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Assignment 2: Case Study

Name: Min Zaw

Student ID: 12725517

Subject: Conflict Analysis

Subject code: LB5525

Campus: Townsville

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Managing conflict effectively…..

Effectively diagnosing a conflict

Taking action to manage the conflict based on the diagnosis

Two-step process:

Furlong (2009,p.6)

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Conflict between Old Man Johns and Mr. Smith

Mr. Smith’s girl hit by Jones’ boy

A brawl raised by Mr. Smith’s men

Reprisal attack by Old Man Jones’ men

Conflict triggered by

Conflict emerged by

Conflict escalated by

Position

Mr. Smith: Jones and hisfamily should leave thecommunity

Jones: Smith makes sure that

we have a bad name and theyget stuffed if continue tomake trouble

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Position

Interests

Arguing over positions

inefficientNegative effect on relationship

Each party’s want/need/hope/fear

Statement that each party expresses

Jones: The trouble is there are no jobs.I want my boys to get a start in life.

Smith:We want our kids safer and to besafe in our community.

Some of interests of both parties:

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Focuses on process/approaches to resolving disputes that people use

Three categories:

Interest based process

Rights based process

Power based process

Interests, Rights and Power model

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Creative, unique solutionsBut less consistent

Durable agreementbut not always achieve a resolution

Build and strengthenrelationship

Collaborative but time consuming

Interest based process

Furlong (2009,p.113)

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Focusing on superiority of one party’s rights over other’s rights

Right based process

Minimizing and de- legitimizing other party’s rights

Win-Loss

Litigation

Arbitration

Adjudication

Formal investigation

Natural evaluation

Some negotiation types

Adversarial in nature

Furlong (2009,p.110)

Rights come from laws, conventions, policies, past practices etc.

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Faster outcomebut sometime slowerdue to formal process

Fair, consistent standardbut more formal and less flexible

Objective butloser’s less satisfaction

more additional conflict

Right based process

Furlong (2009,p.114)

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Power based process

Bring all the resources each party has at their disposal

Try to get win

Win-LoseLose-Loss /Highly adversarial

Threats, Physical force, Violence, Strike, one sided decision making, Voting

Furlong (2009,p.110)

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Once power is used,more power is needed over time

Power based process

Furlong (2009,p.114)

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I/R/P model and its shortcomings

The model focuses on processes and approaches to resolving disputes

But less focuses on assessing or categorizing the conflicts

Circle of conflictto address the shortcoming

Triangle of satisfactionto explore interests of both parties

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