Case Study: Automating Outage Monitoring & Communication

WEST VIRGINIA UNIVERSITYUNIVERSITY RELATIONS - DIGITAL SERVICES

CASE STUDY:AUTOMATING OUTAGE MONITORING & COMMUNICATION

Dave Olsen, Professional TechnologistUniversity Relations - Digital Services



AGENDA• The Problem: Lack of Monitoring and a Manual

Communication Workflow

• The Solution: Automating All The Things

• Quick Overview of Our Connected Services

• In-depth Feature Tour of StatusPage.io


THE PROBLEM• Slowly lost central monitoring of services• Received only email notifications for three

services that were monitored by a 3rd party UR - Digital Services set-up

• Communication workflow wasn’t standardized• Had no way to communicate during a complete

system failure


THE SOLUTION• Took responsibility for monitoring our own

services• Re-engaged Systems to find additional

monitoring opportunities• Evaluated solutions that could send voice, text,

and push notifications in addition to email • Documented a tiered communication workflow• Identified an off-site hosting solution for comm


THE SOLUTIONMONITORING 1ST LEVEL COMM

app performance/uptime

uptime

voice, text, push notifications

off-site website

internal comm, logging

2ND LEVEL COMM

hardware (planned)

@wvuurdigital

Listservsoutages, prof tech cohort

Individual Emailsstatuspage.io subscribers

automated, internal automated, internal/external manual, external, WOPE


THE LINCHPIN

StatusPage.io is the bridge between the automated monitoring and the manual second-level communication channels.


STATUSPAGE.IO TOUR


CREATING INCIDENTS


IMPORTANT!

Incidents are the only things in StatusPage.io that generate tweets & emails. Component updates do not.

Incidents are manual.


COMPONENT STATUSES


IMPORTANT!Component statuses can be automated. This way your page can show the real status of your system without manual intervention.

Automated updates can only toggle between major outage and operational.


COMPONENT STATUSES


SCHEDULED MAINTENANCE


NOTIFICATIONS


EMBEDS FOR WEBSITES


REDUNDANT OFF-CAMPUS SERVICE


COSTS & FEATURES


HIGHER ED CLIENTS• Georgia State University• University of Derby• University of California - Davis• Macquarie University• San Jose State University• University of Michigan


WRAPPING IT UP

StatusPage.io is now the hub for our automated and manual outage communication efforts.


THANK YOU & QUESTIONSDave Olsen, Professional TechnologistUniversity Relations - Digital Services

Case Study: Automating Outage Monitoring & Communication

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