American Lung AssociationWorld class medical organization adopts Stamps.com in each of their

13 locations; saves money and increases organizational efficiency.

Customer

The American Lung Association of the Central States is

dedicated to the prevention, control and cure of lung

disease, the third leading cause of death in the United

States. The Central States chapter has 13 office locations

spanning the States of Kansas, Missouri, Nebraska,

Oklahoma and Texas and is therefore responsible for

championing the health and wellbeing of millions

of residents.

Challenge

Because the American Lung Association of the Central

States handles a wide variety of health issues in a

population of many millions of people residing over

hundreds of thousands of square miles, their postage

requirements are as extensive as an operation multiple

times their size. Previous to using Stamps.com, the

ALACS relied exclusively on postage stamp rolls that

were purchased by central management and allocated

on an individual basis. As operations expanded,

Judy Dirkers, Director of Operations, realized that an

integrated postage solution was a necessity if the ALACS

was going to be able to keep up with their postage

requirements in the future.

Solution

The American Lung Association of the Central States

initially rolled out Stamps.com Enterprise in their Dallas

and St. Louis locations. Within a few days of using the

system, employees were reporting how easy the system

was to use, how much time it saved and how much

money it was saving by allowing them to print exact

postage versus arbitrarily adding additional stamps to

heavier envelopes. Management enjoyed the visibility

it gave them into the operating expenses of satellite

locations as well as the accountability it created by

giving each employee a separate login and tracking their

individual expenses. Stamps.com Enterprise was quickly

rolled out throughout the

remainder of the

ALACS’ 13 locations

with equally

beneficial results.

Results

Cost Savings

Prior to adopting Stamps.com Enterprise, the

American Lung Association of the Central States

relied on traditional postage stamp rolls for all of

their postage needs.

Once Stamps.com Enterprise was rolled out, upper

management no longer had to worry about the

quantities of postage that were available at each

location, take time to go to the Post Office™ to purchase

more rolls or send them off to be used by each

individual. The employees could focus on their jobs

rather than worrying about whether or not they had the

necessary tools, and they could avoid overspending on

postage by printing out exactly the amount that was

needed for each project.

Employee Accountability

One of the most important features that the

American Lung Association was looking for in a

postage management solution was an integrated

reporting system that could allow upper management

to receive accurate reports on the expenses of each

individual employee.

With Stamps.com Enterprise, each employee is assigned

an individual login and password that allows the

system to keeps track of all of their transactions. Each

request for postage is accompanied by a mandatory

project reference code that categorizes the transaction

according to what program the expense should be billed

to. It also enables management to quickly and efficiently

identify expense abuse or theft and address it with

the employee.

Office Productivity

Stamps.com Enterprise has dramatically increased

productivity within the ALACS. Employees can easily

print postage on an individual letter basis, in bulk

anticipating future needs or in large amounts for an

upcoming project. Stamps.com instantly calculates exact

postage for every mail class and estimates delivery times.

Supplies can easily be ordered by management through

Stamps.com, eliminating the need to go to the Post

Office. Reports can be run at any time or set to run on a

monthly basis, simplifying budgeting and accounting

issues. Not only has this increase in productivity resulted

in a cost savings for the ALACS, it has resulted in greater

success of their overall organizational goals.

“Stamps.com is as good as it gets! I found them to be

the most business oriented, most flexible and most

in tune with the needs of busy organizations. Their

customer service is second to none and their product

allows our employees to handle all of their postage

needs while giving me easy oversight into how our

valuable dollars are being spent. I would definitely

recommend Stamps.com.”

- Judy Dirkers, Director of Operations,

American Lung Association of the Central States