Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade...
Transcript of Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade...
![Page 1: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/1.jpg)
Counsel, Division of Consumer and Business
Education, Federal Trade Commission
Carol Kando-Pineda
Careers/Personal Finance Librarian,
Johnson County Library (KS)
Marty Johannes
![Page 2: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/2.jpg)
Scams, Fraud & Identity Theft: How Libraries Can Help
Carol Kando-PinedaFederal Trade Commission
![Page 3: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/3.jpg)
Cryptojackingg
FTC.gov/libraries• Resources curated for your patrons• Content, talking points, slides,
lesson plans, videos• Programming ideas
![Page 4: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/4.jpg)
For Spanish-speakersFor English language learners
For military familiesFor reentering & incarcerated consumers
For older patrons
![Page 5: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/5.jpg)
Show me the money
How scammers want you to pay
![Page 6: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/6.jpg)
??
How will most scammers ask you to pay?
a.Wire transferb.Cash reload cardc. Credit card d.Gift card
![Page 7: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/7.jpg)
??
How will most scammers ask you to pay?
a.Wire transferb.Cash reload cardc. Credit card
d.Gift card
![Page 8: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/8.jpg)
FTC.gov/giftcards
![Page 9: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/9.jpg)
Fake Check Scams
![Page 10: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/10.jpg)
![Page 11: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/11.jpg)
![Page 12: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/12.jpg)
![Page 13: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/13.jpg)
Family emergency scams
![Page 14: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/14.jpg)
Nanny/Caregiver scams
![Page 15: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/15.jpg)
Online romance scams
![Page 16: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/16.jpg)
Student loan debt
![Page 17: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/17.jpg)
![Page 18: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/18.jpg)
![Page 19: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/19.jpg)
o Consider how you pay.o Don’t deposit a check and wire
money back.o Don’t pay with a gift card – it’s
always a scam.o Be skeptical of free trial offers.
![Page 20: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/20.jpg)
Resist their pressure to act fast. o Talk to someone. o Hang up on robocalls.o Don’t trust caller ID.
![Page 21: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/21.jpg)
What can you do?Monitor your mail.Monitor your mail.
![Page 22: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/22.jpg)
Monitor your accounts.
Monitor your accounts.
![Page 23: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/23.jpg)
Check your credit report.
![Page 24: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/24.jpg)
• personal recovery plans
• step-by-step advice• prefilled forms and
letters
• free and secure access• chat and phone
support• Spanish language site
IdentityTheft.gov
![Page 25: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/25.jpg)
Data breaches
What to do?◦Check credit reports
◦Review payment card statements carefully
◦Consider a fraud alert or credit freeze
◦To learn more about steps to take after a data breach, visit IdentityTheft.gov/databreach
![Page 26: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/26.jpg)
Stay in touch
Follow us on social media and share:◦ @FTC
◦ @LaFTC
◦ @MilConsumer
◦Facebook.com/FederalTradeCommission
◦Facebook.com/MilitaryConsumer
![Page 27: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/27.jpg)
❑ FTC.gov/bulkorder❑FREE bookmarks❑FREE publications
❑ FTC.gov/subscribe❑Sign up for Consumer Alerts
❑ FTC.gov/complaint
Stay in touch
![Page 28: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/28.jpg)
Thanks for listening!
Any questions?
![Page 29: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/29.jpg)
29
![Page 30: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/30.jpg)
Adult Services Focus Area Committees
•Career & Personal Finance
•Civic Engagement
•Incarcerated Services
•Local Arts
•Local History
•Local Writers
•Readers’ Advisory
30
![Page 31: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/31.jpg)
Marty Johannes
Career & Personal Finance Librarian
Career & Personal Finance CommitteeMission: To enrich the lives of our community members by supporting job seekers and promoting financial literacy.
31
![Page 32: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/32.jpg)
32
![Page 33: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/33.jpg)
33
![Page 34: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/34.jpg)
34
![Page 35: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/35.jpg)
Examples of fraud-related publications:
Federal Trade Commission (FTC)
• Identity Theft: A Recovery Plan
• Identity Theft: What to Know, What to Do
• 10 Things You Can Do to Avoid Fraud
Consumer Financial Protection Bureau
• Protect Your Identity: What Older Adults Should Know
• How to Spot Frauds and Scams
• How to Submit a Complaint
Federal Deposit Insurance Corporation (FDIC)
• Money Smart for Older Adults
United States Postal Service (USPS)
• Fighting Mail Fraud: A Community-Oriented Approach
35
![Page 36: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/36.jpg)
Women & Money Day • Series developed by Housing &
Credit Counseling, Inc. (HCCI)
• Presenters are from the following organizations:• HCCI
• Kansas Securities Commissioner
• Kansas Department of Insurance
• Kansas Legal Services
• Kansas State Treasurer
• Kansas State Bank Commissioner
• Women’s Employment Network
• Sponsors include area banks and credit unions
36
![Page 37: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/37.jpg)
Women & Money Day 2019 Keynote Speaker: Helaine Olen
Author of:
Pound Foolish: exposing the dark side of the personal finance industry
Co-author of:
The Index Card: why personal finance doesn’t have to be complicated
37
![Page 38: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/38.jpg)
Women & Money Workshop Sessions
38
Modern Money: Apps
for That
Rent vs. Own: Pros and Cons
Why Insurance is a “Must
Have” Expense
Wills & End of Life Planning
Credit Scores and Credit
Building
Are you Work Ready
Investing Your Money, Your
Style
College & Career
PlanningBanking Fraud
![Page 39: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/39.jpg)
• Coordinated by the Johnson County Sheriff’s Office
• Held at, promoted by Johnson County Library
• Presenters from the following organizations:
• Johnson County Sheriff’s Office
• Area banks
• Kansas Legal Services
• US Attorney’s Office
• Federal Bureau of Investigation
• US Postal Inspection Service
39
![Page 40: Carol Kando-Pineda€¦ · Counsel, Division of Consumer and Business Education, Federal Trade Commission Carol Kando-Pineda Careers/Personal Finance Librarian, Johnson County Library](https://reader034.fdocuments.in/reader034/viewer/2022042209/5ead34c477774922741e0743/html5/thumbnails/40.jpg)
Questions??For more information:
40
Marty Johannes Careers / Personal Finance Librarian 9875 W. 87th St., Overland Park, KS 66212 913-826-4415 (desk) | 913-826-4600 (main)
@jocolibrary | F/jocolibrary | www.jocolibrary.org/careers