Caroline Erickson 425-772-5277 2801 NE 130th Street # E202, Seattle, WA 98125 carolinecasefash@gmail.com

        

SUMMARY: Seeking a dynamic position in the fashion industry where I can build on my current skill set to contribute to the profitability of the company

● Integrative thinker with a passion to expand my knowledge on a daily basis● Consistently received promotions and positive feedback on my work ethic● Customer Service Specialist: 8 years of experience focused in sales and hospitality ● Proficiency in Microsoft applications including: Word, Excel, Outlook, Publisher and PowerPoint

EMPLOYMENT: Nordstrom Seattle, WA November 2015- PresentKiehl’s Counter Manager

● Sales: Consistently exceeding sales expectations in sales per hour, driving daily business through product education, restock phone calls and link selling.

● Customer Service: engaging with customers to determine needs by asking open ended questions to create a dialogue. Going above and beyond to provide exceptional service to each customer.

● Brand Management: Communicating with buyer to relay counter needs. Direct communication with Kiehl’s Account Executive to ensure sales goals are met and creating strategic business plans to improve sales.

● Marketing Promotion: pushing Nordstrom Debit or Credit card options to give customers the best value and ensure continued loyalty. Promoting in store events like Summer Beauty Trend to ensure sales goals are met.

The University Club Seattle, WA May 2015-November2015Office Assistant

● Member Services: providing exceptional clerical support when processing member requests regarding billing, event planning, member inquiries and issue resolution.

● Communications: email correspondence, proper phone etiquette, communicating the needs of members with management, all front and back of house staff via organizational tools such as Microsoft Office Calendar,

● Administration: Assisting office manager in daily tasks including: filing, creating visually appealing flyers.

Clinique Cosmetics, Macy’s Lynnwood, WA October 2014- May 2015Beauty Advisor and Sales Associate

● Sales: suggestive selling techniques and hand selling utilized. Cold calling and telesales.● Customer Service: every single customer received red carpet service from the very start throughout the sale, building the

sale through engagement and product education; ensuring a returning loyal client.● Brand Advocating: maintaining visual and industry standard of professionalism and cleanliness in America’s top skincare line

through proper brand representation.● Marketing Promotion: pushing company program enrollment through email capture and telling each client the benefits of

enrolling in our Rewards Program as well as the advantages of a Macy’s credit card.

The Vitamin Shoppe Lynnwood, WA July 2013- August 2014Supervisor

● Management: Promoted to supervisor within 3 months of hire. Acting as manager on duty to process customer returns, leading associates through daily product education, shipping and receiving, loss prevention and inventory functions.

● Customer Service: Ensuring customer satisfaction and retention by approaching customers in a warm and welcoming manner, providing superior product knowledge to ensure customer’s confidence in purchase.

● Sales: Producing daily sales goals using active listening to understanding customer needs, building sales according to customer’s health and wellness goals.

● Administrative: Excel data entry for sales tracking and staying on top of store goals. Microsoft email correspondence with vendors and corporate.

Education: Cascadia College – Associates Degree of Arts-Bothell, WA, Class of 2007Volunteering: Seattle Fashion Week Foundation. Seattle, WA. February 2015- Current. Public Relations Assistant, Resident Blogger

and video correspondent.