Case Study -Capex PDF
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How Knowlarity took a heavy load off this Cargo company’s shoulders CASE STUDY Cargo Padala Express Forwarding Services Corporation, or better known as CaPEx, offers freight services across the Philippines. With offices and agents spread across the country, CaPEx parades competitive commercial rates and quality services to serve all freight needs. It aims to become a world-class freight forwarding company with services including Cargo Freight Forwarding, Cargo Consolidation, Project Cargo, Warehousing and Inland Transportation. The need Its passionate drive towards excellence and its commitment to give its custom- ers the best service experience made CaPEx look for a phone system that would do just that. In order to handle its calls properly, the company needed a stable and reliable system that could forward calls to the right department in different locations.
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How Knowlarity took a heavy load off this Cargo companys shoulders
CASE STUDY
Cargo Padala Express Forwarding Services Corporation, or better known as CaPEx, offers freight services across the Philippines. With ofces and agents spread across the country, CaPEx parades competitive commercial rates and quality services to serve all freight needs. It aims to become a world-class freight forwarding company with services including Cargo Freight Forwarding, Cargo Consolidation, Project Cargo, Warehousing and Inland Transportation.
The need
Its passionate drive towards excellence and its commitment to give its custom-ers the best service experience made CaPEx look for a phone system that would do just that.
In order to handle its calls properly, the company needed a stable and reliable system that could forward calls to the right department in different locations.
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Learn more about SuperReceptionist onhttp://www.knowlarity.com/sr/ To know how you too can benet from cloud telephony, call us on (+63) 26406899 oremail us at [email protected]
The solution
To meet its requirements, Knowlarity provided CaPEx with its flagship product SuperReceptionist, along with 5 channels. When a client calls on CaPExs hotline, he is greeted warmly through an IVR and asked to press a button based on his need: booking, billing, cargo, etc. Depending on the key pressed, the system forwards the call to the right executive. If no executive is available to take the call, a fallback system forwards it to the mobile phone of an executive from that department. This process ensure that the company never misses a business lead.
Success Story
Thanks to SuperReceptionist, CaPEx is now able to provide a better experience to its customers. The Filipino company has been able to handle its calls with greater efciency by setting up an IVR that forwards calls to the desired department in various locations. The easy-to-use web interface provided by Knowlarity allows CaPEx to monitor and track all calls through call logs and recordings. It also allows the flexibility of changing the settings anytime, anywhere.
FACT BOX
SuperReceptionist:
Branches:
5channels
20in Philippines
