CASE STUDY

ALDI

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About Interactive

ABOUT ALDI

ALDI is a family-owned discount supermarket chain with over 10,000 stores in 19 countries. ALDI opened is first Australian store in 2001 and now has more than 550 stores nationwide. Its rapid growth has made ALDI one of Australia’s top ten retailers: influencing grocery prices, improving the perception of private label goods, and introducing numerous innovative market initiatives.

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PROBLEM

ALDI’s store and distribution network is critical in ensuring that each store across Australia has the right stock levels every day to serve the needs of the local community, and that managers can access and make changes to staff management and payroll systems.

Interactive was selected, providing ALDI with a single hardware maintenance contract and 24x7 Australian-based service desk covering approximately 1200 Cisco, IBM and Dell devices at more than 550 stores and distribution centres around Australia.

In 2017, ALDI’s existing network infrastructure maintenance agreements were due for renewal, so the retailer took the opportunity to evaluate a range of different IT hardware maintenance service providers.

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That agreement outlines the service with a tailored set of services level agreements (SLAs) from standard 4-hour on-site response to high availability, 2-hour on-site service at more business-critical times of the day and week at Aldi’s different stores and distribution centres. Interactive invests millions of dollars in spare parts and replacement units in warehouses nationally which ensures ALDI’s network services can be quickly restored in cases of a hardware outage.

ALDI’s vision is to enable Australian shoppers to live richer lives for less. All people, wherever they live should have the opportunity to buy everyday groceries of the highest quality at the lowest possible price. Cost-effective and optimal hardware maintenance assists ALDI to achieve its overall goal to keep grocery prices low.

One of the biggest benefits for ALDI has been from Interactive’s support of existing end-of-life (EOL) and end-of-service-life (EOSL) infrastructure, as well as in-warranty and other devices in operation. This level of service has enabled ALDI to realise additional value and ‘sweat its assets’ by extending the life of older equipment still performing effectively. The agreement also has the flexibility for devices to be added or removed from the contract, which is ideal for the dynamic and competitive nature of the retail industry.

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KNOWING WE HAVE A SUPPORT PARTNER WHO CAN RESPOND QUICKLY WITH PARTS ON HAND FOR OUR DEVICES GIVES US THE PEACE OF MIND TO FOCUS ON OTHER AREAS OF OUR BUSINESS.

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SOLUTION

In January 2020, ALDI opened a new store in Torrington, QLD, on a peak trading Wednesday attended by local news outlets and special guests. The official launch and day’s trading took place without a hitch, despite instances of IT failures in the week leading up to the opening.

Interactive responded quickly to replace faulty equipment and restore normal IT operations, and the big day was able to go ahead as planned.

New store openings are a critical time for ALDI and they normally take place on a ‘Special Buy’ Wednesday.

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“Interactive went above and beyond because they really understood how critical it was for us to open our new Torrington store on time,” said Stephens.

The key reasons ALDI chose Interactive included: cultural alignment; Interactive’s flexible monthly cost and pricing model; support for multiple vendors; and concurrent contract arrangements for all devices added over time. Ultimately, it was a tour of Interactive’s St Leonards operations that solidified the decision. ALDI’s executive team were impressed with the attention to detail and design of Interactive’s storage facilities and data centre, and customer engagement at all levels of the organisation.

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“It’s clear the Interactive business takes hardware maintenance seriously and eats, sleeps and breathes customer service.

Interactive describes its purpose as to “keep technology human” and we definitely felt that.

You can’t roll out what we experienced on the tour last minute.”

Reyner Stephens, National IT Director, ALDI Australia

INTERACTIVE’S BUSINESS IS TRIED, TESTED AND WORKS.“

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ABOUT INTERACTIVE

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We are Australia’s largest privately-owned IT services provider.

We’re 650 innovative, talented and hard-working people who form one unified team. We’re the tried and tested force enabling businesses to continue to move forward and grow. We hold their most important data, support their critical devices, and secure their systems, allowing them to focus on their business. In simple terms, our customers trust us.

We’re an IT company and we keep technology human.

As we move into our 33rd year in business, we continue to evolve our services and our company.

From exploring the opportunities of a connected Health environment, to delivering advanced cybersecurity protection for clients in the finance, retail and manufacturing industries; our depth of experience and ability to configure our services to best meet a customer need, stand us in good stead to reach our goals of being the most customer intimate IT provider in Australia & New Zealand.

Each of us shares a commitment to living sustainably and we’re proud to leave the world better than we found it. We recognise that IT has a significant environmental footprint and that is why we’re the first company of our kind to join RE100 and commit to 100% renewable power by 2025.

Cloud & Managed Services | Data Centre | Business Continuity | Hardware Maintenance

www.interactive.com.au