CASE STUDY : HASANUDDIN UNIVERSITY-INDONESIA INDRIANTY SUDIRMAN, PRASTAWA BUDI, DWIA A TINA The...
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Transcript of CASE STUDY : HASANUDDIN UNIVERSITY-INDONESIA INDRIANTY SUDIRMAN, PRASTAWA BUDI, DWIA A TINA The...
![Page 1: CASE STUDY : HASANUDDIN UNIVERSITY-INDONESIA INDRIANTY SUDIRMAN, PRASTAWA BUDI, DWIA A TINA The APPLICATION of BALANCED SCORECARD in MANAGING HIGHER EDUCATION.](https://reader035.fdocuments.in/reader035/viewer/2022062803/56649f155503460f94c29d4b/html5/thumbnails/1.jpg)
CASE STUDY : HASANUDDIN UNIVERSITY-INDONESIA
INDRIANTY SUDIRMAN, PRASTAWA BUDI, DWIA A TINA
The APPLICATION of BALANCED SCORECARD
in MANAGING HIGHER EDUCATION INSTITUTION
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INTRODUCTION
High demand on HE Accountability to multi stakeholders.
Accountability means deployment of public resources in managing HE should be measured by the outcomes.
HEI needs a strategic management tool enables to link vision, mission, strategies to performances at all levels.
BSC meet the requirements.
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N
A BRIEF OVERVIEW OF HASANUDDIN UNIVERSITY
Geographical Geographical locationlocation ::
Makassar, Eastern Part of Makassar, Eastern Part of IndonesiaIndonesia
Number of facultyNumber of faculty :: 15 15 Number of study Number of study programprogram :: 109109
Student bodyStudent body :: 32.00032.000Number of Number of academic staffacademic staff :: 1.9001.900
Number of admin. Number of admin. staffstaff :: 925925
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STRATEGY MAP OF HASANUDDIN UNIVERSITY
INTERNAL PROCESS
CUSTOMER
FINANCIAL
Facilies & Infrastructure Staff profesionalism Policy, system & procedure Org. structure
Academic Atmosphere Good governance Social responsibility Teaching process Research
Learning Quality Graduate Competence Learning accesibility Mutual Benefit
Funding Government Society Grants
LEARNING & GROWTH
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STRATEGIC GOALS
LAGINDICATO
R
LEAD INDICATO
R
TARGET
STRATEGIC
INITIATIVE
FINANCE PERSPECTIVE
CUSTOMER PERSPECTIVE
PROCESS PERSPECTIVE
LEARNING & GROWTH PERSPECTIVE
PERSPECTIVE STRATEGY MAP
FINANCE PERSPECTIVE
CUSTOMER PERSPECTIVE
PROCESS PERSPECTIVE
LEARNING & GROWTH PERSPECTIVE
STRATEGY MAP BALANCED SCORECARDACTION
PLAN
BALANCED SCORECARD
Source : Adaptation from Kaplan & Norton (1996)
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STRATEGY HYPOTHESIS IN BSC
CUSTOMER
"Then the customers will be delighted ..."
FINANCE & BUSINESS
"And we will keep & get more business ..."
STAFF DEVELOPMENT
& IMPROVEMENT"If we have the right staff ..."
INTERNAL & BUSINESS
PROCESSES
"Doing the right things ..."
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LOGICAL HIERARCHY MODEL
Learning & Growth
Processes Customers Finance
PRIVATE SECTORPRIVATE SECTOR
Source : Wisniewski & Olafsson, 2004
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Processes Learning & Growth
Customers
Finance
PUBLIC SECTOR (A)
Processes
Learning & Growth
Customers
Finance
PUBLIC SECTOR (B)
LOGICAL HIERARCHY MODEL
Source : Wisniewski & Olafsson, 2004
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TRENDWATCHING& SELF EVALUATION
VISION, GOALS STRATEGY
MISSION, BELIEF, BASIC VALUE
STRATEGY
Translated Translated Translated
STRATEGIC GOALS
F C IP LG
PROGRAM
C PB
PP
Formulated
BUDGET
C PB
PP
STRATEGIC INITIATIVE
C IP LG
Compiled
F
F
F
BSC : TRANSLATING STRATEGY INTO ACTIONSTRATEGYFORMULATION
STRATEGY PLANNING
PROGRAMCOMPILATION
BUDGETTING
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THANK YOU