutomationontheJobandResults

Averagereleasedeploymenttimereducedfrom12hoursto20minutes

Developmentresourcesremovedfromdeploymentactivity– over70%resourcesavings

Quickerresponsetoemergencydeploymentrequests

Significantimprovementsindeploymentquality

Increasedcustomerservice:moreappdeploymentsinadecreasedmaintenancewindow

Decreaseddeploymenttimesbyover75%,reducedcostofhumanerrorby90%,increasedqualityassurance,andultimatelyincreasedcustomerservice.


EvolutionofReleaseAutomation

PHASEIAutomatethedeployment

ofapplications

PHASEIIAutomateticketsystemintegration

Automatepackageretrieval

Automatesmoketestingkickoff


ImprovingDeployments—AppTouchpoints

TFSassourceofpackagesfromdevelopers

Integrationwithticketingsystem&automatedkickoffofautomatedtestcases


ImprovingDeployments—ServerHealthMonitoring

Notificationsofproblemswithservers,evenproductionservers§ Anautomated,scheduledprocessthatwill

sendemailnotificationstocustomersifthehealthofoneoftheirserversfallsbelowtheacceptedthresholds

§ Serverhealthiskeytoasuccessfuldeployment,whichiswhywebuilditinasapre-deploymentprocessforallofourautomateddeployments


ImprovingDeployments—CustomIntegrations

Adaptingtocustomapps/toolswithRDK/Actions

§ InstallWindowsRolesandFeaturestosatisfyprerequisites

§ Third- partyapplicationintegration

§ Customizederrorhandling


EnsuringSecurityandCompliance

Weknowwhodeployedwhat,whenandwhereProcessreport

Weknowwhochangedwhat,whenandwhereintheautomationAudithistoryreport

RunactionsasotherserviceaccountsOnlyuseapprovedaccountsinsteadareusedReducesthecostofaddingindividualuseraccountstodeploysoftware


MMSRoadtoContinuousDelivery

ImprovecustomerserviceandsatisfactionlevelsOptimizetheallocationofIT resourcesLowerdeploymentcostswhileimprovingdeploymentquality

Modernizeapproachtodataminingandmasking

Improvetestqualityandproductivity

Duetofederallymandatedcontractchangeswithourstatecustomers,wearelookingtocontinueintegratingwithTestDataManagerandServiceVirtualizationtoensurethatourapplicationsworkwitheachotherandwithotherapplicationsfromotherparties

CAReleaseAutomation

CAServiceVirtualization

CATestDataManager

WEAREHERE


NextStepsTohelpusstayalignedwithfederally-mandatedchanges,MMSisadoptingtestdatamanagementandservicevirtualizationaspartofouroverallapplicationdeliverysolutionset.

MMSSolutionTodeliveronwhatmodernpublichealthcareprogramsrequire,MMSfocusesonreliable,on-demanddeploymentofitsapp,HealthPAS,ensuringtheflexibilityandsecuritytomeetthecontinualdemandsandchangesinhealthcare.

HowCAHelpsCAReleaseAutomationenabledustosignificantlyimprovedeploymentandresponsetimes,aswellasimprovedeploymentqualityandproductivity.Wecanalsoeasilycustomizetheautomationforthetargetecosystem.

SummaryAFewWordstoReview


Questions?


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MustSeeDemos

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Case Study: Molina Exceeds Customer Expectations With an Adaptable, Audit-Ready App Deployment...

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