Case Study - Business Transformation
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Transcript of Case Study - Business Transformation
Case Study in Managing Business Transformation
Scaling up the turnover
PeolpleWiz Project Archive
ClientClient OverviewOverview
• The client is one of the largest manufacturers of milk and other dairy processing equipment in India. The company plans to expand sales to two more states. With over 100 employees in the staff and worker cadre, the company has seen steady growth.
• The brand is established in the western and southern part of the nation and the company has planned aggressive growth in the domestic business through tender based and direct sales.
• With a plan to grow the turnover five times in the coming three years, the management was keen on taking its organization design to the next league.
• Implementing new organization structure to prepare for growth and expansion and provide its employees a professional work environment was seen as the cornerstone for preparing for success.
• PeopleWiz partnered the client as Business Transformation partners with focus on managing people and processes to support the aggressive growth plans. The Transformation programme was branded ‘Akanksha’
BusinessBusiness ChallengeChallenge
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The rider is set. Organizational growth strategy is created and blueprint of the future is ready.
But no amount of muscle power will move the Elephant.Unless the people, structure and processes are aligned and engaged for the change, any transformation initiative is bound to fail.
TheThe SevenSeven TonTon ChallengeChallenge toto Akanksha Akanksha
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Lack of shared vision for the future
Inadequate training
Risk averse culture that is owner driven
Inadequate manpower in managerial cadre
Lack of awareness on modern manufacturingmethods, quality systems and processes
Lack of collaborative working across functions
Lack of robust performance management
Motivating theMotivating the ElephantElephantBenefits led business transformation
Align organizational architecture with the process and technology architecture. Clarify new roles, performance measures and institute best practices in people management
Make people understandwhat they are working towards andhow they will achieve it together
Equip the workforce with relevant skills based on the new roles identified for them
Create Business case, identify benefits and track benefits to motivate business readiness
Engage key influencers and opinion makers in the organizations to create a positive momentum
Beginning with benefits identification, ensures that all business changeactivities are aligned to benefits realization
AkankshaAkanksha ProgramProgram PlanPlan
Transformation Imperative
Future state and objectives
Solution Roadmap
Introducing change
Monitor & track
Programme team Realisation prepProgramme team Realisation prep
BusinessReadinessBusiness
Readiness
Identify Key Stakeholders
Training Strategy
Training NeedsAnalysis
Training Material Development
CommunicationAnalysis Ongoing Communication Events
Support Communications
Communications Delivery, Feedback Analysis, Resistance Management
Business Readiness
StakeholderEngagement
Communication
Learning & development
Organisation Impact Assessment
Process, Role, Org change implmtn.,& Change education for users
OrganizationDesign
Process, Role & Org Impact Assessment
Stakeholder Strategy
Training Design & Prototype
Training Delivery, Feedback Analysis,
Review for next Phase
Communication Strategy & Plan
Overall Implementation approach
Overall Implementation approach
Org readiness criteria, planning & assessmentOrg readiness criteria, planning & assessment
Change Agent Engagement
Remedial planningRemedial planning
Change Levers
SuccessSuccess
•Through the adoption of a Program Management methodology and a formal change management (CM) approach, the organization was able to design and employ organizational design changes effectively and smoothly.
•The business is prepared to perform in the new setting. The CM effort has provided employees the information and tools they need to embrace change and integrate it into everyday work practice. In addition, CM is integrated with employee training and support.
•Better collaboration, vendor development and process correction in procurement & production planning has resulted in an increase of 12% production level and continues to improve.
•The restructured and sector based sales team has increased the number of relevant enquiries. The order conversion ratio is on a steady rise.
•The first year business results since launch of Akanksha have been encouraging. The business is set to achieve its goal. PeopleWiz continues to support the client in its transformation journey.