Case Study - Business Transformation

7
Case Study in Managing Business Transformation Scaling up the turnover PeolpleWiz Project Archive

description

Case Study showcasing how PeopleWiz helped its client in transforming the organization.

Transcript of Case Study - Business Transformation

Page 1: Case Study - Business Transformation

Case Study in Managing Business Transformation

Scaling up the turnover

PeolpleWiz Project Archive

Page 2: Case Study - Business Transformation

ClientClient OverviewOverview

• The client is one of the largest manufacturers of milk and other dairy processing equipment in India. The company plans to expand sales to two more states. With over 100 employees in the staff and worker cadre, the company has seen steady growth.

• The brand is established in the western and southern part of the nation and the company has planned aggressive growth in the domestic business through tender based and direct sales.

• With a plan to grow the turnover five times in the coming three years, the management was keen on taking its organization design to the next league.

• Implementing new organization structure to prepare for growth and expansion and provide its employees a professional work environment was seen as the cornerstone for preparing for success.

• PeopleWiz partnered the client as Business Transformation partners with focus on managing people and processes to support the aggressive growth plans. The Transformation programme was branded ‘Akanksha’

Page 3: Case Study - Business Transformation

BusinessBusiness ChallengeChallenge

- 3 -

The rider is set. Organizational growth strategy is created and blueprint of the future is ready.

But no amount of muscle power will move the Elephant.Unless the people, structure and processes are aligned and engaged for the change, any transformation initiative is bound to fail.

Page 4: Case Study - Business Transformation

TheThe SevenSeven TonTon ChallengeChallenge toto Akanksha Akanksha

- 4 -

Lack of shared vision for the future

Inadequate training

Risk averse culture that is owner driven

Inadequate manpower in managerial cadre

Lack of awareness on modern manufacturingmethods, quality systems and processes

Lack of collaborative working across functions

Lack of robust performance management

Page 5: Case Study - Business Transformation

Motivating theMotivating the ElephantElephantBenefits led business transformation

Align organizational architecture with the process and technology architecture. Clarify new roles, performance measures and institute best practices in people management

Make people understandwhat they are working towards andhow they will achieve it together

Equip the workforce with relevant skills based on the new roles identified for them

Create Business case, identify benefits and track benefits to motivate business readiness

Engage key influencers and opinion makers in the organizations to create a positive momentum

Beginning with benefits identification, ensures that all business changeactivities are aligned to benefits realization

Page 6: Case Study - Business Transformation

AkankshaAkanksha ProgramProgram PlanPlan

Transformation Imperative

Future state and objectives

Solution Roadmap

Introducing change

Monitor & track

Programme team Realisation prepProgramme team Realisation prep

BusinessReadinessBusiness

Readiness

Identify Key Stakeholders

Training Strategy

Training NeedsAnalysis

Training Material Development

CommunicationAnalysis Ongoing Communication Events

Support Communications

Communications Delivery, Feedback Analysis, Resistance Management

Business Readiness

StakeholderEngagement

Communication

Learning & development

Organisation Impact Assessment

Process, Role, Org change implmtn.,& Change education for users

OrganizationDesign

Process, Role & Org Impact Assessment

Stakeholder Strategy

Training Design & Prototype

Training Delivery, Feedback Analysis,

Review for next Phase

Communication Strategy & Plan

Overall Implementation approach

Overall Implementation approach

Org readiness criteria, planning & assessmentOrg readiness criteria, planning & assessment

Change Agent Engagement

Remedial planningRemedial planning

Change Levers

Page 7: Case Study - Business Transformation

SuccessSuccess

•Through the adoption of a Program Management methodology and a formal change management (CM) approach, the organization was able to design and employ organizational design changes effectively and smoothly.

•The business is prepared to perform in the new setting. The CM effort has provided employees the information and tools they need to embrace change and integrate it into everyday work practice. In addition, CM is integrated with employee training and support.

•Better collaboration, vendor development and process correction in procurement & production planning has resulted in an increase of 12% production level and continues to improve.

•The restructured and sector based sales team has increased the number of relevant enquiries. The order conversion ratio is on a steady rise.

•The first year business results since launch of Akanksha have been encouraging. The business is set to achieve its goal. PeopleWiz continues to support the client in its transformation journey.