CASE MANAGEMENT IN THE NICU: IMPROVING SAFE DISCHARGE · Case Management in the NICU: Improving...
Transcript of CASE MANAGEMENT IN THE NICU: IMPROVING SAFE DISCHARGE · Case Management in the NICU: Improving...
CASE MANAGEMENT IN THE NICU: IMPROVING SAFE DISCHARGE
Lisa Kohne, RN, MSN, PHN Samuel Merritt University
Is there a need for CM in the NICU?
In 2005, US spent $26.2 billion (national institute of medicine) on neonates. $51,600 per baby
12.7% of babies born in 2005 were premature, 525,000 babies Over 50% of all infant birth charges
Wide variation in LOS, variations in neonatal practice, developing technology.
Average LOS with a complication is 7 days (5 days longer than newborns without complications)
NICU care is one of the top 5 claims costs, with some hitting the million dollar mark and up. Many infants reach life time benefit maximums before leaving
the hospital
What’s going on?
Advances in technology allowing for the saving of very premature infants
Advancing maternal age
Increase in multigestational births
Lack of prenatal care leading to lots of near-term (34-35 weekers)
Common conditions and treatments that lead to
extended LOS
Prematurity
Respiratory distress and ventilation management
near term and VLBW-chronic lung disease
Congenital heart defects and surgeries
NEC (necrotizing enterocolitis)
Futile care for infants who are not viable or have defects that are not compatible with life
ECMO (extracorporeal membrane oxygenation)
Other Conditions
Cardiac/circulatory issues lack of O2 seizures, cerebral palsy, developmental issues
Apnea
Bradycardia
Advanced stage ROP (retinopathy or prematurity)
Feeding intolerance
Family
Patient
Medical team
Specialists Additional
team members
Nursing team; CM
Case Management Model
CM program goals
Improve health outcomes
Decrease costs
CM Program INTERVENTIONS
1. Multidisciplinary Rounds
2. Improved parent teaching and involvement with patient care
3. Safe discharge
Multidisciplinary Rounds
Held weekly for 2 hours. Every member of the patient’s health care team must be present.
Focus on clinical course, patient goals, and discharge
Identify barriers to goals and discharge
CM role
Facilitate meetings
Creating two d/c plans
Health care team members
Nurses CM Bedside RN Charge RN
Medical Team Neonatologists Surgery
Specialists (examples) Genetics PT OT Respiratory Nutrition
Additional members (examples) Social Work Chaplain Pain Palliative care/hospice Developmental psychologist
6 D/C questions for Rounds
1. What is the d/c date? Does it need to change?
2. Is the LOC and setting appropriate?
3. What are the expected post d/c needs?
4. What are the barriers to d/c?
5. Who is accountable for said barriers?
6. What are the next steps for d/c progression? What is the new plan?
Safe Discharge: 7 critical components
1. Sustained pattern of weight gain 2. Physical goals met
1. Suckle feed 2. Maintain normal body temperature
3. Parental involvement and education 1. Participation through clinical course
4. Begin primary care 5. Evaluation of unresolved medical problems 6. Home assessment and home care plan 7. Post d/c tracking and surveillance
1. Parental support
Home Care Plan: 6 common elements
1. Identification and preparation of in-home caregivers
2. Development of a comprehensive list of required equipment and supplies and accessible sources
3. Identification and mobilization of necessary and qualified home care facilities within the home.
4. Assessment of the adequacy of the physical facilities within the home
5. Development of an emergency care and transport plan
6. Assessment of available financial resources to assure capability to finance home care costs
Safe Discharge: 8 Key guidelines for the CM
1. Identify patient caregivers 2. Work closely with patient care givers so as to
decrease surprises and decrease stress 3. Work with Health Care team to develop outcome
criteria 4. Develop a d/c date by day two 5. Attend multidisciplinary rounds
1. Address 6 d/c questions 2. Develop at least two d/c plans
6. Consider Thursday Friday 7. Ensure all follow up care is scheduled 8. Ensure all home health needs have been addressed
Improve parent teaching and increase parent involvement in
patient care
Meet with parents within first 48 hours of admission.
Meet with parents after weekly Multidisciplinary rounds to talk with them about progress and plan and answer any questions or address needs.
Team implementation of Transition Point Teaching
Transition Point teaching
1. By one week after admission 1. Unit orientation - RN 2. Psychosocial assessment - SW 3. Metabolic screening - MD 4. Parent feeding plan identified – MD, RN, & dietitian
2. During level II care and at least 72hrs from d/c 1. CPR training - RN 2. Hearing screening - MD 3. Back to sleep education - RN 4. Bathing & body temperature education - RN 5. PCP identified – MD 6. Car seat education and testing – RN 7. Identification of any special at home needs – MD, RN, & specialist
3. Within 1-3 days before d/c 1. d/c medication education/prescriptions – RN, MD, & pharmacist 2. Follow-up appointments - CM 3. Immunization education – MD & RN 4. Home feeding plan – MD, RN & dietitian 5. Parent satisfactory survey - CM
The Program Goals:
1. Improve health outcomes 2. Decrease costs Interventions: 1. Multidisciplinary Rounds 2. Improved parent teaching and participation in
patient care with the Transition Point Teaching tool 3. Safe discharge Outcomes: 1. Decrease LOS 2. Decrease readmission 3. Decrease parental stress
CM program
.
Pt admitted to NICU CM pt assessment
•Needs •Barriers •Goals
CM care plan developed •Short term goals •Long term goals •Time line – d/c date
Parent involvement
No CM needs identified
Multidisciplinary Rounds •Care/action plan developed
•All team member’s specific goals •6 d/c questions addressed → d/c plans developed
Pt progress
Begin TP teaching
Improved parent teaching and participation
All team members
↓
Safe d/c •↓ LOS •↓readmission •↓stress
7 critical components & 8 guidelines met
+ -
Parent involvement +
↓
↓
↓ 1
2
3
4
5 6 7 8 4 5 6
1 2
3
7
Finish TP teaching ↓
3
3 3
2 3
2
3
2
↓
↓
1.Improved Health outcomes 2.Decreased cost
Evaluation
Process Evaluation Indicators Measurement Goals
Parent education Working with RN staff to
complete patient care.
•Ability to perform care and
verbalize actions
•Completion of Transition Point
Teaching check list
•100% completion of transition
point tool kit
•Decreased readmission for
same diagnosis within one
month
Multidisciplinary Rounds Attendance of entire health
care team associated with
patient care
Roll call/sign in sheet 100% attendance of
Multidisciplinary Rounds by
health care team Outcome Evaluation Indicators Measurement Goals
Length of stay Decreased length of stay in
NICU
Hospital statistics for similar
diagnosis
50% decrease in LOS
Readmission rates Decreased readmission for
same diagnosis to hospital
Patient readmission rates for
same diagnosis over one month
period
50% decrease in readmission
rates
Familial Stress Decreased family stress •Satisfaction and preparation
questionnaires
•Decrease in readmission for
same diagnosis over one month
period
•90% Satisfaction rate and 80%
preparation rate on both
questionnaires
•50% decrease in readmission
rates
Structure Evaluation Indicators Measurement Goal
NICU Nurse case manager NICU education and training Competency test 90% or higher pass rate
Multidisciplinary team •Early evaluation and treatment of patient •Education of parents
•Within 24 hours of patient admission to NICU •Parental involvement in care
•100% •85%
Case Management in the NICU: Improving Safe Discharge
Improve health outcomes and decrease costs through the implementation of multidisciplinary
rounds, increased parental education and involvement in patient care, and safe hospital
discharge. As evidenced by decreased length of stay, decreased parental stress measured via decreased readmission, two parental surveys,
one given at the time of discharge and the other one month later at patient PCP check up, and
decreased hospital readmissions for one month with same diagnosis.
Thank you
?????Questions?????