CASA: Court Appointed Specials Advocates

Presented By:

Cheryle Jacob

Debabrata Ghosh

Hiten Patel

Meredith Cowie

Prathmesh Mengane

Overview:What is CASA:

- It is a national, non-profit association that supports and promotes court-appointed advocates for abused or neglected children in order to provide children with a safe and healthy environment- Today there are more than 68,000 advocates serving in 1018 states and local program offices nationwide

Mission & Goal:

• Educate the public on issues and activities relating to CASA Fairfax and Youth Advocacy

• Increase volunteerism; help recruit, screen and train potential volunteer advocates

• Increase contributions to CASA Fairfax and its partner organizations

• Keep people aware and involved in the CASA mission

• Maintain consistency and synergy with the national CASA program

04/21/23 2UNIVERSITY OF MARYLAND

CASA Website Redesign Plan

• Research

– Business Context : Know your client and their needs

– Know your users and their needs

– Evaluating current website

• Usability Testing

• Card Sorting

• Design

– Organization Structure/Blue Print

– Wireframes

04/21/23 3UNIVERSITY OF MARYLAND

Business Context

Interviewing Clients:

• What are the short- and long-term goals?• What's the business plan? • Who are the intended audiences?• Why will people come to the site? Why will they come

back?• What types of tasks should users be able to perform?• How will content be created and managed? And by

whom?• What worked in the past? What didn't?

04/21/23 4UNIVERSITY OF MARYLAND

Know Your User and Their Needs

User Interview:

• Do you understand what the website is about?• How often do you visit the website?• What is your purpose of visit to website?• Are you able to find what you are looking for?• How do you navigate? (Browse or Search)• Do you know what is available on the site?• What do you like and dislike about this website?• Do you have any suggestions or improvements?

04/21/23 5UNIVERSITY OF MARYLAND

Evaluating the Current Website

Usability testing: Task Analysis was performed to determine effectiveness and efficiency of the websiteTasks performed where:– Find Volunteer application form– Donate funds to CASA online– Donate funds to CASA via mail– Find FAQs– Log in to CASA website

Card Sorting:– How do users expect the information to be organized and

categorized?– What terminology and labels do they find confusing and

what better terms can we use?

04/21/23 6UNIVERSITY OF MARYLAND

Research Outcome

• Content lacks clarity and consistency• Content is not well organized – too much information or lack of

relevant information• Content title is missing or inconsistent• Contextual content does not make much sense• Breadcrumbs are not used, making it difficult to navigate• Not enough segregation between Global and Local navigation

menu• Pages are too long• Organization Structure or Navigational Hierarchy is too wide• Labels are confusing and not well categorized• Event Calendar needs improvement• Lacks consistency with National CASA website• Metadata is not utilized• Graphics are not attractive

04/21/23 7UNIVERSITY OF MARYLAND

Design: Old Organization Scheme

04/21/23 8UNIVERSITY OF MARYLAND

Design: New Organization Scheme

04/21/23 9UNIVERSITY OF MARYLAND

Design: Wireframe-Home Page

04/21/23 10UNIVERSITY OF MARYLAND

Design: Wireframe-Second Level

04/21/23 11UNIVERSITY OF MARYLAND

Suggestions & Improvements

• Blog or Discussion Forum can be setup to discuss the issues

• Training and Information sessions can be made available online

04/21/23 12UNIVERSITY OF MARYLAND

Demo:

Click the following link for Demo:

Click Me

04/21/23 13UNIVERSITY OF MARYLAND

04/21/23 14UNIVERSITY OF MARYLAND

04/21/23 15UNIVERSITY OF MARYLAND