New Orleans, May 2008

Alex van Os de ManSenior BCM Consultant

Agenda1. How I am going to bore you2. PowerPoint poisoning3. Conclusion

or

We do the presentation together

A CRISIS ISA TERRIBLE

OPPORTUNITYTO WASTE

A CRISIS IS TERRIBLE

Current Situation

Contact details

The big challenge• Different tools or methods• Important contacting information cannot be found• Message inconsistency• Contacting information not up-to-date• Compliance issue (Policies and Standards)• Losing valuable employee time• Missing total picture (Reporting)• Standardisation (Results & Reporting)• Scalability and language (International organisation)

Time to ACT• Current situation vs desired situation

• Doing the same thing is not going to create a different result

• Success requires a different approach

Business CaseKey benefits expressed in:

• Limiting the number of methods and tools

• Less expertise needed for every specific tool

• Less time needed to access the right information

• Larger satisfaction through quick responses to crisis

PreparationAn apple a day keeps the doctor awayEating seven apples on Saturday does not have the same effect

Services - Business Continuity Management - ACTing for you

One call you cannot ignore.What would happen if there was an emergency at work? How would you find out? What would you do?

An Automated Call Tree (ACT) has been set up to keep you in the know. Should something happen that you need to know about, ACT will inform you either by phone, SMS or email.

To find out more, go to the Global BCM intranet page:

Help us to help you.

The call tree is only as good as its information. Ensure your details are up to date on People Finder.

Testing• Call Trees per 10 staff• 6-8 effective (conclusive) calls per hour• 1000 staff to be contacted

• TIMEIt would take 100 staff up to 4.5 hours to complete

• RESOURCESIt would take 100 staff more than 90 minutes to complete the call cycle

• REPORTSValuable time to collate and analyse the reports

Budget

Selection Process• Idea and Strategy• Business Case

• Benchmarks and Requirements• Desk research (Gartner, Forrester, Butler, IDC)

• Proof of Concept• Evaluation• Final Selection• Due Diligence

Thank you . . .

. . . for doing this presentation with me