Case for Support low res

Providence Healthcare Today

At Providence Healthcare, we provide leadership within the healthcare system by helping people access and receive the care they need in the most effective way possible. Our goal is to help people return home whenever possible with maximum potential and independence.

Through Providence Hospital, we help people of all ages rehabilitate after they have had strokes, orthopaedic surgery, lower limb amputations or other complex medical conditions. More than 5,000 people benefit from our innovative approach to rehabilitation treatment, resources, and support each year. We also help people living with end stage symptoms of a terminal illness by providing state-of-the-art care in a supportive environment.

As an active community partner, we offer clinics to promote healthy living, recovery and well-being to people in the Greater Toronto Area. Our community programs include an Adult Day Program for people with mild to severe dementia, caregiver support and the education resources of our Scotiabank Learning Centre.

Our long-term care home, the Cardinal Ambrozic Houses of Providence, is a home for each of our 288 residents. With a focus on quality of life, the Houses ensure that we continue to provide the highest standards of comfort, care and safety for our residents.

With a Catholic legacy that dates back to 1857 when the Sisters of St. Joseph founded the original House of Providence in downtown Toronto as a refuge for the sick, poor, elderly and homeless, we work hard to ensure this tradition lives on at Providence in our multi-cultural environment, and reflects the key attributes that have become our promise:

Helping people. Healing lives.

Every day at Providence, we dedicate ourselves to providing compassionate and transformative care tothe patients and families who count on us to comfort them in their journey.Every positive outcome begins with one positive step, one reason for hope. That hope starts here. It starts with you. Support the Hope Starts Here campaign today.

Case for support 1

Providence Healthcare is embarking on an essential fundraising drive that will enable us to transform our Hospital and spearhead an innovative model of care for the future. The Hope Starts Here campaign seeks to raise $16 million to launch a major, yet cost-effective, remodel of our existing Hospital. Combined with this physical transformation, we are advancing an entirely new approach to how we will deliver on our 157-year legacy of compassionate care, for today and tomorrow.

When you support Hope Starts Here, you will empower Providence to lead the charge in addressing the current healthcare crisis in Ontario, and support our promise to provide hope to everyone who enters our doors.

Transforming the Future of CareWe are facing an impending crisis. It is an inescapable reality that our population is aging rapidly. As the proportion of Canadians over 65 gets set to double within the next 20 years, the threat to our healthcare system is enormous. Already we are experiencing its impact, as gridlock in the system sees patients “parked” in Emergency Rooms or taking up beds in acute care when they already should be in a more appropriate setting, such as rehabilitation.

Providence Healthcare has long anticipated the impending healthcare crisis in Ontario. And for several years now, we have been actively working to develop a better, more sustainable model of care to help us address these challenges. Ours is an innovative model of patient flow and care that seamlessly supports the patient’s journey from hospital to home, with access to quality rehabilitation.

Case for support 32 providenCe HealtHCare foundation

Campaign Goal:

$16million

Transformation by Design

Palliative Care

Investing in our Future

Providence Healthcare’s new model of patient flow and care will transform the physical spaces in our Hospital to support our philosophy of “rehab, everywhere, always, one patient at a time.” This transformative approach will greatly improve all patients’ outcomes, and prepare them to return home safely and sooner, all while creating capacity within both Providence and the healthcare system.

Revolutionizing the way Palliative Care is provided in a hospital setting, our new, home-like environment will enable us to provide extraordinary care for patients and families. Our campaign will help to ensure that people’s final days can be lived in an environment that is home-like and tranquil, allowing patients and their families to affirm and celebrate a life well lived – together.

Your support will help us invest in our most precious asset – our people – by developing a Knowledge Centre and support staff education grants. This investment will continue to spur the great minds of our staff to be innovative in how we tackle the healthcare challenges of today and tomorrow to the benefit of our patients and their families.

Our commitment to transforming the future of care is reflected in the key priorities of the Hope Starts Here campaign.



Campaign Priority:Transformationby Design

Hope starts with knowing you can go home sooner.

It is one of the best things we can do for our patients: helping them reclaim their dignity, mobility and independence. This is the commitment that drives us every day at Providence Healthcare. And it is what guides us in our active endeavour to create a new approach to care – one that brings patients to us sooner, rehabilitates them better, and sends them home earlier, where they want to be.

Our new model, which we call Transformation by Design, has received praise from across the province for its successful results in returning patients to their lives sooner and more cost-effectively.

Transformation by Design enables Providence to proactively identify patients ready for rehabilitation.

It provides Patient Flow Coordinators, paid staff of Providence, embedded in five of Toronto’s acute care hospitals, the opportunity to identify patients who can benefit from, and are ready for, rehabilitation at Providence Healthcare.

Rehabilitating patients at Providence not only alleviates the pressure on our overburdened acute care facilities, it also enables us to care for patients at a significantly lower cost – savings that contribute to the financial sustainability of our overall healthcare system.

Transformed Spaces, Transformative Care

Providence Healthcare is physically transforming the Hospital to support our “rehabilitation everywhere, always” philosophy, which will greatly

improve all patient outcomes, and help the people in our care prepare to return home safely and sooner.

With this vision in mind, we are seeking to transform all six of our hospital rehabilitation units to support new processes and dramatically improve patient flow and efficiency.

When a new patient arrives at Providence, our work begins by identifying the day they will be ready to go home. We reassure them we are partners in making that day a reality – offering them real hope and working with them to set achievable goals.

To that end, each of our remodelled rehabilitation units is carefully designed to provide the ideal spaces, equipment, and environment to help patients find the courage,


confidence and motivation they need to recover after surgery or other complex medical condition.

The rehab units have been designed to maximize space, support recovery and provide a comfortable home- like setting where patients can practice the skills needed to live as independently as possible at home – and reduce their likelihood of having another incident that would result in a trip to the Emergency Room.

The new rehabilitation units include features such as:

• Private and semi-private patient rooms to provide more privacy and dignity for the people in our care.

• Care pods, consisting of 10-12 patients working with a tight-knit,

dedicated care team, that allow for real relationships to form between patients and the care team, and create more cohesive care paths. This approach is a radical shift in healthcare delivery.

• A Home Safety and Practice Room to allow patients to safely perform and practice daily functional activities in a simulated, home-like setting that includes a bathroom and fully functioning kitchen.

• A Rehabilitation Gym equipped with state-of-the-art equipment, to help regain strength and mobility.

• An Activity Room where patients practice home and community living activities, such as shopping for groceries, or ironing clothes.

• A Living Room that provides recreational space for patients and families.

• Ample space for patient assessment and consultation, including an Interprofessional Assessment Room, Interprofessional Pods, and a welcoming Reception Area.

With Transformation by Design and a more timely transfer to Providence for rehabilitation, our patients are able to return home sooner, with ongoing follow-up and support after their discharge. Providence’s Transformation by Design innovations are saving the healthcare system money, opening up urgently needed beds and getting people safely back to their lives, with hope for a brighter future ahead.

“ We dream about the best things we can do for our patients at Providence. We know it is to give them back freedom, independence, and dignity. We have spent the past six years developing and implementing a strategy of sweeping changes that will bring patients to Providence sooner, rehabilitate them better, and send them home earlier. Transformation By Design helps us to give people their lives back.” Josie Walsh president and ceo providence healthcare

Winnie Wong is still a work in progress.

The retired program analyst was diagnosed with an extremely rare condition in which her cholesterol medication attacked her immune system. It left her without the strength to walk from the kitchen to the living room and since she couldn’t raise her arm, feeding and washing herself were difficult, explained the married mother of one daughter.

After some time at an acute care hospital, she was transferred to Providence in April 2013 where she stayed for six months of rehabilitation.

“I felt cared about. I’m grateful to everyone,” she said, referring to her nurse Lisa as her cheerleader. “She used to give me a bear hug to lift me off the bed onto a chair.”

Winnie’s goal is to put on a pretty dress and high heels and walk her daughter Linda down the aisle at her October 2014 wedding.

And Providence is helping Winnie meet her goal. “From not being able to do anything but lie on the bed like a dead fish, I can walk with my walker or cane to go shopping and am able to climb up stairs.” Winnie is so thrilled her strength has improved enough that that she can go out for dinner.

In the beginning, I was so frustrated and worried,” Winnie said, adding that her faith motivated her. “Trying at first was painful. At night, I’d pray to Buddha and ask for a good day tomorrow. ‘Let me stand up and I will put my faith in you,’ I’d say.”

Along with her faith, Providence provided Winnie the hope and confidence that she can walk her daughter Linda down the aisle.

The Hope to Move ForwardWinnie Wong and Her Daughter Linda


Campaign Priority:Transformation by Design

“ Congratulations to Providence Healthcare on all the successful outcomes you have achieved for patients through the Transformation by Design Demonstration Project. Your efforts to bridge gaps in the system, to build new partnerships, and to engage patients and the community are helping to create a more efficient and effective healthcare system across the Greater Toronto Area.” Camille Orridge ceo toronto central lhin

From Top: (Artist’s renderings only)

• Home Safety and Practice Room • Rehabilitation Gym


The research is clear: palliative care should be about more than simply end-of-life care. It should be a time for affirmation, for reflection, for celebration of life. We believe that a person’s final days should be lived out in an environment that lets the patient and family focus not on sadness and sorrow, but on a life well lived.

Providence Healthcare is dedicated to providing compassionate care, but must currently do so in a traditional, institutional hospital setting.

To address these limitations, our plan is to transform the physical space for palliative care, creating a new environment that will allow our professional teams to provide the best possible care in a soothing, home-like environment.

The plan includes the remodel of two vacant floors within an existing Hospital wing. This new design will place emphasis on providing support services for patients but with a significant emphasis on loved ones and caregivers.

A Comfortable and Supportive Environment

Providence Healthcare’s transformed Palliative Care spaces will enhance the services that we can provide to all patients who require intense symptom and pain management and have an end-of-life prognosis of 2-3 months. The new spaces will include features designed to foster an environment that is comfortable and uplifting – one that allows patients and their families to fully enjoy and cherish their remaining time together. The Palliative Care spaces feature:

• A dedicated entrance away from the general Hospital population, allowing for privacy and dignity.

• Most support services for families located on the first floor, with easy access to a peaceful, tranquil outdoor space.

• Home-like and comfortable patient rooms that allow patients to feel at ease in their surroundings.

• Kitchenette for preparing snacks, and storing and reheating food from home, making it easier for families to stay and care for their loved ones.

• Shower, bath facilities, and a whirlpool bath designed with the patient’s comfort in mind. Showers and personal care spaces will also be available for family members wishing to stay overnight with their loved one.

Hope starts with the opportunity to celebrate life.


Campaign Priority:Palliative Care

• Common rooms for group and individual socialization, family and pet visiting, entertainment and activities.

• Special attention to emulate natural day lighting, to create an environment conducive to positive emotional well-being.

• Internet access at each patient bedside, along with ample display surfaces for personal photos and meaningful memories to help patients stay connected.

• A quiet space to support multicultural and multi-faith spiritual needs.

• A Business Centre to enable families to stay connected to work and patients to communicate with distant family and friends.

• A Children’s Play Area to allow kids to be kids during the end-of-life journey.

The new, contemporary model for palliative care at Providence will also enable patients to return home should they wish and are able to do so during their final days. They do so with ongoing support from our team. The process assures patients can be seamlessly and promptly re-admitted if being at home becomes too difficult.

The hope for a positive end-of-life journey is an essential aspect of living our Values at Providence. We are committed to upholding our solemn responsibility to provide the best possible care until a patient’s final moment arrives. Palliative Care

Outdoor Space (Artist’s rendering only)


From Top: (Artist’s renderings only)

• Palliative Care Private Entrance • Palliative Care Living Room


Campaign Priority:Palliative Care

Together on Life’s JourneyBrian and Doris Farrell

“I was blessed.” That is how Brian Farrell described his life with his late wife, Doris. “Our married life was complete … you don’t want to use the word perfect too often but it was. She was an amazing woman.”

The retired Ontario Hydro supervisor, with three children and two grandchildren, said they supported each other throughout their 53 years of marriage and did everything together as a team.

Doris started volunteering at Providence in 1977. The next year, a six-week palliative care course was offered to volunteers. As the course was offered at night, Doris was apprehensive about parking in the dark parking lot, so she asked Brian to join her while she took the course. A few days after graduation, Doris and Brian saw their first patient, offering comfort and support to those going through the end-of-life journey.

Although Doris never worked outside the home, her volunteer hours at Providence totaled almost 19,000 hours, mostly in Palliative Care, which is equal to working full time for 15 years, Brian says. They worked together until Brian retired from Ontario Hydro in 1991 and felt he needed to stretch himself – his new challenge was helping out at St. Vincent de Paul and other church work. He has since returned “home” to Providence.

One of his fondest memories of Doris was her compassion for others. “She knew how difficult it was for patients and families being at Providence during the holidays, so she brought in food, her good china and made sure those families had a nice Christmas before we went home to have ours.”

Brian understands the end-of-life process and that above all, there must be dignity, a belief he expressed during a family meeting with hospital staff when Doris was first admitted into Palliative Care. Respecting his knowledge and training, nurses told him if he needed anything to call them.

Brian could not have predicted that his and Doris’ palliative care journey would come full circle. But knowing her end-of-life care would be at Providence, Brian knew Doris was in good hands.


Hope starts with the knowledge and imagination of our people.

They are the bright minds, the caring hands and the compassionate hearts that make all the difference for our patients. When you lend your financial support to Providence Healthcare, you will help us invest in one of our most valuable assets: our people. Building a dedicated Knowledge Centre at Providence is essential to the future of patient care in our region.

Our experience caring for people with greater acuity has positioned Providence Healthcare as a leader in rehabilitation, long-term care and palliative care. A significant investment in our people is vital to ensuring that they can continue to advance the way they learn and transfer knowledge now and into the future.

With the increasing need for complex care and treatment, the demand for advanced learning among our staff has grown exponentially. What’s more, there is a wide variety of practice requirements for Regulated Health Professionals that our clinical staff are mandated to obtain.

Our nurses need access to the proper tools and technology, away from their busy units in an environment conducive to hands-on training as well as e-learning. There is a critical need for a central location where staff can meet and debrief, with access to computers, simulation labs, and, medical mannequins to support learning objectives, and each other.

Our 14,645-square-foot Knowledge Centre, which will be located in a high profile space within our Hospital, will offer support for our 1,200 staff, 350 volunteers, and 200 students and medical residents. The Knowledge Centre will be available 24 hours a day. Clinical labs will offer training on the use of IV, CPR, and other essential procedures and industry best practices.

This is a critical investment in the healthcare leaders of tomorrow who will dream and innovate. The result will be an ability to instill hope for all patients and their families long into the future.


Campaign Priority:Investing inOur Future

Being the best nurse that he can be is what motivates Leo Audette. He wants to grow and evolve as a nurse. Now as Professional Practice Leader, Leo is instilling his passion for learning in fellow nurses and students because he knows this will make a difference in patient care.

“I help staff see where the opportunities for learning are, and then mentor and coach them,” Leo said.

A 17-year nursing veteran, Leo has benefited from mentors and professional development opportunities throughout his career. “I’ve grown and developed into who I am now because of the support from my employers,” Leo said.

“Providing ongoing learning and development opportunities for current and future staff ensures that we continue to provide excellent care that benefits patients. There is no better investment.”

Investing in our future by supporting Providence staff is what drives the Knowledge Centre development. “We want to keep our staff and continue to recruit the best,” he adds. “The Knowledge Centre shows staff how important they are... they will give back in return with dedication to Providence and our patients.”

Just as important as the modern, up-to-date library is space, where staff can learn together as a group or prepare presentations. “There will even be simulation labs to allow staff to learn in a hands-on environment and a video system so people can view their performances and see how to improve their techniques.”

Leo says that as healthcare changes, “our focus has to change accordingly. We have to adapt to ever-changing needs of the population by having our staff prepared with advanced skills.”

Leo knows that the Knowledge Centre will help staff maximize their potential and, as the future of healthcare evolves, it will ensure all health professionals are equipped to provide quality, evidence-based, best-practice patient care.

Teachable MomentsLeo Audette, Professional Practice Leader, Nursing


Education Grants

Inspiring hope also includes the ability for us to provide our people with financial aid to support their continuing education and growth. However, requests for education support have tripled over the past six years. They are now five times more than what we are able to provide.

Your support will enable us to provide Education Grants that will ensure that $100,000 per year is available to our staff to fund their ongoing education and development. The ultimate goal is to improve their skills and ability to care for current and future patients, keeping them on the cutting edge of care delivery.

Our staff, when all is said and done, is our most precious resource.

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Campaign Priority:Investing inOur Future

Learning to Let GrowShari Russell Opara and Shashi Parashar

From the moment Shari Russell Opara walked through the doors for her interview in 2012, she knew she had to work at Providence. “There was so much respect for the organization’s legacy,” said Shari, Providence’s Safety and Environment Advisor. Also appealing were Providence’s Values, especially compassionate service and social responsibility.

Had Shari met Pharmacy Assistant Shashi Parashar on that first day, she also would have learned that Providence is a great place to work, because of the education grants available for staff seeking to upgrade

skills and knowledge in order to better care for patients.

Shashi has been with Providence for 29 years and, even though she’s in the twilight of her career, she still loves to learn and mentor students and colleagues. In fact, Shashi recently received a grant to complete a program to become a regulated pharmacy technician. She can now check prescriptions, allowing pharmacists more focused time with patients to discuss medication management and drug therapy issues.

Staying on top of the latest trends in workplace safety was important to Shari, who received a grant from

Providence to take a course on effective ways to deliver adult education. “My focus is staff safety – looking at building a culture of employee safety using adult education principles. This knowledge ultimately provides better care for Providence patients.”

Both Shari and Shashi are excited about plans for the new Knowledge Centre. Providing a dedicated space that houses additional resources and the most current data shows two things – that Providence is dedicated to staff development and truly cares about staff and the quality of patient care.

Clockwise from Top Left: (Artist’s renderings only)

• The Knowledge Centre Entrance • The Simulation Lab • Collaboration Pods • The Resource Centre

At Left: Shashi Parashar

Case for support 15

Give hope today.

Healthcare spending in Toronto has increased by an average 6.1% over the past eight years. And the realities of the current economic environment in Ontario means that dollars continually need to be stretched even further.

More than ever, we need your support. Hope Starts Here, in all that we do at Providence. And it starts with your support.

Hope starts by healing patients, mind, body and spirit through personalized rehabilitation that helps them return home to a productive and meaningful life.

Hope starts with peace and tranquility, provided in spaces designed to celebrate a patient’s final days of life with loved ones by their side.

Hope starts with ongoing innovation and knowledge, empowering staff to provide hope to those in their care well into the future.

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To support Hope Starts Here please contact: Jennifer Stewart, CFRE President and CEO Providence Healthcare Foundation P 416.285.3631 E [email protected]

Campaign Leadership

Chair, Hope Starts Here Campaign

Kevin P. Dougherty President Sun Life Financial Canada

Honorary Chairs

Bob and Andrea Chisholm Bob is retired President & CEO of Domestic BankingScotiabank Group Wayne and Isabel Fox Wayne is Chair, Board of Directors TSX Group Inc. Chris and Pam Hodgson Chris is Group Head, Global Wealth & Insurance Scotiabank Group Dusty Miklas President and CEO Invar Corporation Helen and Frank MorneauFrank is Honorary Chair and Founder Morneau Shepell

“ Providence Healthcare is so important to our community. It is wonderful to know it is a place of hope and healing. Every day, Providence is making our community stronger, healthier and improving the quality of life for people. Hope really does start at Providence.” Kevin P. Dougherty Chair, Hope Starts Here Campaign

Our Vision Providence Healthcare will extend our community of expert care beyond our walls. We will give the people we care for the knowledge and confidence to stay healthy and safe at home, for as long as possible.

Our Mission Providence Healthcare, a Catholic healthcare organization, is inspired by the legacy of the Sisters of St. Joseph of Toronto to be a welcoming community of compassion, hope and healing. We provide rehabilitation, palliative care, long-term care and community programs.

Our Values Sanctity of Life Every life is a sacred gift that has meaning and value. Human Dignity Everyone has intrinsic value and is worthy of respect. Compassionate Service The needs of every person are attended to with thoughtfulness, understanding and sensitivity. Community People of diverse backgrounds gather together with a shared purpose and support each other in hope and celebration. Social Justice Each person is treated in a fair and equitable manner, according to one’s needs. Social Responsibility Accountability is demonstrated by the prudent use of the resources given to us in trust.

Share your thoughts – so we can share more with you! Connect with us.

They are the moments that inspire us, that move us, that make us want to hold on to the feeling for as long as possible. They are the times that give us joy, bring us strength, fuel us with the will to carry on when the path forward seems too daunting. At Providence, every day is made up of these poignant moments. Every day, hope starts here.

Case for Support low res

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